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30 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Resume Examples Customer Service Resume

13+ Customer Service Resume Examples & Templates

Use our customer service resume examples as a reference when writing your own resume to land more interviews. Also, make sure to pair your resume with a well-written customer service representative cover letter to maximize your chances of landing a job.

An entry-level customer service resume example.

Want more template options? Check out our full selection of free resume templates .

Customer service resume example that uses a more casual, blue resume design

Customer service resume templates

The most in-demand customer service job skills

Different types of customer service resume examples

Average customer service salaries in the us, how to write a customer service resume, frequently asked questions, additional resources.

Entry-level customer service resume
Experienced customer service resume
Senior customer service resume

FIRST AND LAST NAME

Email: [email protected]

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourproﬁle

Energetic and personable customer service professional seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organization.

Professional Experience

Provide friendly and efficient customer service to an average of 50 clients per day, resulting in a 95% customer satisfaction rating
Handle a wide range of customer inquiries, complaints, and requests with a focus on swift problem resolution
Consistently meet or exceeded daily sales targets by proactively identifying and suggesting relevant products and services
Participate in ongoing training to stay up-to-date on product knowledge and customer service best practices
Provided administrative support to the office manager, including scheduling appointments, managing correspondence, and organizing files
Assisted with event planning and coordination, including booking venues and arranging catering services
Handled up to 50 incoming calls per day and directed them to appropriate personnel
Managed office supply inventory and placed orders to suppliers on an as-needed basis
Maintained confidentiality of sensitive information and ensured compliance with company policies
Communication skills
Active listening
Problem solving
Time management
Adaptability
Computer literacy
Multitasking
Conflict resolution
Attention to detail

Professional Profile

Customer service representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and adept at conflict resolution. Aiming to use my proven skills to effectively fill the managerial role at [Company Name].

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
Received an average 85% customer satisfaction rating to date, 15% higher than the company average
Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
Memorized entire line of company products and services, including prices and special discounts
Provided basic technical support for clients on a wide range of company products, maintaining a 90% issue resolution rate
Remained courteous and calm, even during moments of customer dissatisfaction
Parcel Audit
Bilingual (native-level English & Spanish)
Microsoft Office 365
Google Workspace
105 WPM typist

Professional Summary

Dedicated senior customer service representative with a strong background in both frontline and supervisory roles. Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.

Manage a team of 12 customer service representatives, improving customer satisfaction scores by 18% through coaching and process optimization
Spearheaded the implementation of a new CRM system, resulting in a 15% reduction in customer wait times
Consistently exceed monthly and quarterly customer service KPIs, including a 95% customer satisfaction rating and an average 4.8/5 feedback score
Oversaw a team of 18 customer service representatives, leading them to achieve a 92% average customer satisfaction rating
Implemented a customer service quality assurance program, which led to a 22% reduction in customer complaints
Spearheaded the development and rollout of a new customer loyalty program, resulting in a 35% increase in repeat business
Provided high-quality customer service to an average of 60 clients per day, maintaining a 90% first-call resolution rate
Consistently met and exceeded monthly sales targets by proactively identifying and suggesting relevant products and services
Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively
CRM software proficiency
Team management

The most in-demand customer service skills

Hiring managers look for customer service representatives whose resumes align with the skills emphasized in their job ads.

To help you identify the most relevant skills to highlight on your resume, we analyzed customer service job listings from multiple job search platforms.

Our research reveals that these 10 keywords appear most often in customer service job descriptions:

Skill	% of job listings	Hard or soft skill?
Customer service skills	92%	Soft
Interpersonal skills	90%	Soft
Communication skills	86%	Soft
Basic computer skills	78%	Hard
Following company policy	66%	Hard
Teamwork skills	66%	Soft
Problem solving skills	64%	Soft
Attention to detail	62%	Soft
Speed/efficiency	56%	Hard
People skills	54%	Soft

Here are some more resume examples to help you get started when writing your customer service resume:

Customer service specialist resume

As a customer service professional, your resume needs to showcase your ability to provide exceptional customer experiences, resolve issues efficiently, and contribute to the overall success of the organization. Check out this example for inspiration when writing your own:

An example resume for a customer service specialist.

Why this example works

Unique layout: The three-column layout is attention-grabbing while remaining clean and well-organized
Eye-catching graphics: The graphics in the skills section make this resume stand out
Quantified metrics: The candidate quantifies their past achievements wherever possible

Customer service representative resume

This sample resume highlights the key competencies and achievements that employers in various industries seek when hiring top-performing customer service professionals:

An example of a resume for a customer service representative.

Graphic accents: The graphics in the corners add visual interest without being distracting
Efficient use of space: The two-column format draws attention to both the candidate’s skills and their work experience
Tidy layout: The resume includes enough detail without being too text-heavy

Customer service associate resume

Being a customer service associate requires a unique blend of interpersonal skills, product knowledge, and a genuine commitment to meeting the needs of customers. This customer service associate resume example showcases the key qualifications and experience that employers typically look for:

An example resume for a customer service associate.

Clean layout: The clear, no-frills layout is perfect for more formal roles
Focus on experience: This template leaves a lot of room to elaborate on your work history
Strong introduction: The professional summary shows that the candidate is personable and responsible

Customer service supervisor resume

Customer service supervisors not only handle customer feedback and complaints, but also manage a team of customer service staff, so you’ll need great leadership and management skills to thrive in this role. Highlight your ability to manage a team and shape an exceptional customer journey with an effective customer service supervisor resume , like this one:

An example of a resume for a customer service supervisor.

Spotlight on skills: The candidate’s skills are highlighted front and center
Detailed work history: The candidate provides just enough information about their work experience without going overboard
Pops of color: The accent color makes this resume eye-catching without distracting from its content

Customer service manager resume

A good resume for a customer service manager needs to reflect both your ability to not only provide exceptional customer support and also to lead a team of customer service professionals, like in this example:

An example of a resume for a customer service manager.

Crisp design: The clean layout looks put-together and professional
Solid skills: The candidate highlights their skills in both the introduction and the skills section
Proven achievements: The work experience bullet points are backed up by numbers

Customer success manager resume

As a customer success manager, your primary focus is to ensure that your company’s clients achieve their desired outcomes through exceptional service and support. Check out the customer success manager resume example below to learn how to showcase key skills employers look for:

Range of skills: The candidate lists a mix of hard and soft skills, both of which are important to succeed in customer-focused roles
Showcases certifications: The candidate includes their certifications in both the introduction and the education section
Sleek layout: This clean design is ideal for more professional positions

Retail customer service resume

As a retail customer service professional, your resume needs to highlight your exceptional communication skills, problem-solving abilities, and dedication to providing excellent customer experiences. Use the following example as a guide when writing your own:

An example resume for a retail customer service representative.

Colorful design: The accent colors make this resume stand out without overdoing it
Emphasis on experience: The two-column format puts the work experience section front and center
Action verbs: The candidate describes their work experience using powerful action verbs

Professional customer service resume

This sample resume demonstrates how to effectively communicate your experience providing high-quality support and contributing to the overall success of the companies you’ve worked for:

Graphic elements: The graphics are eye-catching yet subtle
Effective introduction: The professional profile makes the candidate look competent and reliable
Quantified experience: The candidate demonstrates their accomplishments with hard numbers

Remote customer service resume

This sample remote customer service resume highlights the unique qualifications and experiences needed to excel in a virtual customer-facing role:

An example resume for a remote customer service professional.

Unique design: The blocks of color and subtle background graphic make this resume pop
Optimized layout: The two-column format lets both the skills and work experience sections stand out
Demonstrates experience: The candidate lists several past roles and provides enough detail to show hiring managers that they’d be an ideal candidate

Customer support resume

This resume example demonstrates how to showcase your technical knowledge, problem-solving skills, and commitment to providing exceptional customer support:

An example resume for a customer support professional.

Eye-catching header: The color blocking and accent font are sure to grab hiring managers’ attention
Measures skills: The candidate provides additional context around their core skills
Showcases language skills: Being bilingual in English and Spanish is a huge plus for customer-facing roles

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the USA.

Average customer service representative annual salaries by state

States	Salary / Year
California	$46,070
Florida	$38,080
Texas	$38,060
New York	$46,140
Pennsylvania	$41,600
Illinois	$42,120
Ohio	$39,880
Georgia	$37,050
North Carolina	$38,260
Michigan	$39,130
National Average	$68,263

Follow our expert writing guide to learn how to write a customer service resume that leaves a good impression on hiring managers.

Start your resume with a strong summary or objective

Your introduction should highlight your key professional accomplishments and explain why your experience and skills will benefit the company.

If you already have some experience under your belt, start off with a resume summary that highlights your most relevant skills, awards, or career accomplishments.

Check out the following examples to help you write your own:

Customer service summary highlighting an accomplishment

Driven customer service professional with a track record of exceeding client satisfaction targets. Demonstrated ability to multitask, prioritize, and remain calm under pressure. Recognized for outstanding communication, interpersonal, and problem-solving skills. Awarded “Employee of the Year” for exceptional service.

Customer service summary highlighting experience and soft skills

Personable and detail-oriented customer service specialist with 5+ years of experience. Excels at quickly understanding customer needs, offering tailored solutions, and following up to ensure full resolution. Skilled at navigating company policies and systems to deliver efficient and friendly service.

Customer service summary highlighting skills and accomplishments

Personable and adaptable customer service professional with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team. Recognized for streamlining call handling procedures to improve first-time resolution rate by 15%.

If you don’t have a lot of work experience, try writing a resume objective that summarizes your key skills and career goals. A customer service resume objective should demonstrate that you have the interpersonal skills necessary to succeed in a customer-facing role.

Here are some examples:

Customer service resume objective with no experience

Enthusiastic and personable recent graduate with a passion for providing exceptional client support. Committed to delivering a positive customer experience through prompt issue resolution, effective communication skills, and attention to detail. Seeking an entry-level position to further develop my customer service and teamwork skills.

Customer service resume objective for a student

Ambitious, reliable student with strong communication and interpersonal skills, and a passion for delivering superior customer experiences. Skilled in quickly understanding client needs, providing accurate, helpful information, and managing independent tasks. Eager to learn and grow within a dynamic, customer-focused organization like [Company Name].

Customer service resume objective with moderate experience

Customer service professional with a strong background in technical support and problem-solving skills. Adept at quickly assessing client needs, troubleshooting issues, and communicating resolutions in a clear, empathetic manner. Proficient in following company policy and independent task management. Eager to join a collaborative team and further develop my abilities to exceed customer expectations.

If you need help coming up with some ideas for your resume introduction, try using our resume summary generator to get some examples to work with.

2. Target your resume to each job description

When writing your work experience section, it’s important to tailor it to the job you’re applying for.

To do this, you’ll need to read the job description carefully to identify which keywords to include on your resume .

Here’s a job ad for a customer service position with all the skills and experience-related keywords highlighted:

An example job description listing the responsibilities for a customer service job with keywords highlighted.

And here’s how you can incorporate some of those keywords into a work experience section:

Customer service work experience tailored to the job description

Customer Support Representative Strategic Solutions | June 20XX – Present

Address client concerns both in-person and over the phone, maintaining confidentiality and reporting issues to responsible parties
Monitor call quality and client satisfaction data to ensure customers are happy with our services
Ensure compliance with all state and local regulatory requirements
Implement improvements based on survey data to create more positive customer experiences

3. Showcase your customer service skills

Next, add a skills section that highlights your key customer service skills .

Customer service jobs involve a lot of interpersonal interaction, so you’ll want to include a mix of hard skills and soft skills .

Are you in the interviewing phase of your job hunt? Learn how to highlight your customer service skills and answer common interview questions by watching this TikTok:

@resumegenius Top 3 customer service interview questions and answers #interviewtips #interviewquestions #jobinterview #customerservice #careeradvice #jobsearchtips ♬ Spongebob Tomfoolery – Dante9k Remix – David Snell

Here are some frequently asked questions people have when writing a customer service resume:

1. What can I put on a customer service resume if I have no experience?

Start by highlighting any transferable skills you’ve developed through other jobs, volunteer work, or educational experiences. For example, you could emphasize your strong communication abilities, problem-solving skills, and ability to work well in a team.

You can also list any relevant coursework, certifications, or training programs you’ve completed that are applicable to customer service. Finally, consider including any extracurricular activities that demonstrate your commitment to helping others and providing quality service.

By emphasizing your transferable skills and relevant experiences, you can write a compelling customer service resume even without direct industry experience.

2. What’s the best resume format for customer service jobs?

You should generally use a chronological resume format that shows your career advancement by listing your experience in reverse-chronological order. If you have little to no experience, a functional resume format that organizes your experience according to your skills is a great way to show that you have the right skills.

Looking for tips for new or aspiring customer service professionals? Check out this video by former call center representative and popular YouTuber Sheina:

Three resumes with orange color schemes on a orange background, representing the various resume examples we offer.

Resume examples for different industries

Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that’ll fill up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives.

The following two resume formats also get our approval…

Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them?

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

The contact information section on your resume must include:

Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
Phone Number – Check each number carefully
Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
Location – City+Country
Optional - relevant social media
Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can’t back it up with experience? Use a resume objective.

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

Position name
Company Name
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Store

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk for 10+ hour shifts
Welcomed 1000+ customers during store opening event
Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date.

There’s no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

No problem. Just mention your education to date

Should I include my high school education?

It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

For a bartender role, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team player
The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

The position you’re applying for
Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

Why you chose this specific establishment
What you know about the establishment’s culture
How your skills will be beneficial to the establishment
If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

Conclude the main points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

What To Know About Writing A Job-Winning Customer Service Resume
The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Flexibility
Organization
Team Member
Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

Customer Service Skills To Include On Resume

Open a copy of your updated resume
Open a copy of your target job description
Head over to ResyMatch.io
Copy and paste your resume on the left and then do the same for the job description on the right
Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

A relevant section title that ties your experience to the role
An introductory bullet that summarizes your experience and high level value
A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

The Anatomy Of A Highly Effective Resume Bullet

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates.

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

Head over to ResyBullet.io
Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
ResyBullet will score your resume bullet and show you exactly what you need to improve
You edit your bullet with the recommended changes and scan it again
Rinse and repeat until you get a score of 60+
Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.”

ResyBullet gave that a score of 0/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Bad example of a customer service resume bulelt

Now, let's take a look at our second bullet, “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.”

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Good example of a customer service resume bullet

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers. Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Representative Resume Example #2

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

ResyBuild For Account Manager Resume Templates

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

Start with a proven resume template from ResyBuild.io
Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
Start your resume with a Highlight Reel to immediately grab your target employer's attention
Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
Compare the draft of your resume to the examples on this page to make sure you're on the right path
Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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23 Key Customer Service Skills for Your Resume & Career

Good customer service skills are useful in many professions. Learn how to add customer service skills to a resume, and which elements of customer service really matter.

Customer-facing roles require a combination of personal qualities and product knowledge. If you want to succeed in this line of work, you need to know which customer service skills are essential as well as how to prove them on your resume. And that can be tricky.

Believe me, it’s not about adding a list of customer service skills to your job application. It’s about showing that you mastered those skills. Read on, and you’ll learn how.

In this guide:

What customer service skills are.
A list of 23 good customer service skills examples.
How to develop your customer service skills.
How to show your excellent customer service skills on a resume.

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customer service skills on a resume sample

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Are you writing a resume for customer service or sales jobs? These resume samples can be helpful:

Cashier Resume Example
Customer Service Resume Sample
Customer Service Manager Resume Example
Help Desk Resume Sample
Retail Resume Example
Retail Manager Resume Example
Sales Resume Sample
Sales Associate Resume Example
Sales Representative Resume Example
Sales Manager Resume Example

You might also take a look at our collection of 280+ resume examples for different jobs .

Customer Service Skills on a Resume—Example

Jonah Taville

Customer Service Representative

(123) 123-1234

[email protected]

linkedin.com/in/jonah.taville

Career Objective

Personable Environmental Sciences student seeking a customer service position. Eager to utilize interpersonal and communication skills to offer the highest levels of service at Lakeside Resort & Spa. Selected Employee of the Month for great customer care while working in peak season at the Flathead Lake Visitor Center.

Work Experience

Customer Service Associate

Flathead Lake Visitor Center, Polson, MT

June–September 2022

Key responsibilities:

Greeted over 100 daily visitors at the front desk and informed them of the facilities and attractions available at the visitor center.
Responded to in-person, phone, and email inquiries to provide up-to-date information about the entrance fees, guided tours, and booking options.
Collected ticketing fees via cash and card payments and operated a POS in the souvenir shop area with 100% accuracy.
Utilized negotiation and conflict management skills to solve 95% of complaints immediately.

Key achievement:

Recognized by the direct supervisor as the Employee of the Month for excellent customer service for two consecutive months.

B.S. in Environmental Sciences

Montana State University, Bozeman, MT

Expected graduation in 2026

Riverside High School , Polson, MT

September 2018–June 2022

Served as the visitor guide at open house events in the years 2020–2022 to respond to all visitor questions and inform them about the school's history and culture.
POS operation
Cash and card payment processing
Verbal and written communication
Conflict management skills
Interpersonal skills
Positive attitude
Spanish—Advanced
French—Intermediate

Volunteer Work

4 Paws Pet Shelter, Polson, MT

June 2020–November 2021

Communicated with visitors on-site to inform them of the shelter’s services and point them to appropriate staff members.
Responded to queries by phone and through social media channels in a timely manner.
Worked in a team of 5 volunteers to perform routine tasks such as feeding animals, cleaning, and restocking inventory.

1. What Are Customer Service Skills?

Customer service skills are a combination of soft and hard skills required to perform customer-facing work effectively. They include interpersonal skills such as verbal and written communication , as well as industry-specific knowledge needed to handle customer queries and complaints.

The specific set of skills for customer service jobs may vary between different industries. For example, a helpdesk agent working at an IT company needs job-specific technical skills , while a customer support specialist working at a hotel needs knowledge of booking systems and payment processing. However, all client-facing roles require many customer service soft skills. Those are transferable skills that matter in all industries.

Why Do Customer Service Skills Matter?

Believe it or not, customer service can make or break a business. Excellent customer care can help build brand loyalty, improve sales, and gain positive PR in social media. Terrible customer service makes companies lose clients and money. This is well understood by businesses. In fact, many customer care leaders are focused on improving the customer experience in their organizations.

And it’s not all about the sales reps. All client-facing professionals need customer service skills, even if they work in administration, NGOs, healthcare industries, public institutions, or education.

2. What Are the Best Examples of Customer Service Skills?

Customer care encompasses a lot of different activities and skills. The 3 most important qualities of customer service are patience, professionalism, and a people-oriented attitude. If you work in a client-facing role, strive to follow these principles at all times.

However, if you want to advance your career, it’s worth developing specific customer service skills. Here’s a selection of 20+ qualities that can help step up your game:

1. Active Listening

It’s one of the essential skills for customer service jobs. The ability to listen attentively can help you understand what clients expect from you and the company you’re representing.

2. Adaptability

Adaptability is one of the key soft skills in customer service. Being able to quickly adapt to unexpected circumstances, grade your language to match the speaker, learn about new products or services, and accurately respond to customers’ needs can be difficult, but it’s one of the elements of the job.

3. Collaboration

Most customer care professionals work in teams, so the ability to work effectively with colleagues is crucial. But you also need to know how to collaborate with clients, business partners, and management.

4. Computer Skills

Computer literacy is one of the hard skills for customer service. Some jobs, such as IT helpdesk positions, may require a better understanding of technology and knowledge of specific applications. Basic computer skills for customer service jobs include using Microsoft Office or G-Suite applications as well as writing and responding to emails.

5. Continuous Improvement

Professionals never stop learning. Continuous improvement is a customer service skill required in all industries. You must be able to acquire product and service knowledge, learn various types of software, and constantly adapt best practices for client communication. The good thing is, that most of the learning takes place on the job or within the company you work for. But if you want to advance your career, you might need to try other ways to develop your skills.

6. Creativity

Creativity isn’t just for artists. It’s also a valuable skill for customer service experts. Creative thinking can help you approach problems in a new way and develop unique solutions to better match client expectations.

7. Decision-Making Skills

The ability to make decisions on the spot is essential. When you work with customers, you must think quickly about what you can offer. Sometimes it means sticking to strict guidelines, other times, going the extra mile to bring satisfaction. And you’re the one who decides the best course of action.

8. Emotional Intelligence

Working with clients who come from different paths in life requires a great degree of emotional intelligence. You should not only notice non-verbal cues but also know how to respond to them appropriately to give them what they need. Sometimes, it’s not just about solving a complaint or selling a product but also about being a friendly face who listens.

When faced with an unhappy customer, try to walk a mile in their shoes. How would you feel if you had the same problem as them? After all, customer service is also called customer care—and you should care about providing the best assistance possible.

10. Goal-Setting

In the ideal world, customer service professionals would spend as much time as they need with each client. But the reality of this line of work is that most agents must fill a quota. In order to be efficient, you must set work goals and strive for them. That’s why goal-setting is an important customer service soft skill.

11. Multitasking

Customer service representatives usually do several things at the same time. Listening to a client while making notes, filling forms, searching for solutions, and thinking ahead to know what to say—it is a lot. Effective multitasking is a valuable skill for customer service.

12. Negotiation

Some clients have unrealistic expectations, and that’s why negotiation is an essential job skill for customer service. You must know how to mitigate customer objections, suggest solutions, and convince clients that your suggestions are the best course of action, all while keeping your cool.

13. Non-Verbal Communication

Customer assistants may use a variety of communication channels, including email, chats, and social media. While many companies have internal guidelines for that, it’s worth knowing the basic principles of email etiquette.

Non-verbal communication also includes understanding body language. As a customer service specialist, you should project professionalism and openness. You also need to be able to read other people’s gestures to understand their emotions.

14. Patience

Patience might be the hardest customer service skill. Clients are different—some are kind and relaxed, others are angry and rude, and some don’t really know what they want. Your job is to stay calm no matter what.

15. Persuasion

Sometimes, explaining why the solution you’re offering is good can be difficult. Unhappy clients might leave the company or post negative reviews online. That’s when persuasion skills come into play. You must be convincing to succeed in keeping the client happy.

16. Positive Attitude

Positivity is an important factor in customer service. People generally respond better to those who express a positive attitude. It helps to build trust with customers, as they will rely more on a person with a can-do attitude than someone who spreads negativity.

17. Problem-Solving Skills

Customer service specialists solve problems on a daily basis. Some are small and easy to fix, others complex and tough to crack. You must know how to quickly analyze a problem, gather information, brainstorm solutions, and present the best course of action in a convincing manner. That’s why problem-solving is an essential customer service skill.

18. Product and Service Knowledge

You can’t succeed in a client-facing role if you don’t have an in-depth understanding of what your company or organization offers. Matching a customer with the best available product, answering intricate questions about terms and conditions, and reciting the pros and cons of services is a significant part of the job. Businesses should ensure their customer care teams are up-to-date with product and service knowledge.

19. Resilience

Resilience is a customer service soft skill that can help you thrive in all circumstances. In short, it’s all about being tough no matter what. Dealing with upset customers is the biggest challenge for most service agents. Having thick skin will help you work with unpleasant individuals.

20. Time Management

It’s a useful skill for all kinds of professions. While working in customer service, you must be aware of how much time you spend with each individual client in order to achieve your targets and ensure smooth operations. Learning about effective time management can help you handle your work duties better.

21. Verbal Communication

Can you really imagine a customer assistant who is not a good communicator? Talking is a massive part of the job. But it’s not just about being able to engage in a friendly chat with a client—it’s also about being able to get the message across in a clear and concise way.

22. Working Under Pressure

Customer service jobs are famous for being hectic. There’s pressure coming from all directions—clients standing over your head, your manager expecting results, and the business hoping you can become even more efficient. It can get overwhelming, so working under pressure is a valuable quality.

23. Writing Skills

True—you don’t need Stephen King’s talents to perform well in customer service. But decent writing skills will help you respond well to client emails and messages. You should know how to structure your message logically, and you need appropriate language to match your company’s tone of voice. Many organizations and companies also want agents to write reports or create other types of documents—that’s when writing skills are useful, too.

Now, if you want to get a new job in this profession, move on to the next chapter and learn to show your excellent customer service skills in a resume.

3. How to List Customer Service Skills in a Resume?

If the job you want calls for customer service skills, your application must deliver them. Read the job advertisement, underline the job requirements, and ensure your targeted resume mirrors them.

That’s it for theory. But in practice, it’s a bit more complicated.

The truth is that you should add customer service skills to each resume section . But not as random words—instead, present career achievements that utilized those skills and show factual information to back up your claims. Use resume action verbs for extra impact, and don’t forget to add resume keywords .

Here’s how you can add customer service skills to each part of your resume:

1. Improve Your Profile for a Resume With Customer Service Skills

Want to know the best way to start a resume ? By crafting a resume profile featuring your excellent customer service skills. No matter if you’re going for a career objective or a resume summary , make sure to mention a few skills for customer service jobs. Just like in the example below:

Customer Service Skills in a Resume Objective

2. Describe Good Customer Service Skills in the Work Experience Section

The work experience section is the most important part of your resume. This is the moment when you must prove that you’ve mastered the essential customer service skills. But if you simply list work duties from previous jobs, you won’t sound convincing. Instead, describe achievements you’ve accomplished using your customer service skills.

See the example below for inspiration:

Customer Service Skills in a Resume: Work Experience Section

3. include customer service skills in the resume education section.

If you’re writing an entry-level resume or a student resume , you don’t have much work experience to brag about. But you can use the education section of your resume to provide information about your abilities. You might describe extracurricular activities you participated in that can prove you’ve got soft skills for customer service. Just like in the sample below:

Customer Service Skills on a Resume: Example of Education Section

4. add a customer service skills list to your resume.

Selecting the key skills for a resume is more complex than it seems. Your skill section should include a mix of hard skills and customer service soft skills. But they must seamlessly match the job requirements. Using the same list of skills to apply to several jobs will not work, as each job advertisement may name different qualities expected from candidates.

Here’s a sample list:

List of Customer Service Skills for a Resume

5. fill extra sections for resumes with customer service skills.

Additional resume sections can make your application more unique. Use them to demonstrate the transferable skills that are important in a client-facing role. For example, you can mention volunteer work on a resume to show how you developed soft skills for customer service. If you’re a seasoned professional, you can add information about trade associations you belong to, such as the National Customer Service Association , as well as mention conferences you attended. And yes, adding a personal interests section to a resume is also a good idea—show hobbies that help you develop in your line of work or the ones that prove your skills.

Customer Service Skills on a Resume: Additional Sections

Follow these tips, and you’ll create the perfect resume . But don’t forget to write a cover letter , too. You can use it to paint a better picture of your customer service skills.

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4. How to Improve Your Customer Service Skills?

Improving your customer service skills can definitely help you succeed when working with clients. Many of these skills are transferable, making you a better team member and colleague. And they might prove useful if you decide to change a job or even switch to a different profession.

Here’s how you can improve your customer service skills:

Get Feedback from Customers

Getting feedback from customers is the best way to identify the areas you need to improve. Many companies collect feedback from clients on a regular basis. Reading it can help you understand what they expect from you and which customer service skills you should work on.

Ask Your Supervisor for Help

It’s likely that a team leader or manager monitors some of your client interactions to make sure you follow the rules and provide quality service. Ask them what could be improved. They might help you plan your personal development and find internal training opportunities.

Learn from Experts

Think of professionals who exemplify excellent customer service. Observe their work and listen to what they have to say. Experts such as Annette Franz, Richard Shapiro, and Shep Hyken have written numerous articles and books on customer satisfaction.

Take an Online Course

You can improve your customer service skills by following an online course. If you want to brush up on the fundamentals of the work, you might try a general course about customer service. However, you can also address specific concerns and find a specialized training program. For example, you can try a course about time management or one dedicated to interpersonal skills.

Turn Theory into Practice

Once you gather some knowledge, remember to try it out. Practising a new skill can be uncomfortable, but it’s the best way to develop your skill set. You can easily incorporate acquired knowledge about effective communication or emotional intelligence into your everyday life.

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Customer service skills are essential for creating a good customer experience. If you want to work with clients successfully, you should ensure you’ve got the essential skills for customer service jobs—and your resume should reflect that. Add examples of your customer service skills to different parts of your resume, and use relevant achievements to demonstrate you’ve got the right skill set for the job.

Thank you for reading this guide. Would you like to clarify any of the points made about essential customer service skills? Maybe you’ve got some helpful tips on developing them? Let us know in the comments below.

Roma Konczak is a career expert and a Certified Professional Resume Writer with a background in education and humanities. She’s passionate about personal development and helping others advance in their careers. She writes guides that simplify complex HR terminology based on thorough research and factual information.

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Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See

Customer Service Skills and Resume Examples You Need to See

These skills and resume examples reflect the latest trends and best practices for getting a job in customer service, including how to optimize for applicant tracking systems (ATS).

Jobscan helps land interviews with:

Customer service is the backbone of any successful business. It shapes perceptions of the organization, drives customer satisfaction, and fosters long-term loyalty.

In an age where consumers have endless choices, the quality of customer service can set a brand apart.

Customer service is not only an important job, but it can also be a fun and rewarding one. You get to connect with all kinds of people, solve problems, and make a positive impact daily.

To pursue a career in customer service, your first step is to write a resume .

Below are ten customer service resume samples, each one followed by an explanation of why it works.

Whether you’re a seasoned pro or just starting out, these examples can help you present your customer service resume skills and experiences in the best light.

Entry-level customer service resume

An entry-level resume should highlight your potential by focusing on your transferable skills .

Transferable skills are not job-specific. They are abilities that you can use in any kind of job. For example, communication, time management, and problem-solving are skills you can transfer from one job to another.

An entry-level resume should also mention any relevant coursework, volunteer work , internships, certifications , or part-time positions.

Why this resume works:

The career objective talks about Emily’s motivation and the specific role she is targeting. It also highlights her strong communication and problem-solving skills.
Emily’s skills section showcases both her technical skills (like familiarity with POS systems and Microsoft Office) and soft skills (like attention to detail and conflict resolution abilities).
The work experience section emphasizes Emily’s transferable skills. It highlights her ability to work in a fast-paced environment, manage multiple tasks, and resolve customer issues.
The inclusion of volunteer experience is a strong point. It showcases Emily’s commitment to community service and her ability to work in customer-facing roles.
Overall, the resume portrays Emily as a candidate with a strong foundation of skills and experience. She appears well-suited for an entry-level customer service position.

Mid-level customer service resume

A mid-level customer service representative may work in a retail store or answer calls and emails in an office. ‌They are the first point of contact between customers and the company.

The most essential skill for a customer service representative is the ability to remain professional at all times.

The resume for a mid-level customer service representative should focus more on work experience compared to an entry-level resume. It should also highlight a broader range of skills.

The resume starts with a short summary of Anthony’s experience in customer service. This provides a snapshot of his qualifications at the beginning.
Anthony’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “managed 45+ calls per day”).
The resume highlights results and accomplishments . These include creating best-in-class service and retaining patients through effective communication.
The resume uses industry-specific terms like “Customer Relationship Management (CRM)” and “Marketing Data Analysis.” This indicates Anthony’s familiarity with the customer service sector.
The resume emphasizes Anthony’s excellent communication and interpersonal skills . These skills are crucial in customer service.

Senior-level customer service resume

A senior-level customer service resume should include lots of work experience. It’s important to show that you know how to lead a team and make decisions based on facts and information.

At this stage in your career, it is vital to emphasize your strategic approach to customer service management. This involves planning and organizing teams in order to help customers in the best way possible.

The skills section covers a wide range of competencies. These include team leadership, conflict resolution, marketing data analysis, and event planning.
The work experience section outlines specific achievements and responsibilities. It quantifies Nancy’s impact wherever possible (e.g., “Defuse 15+ escalated calls per day”).
The resume uses industry-specific terms and acronyms (like KPI and QA). These show Nancy’s familiarity with the sector.
The resume highlights Nancy’s experience in leading teams and hiring people.
The resume shows Nancy’s ability to handle calls and resolve complex issues. She’s a skilled problem-solver who can work in high-pressure environments.

Customer service coordinator resume

In this role, you have a higher level of responsibility. You should highlight your experience in developing customer service strategies and leading teams.

You should also show how you’ve implemented policies that enhanced customer satisfaction. Don’t forget to mention any certifications or training that have helped you to excel in this role.

The summary highlights James’s certification, years of expertise, and key strengths.
The skills section showcases James’s hard skills (CRM software, data analysis) and soft skills (problem-solving, communication).
The work experience section quantifies James’s accomplishments (e.g., “reducing the average response time by 30%”).
The resume incorporates industry-specific terms like “CRM software,” “customer onboarding,” and “customer support ticketing system”.
The resume shows a clear career progression, moving from one customer service coordinator role to another.

Bilingual customer service resume

A bilingual customer service resume should show your ability to help customers in more than one language.

It should focus on experiences where you used your bilingual skills to resolve issues and satisfy customers.

The summary emphasizes Emma’s bilingual skills, her experience, and her commitment to exceptional customer service.
The skills section highlights Emma’s technical skills (multilingual communication) and soft skills (empathy and active listening).
The work experience section highlights Emma’s accomplishments. This includes reducing call handling time, being recognized as a top performer, and implementing feedback systems.
The resume highlights Emma’s fluency in both English and Spanish. This emphasizes her unique value proposition in a customer service setting.
Emma’s communication degree and her certification further bolster her qualifications for the role.

Call center customer service resume

A call center resume should focus on your ability to provide customer service over the phone. It should highlight your communication skills and your ability to quickly understand customer issues.

You should also talk about your ability to manage high volumes of calls. Try to emphasize how you keep a positive and professional demeanor even in stressful situations.

The skills section showcases both hard skills (CRM software) and soft skills (active listening and communication).
The work experience section highlights accomplishments. These include achieving high customer satisfaction ratings, reducing onboarding time, and collaborating with technical teams.
The resume incorporates terms like “inbound customer calls,” “Salesforce CRM software,” and “customer satisfaction rating”. These terms underscore Pedro’s familiarity with call center operations.
Including improv classes as a hobby showcases Pedro’s commitment to personal development. It also highlights skills that are beneficial in a call center environment, such as quick thinking and adaptability.
Overall, the resume demonstrates Pedro’s consistent dedication to the field of customer service.

Remote customer service resume

A resume for a remote customer service job should talk about how you’ve helped customers while working from home or somewhere else.

You need to show that you are good at using online tools to communicate with customers. Also try to mention your ability to get things done without supervision.

The summary section highlights Ahmed’s experience in handling high call volumes. It also shows he’s good at using customer service platforms.
The skills section showcases a blend of technical and interpersonal skills.
The work experience section emphasizes Ahmed’s achievements and responsibilities. It quantifies his impact where possible (e.g., “maintained a customer satisfaction rating of 95%+”).
The resume talks about Ahmed’s accomplishments. These include receiving awards and contributing to increased sales through upselling opportunities.
The resume highlights the recognition Ahmed has received. This indicates a track record of excellence and dedication to customer satisfaction.

Retail customer service resume

A retail customer service resume should demonstrate your ability to help customers in a store setting. It should show that you are good at talking with people and helping them find what they need.

Mention times when you’ve gone above and beyond to make a customer’s shopping experience better. Talk about your skills in handling money, organizing products, and keeping the store looking neat and welcoming.

The resume begins with a concise summary that highlights John’s experience and skills in retail customer service.
The resume emphasizes results and achievements. These include increasing customer retention and contributing to visual merchandising efforts.
John’s volunteer experience as a hotline support volunteer showcases his compassion and ability to handle sensitive conversations.
The resume uses industry-specific terms like “point-of-sale (POS) system,” “visual merchandising,” and “customer retention,” demonstrating John’s familiarity with the retail sector.
The resume highlights John’s ability to engage customers effectively, improve sales conversion rates, and enhance the overall customer experience.

Customer service consultant resume

A consultant resume should highlight your expertise in advising businesses on how to provide the best service to their customers.

Talk about your ability to create plans and strategies that have helped companies improve their customer service. Mention any projects where you’ve worked with a team to make changes that led to happier customers.

Emily’s work experience quantifies her impact where possible (e.g., “leading to a 20% reduction in customer complaints”).
The resume accentuates Emily’s results and accomplishments. These include developing customer service training programs and leading workshops.
The resume incorporates industry-specific terms like “CRM integration,” “customer-centric solutions,” and “cross-functional collaboration,” underscoring Emily’s familiarity with the customer service consulting sector.
The resume highlights Emily’s experience in leading teams. It also shows her involvement in the successful launch of new product features.
The resume highlights Emily’s ability to identify pain points and areas for improvement.

Customer service technician resume

A technician’s resume should highlight your skills in helping customers fix technical issues.

Try to mention times when you’ve successfully solved technical problems for customers. Talk about your skills in troubleshooting and your ability to work well both in a team and independently.

Michael’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “ensuring a 95% issue resolution rate”).
The resume emphasizes results and accomplishments. These include working with the product development team to achieve a 15% increase in sales revenue.
The resume uses industry-specific terms like “network connectivity,” “hardware repair,” and “remote diagnostics.” This indicates Michael’s familiarity with the technical aspects of his role.
The resume highlights Michael’s ability to diagnose hardware and software problems. It also shows his ability to guide customers through solutions.
The resume shows that Michael can adapt to changing technology. He is also able to maintain up-to-date knowledge of industry trends.

6 tips for writing a professional customer service resume

Over the past twenty years, the way resumes are reviewed by employers has changed significantly. This is due to the rise of applicant tracking systems , or ATS.

ATS is computer software that streamlines the hiring process for employers. It works like this:

When you submit your resume, it goes into an ATS database. Hiring managers then search through the database for suitable job candidates by typing relevant keywords into the ATS search bar.

For example, if a hiring manager wants to find a candidate who has good conflict resolution skills, they might type “conflict resolution” into the ATS search bar.

Resumes that contain the keyword “conflict resolution” will appear before the hiring manager. Resumes without that keyword remain in the database, unseen.

Now that you have a basic understanding of how an ATS works , here are six tips for writing an ATS-friendly customer service representative resume.

Tip #1 – Tailor each resume to the job you’re applying for

Most job seekers create only one version of their resume that they send out with every job application. You’ve probably done this yourself.

This strategy is fast and easy, but it’s far less effective than tailoring each resume to the specific job you’re applying to.

The best way to tailor your resume to the job is to add the keywords , or skills, that hiring managers are most likely to look for in the ATS database.

How do you find these keywords? They’re in the job description. Just look for the skills mentioned most often in the job description and then try to add them to your resume (but only if you really do have those skills!).

In other words, use the same language on your resume that the hiring manager used in the job description.

Unfortunately, tailoring each resume takes time and effort. That’s why many job seekers have turned to online tools to help them do it faster.

One tool you can use is Jobscan’s resume scanner. It helps you tailor each resume in a fraction of the time it would take you to do it manually. And it’s more accurate as well.

The scanner works by analyzing your resume against the job description. It then produces a Match Report that tells you exactly which keywords you should add to your resume.

Here’s an example of the Match Report:

Required skills for the job as shown by Jobscan's Match Report.

In this example, the term “required” means that adding the keywords “ms office” and “google suite” to your resume will significantly increase your chances of getting a job interview.

Using Jobscan’s resume scanner is the fastest and easiest way to create the best customer service resume. You can try it for free here .

Tip #2 – Highlight your transferable skills

A recent study shows that employers consider transferable skills to be more important than ever . Transferable skills are abilities you can use in a variety of jobs and industries.

Let’s say you have worked as an assistant, teacher, or product manager. Then you probably have strong communication and problem-solving skills.

These skills can be “transferred” to a customer service role. They are portable assets you carry from one job to another.

Transferable skills can be either hard or soft . Hard skills are specific and teachable, acquired through formal education or training. Examples include data analysis, accounting, and graphic design.

Soft skills are personal attributes that help people interact with others. Examples include communication, critical thinking , problem-solving, and time management .

Transferable skills are valuable in customer service because it’s a people business.

Tip #3 – Use numbers in your work experience section

Using numbers in your work experience section provides concrete evidence that you can do what you claim to be able to do. This is especially important in a field like customer service, where success is often measured through metrics.

Here are some examples of how to use numbers in a customer service resume:

Assisted an average of 50 customers per day, maintaining a high level of customer satisfaction and resolving inquiries and issues promptly.
Achieved a 95% customer satisfaction rating based on post-interaction surveys.
Handled an average of 200 daily emails and achieved a response time of under 2 hours.
Increased upsell revenue by 20% through effective cross-selling techniques.
Implemented a new customer feedback system that led to a 30% decrease in customer complaints.

Tip #4 – Use action verbs in your work experience section

Research indicates that adding strong action verbs to your resume can increase your chances of getting a job interview by 140 percent.

Action verbs convey action and engagement. For instance, “Collaborated with the marketing team” or “Fostered improved community relations.”

Here are 25 common action verbs for customer service representative resumes:

Communicated
Collaborated
Facilitated
Prioritized
Followed up
Streamlined
Coordinated
Investigated

Tip #5 – Format your resume so it can be easily read by an ATS

The first thing an ATS does when it receives your application is extract and organize your information. This process is called parsing.

But formatting errors on your resume can cause incorrect parsing. Your resume might be perfect in every other way, but formatting errors might prevent it from being seen by employers.

To avoid such issues, follow these formatting recommendations:

Use simple and easily understandable language to avoid confusing the ATS.
Choose a widely-used font such as Times New Roman, Arial, or Helvetica to enhance readability.
Select an appropriate font size, aiming for 11-12 pt for regular text and 14-16 pt for section titles.
Maintain 1-inch margins on all sides of your resume to prevent overcrowding.
Create your resume using a Word document to ensure proper formatting and easy readability for the ATS.
Thoroughly proofread your resume for any errors before submitting it.
Refrain from including unnecessary graphics or images that the ATS might have trouble parsing.
Avoid using special characters or symbols that might be misinterpreted by the ATS.

Before sending out your resume, double-check its formatting. Even a single mistake can diminish your chances of securing a job interview.

You can also use Jobscan’s resume scanner to identify any formatting issues you need to address. Here’s an example of the formatting section of the Match Report:

Tip #6 – Write a cover letter

When submitting your resume, it is common to include a cover letter . This serves as a concise preview of your skills and experience.

Here’s how to write a good cover letter:

Contact Information : Place your full name, address, and phone number in the upper left corner of your cover letter.
Greeting : Whenever possible, address the hiring manager. If you don’t know their name, try searching through the company website or call to inquire.
Opening : Get the hiring manager’s attention by highlighting your unique skills and capabilities.
Body : Use this section to promote yourself. Provide examples of your measurable achievements. These concrete accomplishments serve as compelling evidence of your abilities.
Closing : Express gratitude to the hiring manager for their time and consideration. Mention any attachments such as a website, portfolio, or work samples. Maintain a professional tone and avoid sounding overly eager or desperate.
Use Keywords : Whenever possible, use keywords from the job description in your cover letter.

A well-crafted cover letter lets employers see beyond your resume. It offers a glimpse into your personality and how you might fit in with the company culture.

After completing your cover letter, try running it through Jobscan’s cover letter checker . This will provide you with valuable feedback and suggestions for improvement.

You can even have Jobscan write a cover letter from scratch for you with our cover letter generator . Powered by advanced GPT-4 technology, this tool instantly generates an ATS-friendly cover letter with just a single click.

The best skills and keywords for a customer service resume

As we’ve seen, hiring managers use keywords, or skills, to find resumes in the ATS database. Every customer service job is different, but there are some keywords that hiring managers consistently search for.

Below are the top keywords and skills hiring managers search for in entry-level, mid-level, and senior-level customer service positions.

Entry-level customer service resume skills and keywords:

Communication
Interpersonal skills
Problem-solving
Active listening
Adaptability
Time management
Attention to detail
Customer orientation
Conflict resolution
Technical proficiency
Multitasking
Positive attitude
Professionalism
Product knowledge
Complaint handling
Follow-up and follow-through
Customer satisfaction enhancement
Organization and prioritization
Service recovery
Problem escalation

Mid-level customer service resume skills and keywords:

Organization skills
Customer-focused service
Administrative assistance
Social media
Computer literacy
Account management
Customer relationship management (CRM)
Cash handling
Customer satisfaction
Technical support
Sales management
Administration
Data analysis
Teller operations
Hotel management
Back office operations
Public relations
Phone etiquette
Supply chain management
Public speaking
Event planning
Customer experience
Project management
Strategic planning
Customer support
Customer contact
Corporate social responsibility
Business development
Cooperation
Team spirit
Business-to-business (B2B)
Order processing
Business strategy
Logistics management
Receptionist duties
SAP products
Contact centers
Inventory management
Negotiation
Troubleshooting
Telemarketing

Senior-level customer service resume skills and keywords:

Merchandising
Business planning
Management information systems (MIS)
Team leadership
People management
Team building
SAP Products
Business process improvement
Change management
Vendor management
Operations management
Operating systems
Performance management
Sales operations
Continuous improvement
Customer retention

How to write a customer service resume

Customer service is a job where you need to be good at dealing with people and solving problems. When you write your resume, it’s important to show that you have these skills.

Follow these six steps to create a resume that highlights your abilities and sets you apart in the competitive job market.

You can also use a customer service resume template to help create your resume. A template is a pre-designed layout. All you have to do is fill in your information.

Jobscan has a variety of free resume templates you can use. Each one is ATS-friendly and easy to read.

Step #1 – Choose a resume format

There are three basic resume formats to choose from. They are:

Chronological – This commonly-used resume format focuses on your work history. In this format, you list your work experience in reverse chronological order, from the most recent to the least recent.

Functional – If you don’t have much work experience, you might consider using the functional resume format . It focuses on your skills rather than work experience.

Hybrid – This resume format begins with a skills section followed by a reverse chronological listing of your work experience.

We recommend using the hybrid format . This is because skills are crucial when it comes to customer service. This resume format showcases your skills while also highlighting your work experience.

Step #2 – Write your contact information

This is fairly straightforward. Your contact information should appear at the top of your resume and include your:

Phone number
Location (City, State, Zip Code)
Email Address
LinkedIn profile URL

Here’s an example:

Step #2 – Write a resume headline

Your resume headline appears below your contact information. This one-liner is the first thing recruiters and hiring managers read. Your headline should explain who you are and what you bring to the table.

Here are resume headline examples for customer service:

Customer Service Manager and Contact Center Supervisor.
Customer Service Professional with Strong Communication Skills.
Experienced Customer Service Representative.
Friendly and Attentive Customer Service Specialist.

Always try to include the job title of the position you’re applying for in your headline. The job title is perhaps the most important keyword of all.

Step #3 – Write a resume summary or objective

Right beneath your headline should be your resume summary . This is a brief paragraph or a set of bullet points that summarizes your professional qualifications.

Your summary should highlight your skills, achievements, and experience. Again, to optimize your summary for the ATS, try to include keywords and skills from the job description.

Here’s a resume summary example for customer service. This could also appear as a bulleted list:

“Dedicated and results-oriented customer service professional with 5+ years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction. Seeking to leverage my expertise to contribute to a customer-centric organization and drive customer satisfaction.”

If you are applying for an entry-level job or are changing careers, you could write a resume objective instead of a summary.

A resume objective is a concise statement about your career goals. Here’s an example:

“Motivated and customer-focused individual seeking an entry-level customer service position to utilize strong communication and problem-solving skills.”

Step #4 – Write your skills section

In a hybrid resume, the skills section comes right after the summary and before the work experience section. Featuring your skills up front like this allows hiring managers to quickly assess your key abilities and qualifications.

Here’s an example of a skills section for a customer service representative:

If you can, try to include the skills that are listed in the job description. These are the skills that hiring managers are going to search the ATS for.

Step #5 – Write your work experience section

Your work experience section is the heart of your resume and where hiring managers will spend most of their time.

Each job in this section should include the following information:

Company name and location : State the complete name of the company and where it is located (city and state).
Job title : Be specific about your role within the company so employers understand your position clearly.
Start and end dates : Provide the month and year for each position to ensure an accurate representation of your work timeline.
Achievements and responsibilities : Use bullet points to list your accomplishments and duties. Try to include numbers and metrics.

Here’s an example of what a customer service resume work experience entry should look like:

Your work experience section is another great place to use keywords found in the job description.

Step #6 – Write your education section

The final step to creating your customer service resume is to add your education section . This is fairly straightforward.

Here’s what you should include for each degree you’ve earned:

Name of school
School location
Year graduated

Here’s an example of an education section:

This final section is also a great place to add any certifications, volunteer experience , or any other relevant information.

A resume builder like no other

Write your resume the free and easy way with the only builder designed specifically to create ATS-compliant resumes. Over 90% believed that Jobscan improved their resume.

Education and certifications for customer service resumes

You don’t need to have advanced training or degrees to become a customer service representative. For most entry-level roles, you just need a high school diploma or GED.

If you want to move into a managerial role, a bachelor’s degree is more important. Many companies require their managers to have a college degree, but the specific degree is flexible.

You can also get management certifications. Common management certificates include:

‌Certified Manager (CM)
‌Certified Business Process Associate (CBPA)
‌Certified ScrumMaster (CSM)
‌Project Management Professional (PMP)

Common interview questions for customer service jobs

Here are some common questions that candidates might encounter during the interview process. Following each question is a tip on how to answer it:

Can you describe a time when you went above and beyond for a customer?

Tip: Share a specific instance where you took extra steps to satisfy a customer’s needs. Emphasize the positive outcome that resulted from your actions.

How do you handle a difficult or irate customer?

Tip: Discuss your strategy for staying calm and composed. Focus on active listening and empathetic responses to de-escalate the situation.

What strategies do you use to stay up-to-date with product or service knowledge?

Tip: Mention any training, workshops, or research methods you use to stay informed about the company’s offerings .

Can you give an example of how you have handled a high-pressure situation in a previous role?

Tip: Narrate a specific scenario where you successfully managed stress and maintained a high level of service. Highlight your problem-solving and adaptability skills.

How do you prioritize multiple tasks or requests from customers?

Tip: Explain your approach to task management. Mention tools or techniques you use to organize your work.

What do you believe are the most important qualities in a customer service representative?

Tip: Discuss essential traits such as patience, empathy, communication skills, and problem-solving. Explain how you embody these qualities in your work.

What are common action verbs for customer service representative resumes?

Common customer service action verbs include:

Troubleshooted

How do you align your resume with a job description?

To match your resume with a job description, find the important words and skills it mentions. Then include those words and skills in your resume.

You can automate this process by using a tool like Jobscan’s resume scanner . It compares your resume with the job description and provides you with a match score. Increase your match score by following the tool’s recommendations.

What is the best customer service representative resume format?

The hybrid format is the best customer service representative resume format. This is because it combines the strengths of both the chronological and functional formats. It does this by showcasing relevant skills and experiences while providing a clear work history timeline.

More resources

Resume Examples for Any Job

60 Resume Tips to Help You Land Interviews

Resume Templates for Google Docs

How to Write a Resume for Today's Job Market

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Resume and Cover Letter
11 Best Customer Service...

11 Best Customer Service Skills for Your Resume (With Examples)

10 min read · Updated on February 16, 2024

The right customer service skills on your resume can lead to promotions

All companies worldwide have one thing in common – they all have customers. This means all companies need to hire people with great customer service skills.

Some roles will require you to work with internal customers. For example, if you're working in IT, you'll likely have to interact with employees to help them fix computer issues. Those employees are internal customers. Other roles will require you to work with external customers – the people who are buying goods and services from the company.

A well-crafted resume that highlights your relevant skills for a customer service position will help your resume to beat the applicant tracking system, or ATS , which is the first step to getting your application noticed.

When you use these 11 best customer service skills in your resume, you'll stand out from the crowd as someone who can work well with others, anticipate needs, and solve problems.

Use these skills and examples to produce an interview-winning resume.

11 customer service skills and proficiencies for your resume

It's important to note that there's a difference between hard skills and soft skills . Some of these 11 customer service skills that you can use on your resume fall into the hard skill category, and some of them are soft skills.

You can tell them apart by identifying which are job-specific skills that allow you to get things done and which are more interpersonal-type skills that allow you to get along well with others. It's important to have a good balance of both skill types.

Of course, these customer service skills will be in addition to your experience and education, but you can weave the keywords into your these sections. You should also quantify your skills whenever possible, mentioning specific instances and using concrete examples to prove you have experience with each customer service skill on your resume.

Hard skills for a customer service resume

Since every company has customers who require assistance, modern employers are always seeking people with customer service skills. Here are the four most important hard skills hiring managers want to see on your resume:

1. Product knowledge

You can't help customers if you know nothing about the product or service being offered by the company. It's critical that you take the time to learn about what's available and how to answer questions about the company's offerings. You may also need to troubleshoot problems with products and offer recommendations to improve the customer journey.

Here's what that looks like on your resume:

“Increased revenue by 15% by recommending product offering add-ons.”

2. Technical proficiency

Have you ever heard the acronym CRM? It stands for customer relationship management, and most companies use some type of CRM software to track customer interactions and follow up on leads. This is one of the many ways you can demonstrate technical proficiency in customer service skills on your resume.

Here's an example of how to include this customer service skill on your resume:

“Used Salesforce to update and maintain a customer database of 200 leads and mapped the customer journey from initiation to close.”

3. Communication technology

This may seem similar to the technical customer service skills for a resume above; however, it goes a step beyond simply using tools to track customer journeys. This has to do with directly interacting with customers. It could be as simple as using email and multi-line telephones, or more complex, such as using Slack to collaborate with people across the globe.

Here's how to include communication technology customer service skills on your resume:

“Answered as many as 75 incoming client calls per day using a 6-line telephone system.”

4. Data analysis

One of the best ways to support successful customer interactions is through data analysis . You have to know what's going on in the customer's journey to be able to adequately answer their questions, determine customer trends, and improve customer satisfaction.

Here's how to write a data analysis customer service skill bullet point on your resume:

“Analyzed and dissected data from disparate sources to identify trends and solve problems, improving customer satisfaction scores by 12%.”

Soft skills for a customer service resume

Now that you know what hiring managers want to see insomuch as you getting the job done, let's learn what they are looking for regarding interpersonal skills.

5. Active listening

Are you the type of person who knows what you want to say in response to someone speaking before they ever finish a sentence? Or do you take the extra initiative to pay attention to nonverbal cues and follow up with clarifying questions to gain a genuine understanding of what someone is saying? If you fall into the latter category, then you practice active listening . That's definitely a customer service skill for your resume!

Here's how to demonstrate active listening on your resume:

“Improved customer service issue resolution time by 15% by actively listening to and paraphrasing customer concerns to get to the root of the problem.”

6. Emotional intelligence

When you work with customers – whether they are internal or external customers – chances are you're going to come across a situation that requires you to demonstrate empathy and emotional intelligence. It's easy, after all, to let our emotions get the best of us, but being that person who can exude compassion in the most challenging situations is something most hiring managers need and want.

Here's an example of how you can prove you have a high EQ on your resume:

“Built a reputation for de-escalating customer situations by leveraging a high EQ, resulting in a 30% reduction in calls being transferred to supervisors.”

7. Problem-solving

You can pair problem-solving skills with data analysis skills to showcase your well-roundedness as a job seeker. It's even better if you're able to add the ability to make autonomous decisions after you solve a problem. Either way, hiring managers value people who take the initiative to fix issues rather than someone who passes problems off to others to figure out.

Here's a fantastic example of a way to show off analysis, problem-solving, and decision-making customer service skills in one bullet:

“Turned around lackluster sales by analyzing 3 months' worth of trends to identify problem areas and recommending improvements to closing processes.”

8. Communication

This is the one that most people get wrong on their resume. It's easy to simply write that you have “good written and verbal communication skills,” but how do you prove it? You write an action-based resume bullet that shows off your ability to communicate clearly and with different types of people.

Here's what that could look like:

“Respected by leaders for being able to clearly articulate complex concepts to technical and non-technical audiences, which reduced the number of errors on orders by 30%.”

9. Collaboration

In today's ever-shrinking world, there will likely come a time when you'll need to talk to someone in a different department, a different company, or even in a different country. If you're capable of working cross-functionally to share knowledge and achieve goals, then you can add collaboration as a customer service skill on your resume.

Here's an example of a resume bullet that shows you know how to collaborate:

“Engaged in regular team meetings to share best practices and worked in a team of 12 people to increase overall efficiency by 10%.”

10. Positivity

One of the main ways you can make customers happy is by being optimistic, even when pressure is being applied to a situation. If you're able to create positive customer experiences, then they'll likely be more than happy to continue doing business with you and your company.

Here's an example of a positive attitude bullet you can use on your resume:

“Demonstrated a can-do attitude by taking on additional responsibilities and assisting team members during peak times to reduce customer hold times.”

11. Flexibility

If there's one constant in life, it's that things will change. Sometimes those changes are things you instigate yourself. Other times, change will be thrust upon you. No matter how changes come up, if you're able to remain flexible, go with the flow, and adjust to change without any major problems, you should consider adding your ability to be flexible to your resume.

“Overcame changing management regimes and adapted to new procedures by adjusting priorities in alignment with new SOPs without sacrificing service delivery to customers.”

Where to put customer service skills on your resume

Most of the customer service skill examples in this article have been related to bullet points. So, you may be assuming that the best place to highlight your customer service skills is in the Professional Experience section of your resume . In fact, you can weave customer service skills into any section of your resume. The key is to find the place where the skill makes the most sense – contextually and grammatically – and add it in.

Profile section

The Profile part of your resume is at the very top of your resume and includes the title or headline and summary paragraph. You can obviously add the phrase “customer service” into the title or headline, but you can also insert some of the example sentences in this article into your profile paragraph. Use them as inspiration for your own sentences, too - the ones in this article are simply meant to help get your brain juices flowing.

Skills section

While your Skills section (or Core Competencies) won't contain actual sentences, you can still put some of your customer service skills here. Instead of writing out bullets, though, you'll simply list up to 15 keywords and phrases that make you a good match for a customer service job.

Professional experience section

Since you are likely using the reverse-chronological format for your resume, you'll want to focus your efforts on writing out the last 10-15 years of experience using action-based bullets, like the ones in the examples in this article. It's also pretty critical that you add numbers every chance you get, so that you show what type of work you've done in the past, as that will give the hiring manager a clue as to what you'll bring to the table for their customers.

Education and credentials section

If you have little to no experience, you can inject some of your customer service skills into the education section of your resume. You'd do this by including courses you took and by talking about any major projects you may have worked on while in school that allowed you to overcome challenges or work collaboratively with others.

Chart your path to success

Adding customer service skills to your resume truly can help you to stand out from the crowd. Almost everyone can say that they know how to handle customers, but the actual proof they can do so is often lacking in resumes. When you use these 11 best customer service skills for your resume, you'll create something that will have hiring managers and recruiters blowing up your email with interview offers.

If you want to make sure that your customer service skills are properly coming through on your resume, let us take a look at it for you. Upload your resume for a free review , where an expert resume writer will go over it and let you know what you need to do.

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• Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

Defining the highlights of your customer service career through your resume summary, objective, and experience.
Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
Most in-demand customer service resume skills and certifications across the industry.
Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

Apple Retail Resume Example
Call Center Director Resume Example
Merchandising Manager Resume Example
Phone Sales Resume Example
Luxury Sales Resume Example
Sales And Marketing Executive Resume Example
Sales Team Leader Resume Example
National Sales Manager Resume Example
Visual Retail Resume Example
Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
The summary (or objective) - to spotlight the peaks of your professional career, so far
The experience section - with up to six bullets per role to detail specific outcomes
The skills list - to provide a healthy mix between your personal and professional talents
The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
Proven experience with CRM software and phone systems
Strong communication skills including active listening and clear articulation
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
Championed the customer feedback program, incorporating customer suggestions into service improvements.
Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
Improved email handling efficiency by 40% through the development of new email management protocols.
Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
Quantify the size of the customer base you serviced to provide context to your experience scale.
Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

Start by including your degree, followed by start and graduation dates, as well as the institution;
You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
Customer Service Representative (CSR) Certificate - HDI
Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

How to List Continuing Education on Your Resume
How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
Emphasize experience relevant to the job, focusing on your impact on the team;
Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
Include technical skills in the skills section and interpersonal skills in the achievements section;
Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, personal details on cv (contact info, phone number & more), what is a resume builder, when and how to write a two-page resume: a practical guide in 2024, how to create a first year elementary school teacher resume, how to write a recommendation letter in 4 simple steps with template and sample letters (linkedin reference included), how to film a video resume.

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17 Key Customer Service Skills [List & Resume Examples]

Poor customer service is hard to forget. One mistake and you are out. Businesses understand it better than ever. As a result, skilled customer service representatives are in high demand.

It is clear that you can’t have happy customers without offering amazing support. Period.

But which customer service skills translate into great customer service experiences? Is good service more than solving a customer’s issue?

In this article:

Customer service hard skills and soft skills
What personality traits make a good customer support rep
How to improve customer service skills
How to list your service skills on a resume

If you want to learn more about delivering excellent customer service, you can also read:

Do You Know What Customer Service Means at All?
What is Customer Retention? 8 Best Strategies [+Apps]
7 Ways to Deliver Excellent Customer Service [Examples & Tips]
Customer Success Essentials [Metrics, Stories, & More]
Customer Support vs. Service [Definition + Software]

What are the best customer service skills and traits?

Here is our list of good customer service soft skills, hard skills, and personality traits.

Soft skills for customer service:

Emotional intelligence
Body language
Clear communication
Active listening
Conflict resolution
Decision making
Problem solving
Time management

Hard skills for customer service:

Foreign language fluency
Technical knowledge
Typing speed
Knowledge of CRM software
Microsoft Office/Google Docs Editors
Live chat, chatbots, and email software

Personality traits for customer service representatives:

Determination
Responsibility

Learn how to improve customer service and recreate in-store experiences

Let’s discuss each of these customer service core competencies in detail.

If you need general training, you may also be interested in joining a training program for agents. Here are some of our recommended courses and useful exercises: 19 Best Customer Service Training Programs & Activities

1. Emotional intelligence

Emotional intelligence (EQ) is the ability to recognize and manage emotions. This refers both to your own emotions as well as those of your customers.

High levels of emotional intelligence and empathy are critical for dealing with customers. It has become one of the main criteria for employee development. People with high emotional intelligence outperform employees with high IQ but low EQ .

Many modern organizations use EQ assessments on a regular basis. It is one of the essential customer service skills.

There is a very strong correlation between your emotional intelligence and your results as a support agent. On average, high-performing customer service representatives get better scores on emotional intelligence tests. A report by TalentSmart demonstrates that they score 17% higher than engineering and 3% higher than sales departments.

Empathy is the most important component of EQ for customer service jobs. A good agent should be able to see every problem through the customer’s eyes. Here are some useful resources that will help you develop and improve EQ—especially empathy:

13 Best Emotional Intelligence Activities & Exercises
Useful Phrases That Convey Empathy to Customers

2. Positive body language

The role of body language in retail customer service is invaluable. However, it is difficult to put it into an easily definable framework. Some say that 90% of communication is body language. Others argue that 55% is nonverbal, 38% is the tone of voice, and the remaining 7% are words and their meaning as such.

It is difficult to measure the exact impact of your posture or voice. But controlling your body language is a necessary skill for a customer service agent. Unless you are using live chat or other text-based types of customer service , obviously.

Proper posture might be instinctive for you already. But the ability to communicate through body language is also something you can learn. Make sure to:

Maintain eye contact with a customer (but do not stare at them)
Smile and nod to acknowledge customers and what they say
Try to use a calm, low-pitch voice that is not too dynamic
Observe the behavior of your customers to read what’s on their minds (e.g., if they are irritated or in a hurry)

Body Language for customer service: make eye contact, nod, smile and observe

If you want to learn more about conveying the right message through your body language or read your customers’ body language like a book, check out:

How to Read Your Customer: The Body Language of Yes and No
6 Tips for Increasing Customer Satisfaction Through Positive Body Language

3. Clear communication

Have you ever tried to make a written transcript of your conversation? Sometimes we may think we are communicating in a clear and effective manner. But in fact, most of our everyday conversations with friends are very chaotic and choppy. Chatting with someone is very different from explaining a complex technical issue.

Cohesive communication is one of the most important items on our customer service skills list. Fortunately, you can communicate with your customers very effectively using fine-tuned canned responses . Today, there is no need to come up with original answers to every question from scratch and write new messages. You can achieve clear communication by crafting and perfecting your regular set of canned replies.

Obviously, troubleshooting unusual issues will still require your full attention. You can always reach a good communication level with customers if you follow a process. For example, you should break down your instructions into several steps. Ask for feedback after each step and rephrase the instructions that were misunderstood. This way you can clear up any issue.

Here are two interesting pieces on improving your communication skills for customer service:

15 Tips for Better Customer Service Communication
7 Rules for Effective Customer Service Communication

4. Active listening

Active listening is a technique that uses paraphrasing and reading non-verbal conversation cues. It gives you more insights about customers and allows you to follow their train of thought. Active listening is equally essential when interacting through office phone systems or live chat tools, as you have to comprehend customers’ needs and concerns quickly and accurately. By asking follow-up questions you ensure that you are on the same side.

Our recent customer experience survey shows that businesses are very bad at listening to customers . Only 17% of customers believe that online businesses listen to them. It is a little bit surprising since the problem is easy to address. You can instantly improve the quality of customer experience by using proven formulas.

Some of the most powerful phrases that you can ask to steer customer service conversations in the right direction are:

Could you tell me a little bit more?
It sounds like you are experiencing [X], am I correct?
I’m sorry you have to go through that
It would make me angry too
Let’s make sure that I’ve got everything right

By using active listening skills you show a customer that you understand them. It allows you to make an instant connection. Active listening helps to convey that their problems are your problems too and you feel responsible for finding a solution.

Further readings to improve your customer service active listening skills:

How to Listen to Customers Effectively
20 Best Practices For Live Chat Etiquette

5. Conflict resolution

In customer service, conflict resolution and de-escalation techniques are used every day. To deliver good customer service , an agent should be a good negotiator and know how to calm down a raging bull.

Conflict Resolution skills and qualities presented in an infographic: communication, stress management, impartiality, EQ, empathy, negotiation

Being able to deal with customer complaints and angry customers can be hard at first. But you can learn some useful statements and tricks to turn those situations around:

Stay calm and don’t argue, even if you are right
Withhold your judgment and keep your opinions to yourself
Use empathy, apologize to your customers, and show that you understand how they feel
Offer a solution and describe the end result
Provide different alternatives and empower the customer to make the ultimate decision
Shift the focus of the conversation on achieving the outcomes described before
Make sure that the problem has been solved
Thank your customer for providing feedback and bringing the problem to your attention

If you want to find out more about resolving difficult situations with unhappy clients, read:

How to Handle Customer Complaints [10+ Response Examples]
How to Deal With Angry Customers in 5 Easy Steps [Tips & Examples]

6. Decision making

Working as a customer support agent requires thinking on your feet. You don’t have to always make the best decision. But you need to be decisive and display confidence. Customers want to be taken care of—and they won’t trust you if you don’t know what you are doing. You should, at the very least, try to make a good impression.

If you want to make a good impression and make the best decisions, keep the following things in mind:

Focus on your goal . Think what is the ultimate reason why customers reach out to you.
Make decisions fast . Try to develop a habit of making decisions quickly. Even if something goes wrong, it will be a valuable lesson for the future.
When in doubt, dig deeper . If you can’t decide on the right solution, it may mean that you don’t have enough information. It’s a good idea to ask the customer for details.
Ask for help if you need it . Consult with someone who knows more about the topic if you still can’t decide on your best option.

Be careful! Being decisive does not mean that you can make arbitrary judgments. You should make sure what kind of decisions you are allowed to make and which ones are beyond your competencies. Your future customer success manager should prepare a well-defined policy. Situations such as giving discounts or accepting returns should be spelled out. Just stick to the rules.

7. Problem solving

The primary job of a customer support agent is to solve the problems of customers. And you can’t really do that if you are not willing to experiment, analyze, and try out different approaches. Sometimes you’ll have to be very creative and think outside the box.

Comics presenting a job interview conversation

You can solve anything if you break down the process into smaller steps. Follow this pattern to deal with any challenge thrown your way:

Describe the problem in your own words and make sure that you understand it
Check if someone solved a similar problem already (and how they did it)
Prepare a list of possible solutions and analyze their pros and cons.
Eliminate the most difficult, expensive, or otherwise impossible and prohibitive ideas
Determine your main course of action and a backup plan
Put the plan into action and see if it works. Try to draw additional conclusions and go back to step 1 if it doesn’t.

The most important part of problem-solving is identifying what the problem actually is. You should always try to dig deeper and understand why a customer wants to achieve something.

For example, people keep asking how to trigger automatic messages with Tidio’s JavaScript API . But when our agents ask some follow-up questions it turns out that those users don’t need the API. They can create chatbots to reach their goals instead.

8. Time management

Multitasking is a myth. People can’t really handle many processes simultaneously. But what they can do is divide their time into smaller chunks and use it more effectively . It is another important customer service skill.

There is a very simple way to help your customers around the clock. Many businesses improve customer experience with AI chatbots. In some situations, you don’t need a customer support team at all. One bot can do the job. Find out how to start with Tidio chatbots here .

But customer service is usually very hectic in itself, right? Do we need to organize our time and work at all? Isn’t it just about dealing with incoming calls as they pile up?

Well, things get complicated if you handle one “important” case for three hours and try to catch up by speeding up during the rest of the day.

It may be a good idea to start using time and task management techniques. For example, the Eisenhower Matrix can help you decide which tasks to prioritize.

Try to measure how long it takes to provide assistance to an average customer. Then you can determine which cases take more effort and require more time. Once you start measuring it, you can discover many patterns and insights. You’ll learn that:

You can delegate some cases to other agents
It’s better to take regular breaks than to do customer service marathons
Setting benchmarks and allocating time slots improves your efficiency
It is perfectly fine to be assertive and provide customers with resources instead of direct supervision

Time is a critical factor in customer service. You should know when to devote it to providing help and when it’s better to focus on other tasks.

Read more about time management as a tool in your customer service skillset:

6 Time Management Tips for Call Center Agents

9. Foreign language fluency

Customer service outsourcing is extremely popular. There are high chances that you are not a native speaker of the language that you’ll use to chat with customers. Working on your spoken language fluency is the single most important hard skill for customer service.

Interestingly, you don’t need to worry if you have a slight accent. Being able to communicate effectively is more important than perfect pronunciation. Using the right intonation and stressing critical words is something you should really pay attention to.

You shouldn’t obsess about using advanced vocabulary. Instead, try to make your language sound more natural by:

Using filler words such as well/um/right/let’s see to make your sentences less choppy (just don’t overdo it)
Speak out loud as you practice and record it on your mobile—listen to the recording to catch your mistakes
Use a chatbot like Chirpy Cardinal to practice “neverending” conversations online in real-time

If you want to brush up on your English speaking skills, check out this document provided by Maryland Department of Labor:

English for Speakers of Other Languages: Customer Service Curriculum

10. Technical knowledge

People don’t call customer service for fun. They usually need technical support. This means that you must understand the ins and outs of your product. And—let’s face it—they are more likely to need help with their malfunctioning smartphone than a non-electrical device.

Good customer service agents need to be tech-savvy. There is no way around it, especially if you want to work in a corporate environment. The majority of customer service agents have to look things up on their computers and solve technical problems.

Being able to use a computer doesn’t count as a technical skill. You shouldn’t list it on your resume because it is obvious that you should be able to use it. Focus on enumerating specific software tools and technologies instead.

Understanding how products work is an essential customer service skill for SaaS companies. For example, our customer service representatives need to have extensive knowledge on:

Ecommerce platforms and technologies
Chatbots and conversational interfaces
Marketing automation and email marketing
Integrating live chat widgets on websites

If you are looking for a customer service job, it may be a good idea to show that you are familiar with the products that the company offers. It shows that you are curious and that learning new things doesn’t scare you. Doing it before your actual product knowledge training sends a good signal.

11. Typing speed

This customer service skill is pretty straightforward. The faster you type, the faster your response time . It has a direct impact on your performance as an agent and makes your life a lot easier. This skill is also quite easy to learn and measure.

Typing speed is usually measured by multiplying your accuracy and the number of words typed per minute. For example, if my typing speed is 70 words per minute but my accuracy is 92% (words without a typo), my adjusted typing speed is 64 WPM (70 WMP x 92%).

Typing speed benchmarks:

Slow: below 20 WPM
Average: 20-40 WPM
Fast: 40-60 WPM
Professional typist: 60-90 WPM

Some companies make it a formal requirement and may assess your typing speed during an interview. For example, to work at Concentrix your typing speed should be at least 35 words per minute.

Go to this website to check your typing speed:

Online Typing Speed Test

12. Knowledge of CRM software

Customer service representatives usually use CRM software solutions such as Zendesk or Zoho. The tools are quite similar and getting used to them is only a matter of time. Still, if you have experience with a dedicated customer service app, your chances are brighter.

Some of the best apps that companies use include:

To find out more, check out our ranking of the best customer database software .

Make sure you are not confusing CRM software with project management and team collaboration apps such as Jira, Asana, Trello, or Slack.

13. Microsoft Office/Google Docs Editors

Talking to customers makes up the majority of your work as a customer service rep. But what about the rest? Well, dealing with documents, reports, and presentations is a pretty safe bet.

Sooner or later, you’ll be asked to prepare some kind of a spreadsheet or a dashboard with your results. Or write a detailed onboarding plan for new junior employees. Or help with presenting your company’s quarterly customer service KPIs .

The majority of businesses collect customer feedback by copy/pasting it into an Excel or Google Sheets file. Organizations tend to prefer Google Docs Editors because they make sharing documents easier.

Make sure to know how to create basic documents in:

Google Docs (Word alternative)
Google Sheets (Excel alternative)
Google Slides (PowerPoint alternative)

14. Live chat, chatbots, and email software

The customer service landscape has changed drastically over the last several years. Today, a live chat customer service agent equipped with quick replies and AI chatbot assistants can do the work of 10 call center agents.

Why is live chat so effective? Think of using a sort of autopilot—controlling and adjusting the exchange of messages rather than writing them from scratch. An agent is supervising the customer service flow and intervenes only if they have to.

It is also the favorite communication channel of about 46% of customers. Tools like Tidio allow you to switch between channels and provide omnichannel service. You can start a conversation through a live chat widget, continue it by exchanging emails, and finish on Facebook messenger. And you can manage everything in one dashboard. Firing up chatbots or canned messages is a matter of two clicks.

15. Determination

Determination is the ultimate personality trait for a customer service agent. You must be able to persevere and get to the bottom of a problem even when customers call you names. And you must constantly work on your customer service skills to increase customer satisfaction levels.

You need empathy to understand customers, but it can also take its toll on your mental balance. At first, the amount of work and stress can be overwhelming.

If you are determined to go the extra mile and deliver amazing experiences to customers, it will give you more motivation. After some practice, you’ll learn to get everything under control.

You can measure if you are a determined person by taking a test designed by Angela Ducksworth. Your Grit Score will help you understand if you need to work on the strength of your character and perseverance. For example, West Point cadets usually score higher than Ivy League undergraduates.

16. Responsibility

This one may sound like a cliche. Responsibility is something that the majority of job applicants declare as their strong side. For pretty much every position imaginable.

But, in customer service, it is really crucial that you handle every case from start to finish and never leave your clients in the dark.

The common tasks and customer service requirements include:

Managing a high volume of incoming messages (or calls)
Building relationships with customer
Providing accurate information and answering customer questions
Meeting customer problem resolution quotas
Documenting customer interactions
Managing customer accounts
Increasing customer retention

You wouldn’t want an irresponsible person to take care of them all, would you?

17. Patience

Customer service professionals should be patient. They must be able to use positive language even if they are dealing with a frustrated customer.

Or if they are exchanging messages with people who take their time to type their messages in.

Incidentally, you can take a peek at customers’ messages even before they send them!

You can find more about premium features offered by one of the top customer service platforms here.

How to list customer service skills on a resume

OK, we have the complete list of excellent customer service skills. But you are probably asking yourself—which skills should I put on my resume for customer service? Surely I can’t put “nice moves and good body language” right next to my Microsoft Excel proficiency!

Skills for customer service resume:

Active listening skills
Adaptability
Attentiveness
Customer orientation
Cross-selling and up-selling techniques
Familiarity with de-escalation strategies
Great command of the language
Good communication skills
Interpersonal skills
Positive attitude
Proactive approach
Problem-solving skills
Self-control
High sense of responsibility
Team player

Here is an example of a resume that highlights customer service skills and qualifications:

Customer service skills resume

Email: [email protected]
Phone: 202 555 019
New York, NY

A customer service representative with 7+ years of experience and good customer service skills. Nice presentation, customer-centric approach, and familiarity with conflict resolution techniques. Ready for new challenges and increasing customer retention of your business.

, CurbServic
New York, NY
January 2016–June 2021

▫️ Answered 50+ calls per day
▫️ Managed social media conversations
▫️ Helped build customer relationships
▫️ Onboarded new customer service team members

, Call Signal
Brookhaven, NY
August 2013–January 2016

▫️ Handled the live chat and email communication with premium customers
▫️ Helped to organize the processes within the support team
▫️ Designed a customer support chatbot to reduce the workload by 40%
▫️ Collected feedback through customer satisfaction surveys

Bachelor of Arts in English
The Borough of Manhattan Community College
Graduation: 2013

✔️ Active listening
✔️ Positive language
✔️ Up-selling
✔️ Chatbot automation
✔️ 60+ WPM typing speed
✔️ Google Docs Editors
✔️ Salesforce
✔️ Tidio
✔️ Jira

Check out the top customer service interview questions and answers to better prepare yourself and boost your chances of getting the job.

You can become an awesome agent even without much job experience. Typical resume skills for customer service include emotional intelligence, empathy, and clear communication. The way you approach other people is more important than working for X years at a specific company.

If you need more tips on deciding which skills you should put on your customer service resume, here is a useful guide:

What Skills to Put on a Resume

Building a customer support team is extremely difficult. If you meet several of the requirements mentioned in this article, you are already among the top. And you can improve the remaining customer service skills through practice.

Customer service representative skills that you should focus on:

Voice tone/cohesive writing

If you are looking for a job in customer service, make sure to mention at least some of them on your resume.

Still, you can always enhance the effectiveness of your customer service efforts by using the right tools. Want to try an app that turns mediocre customer service skills into great customer experiences? See what happens if you have great customer service skills already.

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Kazimierz was one of the original authors of Tidio Blog. His primary objective was to deliver high-quality content that was actionable and fun to read. His interests revolved around AI technology and chatbot development.

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Key Customer Service Skills to Feature on Your Resume

Learn about valuable service skills you can incorporate into your resume and where to feature them.

[Featured image] A person with long, curly hair tied back in a ponytail shakes the hand of another person wearing a red sweater.

Customer service roles require specific job skills —or a mix of workplace skills (sometimes called “ soft skills ”) and technical skills . Whereas technical skills pertain to role-specific knowledge, like how to use a certain software program, workplace skills pertain to how you approach your work.

When you’re writing a resume to apply for jobs in customer service, like customer service representative , it can help to feature certain skills associated with this type of work. In this article, we’ll go over the major customer service skills you can integrate into your resume and where you can do that.

Learn more: Hard Skills vs. Soft Skills: What’s the Difference?

10 important customer service skills for your resume

It’s important to tailor your resume for each role you apply to. That’s because many companies use applicant tracking systems (ATS) to automatically parse submissions and narrow down candidates. Getting past an ATS often means reviewing job descriptions, identifying the keywords used to describe the ideal candidate, and finding ways to weave that language into your resume.

In addition to your work experience and qualifications, the following skills tend to be a fundamental part of customer service work, and generally worth highlighting on your resume.

Communication

Active listening

Problem-solving

Time management

Stress management

Product knowledge

Customer relationship management (CRM)

Let's take a closer look at each.

Learn more: How to Feature and Format Key Skills on Your Resume

1. Communication

Effective communication is essential to resolving a customer's questions or issues while representing the company in a good light. It’s important that you speak and write clearly, providing useful and helpful responses. With good communication skills, you can confidently build a rapport and a feeling of trust.

Learn more: 22 Ways to Improve Your Communication Skills in the Workplace

2. Active listening

Your listening skills can complement your communication skills. Active listening goes beyond listening to respond; it's listening to fully understand. When you’re working with customers, it’s important to hear what they have to say, ask questions to better understand the matter, and respond with empathy.

Empathy is an interpersonal skill often found in successful customer service representatives. Showing a customer that you understand their situation and connect with their feelings are elements of strong customer service. Being empathetic often means thinking about your customer’s situation from their point of view and building a foundation of patience, kindness, and respect as you set about working with them.

People want to know they are speaking with someone who genuinely cares about their needs, so being personable—connecting with your customers, in other words—is a great skill to feature on your resume. If customers feel they can trust you to help them, it can lead to more effective customer service experiences.

5. Problem-solving

Customers often reach out to customer service representatives when they have a problem. Being able to think critically about customer complaints and identify creative solutions can go a long way. Problem-solving often involves listening to what a customer needs, determining the source of the issue, and resolving it by turning to your company’s products or services.

6. Dedication

Maintaining high standards, meeting deadlines, and maintaining a professional demeanor are all essential when you work with customers. Dedication and diligence refer your mindset as you approach your work, aiming to consistently provide a positive customer experience and maintain (or exceed) the level of quality expected.

7. Time management

Not every customer service interaction will last the same amount of time. But as call logs mount or long lines develop in a store, it’s important to manage your customers’ time—and your time—efficiently. It can be easy to lose track of time when you're building rapport, so it’s vital to manage your time and know when to move on, while still being professional and respectful.

8. Stress management

Customer service jobs can be stressful due, in part, to frustrated or angry customers who may direct their emotions toward you. It's important that customer service representatives are able to separate a customer's emotions from their own. Strong stress management skills enable customer service representatives to balance their emotions and approach customer issues with a positive attitude.

9. Product knowledge

Understanding your company’s products and services is a vital part of any customer service role. Spending time continually familiarizing yourself with your company’s offerings and having up-to-date product knowledge can lead to smoother customer interactions and higher quality customer service experiences.

10. Customer relationship management (CRM)

A customer service representative must be able to use customer relationship management (CRM) databases to document customer interactions and find information quickly. Customer service roles often lean heavily on workplace skills, but CRM experience is technical knowledge that many hiring managers look for.

How to highlight customer service skills on your resume

There are many opportunities to highlight your skills when writing a resume . Here are some places to consider:

Resume summary: A resume summary is a brief explanation about who you are professionally. You can use the description to insert a few phrases, such as “Empathetic customer service professional.”

Experience: When you craft a chronological resume , you’ll list out your experience by starting with your most recent role and moving backward. Whether you write a brief paragraph summary or use bullet points to list out your responsibilities, this is a great place to show how your skills added value to your work.

Skills section: A dedicated skills section usually falls near the end of your resume and is a chance to list or further detail the specific workplace and technical skills you have to offer.

Certifications: If you’ve completed any role-specific education or skills training then you should include that information in a certification section on your resume .

Measuring customer service skills on your resume

More than simply stating the skills you have, it’s important to find ways to express the impact you’ve had as a result of those skills. Adding measurable impact to your examples, such as your average response speed, rate of escalation in complaints, conversion rates, or ratio of resolved versus unresolved issues, can strengthen your resume and your candidacy for customer service roles.

Examples of expressing your impact include:

Decreased average response speed to customer queries from three hours to two hours

Increased conversion rate by 1.2% in the first quarter

Decreased complaint escalation to 18 per month

Improved customer satisfaction rate by at least 9% each quarter

Explore further

Build essential skills to excel in a customer service role with a Professional Certificate from CVS on Coursera. Whether you're looking for a career in retail or remote customer service, learn at your own pace from industry experts while earning a credential for your resume.

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Editorial Team

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This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

7 Customer Service Lead Resume Examples for 2024

When crafting resumes for lead roles in customer service, precision and focus are key. This article provides strong examples and advice on structuring your resume. Learn to highlight your skills, leadership experience, and accomplishments. Understand what hiring managers look for and how to make your resume stand out in the field.

27 Aug 2024 - 5 new sections, including 'Where to place education', added
27 Aug 2024 - 5 new resume templates, including Aspiring Customer Service Lead, added
25 Aug 2024 - Article published

Next update scheduled for 04 Sep 2024

Here's what we see in the best customer service lead resumes.

Show Impact With Numbers : Use metrics to show your impact. Common ones are: customer satisfaction score (CSAT) , average handle time (AHT) , first call resolution (FCR) , and monthly support tickets reduced .

List Relevant Skills : Include skills on your resume that you have and are in the job description. Some popular ones are CRM tools , data analysis , conflict resolution techniques , team management software , and customer feedback systems . Choose the ones you have and are in the JD.

Highlight Industry Compliance Experience : Many resumes show experience with compliance standards and industry regulations . This is important for customer service leads, especially in highly regulated industries.

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Customer Service Lead Resume Sample

Find out how good your resume is.

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Want to know if your resume stands out for customer service lead roles? Our resume scoring tool gives you a clear picture of where you shine and where you can improve. It evaluates your resume based on what hiring managers in the customer service industry look for.

Upload your resume now for an unbiased assessment. You'll get a score and specific tips to make your application stronger. This feedback can help you land more interviews and move forward in your customer service career.

Where to place education

If you have recently completed any significant continuing education, such as a master's degree or an MBA, you should place your education section first on your resume. This will help explain any gaps in your employment history to potential employers.

If you are an entry-level candidate who has just graduated or is still studying, also list your education first. For candidates with more experience in the field, place your education section after your work experience.

Highlight leadership skills

To stand out as a customer service lead, showcase your leadership abilities and experience managing teams. Include specific examples of how you have improved team performance or customer satisfaction ratings.

Also, highlight any experience you have with training or onboarding new staff. This shows your capability in guiding new hires, which is crucial for a leadership role in customer service.

Customer Success Lead Resume Sample

Ideal resume length.

As a hiring manager, you should know a resume for a customer service lead should be concise yet informative. If you have less than 10 years of customer service or leadership experience, aim for one page. This will require you to include only the vital information, such as recent roles where you managed teams and provided excellent service. Highlight skills and experiences directly related to leading a customer service team, such as conflict resolution and staff training.

For those with more significant experience, a two-page resume is allowed. Use the extra space to elaborate on your leadership roles, complex customer service scenarios you've handled, and improvements or changes implemented that positively impacted customer satisfaction. Remember, readability is crucial, so ensure the font size and margins allow for easy scanning. Trust in the strength of well-selected, relevant information over quantity to display your qualifications.

Senior Customer Service Lead Resume Sample

Showcase conflict resolution.

In customer service, your ability to resolve conflicts effectively is key. Include specific instances where you have successfully handled difficult customer situations and the positive outcomes that followed.

If you have implemented any systems or processes that have improved customer complaint resolution times, be sure to mention these achievements. This will demonstrate your capacity to contribute to operational improvements.

Customer Service Lead specializing in Technical Support Resume Sample

Aspiring customer service lead resume sample.

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Top 18 Customer Service Resume Objective Examples

Updated July 20, 2023 14 min read

A resume objective is a short statement of purpose at the top of your resume that outlines your career goals and aspirations. It should be tailored to the specific customer service position you are applying for and should demonstrate why you are the best fit for the job. When writing a resume objective, focus on what you can bring to the organization and how your skills and experience make you a valuable asset. For example, if applying for a customer service role, you may write: “To utilize my five years of customer service experience to deliver exceptional support and foster long-term relationships with customers.” Additionally, mention any relevant certifications or qualifications such as “Certified Customer Service Professional (CCSP)” or “Proficient in Microsoft Office Suite.” With these tips in mind, you will be able to create an effective resume objective that makes you stand out from other applicants.

or download as PDF

Top 18 Customer Service Resume Objective Samples

To obtain a customer service position in a challenging and professional environment that will allow me to utilize my skills and experience.
To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.
To leverage my strong interpersonal and organizational abilities in a customer service role.
Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
To obtain a customer service position that will enable me to use my exceptional communication and problem-solving skills.
To secure a customer service role that allows me to interact with customers, build relationships, and provide superior quality of service.
Seeking an entry-level customer service role where I can apply my knowledge of customer relations and problem-solving techniques.
Aiming for a challenging customer service position where I can demonstrate my excellent interpersonal skills and ability to resolve complex issues quickly.
To acquire a customer service job which offers the opportunity to learn new technologies while utilizing existing ones.
Desiring an entry-level position in the field of customer service, where I can utilize my communication, organizational, and problem-solving skills.
Looking for an opportunity as a Customer Service Representative that would enable me to use my knowledge of sales strategies, product information, and client relations management.
Motivated individual seeking a Customer Service Representative role that allows me to utilize my strong communication and interpersonal skills while providing exceptional support services.
Eager to join an organization as a Customer Service Representative where I can utilize my excellent communication, organizational, and problem-solving skills for the benefit of the company’s clients.
Aiming for an entry-level Customer Service Representative role that allows me to make use of my extensive knowledge about sales strategies, product information, client relations management, etc., for the betterment of the company’s clients’ satisfaction levels.
Looking for an opportunity as a Customer Service Representative wherein I can make use of my strong interpersonal abilities along with prior experience in handling customers’ queries efficiently.
Searching for an entry level position as a Customer Service Representative wherein I could apply my knowledge about sales strategies, product information, client relations management etc., while providing superior quality services at all times.
Pursuing an opportunity as a Customer Service Representative wherein I could effectively employ my exceptional communication abilities along with prior experience in resolving complex issues quickly without any hassle or delay.
Applying for the post of Customer Service Representative with the aim of using exceptional organizational capabilities combined with prior experience in providing prompt solutions related to customers' queries or complaints efficiently

How to Write a Customer Service Resume Objective

A resume objective is an important part of any customer service professional’s resume. It should provide employers with a brief overview of the candidate’s qualifications and goals, highlighting why the applicant is a good fit for the job. Writing an effective customer service resume objective requires careful thought and planning.

When crafting a customer service resume objective, it is important to include relevant keywords that will help your application stand out from other applicants. Include words like “customer service,” “client relations,” “communication skills,” and “problem-solving” to demonstrate your knowledge in the field. You should also include any other skills or qualifications that make you well-suited for the position.

In addition to including pertinent keywords, your customer service resume objective should be concise and to the point. Employers are likely to have dozens of resumes to review and don’t want to spend time reading long-winded objectives. Keep it short and sweet – two or three sentences at most – and use clear language that gets straight to the point.

Your customer service resume objective should also emphasize your career goals and explain how you hope to contribute to the company if hired. For example, focus on how you plan to exceed customers’ expectations by providing them with outstanding service or how you intend to develop innovative solutions for difficult problems. This section should be tailored according to each individual job posting so that employers can quickly identify how your skills match their needs.

Finally, make sure your customer service resume objective includes action verbs such as “manage,” “coordinate,” or “develop" so that employers can easily see what kind of work you are capable of doing in the role. By taking these steps into consideration when writing a customer service resume objective, you can create an impressive statement that will help get your foot in the door!

Related : What does a Customer Service do?

Key Skills to Highlight in Your Customer Service Resume Objective

In the competitive field of customer service, it is crucial to showcase your unique skills and abilities that set you apart from other candidates. Your resume objective is the perfect place to highlight these key skills, as it provides potential employers with a snapshot of your capabilities right at the beginning of your resume. This section will guide you through identifying and articulating the most valuable customer service skills to include in your resume objective, enhancing your chances of capturing the attention of hiring managers.

1. Active Listening

Active listening is a crucial skill for a customer service role because it involves fully concentrating, understanding, responding and then remembering what is being said by the customer. This skill ensures that customers feel heard and understood, which in turn leads to better problem-solving and higher customer satisfaction. Including this skill in a resume objective demonstrates to potential employers that you are capable of providing excellent customer service by effectively addressing customers' needs and concerns.

Empathy is a crucial skill for a customer service role because it allows the employee to understand and share the feelings of the customers. This understanding can help in providing tailored solutions and making the customers feel valued and heard. It also aids in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Including empathy in a resume objective shows potential employers that you are capable of connecting with customers on a personal level, which can greatly enhance their experience with the company.

3. Adaptability

Adaptability is a crucial skill for a customer service role as it involves dealing with diverse customers, each with unique needs and issues. The ability to adapt quickly to various situations, adjust strategies, and find solutions can significantly improve customer satisfaction. Including this skill in a resume objective shows potential employers that the candidate is flexible and capable of handling unexpected challenges effectively.

4. Problem-solving

Problem-solving is a crucial skill for a customer service role because it enables the individual to effectively handle and resolve customer issues or complaints. It involves the ability to assess a situation, identify potential solutions, and implement the most effective one. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing difficult situations and ensuring positive outcomes.

5. Zendesk proficiency

Having proficiency in Zendesk demonstrates the ability to effectively manage customer interactions and inquiries. This skill is essential for a customer service role as it showcases the candidate's ability to utilize this popular customer service software to track, prioritize, and solve customer support tickets. It also implies that the candidate has experience in providing timely and efficient solutions to customers, which directly contributes to customer satisfaction and loyalty. Furthermore, it can save training time and resources for the company if they are already using this platform.

6. Salesforce knowledge

Salesforce knowledge is needed for a resume objective in customer service because it demonstrates the candidate's ability to manage customer relationships and interactions effectively. Salesforce is a widely used customer relationship management (CRM) tool that helps businesses track and analyze their communication with prospects, customers, and partners. A candidate with this skill can efficiently handle customer inquiries, complaints, and other interactions, ensuring high levels of customer satisfaction. Additionally, Salesforce provides various features to automate service processes, streamline workflows, and find key articles, topics, and experts to support the customer service team. Therefore, having this skill can significantly enhance a candidate's productivity and effectiveness in a customer service role.

7. Multitasking

A customer service role often involves managing multiple tasks at once, such as handling customer inquiries, processing transactions, and resolving complaints. Multitasking is a crucial skill for this job as it allows the employee to efficiently handle various duties simultaneously without compromising the quality of service. This leads to increased productivity and customer satisfaction. Including this skill in a resume objective shows potential employers that you can effectively manage your time and responsibilities, which is essential in fast-paced work environments.

8. Time management

Time management is crucial for a customer service role as it involves handling multiple tasks simultaneously such as responding to customer inquiries, resolving complaints, and processing orders. Efficient time management ensures that all tasks are completed in a timely manner, leading to increased customer satisfaction. Including this skill in a resume objective demonstrates the ability to prioritize and manage workload effectively, which is highly valued by employers.

9. Interpersonal skills

Interpersonal skills are needed for a customer service resume objective because they demonstrate the ability to effectively communicate, collaborate, and build relationships with customers. These skills are crucial in resolving customer issues, understanding their needs and ensuring their satisfaction which is the core responsibility in a customer service role. A strong set of interpersonal skills can also indicate a candidate's capacity to work well within a team and contribute to a positive working environment.

10. LiveChat expertise

Having LiveChat expertise is crucial for a customer service role as it demonstrates the ability to efficiently handle customer inquiries in real time. This skill is essential in today's digital age where customers expect immediate responses. It also shows proficiency in using modern communication tools, multitasking and problem-solving abilities. Including this skill in a resume objective can make a candidate more appealing to employers looking for efficient and tech-savvy customer service representatives.

Top 10 Customer Service Skills to Add to Your Resume Objective

In conclusion, the objective section of your customer service resume is a crucial area where you can showcase your key skills and abilities. It's an opportunity to make a strong impression right at the beginning of your resume. By highlighting relevant skills, you demonstrate to potential employers that you are well-equipped for the role and can handle the responsibilities it entails. Remember, this section should be concise, compelling, and tailored specifically to the job you're applying for. The right blend of skills in your objective can significantly enhance your chances of landing a customer service position.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Resume Objective

A customer service resume objective is an important part of a resume as it provides employers with a concise and clear summary of the qualifications and experiences that make you an excellent candidate for a customer service position. However, many job seekers make mistakes when crafting their objectives, which can lead to their resumes being overlooked by potential employers. In this essay, we will discuss some of the common mistakes made when writing a customer service resume objective so that you can avoid them in your own resume.

The first mistake many job seekers make when writing their customer service resume objective is using generic language. Generic phrases such as “seeking a challenging role” or “looking for an opportunity to grow professionally” are too broad and do not provide any insight into why you would be a good fit for the job. Instead, focus on specific skills or experiences that make you qualified for the position, such as your experience working with customers in challenging situations or your ability to resolve conflicts quickly and efficiently. This will help employers understand why they should consider you as a candidate.

Another common mistake made when writing a customer service resume objective is failing to align it with the job description. Make sure that your objective reflects the type of role that you are applying for, including any specific skills or qualifications listed in the job description. For example, if the employer is looking for someone with strong communication skills, then include this in your resume objective so they know right away that you have what they need. Additionally, avoid mentioning irrelevant information such as hobbies or interests; instead focus on how your qualifications can benefit the company and ensure its success.

Finally, many job seekers mistakenly include too much information in their customer service resume objective statement. Keep it concise by focusing on only two to three key points about yourself that demonstrate why you are well suited for the position at hand. Anything longer than this may be difficult for employers to read through quickly and could result in them overlooking your application altogether.

By avoiding these common mistakes when writing a customer service resume objective statement, you can ensure that employers understand why you would be an excellent fit for their organization and increase your chances of getting hired!

Related : Customer Service Resume Examples

Customer Service Resume Objective Example

A right resume objective for a customer service position should focus on emphasizing the applicant's ability to provide excellent customer service, while a wrong resume objective should focus on what the applicant hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

30 Customer Service Resume Examples for 2024

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4 Tips to Improve Your Customer Service Resume Today

Tip 1: Confidently choose your customer service skills

Let’s say you run across a customer service job description requesting bilingual support like this:

Now, it’s time to tailor your skills section to the job description, which could look like this:

The following skills would be great additions to other customer service positions:

Tip 2: Format your resume for the ATS and recruiters

Further suggestions for keeping your resume easy to read:

Objective or summary for your customer service resume?

Tip 3: Leverage metrics on your customer service resume

Some customer service metrics to add to your resume include:

Tip 4: Customize your customer service resume for the job

Check the following list for advice on how to customize sections of your resume:

Customer service resume

Customer service rep resume

Customer service manager resume

Entry-level customer service resume

Retail customer service resume

Customer success manager resume

Bilingual customer support resume

Customer service consultant resume

The keys to your customer service resume

Customer service resume templates

Different types of customer service resume examples

The most in-demand customer service skills

Customer service specialist resume

Why this example works

Customer service representative resume

Customer service associate resume

Customer service supervisor resume

Customer service manager resume

Customer success manager resume

Retail customer service resume

Professional customer service resume

Remote customer service resume

Customer support resume

Start your resume with a strong summary or objective

2. Target your resume to each job description

3. Showcase your customer service skills

1. What can I put on a customer service resume if I have no experience?

2. What’s the best resume format for customer service jobs?

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