opening statement for resume customer service

30 Examples of Customer Service Resume Objective

By Status.net Editorial Team on March 6, 2024 — 9 minutes to read

Crafting a strong customer service resume objective is a vital step in landing your desired role. An effective objective succinctly highlights your relevant skills and passion for helping others, setting the tone for the rest of your resume. When you’re writing your resume objective, you want to focus on what you can bring to the employer, showing that you understand the importance of customer satisfaction and possess the necessary skills to excel in a service-oriented position.

Understanding Resume Objectives

When you’re crafting your resume, your objective statement is your opening pitch. It’s the first thing employers read, so you need to make it count. Think of it as a quick snapshot of who you are as a professional and what you offer to the company.

Your objective should be specific to the role you’re applying for. For example, if you’re aiming for a customer service position, an objective like, “Seeking a challenging customer service role where I can utilize my problem-solving skills and commitment to excellent customer experience” directly relates to the job.

Remember, your resume objective is different from a summary. It focuses on your goals for employment, rather than detailing your past work history. While your objective can mention a key strength or skill, ensure it aligns with the job description.

Here are some elements you might include in a customer service resume objective:

• Specific Position : You’re applying for a customer service position, so state it.
• Skills : Highlight customer-oriented skills like communication, problem-solving, or conflict resolution.
• Experience : Mention relevant experience only if it strengthens your objective.
• Career Goals: Include how the position fits your career plans without overshadowing the company’s needs.

Examples of Effective Resume Objectives

When crafting your resume objective, you’re setting the stage for your professional narrative. It’s important to tailor this short statement to reflect your skills and goals, grabbing the employer’s attention right from the start.

Entry-Level Objectives

If you’re starting your career, your resume objective should highlight your enthusiasm and dedication to learning and contributing to the company. For example:

• “Eager to bring fresh and innovative ideas to a dynamic team at [Company Name] as a Junior Developer, leveraging recent training in full-stack development and a commitment to building user-friendly applications.”
• “Aspiring Customer Service Specialist with a strong academic background in Communication Studies, aiming to leverage my problem-solving skills and passion for helping others to enhance client relationships at [Company Name].”

Experienced Professional Objectives

As an experienced professional, your resume objective can reflect your expertise and how you can add value to the employer’s organization with your seasoned skills. Consider these examples:

• “Seasoned Marketing Manager interested in bringing over 10 years of experience in campaign development and team leadership to [Company Name], driving impactful brand strategies and boosting market presence.”
• “Dedicated Nurse Practitioner with a decade of experience in patient care, committed to offering compassionate and evidence-based treatment to patients at [Healthcare Center or Hospital], with a focus on preventive care and patient education.”

Your resume objective is your chance to make a great first impression. You’ll want to be precise, align with what the employer is looking for, and showcase the best of your abilities and experience right at the top of your resume.

Tailoring to the Job Description

To engage the hiring manager quickly, you can mirror language from the job description in your resume objective. This shows you’ve read and understood the job posting, and your skills match their needs.

• Experienced customer service representative seeking to leverage strong communication skills and a track record of maintaining customer satisfaction from the job description in a fast-paced retail environment.
• Looking for a customer service role where I can apply my experience handling complex queries detailed in the job description to improve customer engagement for the company.
• Eager to bring my detailed-oriented nature and exemplary problem-solving abilities mentioned in the job listing to a dynamic customer service team.
• To join a tech-savvy support team, as described in the job posting, where I can contribute my extensive knowledge of software products to enhance user experience.
• Aiming to utilize my proven patience and communication skills, as required by the role, to provide exceptional service at [Company Name].
• Intent on using my multilingual skills and hospitality background from the job description to enhance customer satisfaction at [Company Name].
• Pursuing a customer service position with [Company Name] where my commitment to addressing customer needs as described can drive loyalty and growth.
• Seeking to apply my strong organization skills and attention to detail, as the job demands, within a customer support role at a fast-growing tech company.
• Dedicated to bringing my conflict resolution abilities and positive attitude, which are highlighted in the job advertisement, to a rewarding customer service position.
• Motivated to join [Company Name] where my track record of increasing customer retention, as laid out in the job needs, can be put to excellent use.

Highlighting Your Skills

In customer service, certain skills make you stand out. Here’s a list of phrases you can use, each featuring a different key skill:

• Bringing to the table exceptional interpersonal skills and a commitment to customer satisfaction.
• Offering adept problem-solving abilities to handle even the most challenging customer inquiries.
• Proven expertise in using CRM software to streamline customer interactions and maintain organized records.
• Seasoned in providing support via phone, email, and live chat, ensuring comprehensive assistance across all channels.
• Adept at multitasking in fast-paced environments to meet and exceed customer service goals.
• Keen ability to quickly adapt to new products and technologies to provide informed customer support.
• Strong work ethic and a team player attitude to positively contribute to a cohesive customer service unit.
• Capable of fostering positive customer relations, building loyalty, and increasing customer engagement.
• Committed to maintaining customer confidentiality and ensuring secure handling of sensitive information.
• Proficient in conflict resolution, ready to diffuse tense situations and promote a calm service environment.

Showcasing Experience

Your experience can be a testament to your abilities.

• Bringing three years of high-volume call center experience to the customer service role at [Company Name].
• Offering extensive experience in face-to-face customer service within the retail sector, aiming to bring that expertise to [Company Name].
• Ready to apply five years of experience in the hospitality industry to improve customer satisfaction rates at [Company Name].
• Transitioning seven years of freelance customer support experience to a dedicated full-time role with your team.
• Applying a decade of management experience in customer service departments to lead and inspire your team.
• Ready to transfer a diverse background of customer support in tech, retail, and telecommunications to your company.
• Leveraging my track record of improving first contact resolution rates in previous customer service roles.
• Looking to utilize four years of experience in a supervisory customer service position to foster team excellence at [Company Name].
• With a history of successfully managing customer service for a startup, I’m ready to bring that growth mindset to your company.
• Aim to enhance customer service strategies with over eight years’ experience leading successful teams.

Common Mistakes to Avoid

When crafting your customer service resume objective, you might be tempted to emphasize your desire to get a job, but you should instead focus on how you can meet the needs of the employer. For example, avoid statements like “ I want to improve my skills at a reputable company ” and instead try “ Dedicated customer service professional aiming to contribute to (…) Company’s customer satisfaction goals with proven communication skills. ”

• Steer clear of vague phrases. For instance, rather than saying “ I am a hard worker, ” use specific examples to demonstrate your work ethic, like “ Consistently met customer service satisfaction scores above 95%. “
• Keep your objective statement short and avoid lengthy paragraphs. A good rule of thumb is to keep it under two to three sentences. Your goal is to quickly show your potential value to the hiring manager, not to provide your entire work history.
• Resist the temptation to use overly technical jargon or acronyms unless you are certain they are common in your field. If you’re applying for a role in a specific industry where certain terms are well-known, it’s fine to use them, but in general, plain language is more accessible.
• Proofread your resume objective to avoid typos and grammatical errors, which can make you seem careless. Also, failure to customize your objective for each role could convey a lack of genuine interest in the position. Tailoring your statement to the job and company shows that you’ve done your research and understand what they’re looking for.

Tips for Polishing Your Objective

• Try to tailor your objective for each job application. Highlight particular strengths that match the job description. If the job emphasizes teamwork, mention your collaborative skills.
• Use action words to convey energy and enthusiasm. Words like “achieve,” “deliver,” and “enhance” can be powerful starters. Related: Writing a Summary of Qualifications: Examples & Action Words
• Keep your customer at the forefront. After all, your role is about service. Phrase your objective to reflect that your priority is their satisfaction. You might say, “Aiming to deliver exceptional customer service and support by efficiently addressing customer needs and feedback.”
• Show off your industry knowledge with specific terms. Mention if you’re familiar with any CRM software, chat platforms, or other customer service tools.

Your resume objective should be tailored to reflect your unique strengths and the specific job you are applying for. It’s important to use keywords from the job description and to be clear about what you aim to achieve in the position.

Frequently Asked Questions

What can i put as an objective on my resume if i’m new to customer service.

For your first foray into customer service, focus on your eagerness to learn and contribute. For example, you might write “Enthusiastic and personable individual seeking a Customer Service Representative position to leverage my strong communication skills and commitment to providing excellent customer support.”

How should I craft a resume objective for a customer service position with no prior experience?

Highlight your transferable skills, such as problem-solving and active listening, which are vital in customer service. Example: “Seeking a role as a Customer Support Specialist where I can apply my adeptness at resolving conflicts and my ability to work well under pressure.”

What are some good objectives to include on a resume for a customer service role at a call center?

When applying for a call center role, showcase your ability to handle high call volumes gracefully. An example objective could be “To obtain a position as a Call Center Representative where I can employ my proficiency in customer care and my excellent verbal communication skills.”

How do I write a compelling customer service resume summary for a retail position?

Your summary should reflect your understanding of retail service excellence. An example might be “Customer Service enthusiast with a passion for fostering long-lasting client relationships and a proven track record in a fast-paced retail environment looking to bring dedication and an outstanding work ethic to XYZ Retail.”

Can you provide examples of effective resume objectives for fresh graduates applying for customer service jobs?

Fresh graduates should highlight their academic achievements and relevant skills. Example “Recent graduate with a Bachelor’s in Communication eager to contribute to (…) Company’s customer service team with strong interpersonal skills and a commitment to improving customer satisfaction.”

What should I include in a customer service resume objective if I have extensive experience?

For those with significant experience, it’s important to bring attention to your track record and leadership qualities. An objective like “Seasoned customer service professional with over 10 years of experience in resolving complex customer inquiries seeking a managerial role to drive customer loyalty and team efficiency at ABC Corp.” would be appropriate.

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Customer service resume objectives: writing to impress

Objective vs. summary — are they the same?

Why an outstanding customer service resume objective is important, the essential ingredients, 6 steps to writing the objective , well-written objectives, poorly-written objectives.

Express to impress. That’s the challenge and the opportunity you face when writing a persuasive customer service resume objective. This neatly compact statement of intent has the sweeping task of bringing your professional talents and aspirations into sharp focus through the employer’s lens. It must be captivating enough to motivate further reading.

Here, we’ll look at some strategies for writing an impressive customer service resume objective, discussing:

• The purpose of a resume objective
• Why a powerful customer service resume objective is crucial
• Essential ingredients of a winning customer service resume objective
• Good and bad examples of customer service resume objectives

What is a resume objective? 

A resume objective is a concise statement — usually two or three phrases — describing the purpose of your job application. Placed at the top of your resume to be viewed first, it highlights the type of position you are seeking in relation to your career goals, along with the relevant skills and qualifications you bring to the role. It’s designed to help the hiring manager immediately understand your intentions and focus as a job candidate. 

When you’re seeking new, exciting opportunities, powerful resume objectives can open doors. In this guide, we take a look at how you can perfect the writing process. We also have a selection of resume objective examples, too!

Most resumes contain a top section commonly known as the summary, or sometimes profile or personal statement. It provides a synopsis of the job applicant’s professional background — skills, work experience, expertise, and accomplishments.  The resume objective, on the other hand, takes into account your career goals and intentions for filling the target position. While it may comprise part of the resume summary in terms of background information, the objective has a different focus and is often unnecessary. It’s useful primarily for entry-level job candidates or those transitioning to a different occupation or career path.

An attention-grabbing resume objective is pivotal to your job search in any sphere of customer service. During the few seconds that recruiters typically spend looking at a resume, it must inspire confidence in your proven abilities and potential to contribute in a new customer service role. Failing to pique the reader’s interest upfront with an intriguing objective means the rest of your resume likely won’t get a passing glance.  

How to write an impressive customer service resume objective

Next, we’ll look at the writing process for a customer service resume objective that hits the mark. 

• Conciseness. Keep it brief and to the point — just two or three statements capturing your goals and qualifications.
• Clarity. Clearly specify the customer service role and employer you are targeting. Be precise, avoiding vague or generic terms.
• Tailoring. Customize your customer service objective for each job application, matching the posted job description and hiring organization’s needs.
• Skills. Highlight the customer service skills most important for the target job, such as communication, problem-solving, empathy, and conflict resolution.
• Qualifications. Showcase relevant qualifications and accomplishments that demonstrate your ability to provide exceptional customer service.
• Value proposition. Articulate the value you can bring to the role, noting the benefits to customers and the employer.
• Enthusiasm. Convey your passion for delivering excellent customer service and your willingness to go above and beyond to surpass expectations.

These are the steps to follow in crafting a customer service objective that utilizes those ingredients.

• Understand the job requirements. Scrutinize the job description to determine the specific hiring expectations. Note keywords or phrases that appear more than once.
• Identify your best-matching abilities. Assess your most relevant skills, experience, and qualifications.
• Start writing. The genesis of your objective statement is the target customer service role. For example, " Seeking a Technical Support Rep position " or " Looking to move into a Team Supervisor role ."
• Highlight your key skills. Single out two or three of your most relevant customer service skills, carefully aligned with the job description. Incorporate keywords verbatim where possible.
• Cite your qualifications. Mention relevant education and certifications, plus achievements in previous customer service roles, quantified with metrics if available.
• Demonstrate value to the employer. Explain how your abilities will benefit customers as part of the hiring organization’s success story. Make a connection between improved customer satisfaction and revenue growth, for example, ideally with measurable targets.

Contrasting examples of resume objectives: good vs bad 

Finally, let’s consider the differences between impressive and inadequate examples of customer service resume objectives.

These examples of well-crafted objectives for a customer service resume check all the right boxes for clarity and content.

• Dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve a 95%+ customer satisfaction rating.
• Highly organized and detail-oriented Call Center Specialist with a proven ability to handle high volumes of inbound calls while maintaining an average call resolution time of under 3 minutes. Seeking to contribute exceptional customer service skills to Belford’s dynamic call center team and achieve a 90%+ call resolution rate.
• Experienced Client Success Manager with demonstrated effectiveness building long-term client relationships and boosting revenue. Seeking to apply robust account management skills to drive customer retention and upsell opportunities at Austin Inc., resulting in a minimum 15% annual revenue growth.
• Conscientious Technical Support Specialist with a solid background in troubleshooting complex software and hardware issues. Looking for an opportunity to leverage a 90%+ first-call resolution rate in providing exceptional technical support while maintaining a customer feedback rating of 4.8 / 5.
• Data-driven Customer Experience Manager with proven success adopting strategic initiatives to enhance the customer journey. Seeking to apply expertise in analyzing customer feedback and implementing improvements, resulting in a 20%+ increase in Zenith customer retention.
• Energetic and results-driven Retail Sales Associate with a passion for delivering exceptional customer service to boost sales. Seeking a position where in-depth product knowledge and a solution-focused mindset are integral to MoreStore’s success.
• Friendly and dedicated Guest Services Coordinator with 15+ years of experience in the hospitality sector. Looking for a role at Your Stay where interpersonal skills and attention to detail contribute to a welcoming and nurturing environment for all guests.

In contrast, these poorly written resume objectives have some obvious shortcomings in common. 

• Looking for a job in customer service where I can earn a decent salary.
• To gain experience in a call center and improve my communication skills.
• Seeking a position in a company where I can learn new things and grow professionally.
• To obtain a job as a Client Success Manager at a reputable company.
• Looking for a job in retail where I can work with people and make money.
• To secure a position in hospitality and gain experience working with customers.

Notably, these deficient resume objectives fail to specify the target customer service role. They show no understanding of the job requirements or industry knowledge. The goals noted are self-centered, addressing only the needs and wants of the applicant, with no mention of the skills and qualifications they can contribute to the team. In the same vein, there is no value proposition describing potential benefits to customers or the employer.

Key takeaways

• When your sights are set on a career-shaping customer service role, an impressive resume objective could give you a competitive edge by catching the recruiter’s attention upfront.
• A well-written customer service objective presents a win-win value proposition, aligning your goals with the employer’s specific hiring needs.
• The objective’s persuasive impact hinges on your understanding of the job requirements and how well-equipped you are to meet them.

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Top 18 Customer Service Representative Resume Objective Examples

Updated July 21, 2023 14 min read

A resume objective is a brief statement at the top of your resume that tells employers why you are the ideal candidate for the customer service representative position. It should be concise yet specific, summarizing your qualifications and professional goals in a few sentences. When writing your resume objective, focus on the skills and qualities that make you uniquely qualified for the role. For example, you might include “Experienced customer service representative with 5+ years of experience providing exceptional customer service to clients” or “Results-driven customer service representative seeking to leverage knowledge of call center operations and customer relationship management software to improve customer satisfaction.” Make sure your resume objective reflects your unique abilities and interests so employers can quickly see why you're the best fit for their team.

or download as PDF

Top 18 Customer Service Representative Resume Objective Samples

• To obtain a position as a Customer Service Representative where I can utilize my excellent customer service and communication skills.
• To secure a position as a Customer Service Representative that will allow me to apply my strong interpersonal, problem-solving and communication skills.
• Seeking an opportunity to work as a Customer Service Representative in an environment that encourages professional growth and development.
• To obtain a challenging role as a Customer Service Representative in an organization that values customer satisfaction and loyalty.
• Looking for an opportunity to work as a Customer Service Representative where I can use my experience in providing excellent customer service.
• To be part of an organization's team of Customer Service Representatives, utilizing my exceptional communication skills and customer service capabilities.
• To join an established company as a Customer Service Representative and utilize my knowledge of customer service principles, practices, procedures, and systems.
• Aspiring to be part of the team at XYZ Company as a Customer Service Representative with the goal of providing superior customer service.
• To acquire the position of a Customer Service Representative with ABC Company where I can contribute my expertise in customer relations, problem solving, and communication skills.
• Aiming for the role of a Customer Service Representative at XYZ Organization where I can apply my knowledge and experience in providing quality customer service.
• Seeking to join ABC Corporation as an experienced Customer Service Representative with the aim of delivering exceptional customer satisfaction through efficient problem resolution techniques.
• Looking for an opportunity to work as a Customer Service Representative at XYZ Company where I can apply my expertise in resolving customer issues quickly and effectively.
• Desire to become part of ABC Company's team of dedicated professionals by taking on the role of a Customer Service Representative while utilizing my strong organizational skills.
• Applying for the position of a Customer Service Representative at XYZ Corporation which will enable me to use my excellent interpersonal skills in creating positive relationships with customers.
• To gain employment with ABC Company as their next talented Customer Service Representative who is committed to delivering outstanding results through exceptional customer service practices.
• Aiming for the position of Customer Service Representative at XYZ Organization which will allow me to demonstrate my ability to provide superior customer service while meeting company goals & objectives efficiently & effectively.
• Looking forward to working with ABC Corporation’s team by taking up the role of their next experienced & knowledgeable Customer Service Representative who is able to provide top-notch services & solutions quickly & accurately.
• Searching for an opportunity to join XYZ Company’s team by taking on the role of their next skilled & reliable Customer Service Representative who is passionate about delivering high-quality services & solutions promptly & professionally

How to Write a Customer Service Representative Resume Objective

A customer service representative resume objective is an important part of a job application, as it can be the deciding factor in whether or not your resume is read by employers. Writing a strong and effective resume objective can help you stand out from the competition and increase your chances of being hired.

When writing a customer service representative resume objective, it’s important to focus on the skills, experience, and qualifications that make you an ideal candidate for the role. Begin by summarizing your professional background and highlighting any relevant experience or qualifications that may be useful to the employer. For example, if you have prior experience working in customer service, mention this in your objective along with any other skills that would make you an asset to the company. Additionally, be sure to include any certifications or training programs you have completed that are related to customer service.

It’s also important to emphasize what makes you unique as a job candidate. List specific traits such as your ability to work well under pressure or exceptional communication skills. Highlight any awards or recognition you have received for outstanding customer service performance and describe how this could benefit the employer.

Finally, make sure your objective is concise and clearly states what you are looking for in terms of a job opportunity. Be sure to include information about why you think you would be an excellent fit for the position and what kind of value you can bring to the company. Your resume objective should demonstrate enthusiasm for the role while conveying confidence in your ability to succeed in it.

By following these tips when writing a customer service representative resume objective, you can ensure that your application stands out from other candidates and increases your chances of being hired for the position!

Related : What does a Customer Service Representative do?

Key Skills to Highlight in Your Customer Service Representative Resume Objective

In the competitive job market, standing out from the crowd is essential and your resume objective plays a crucial role in catching the attention of potential employers. For a customer service representative position, it's not just about listing your past experiences; it's also about highlighting the specific skills that make you an ideal candidate for the job. This section will discuss the key skills that you should emphasize in your customer service representative resume objective to make a strong first impression and increase your chances of landing an interview.

Empathy is crucial for a Customer Service Representative as it allows them to understand and share the feelings of customers. This skill is needed in a resume objective to show potential employers that the candidate can effectively manage customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution. It also helps in building sustainable relationships of trust through open and interactive communication. Overall, empathy can lead to improved customer satisfaction and loyalty.

2. Active Listening

Active Listening is a crucial skill for a Customer Service Representative as it involves fully focusing, understanding, responding and remembering what a customer is saying. This skill is essential in providing effective customer service by accurately addressing customer concerns, solving problems, and building trust. Including this skill in a resume objective demonstrates the candidate's ability to effectively communicate with customers and meet their needs.

3. Adaptability

A Customer Service Representative often deals with a variety of customers, each with unique needs and issues. Adaptability is crucial as it enables the representative to adjust their approach to effectively handle different situations and meet the needs of diverse customers. This skill also allows them to quickly learn and apply new information or changes in procedures, which is common in customer service roles. Including adaptability in a resume objective can demonstrate to potential employers that the candidate is capable of thriving in a dynamic work environment and delivering excellent customer service consistently.

4. Problem-solving

A Customer Service Representative often encounters various challenges and issues raised by customers. Problem-solving skills are essential for this role as they enable the representative to analyze the situation, identify potential solutions, and implement the most effective resolution in a timely manner. This skill is crucial to ensure customer satisfaction, maintain positive relationships, and enhance the company's reputation. Including problem-solving skills in a resume objective demonstrates an ability to handle difficult situations and contribute positively to the company's customer service efforts.

5. Zendesk proficiency

As a Customer Service Representative, having proficiency in Zendesk is crucial as it is one of the leading software tools for customer service. This skill shows that the candidate can efficiently manage and respond to customer inquiries, keep track of customer interactions, and analyze data to improve customer service. It also demonstrates the ability to quickly learn and adapt to new technologies, which is essential in a fast-paced customer service environment. Including this skill in a resume objective will make the candidate stand out as being capable of handling high volumes of customer interactions professionally and effectively.

6. Salesforce knowledge

A Customer Service Representative often needs to handle customer queries, track interactions, and manage customer accounts. Salesforce is a widely used customer relationship management (CRM) tool that can help perform these tasks efficiently. Having knowledge of Salesforce indicates that the candidate is familiar with CRM systems and can quickly adapt to the company's tools. This skill can enhance productivity, improve customer service quality, and ultimately contribute to the company's success.

7. Multitasking

A Customer Service Representative often has to handle multiple tasks simultaneously, such as answering customer queries, processing transactions, and managing complaints. Multitasking is a crucial skill for this role because it enables the representative to efficiently navigate through these different tasks without compromising on the quality of service. This can lead to increased customer satisfaction and loyalty. Including multitasking in a resume objective demonstrates an ability to perform under pressure, manage time effectively and increase productivity.

8. Time management

A Customer Service Representative often handles multiple tasks and inquiries at once, such as responding to customer complaints, processing orders, and providing information about products or services. Therefore, effective time management skills are crucial to prioritize tasks, meet deadlines, and provide efficient service. Including this skill in a resume objective can demonstrate an applicant's ability to handle high-volume workloads without compromising the quality of service delivered.

9. Conflict resolution

A Customer Service Representative often deals with customers who may have complaints or issues with a product or service. Conflict resolution is a crucial skill for this role as it enables the representative to effectively handle and resolve customer complaints in a calm and efficient manner, ensuring customer satisfaction. This skill demonstrates the ability to maintain professionalism under pressure, make sound decisions that benefit both the company and the customer, and contribute to a positive customer experience. Including this skill in a resume objective can highlight an applicant's capability to manage challenging situations and their commitment to providing excellent customer service.

10. Interpersonal communication

Interpersonal communication is a crucial skill for a Customer Service Representative as it involves interacting directly with customers, understanding their needs and concerns, and providing appropriate solutions. This skill is needed in a resume objective to show potential employers that the candidate is capable of effectively communicating with customers, building strong relationships, resolving conflicts, and improving customer satisfaction levels. It also indicates the ability to work in a team environment and collaborate with other departments.

In conclusion, crafting a compelling customer service representative resume objective is crucial in setting the tone for the rest of your resume. Highlighting key skills in this section can significantly increase your chances of catching a potential employer's attention. Remember, it's not just about listing skills; it's about showcasing how these skills make you an ideal candidate for the role. Tailor your objective to each job application, ensuring that the skills you highlight align with what the employer is seeking. This strategic approach can help distinguish you from other candidates and potentially secure you an interview.

Related : Customer Service Representative Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Representative Resume Objective

When writing a resume for a customer service representative, it is important to include an objective that will grab the attention of potential employers. Unfortunately, there are some common mistakes that job seekers make when crafting their resume objectives. This essay will explore these mistakes and offer advice on how to avoid them.

One of the most common mistakes made when writing a customer service representative resume objective is not tailoring it to the job being applied for. A generic objective statement such as “seeking a position in customer service” does not give the employer an idea of what you can bring to the role or why you are a good fit for it. Instead, tailor your objective statement to emphasize your qualifications and experience relevant to the position you are applying for.

Another mistake often seen in customer service representative resumes is including irrelevant information in the objective statement. It is important to keep your objective statement focused and succinct; adding too much detail or going off on unrelated tangents can lead employers to overlook your application. Stick to highlighting only relevant qualifications and experience related to the job you are applying for.

Finally, many job seekers fall into the trap of using clichés or overly general language in their resume objectives. Employers want to know what makes you stand out from other applicants and why you would be a great addition to their team; avoid vague terms like “hard worker” or “team player” which do not provide any real insight into your skills or qualifications. Instead, focus on demonstrating concrete abilities such as problem-solving or communication skills that make you stand out from other applicants.

In summary, avoiding these common mistakes can help ensure that your customer service representative resume stands out from the competition and catches potential employers’ attention. Tailor your objective statement specifically towards the job being applied for, keep content relevant and concise, and demonstrate specific abilities rather than relying on tired clichés – following this advice should help land you an interview!

Related : Customer Service Representative Resume Examples

A right resume objective for a customer service representative should focus on the candidate's ability to provide outstanding customer service and satisfaction, while a wrong resume objective would emphasize the personal benefits the candidate could gain from working in the role.

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Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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• Customer Service Resume Objective

Customer Service Resume Objective Examples

Customer service resume objective examples that highlight the skills and strengths you bring to the customer service job opportunity.

Your resume objective statement or summary should clearly and quickly articulate why the employer should take your job application seriously. It is the most important paragraph in your resume so take the time to get it right.

We know that a resume objective statement that answers the question "Why should I read this resume?" is far more effective than the single sentence that outlines your career objective.

These persuasive summaries of what you can bring to the job opportunity can easily be edited for your own resume. Your customer service resume objective or summary should be relevant and targeted to each different job opportunity.

Customer Service Resume Objective Examples - Paragraph Format

Dedicated customer service professional with 5 years experience in a  fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Energetic customer service specialist eager to obtain a position that makes full use of expertise in building customer relations.  Advanced customer service experience includes successfully implementing innovative customer programs that increased the customer base by X%.

A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging environment .

Customer Service Resume Objective Examples - Bullet Format

Self-motivated and resourceful customer service representative with proven competency in:

• resolving a wide range of product and service issues speedily and satisfactorily
• exceeding customer's post-sales needs with energetic follow-up
• maintaining composure while handling challenging customer demands
• learning new processes from beginning to end

Focused customer service agent looking for a new challenge in a results-driven environment. Expertise includes:

• solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates.
• strong computer skills in a Windows-based environment and proven ability to learn unique software.
• confident and effective communicator who receives excellent customer feedback.

Customer Service Resume Objective Statement - Useful Phrases

These sample resume objective phrases articulate the skills, strengths and achievements employers are generally seeking in customer service staff.

Personalize these to build your own customer service resume objective statement that clearly addresses the needs of the position you are applying for.

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.

Recognized for proactively maintaining an in-depth knowledge of all products and promotions.

Able to work successfully as a team member and as an individual contributor.

Exceptional communication skills with the ability to remain calm and convincing in negative situations.

Solid track record of analyzing product failure for problem identification and prioritization of necessary corrective actions.

Documented increase in customer retention by delivering a fully-integrated customer service solution.

Able to efficiently navigate multiple systems while handling complex queries.

Track record of providing high quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention.

Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment.

Experience in working collaboratively with other departments to facilitate the best user experience.

A creative problem-solver who is energized by dealing with a variety of challenges in a fast-paced environment.

In-depth computer knowledge and competency in a wide range of CRM software.

Able to swiftly and accurately collect relevant data to determine solutions to customer issues.

Proven ability to grasp and apply new concepts quickly and effectively in a results-driven environment.

How to Create a Customer Service Resume and Cover Letter

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Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

What should I include in my resume summary for a Customer Service Representative position?

• Highlight your years of experience, key skills such as communication and problem-solving, and any notable achievements in customer service.

How long should my resume summary be?

• Keep it concise, ideally between 3-4 sentences that effectively capture your qualifications and strengths.

Should I tailor my resume summary for each job application?

• Yes, personalize your summary based on the job description. Tailor it to the company’s needs. Show that you are a good fit for the specific role.

What are some key skills to mention in my summary?

• Important skills include excellent communication, empathy, the ability to handle difficult situations, and problem-solving abilities.

Can I mention achievements in my resume summary?

• Absolutely, highlight any achievements that demonstrate your ability to exceed customer expectations. These can include high satisfaction ratings or successfully resolving complex issues.
• Top 10 Customer Service Resume Summary Examples
• Top 23 Customer Service Representative Resume Objective Examples
• Customer Service Supervisor Resume Summary Examples
• Healthcare Customer Service Representative Resume Sample

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7 Customer Service Resume Examples + Best Practices

Working in customer service is both challenging and rewarding. It helps you develop soft and hard skills, all while giving you a great opportunity to learn the ropes of a business and get exposure to many different departments and disciplines within the company.

Landing one of these jobs requires a specific set of skills ( here's looking at you, Mr. Neeson ), and effectively communicating to hiring teams that you possess these skills requires a well-thought-out resume. 

In this article, we share seven different customer service resume examples that cover a variety of roles.

Recommended Reading

How to Write the Perfect Customer Service Resume

7 customer service resume examples, 1. entry-level customer service representative.

Often, getting your first customer service job is the most challenging. Without previous experience, what you’re really trying to show through your resume is that you’re reliable and teachable. Think about past educational or volunteer experiences, and highlight the ones that show this. An example might be talking about a group project or something similar. 

Since you won’t need to use as much space on the work history section, you can expand more on the skills and education sections. For those with more work experience, you’ll probably want to keep these sections a little lighter. The resume as a whole should never exceed one page, especially for more entry level positions. 

Also, don’t try to pad your resume. If you have limited experience it can be tempting, but it’ll only hurt you in the long run. Be honest, be concise, and be upfront. Hiring teams will appreciate it, and it will ensure you end up finding the right fit.

2. Lead customer service representative

Once you have a good amount of experience in your chosen customer service role , you should focus your resume more on your performance and less on your potential. For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

You should also list any tools you have experience using or have expertise with. It’s also good to highlight any projects or programs you led or had a hand in leading. For example, if your team started a voice of the customer program and you were responsible for collecting customer feedback, list it. Showing increases in responsibility can communicate to hiring teams that you’re ready for more.

3. Customer success manager

Customer success managers are often responsible for a smaller subset of large customer accounts and work in much more of an advisory role than customer service agents. They may even be responsible for things like expansion revenue or churn reduction.

Because of this it’s good to highlight any high-touch relationships you had with customers or times you served as an advisor. You could also talk about any cross-departmental projects you’ve worked on, as CSMs regularly work with teams outside of customer service.

If you’ve had any sales experience, it’s good to highlight that as CSMs are often something of a hybrid of service and sales. At the very least, letting hiring teams know you’re comfortable with selling and making product recommendations is key as it tends to be a part of these roles.

A Guide to Customer Success Manager Career Paths

4. community manager.

Companies are increasingly investing in creating online communities that foster higher levels of engagement and open the possibility for peer-to-peer information sharing. People in these roles are often responsible for engaging with community members and moderating conversations and threads to make sure everything aligns with community guidelines. 

If you have previous community moderation experience, it’s great to highlight that. You could also talk about any projects you worked on where you had to seek out customers to get feedback or engage them in some way. You could even talk about online communities you’re active in as a member if you don’t have direct professional experience. 

For people with direct experience, it’s good to note what types of communities you managed previously as well as the tools you’re experienced with for community management. Including success metrics like community growth during your tenure can help your resume stand out. 

5. Technical customer service representative

Technical customer service hopefuls should highlight different tools they know how to use as well as any technical skills they possess. For example, you may have experience with a certain coding language or with using APIs.

Though technical acumen is important, it still requires you to have all the other necessary customer service skills like communication and empathy. You could consider sharing your average CSAT score or something similar. You should also highlight tools you’re experienced with. It shows technical aptitude, and if the role you’re applying to uses the same tools, it means you’ll be able to ramp up faster, which could be attractive to hiring teams.

6. Customer service manager

When applying for manager roles, it’s important to show leadership experience. Maybe you led a team, project, or initiative — all are good to highlight. You could also highlight any time you drove a process change or something similar as it also shows leadership and initiative.

List any direct experience you have managing others. It could be in both formal or informal capacities. Since people management is often part of a customer service manager role, it’s important you show you’re capable of doing it. Things like conflict resolution, scheduling, and coaching are often part of customer service manager jobs, so any experience you have in those areas is great to highlight. 

At the end of the day, a customer service manager’s success is measured by the success of their team. Being able to effectively portray that you’re capable of helping others get better (not just yourself) can help put you at the top of the list for management roles.

How To Succeed as a Customer Support Manager

7. director of customer service.

At the director level, it’s important to show you’ve had experience leading multiple teams and have done so effectively. Essentially you need to show you can manage managers, hire effectively, set an overall vision for the department, and execute on that vision. 

Showing times that you’ve worked on bigger-picture projects is important to do since director level positions are often responsible for moving the needle for the business as a whole. Showing you understand how to do things like create and manage a budget as well as develop programs that can reduce costs or improve efficiency are important. 

These resumes should really be focused on experience and results. What you’re trying to convey is that you’re an expert in your line of work, and showing past results is one of the best ways to do that. Also, if you’ve completed any advanced education, it can be good to list that as well.

Tips for Finding Your Perfect Customer Service Career Path

Landing the gig.

Landing a job comes down to much more than having a top-notch resume, but it is an important part of the process. It’s often what forms a hiring team’s first impression, so it’s worth taking the time to get it right.

If you’re looking for a little more help in the application process, check out our article on what to include in your customer service cover letter .

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After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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20 Best Opening Statement Examples for Resumes

This post provides lots of great opening statement examples for resumes, to help you in learning how to make effective one for your resume and enhance your chances of being hired.

When writing a resume of CV for any job position, the quality of your opening statement is very important to getting it read.

To get a better chance of getting invited to an interview and eventually getting the job, it is important to have the recruiter/employer read your resume or CV.

When your resume/CV is read, the recruiter/employer gets to learn about your competence and what you are bringing to succeed on the job.

The opening statement of your resume/CV can do the magic of getting the recruiter/employer to read it.

To make a great resume that gets you an interview with an employer/recruiter, it is important to learn about various resume statistics before writing your resume. According to novoresume, these resume statistics will give you helpful insight into the prevailing HR trends, guide you in making the right decision about your job hunting, and in creating an effective resume.

How to Make a Great Resume Opening Statement for any Position

The best way to write a great opening statement for your resume or CV is to first learn about the position you are seeking to know the duties and responsibilities of the job.

You should also learn of the requirements candidates need to meet to be qualified for hiring for the position.

These include the skills, education, experience, etc. that the recruiter/employer wants candidates to have to be hired and succeed on the job.

You can find the above information about the job by studying the description and requirements of the position that the recruiter/employer publishes.

You can then apply this information in making a captivating opening statement for your resume/CV.

Your opening statement should show that you have profound understanding of the job that you are seeking and will be effective in carrying out its duties and responsibilities.

Your opening statement should also show that you possess the major qualities, skills, experience, etc. needed to succeed on the job, which were also highlighted by the recruiter/employer in the job requirements that they published.

Now, let’s look at some good examples of opening statements for resumes to help you make one for your resume/CV:

• Industrious and ambitious accounting professional looking to leverage excellent communication and customer service skills in the position of an Accountant with Bot Inc. to maintain and report business transactions for multiple university-related entities, including preparation of monthly journal entries, sales taxes, and audit schedules required for annual financial statements.
• Talented graphic designer with 5 years of professional experience in graphic design. Looking to leverage solid knowledge of production methods such as vinyl graphic application and the ability to work on multiple projects in a fast-paced environment.
• Outgoing Aerospace Engineer with more than 20 years of experience in DoD and Air Force Space programs, as well as military operations. Possess excellent critical analytical and problem-solving skills that help assist with solving complex engineering and military operational problems. Looking to leverage the ability to provide Space systems engineering support on DoD and NASA, power and energy systems, and components throughout the system engineering life cycle at Millennium Engineering Integration.
• Experienced biochemical process engineer with hands-on experience in operating fermenting machines in a lab and demonstrated understanding of important parameters for designing scale-up and scale-down experiments, seeking the position of a Biochemical Process Engineer at Danimer Scientific. Coming with knowledge of analytical methods for measuring primary and secondary metabolites.
• Professional communicator with 5 years of experience operating an industrial tractor, mower, and bush hog; as well as having basic computer skills and ability to adhere to contract requirements, safety, health regulations, and company policies. Interested in the position of Tractor Operator at Aleut Management Services, to operate a tractor and maintain grounds, tree removal, storm clean-up, snow removal on roads and sidewalks.

More Opening Statement Examples for Resumes [6-10]

6. Service-oriented individual with excellent time management, organizational, and prioritizing skills, interested in an Electrician position at Louisiana-Pacific Corporation. Bringing 10 years of electrical experience, expert knowledge of electrical functions, and the ability to perform complex troubleshooting and take appropriate action.

7. Passionate individual looking to assist with troubleshooting and repairs of buildings and installed systems, seeking the position of a Building Maintenance Technician to inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions, preventative maintenance, and more. Coming with 5 years of experience in building maintenance and commercial property setting.

8. Technician with outstanding ability to communicate technical issues to customers in an easy-to-understand approach, seeking a Biomedical Technician Apprentice position at GE Healthcare where experience diagnosing and repairing mechanical, electromechanical, and electronic equipment will be applied. Also coming with previous experience interpreting schematic diagrams, and a Bachelor’s degree.

9. Energetic Pharmacy Technician with six months of experience in a retail environment, seeking a Pharmacy Technician position at Walgreens, to leverage five years of work experience and great computer skills in offering services to customers.

10. Supervisor with demonstrated interpersonal, organizational, and project management skills. Interested in a Production Supervisor position at Barko Hydraulics LLC, to utilize 5 years of supervisory experience in heavy equipment manufacturing.

More Opening Statement Examples for Resumes [11-15]

11. A manually inclined individual with 6 years of experience handling and maintaining technical equipment as well as working knowledge of physical IT infrastructure components, seeking a Datacenter Technician position with Microsoft to carry out cable installations, hardware installations, testing, and troubleshooting using standard datacenter processes. Coming with exceptional flexibility to work non-business hours or shifts that may include weekends and/or holidays.

12. Seasoned Finishing Area Supervisor with 7 years of experience in production, manufacturing, supervisory, and management, seeking a Finishing Area Supervisor position with Louisiana-Pacific Corporation. Bringing profound knowledge of manufacturing processes, continuous improvement processes, and understanding of safety and environmental requirements.

13. Highly numerate individual with knowledge of security regulations policies, procedures, methods, and objectives of security programs, seeking the position of Access Control Specialist in Chenega Corporation. Bringing exceptional skill in operating personal computer and standard office equipment.

14. Problem solver with strong verbal and written communication skills and a BS degree, seeking the position of Supply Chain Planning Manager at Cravola. Offering deep knowledge of material/capacity planning and supervisory skills in developing the annual production plan and global capacity plan, as well as periodic updates.

15. A+ certified effective communicator and problem solver with strong ability to understand and interpret engineering drawings and knowledge of electromechanical components. Seeking a Production Planner position in NSI-MI Technologies where profound project management, organizational, and communication skills will be applied. Also coming with exceptional ability to change direction and handle multiple responsibilities and tasks on a regular basis.

More Opening Statement Examples for Resumes [16-20]

16. Seasoned Grocery Clerk with 12 years of experience in the grocery business. Offering basic math skills, good verbal communication skills, good interpersonal skills, and ability to work with others, work in a fast-paced environment, and work Saturdays and evenings.

17. Team player with strong math skills and three years of cashier and sales experience. Seeking a Cashier position in BJ’s Wholesale Club, Inc. to offer appropriate BJ’s membership products. Also bringing strong ability to provide a high level of customer service to members and scan all club merchandise through a point-of-sale system.

18. Highly motivated individual with 5 years of professional working experience and a Bachelor’s degree, looking for the position of Credit Analyst. Bringing the competence to perform customer financial analysis to recommend and establish credit lines.

19. Seeking an Epidemiologist position in the State of South Carolina to utilize 5 years of experience assisting program reporting of health indicators and key performance indicators. Coming with a Master’s degree in Public Health in Epidemiology, knowledge of methods of epidemiological design to develop great data products, and the ability to present information in written and oral form.

20. Detail-oriented certified physical therapist with excellent written and verbal communication skills with colleagues, patients, and family members. Seeking a Physical Therapist position with SANTISOPT, INC. to leverage compassionate and caring qualities in taking care of patients.

By having a convincing opening statement in your resume or CV, you will surely create the opportunity for it to be read and also win an interview appointment with the recruiter/employer.

This post provides valuable ideas and examples to help you write an effective opening statement for your resume.

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