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5 Hospitality Resume Examples to Win the Job in 2024

Hospitality Resume

• Hospitality Resumes by Experience
• Hospitality Resumes by Role
• Write Your Hospitality Resume

As a hospitality worker, you’re a pro at customer service. Your efforts revolve around creating memorable experiences for guests, responding to their requests, and anticipating their needs. 

Your knack for communication fosters lasting connections, and your adaptability lets you thrive in fast-paced environments. The tricky part is that summarizing your work ethic, motivation, and effectiveness in your AI cover letter and resume form can be difficult. 

We’re here to help you overcome this unique challenge. Our expertly-written hospitality resume examples and handy resume tips will help you advance in your career!

or download as PDF

Why this resume works

• Flex your high booking conversion rates, and you’ll get the job before the next best candidate.

Hotel Manager Resume

• Fine-tune your hotel manager resume to showcase your ability to manage daily hotel operations using quantifiable bullet points. For instance, don’t just say you resolved potential issues, add what impact it created like “reducing guest complaints by 53% by using HelloShift’s task management features to resolve potential issues.”

Hospitality Management  Resume

• Such certificates show that you’re well-versed in customer expectations of the current market and know exactly how to serve them. This, coupled with a bachelor’s in hotel management can easily take your hospitality management resume up a notch.

Hotel Front Desk Resume

• One way to show your unique qualities in your hotel front desk resume is by referring to your achievement to reduce water and chemical usage.

Concierge  Resume

• To make this count in your concierge resume , showcase how you created memorable experiences and built strong rapport to boost customer return rates.

Related resume examples

• Customer Service
• Front Desk Receptionist
• Housekeeping

Match Your Hospitality Resume to Fit the Job

Making yourself stand out is all about showing recruiters that you’re perfectly suited for the role, so include some of the top skills , such as conflict resolution and upselling.

Technical skills are important too, so mention relevant reservation systems and point-of-sale software. The more proficient you are, the sooner you’re ready to hit the ground running, so make it clear that you’re experienced if this isn’t your first role in hospitality.

Because of the customer-facing nature of hospitality, adding a few soft skills is great too. The trick is to make sure that some of the skills you list should later be elaborated on and backed up with metrics in your work experience section.

Need a few pointers?

15 popular hospitality skills

• Booking.com
• Language Proficiency 
• Conflict Resolution 
• Guest Relations
• Food/Beverages
• Multitasking
• GoConcierge

Your hospitality work experience bullet points

Your role is all about perfecting the daily flow—welcoming guests, managing front desk operations, and ensuring impeccable service, all while keeping up a smile and maintaining control in a fast-paced environment. However, simply describing your tasks doesn’t really communicate how well you pull them off. 

To really emphasize your impact, your best bet is to focus on results. Your service leads to repeat customers, boosts upselling revenue, and elevates guest satisfaction. By adding quantifiable metrics to these results, you can wow employers before they’ve even met you. 

Make sure to mention accomplishments demonstrating the skills listed on your resume, using real results to add more depth and validity to your claims.

• Highlight your product knowledge and proactivity by mentioning your percentage of successful upselling efforts.
• Showcase your customer-centric attitude by talking about satisfaction ratings and reviews.
• Measure the average time it takes you to process guest arrivals and departures to demonstrate your efficiency.
• Calculate the percentage of guests who choose to return based on previous positive experiences to demonstrate your ability to create lasting impressions and maintain guest loyalty. 

See what we mean?

• Helped improve the online review rating from 3.2 to 4.8 stars using Guest Revu, positively impacting Ace Hotel Portland’s reputation
• Launched guest loyalty programs, resulting in a 29% increase in repeat guest bookings
• Streamlined concierge desk operations with Alice and reduced guest wait times by 28%
• Participated in team meetings and contributed to goals that resulted in a 12% increase in overall team efficiency

9 active verbs to start your hospitality work experience bullet points

• Coordinated
• Implemented
• Collaborated
• Revitalized 

3 Tips for Writing an Entry-Level Hospitality Resume

• If you’re lacking in professional or paid work experience , then focus on other kinds of experience you do have. This could be internships, volunteer work, or school projects that showcase your abilities in guest service or event planning. You can also include part-time work if it was a customer-facing role, such as tutoring, babysitting, or retail. 
• Always read over the job description , pick out the specific skills that are sought after, and include these in your resume. Not only will it help you stand out, but it will also help your resume pass through the ATS. Keep it specific—instead of the generic “marketing,” use “upselling techniques.”
• Everything you’ve done to prepare for your first hospitality job is relevant information for your resume. Courses in food safety or event planning, credentials such as ServSafe or CPR—all of these are worth mentioning to show your commitment to training and readiness to start working.

3 Tips for Writing a Hospitality Resume if This Isn’t Your First Job

• If you have specific experience or expertise in a certain area like event planning, guest relations, or food and beverage management, let it take center stage on your resume. This showcases your in-depth knowledge of the field and highlights where you can be most valuable.
• As an experienced hospitality worker, you’ll probably have no trouble finding a job—but tailoring your resume (and your hospitality cover letter ) to match the job description will still go a long way to help you land the best role. Adapt your application to the role. For instance, if you’re applying to be a hotel front desk employee, talk about your data entry and customer service background.
• Seamless teamwork is essential in a hospitality role, but “teamwork” never looks impressive as a listed skill. To showcase your collaboration skills more effectively, mention instances where you’ve worked with colleagues from diverse departments and achieved common goals, such as collaborating with the kitchen staff to host a wedding.

Choose the reverse-chronological format to make sure your most recent experience takes the spotlight. Your experience and skills should be clearly organized, with an extra section for any credentials you have, such as a ServSafe certificate.

A career objective can be a good idea as long as you tailor it to the role. Add a career-defining achievement or useful skill, such as food safety, and mention the company by name to stand out.

Include relevant keywords from the job description in your resume. These will be terms like “guest satisfaction,” “event coordination,” and “reservation systems.” This lets the tracking system know your resume is relevant to the role and worth sending on to human recruiters. 

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Hotel Management resume examples & templates

Job outlook for hotel management

Outsmarting the ats, certifications and associations.

Whether it’s the Plaza Hotel in New York City, Marina Bay Sands in Singapore, or something a little more casual and closer to home, hotel management is needed in all corners of the globe. A position in hotel management gives you the best of the hospitality industry: the ability to interact with interesting guests, manage a hardworking staff, and take pride in a well-maintained building.

But the hotel management position in the establishment of your dreams won’t just fall into place. To land this kind of job, you’ll need a top-notch resume complete with the right experiences and skill set. Luckily, this hotel management resume example is here to help.

Here at Resume.io, we have a library of 350+ resume examples and writing guides to empower your job search. Our hotel management resume example, complete with our adaptable resume sample, will show you how to:

• Write a hotel management resume that stands out in a crowded industry
• Understand and overcome the resume scanners in use at many big hotel chains
• Choose the best resume format for hotel management and include the most important resume sections hiring managers will expect
• Use a hospitality resume example as a basis for good structure and design.

What does a hotel management professional do?

Hotel management professionals work in a variety of lodging establishments including hotels, hostels, motels, bed and breakfasts, resorts, inns, RV parks, and residential clubs.

Hotel managers are responsible for the cleanliness, safety, organization, guest experience, and maintenance inside their building. Some of the most common duties include:

• Financial planning, budget creation, bookkeeping
• Hiring, training and organizing staff schedules
• Coordinating building maintenance, repairs and renovations
• Helping front desk staff with guest needs
• Handling guest complaints
• Overseeing marketing and promotional materials

Since hotel management staff tend to such a variety of duties, flexibility, patience and great organization is key. Good time management and customer service skills are also essential since this is a people-oriented position. If you're targeting other jobs in the hospitality or catering sector, have a look at these other helpful resume examples:

• Server resume sample
• Pastry Chef resume sample
• Food Service Worker resume sample
• Barista  resume sample
• McDonald's resume sample
• Doorman resume sample
• Cook resume sample
• Restaurant manager resume sample
• Hostess resume sample
• Caterer resume sample
• Waitress resume sample
• Recreational Facility Attendant resume sample
• Food and Beverage Director resume sample
• Food service manager resume sample
• Concierge resume sample
• Bartender resume sample
• Sommelier resume sample
• Hotel Front Desk Employee resume sample

How to write a hotel management resume

Hotel management staff is at once concerned about safety, comfort, efficiency, cleanliness and customer service. Your ability to wear so many different hats must be made clear to the hiring manager as they evaluate your resume.

This hotel management resume example is designed to help you include the important sections without wasting a single word. Here are the essential components of any great hotel management resume:

• A summary that introduces you and highlights your selling points
• An employment history section that captures your career trajectory
• A skills section that bullet points your strengths
• An education section that explains your education journey

In the upcoming chapter, we’ll offer hotel management resume samples for each of these sections, but first, let’s explore how the current job market affects your application.

It’s no surprise that 2020 was a difficult year for hotel management, with tourism arrivals falling by 74 percent . 

However, things have taken a positive turn in recent years. Tourism is back on form. In 2022, for example, more than nine hundred million tourists traveled internationally ; twice the number recorded back in 2021. That amounts to a healthy 63% of the pre-pandemic average, with experts suggesting that 2023 will see the stat soar to between 80 and 95%. 

How much does hotel management staff earn?

While the average hotel management professional earns $59,430 per year according to the Bureau of Labor Statistics , this industry offers much room for growth in terms of earning potential. Managers at high-end hotels and resorts can earn upwards of 100,000 dollars per year. Knowing a foreign language or having completed relevant training can also increase your earning potential. And since hotel managers are needed in all corners of the globe, your career offers endless opportunities for new experiences.

An increased focus on customer service in hotel management will continue to be a big factor, as will learning and adapting to new technologies and softwares. On top of that, hotel management professionals will need to make safety a top priority and implement new strategies for identifying and slowing potential outbreaks. By conveying a mastery of these situations on your resume, you can show that you’re keeping up with changes in the industry instead of being left behind.

Hotel management summary example: A strong start

A great hotel management summary example is one of the most vital parts of your resume. Think of it as the check-in — a hiring manager is already evaluating your presentation and word choice to decide how the rest of the experience will be (or if they even wish to stay!)

Your hotel management summary offers a mix of your personality, professionalism, experience, skills and even education. In 3-5 sentences, you should describe your management style and highlight your most relevant accomplishments. From your summary, a hiring manager should be able to envision your smiling face and charming personality greeting them from behind the front desk.

Save space and pack a punch by omitting the words “I have” or “I am” and opting for a descriptive action verb instead. If possible, use a key number like years of experience or size of staff managed to catch a hiring manager’s attention. Refer to the adaptable summary example below for an idea of how to maximize your own summary section.

Check out a resume sample for the summary section below.

Experienced Hotel Manager adept in effectively overseeing all hotel operations. Committed to creating and maintaining a top-of-the-line hotel environment for guests, resulting in return visitors and excellent reviews.

While you might still land a hotel management job by walking into the building and handing in a resume, these days you’re more likely to apply online – and pass through an ATS.

ATS or Applicant Tracking Systems are algorithms built right into many of today’s online hiring portals. Once you submit your application, the resume scanners will search your document for keywords and rank it against the other candidates. Only the top selection will be passed onto the hiring manager for review. That’s right – you could spend hours perfecting your resume only to be filtered out before it even reaches human eyes.

Luckily, this doesn’t have to be the case. With a little foresight, you can beat the ATS and maximize your chances of landing the interview. Here are three key steps:

• Understand the most in-demand skills and experience for hotel management positions
• Read the job description closely and make note of any emphasized requirements or duties
• Format your resume with clear section headers and an easy-to-read layout

Keywords are one of the most important factors when it comes to getting past the ATS. A keyword could be any skill repeated in the job description, a highlighted duty or even the name of the hotel. If you customized your resume to the exact position, chances are you already have many of the keywords you need right on your resume.

• Incorporate keywords naturally in the corresponding sections
• Pay extra attention to the summary and skills sections when placing keywords
• Use the exact wording from the job description
• Add keywords to your resume that are untrue or unnatural
• Be sneaky by adding keywords in white text – hiring managers will see!
• Repeat keywords an unnecessary number of times

Employment history example: The building blocks

Hotel management positions are grounded in practical experience. That’s why your employment history section is going to be crucial in a hiring manager’s decision to give you the interview. For hotel management employees, previous job experience is a must so a chronological resume format is going to be a must.

Start by listing your current or most recent position, your title, dates worked and location. Underneath each header, you can create 3-5 bullet points that describe your duties and achievements. Try to keep as many unique bullet points as you can in order to show a range of skills and abilities. 

Whenever possible, write with strong action verbs and incorporate key numbers to quantify your accomplishments and prove your impact. Here are some possible sources of numbers for your resume:

• Size of staff managed
• Number of rooms in the hotel
• Number of daily check-ins
• Number of seats in hotel restaurants
• Square footage of building
• Number of stars hotel has
• Number of weekly guests

Below is a basic adaptable resume example of an employment history section for hotel management.

Hotel Manager at The Lookout, Philadelphia October 2019 - Present

• Oversaw a team of 200+ hotel employees.
• Effectively led the execution of strategies as developed by leadership members.
• Promoted the hotel, its facilities, and its services.
• Assisted guests with reservation arrangements and special requests.
• Established databases and internal tracking systems to ensure the accuracy of data.

Hotel Manager at Emerald Inn, Lancaster May 2016 - September 2019

• Developed and implemented programs that increased employee engagement and hotel productivity.
• Created guest loyalty programs that resulted in an increase of return-guests.
• Worked directly with the General Manager to establish and implement initiatives and campaigns.
• Executed daily managerial tasks with enthusiasm and a strong attention to detail.

Skills example section: Your key abilities

In hotel management, your skills are at the heart of what you do. Since many of your skills can be incorporated into the bullet points under your previous employers, the skills section is a great place to give examples of technical skills, languages and concrete abilities. Of course, since the hospitality industry is all about customer service, you should sprinkle in a few of your soft skills and traits.

In the last decade the demand for bilingual workers has more than doubled, according to one study . Nowhere is this more true than in the hospitality industry where both guests and staff communicate in a variety of languages. If you know a second language, including it on your resume can instantly make you more attractive to hiring managers and can even land you a higher starting salary.

Below you can find the skills section from our adaptable hotel management resume sample.

• Effective Time Management
• Ability to Multitask
• Adaptability
• Customer Service
• Leadership Skills
• Communication Skills
• Strong Organizational Skills

Education example: A step ahead

While education used to be a small section on a hotel management resume, it is growing increasingly important as the job market tightens. While many of your skills can be learned on the job, having an associate’s or bachelor’s degree in hospitality, tourism or management can go a long way to increase your chances of landing an interview. If you’ve completed a bachelor’s degree or higher, you can leave your high school off your resume. See our adaptable hotel management resume example for a model of the best education section format.

Bachelor of Arts, St. Joseph's University, Philadelphia September 2013 - May 2017

High School Diploma, Lancaster High School, Lancaster September 2009 - May 2013

If you are a member of multiple associations or have completed additional health and safety or management courses, an extra certifications and associations section can go a long way to show your commitment to the industry. If you only have one or two items for this section, or need to save space, this information can easily be incorporated into the previous section.

Choosing the correct CV format for hotel management

When choosing the best CV format for your hotel management resume, consider this question: what do you want to emphasize more - your past work experience or your skills? If your past employment is more important, then the reverse chronological resume format is likely your resume format of choice. It emphasizes the employers you worked with in the past and showcases brand names and important job roles.

To be frank, for most hotel managers, this is going to be the way to go. Most management-oriented roles are employment-focused and hotel managers also benefit from a resume format that emphasizes hotel brands (you probably know better than we do how powerful showcasing brands like Intercontinental or Sheraton can be on your resume). In some rare cases, you may choose the functional resume format that puts your skill list first and foremost or the hybrid resume format that combines the two approaches. But these situations are few and far between.

• Choose a resume format that emphasizes your strongest sections
• Pick a resume format and design that aligns with the branding and image of the hotel chain
• Create a header that stands out but doesn’t take up too much space on the page
• Use unusual or “creative” section heading names which might confuse the ATS and hiring manager
• Type in more than 2 different font styles
• Use a font size smaller than 10 point or larger than 12 point

If you don’t want to waste time fussing with word processors and graphic design software, a template can help you create an attractive format in a few clicks. For hotel management resumes, we recommend Resume.io’s collection of market-researched resume templates.

Simply add in your information (or modify our adaptable hotel management resume example), adjust your color scheme and download a perfect resume in a matter of minutes.

Key takeaways

• A great resume is essential to landing your next hotel management position, especially as the industry continues to tighten and jobs become more competitive
• Increase your chances of winning the position by demonstrating your knowledge of changes within the industry.
• The summary is one of the most important sections for a hotel management professional since it’s the best place to show off your professional personality.
• Beat the ATS by using keywords organically throughout your resume, paying special attention to use the exact wording from the job description.
• Your format is likely the first thing a hiring manager will notice about your resume. When in doubt use our resume examples as an inspiration for your own professional application.

Beautiful ready-to-use resume templates

Hospitality Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Hospitality Resume

• Entry-Level
• Senior-Level

Hospitality Text-Only Resume Templates and Examples

Kaya Morris (123) 456-7890 [email protected] 432 Address Road, Phoenix, AZ 09876

Courteous Guest Service Agent with recent experience at a high-end hotel with 100+ rooms. Draw on broad knowledge of best practices in hotel customer service. Strong computer skills and ability to solve operational and productivity challenges. Trilingual: Fluent in English, French, and Spanish.

• Creative Problem-Solving
• Customer Relations & Service
• Efficiency Improvement
• Task Prioritization
• Team Collaboration
• Time Management

Professional Experience

Guest Service Agent, La Quinta by Wyndham, Phoenix, AZ | June 2019 to Present

• Welcome guests and conduct check-ins and check-outs using POS system
• Promptly address guest questions, and help make restaurant and transport reservations
• Provide guests with clear, up-to-date information on hotel services and promotions
• Keep the front desk clean, attractive, and uncluttered

Call Center Representative, Cox Enterprises, Phoenix, AZ | January 2017 to June 2019

• Clarified customers’ needs and recommended appropriate products and services
• Resolved queries and complaints by phone and email, and facilitated product returns as needed
• Achieved 100%+ of ambitious sales goals

Certifications

First Aid and CPR | 2020

Associate of Applied Science in Hospitality & Hotel Management, Scottsdale Community College, Scottsdale, AZ | 2019

Allan Gibson (345) 678-9012 [email protected] 654 My Road, Indianapolis, IN 32109

Night Auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with 100+ rooms. Thorough knowledge of cash handling best practices. Skilled at collaborating with other functions to ensure smooth service for guests throughout the night. Draw on detailed knowledge of local geography and amenities. Dedicated to providing positive and memorable guest experiences.

Night Auditor, Quality Inn, Indianapolis, IN | September 2018 to Present

• Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date
• Post correct rates and charges to each folio and check service charges from multiple departments, addressing any discrepancies
• Handle check-in and check-out, and process payments using POS system
• Greet guests and provide information on hotel services and local facilities
• Supervise night staff of 3 employees

Night Auditor, White Lodging, Indianapolis, IN | June 2015 to September 2018

• Maintained accurate revenue and statistics records, and cashed up at end of each shift
• Promptly and accurately completed gross revenue reports
• Organized and cleaned the front desk area for the morning shift
• Scrutinized records for discrepancies, and reported any concerns to management

Associate of Science in Hospitality Administration, Ivy Tech Community College, Indianapolis, IN | 2015

• Bookkeeping & Data Entry
• Hotel Safety & Security
• Microsoft Office Suite

David Harrison (123) 456-7890 [email protected] 66 Grasslands Road, Tampa, FL 33674

Confident hospitality worker with 12 years of hotelier experience and a degree in Hospitality Management. Proven ability to run a hotel front desk, manage online booking systems, and oversee management of 5-star residences. Skilled at improving both customer satisfaction and team efficiency.

Hotel Manager, Grand Hyatt Tampa Bay, Tampa, FL | March 2015 to Present

• Address and resolve customer questions and concerns at this 250-room complex
• Collaborate with sales and marketing team to ensure a holistic approach to running the hotel
• Oversee a staff of 150, including desk clerks, cleaners, and lawn maintenance crew
• Developed a deals initiative that increased winter season profits by 15%

Hotel Deputy Manager, Seminole Hard Rock Hotel, Tampa, FL | September 2011 to February 2015

• Maintained and updated the online CRM system
• Interviewed potential new hires to help build a high-performing team
• Developed forecasts and reports
• Created a customer retention plan that increased repeat business by 25%

Front Desk Host, JW Marriott Tampa, Tampa, FL | March 2009 to August 2011

• Answered all incoming calls and emails
• Managed restaurant reservations
• Filed incident reports as needed

Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL

• Complex Problem-Solving
• Cross-Functional Collaboration
• Customer Service & Communications
• Process Redesign & Improvement
• Task Prioritization & Sequencing

Professional Development

Certified in Hotel Revenue Management, Cornell University | 2009

Whether you’re a front-desk clerk, housekeeper, manager, or night auditor, your hospitality resume must demonstrate a commitment to excellence in operations and customer service . Learn how to write a resume that shows hiring managers you can provide outstanding guest experiences. You’ll discover how to highlight the most compelling aspects of your career with our expert tips and strategies.

1. Write a dynamic profile summarizing your hospitality hotel qualifications

Get readers focused on your resume with a strong profile to establish yourself as a dedicated professional in the hospitality industry. Start with your job title, years of experience, and a few key qualifications. Include skills and specializations from your professional background that align with the job description. Mention what makes you unique from other applicants.

Working in hospitality requires exceptional customer service, so describe your dedication to guest experiences in your profile. Mention any special credentials from a relevant degree or certificate to prove your level of education or training. If you speak multiple languages and cater to various guests, list that in your summarization, too.

Profile Example #1

Profile example #2, 2. outline your hospitality hotel experience in a compelling list.

No matter the position you’re applying for, take an accomplishment-driven approach to your professional experience section. Instead of listing your daily responsibilities, focus on career achievements. This shows hiring managers the results you achieved in carrying out your duties.

Use numbers such as percentages, monetary figures, and performance metrics to bring your accomplishments to life. Describe how many rooms you cleaned, guests you greeted, or staff you managed. Discuss ways you’ve helped to improve processes or mention positive feedback you’ve received from hotel guests.

Professional Experience Example #1

Professional experience example #2, 3. include education and certifications relevant to hospitality hotel.

Academic requirements will vary depending on the hotel position you’re applying for, but always start with your highest level of education. Then, include any relevant certifications you’ve earned to further your hospitality career. Even if special credentials aren’t a requirement, they can help you stand out from other applicants.

Suppose you’re applying for a front-desk receptionist position, and you’ve never done that job before. A certificate proving your knowledge of Microsoft software shows you’re familiar with common computer programs that may be used in the hotel’s office environment. Or, if you’re going after a management role, credentials such as Certified Hospital Manager can help you prove your abilities.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Month and Year]
• Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL | June 2012
• [Certification Name], [Awarding Organization], [Completion Year]
• Certified in Hotel Revenue Management, Cornell University, 2009
• First Aid and CPR, 2020

4. List key skills and proficiencies for hospitality hotel

If you want your resume to perform well in applicant tracking systems (ATS), incorporate keywords into your document. These software programs look for relevant terms and phrases, filtering through the dozens of resumes received for each position. After studying a job posting, incorporate language from the job description throughout the profile, professional experience, and skills sections. Here’s a list of common keywords you may come across in your search for a hotel position:

How To Pick the Best Hospitality Resume Template

As you search for a template, consider how you can make your resume as easy as possible for hiring managers to read. Remember, the goal of your template is not to attract attention with vibrant colors and graphics. All it needs to do is outline your professional history in a clear, coherent manner. Look for minimalistic designs with simple formatting to keep your writing clean and uncluttered.

Frequently Asked Questions: Hospitality Resume Examples and Advice

What are common action verbs for hospitality resumes -.

If you’re running into roadblocks as you write your resume, use action verbs. These powerful words liven up your writing, especially in the professional experience section. Begin each bullet point with an action verb to illustrate your accomplishments and engage the reader.

The following list will help you mix up the verbs on your hotel hospitality resume:

How do you align your resume with a hospitality job description? -

Although employment for front desk clerks is expected to decline over the next decade, the Bureau of Labor Statistics forecasts that jobs for lodging managers will increase by 7% between 2022 and 2032. As the industry bounces back from the COVID-19 pandemic, demand for hospitality workers is rising, but you’ll need to stand out to work at the best hotels.

If you can align your resume with the job description, you’ll increase your chances of connecting with the hiring manager and differentiating yourself from the competition. Know exactly what a hotel is looking for and highlight the skills, experience, and qualifications required for the role.

For example, imagine a hotel needs a manager specializing in event and conference management. From corporate conferences to elegant weddings, emphasize your understanding of guest expectations. Show you have a history of delivering unforgettable gatherings with your team of hospitality professionals.

What is the best hospitality resume format? -

For hospitality resumes, the best format is either combination or reverse chronological. If you have a strong professional background and track record of employment, a chronological format would serve you well. You can show off your career progression and round off your resume with skills and education.

On the other hand, if you’d rather highlight your abilities and training at the top of your document, go with the combination format. This resume type is especially helpful for entry-level hospitality professionals.

Boost your chances of landing an interview by submitting a cover letter with your application. To make the biggest impact with your letter, customize the document for each job you apply for. Learn how to do this with our comprehensive cover letter guide . Check out our cover letter guides for front desk hospitality and operations managers for more examples of related occupations.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Hospitality Resume Examples & Writing Guide for 2024

Embarking on a path to a career in the dynamic hospitality scene? A solid hospitality resume is your golden ticket. In this guide, we serve up key ingredients needed to brew an application that stands head and shoulders above the rest.

Featuring invaluable tips, practical examples, and sample resumes, we'll help you carve a resume that not only charts your professional journey but also highlights your inner people-person skills.

So, ready to cook up a storm with your resume? Keep reading to learn the following steps: 

• Choose the correct format for a hospitality resume
• Write a compelling resume summary that grabs the attention of hospitality employers
• List skills that are specific to the hospitality industry
• Optimize your work experience section to showcase your hospitality strengths
• Properly include your educational credentials in hospitality
• Find useful job search resources for hospitality professionals

1. Choose the correct format for a hospitality resume  

The first step to creating an effective hospitality resume that will win the job of your dreams is to choose the best format for your experience level.

Ideally, you should employ the reverse-chronological format – a resume format that prioritizes work experience above all else. With this resume, the work experience section becomes the crown jewel of the document, forming the largest and most central part of the resume. 

However, the RC resume is less than ideal for candidates seeking entry-level positions who do not have an extensive background in hospitality.

In this case, there are two alternative formats to consider

• Functional resume : The functional resume is designed for applicants who are recent graduates and lack relevant work history. Rather than focusing on work experience, this resume focuses on education, skills, and unpaid experience.
• Hybrid resume : The hybrid resume combines elements of both functional and reverse-chronological resumes.

Focus is split relatively evenly between all sections, making it easier for applicants who are changing career paths or working around gaps in their work histories to create a compelling resume. 

2. Write a compelling summary that grabs the attention of hospitality employers

Your resume summary resides at the top of the document, serving as an introductory statement to help the employer get to know you right off the bat. In this summary, you should strive to include your most essential responsibilities and skills, as well as any notable accomplishments from previous jobs.

To illustrate how to write a strong resume summary, check out this set of examples

Incorrect hospitality resume summary example.

Experienced hospitality worker with a history working in hotels. Helped the hotel to earn a major local award in 2021 thanks to my exceptional service and management skills. 

What's wrong with this example? In this example, the applicant comes off a bit cocky, while also failing to provide greater context or specific details to back up their claims. To correct this, the language should be adjusted to be more professional and the applicant should include exact details surrounding the award they helped a hotel earn. 

Corrected hospitality resume summary example

Passionate Hospitality Professional with experience in tourism, valet management, and front desk management. Previously worked as a front desk manager at a 4-star hotel, playing a major role in the hotel earning the title of 2021’s Best Local Boutique Hotel in Savannah.

Why is this better? In this corrected example, the applicant still gives off an air of confidence but backs up this confidence with specific skills and context. Additionally, they provide the name of the award they helped their previous employer earn, as well as signifying the hotel’s importance by including “4-Star."

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3. list skills that are specific to the hospitality industry.

When writing your hospitality resume, it is important to include both soft and hard skills .

Soft skills are your interpersonal, people skills. These abilities are highly important and valued within hospitality, as most of the positions deal with working directly with customers. However, including hard skills can be equally important to employers.

Hard skills are your technical skills and abilities that showcase your competence within a hospitality position. These skills are often learned through education or training. 

Best hard skills to include in a hospitality resume

• Basic Computer Skills
• Vendor Relations
• Event Planning
• Hospitality Industry Knowledge (Current trends, regulations, etc.) 
• Scheduling and Bookkeeping
• Front Desk Management 
• Sales and Upselling
• POS Systems
• Bilingualism
• Social Media Marketing and Networking

Effective soft skills to put on your hospitality resume

• Attention to Detail
• Active Listening
• Conflict-Resolution and Problem-Solving
• Verbal Communication
• Telecommunication
• Multi-Tasking
• Flexibility and Adaptability 
• Negotiation

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4. Optimize your work experience section to showcase your hospitality strengths

When it comes to creating a hospitality resume, including a dedicated " Work Experience " section is absolutely crucial. This section serves as a golden opportunity to highlight your hands-on experience in the industry and demonstrate your ability to excel in various hospitality roles.

Whether you've worked as a server, front desk agent, or event coordinator, this section allows you to showcase your practical skills, customer service prowess, and adaptability.

Here is an example of a work experience entry from a hospitality resume

Lead Tourism Guide | Dane County Chamber of Commerce

Madison, WI | January 2017 to November 2020

• Assisted guests in contacting and coordinating reservations at local hotels and vacation rentals.
• Provided in-depth knowledge of local sightseeing and landmarks to guests both in-person and over the phone. 
• Operated a POS system and cash register, carrying out financial transactions for guests and vendors with 100% accuracy . 

5. Properly include your educational credentials in hospitality

When listing your education on a hospitality resume, you should always list your highest level of education, as well as the school or institutions you graduated from. 

Along with properly listing your education , it is also beneficial to list any relevant hospitality certifications you have earned.

We highly recommend seeking out certifications in the hospitality industry, as completing certification programs helps you to gain a much more competitive edge against other applicants. 

Here is an example of a well-crafted education section on a hospitality resume

B.A. in Hospitality Management | Duke University  

• Major: Hospitality Management and Business Administration
• Graduated: 2017

Certifications  

• Certified Hotel Administrator (CHA) | American Hotel and Lodging Educational Institute 
• Certified Hospitality Supervisor | American Hotel and Lodging Educational Institute 

6. Essential job search resources for hospitality professionals

Stepping into the bustling world of the hospitality industry, it's vital to have the right resources on hand to secure your next great role. Here's a curated list of top job search tools tailored specifically for those cooking up a career in hospitality:

• Hospitality job boards:  Harness the power of hospitality-focused job boards like Hcareers , Hospitality Online , and Caterer.com to uncover a buffet of job opportunities suited to your unique skills and experience.
• Professional networking sites:   LinkedIn should be your go-to for establishing connections and seeking job vacancies, but remember to also explore industry-specific networking sites like Hosco .
• Hospitality associations:  Membership in associations like the American Hotel & Lodging Association can put you in touch with excellent networking opportunities, career development initiatives, and potential job leads.
• Hospitality trade shows and conferences:  These events offer you a chance to network, stay on top of industry trends, and sometimes even find job openings. Events like the International Hotel Investment Forum can be invaluable.
• Online learning platforms:  Websites like Coursera , Lynda , and Khan Academy offer many hospitality-related courses that can boost your knowledge and resume.

Armed with these resources, embark on your mission to find the perfect hospitality role that season your career just right.

Hospitality Resume FAQ

What specific skills should i highlight in my hospitality resume.

Empathy, customer service, communication, ability to work in a team, and problem-solving skills are all key in the hospitality industry. Don't forget to highlight specific technical skills such as proficiency in a foreign language or familiarity with hospitality software.

Should I include volunteer experience in my hospitality resume?

Absolutely, especially if it's relevant. For example, volunteering at a local food bank demonstrates customer service and teamwork skills, both of which are valuable in hospitality.

I've only worked in one hospitality role. How can I make my resume stand out?

Focus on the responsibilities you had and the results you achieved. Did you receive positive customer feedback? Improve a process? These accomplishments make you stand out.

How can I show career progression in my hospitality resume?

Highlight promotions, increased responsibilities, or successful projects you have completed. This demonstrates your growth and value as an employee.

I'm switching from another industry. How can I make my past experience relevant to a hospitality role?

Identify transferrable skills from your past roles. Did your previous job require customer service, multitasking, or teamwork? These are relevant in hospitality.

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

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Hotel & Hospitality Resume: Examples and Best Practices

In today’s highly competitive job market, it’s crucial for candidates in the hotel and hospitality industry to have a well-crafted resume that showcases their experience, skills, and achievements. This article will delve into the best practices for creating an effective hotel and hospitality resume, as well as provide examples of successful resumes in the industry.

The importance of a strong resume cannot be overstated in the hotel and hospitality industry. With so many talented candidates vying for positions, it’s essential to have a resume that stands out from the competition. Employers in this industry are looking for candidates with a passion for hospitality, exceptional customer service skills, and a proven track record of success.

Throughout this article, we’ll explore the key elements of a hotel and hospitality resume, including how to highlight relevant experience, showcase valuable skills, and convey a strong sense of personality and professionalism. By the end of this article, you’ll be equipped with the knowledge and tools necessary to create a winning hotel and hospitality resume that will help you achieve your career goals.

Key Elements of a Hotel & Hospitality Resume

When creating a hotel & hospitality resume, it is essential to include several key components. These components are significant in effectively presenting yourself as a strong candidate for the position you are applying for. Below are the six essential key elements of a hotel & hospitality resume to include:

Contact Information

Your contact information should be located at the top of your resume, clearly visible for the hiring manager to see. A typical contact information section should include your full name, phone number, email address, and physical address. You should also include any relevant social media profiles, such as LinkedIn, if applicable.

Career Objective/Summary

The career objective/summary section of your hotel & hospitality resume is a brief statement about the type of job you are seeking and what you can offer the employer. It should be focused and concise, representing your professional goals in the field. Avoid vague and generic statements, and instead, customize your objective/summary to highlight the specific position you’re applying for.

Professional Experience

The professional experience section of your resume is where you should highlight your most relevant work experience in the hotel & hospitality industry. Be sure to include job titles, company names, employment dates, and a brief summary of your responsibilities and accomplishments while in each role. Your goal should be to demonstrate your expertise and capabilities in the industry.

Education and Training

The education and training section of your resume is where you will list your educational background and any relevant training programs you have completed. Include the name of the institution, degree/diploma earned, and date of graduation for each educational experience. Your training programs should also be listed, including the certification if applicable.

Skills and Accomplishments

The skills and accomplishments section should highlight your relevant skills and abilities, including any specific achievements that make you stand out from other candidates. Be sure to include both hard and soft skills, such as communication and time-management. Your accomplishments should demonstrate your ability to achieve measurable results in your previous roles.

Certifications and Licenses

In the hotel & hospitality industry, there are many certifications and licenses that are valuable to have. Be sure to include any relevant certifications and licenses you have obtained, such as food handling certification or a real estate license.

Crafting a hotel & hospitality resume requires a bit more attention to detail but can make a significant difference in the eyes of the hiring manager. By including these six essential key elements, you can create a strong and impactful representation of your skills and qualifications within the industry.

Resume Writing Best Practices

When it comes to crafting a winning resume, there are several best practices that are critical to follow in order to stand out from the competition. In the hotel and hospitality industry, these best practices hold particular importance due to the emphasis placed on customer service and effective communication skills. Here are six key best practices for crafting a standout hotel and hospitality resume:

Keyword Optimization

Keyword optimization involves carefully selecting and placing industry-specific terms and phrases that are relevant to the job you are applying for. These keywords are critical to helping your resume get past electronic screening tools and in front of human recruiters. Be sure to carefully review the job posting to identify the keywords and phrases that are most relevant, and use them strategically throughout your resume.

Layout and Design

In addition to the content of your resume, it’s important to pay attention to its layout and design. A clean, visually appealing design will help your resume stand out and make a strong first impression. Avoid clutter, use bullet points to break up text, and be sure to use a legible, professional font.

Writing Style and Tone

The writing style and tone of your resume should be professional and clearly convey your qualifications and accomplishments. Use active voice and be concise in your language. Avoid industry jargon and instead write in a clear, easy-to-understand style that accurately showcases your skills and experience.

Use of Action Verbs

To create a sense of momentum and impact, use strong action verbs throughout your resume. Words like “accomplished,” “achieved,” and “managed” demonstrate your past successes and highlight your potential contributions to a new employer.

Proofreading and Editing

The last thing you want is for a typo or grammatical error to distract from your qualifications and experience. Once you’ve written your resume, take the time to proofread it carefully, ideally with the help of a trusted friend or colleague. And don’t forget to double-check your contact information to ensure that it is correct and up to date.

Targeted Resumes for Specific Job Requirements

Finally, when applying for jobs in the hotel and hospitality industry, it’s important to tailor your resume to the specific job requirements. Do your research and identify the key skills and qualifications that the employer is looking for. Then, highlight your own relevant experience and accomplishments that speak directly to those requirements.

By following these best practices, you can create a standout hotel and hospitality resume that will help you land the job of your dreams.

Examples of Hotel & Hospitality Resumes

When it comes to creating a great hotel and hospitality industry resume, there are a few key elements to keep in mind:

Sample Resumes for Various Roles in the Industry

To begin with, it’s important to understand that your resume should be customized to fit the particular role or roles you’re applying for. For example, if you’re seeking a front desk position, your resume may look quite different than if you’re seeking a restaurant manager position.

With that said, here are a few sample resumes for popular roles within the hotel and hospitality industry:

Front Desk Clerk:  This sample resume highlights the applicant’s customer service and multitasking skills, as well as their ability to handle guest complaints and issues with grace and professionalism.

Housekeeper:  In this sample resume, the applicant emphasizes their attention to detail, organization, and ability to work efficiently and quickly.

Food and Beverage Manager:  With a focus on managing and motivating a team of restaurant staff, this sample resume showcases the applicant’s leadership and communication skills, as well as their knowledge of culinary trends and best practices.

Analysis of Key Features and Strengths

In examining these sample resumes, a few key features and strengths emerge:

Clear, concise language:  In every case, the resumes are written in straightforward, easy-to-understand language. This is critical in a fast-paced industry like hospitality, where hiring managers may be sifting through dozens (or even hundreds) of resumes.

Quantifiable achievements:  Employers want to see concrete examples of what you’ve accomplished in previous roles. This might include things like increasing customer satisfaction ratings, improving staff retention rates, or driving revenue growth.

Industry-specific language:  Whether you’re applying for a front desk role or a kitchen position, it’s important to be fluent in the language of the hospitality industry. This means using industry-specific jargon and buzzwords, as well as demonstrating your knowledge of industry trends and best practices.

Best Practices Applied

To create a standout hotel and hospitality industry resume, there are a few best practices you should keep in mind:

Tailor your resume to the role:  As mentioned earlier, your resume should be customized to fit the particular role you’re applying for. This means highlighting the skills and experiences that are most relevant to the job.

Use strong action verbs:  To make your resume stand out, use strong action verbs (e.g. managed, organized, created) to describe your achievements and responsibilities.

Quantify your achievements:  Whenever possible, use specific numbers and percentages to demonstrate your impact in previous roles.

Keep it brief and focused:  A hiring manager may only have a few seconds to scan your resume, so it’s important to keep it brief and focused. Aim for no more than two pages, and use bullet points to break up long paragraphs of text.

Crafting Your Own Hotel & Hospitality Resume

When it comes to crafting your own hotel and hospitality resume, there are several key steps you should follow to ensure that your resume stands out from the crowd. First and foremost, it’s important to tailor your resume to the specific job you’re applying for. This means customizing your resume to highlight your skills and experience in a way that aligns with the requirements of the job.

Step-by-Step Guide

• Start by identifying the key skills and experience required for the position you’re applying for. This may involve reviewing the job description and researching the company to get a better sense of what they’re looking for.
• Once you’ve identified the key skills and experience, make sure to highlight these in your resume. This could involve tweaking your bullet points or job descriptions to better emphasize your relevant experience.
• Be sure to use action verbs and specific examples of your accomplishments to demonstrate your value to potential employers.
• Consider including a summary or objective statement at the top of your resume to help grab the attention of hiring managers right away.

Customizing Your Resume for Specific Job Opportunities

When customizing your resume for specific job opportunities, it’s important to pay close attention to the job requirements and tailor your resume accordingly. This may involve adding or removing certain sections of your resume, or highlighting certain skills and experiences more prominently than others.

For example, if the job requires strong customer service skills, you may want to highlight any previous experience you have working directly with customers. Alternatively, if the job requires strong organizational skills, you may want to highlight any previous experience you have managing schedules or coordinating events.

Common Mistakes to Avoid

When crafting your hotel and hospitality resume, there are several common mistakes to avoid. Some of these include:

• Failing to tailor your resume to the specific job you’re applying for
• Using generic language or job titles that don’t accurately describe your experience
• Focusing too much on responsibilities rather than accomplishments
• Neglecting to proofread your resume for errors or typos

By following these tips and avoiding common mistakes, you can create a hotel and hospitality resume that stands out from the crowd and lands you your dream job in the industry.

Using the Resume to Ace Your Job Interview

The hotel and hospitality industry is highly competitive, and acing your job interview can give you the edge you need to land your dream job. One of the most important tools in your arsenal when preparing for an interview is your resume. Here are some tips on how to effectively use your resume to ace your job interview and common interview questions to prepare for in the hospitality industry.

Tips for Preparing for the Interview

Before you head to your interview, there are several things you should do to prepare yourself:

• Research the company and position : Get to know the company’s mission, values, and goals, and read up on the job description for the position you’re applying for.
• Practice your responses : Prepare responses for common interview questions (more on that below) and practice your responses with a friend or family member.
• Dress for success : Dress professionally and make sure you look polished and put-together.
• Bring copies of your resume : Bring several copies of your resume with you to the interview, so you can provide them if necessary.

Common Interview Questions in the Hospitality Industry

Every interview is different, but there are several common questions that tend to pop up in interviews for hospitality industry positions. Here are some examples:

• Tell me about your experience in the hospitality industry.
• What do you consider to be your greatest strengths and weaknesses?
• How do you handle difficult guests or situations?
• How do you ensure that each guest has a positive experience?
• What techniques do you use to upsell and increase revenue?

Prepare responses to these questions ahead of time, and be ready to provide specific examples from your experience.

How to Effectively Use Your Resume in the Interview

Your resume is an important tool during the interview process. Here are some tips on how to use it effectively:

• Highlight your most relevant experience : Make sure the experience listed on your resume is tailored to the position you’re applying for.
• Provide specific examples : Use your resume to provide specific examples of your experience to back up your responses during the interview.
• Be ready to explain any gaps or discrepancies : If there are any gaps or discrepancies in your employment history, be ready to explain them during the interview.
• Bring extra copies : Bring several copies of your resume with you to the interview, in case the interviewer doesn’t have a copy on hand.

Preparing for a job interview in the hospitality industry can be daunting, but with the right preparation and using your resume effectively, you can ace the interview and land your dream job.

Getting Noticed: Tips for Landing Your Dream Job

Finding your dream job in the Hotel and Hospitality industry can be challenging, but with the right approach, you can stand out amongst the competition. In this section, we will discuss four essential tips to help you get noticed and land your dream job:

How to Network in the Hospitality Industry

Networking is an essential aspect of the hospitality industry, and it can be the key to landing your dream job. Networking allows you to connect with individuals in your industry who can provide insight, advice, and even job opportunities. Attend industry events, join online communities, and reach out to professionals in your desired field. Be sure to introduce yourself, ask questions, and make connections that will help you stand out.

Building a Winning Online Profile

In today’s digital age, having an outstanding online presence is a must. Building a winning online profile means creating a cohesive personal brand that showcases your expertise, experience, and personality. Start by creating a professional LinkedIn profile, and ensure your resume is up-to-date. Be careful with your social media presence, and use it to your advantage by sharing interesting and relevant industry news and insights.

How to Stand Out as a Candidate

To stand out as a candidate, you must be able to articulate your unique value proposition. This is the combination of your skills, experience, and personal attributes that make you a perfect fit for the job. Use keywords that are relevant to the position you are applying for in your resume and cover letter. Demonstrate the value you can bring to the position by including statistics and other metrics that showcase your accomplishments.

Follow-Up Strategies

After submitting your application, it’s essential to follow-up. Following up shows your interest in the position and can help you stand out amongst the competition. Send an email to the hiring manager thanking them for their time and expressing your continued interest in the role. If you don’t get a response, reach out again in a week or two. Remember to be persistent without seeming overly aggressive.

Getting noticed in the Hotel and Hospitality industry requires a combination of networking, a winning online profile, standing out as a candidate, and effective follow-up strategies. Utilize these tips to maximize your chances of landing your dream job in this exciting and fast-paced industry.

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5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

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• Hotel Manager
• Hotel General Manager
• Hotel Sales Manager

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• Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

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Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

We're just getting the template ready for you, just a second left.

Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)
• ServSafe Food Protection Manager Certification

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

• Managed front desk operations
• Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

• Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
• Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

• Trained, motivated, and mentored staff
• Resolved conflicts and handled employee relations issues
• Collaborated with other departments to achieve hotel goals
• Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

• Developed and managed departmental budgets
• Implemented cost-saving measures without sacrificing guest experience
• Optimized room rates and inventory to maximize revenue
• Analyzed financial reports to make data-driven decisions

Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

• If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
• If the hotel caters to business travelers, highlight your expertise in meeting and event planning
• If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

• If the hotel has a strong international clientele, highlight your language skills
• If the hotel uses a specific property management system, mention your proficiency with that software
• If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

• John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

• Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

• [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

• Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
• Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

• Hardworking hotel manager with experience leading teams
• Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

• Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

• Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

• Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
• Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
• Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

• Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
• Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
• Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

• Responsible for managing hotel staff
• Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

• Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
• Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
• Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

• Hospitality Financial Management
• Hotel Operations
• Customer Service Management
• Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

• Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

• Spearheaded
• Orchestrated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

• Hotel Management
• Hospitality
• Hospitality Management
• Food & Beverage
• Front Office
• Pre-opening
• Rooms Division
• Revenue Analysis
• Customer Service
• Guest Service Management
• Reservations
• Restaurant Management
• Housekeeping
• Event Management
• Opening Hotels
• Hotel Booking
• Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other sales resumes, director of sales.

Sales Manager

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4 Hospitality Resume Examples for Your 2024 Job Search

Hospitalitys are experts at creating a welcoming and comfortable atmosphere for guests. As a hospitality professional, your resume should be just like a hotel lobby. It should be inviting, professional, and make a great first impression. In this guide, we'll review X hospitality resume examples to help you create a resume that will make a lasting impression.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Hospitality Resumes:

• Develop and maintain relationships with guests to ensure satisfaction and repeat business
• Manage and coordinate events, including weddings, conferences, and other special occasions
• Ensure compliance with health and safety regulations
• Monitor and control inventory of supplies and equipment
• Train and supervise staff to ensure quality service
• Develop and implement marketing strategies to promote services and increase revenue
• Monitor customer feedback and take corrective action as needed
• Ensure proper maintenance of facilities and equipment
• Develop and implement policies and procedures
• Monitor and analyze financial performance and take corrective action as needed
• Develop and manage budgets to ensure cost-effectiveness

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Hospitality Resume Example:

• Developed and implemented a new marketing strategy that resulted in a 25% increase in event bookings and a 15% increase in revenue within the first six months.
• Trained and supervised a team of 10 staff members, resulting in a 20% improvement in customer satisfaction scores and a 10% increase in repeat business.
• Monitored and analyzed financial performance, identifying cost-saving opportunities that resulted in a 5% reduction in expenses and a 10% increase in profit margins.
• Coordinated and managed a high-profile wedding event for 200 guests, resulting in a 100% satisfaction rate and positive customer feedback.
• Implemented health and safety regulations, resulting in a 0% incident rate and compliance with industry standards.
• Managed inventory of supplies and equipment, reducing waste by 15% and saving the company $10,000 annually.
• Developed and implemented policies and procedures for staff training, resulting in a 30% improvement in service quality and a 20% increase in customer satisfaction scores.
• Monitored and controlled inventory of supplies and equipment, reducing waste by 10% and saving the company $5,000 annually.
• Managed and coordinated a conference event for 500 attendees, resulting in a 95% satisfaction rate and positive customer feedback.
• Event planning and coordination
• Marketing strategy development
• Staff training and supervision
• Financial analysis and budgeting
• Inventory management
• Customer service excellence
• Health and safety compliance
• Time management and multitasking
• Conflict resolution and problem-solving
• Strong communication and interpersonal skills
• Adaptability and flexibility
• Attention to detail and organization

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Hospitality Manager Resume Example:

• Developed and implemented a customer satisfaction program, resulting in a 15% increase in positive feedback and a 10% decrease in customer complaints.
• Managed and coordinated a team of 50 hospitality staff, improving overall efficiency by 20% and reducing staff turnover by 15%.
• Implemented cost-saving measures, resulting in a 10% reduction in hospitality costs while maintaining high-quality services.
• Planned and executed a successful special event, attracting 500 attendees and generating $50,000 in revenue.
• Developed and implemented marketing strategies, resulting in a 25% increase in bookings and a 20% increase in occupancy rates.
• Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs by 15%.
• Developed and implemented standardized policies and procedures for hospitality services, ensuring compliance with safety and health regulations and improving overall service quality.
• Managed and controlled a hospitality budget of $1M, achieving a 5% cost savings while maintaining high levels of customer satisfaction.
• Evaluated and improved the performance of hospitality staff through training and development programs, resulting in a 10% increase in productivity and a 15% decrease in customer complaints.
• Customer service skills
• Team management and leadership
• Budget management
• Event planning and execution
• Vendor and supplier relationship management
• Policy and procedure development
• Compliance with safety and health regulations
• Staff training and development
• Cost control and reduction
• Customer satisfaction program development
• Efficiency improvement
• Conflict resolution
• Negotiation skills
• Quality assurance
• Performance evaluation
• Strategic planning
• Communication skills
• Problem-solving skills
• Time management skills
• Attention to detail
• Knowledge of hospitality industry trends
• Ability to work under pressure
• Decision-making skills.

Hotel Experience Resume Example:

• Implemented a guest feedback system, resulting in a 25% increase in positive guest reviews and a 10% improvement in overall guest satisfaction scores.
• Developed and implemented a training program for front desk staff, resulting in a 20% reduction in check-in and check-out times and a 15% increase in guest loyalty.
• Collaborated with the housekeeping team to implement a new cleaning schedule, resulting in a 30% decrease in guest complaints about room cleanliness.
• Managed the planning and execution of a successful hotel renovation project, resulting in a 15% increase in occupancy rates and a 10% increase in average daily rate.
• Implemented a revenue management strategy, resulting in a 20% increase in revenue per available room (RevPAR) and a 10% increase in overall hotel profitability.
• Developed and implemented a guest loyalty program, resulting in a 25% increase in repeat bookings and a 15% increase in direct bookings.
• Implemented a new online booking system, resulting in a 20% increase in online bookings and a 10% decrease in booking errors.
• Developed and implemented a cost-saving initiative for energy conservation, resulting in a 15% reduction in utility costs and a 10% decrease in carbon footprint.
• Collaborated with the marketing team to develop and execute a successful social media campaign, resulting in a 30% increase in brand awareness and a 20% increase in social media engagement.
• Guest service management
• Housekeeping coordination
• Project management
• Revenue management
• Loyalty program development
• Online booking system management
• Energy conservation strategies
• Social media marketing
• Customer feedback analysis
• Strategic planning and execution
• Problem-solving
• Team collaboration
• Time management
• Budgeting and financial management
• Quality control
• Crisis management
• Multitasking
• Leadership skills
• Analytical skills
• Decision-making skills
• Adaptability and flexibility.

High Level Resume Tips for Hospitalitys:

Must-have information for a hospitality resume:.

Here are the essential sections that should exist in an Hospitality resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Hospitality candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Hospitalitys:

Hospitality resume headline examples:, strong headlines.

Dynamic Hospitality Manager with a proven track record of increasing revenue by 20% through exceptional customer service and strategic marketing initiatives.

Experienced Hotel Operations Manager with expertise in streamlining processes, reducing costs, and improving guest satisfaction scores.

Innovative Event Manager with a passion for creating unforgettable experiences and a talent for managing large-scale events with precision and creativity.

Why these are strong: These resume headlines are impactful for Hospitality professionals as they highlight key skills and achievements that are relevant to their roles. The first headline emphasizes the candidate's ability to drive revenue growth through exceptional customer service and marketing initiatives. The second headline showcases the candidate's expertise in improving hotel operations and guest satisfaction. Finally, the third headline highlights the candidate's creativity and talent for managing large-scale events, which are all crucial factors that hiring managers look for in Hospitality professionals.

Weak Headlines

• Experienced Hospitality Professional with Strong Customer Service Skills
• Skilled Hospitality Worker with Knowledge of Food and Beverage Service
• Hospitality Manager with Expertise in Staff Training and Development

Why these are weak: These resume headlines need improvement for Hospitality professionals as they lack specificity and don't emphasize the unique value or accomplishments that the candidates bring to the table. The first headline mentions experience and customer service skills, but doesn't provide any context or results, such as customer satisfaction ratings or revenue growth. The second headline highlights knowledge of food and beverage service, but doesn't showcase any relevant certifications or achievements. The third headline mentions expertise in staff training and development, but fails to provide any measurable results or examples of successful training programs.

Writing an Exceptional Hospitality Resume Summary:

Resume summaries are crucial for Hospitality professionals as they provide a concise yet impactful way to showcase their skills, experience, and unique value proposition. A well-crafted summary can immediately capture the attention of hiring managers, setting the tone for the rest of the resume and positioning the candidate as an ideal fit for the role.

For Hospitality professionals, an effective resume summary should highlight their ability to provide exceptional customer service, manage operations efficiently, and maintain a positive and welcoming environment for guests.

Key points that Hospitality professionals should convey in a resume summary include:

Relevant Experience: Clearly mention the number of years of experience you have in the Hospitality industry, highlighting any notable achievements or career highlights. If you have experience in different types of Hospitality roles or industries that are particularly relevant to the job, mention that too.

Customer Service Skills: Emphasize your ability to provide exceptional customer service, including your communication skills, problem-solving abilities, and willingness to go above and beyond to ensure guest satisfaction.

Operations Management: Highlight your experience in managing day-to-day operations, including scheduling, inventory management, and budgeting. Mention any experience you have in managing a team, as well as your ability to work collaboratively with other departments.

Attention to Detail: Showcase your attention to detail, including your ability to maintain a clean and organized environment, ensure compliance with safety and health regulations, and manage guest requests and complaints effectively.

Industry Knowledge: Demonstrate your knowledge of the Hospitality industry, including any relevant certifications or training you have received. Highlight your familiarity with industry-specific software and technology, such as point-of-sale systems and reservation software.

To create a compelling resume summary, use your best judgment to choose the right combination of these key points that align closest with the individual role you’re applying for. Remember, your resume summary will be one of the first things that a potential employer will see about you and your Hospitality career.

Here are some key writing tips to help you make the most of it:

Tailor the Summary: Customize your summary for each job application, ensuring that it aligns with the specific requirements and expectations of the hiring company.

Be Concise: Keep your summary brief and to-the-point, ideally within 3-4 sentences. Avoid using buzzwords or jargon, and focus on concrete skills and accomplishments.

Use Metrics and Tangible Outcomes: Whenever possible, include quantitative data to back up your claims, such as guest satisfaction ratings, revenue growth, or occupancy rates.

Begin with a Strong Statement: Start your summary with a compelling statement that captures your unique value proposition as a Hospitality professional, and then build on that foundation with your key attributes and experiences.

Hospitality Resume Summary Examples:

Strong summaries.

• Experienced Hospitality Manager with a proven track record of delivering exceptional guest experiences and driving revenue growth. Skilled in managing large teams, optimizing operations, and implementing innovative strategies to exceed business goals and increase customer satisfaction.
• Dynamic Event Coordinator with 5 years of experience planning and executing successful events for high-profile clients. Adept at managing budgets, negotiating contracts, and collaborating with vendors to ensure seamless event execution. Passionate about creating unforgettable experiences for guests.
• Customer-focused Front Desk Agent with a friendly and welcoming demeanor, committed to providing exceptional service to guests. Skilled in managing reservations, handling guest inquiries, and resolving issues in a timely and professional manner. Proven ability to multitask and thrive in a fast-paced environment.

Why these are strong: These resume summaries are strong for Hospitality professionals as they highlight the candidates' key skills, accomplishments, and industry-specific experience. The first summary emphasizes the candidate's ability to drive revenue growth and deliver exceptional guest experiences. The second summary showcases the candidate's expertise in event planning and execution, as well as their passion for creating unforgettable experiences. Lastly, the third summary demonstrates the candidate's customer-focused approach and ability to handle guest inquiries and issues with professionalism and efficiency, making them highly appealing to potential employers.

Weak Summaries

• Hospitality professional with experience in customer service and event planning, seeking a new opportunity to utilize my skills in a fast-paced environment.
• Experienced hospitality manager with a background in hotel operations and team management, looking for a challenging role to grow my career.
• Hospitality industry professional with a passion for creating memorable guest experiences, seeking a position where I can utilize my skills in customer service and problem-solving.

Why these are weak: These resume summaries need improvement for Hospitality professionals as they lack specific details about the candidate's achievements, skills, and unique value proposition. The first summary is too generic and doesn't provide any information about the candidate's accomplishments or areas of expertise. The second summary mentions hotel operations and team management, but doesn't provide any quantifiable results or examples of successful projects or initiatives. The third summary mentions a passion for creating memorable guest experiences, but doesn't provide any details on how the candidate achieved this or what specific skills they possess that make them stand out to potential employers. Overall, these summaries need to be more specific and tailored to the job requirements to effectively showcase the candidate's value and potential contributions to the organization.

Resume Objective Examples for Hospitalitys:

Strong objectives.

• Passionate and customer-focused Hospitality professional seeking an entry-level position to utilize my exceptional communication skills and attention to detail to provide exceptional service and contribute to the success of a reputable hotel or restaurant.
• Recent Hospitality graduate with a specialization in event planning and a background in customer service, eager to apply my knowledge of hospitality management, event coordination, and guest relations to create memorable experiences for guests in a dynamic hospitality environment.
• Goal-oriented and adaptable professional with a solid foundation in hotel operations and revenue management, seeking a Hospitality Manager position to leverage my skills in team leadership, financial analysis, and customer satisfaction to contribute to the growth of a successful hotel or resort.

Why these are strong: These resume objectives are strong for up and coming Hospitality professionals because they showcase the candidates' passion, education, and relevant skills, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's customer service skills and attention to detail, which are important attributes for a successful Hospitality professional. The second objective showcases the candidate's educational background and knowledge of event planning and guest relations, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in hotel operations and revenue management, making them a promising fit for a Hospitality Manager position where they can further develop their skills and contribute to the company's growth.

Weak Objectives

• Seeking a Hospitality position where I can utilize my skills and gain experience in the industry.
• Aspiring Hospitality professional looking for a role to develop my career and learn more about the industry.
• Recent graduate with a passion for Hospitality seeking an entry-level position to gain experience and grow professionally.

Why these are weak: These resume objectives need improvement for up and coming Hospitalitys because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective hints at some interest in the industry, but it doesn't mention any specific achievements, education, or areas of Hospitality the candidate is interested in. The third objective, although it mentions a passion for Hospitality, doesn't elaborate on the candidate's expertise, skills, or any particular area of the industry they are interested in, which would make their profile more appealing to potential employers.

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• Emphasize your customer service skills and how you have gone above and beyond to exceed guest expectations.
• Highlight your ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Showcase your knowledge of industry-specific software and technology, such as point-of-sale systems or reservation software.
• Describe how you have contributed to the success of the team, whether it be through training new employees or implementing new processes.
• Quantify your achievements, such as increasing sales or improving guest satisfaction scores.
• Mention any language skills or cultural knowledge that may be relevant to the hospitality industry.
• Use industry-specific terminology and avoid generic language to demonstrate your knowledge and expertise.

Example Work Experiences for Hospitalitys:

Strong experiences.

Successfully managed a team of 20 front-of-house staff, resulting in a 25% increase in customer satisfaction scores and a 10% increase in revenue over a six-month period.

Developed and implemented a new training program for new hires, resulting in a 50% decrease in onboarding time and a 15% increase in employee retention rates.

Collaborated with the executive chef to create a seasonal menu that received positive reviews from customers and increased sales by 20%.

Coordinated and executed a large-scale event for 500 guests, resulting in a 95% satisfaction rate and positive feedback from clients.

Managed inventory and ordering for a high-volume restaurant, reducing waste by 30% and saving the company $10,000 annually.

Implemented a new reservation system, resulting in a 20% increase in bookings and a 15% decrease in wait times.

Why these are strong:

• These work experiences are strong because they demonstrate the candidate's ability to manage teams, improve customer satisfaction, increase revenue, and implement new systems and programs. The use of specific metrics and outcomes showcases the candidate's impact on the business and their ability to deliver results.

Weak Experiences

Assisted in managing daily operations of the hotel, including guest check-ins and check-outs.

Collaborated with housekeeping staff to ensure rooms were cleaned and prepared for new guests.

Responded to guest inquiries and complaints, providing solutions and ensuring satisfaction.

Worked as a server in a restaurant, taking orders and delivering food to customers.

Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for guests.

Assisted with inventory management and restocking of supplies.

Why these are weak:

• These work experiences are weak because they lack specificity and do not highlight any quantifiable results or achievements. They also do not use strong action verbs to showcase the candidate's skills and contributions. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Hospitality Resumes:

Top hard & soft skills for hospitalitys, hard skills.

• Customer Service
• Reservation Management
• Event Planning and Coordination
• Food and Beverage Service
• Housekeeping and Cleaning
• Budgeting and Financial Management
• Sales and Marketing
• Safety and Security Procedures
• Point of Sale (POS) Systems
• Multilingual Communication

Soft Skills

• Customer Service and Guest Satisfaction
• Communication and Interpersonal Skills
• Attention to Detail and Organization
• Teamwork and Collaboration
• Problem Solving and Decision Making
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Compassion
• Conflict Resolution and Negotiation
• Multitasking and Stress Management
• Positive Attitude and Enthusiasm
• Cultural Awareness and Diversity Sensitivity

Go Above & Beyond with a Hospitality Cover Letter

Hospitality cover letter example: (based on resume).

As a Hospitality professional, you understand the importance of creating a memorable experience for your guests and going above and beyond to exceed their expectations. Similarly, pairing your resume with a well-crafted cover letter can make a lasting impression on potential employers and significantly increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your passion for the industry and highlight your relevant experience. Contrary to common belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Hospitality professional:

• Personalize your application and showcase your genuine interest in the company and role, highlighting your passion for the industry and your desire to create memorable experiences for guests.
• Illustrate your unique value proposition and how your skills align with the specific job requirements, emphasizing your ability to anticipate and exceed guest expectations, and your experience in delivering exceptional service.
• Communicate your understanding of the company's needs and how you plan to address them, demonstrating your knowledge of the company's brand, values, and mission, and how you can contribute to its success.
• Share success stories and achievements that couldn't be accommodated in your resume, highlighting your ability to solve problems, handle difficult situations, and create positive outcomes for guests and the business.
• Demonstrate your writing and communication skills, which are essential for Hospitality professionals, showcasing your ability to communicate effectively with guests, colleagues, and management.
• Differentiate yourself from other applicants who might have opted not to submit a cover letter, showing your commitment to going above and beyond and your desire to create a lasting impression.

In summary, a well-crafted cover letter can be a powerful tool for Hospitality professionals, allowing them to showcase their passion, experience, and unique value proposition, and differentiate themselves from other applicants. By taking the time to create a personalized and compelling cover letter, Hospitality professionals can significantly increase their chances of landing an interview and ultimately, their dream job.

Resume FAQs for Hospitalitys:

How long should i make my hospitality resume.

Ideally, a Hospitality resume should be one to two pages long, depending on the level of experience and qualifications. It should be concise, well-organized, and highlight the most relevant skills and experiences for the position being applied for. It is important to keep in mind that Hospitality employers often receive a large number of resumes, so it is crucial to make a strong impression quickly. Therefore, it is recommended to focus on the most important information and avoid including unnecessary details or irrelevant experiences. Additionally, using bullet points and clear headings can help make the resume easier to read and understand.

What is the best way to format a Hospitality resume?

The best way to format a Hospitality resume is to keep it clean, concise, and easy to read. Use a simple font and avoid using too many colors or graphics. Start with a strong summary statement that highlights your experience and skills in the Hospitality industry. Follow this with a list of your relevant work experience, starting with your most recent job and working backwards. Be sure to include specific details about your responsibilities and achievements in each role. Additionally, include any relevant education or certifications you have earned. Finally, proofread your resume carefully to ensure there are no errors or typos. A well-formatted Hospitality resume will help you stand out to potential employers and increase your chances of landing an interview.

Which Hospitality skills are most important to highlight in a resume?

There are several important Hospitality skills that should be highlighted in a resume, including: 1. Customer service: This is perhaps the most important skill for anyone working in the Hospitality industry. It involves being able to communicate effectively with customers, anticipate their needs, and provide them with a positive experience. 2. Attention to detail: In Hospitality, even the smallest details can make a big difference. Being able to pay attention to details such as cleanliness, presentation, and accuracy is crucial. 3. Time management: The Hospitality industry is fast-paced and often requires employees to juggle multiple tasks at once. Being able to manage time effectively and prioritize tasks is essential. 4. Teamwork: Many Hospitality jobs require working as part of a team. Being able to collaborate effectively with others, communicate clearly, and support your colleagues is important. 5. Adaptability: The Hospitality industry can be unpredictable, and employees need to be able to adapt to changing circumstances quickly and effectively. Overall, highlighting these skills in a resume can help demonstrate to potential employers that you have the qualities necessary to succeed in the Hospitality industry.

How should you write a resume if you have no experience as a Hospitality?

If you have no experience in the Hospitality industry, it's important to focus on transferable skills and experiences that can be applied to the field. Here are some tips for writing a resume: 1. Highlight relevant skills: Even if you haven't worked in Hospitality before, you may have skills that are applicable to the industry. For example, if you have experience in customer service, event planning, or food service, make sure to highlight those skills on your resume. 2. Emphasize education: If you have a degree or certification in Hospitality or a related field, make sure to include that information on your resume. This can demonstrate your commitment to the industry and your willingness to learn. 3. Include volunteer work: If you have volunteered at events or organizations that are related to Hospitality, make sure to include that experience on your resume. This can show that you have some practical experience in the field. 4. Use a functional resume format: A functional resume format focuses on skills and experiences rather than

Compare Your Hospitality Resume to a Job Description:

See how your Hospitality resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Hospitality resume, and increase your chances of landing the interview:

• Identify opportunities to further tailor your resume to the Hospitality job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitalitys:

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Hotel Receptionist Resume Examples

Are you a hotel receptionist looking for a job? You’re in the right place! Applying for a job as a hotel receptionist requires a resume that is polished and professional. Writing a successful resume can be intimidating, but with the right guidance, you can make it much easier. In this guide, we will provide you detailed tips and examples to help you create a resume that will stand out from the competition and get you the job you have always wanted.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Hotel Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly motivated and experienced receptionist with excellent customer service, communication and organizational skills. Possesses the ability to work efficiently in a fast paced environment and to handle multiple tasks simultaneously. Proven track record of providing excellent customer service that results in increased customer satisfaction, loyalty and repeat business.

Core Skills :

• Exceptional customer service
• Superior communication skills
• Proficient with Microsoft Office and related software
• Excellent organizational and multi- tasking abilities
• Outstanding ability to handle difficult customer issues
• Knowledge of hotel front desk operations

Professional Experience :

• Crowne Plaza Hotel – Receptionist
• Process guest arrivals and departures, issue keys and cards
• Answer, screen and forward incoming calls
• Responsible for the daily operation of the front desk
• Greet and welcome guests upon arrival
• Provide guests with information about the hotel, services, and amenities
• Create, update and maintain guest database
• Resolve customer complaints and ensure their satisfaction
• Ensure front desk policies are followed

Education :

• High School Diploma, Anytown High School, Anytown, USA, 2019

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Hotel Receptionist Resume with No Experience

A dedicated and organized individual looking to join the hospitality industry as a hotel receptionist and use my abilities to maintain positive customer relations.

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Proficient in MS Office and database software
• Excellent communication and problem- solving skills
• Ability to work flexible hours

Responsibilities

• Provide excellent customer service to guests
• Greet guests, answer inquiries and addressing concerns
• Accept payments in a timely and accurate manner
• Maintain a clean and professional front desk area
• Handle reservations and cancellations
• Produce and distribute reports as requested
• Update and maintain database information
• Assist with other tasks as needed

Experience 0 Years

Level Junior

Education Bachelor’s

Hotel Receptionist Resume with 2 Years of Experience

Highly organized and capable Receptionist with two years of experience in handling front office operations. Skilled in welcoming guests, responding to inquiries, and providing customer service. Excellent communication, multitasking, and problem- solving skills. Committed to providing a pleasant and efficient customer service experience.

• Knowledge of office protocol
• Ability to multitask
• Strong customer service skills
• Excellent communication
• Organizational skills
• Proficient in Microsoft Office

Responsibilities :

• Greeting and welcoming guests
• Answering and transferring phone calls
• Managing the flow of visitors
• Performing basic clerical duties such as filing, photocopying, and scanning
• Handling data entry tasks
• Maintaining an accurate and up- to- date filing system
• Updating and maintaining customer databases
• Ordering and replenishing office supplies
• Providing administrative support to other staff members

Experience 2+ Years

Hotel Receptionist Resume with 5 Years of Experience

Dynamic and experienced hotel receptionist with 5 years of hands- on experience in a busy hotel environment. Possessing excellent customer service and problem- solving skills, as well as a solid knowledge of the hospitality industry. Efficiently manages all receptionist duties, from checking guests in and out, handling payments, and dealing with customer inquiries and complaints. Committed to providing an outstanding customer service experience.

• Outstanding customer service skills
• Excellent communication skills
• Professional telephone manner
• Ability to multi- task
• Good problem- solving skills
• Proficient in MS Office Suite
• Knowledge of hotel software systems
• Greeting guests upon arrival and checking them into their rooms
• Assisting guests with their luggage
• Handling customer inquiries and complaints
• Answering phones and taking messages
• Booking reservations and taking payments
• Coordinating and providing information on hotel services
• Handling guest check- outs and issuing bills
• Updating guest databases and keeping records
• Ensuring hotel lobby and front desk areas are organized and clean
• Processing customer payments and issuing receipts

Experience 5+ Years

Level Senior

Hotel Receptionist Resume with 7 Years of Experience

Highly- organized and personable Hotel Receptionist with seven years of experience in the hospitality industry. Demonstrated expertise in providing stellar customer service to guests, managing check- ins and check- outs, and completing administrative tasks. Proven track record of creating a positive environment for hotel patrons and creating loyalty for the hotel. Known for being well- versed in hotel operations and technology.

• Customer Service
• Cash Handling
• Familiarity with Hotel Technology
• Multi- tasking
• Time Management
• Greet guests and assist with check- in and check- out
• Answer phones and respond to customer inquiries
• Collect payments and complete billing for guests
• Assist with booking reservations and other special requests
• Provide guests with information about the hotel and its services
• Manage room keys and key cards
• Enforce hotel policies and procedures
• Maintain a clean and organized front desk
• Keep track of room availability and occupancy rates
• Monitor security cameras and report any suspicious activity

Experience 7+ Years

Hotel Receptionist Resume with 10 Years of Experience

A highly competent and organized Hotel Receptionist with over 10 years of experience in the hospitality field. Possesses excellent customer service, communication, organizational, and problem solving skills. Able to manage the front desk operations efficiently, including responding to customers, checking in and out of rooms, and handling payments and inquiries. Possesses a strong commitment to customer satisfaction, and a proven ability to perform well in a fast- paced environment.

• Superior organizational skills
• Strong problem solving abilities
• Comfortable with multitasking
• Proficient working with computers
• Familiarity with various types of payment systems
• Greeting guests upon arrival and checking them into the hotel
• Acting as a point of contact for all guests during their stay
• Responding to inquiries and requests with professionalism and enthusiasm
• Dealing with customer complaints in a calm and professional manner
• Collecting payments and ensuring that all accounts are current
• Maintaining an organized and up- to- date record of all guests
• Handling bookings and cancellations according to the hotel policies
• Filling out paperwork and forms related to customer service
• Ensuring that the reception area is clean and tidy at all times
• Scheduling housekeeping and maintenance tasks as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Hotel Receptionist Resume with 15 Years of Experience

A highly experienced and organized receptionist with 15 years of experience in providing a welcoming and professional front desk service. I have extensive administrative skills and experience of working in a busy corporate environment. I am an excellent communicator and well presented individual with a flexible and accommodating approach to front desk duties and responsibilities.

• Knowledge of administrative and receptionist duties
• Ability to manage a busy front desk
• Proficient in using office equipment
• Ability to work as part of a team
• Knowledge of customer service
• Strong problem- solving skills
• Greeting customers and visitors
• Handling phone calls, emails and online enquiries
• Maintaining front desk and reception area
• Providing reception and administrative support
• Managing meeting rooms and bookings
• Performing general office duties
• Assisting with special projects
• Ensuring the office is kept clean and tidy at all times
• Answering questions and providing information

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hotel Receptionist resume?

The role of a hotel receptionist is an important one, as this is often the first point of contact for guests of the hotel. A well-written resume for a hotel receptionist should highlight the receptionist’s customer service skills, organizational abilities, and any other qualities that would make them an asset to the hotel. Here are some essential features of a hotel receptionist resume:

• Professional summary: A brief description of a receptionist’s skills, experience and qualifications.
• Education and Training: Details of any relevant qualifications and any additional training that the receptionist has undertaken.
• Work experience: A list of the receptionist’s past roles, including the company they worked for, the duration of each role, and their responsibilities.
• Skills: A list of the receptionist’s relevant skills, such as customer service, conflict resolution, problem solving and multitasking.
• Languages: Details of any languages the receptionist is proficient in, especially if the hotel receives guests from other countries.
• Computer software: A list of any computer software the receptionist is familiar with, such as Microsoft Office, property management systems, and reservation systems.
• Organization: The receptionist should have excellent organizational and administrative skills, in order to manage the daily operations of the hotel.
• References: The receptionist should include a list of references, in order to provide potential employers with an indication of their abilities.

By including all of these features in a hotel receptionist resume, the receptionist can demonstrate their suitability for the role and ensure that they stand out from the competition.

What is a good summary for a Hotel Receptionist resume?

A hotel receptionist serves as the first point of contact for guests at a hotel. They are responsible for welcoming guests, taking reservations, and providing information about local attractions and hotel services. A good summary for a hotel receptionist resume should include the applicant’s experience in customer service, strong interpersonal skills, and knowledge of computer programs and hospitality industry standards. A successful receptionist should be friendly, organized, and able to handle a variety of tasks with ease. Additionally, the summary should highlight the applicant’s problem-solving and conflict resolution skills, as well as their ability to work well with a diverse range of clientele.

What is a good objective for a Hotel Receptionist resume?

When writing a resume for a hotel receptionist job, it’s important to begin with a clear, specific objective that accurately reflects your goals. A good objective should be tailored to the job and should provide a clear indication of the skills, knowledge, and experience the employer is looking for. Here are some examples of good objectives for a hotel receptionist resume:

• To obtain a position as a hotel receptionist, utilizing my excellent customer service, organizational, and multitasking skills.
• To leverage my knowledge of the hospitality industry and customer service experience to provide customers with an excellent experience at a hotel.
• To work as a hotel receptionist with a focus on providing excellent customer service, resolving customer inquiries, and maintaining a positive, welcoming atmosphere.
• To use my strong communication and problem-solving skills to ensure that all guests have a pleasant and satisfactory experience during their stay.
• To obtain a position as a hotel receptionist, enabling me to demonstrate my ability to operate a switchboard, book rooms, and coordinate with other departments.
• To utilize my knowledge of the hospitality industry, attention to detail, and excellent customer service skills to ensure a memorable and enjoyable experience for each guest.

How do you list Hotel Receptionist skills on a resume?

Hotel Receptionists are the face of the hotel and are responsible for providing superior customer service to guests. To do this, they need to have certain skills and abilities. When creating a resume, it is important to list any relevant skills and experiences that demonstrate your ability to work as a Hotel Receptionist. Here are some skills to consider when creating a resume for a Hotel Receptionist position:

• Excellent customer service skills: Hotel Receptionists must be able to provide friendly, helpful and efficient service to guests in order to create a positive impression of the hotel.
• Ability to multi-task: Hotel Receptionists must be able to handle multiple tasks at once, such as answering the phone and helping guests with check-in, check-out and other inquiries.
• Knowledge of hotel management software: Hotel Receptionists should be familiar with hotel management software, such as Booking.com, Expedia and Hotels.com, in order to efficiently handle guest reservations and inquiries.
• Strong oral and written communication skills: Hotel Receptionists must be able to communicate clearly and courteously with guests in order to provide a pleasant experience.
• Attention to detail: Hotel Receptionists must be detail-oriented in order to accurately process guest reservations and requests.
• Problem-solving skills: Hotel Receptionists must have strong problem-solving skills in order to quickly and efficiently resolve guest issues.

What skills should I put on my resume for Hotel Receptionist ?

A hotel receptionist is an integral part of a hotel’s front office, as they are the first point of contact for guests. Therefore, it is important for a receptionist to possess certain skills and competencies to ensure a pleasant and smooth stay for guests.

When applying for a position as a hotel receptionist, it is important to include the relevant skills on your resume. Here are some key skills that should be included on your resume for hotel receptionist:

• Excellent communication skills: As a hotel receptionist, you need to be able to communicate effectively both in person and over the phone. You must also be able to listen actively to guests and respond in a helpful and timely manner.
• Knowledge of hotel policies and procedures: A good receptionist should be familiar with the policies and procedures of the hotel. This includes knowing how to check guests in and out, as well as being able to answer any questions they may have.
• Problem-solving skills: As a hotel receptionist, you will be faced with a variety of issues, such as guest complaints and room availability. Therefore, you need to be able to quickly and effectively solve these problems, while providing guests with the best possible service.
• Attention to detail: You should have an eye for detail, to ensure that all guests are checked in correctly, that all bookings are accurate and all paperwork is completed.
• Computer literacy: You must be able to use computers and hospitality software to process reservations, check guests in and out and manage other administrative tasks.
• Customer service skills: A hotel receptionist needs to be friendly and helpful, and should always maintain a professional and courteous manner when dealing with guests.
• Multitasking skills: As a receptionist, you will often have to juggle multiple tasks at once, so it is important to be able to stay organized and manage your time effectively.

Key takeaways for an Hotel Receptionist resume

Whether you’re looking to start a career in hospitality or you’re looking to advance your current career, having a great resume as a hotel receptionist is key. As a receptionist, you’ll be responsible for managing the front desk and providing guests with a great experience, so having a resume that emphasizes your customer service and communication skills is important. Here are some key takeaways for an effective hotel receptionist resume:

• Focus on your customer service skills. Showcase any experience you have in the customer service industry and highlight how you effectively dealt with customer service-related issues.
• Emphasize your communication skills. Being a hotel receptionist requires excellent communication skills and the ability to manage multiple tasks and people at once. Highlight any experience you have in multitasking and managing large groups.
• Showcase your organizational skills. Hotel receptionists need to be able to keep track of guests’ information and stay organized while doing so. Detail any experience you have with data entry or other organizational skills.
• Demonstrate your tech savvy. Many modern hotels rely heavily on technology, so it is important to demonstrate your comfort with computers and other technology. Highlight any experience you have in computers and software.
• Show off your problem-solving skills. Hotel receptionists need to be able to think on their feet and solve any problems that come their way. Showcase any experience you have with problem-solving and resolving conflicts.

Having a great resume is the first step in being a successful hotel receptionist. Follow these key takeaways to ensure that your resume stands out and emphasizes your best skills and qualifications. Good luck!

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