sample resume telecommunications technician

Telecommunications Technician Resume Examples

Writing a great telecommunications technician resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own telecommunications technician resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the telecommunications technician job you're after.

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Essential Components of a Telecommunications Technician Resume

A Telecommunications Technician Resume is a critical tool that showcases your expertise, experience, and qualifications in the field. It serves as your initial opportunity to make a strong impression on potential employers and paves the way for further evaluation of your candidacy. A well-crafted resume should emphasize essential elements such as your professional summary, core skills, employment history, and educational background pertinent to the Telecommunications Technician role. We will delve into each section, discussing its significance, contents, and tips to enhance its impact.

1. Contact Information

Accurate contact information is crucial for a Telecommunications Technician's resume, as it allows employers to reach out for interviews or discussions.

Include your full name , phone number , and professional email address . Ensure your email is professional, ideally comprising your first and last names.

Add links to your LinkedIn profile or professional portfolio if applicable, ensuring they are up-to-date and presentable.

While a full home address is not always necessary, indicating your city and state can be beneficial, especially for local job searches.

Double-check your contact details to prevent any communication errors.

• Name: Full Name
• Email: Professional Email Address
• Contact Number: Phone Number
• Social Profiles: LinkedIn/Professional Website (if applicable)
• Location: City & State (Optional)

2. Objective Statement

An Objective Statement is a concise and targeted declaration of your career goals and how they align with the position you're applying for.

As a Telecommunications Technician, your objective should showcase your technical prowess, relevant experience, and commitment to contributing to the employer's success. Tailor it to each job application for maximum relevance.

An example might be: "Dedicated Telecommunications Technician with over 5 years of experience seeking to leverage expertise in network configuration, troubleshooting, and maintenance to drive efficiency at XYZ Company."

Focus on what sets you apart, such as specialized knowledge or a track record of managing significant telecommunications projects.

• Tech Skills: Highlight your technical qualifications.
• Past Work: Emphasize relevant work experiences.
• Aim: Articulate your contribution to the prospective employer.

A compelling objective statement can effectively introduce your resume, showcasing your capabilities and ambitions as a Telecommunications Technician.

Related: Top Telecommunications Technician Resume Objective Examples

3. Skills and Competencies

Technical skills and knowledge.

The Skills and Competencies section is a showcase of your technical abilities and knowledge in telecommunications, highlighting both hard and soft skills pertinent to the role.

• Technical Abilities: Detail your proficiency in installing, maintaining, and repairing telecommunications equipment, understanding of systems like VoIP, PSTN, PABX, network protocols, fiber optics, data cabling, and software applications, as well as the ability to interpret blueprints and technical diagrams.
• Certifications: List any relevant certifications from recognized bodies such as the Electronics Technicians Association (ETA) or Society of Cable Telecommunications Engineers (SCTE).
• Problem-Solving: Highlight your ability to diagnose and resolve issues efficiently.
• Communication Skills: Emphasize your proficiency in conveying complex information to clients and team members.
• Attention to Detail: Stress the importance of precision in your work.
• Physical Stamina: Mention the physical demands of the job and your ability to meet them.
• Time Management: Demonstrate your capability to handle multiple tasks and meet deadlines.

Customize your resume to match the specific requirements of the job you're applying for.

Related: Telecommunications Technician Skills: Definition and Examples

4. Work Experience

The Work Experience section chronicles your professional journey, allowing employers to assess your suitability based on past roles and accomplishments.

List your employment history in reverse chronological order, including job titles, company names, locations, and dates of employment.

Describe your responsibilities and achievements concisely, using bullet points for clarity. Quantify your accomplishments where possible, and begin each point with action verbs to convey dynamism.

Focus on the most recent 10-15 years of experience, unless earlier roles are highly relevant. For those new to the field or transitioning from another industry, highlight transferable skills.

Your work experience should clearly demonstrate your application of relevant skills in previous roles and your potential value to the new position.

5. Education and Certifications

Education and Certifications are critical in establishing your formal training and commitment to professional development in the technical domain.

• Education: List your highest level of education, with a focus on degrees related to telecommunications, electronics, or computer science.
• Technical Training: Mention any specialized training programs you've completed in telecommunications technology.
• Certifications: Highlight key certifications such as BICSI Technician, CompTIA Network+, or CCNA, which validate your expertise and enhance employability.
• Continuing Education: Emphasize your dedication to staying current with industry advancements through ongoing education.

Detailing your educational background and certifications not only bolsters your credibility but also demonstrates your dedication to your career as a Telecommunications Technician.

Related: Telecommunications Technician Certifications

6. Technical Proficiencies

The Technical Proficiencies section is where you highlight your expertise in specific tools, software, hardware, and systems relevant to telecommunications.

List your knowledge of systems like VoIP, ISDN, PSTN, and your experience with diagnostic tools, network protocols, and cable types. Include any proficiency in wireless technologies, cloud services, cybersecurity, or data center operations.

Provide context for how you've applied these skills in practical scenarios, which will help employers gauge your hands-on experience.

This section should accurately reflect your technical capabilities and depth of understanding in various telecommunications technologies and systems.

7. Professional Affiliations or Awards

The Professional Affiliations and Awards section can distinguish you as an engaged and recognized professional in the telecommunications industry.

List memberships in industry organizations such as the TIA, SCTE, or IEEE, which indicate your commitment to staying informed and connected within the field.

Include any awards received, specifying the achievement they recognize, to highlight your skills and successes.

Featuring professional affiliations and awards on your resume can enhance your appeal to employers by demonstrating both your technical skills and your active participation in the telecommunications community.

When crafting your resume, be sure to include any relevant professional affiliations or awards, providing context for each accolade to give employers insight into your strengths and accomplishments.

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Telecommunications Technician resume examples for 2024

A telecommunications technician resume should showcase a variety of skills. These include proficiency with broadband, customer service, and hands-on experience with fiber optic cables and telephone systems. Knowledge of specific tools and technologies, such as test equipment, VoIP, and routers, is also important. As Dan Brown , Marketing Communications Director at the Telecommunications Industry Association (TIA), points out, "the need to manage and maintain physical infrastructure will never go away, but as more and more of that infrastructure becomes virtualized, software skills and knowledge of remote management systems are skills that will be increasingly in demand."

Telecommunications Technician resume example

How to format your telecommunications technician resume:.

• Use the exact job title from the application in your resume
• Highlight accomplishments in your work experience section, such as installing and troubleshooting equipment to support various circuits or performing equipment installations including plant layout records
• Aim to fit your resume on one page, focusing on relevant experience and achievements

Choose from 10+ customizable telecommunications technician resume templates

Choose from a variety of easy-to-use telecommunications technician resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your telecommunications technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Telecommunications Technician resume format and sections

1. add contact information to your telecommunications technician resume.

Telecommunications Technician Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your telecommunications technician resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Telecommunications Technician Education

Telecommunications Technician Resume Relevant Education Example # 1

Some College Courses In Business 2015 - 2017

Arizona State University Phoenix, AZ

Telecommunications Technician Resume Relevant Education Example # 2

Associate's Degree In Electrical Engineering Technology 2013 - 2015

Remington College Colorado Springs, CO

3. Next, create a telecommunications technician skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an telecommunications technician resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

A telephone system is a technology that enables wired or wireless telecommunication services. It is used for enabling electronic transmission of voice or data between distant parties. Landlines, mobile phones, smartphones, voice calling apps and software, all are examples of modern telephone systems.

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

A communications system otherwise called a communication system is a collection of communications equipment integrated into a coherent system and allows people to keep in touch with each other over a geographical system.

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Top Skills for a Telecommunications Technician

• Broadband , 14.3%
• Customer Service , 7.2%
• Fiber Optic Cables , 5.7%
• Telephone Systems , 5.5%
• Other Skills , 67.3%

4. List your telecommunications technician experience

The most important part of any resume for a telecommunications technician is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of telecommunications technicians" and "Managed a team of 6 telecommunications technicians over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

5. Highlight telecommunications technician certifications on your resume

Specific telecommunications technician certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your telecommunications technician resume:

• Telecommunications (TCM)
• Master Certified Electronics Technician (CETma)
• BICSI Technician
• Telecommunications Master Technician Certification
• Cisco Certified Network Associate (CCNA)
• Network 5 Certification
• Telecommunications Electronics Technician (TCM)
• Fiber Optics Technician (FOTC)
• Emergency Medical Technician (EMT)
• Certified Network Computer Technician (CNCT)

6. Finally, add an telecommunications technician resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your telecommunications technician resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common telecommunications technician resume skills

• Customer Service
• Fiber Optic Cables
• Telephone Systems
• Telecommunication
• Test Equipment
• Communications Systems
• Phone System
• Communications Equipment
• Structured Cabling
• Patch Panels
• Voice Mail Systems
• Trouble Tickets
• Computer System
• Network Equipment
• Security Systems
• Transmitters
• Data Network
• Level Troubleshooting
• Ladder Racks
• Technical Specifications
• Teleconferencing
• Customer Orders
• Switchboards

Telecommunications Technician Jobs

Links to help optimize your telecommunications technician resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Telecommunications Technician Resume Examples and Templates

This page provides you with Telecommunications Technician resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Telecommunications Technician resume.

What do Hiring Managers look for in a Telecommunications Technician Resume

• Technical Proficiency: Strong knowledge of telecommunications systems and equipment.
• Troubleshooting Skills: Ability to diagnose and resolve network and equipment issues efficiently.
• Attention to Detail: Precise work to install and maintain telecommunications infrastructure.
• Safety Conscious: Adherence to safety protocols to minimize risks associated with the job.
• Documentation: Accurate record-keeping and documentation of equipment configurations and repairs.

How to Write a Telecommunications Technician Resume?

To write a professional Telecommunications Technician resume, follow these steps:

• Select the right Telecommunications Technician resume template.
• Write a professional summary at the top explaining your Telecommunications Technician’s experience and achievements.
• Follow the STAR method while writing your Telecommunications Technician resume’s work experience. Show what you were responsible for and what you achieved as a Telecommunications Technician.
• List your top Telecommunications Technician skills in a separate skills section.

How to Write Your Telecommunications Technician Resume Header?

Write the perfect Telecommunications Technician resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Telecommunications Technician position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Telecommunications Technician resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Telecommunications Technician Resume Example - Header Section

Joey 9 W. Wakehurst St. Mount Vernon, NY 10550 Marital Status: Married, email: [email protected]

• Good Telecommunications Technician Resume Example - Header Section

Joey Campos, Mount Vernon, NY, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Telecommunications Technician email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Telecommunications Technician Resume Summary?

Use this template to write the best Telecommunications Technician resume summary: Telecommunications Technician with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Telecommunications Technician Resume Experience Section?

Here’s how you can write a job winning Telecommunications Technician resume experience section:

• Write your Telecommunications Technician work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Telecommunications Technician work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Telecommunications Technician).
• Use action verbs in your bullet points.

Field Telecommunications Technician Resume Example

Field Telecommunications Technician

• Maintained optical and copper networks.
• Resolved reported network errors on-site.
• Repaired damaged cables and connections.
• Conducted testing and measurements on internet and telephone connections.
• Performed related fieldwork related to physical internet infrastructure.

IT and Telecommunications Technician Resume Example

IT and Telecommunications Technician

• Reported directly to the Sub-director in charge of computer systems and collaborated closely with telecommunications and IT team members to install, configure, and commission telecommunications and computer systems, addressing user queries promptly and accurately, and resolving issues to user satisfaction.
• Administered and maintained user accounts for computer and software access, as well as email accounts.
• Conducted basic troubleshooting, repair, and maintenance for computer equipment such as microcomputers, disk drives, and laser printers, assisting in diagnosing hardware versus software problems with remote users.
• Assisted users with personal computer hardware, software, and specialized mainframe technology, operated a multi-platform computer environment, and monitored production job scheduling and execution.
• Installed auxiliary equipment such as power supplies, solar power systems, UPS units, Voltage Regulators, DC converters, protection systems, alarms, smoke detectors, and fire-suppression systems.
• Collaborated with partners like HUAWEI in developing new solutions and upgrading existing videoconferencing applications.
• Maintained an inventory of IT equipment (IT assets like computers and printers) and kept comprehensive and up-to-date project documentation.
• Installed Wi-Fi, WiMAX antennas, Internet Access Points, transmission lines, and accessories.
• Completed tasks related to scheduled service requests, including equipment replacement, installation/de-installation, software installation, LAN configuration, etc.
• Configured and tested audio/video conference and desktop video conference hardware/software using available communication and network connectivity.
• Monitored inventory levels, initiated procurement when thresholds were low, and recommended hardware, software, devices, and tools acquisitions.

Telecommunications Technician Resume Example

Telecommunications Technician

• Conducted troubleshooting and rectified faults on ADSL2+, FTTB, NBN FTTH/N/C HFC services at customer premises.
• Specialized in fault isolation and diagnosis, including cabling, terminations on wall sockets, MDF jumpering, and patch panel cabling.
• Performed exchange visits to troubleshoot and diagnose line faults.
• Offered technical advice and information on telecommunications networks and associated equipment, identifying complex issues for resolution.
• Provided technical support directly through telephone calls, including Test Queue assistance during lockdowns.
• Conducted overhead and underground copper cabling installations.
• Specialized in troubleshooting and repairing copper cable faults.
• Installed and maintained new telephone lines.
• Engaged in Access Network planning.
• Proficient in optic fiber splicing, troubleshooting, and maintenance using Fujikura 62C, 70R, and 70S fusion splicing machines.
• Expertly prepared, cleaned, cleaved, and joined fiber with minimal losses, achieving a power budget of less than -24dB.
• Knowledgeable in fiber color coding, modes, and applications.
• Installed Network Access Points and configured them.
• Configured basic settings for Cisco switches, routers, and modems.
• Installed new subscribers for ADSL services.
• Installed PABX systems.
• Installed and configured operating systems like Windows 10/11.
• Configured and provisioned end-user hardware.
• Troubleshot basic issues related to virtual machines.
• Conducted daily infrastructure system checks.
• Performed system and software application upgrades and maintenance.
• Supported and administered various third-party applications.
• Scheduled firmware upgrades for network devices and collaborated with senior network architects on network optimization.
• Stayed updated with the latest technologies, product launches, and industry trends.
• Collaborated closely with network administrators and server engineers to ensure top-notch service delivery.
• Developed expertise in communication systems cabling, circuitry, and wiring through projects with public utility companies.
• Established networks and set up computers for both business and residential clients.
• Diagnosed and resolved complex integrated customer issues, covering implementation, add-ons, maintenance, and support for voice and data services.
• Conducted research to recommend network and data communications hardware and software solutions.
• Provided responsive service, addressing service requests during and after business hours.
• Coordinated the installation of new users and managed relocations of existing users.
• Installed and configured new devices and system components.
• Delivered friendly and efficient customer service, handling challenging situations with ease.
• Collaborated with customers to understand their needs and provide exceptional service.

Field-Based Telecommunications Technician Resume Example

Field-Based Telecommunications Technician

• Installed fiber optic systems and ensured their proper functionality.
• Inspected, resolved, and repaired (or replaced) faulty or outdated fiber optic cables.
• Conducted splicing, measurements, and replacement of damaged network components.
• Performed work at elevated heights and in underground network environments.
• Installed fiber optic cables by blowing them through preinstalled Micro ducts according to design schedules.
• Executed premises cabling and managed both underground and overhead cabling requirements.
• Completed work order schedules and documented progress with photographs.
• Organized and carried out scheduled maintenance routines.
• Installed surveillance systems, including wireless and wired security cameras.
• Managed basic firm management aspects, including scope, schedule, budget, quality, and risk management.
• Ensured that all work adhered to Health & Safety policies, assessments, and risk guidelines.
• Maintained a high level of customer service throughout all tasks.
• Oversaw project planning and scheduling, facilitating coordination among architects, structural consultants, and other stakeholders.
• Monitored cash flow, tracking payments made versus project progress.
• Estimated anticipated costs versus actual costs and reconciled material reports.
• Conducted quality control assessments of workmanship, finishes, and materials testing.
• Authored and edited progress reports, daily reports, and monthly reports.
• Verified bills, checked measurements, and issued payment certificates.
• Planned network installations by reviewing customer orders, plans, manuals, and technical specifications.
• Ordered and collected necessary equipment, supplies, materials, and tools.
• Assessed installation sites and prepared installation diagrams.
• Took responsibility for promptly escalating security issues, ensuring adherence to SLAs, and driving resolution and mitigation.

Top Telecommunications Technician Resume Skills for 2023

• Telecommunications systems installation
• Network cabling and wiring
• Fiber optic cable installation and splicing
• Telephony systems configuration
• VoIP (Voice over Internet Protocol)
• Network troubleshooting and diagnostics
• Telecommunications equipment maintenance
• IP address management
• Router and switch configuration
• Network security protocols
• Telecom hardware testing
• Network performance optimization
• Ethernet technologies
• Wireless networking technologies
• Cable management and organization
• Telecommunications infrastructure design
• Network protocols (e.g., TCP/IP, SIP)
• Optical time-domain reflectometer (OTDR)
• Telecommunications rack installation
• Data center cabling and management
• LAN/WAN setup and management
• Telecommunications equipment calibration
• Telecommunications circuit provisioning
• Satellite communication systems
• Network monitoring tools
• RF (Radio Frequency) technology
• Troubleshooting hardware and software issues
• VPN (Virtual Private Network) setup and management
• Telecommunications project management
• Wireless access point installation
• Unified Communications (UC) systems
• Telecommunications equipment testing
• Telecommunications standards (e.g., ANSI, TIA)
• Network redundancy and failover configuration
• Network documentation and reporting
• Telecom site surveys and assessments
• Mobile communication technologies (e.g., 4G, 5G)
• Antenna installation and alignment
• Network topology design
• Digital subscriber line (DSL) technology
• Microwave transmission systems
• Power over Ethernet (PoE)
• Network traffic analysis
• Network capacity planning
• Emergency response and disaster recovery planning
• Quality of Service (QoS) implementation
• Cable termination and splicing
• SNMP (Simple Network Management Protocol)
• Network latency optimization
• Telecommunications regulatory compliance

How Long Should my Telecommunications Technician Resume be?

Your Telecommunications Technician resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Telecommunications Technician, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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5 Amazing telecommunications technician Resume Examples (Updated 2023) + Skills & Job Descriptions

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Telecommunications technician: resume samples & writing guide, employment history.

• Develop and implement telecommunications solutions
• Develop and maintain customer relationships
• Participate in system design and planning
• Coordinate and collaborate with other departments
• Troubleshoot and repair telecommunications systems
• Test and document telecommunications systems

Do you already have a resume? Use our PDF converter and edit your resume.

• Install and configure telecommunications hardware and software
• Design, analyze, and optimize telecommunications systems
• Stay up to date with industry trends and best practices
• Develop software applications for telecommunications systems

Professional Summary

• Provide technical support and training to end users
• Monitor and maintain telecommunications networks
• Analyze and resolve system performance issues
• Research and recommend new technologies

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

telecommunications technician Job Descriptions; Explained

If you're applying for an telecommunications technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

telecommunications technician

• Working on HFC network
• Working on MDU’s as well as SDU’S 
• Working at heights and confined spaces with taps, amplifiers and nodes
• Self management of business   
• Working on remediations    
•    Customer service
•   Telecoms network knowledge   
•   Open class cable regisregistration       
•   Reporting to supervisor and telstra     
•   Fault finding and resolving problems                                                                                 
• MDU installs for Multi-level apartments and units.
• Pit and duct validation for NBN and Telstra.
• Providing MDU Plans for shopping centres.
• Completed work related tasks individually or as part of a team.
• Applied correct procedures when using and operating equipment following manufacturer’s and/or trainer’s instructions.
• Applied safe working practices according to Occupational Safety and Health guidelines.
• Travel to customers’ premises to install, maintain, or repair hardware and wiring.
• Install equipment such as amplifiers or splitters to maintain the strength of communications transmissions.

telecommunications technician Job Skills

For an telecommunications technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Software Development
• Software Debugging
• Software Testing
• Software Installation
• Software Maintenance
• Software Troubleshooting
• Software Design
• Computer Programming
• Software Security
• Software Documentation
• Software Integration
• Software Architecture
• Software Development Life Cycle
• Object-Oriented Design
• Software Optimization
• Software Configuration
• Network Administration
• System Administration
• Data Analysis

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your telecommunications technician Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your telecommunications technician Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• TroubleShoot and repair telecommunications systems
• Participate in system design an planning
• Provide technicall support and trainning to end users
• Participate in system design, and planning
• Design, analyise, and optimise telecommunication systems
• Stay up-to-date with industry trends, and best practises.
• Coördinate and collabórate with other departments
• Trouble-shoot and repáir telecommunications systems
• Develóp and docúment system processes and procedúres.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

telecommunications technician Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an telecommunications technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Apple Recruitment Team

As a Telecommunications Technician with a proven track record of success in Software Development, I am excited to apply for the Senior Telecommunications Technician position at Apple. I believe that my skills and expertise would make a valuable contribution to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Apple and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Telecommunications Technician role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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Telecommunications Technician Resume Sample

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Work Experience

• Work with Lottery field technicians while they are at the Lottery agent locations and perform tests and problem analysis of the Lottery’s wireless and wired routers
• Drive to installation locations
• Interact with the public as needed
• Certification: DoD 8570-01.M (Network+ or Security+)
• Most work is performed in the field (closets around campus). Position requires that most of the work day is spent: standing, walking, reaching outward, reaching above the shoulder, climbing, squatting or kneeling, and bending
• Occasional work is performed in an office situate at a desk
• Work involves constant interruptions and requirement to answer on demand questions by phone, in person or electronically
• Coordinate between telecommunication providers and District networking staff to ensure that services are meeting or exceeding all Quality of Services (QoS) and Service Level Agreements (SLAs) requirements
• Identify District’s current and future telecommunication needs (e.g. servers, switches/routers, telephones, telephone features, etc)
• Ensure customer satisfaction through the use of effective communication techniques and the delivery of a quality telephone system
• Review technical issues, insight, and strategies in planning telephone systems; and evaluate and recommend new industry technologies
• Remain updated on National Electrical Code as to the installation of Category X (e.g. 5, 5e, 6, 7) and fiber optic cable
• Stay abreast and updated regarding the latest in VoIP Technology
• Provide telecommunications training, including voice mail, unified messaging, transfers and general use and maintenance to employees as required
• Confer with the Director II of Technology Services regarding District activities in which regulatory compliance and/or training are involved
• Most work is performed in the field (closets around campus). Position requires that most of the work day is spent: standing, walking, reaching outward, reaching above shoulder, climbing, squatting or kneeling, and bending
• Visual focus and strain
• Move up to 25 lbs and up to 50 lbs frequently
• Frequent repetitive hand/wrist motions and finger manipulation
• Work directly with students/clients
• Work requires visual distinction of colors, typically on small wires
• Hearing protection (as needed)
• Safety glasses when working with tools
• Analyze monthly billings for accuracy, unusual usage trends, and potential fraud
• Manage and coordinate the installation, maintenance, and troubleshooting of cable and associated equipment in support of the voice and data network. This includes managing the installation of equipment such as raceways, wire mold, and conduit

Professional Skills

• Work assigned Remedy on Demand tickets from customer database system. Follow the internal processes setup to guide the technician through the customer’s Statement of Work requirements
• Excellent time management skills, with the ability to set priorities and demonstrate timely and effective response to customer and team member needs
• Demonstrates and possesses a strong technical aptitude and good trouble shooting skills
• Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy
• Strong organizational, communication (verbal and written), and interpersonal skills
• Strong communication and customer service skills are essential to liaise with the client, home/business customers and subcontractors in a professional manner
• Possession of excellent programming or scripting skills, including bash or csh

How to write Telecommunications Technician Resume

Telecommunications Technician role is responsible for customer, software, telecommunications, general, computer, microsoft, basic, equipment, hardware, planning. To write great resume for telecommunications technician job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Telecommunications Technician Resume

The section contact information is important in your telecommunications technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Telecommunications Technician Resume

The section work experience is an essential part of your telecommunications technician resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous telecommunications technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecommunications technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Telecommunications Technician resume experience can include:

• Good customer service and public contact skills
• Operate and train others to operate diagnostic equipment for monitoring and testing equipment and facilities
• Use analytical and advanced technical skills to define and evaluate network hardware and software relating to business communication applications
• Related experience, or equivalent combination of education and experience
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customer/clients
• An experienced installer of fibre with knowledge of NZ telecommunications networks or someone with lines experience from the electrical industry

Education on a Telecommunications Technician Resume

Make sure to make education a priority on your telecommunications technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecommunications technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Telecommunications Technician Resume

When listing skills on your telecommunications technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical telecommunications technician skills:

• Strong people skills, Great attention to detail, excellent organizational skills. Ability to multiple task
• Good communication and technical skills to effectively diagnose and solve problems
• Excellent problem-solving skills with strong attention to detail. Ability to work within a team environment
• Written and verbal communication skills to interact effectively with users, TIS staff and vendors
• Strong computer and organizational skills so that they can place equipment orders and monitor service requests
• Self-starter and effective time management skills required

List of Typical Experience For a Telecommunications Technician Resume

Experience for senior telecommunications technician resume.

• Strong customer skills and the ability to communicate respectfully
• Proven ability with CAT5/CAT6 splicing, cabling, terminating (Ideally 2+ Years of Experience)
• Response effectively to customer and diverse demands
• Fiber experience (mid and senior level experience is acceptable)
• Presentation skills, to assist in presenting information to management resulting in purchase and installation of telecommunications equipment

Experience For Lead Telecommunications Technician Resume

• Experience Installing conduit, card access systems, A/V, Mounting TV's, Ceiling Speakers, Amplifiers, paging
• Experience setting up and troubleshooting many of the following technologies
• Experience assessing offensive and defensive security capabilities of technologies (including vulnerabilities assessments)
• Experience troubleshooting software and/or hardware issues by analyzing log data
• Experience in directly supporting critical systems requiring high availability in accordance with industry standards
• Network Cabling installation experience(Cat5/6) from pulling to
• Skilled in the use of T1 transmission test set, BERT test set, error testing, and PRI testing equipment
• Ethical: Ability to demonstrate conduct, conforming to a set of values and accepted standards
• 1 Recent experience is defined as having worked directly with the technologies within the last three (3) years

Experience For Enterprise Telecommunications Technician Resume

• Experience in writing advanced scripts (UNIX/LINUX, Mac OS, Windows and Virtualization)
• Experience analyzing desktop and mobile platform internals
• Experience in using a laptop to set configurations on an Avaya IP Aura System
• Five years practical experience in electronics, telecommunications, local and wide area networks, and troubleshooting telecommunications equipment
• Ethical – Ability to demonstrate conduct, conforming to a set of values and accepted standards

Experience For Tech Specialist Telecommunications Technician Resume

• Experience Working knowledge and use of MS Office (Word, Excel, and Access) is required
• Hands on experience in the following is highly desired
• Experience in using a laptop to set configurations on an Avaya IP Aura System.
• Operate UTV / ATV / Snowcat vehicles
• Ensures that telephone exchange and voice mail system operate smoothly and meet availability and reliability targets
• Experience with camera management systems and digital video systems

Experience For Telecommunications Technician, Tech Resume

• Receive, plan and prioritize jobs/work orders via centralized resource management in his/her territory on a daily basis
• Underfill – one (1) year of relevant experience
• Underfill – two (2) years of relevant experience
• Demonstrated ability to interpret, evaluate, analyse plans, diagrams and sketches
• A valid full NZ driver’s licence (Class 1 – manual) is essential
• Insure that equipment and circuit installations are of good quality
• Develops and maintain good relations with internal and external customers
• Applies telecommunication knowledge and experience to analyze trouble reports and perform maintenance of telecommunications equipment
• Experience within telecommunications

Experience For Telecommunications Technician, Mid Resume

• Experience in construction environments
• Low voltage experience
• Experience with access control/burg systems
• Broad technology experience in military communication systems
• Two years of telecommunications support work experience
• Experience in similar critical facilities
• Experience installing CAT3, CAT5E, and CAT6 cabling. Knows 66 and 110 blocks and knows 568A and 568B termination
• Good understanding of SLA management, and Change Management
• ) Experience with scissor/boom lifts and working on ladders

Experience For Junior Telecommunications Technician Resume

• Hand and finger dexterity and good eyesight with the ability to determine colors when working in dark areas
• Experience performing MAC (Moves, Adds, and Changes) on Analog and ISDN Centrex telephone service
• Experience with Avaya Communications Manager G450, S8300, IP- PBX including internal CCM voice mail
• Having reliable transportation including necessary tools
• Applying a basic knowledge of all areas of telecommunications, to include the installation and repair of telecommunications systems and equipment
• Facilitating orders for telecommunication circuits
• Organized: Possessing the trait of being organized or following a systematic method

Experience For Telecommunications Technician Viii-west Lafayette Resume

• Organized – Possessing the trait of being organized or following a systematic method
• 9) Splices wires or cables, using hand tools or soldering iron
• Installs and maintains, distribution racks, distribution cables, terminals, grounding, and wiring on a variety of communications systems
• Basic computer literacy e.g. use of tablets and laptops for processing work orders and reporting on common software programmes
• Responsible for performing DMV Police data checks for the police units requesting such data

Experience For Outside Plant & Telecommunications Technician Resume

• Ensures that safety is always at the forefront, by wearing approved safety equipment and following all safety procedures and practices
• Cisco IOS Routing and Switching
• Proficient at terminating and installing BNC’s, fiber-optic LC, ST and SC, Cat-6, RGB & coax cables
• Advanced knowledge of critical infrastructure components such as copper plant, fiber cabling, labeling,
• Tests telephones, lines, and cables to ensure proper working condition
• Provides support and maintenance for network infrastructure and supporting products

Experience For Telecommunications Technician Resume

• Generates management reporting and provide archival management services
• Provides Disaster Recovery (DR) planning for telecom hardware and software
• Lift and manipulate needed equipment weighing up to 50 pounds
• Provides voice communication support to Secretary-General and his entourage during special missions overseas
• Assists in drafting operational performance standards and maintenance guidelines for VMS services
• Gathers statistical data on operational performance of telecommunication equipment and prepares engineering drawings
• Consult with End Users concerning their needs and evaluate their requests or requirements

List of Typical Skills For a Telecommunications Technician Resume

Skills for senior telecommunications technician resume.

• Proven ability with Copper splicing, cabling, terminating (Ideally 2+ Years of Experience)
• Effectively identifies and utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments
• Telephone problem troubleshooting skills
• Experience working with Transmission Test sets or similar military experience required
• Relationship Building: Ability to effectively build relationships with customers and co-workers
• Relationship Building – Ability to effectively build relationships with customers and co-workers
• Experience in working with digital, analog, and VoIP hardware and systems, and configuring and maintaining users, telephones, servers, and PBX devices
• Experience with programming or scripting, including bash and csh
• Experience at terminating and installing BNC's, fiber-optic ST and SC, LC, Cat-5/6, RGB & coax cables; and have a working knowledge of cable color codes

Skills For Lead Telecommunications Technician Resume

• Experience with providing engineering and testing support to SW or HW systems
• Experience with setting up and troubleshooting LAN and wireless networks to include termination of various types of cable, coax and fiber
• Good understanding of the NZ Telco network, including international fibre technology and familiar with basic international telecommunication colour codes
• 1) Following protocols coordinate with fire department personnel prior to performing scheduled work on fire protection and/or alarm systems
• Skill in operating personal computer and business software
• 0-6 month experience conducting radio swaps within the aforementioned panels
• Cat 5, Cat 6 cabling experience
• Residential and Commercial wiring experience

Skills For Enterprise Telecommunications Technician Resume

• Experience running fiber in telecommunication systems
• Experience supporting a PBX
• Radio Systems-Demonstrate understanding of Land Mobile radio systems, basic electronics and antenna systems
• Experience with basic cable installation hand tools including RJ-11, RJ-45, and pin crimpers, wire strippers, pin extractors, and punch down tools
• Experience installing conduit
• Experience testing single-mode and multi-mode fiber installations

Skills For Tech Specialist Telecommunications Technician Resume

• Knowledge and experience in network cabling i.e. CAT5 and Fiber Optic
• Experience in racking preconfigured network equipment
• Demonstrate ability to use applicable telecommunications testing equipment, interpret results and make appropriate decisions based on findings
• Good knowledge of Avaya PBX administration, Avaya Aura VMail, call centers, Avaya CMS, DS1 / DS3 & Trunking
• Install and operate all peripheral equipment relating to the networks
• 6 + months of experience installing security systems to include (Lynxs, Simon XT, Concord, Honeywell, DSC, Vista, etc.) panels
• Customer service experience
• Great opportunity to gather experience with a broad range of hardware / technologies

Skills For Telecommunications Technician, Tech Resume

• Traditional media experience (radio, television, newspaper, etc.)
• Telecommunications support experience
• Managing contractors for trenching, terminations, and various installs including fiber and copper cabling
• Terminating, pulling, and installing cables
• Attending training and safety meetings, and working safely at all times

Skills For Telecommunications Technician, Mid Resume

• Fulfilling mobile phone orders including new installations and feature changes
• Enforcing policy to retrieve unused phones, setting up on‐demand conference call dial in numbers
• Scheduling flexibility including overtime
• Facilitating orders for desk
• Managing phones at the customer’s three field offices
• Working issues with phone carriers (for desk phones and conference phones)
• Managing backend phone systems at regional offices until VoIP is deployed
• Needing someone that has worked at enterprise cable company

Skills For Junior Telecommunications Technician Resume

• Willing to work additional or irregular hours as needed ad allowed by local regulations
• Understanding of 25 twisted pair color code
• Posture:Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
• OSP Copper/POTs work (Running cable, troubleshooting, terminating, splicing)
• Knowledge of server management (e.g. monitoring key statistics, managing infrastructure and applications, troubleshooting server problems, etc)
• Can use past, current and upcoming technology (hardware and software) in a virtual setting
• Installation and wiring of routers/switches along with coordination with multiple groups for configuration and troubleshooting
• Program system level configurations or data structures such as Classes of Restriction, Classes of Service, trunking or routing

Skills For Telecommunications Technician Viii-west Lafayette Resume

• Perform basic troubleshooting and system testing, and produce required documentation
• Basic computer literacy– e.g. use of tablets and laptops for processing work orders and reporting on common software programmes
• Knowledge and understanding of telephone cable and Fiber Optic cable installation and troubleshooting
• Responsible for performing and verifying system backups
• 11) Tests communication lines to ensure that specifications are met, using testing instruments such as voltmeter and data scope

Skills For Outside Plant & Telecommunications Technician Resume

• Be willing to do physically demanding general labor
• Install hardware including voice circuit cards, routers, Ethernet switches & hubs, fiber optic cable, copper wiring, and ancillary equipment
• Monitor the operation of the corporate-wide voice and data network using advanced software including
• Provides customer training of the telecommunications features and functionality
• Research and recommends available and emerging voice, data and video communication technologies to recommend future implementations
• Installs and tests communication equipment at customer sites and locations as well as setup test labs in a virtual setting

Skills For Telecommunications Technician Resume

• Work in multiple different databases for the customer ticketing system as well as internal databases used by the program and corporate
• CAT5/CAT6 or fiber cabling experiance
• Knowledge of VoIP network design, telephony features, and call processing functions
• Knowledge of voice, data, and fiber optic cabling and test equipment
• Work a variety of shifts including nights, weekends, and holidays, and to have schedule altered with minimal notice
• Mobile Fleet field communication installations including pedestals, mobile radios, and carrier equipment
• Knowledge of current FCC Rules and Regulations pertaining to radio operations/communications
• Provide expert advice and consultation on telephony including Voice over Internet Protocol and Wide Area Network

List of Typical Responsibilities For a Telecommunications Technician Resume

Responsibilities for senior telecommunications technician resume.

• Installs, configures, tests and commissions IP Telephony, IP Video Conferencing, IP audio and video multi-casting, telecommunications, Access Control and Directory Services
• Coordinates with telephone service requesting departments, Facilities Management Division, local and long distance telephone service providers, leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the OAHs, and/or Missions
• Demonstrated abilities in the configuration, maintenance and troubleshooting of Voice, Data and RF systems
• When assigned, provides project leadership in the planning, scheduling and controlling of time, equipment and manpower requirements
• Respond to emergency situations during normal business hours for the purpose of resolving immediate client concerns and meet SLAs
• Analyses service level provided by contractors in correcting reported troubles in telephone and voice mail service
• Monitors contractors’ performance in carrying out Moves, Adds and changes and ensures that established guidelines are met

Responsibilities For Lead Telecommunications Technician Resume

• Supervises UN and contractor staff responsible for a) Voice Mail b) Service and Quality Control c) Traffic Analysis, Facsimile and Paging Service
• Advises the Chief on matters relating to operation of telephone and voice mail systems
• Co-ordinates and provides advanced technical support to operating Units
• Work with engineers, analysts, programmers, technicians and managers in the design, testing and evaluations of systems
• 4) Create pathways around/through and wiring doors
• 10) Disassembles equipment and inspects and tests wiring to locate and repair problem

Responsibilities For Enterprise Telecommunications Technician Resume

• Installation, maintenance and management of communication infrastructure to data servers, networking hardware, IP devices, and IT systems
• Coordinate with other Team Members within Black Black and the client for the purpose of completing projects/work orders efficiently
• Participates in managing inventories and operation budgets
• Utilize ladders of varying heights, basic hand tools and power tools
• Learn basics between different types of cabling and termination methods
• Troubleshoot existing cable infrastructure (Cat 3/5/6, 110 blocks, etc.)
• Learn how to terminate/splice fiber optic cabling
• Familiarity with fiber splicing

Responsibilities For Tech Specialist Telecommunications Technician Resume

• + Participates in managing inventories and operation budgets
• Serves as a technical advisor; provides technical assistance/guidance to system users, program managers, and contracting personnel
• Coordinate with other Team Members within Black Box and the client for the purpose of completing projects/work orders efficiently
• Learn basics between various types of cabling and termination methods
• Solve problems with existing cable infrastructure (Cat 3/5/6, 110 blocks, etc)
• Maintain working technical knowledge of the Telecommunications Technician position
• Participates in Emergency Planning drills and exercises as directed
• Responsible for over-all site connectivity. Expert in using state-of-the-art telecommunications test equipment

Responsibilities For Telecommunications Technician, Tech Resume

• Responsible handling a variety of calls and numerous emergency calls, bomb threats, crisis intervention and threaten suicide
• Responsible for placing overseas call and faxes for staff members as it relates to patient care
• Responsible for over-all site connectivity an expert in using state-of-the-art telecommunications test equipment
• Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications
• Prepared to take undertake continuous training and development

Responsibilities For Telecommunications Technician, Mid Resume

• Employs technical knowledge, understanding, and aptitude to perform assignments and complete projects in a timely manner
• Familiarity using databases is required
• Ensures that preventative maintenance schedules on telephone exchange and voice mail system are carried out per established guidelines
• Assists the Chief of Section in implementation of projects
• Ensures performance of traffic analysis and recommends measures to alleviate overload situations

Responsibilities For Junior Telecommunications Technician Resume

• Assists in large projects when services are to be provided in new locations
• Manages intranet site and post policies, procedures, and guidelines in intranet
• Operate, maintain and repair the telephone switch networks from the Main Distribution Frame (MDF) to call processing, including Automatic Call Distribution (ACD), Voice Mail Platforms, and CMS Server etc., to the end instrument
• Operate, maintain and repair all segments of government owned copper and fiber optic mediums, both buried, underground and aerial throughout the base. Coordinate on civil engineering (CE) digging permits. Trace and mark cables to prevent damage. Monitor construction job sites to ensure compliance with digging permit rules
• Perform long-haul telecommunications management functions following the guidance in, AFMAN 17-2101 Long-Haul Communications Management. Manage, operate, install, design, and offer recommendations on technology refreshment, configuration management, and user support for base telecommunications infrastructure, systems, and applications

Responsibilities For Telecommunications Technician Viii-west Lafayette Resume

• In coordination with the MacDill AFB 6 COMM Sq., develop and manage an on-hand Government Furnished Equipment (GFE) critical spares requirements and inventory listing for identified systems platforms to minimize service interruptions. Provide the requirements and inventory to the COR
• Manage C4 systems service warranties, maintenance (i.e., NORTEL CS 1000M telephone switch, applications system and call centers processing) and the Telephone Control Officer (TCO) program
• Function as Government Emergency Telephone System (GETS) point of contact to manage tracking and usage of the service
• Perform quality assurance for contract telephone systems and services
• Install, program, relocate, remove and maintain telephone switching equipment, telecommunications systems, cable system (maintain & repair copper/fiber cables), data circuitry, and security and gate monitoring cameras
• Troubleshoot, perform diagnostics, verify system connectivity, coordinate with Tier 2 level support, and perform actions as required by, the awarded vendor, higher level helpdesk
• Manage base secure voice program. Properly account for secure voice devices to include digital STE telephones. Conducts initial/annual refresher training on the proper accountability of STE keying material and maintain accurate and up to date folders for all assigned Secure Voice Responsible Officers (SVROs)
• Basic knowledge and understanding of IP networking is desirable
• Educate base personnel regarding information security procedures and provide assistance upon request

Responsibilities For Outside Plant & Telecommunications Technician Resume

• The position is key to the safe and efficient operations of business unit’s mission critical communications network as the job requires working in and around production areas in Upstream, Downstream refining and Midstream Pipeline valves and control rooms
• Functional knowledge and demonstrated use of standard PC applications (MS Word and Excel)
• Experience with communications testing equipment and a working knowledge of fiber optic and coax cable is required
• Keep PG&E’s IT systems operational to support bothbusiness and operational IT networks needed to provide electricity to our customers
• Extensive travel within the U.S
• With appropriate training, demonstrate with confidence the ability to operate powered equipment such as golf cart, transport cart, pallet jack, scissor lift, and boom lift
• Read and understand blueprints, and technical drawings is required
• Installs, maintains and tests telecommunications equipment for voice and data transmission; this would include but is not limited to PBX’s, remote channel banks, TI multiplexors, analog telecommunications wiring and other job specific communications equipment

Responsibilities For Telecommunications Technician Resume

• Exposure to some work hazards which require the use of normal safety precaution
• Limited exposure to dirt and dust
• Field trouble tickets and phone calls from the Helpdesk
• Diagnose and solve telecommunications problems
• Provision circuits with Telco Carriers and keep accurate inventories of these circuits
• Implement changes and maintain the operation and repair of all related equipment
• Set up user accounts and maintain databases
• Perform Daily, Weekly, Monthly, Bi-monthly and Annual Preventive Maintenance of equipment

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Telecommunications Technician Resume Samples

A Telecommunications Technician will oversee the business telecommunication networks which include cable, internet, telephones, and other office equipment. The job description includes taking responsibility for the installation, planning, and maintenance of all systems, as well. A well-drafted Telecommunications Technician Resume gives a list of the following core duties – installing and maintaining systems , upgrading systems if needed, performing regular tests to ensure all components are running well, testing circuits, troubleshooting and repairing systems and solving all issues.

Employers look for technicians with the following skills and abilities – knowledge in various telecommunications systems and practices; basic diagnostic skills; customer service experience, familiarity with OSHA safety standards; ability to think analytically, and physical fitness as needed at the job. An Associate’s degree in telecommunication is a common qualification represented on resumes.

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• Telecommunications Technician

Telecommunications Technician Resume

Summary : Telecommunications Technician is responsible for the installation, configuration, and maintenance of telecommunications systems. This includes ensuring that the company’s network meets company policies, standards, and requirements. The Technician will also be responsible for the installation and configuration of new systems as needed by the company.

Skills : Microsoft Office Suite, HTML 5, CSS3, Javascript, Bash Shell, Ajax, C, Type 45 Wpm, php, Mongodb, Nodejs, MySQL, MongoDB, angjularjs, UML, React.

Description :

• Ensuring the uninterrupted availability of telecommunications and all internal communications services in a patient mission-critical environment.
• Drive continuous improvement in the quality, efficiency, and delivery of all telecommunications services.
• Direct the efforts of a telecom support team tasked with the administration of multiple systems, Telemate call accounting software, and Cisco VoIP system.
• Full management of all related procurement and billing administration.
• Provide value-added service by providing backup support for two additional hospitals on an as-needed basis.
• Serve as a strategic member of the hospital space planning committee.
• A key contributor to the savings of hundreds of thousands of dollars through attentive management, cost-effective improvements, and purchase of telecommunications facilities. 
• Worked in close collaboration with contractors including cabling, electrical, computer, nurse call, fire, and security.
• Medical monitoring to cost-effectively design and install all necessary voice devices and cabling infrastructure that included fiber backbone, CAT 5 voice and data cabling.

Head Telecommunications Technician Resume

Summary : A hardworking and focused employee at with an Associate Degree in Smart Building Technology. Experience in addressing specific customer requirements through 18+ years in sales and customer service. Past experience working with home wiring, home theaters, and computer networking.

Skills : Telecommunications, Telephone, Wireless.

• Planed network installations by studying customer orders, plans, manuals, and technical specifications.
• Ordering and gathering equipment, supplies, materials, and tools, assessing installation site, and preparing an installation diagram.
• Established voice and data networks by running, pulling, terminating, and splicing cables.
• Installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems.
• Verified service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.
• Documented network by labeling and routing equipment and cables, recording configuration diagrams and specifications.
• Maintained network by troubleshooting and repairing outages testing network back-up procedures; updating documentation.
• Maintained customer rapport by listening to and resolving concerns, answering questions.
• Maintained a safe work environment by following codes, standards, and legal regulations.
• Kept supplies ready by inventorying stock, placing orders, verifying receipt.

Telecommunications Technician-Intern Resume

Objective : Telecommunications Technician with 3 years of experience, is now seeking advanced level technician employment in data, VOIP and fiber optics and/or field service engineering.

Skills : Bucket Truck, Dependability, Reliable, Respondable, Self-Motivated, Ability to Work.

• Perform Inside Plant, functions in copper and fiber cabling, maintenance, troubleshooting and repair of NIPR, SIPR and commercial networks.
• Assisted in OSP cabling and trenching installation cable TV, and telephone cabling installations.
• Performed maintenance, troubleshooting, and repair of equipment and cables installed.
• Planned network installations by conducting site surveys, studied customer orders, plans, and technical specifications.
• Train co-workers in ISP installation methods according to BICSI, EIA, TIA, and ANSI codes, regulations and standards.
• Maintain records of work orders, inventory, and training using Microsoft Word, Excel, and Visio to record all information.
• Verified services using Fluke network assistant analyzer tester and OTDR to perform tests and to troubleshoot circuits, equipment, identifying, correcting, or escalating problems.

Telecommunications Technician II Resume

Summary : Over 8 years of diverse administrative experience. Proven ability to handle and manage an office environment, excellent customer service, organizational, and technical skills.

Skills : Test System, Troubleshoot, Dependability, Reliable, Respondable, Self-Motivated, Ability to Work.

• Ensured adherence of all applicable regulations, instructions, and Internal Operating procedures (IOP, including ensuring the Telecommunication Center) ISO 9001 guidelines.
• Relayed and transmitted secure, accurate messages via the Automated Digital Network (AUTODIN) communications system.
• Ensured encryption and decryption of classified message, and the proper protection and handling equipment, materials, and publications.
• Monitored and reported circuit outages, degradations, equipment malfunctions through the appropriate chain of command in order to expedite the establishment. 
• Used the computer daily to log records, reports, and hand receipts for all equipment accountability.
• Maintained cryptographic inventories and reported outages by sending classified messages and secure telephone calls through secure voice.
• Performed duties as switchboard operator; operating a multi-line telephone system.

Chief Telecommunications Technician Resume

Summary : 18+ years of experience as a Chief Telecommunications Technician is now looking to gain a position which will allow using years of experience in the Telecommunication/IT industry.

Skills : Microsoft Word, Excel, PowerPoint, Photoshop, Photography, Telecommunications.

• Responsible for the Telecommunication Infrastructure for the Main and Satellite campuses Directed the installation of new PBX and VoIP systems for the University.
• Installed an NEC PBX for the new 400 room dorm on the main campus.
• Provided telephony services for the newly acquired Hospital which became a 500plus telecom set building.
• Relocated multiple departments for a renovation project to other buildings and upon completion moved departments back.
• Maintained wiring plant in excel by building and pair count which allowed for easy moves adds and changes.
• Installed billing program for monthly departmental budget chargebacks for outbound calls and for new and replaced telecom equipment.
• Helped to manage the annual telecommunications overall costs.
• Approved payment to vendors for monthly charges related to the incoming, and outbound calling PRI, T1, POTS lines and Cellphones.
• Allowed the University to become a time and materials customer because of the experience as a former telecom field technician.

Telecommunications Technician III Resume

Headline : Highly experienced in infrastructure and technology course development and training, frequently serving as a consultant and in-house trainer for national and international telecom companies.

Skills : Welding, Arc, Telephone Engineering, Forecasting, Testing, Circuit Provisioning, Microwave, Digital Radio, Fiber Optics, Cable Engineering, and Flux.

• Establishes voice and data networks by running, pulling, terminating, and splicing cables.
• Installing telecommunications equipment, routers, switches, cable trays, installing and updating ladder racks.
• Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.
• Documents network by labeling and routing equipment and cables, recording configuration diagrams and specifications.
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, updating documentation.
• Maintains customer rapport by listening to and resolving concerns, answering questions.
• Maintains safe work environment by following codes, standards, and legal regulations.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
• Complete install of two buildings with a team of three over 2 weeks time period.

Telecommunications Technician-Supervisor Resume

Summary : Motivated, professional with 17 years of track record in the Telecom field as a Telecommunications Technician. Dependable and reliable with extreme loyalty and pride for the company.

Skills : Telecommunications, VoIP, Provisioning, Networking, Help Desk.

• Perform telecommunications maintenance support for moves, adds, changes and disconnection of telephone service.
• Receive and respond to telephone trouble calls and calls requesting telephone-related information.
• Resolve problems by analyzing and repairing or replacing defective equipment, and programming telephone instruments as requested by users.
• Maintain inventory of campus infrastructure equipment, installed cable plant and spare telephone equipment.
• Conduct site surveys to determine technical requirements for installations, relocations, and upgrades of telephone equipment, systems, and services.
• Maintain records of telephone trouble calls, client orders and other records to track services provided by telecommunications vendors.
• Submit monthly progress report, describing the work completed and the work forecasted.
• Maintain Telecommunication Equipment Inventory by performing monthly inventory and preparing a necessary purchase order. 
• Perform Monthly UPS inspection and report on findings from the inspection.

Sr. Telecommunications Technician Resume

Summary : Seeking a challenging Information Technology/Telecommunications Management position where the esprit de corps, dedication, determination, motivation can be utilized in accomplishing the company mission objectives.

Skills : Team Player, Security Clearance, Technical Support.

• Conducted moves, adds, changes and deletion requirement for plain old telephone and VoIP services from start-to-finish.
• Troubleshot and maintained voicemail systems, electronic key systems, private branch exchanges, central office switches.
• Performed commercial installation and troubleshooting of voice/local area network cabling infrastructure.
• Reviewed floor plans, schematics, blueprints for installation or removal of telecommunications services and infrastructure.
• Established, modified and deleted hardcopy or electronic records within the appropriate database application.
• Surveyed customer service requests for moves, adds, changes and deletion of services, wrote work order requirements.
• Attended front-facing customer meetings; provided solutions/alternatives to achieve customer's' requirements.
• Reviewed and recommend modifications to statements of work (SOW) for vendor performed services and projects.
• Evaluated team or vendor performed work ensuring compliance with EIA/TIA and NFPA codes and standards.

Jr. Telecommunications Technician Resume

Headline : A hardworking individual with strong customer service and leadership skills. Seeking to apply skills to fill an entry-level position as a clerk. Looking forward to an opportunity to grow and become a skilled and contributing member of a purpose-driven team striving for excellence.

Skills : Dependability, Reliable, Respondable, Self-Motivated, Ability to Work.

• Rendered direct supervision to field service technicians.
• Determined and addressed complex service matters through expert maintenance and installation of telecommunications equipment and products.
• Observed diagnostic issues and made use of test instruments in troubleshooting network hardware.
• Set up and conducted testing to different communication equipment and services to the specified configurations.
• Guaranteed proper working order for the latest and simplified network services.
• Applied efficient time management skills to meet customers' commitments and deadlines.
• Coordinated with internal and external clients in providing exceptional customer service.
• Sustained positive working relationship with the entire level of staff and displayed a team-oriented attitude.
• Served as Acting Turf Team Leader and held responsibility in mentoring and facilitating a team of 15 installation and maintenance field service technicians.

Unit Telecommunications Technician Resume

Headline : Seeking to continue work in a face-paced environment. Includes military telecommunications network experience with a secret clearance and strong work ethic in a fast-paced environment specializing in the continental, enabling to lead and direct.

Skills : Network Monitoring and/or Maintenance, Troubleshooting Voice and Data Circuits, Routing Protocols, Strong Written, and Verbal/Phone Communication Skills.

• Accounting for over $72 million dollars' worth of gear and over 300 personnel.
• Conducted gear inventory for over $290 million dollars, receiving 100% for every inspection conducted.
• Consistently displayed exceptional technical skill, performance, and resourcefulness by managing the telecommunication section.
• Handled incoming calls from subordinate units, responded to inquiries and providing customer service in all matters related to communications.
• Served multiple positions including squad leader, platoon Sergeant, training Non-Commissioned officer, electronic key management system manager and hazmat coordinator.
• Performed office work such as answering telephone calls, filing, routing mail, making copies, re-establishing job technical skills manuals and scheduling meetings.
• Ordered and received office supplies, radio communication supplies, and unit supplies for over 300 personnel, tracking funds and equipment efficiently.

Telecommunications Technician-Cable Resume

Summary : Dedicated and articulate professional with years of outstanding performance, and excelled as a leader. Accountable and ambitious, able to remain focused and productive in challenging situations.

Skills : Supervision, Transportation, Telecommunications, Security.

• Installed, operated, and performed unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, and associated equipment.
• Analyzed BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit.
• Installed, operated, and performed strapping, re-strapping, preventive maintenance checks and services, on communication security devices.
• Operated and performed Preventive Maintenance Checks and Services on assigned vehicles.
• Installed, operated, and performed preventive maintenance checks and services on assigned power generators.
• Supervised operations and assisting team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems.
• Supervised, performed and assisted team members in the performance of unit-level maintenance on assigned communications equipment.
• Familiar in requesting logistical support.

Assistant Telecommunications Technician Resume

Headline : Experience planning and directing administrative functions to meet time-critical deadlines. Customer service professional with 6 years' experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment.

Skills : Telecommunications, Troubleshooting, and Installation.

• Maintain broad knowledge of client products and services.
• Handle and respond to constant inbound phone calls via telephone and email inquiries, as well as send outbound email communications (following customer calls).
• Research and resolve inquiries verbally, in writing, and online through internet investigation.
• Greet customers in a courteous, friendly and professional manner using agreed-upon procedures.
• Listen attentively to and respond to customer needs and concerns, demonstrate empathy as appropriate (where appropriate).
• Completely understand the nature of customer calls through probing and confirmation statements.
• Resolve customer issues completely on the first contact, as appropriate, or transfer, as required, after policy review.
• Confirm customer understanding of the solutions and proactively educates customers on other services offered that will benefit their situations.

Sr. Assistant Telecommunications Technician Resume

Objective : Motivated, personable business professional, with college background and a successful 5-year track record of working healthcare experience. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels.

Skills : OSHA, Excellent Communication, Data Entry, MS Office Suite.

• Worked in a variety of successful partnerships to locate, mark path and depth of underground cables, wires and drop string for the repair of telephone and television cable.
• Executed underground and aerial work in new developments, industrial applications, and modernizations.
• Tracked and analyzed equipment issues to restore services, handled high-pressure emergency call outs, producing timely task results.
• Installed, maintained and repaired all telecommunication access infrastructure, including cable and auxiliary equipment for 25+ locations weekly.
• Achieved 99% quality rating through consistent accountability to management and providing best customer service.
• Working independently and within a team environment culture.
• Provided client consultation and recommendations for technical solutions, exceeding business unit revenues.

Telecommunications Technician & Analyst Resume

Objective : Telecommunications Technician with 3 years of experience, is now looking to pursue a challenging career in Software Development to contribute technical skillset of computer science.

Skills : Telecommunications, Dependability, Reliable, Respondable, Self-Motivated, Ability to Work.

• Performed installation, maintenance, and troubleshooting of various types of telephone systems and voice, data, and CCTV cabling for commercial and residential customers.
• Terminated voice wiring to punch-down blocks and data wiring to patch panels.
• Traveled from site-to-site in a company vehicle to install and replace phone jacks.
• Integrated hubs and routers for data communication.
• Completed installation and configuration of voice mail and musical on-hold systems.
• Integrated with such phone systems as Comdial DX-80 and FXII, and Interacted with customers face-to-face on a daily basis to provide telecommunication needs.
• Maintained daily, detailed reports for each assignment completed and parts used to accomplish tasks.
• Used a computer to program systems and configure features on speakerphones, as well as extensions per customer request.

Headline : Seeking employment for an apprentice lineman position in the utility industry where one can use the skills and training that have retained to become a journeyman lineman within the company and increase future business.

Skills : Passed SOA Exam P, Courses in SAS, R, MATLAB, and Access, Excel, SPSS, and JMP.

• Managed work crews by enforcing policies and procedures, assigning tasks, scheduling projects, and training new employees.
• Supervised assigned operations, planned and organized workloads and crew assignments, evaluated assigned staff, reviewed progress and directed changes as needed.
• Coordinated project phases with other vendors and agencies as needed.
• Gathered, interpreted, and prepared data for studies, reports, and recommendations for the client and vendors.
• Monitored assigned area projects for performance within budget and performed cost control analysis.
• Administered voice and data networks by programming features, established interfaces and integrations.
• Drew wire change diagrams and electrical equipment installation drawings using AutoCAD.
• Tested and re-programmed equipment, identified and corrected problems, conferred with engineers.

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Telecommunications Resume Sample

Regardless of your career level and experience in the Telecommunications or Wireless fields, your ability to adapt to ever-changing technology is essential. Whether your focus is on marketing wireless and wireline solutions, managing teams, coordinating with project engineers, consulting with clients to meet evolving business needs, or programming, troubleshooting, and testing equipment, you must ensure your full value is recognized and effectively illustrated in your resume.

When you consider that a resume has as little as 10 seconds to generate a positive response, you need to have a dynamically developed presentation that balances detail with brevity, eases and encourages reading, and leverages the latest Telecommunication keywords and phrases. Additionally, your strengths and a capacity to excel in crucial areas like relationship management or regulatory compliance will further set you apart from the competition.

The telecommunications resume example below can show you how to accomplish all of this so your job application makes it through Applicant Tracking Systems (ATS) and into the hands of a hiring manager, who will identify you as an ideal candidate and reach out to schedule an interview. That is, after all, your goal! Take a look at the telecom resume sample below so you can compare it to your own.

What Makes this Telecommunications Resume Example Work?

The above telecom resume sample exhibits the following characteristics:

• It highlights relevant skills. Few people list their related skills at the top, or at all. The skills area can provide searchable key industry words for applicant tracking systems (ATS) and search engines and yet only one or two resumes show skills or include a skills area that lists specific skills for the position. Learn more about the top skills employers look for in candidates .
• The contact information stands out. Your name, address, phone and email address are some of the most important pieces of information on your resume - after all, it's how the hiring manager will reach you to schedule an interview. Make sure this set of information is at the forefront, clear, concise and easy to find. Consider using active links to your LinkedIn profile and any other web-based portfolios, as well.
• It has enough white space. Each page of the resume should have sufficient white space around all four sides of the document. Also be sure not to push the margins to the edge. If and when a person prints the document, you want to make sure there are no technical challenges.
• It does NOT include an objective statement. Instead of a generic objective statement, this telecom resume sample makes the candidate’s summary front and center. It simplifies it with three bullet points describing the candidate’s key areas, then goes into more details below.

Due to increasing competition, an effective job search campaign is even more critical for those in the telecommunications industry. To make it happen, you have to put in effort upfront to make your resume the best it can be. TopResume’s professional resume writers are here to help make that happen. We guarantee you’ll get 2x more job interviews within 60 days or we’ll rewrite your resume for free.

Give your resume the makeover it needs to generate interviews. Use our resume writing service today!

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Telecom Technician Resume Examples

Having a well-crafted resume is essential for a telecom technician to demonstrate their technical skills, certifications, and experience to potential employers. In this guide, we’ll discuss the specific elements of a telecom technician resume, the mistakes to avoid, and provide examples of the best telecom technician resumes. With this guide, you’ll be able to create a resume that will showcase you as the best candidate for the job.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Telecom Technician

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly motivated telecommunications professional with 8 years of extensive experience in the telecommunications industry. Experienced in working on copper and fiber optic cable, testing and troubleshooting, as well as installing and maintaining customer networks. A team player with a strong attention to detail, a customer- focused attitude, and excellent problem- solving skills.

Core Skills :

• Troubleshooting
• Network installation and maintenance
• Copper and fiber optic cable installation
• Testing and diagnosing problems
• Excellent customer service
• Knowledge of telecom industry codes and standards
• Familiarity with local and long- distance telecommunications systems
• Ability to work well with a team

Professional Experience :

Telecom Technician, ABC Telecom

• Installed and maintained customer networks
• Troubleshot and repaired copper and fiber optic cables
• Tested and diagnosed problems of customer networks
• Updated customer databases and records
• Ensured that all safety regulations were followed

Telecom Technician, XYZ Telecom

• Tested and diagnosed customer networks
• Troubleshooted and repaired fiber optic cables
• Worked with other technicians to ensure customer satisfaction

Education :

Bachelor of Science in Telecommunications, University of ABC Year of Graduation: 2012

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Telecom Technician Resume with No Experience

Recent graduate with a strong passion for all things telecommunications. Seeking an entry- level role as a Telecom Technician to gain valuable training and experience in the field.

• Knowledge of telecommunications technology
• Excellent problem- solving skills
• Ability to multitask effectively
• Strong organizational and interpersonal skills
• Proficient in Microsoft Office Suite

Responsibilities

• Troubleshoot and repair telecom systems, equipment and components
• Install, configure, and maintain telecom systems and components
• Perform routine maintenance and testing of telecom systems
• Provide technical support when needed to customers and other personnel
• Document repairs and maintenance activities in accordance with company protocol

Experience 0 Years

Level Junior

Education Bachelor’s

Telecom Technician Resume with 2 Years of Experience

Dedicated and highly- skilled Telecom Technician with 2 years of experience in installation, maintenance, and troubleshooting of a wide range of telecommunications equipment and systems. Expertise in installing, configuring and maintaining telecom equipment such as routers, switches, network cabling and wireless access points. Proven record of success in resolving complex telecom issues quickly and cost- effectively.

• Telecommunications systems installation & maintenance
• Network cabling & wireless access points installation
• Troubleshooting & resolving telecom system issues
• Equipment & software upgrades
• Test & configuration of telecom systems
• Network monitoring & maintenance
• Router & switch setup & management

Responsibilities :

• Installed, configured and maintained telecommunications systems, network cabling and wireless access points.
• Performed troubleshooting and resolved issues related to telecom systems.
• Conducted tests and configured telecom systems for optimal performance.
• Monitored and maintained networks for optimal performance.
• Set up and managed routers and switches.
• Regularly updated equipment and software to the latest versions.
• Provided technical support to customers on telecom system usage.

Experience 2+ Years

Telecom Technician Resume with 5 Years of Experience

Highly knowledgeable and experienced Telecommunications Technician with 5 years’ experience in installation, maintenance, and troubleshooting of telecommunications systems. Skilled in the use of both analog and digital technologies, network configuration, and customer service. A well- organized and detail- oriented problem solver with excellent communication skills, capable of managing multiple tasks and deadlines simultaneously.

• Broad knowledge of telecommunications system operation, installation, and maintenance
• Proficient in the use of analog and digital technologies
• Able to configure and troubleshoot networks
• Excellent customer service and communication abilities
• Well- organized and detail- oriented
• Strong problem- solving and multitasking skills
• Install, maintain, and troubleshoot telecommunications systems for broadband and satellite networks
• Monitor and test telecommunications systems for performance, safety, and quality
• Configure and optimize telecommunications networks for maximum performance
• Manage customer service inquiries and provide technical assistance
• Perform upgrades and repairs of telecommunications systems
• Provide support and technical advice to users of the telecommunications systems
• Prepare documentation of maintenance and troubleshooting activities

Experience 5+ Years

Level Senior

Telecom Technician Resume with 7 Years of Experience

Dynamic Telecom Technician with 7 years of experience in installing, maintaining, and troubleshooting a variety of telecom hardware and software. Experienced in working with a wide range of hardware and software, including routers, switches, servers, and phone systems. Possess exceptional problem- solving skills, excellent customer service abilities, and advanced knowledge of the telecom industry.

• Telecom installation, maintenance and troubleshooting
• Routers, switches, servers and phone systems
• Advanced knowledge of the telecom industry
• Strong customer service skills
• Installed, maintained and troubleshot a variety of telecom hardware and software.
• Resolved issues with routers, switches, servers and phone systems.
• Provided technical support to customers.
• Performed preventive maintenance on telecom equipment.
• Identified and resolved network connectivity problems.
• Prepared detailed reports on progress and status of telecom projects.
• Provided training and instruction on telecom equipment to staff.
• Developed and implemented telecom policies and procedures.

Experience 7+ Years

Telecom Technician Resume with 10 Years of Experience

Highly experienced Telecommunications Technician with 10 years of experience in network and communications systems installation, maintenance, and repair. Adept at troubleshooting network and communication systems and equipment to identify and resolve problems quickly with minimal disruption. Experienced in diagnosing, isolating, and resolving hardware and software related issues. Possesses strong knowledge of Telecom systems, protocols, and services.

• Network and Communication Systems Installation
• Maintenance and Repair
• Diagnosing Issues
• Isolating Problems
• Hardware and Software Troubleshooting
• Telecom Systems Knowledge
• Protocols and Services
• Installed, tested, and maintained multiple network and communication systems in various industries.
• Troubleshoot network and communication systems and equipment to identify and resolve problems quickly.
• Performed testing, verification, and troubleshooting activities to diagnose, isolate, and resolve hardware and software related issues.
• Maintained records of diagnostic tests and repair activities for future reference.
• Provided technical support and guidance to staff regarding telecom systems usage and best practices.
• Developed and implemented preventive maintenance plans to ensure optimum performance of all telecom systems.
• Performed regular inspections to identify and fix issues before they become major problems.

Experience 10+ Years

Level Senior Manager

Education Master’s

Telecom Technician Resume with 15 Years of Experience

Highly experienced telecom technician with 15 years experience in the telecom industry. Adept in identifying, troubleshooting and repairing telecom equipment and systems. Skilled in installing and maintaining digital and analog systems. Cooperative team player and able to work with minimal supervision. Proficient in the use of various equipment and software associated with telecom work.

• Telecommunication Systems
• Troubleshooting and Repairing
• Installations and Maintenance
• Problem- Solving
• Knowledge of Equipment and Software
• Team Player
• Installed and maintained digital and analog telephone and data systems.
• Created and tested fiber optic networks and copper wiring systems.
• Troubleshot and repaired telecommunication systems, including hardware and software.
• Responded to customer inquiries and complaints relating to telecom systems.
• Ensured all telecom systems were in compliance with customer standards and regulations.
• Provided technical assistance and support to customers regarding telecom systems.
• Trained and supervised junior technicians in various telecom related tasks.
• Ensured all telecom systems were updated regularly with new technologies and software.
• Developed and implemented maintenance plans for telecom systems.
• Performed regular inspections of telecom systems to identify any needed repairs.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Telecom Technician resume?

When writing a resume for a Telecom Technician, it is important to make sure that you include all relevant information to ensure that employers will have a comprehensive understanding of your credentials. There are certain key elements that should be included in a Telecom Technician resume.

• Education: A Telecom Technician must have a certain level of education on the subject. This should be listed at the top of the resume and should include any certifications you have obtained in your field.
• Employment History: It is important to include your previous work experience in your telecom technician resume. This should include the company you worked for, the job title you held, and what your responsibilities included.
• Skills: As a telecom technician, there are a variety of skills that you must possess to be successful in the field. These should be included in your resume to showcase your capabilities and demonstrate your qualifications.
• Technical Knowledge: It is important to include any technical knowledge that you have gained through your education and through your work experience. This should include any software or hardware that you are familiar with, and any troubleshooting knowledge you possess.
• Networking: As a telecom technician, your ability to work in a networked environment is essential. Be sure to list any network experience you have in your resume, such as system installation, administration, and maintenance.

By including these key elements in your telecom technician resume, you can ensure that employers will have a better understanding of your qualifications and experience.

What is a good summary for a Telecom Technician resume?

A telecom technician resume should provide a summary of the candidate’s technical skills and experience in the telecommunications industry. It should highlight the specific duties the technician has performed, their qualifications, and their ability to work independently and in a team environment. The resume should also include any certifications or specialized training that has been completed. Finally, it should include information about any customer service experience the candidate has had, as well as any special awards or recognitions they have received. By highlighting the technical skills and accomplishments of the candidate, a good summary for a telecom technician resume will help the candidate stand out in a competitive job market.

What is a good objective for a Telecom Technician resume?

Telecom technicians are highly skilled, technical professionals who specialize in installing, configuring, and maintaining telecommunications and data networks. A good objective for a telecom technician resume should highlight the candidate’s technical expertise and communication skills, as well as the ability to work independently and as part of a team. Here are some examples of good objectives for a telecom technician resume:

• A highly motivated telecom technician with 5+ years of experience in installing, configuring, and troubleshooting telecommunications and data networks.
• Seeking a position as a telecom technician where I can utilize my technical expertise and excellent communication skills.
• Experienced telecom technician with strong customer service and problem-solving abilities looking to leverage my knowledge in a challenging and rewarding environment.
• Highly organized telecom technician with a proven track record of successfully completing complex installations and repairs.
• Looking to join a team of dedicated telecom technicians to provide the highest quality of service and customer satisfaction.

How do you list Telecom Technician skills on a resume?

Telecom Technician skills are essential for anyone looking to work in the telecommunications industry. A resume is a great way to showcase these skills, so it is important to make sure they are listed in a way that will make the best impression on potential employers. Here are some tips on how to list telecom technician skills on a resume:

• Include any certifications or qualifications you have achieved in the telecommunications field. This could include certifications in specific technologies, or any qualifications you have obtained through formal training.
• Highlight any experience that demonstrates your knowledge of telecom technologies. If you have had any hands-on experience with telecom systems, be sure to include that information on your resume.
• List any troubleshooting or problem-solving skills that you have. Being able to identify and resolve any problems that may arise with telecom systems is an important part of being a telecom technician.
• Mention any experience you have with installing and maintaining telecom systems. Employers will be looking for people who can install and maintain telecom systems quickly and efficiently.
• Demonstrate your ability to work with a variety of telecom systems. Employers will be looking for someone who is able to work with multiple telecom systems with ease.
• Showcase any technical writing skills you may have. Technical writing skills are an important part of being a telecom technician, as you will likely have to write reports and other documents related to your work.

By including all of these skills on your resume, you can show employers that you have the necessary skills to be a successful telecom technician.

What skills should I put on my resume for Telecom Technician?

When applying for a job as a telecom technician, it is important to demonstrate the necessary skills and qualifications to stand out from other applicants. A great resume is an important part of your job search, and it should include the most relevant skills and qualifications that are related to the job.

When creating your resume for a telecom technician position, it is important to include the following skills:

• Knowledge of telecom systems: Telecom technicians need to have a solid understanding of telecom systems, including mobile and landline networks, fiber optic cables, Ethernet, and VoIP.
• Troubleshooting skills: Telecom technicians need to be able to diagnose and repair technical problems quickly and efficiently.
• Knowledge of telecom equipment: Telecom technicians should have an understanding of telecom equipment, such as routers, switches, and modems.
• Customer service skills: As a telecom technician, you will be interacting with customers regularly, so it is essential to have excellent customer service skills.
• Computer skills: Telecom technicians need to have strong computer skills, including the ability to use software programs such as Microsoft Office and engineering software.
• Networking skills: Telecom technicians need to have a strong understanding of networking concepts, including routing and switching.
• Technical writing skills: Telecom technicians should also have the ability to write technical documents in a clear and concise manner.

By including these skills on your resume, you will be able to demonstrate that you have the necessary qualifications for the job. With the right skills and qualifications, you will be able to land your dream job as a telecom technician.

Key takeaways for an Telecom Technician resume

As a telecom technician, you are responsible for installing, maintaining, and troubleshooting communication systems such as phone lines, computer networks, and other communication infrastructure. When applying for a job in this field, it is important to create an effective resume that outlines your experience and qualifications.

Here are some key takeaways for creating an effective telecom technician resume:

• Demonstrate your technical skills and qualifications. Outline any certifications, degrees, and experience that you have that demonstrate your expertise in working with telecom systems.
• Highlight your ability to troubleshoot and diagnose problems quickly and accurately. This can include any successes you have had in resolving issues with existing telecom systems.
• Showcase any experience you have working with customer service. As a telecom technician, you may be required to work with clients in order to help them understand telecom systems and resolve any issues they may have.
• Outline any experience you have working with team members and other professionals. In this field, it is important to be able to collaborate and communicate effectively with other technicians and professionals in order to get things done.
• Demonstrate any experience you have with installation and maintenance of telecom systems. This can include any relevant experience or certifications that you may have.

By including these key takeaways in your resume, you can ensure that you showcase your experience and qualifications as a telecom technician in the best possible light. With a well-crafted resume, you can increase your chances of landing the telecom technician position that you are interested in.

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Telecommunications Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the telecommunications job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards
• Identifying project milestones and developing project timelines with the Carrier Service Provider(s) and the customer
• Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects
• Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls
• Ensure that safety and incident reporting procedures are followed
• Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided
• Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry
• Assist other departments with basic data entry and mass mailing projects
• Educational Assistance
• Perform basic data entry of telecommunications invoices into company databases
• Maintains records of equipment that are being used in meeting facilities
• Maintain adequate supplies at each station
• Health Benefits (Health & Dental Insurance)
• 401(k) Retirement Plan
• Assists with developing long range telecommunications development plans in accordance with stated business strategy
• Perform System Monitoring of Network Components
• Partner with Finance, telecom team members and business unit managers to help develop budgets and forecasts
• Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems
• Oversee and report on wireless inventory and make recommendations to adjust levels
• Basic support for Cisco Call manager (new hires, MACD, Name changes, password resets)
• Provide off hour systems support
• Working knowledge of PM principles, e.g., PMI, PMBOK, etc. PMP certification is desirable
• Excellent communication skills, ability to effectively and efficiently express point-of-views and direction to both
• Perform on demand, in a highly stressful environment, while maintaining a professional manner
• Strong ability to lead, manage and coordinate complex team
• Basic telephone courtesy and functional knowledge
• Gain working knowledge of the physical County geography layout
• Communicate clearly, concisely and with professional tact both verbally and in writing
• React and remain calm under stress and make quick and calm decisions in emergency situations
• Strong analytical and sound judgment skills
• Excellent troubleshooting skills

15 Telecommunications resume templates

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• Strong Avaya call center support experience required
• Strong Avaya PBX experience required
• DCAP Asterisk Certification a Plus
• Knowledge of Linux and windows is required
• Knowledge of Asterisk is required
• Knowledge of VoIP is required
• Knowledge of SIP protocol is required
• Basic knowledge of telecom principles and best practices is a required
• 5 years proven record hands-on experience with VoIP SIP technologies
• Effective experience in documentation to clearly articulate technical designs, issues/constraints, procedures, etc
• Strong troubleshooting skills is required

Senior Analyst, Telecommunications Resume Examples & Samples

• 1+ years of experience with JCL
• Demonstrate UNIX scripting skills
• Detailed experience in systems analysis and design
• Strong technical skills on mainframe
• Ability to maintain existing programs to meet changing business needs and requirements
• Ability to develop and maintain programs (design, write specs, code, test, debug)
• Ability to learn "on-the-job"
• Ability to document processes and procedures
• Ability to work independently and effectively with a minimum amount of direction
• Ability to work well within a team atmosphere
• Exposure to and willingness to provide production firecall support
• Willingness and ability to work in a fast-paced environment
• Ability to create an organized project plan

Telecommunications Team Leader Resume Examples & Samples

• Bachelor degree or equivalent work experience
• Telecoms and Service delivery/relationship experience with proven experience in the industry
• Must have experience of leading the team more than five members
• Solid project management experience
• Strong data analysis abilities through MS Excel
• Ability to manage time effectively, multi-task and work well under pressure
• Strong problem solving and prioritization skills
• Commercial negotiation skills

Event Technician, Telecommunications Resume Examples & Samples

• Responsible for event phone placement
• Work with Telecom Technician to provide any new Media orders
• Verify setup according to documentation provided for specific team
• Responsible for phone inventory pre and post event
• Responsible for wire management for event setups
• Ability to verify dial tone & test numbers accurately
• Match documentation to breakout boxes or jacks for set placement
• Able to pull cable if necessary

Technical Engineer, Telecommunications Resume Examples & Samples

• Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions to CBS clients
• Partner with CBS clients to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs
• Consult on telecommunications billing questions, coordinate trouble reports and follow through to resolution
• Review and process telecommunications invoicing for payment
• Develop Request for Information (RFI), review Request for Proposals (RFP) and assist in the vendor recommendation/selection process to management
• Provide ongoing support of the CBS voice communications network. This includes local/long distance, VoIP, voice networking conversions, SIP, T1, PRI, POTS, BRI, DSL, Centrex, Internet Bandwidth, data circuits, voice/data infrastructure provisioning, liaison with data networking and other CBS IS&T areas
• Provide telecommunications project management support to the CBS Sports, News and Entertainment Divisions for special remote broadcast events including: Super Bowl, NCAA Final Four, U.S. Open, PGA Championship, AFC Championship, Republican and Democratic Conventions, New Hampshire Primary and Iowa Caucus and breaking News events. This involves conducting client needs assessment, analysis and selection of vendor(s) to provide voice/data services and infrastructure
• Minimum five (5) years voice/data experience
• Proven ability to effectively communicate, organize and manage all facets of telecommunications procedures
• Demonstrate ability to effectively interact with all levels of management/personnel
• Proven ability to recommend and apply the appropriate telecommunications technology solution for a given situation
• Hands-on experience in all areas of telecommunications and telecom vendor assessment/management
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• Full computer literacy with enhanced MS Excel skills and PowerPoint
• Excellent interpersonal skills

Analyst, Data Telecommunications Resume Examples & Samples

• System administration: Communication Manager, System Manager, VeraSmart, Modular Messaging, Avaya Aura Messaging, Starfish, NECTER RIG, CMS, Witness, Uptivity
• User Provisioning in Communication Manager, System Manager, VeraSmart, Modular Messaging, Avaya Aura Messaging, Starfish, NECTER RIG, CMS, Witness, Uptivity
• Trouble shooting of voice issues related to H.323, H.248, SIP and other voice protocol
• Knowledge of DHCP templates options for 242 and 66
• Voice mail and broadcast messaging
• System monitoring and performance evaluation
• Softphone software installs, configuration and troubleshooting
• Gateway and software install and maintenance
• Avaya utility server configuration knowledge
• System backups and reboots
• Firmware updates using FTP or software update manager
• Documentation of process and procedures as assigned
• Negotiates contracts with vendors, has billing responsibility to users , monitors cost effectiveness, and recommends upgrading of appropriate systems

Telecommunications & Data Engineer Resume Examples & Samples

• Undergraduate degree preferred or equivalent work experience
• Willingness to travel at times for extended periods and without advance notice
• Telecommunications Expense Management (TEM)
• Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
• Demonstrated ability to build and preserve relationships with clients
• Working knowledge of VoIP, SIP and data applications/networking
• Excellent project management skills/experience
• Full computer literacy with enhanced/MS Excel/skills and/PowerPoint/

Head of Telecommunications Resume Examples & Samples

• Integral part of the Senior Leadership team and key contributor to building the strategic direction of the Facebook’s overall business in Australia & New Zealand
• Play a critical role in building, inspiring, training and managing a talented, motivated, highly consultative sales and services team
• Be seen as an industry thought leader and trusted peer by executives at the leading companies and brands in Australia & New Zealand particularly within the Telecommunications industry
• Understand our client’s businesses and develop appropriate solutions to meet their needs
• Exceed sales, pricing and yield goals and develop scalable operations solutions and improvements to support Facebook’s continued advertiser growth
• Work collaboratively with cross functional teams to drive revenue growth with new and existing customers
• Execute projects involving quantitative analysis, industry research and strategy development

Telecommunications Project Engineer Resume Examples & Samples

• Lead in the design, planning, project management and implementation of large-scale telecommunications projects determined by both Business Unit and corporate requirements
• Develops project plans, coordinates project resources and provides status updates to management
• Works with and supervises Vendors/Contractors and Customer groups during project implementation
• Makes recommendations of ways to identify and resolve problems or impairments to projects
• Determines labor costs as well as equipment and wiring costs for each project and manages the project expenses to the estimates
• Identifies new and improved methods that can be used to satisfy infrastructure requirements
• Works with the Design and Technical support groups for design, planning and implementation of projects
• Configures and installs telecom routers, hubs, demarcation equipment and software components
• Provides support and training to all Project Leaders as necessary
• Evaluates new termination equipment and services for use in infrastructure requirements
• Provides technical material needed for the documentation of each new infrastructure project
• Four-year college degree in Business Administration with telecommunications/engineering emphasis, Computer Science and 6 years progressive data communications experience or 8 years of progressive data communications experience
• BISCI certified RCDD, certified Telecommunications PMP or Professional Engineer is a plus
• Four years of network project management, administration, installation and evaluation
• Extensive knowledge of EIA/TIA standards and building codes and wiring requirements
• Extensive knowledge of inside and outside plant standards for fiber and copper campus infrastructure systems
• Some knowledge of network protocol and LAN connectivity requirements (Ethernet, Token Ring, FDDI)
• Some knowledge of voice network protocols and connectivity
• Working experience in multi-platform computer network environment
• Extensive experience (5 years) and knowledge in the utilization of communications test equipment (e.g., datascopes, fiber testers, Category 5 test equipment, and breakout boxes)
• Extensive experience (5 years) and knowledge in utilization of cable analyzers
• Extensive experience (5 years) and knowledge in utilization of project management and documentation software (e.g., Microsoft Word, AutoCAD, Visio)
• Extensive experience (5 years) and knowledge in interpretation of building construction, electrical, and infrastructure blueprints
• Industry knowledge of the latest and future cabling technologies
• Good understanding of routed network implementation strategies
• Good understanding of Cisco router products and their uses
• Demonstrated ability to install and configure various types of telecommunications equipment
• Demonstrated ability to install and configure network power control and equipment/network management system software
• Ability to handle and prioritize multiple projects and completes them in a timely manner
• Ability to communicate well verbally and in writing with both technical and non-technical personnel
• Utilizes creativity and initiative in exploring alternative means of completing assignments
• Ability to communicate effectively and delegate project tasks and insures their completion to both internal and external personnel

Manager, Telecommunications Resume Examples & Samples

• Have a solid understanding of principles, practices and requirements of voice and contact center related technical project management in both technical & non-technical business environment - experience must include management of large, complex telecommunications, contact center, and IT infrastructure projects
• Provide thought leadership on contact center architecture and multi-site call routing
• Have strong interpersonal skills, a polished meeting/facilitator presence, excellent written communications, superior documentation skills and will come from a solid technical background in both the design/build and operational aspects of telecommunications, contact center, and IT infrastructure
• Establish and follow policies and procedures for infrastructure administration and problem resolution
• Establish and follow best practices for enterprise monitoring, troubleshooting and maintenance
• Provide 7x24 escalation resource for the technical environment and associated sub-systems

Telecommunications Audit Analyst Resume Examples & Samples

• Employing web-based tools and EDI platform, ensure that all local and long distance services are correctly billing
• Employ web-based and manual tools to request, track and advise during the procurement process for all data and telephony services
• Ascertain and report cost saving metrics for credits and cost avoidance
• Reconcile vendor invoices to validate payment and ensure appropriate billing for regulatory and non-regulatory telecommunications services
• Escalate research/analysis results using appropriate processes to identify billing errors, follow up on disputed items and ensure timely resolution
• Prepare analysis for formal process documentation to improve overall business operations
• Maintain all audit source documentation for a rolling two-year period
• Provide account oversight for contractual service-related telecom fees and charges
• Associate's degree in Accounting, Telecommunications or related field, or equivalent education and related training
• Three years of experience as a telecommunications technician or billing analyst for voice and data services
• On the job knowledge of business management practices to include vendor relationships, contract management and billing methodologies
• Knowledge of the application of telecommunications industry regulations and standards
• Resourcefulness in multi-tasking, developing creative needs and researching or synthesizing information for problem resolution
• Capacity to comprehend complex technical concepts through training and self-study
• Self-motivated with strong interpersonal skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software prodcuts
• Perform operational and financial audits of various service provider billing platforms
• Provide technical assistance to other IT associates for procurement and disconnection of complex telecom services
• Employ web-based and EDI automated tools to validate vendor invoice payment negotiating credits/refunds for regulatory and non-regulated telecommunications billing errors
• Perform special audits, as assigned, for local/long distance and maintenance billing inclusive of service provider performance and productivity improvement
• Resolve escalated billing errors identified by subordinate analyst on disputed items and ensure timely resolution using appropriate processes
• Upon assignment of a recommended operations audit, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis
• Coordinate and implement training necessary as a result audit activities
• Participate in monthly Telecommunications Budget and Vendor Management meetings
• Maintain knowledge of industry trends enhancing audit awareness and capability
• Bachelor's degree in accounting, telecommunications or related field, or equivalent education and related training
• Five years of experience as a telecommunications technician or billing analyst for voice and data services
• Demonstrated knowledge of business management practices to include vendor relationships, contract management and billing methodologies
• Demonstrated application of regulations and standards applicable to the telecommunications industry
• Self-motivated with strong interpersonal and organizational skills

Senior Telecommunications Administrator Resume Examples & Samples

• Ensure all global production telecom environments and related systems and services are available 24 X 7
• First responder to incident and request tickets from Blizzard users and teams. These include adds, moves, changes, issues, etc
• Basic call flow manipulation and management
• Primary support escalation point for critical outages and issues
• Supporting, maintaining and upgrading call managers with their associated publishers and subscribers, gateways, voice mail systems, contact center
• Perform daily system monitoring and environmental health checks
• Troubleshoot and remediate issues impacting the corporate phone system, and / or the global contact center including call analysis and investigations
• Assist in design, documentation, configuration, integration, and installation of complex telecom infrastructure
• Able to implement complex projects and time-sensitive tasks under minimal supervision
• Responsible for reporting and analytics of telecom related KPIs (call volume, drops, disconnects)
• Evaluate and recommend emerging technologies, systems engineering and architecture standards and strategies to increase reliability and manageability and provide training
• Account management for Blizzard mobile carriers and vendors
• Provide 24 X 7 on call support as part of an on call rotation

Telecommunications & Affiliate Services Internship Resume Examples & Samples

• Analyze video compression technology systems and sub-systems, as assigned
• Analyze satellite broadcast systems and sub-systems, as assigned
• Analyze control systems for a national footprint, as assigned
• Liaise with vendors and technology planning for testing and demonstration of proposed technologies
• Assist with project tracking and other duties as assigned
• All candidates must be eligible to work in the US
• All candidates must currently be enrolled in an accredited college or university and taking at least one class – OR – be a recent graduate of an accredited college or university within the last six (6) months - OR - be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program in order to qualify for this internship
• All candidates must be available during the months of January through May for the 15-week program
• All candidates must be willing to work at least 20 hours per week, up to possibly 40
• Engineering, computer science or other technical degree
• Keen analytical thinking
• Good writing skills
• Master’s Candidate (non-MBA) or undergraduate senior
• Video compression
• IP Technology

Manager, Data & Telecommunications Resume Examples & Samples

• Drives development of a technology plan to support service strategies for the contact centers
• Gathers business requirements, documents functional specifications, and develops technical requirements for contact center-focused technology initiatives
• Identifies technology solutions and applications that meet business requirements; develops appropriate business cases and performs cost benefit analysis
• Develops and maintains cross-functional ties between contact center staff, technical and operational teams, and network infrastructure group
• Delivers cost savings through negotiation of contracts, application pricing, and licensing expenses for hardware/software purchases
• Defuses and resolves conflicts and billing errors with telecom/cellular service providers
• Maintains a high-competence level staff through training, development, and motivation

Technical Analyst Data Telecommunications Resume Examples & Samples

• Evaluates, recommends, and installs new and upgraded voice/data networks systems
• Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and supporting best in class solutions
• Monitor departmental queue to ensure SLA and ticket based metrics are met
• Administer Avaya Call Management System
• Develop and deploy methodologies for testing telecom platform performance and providing performance statistics and reports
• Manage and ensure effectiveness of security solutions and intrusion detection systems
• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting of telecom hardware and software
• Administer user accounts, permissions, and access rights

VP, Accounting Controller Telecommunications Resume Examples & Samples

• Bachelor's degree required; with MBA/CPA preferred
• 10+ years of accounting/finance/operations experience, with increasing levels of responsibility
• Experience with the Telecommunications industry, JPM Sourcing, Third-Party Vendor management, and technology application delivery management preferred
• Ability to build and motivate high performance teams with a global focus
• Outstanding analytical, problem solving, process management, and presentation skills
• Superior relationship management, verbal and written communication skills
• Team player, able to work well with multiple Lines of Business, Third-Party Vendors, and across a wide variety of functions
• Demonstrated track record of process improvement and improving controls
• Proactive attitude, self-initiator, commitment to continuous learning, willing to challenge the status quo to improve processes

Oracle E-business Telecommunications Associate Partner Resume Examples & Samples

• Developing integrated program management plans, managing deadlines and dependencies across initiatives, and coordination of project team activities
• Defining and agreeing on deliverables and milestones
• Setting and controlling scope
• Communicating status and vision to client management and stakeholders
• Estimating project skill requirements, and then working with resource deployment managers to identify appropriate resources and manage their integration into the team
• Overall team management, including regular evaluations
• Project financial management
• Identifying and pursuing new sales opportunities at existing clients as well as new accounts to drive incremental signings and revenue

Analyst, Data & Telecommunications Resume Examples & Samples

• Participates in the design and maintenance of telecommunications networks; resolves complex network operating problems
• Diagnoses and resolves complex network operating problems with technical assistance from vendors, common carriers, and technical IT management
• Analyzes performance of telecommunications network, including usage and load patterns and systems responses
• Participates in topology design for new or modified systems, including the analysis of parameters such as timing responses, recovery capabilities, automatic diagnostics, redundancy capacity
• Directs and performs installation of telecommunications/network and test equipment
• Develops and enforces policies, work instructions, and procedures in support of Company requirements
• Directs project team and provides leadership in completing projects
• Monitor system performance, troubleshoots outages, and manages vendors to ensure optimal system performance

Telecommunications Administrator Resume Examples & Samples

• Provide telephony end-user support across our 20 world-wide sites
• Respond to issues via a shared team email account and/or the Service Now
• Telephony Moves, Adds and Changes in an Avaya ACD/PBX environment
• Maintain monthly, quarterly and yearly billing spreadsheets
• Process monthly, quarterly and yearly bills in a timely manner
• Analyze bills to ensure contracted rates are being honored
• Process Purchase Orders
• Demonstrated computer proficiency within a Windows environment including Outlook, Word, Excel and Access
• Demonstrated strong organizational skills
• Demonstrated ability to project manage small-scale projects
• Proven partnering abilities
• Ability to meet rush deadlines
• Proven understanding of telecommunication technology: PBXs, IVRs, carrier/network services
• Minimum 1 year experience in call center environment
• Proven working knowledge of billing, book keeping and accruals
• Proven working knowledge of Purchase Orders
• FOR DRC Cast Members: No more than one F/O (F=Falling Behind, O=Off track)in Presenteeism in the last six months and no more than one reprimand within the last six months
• Previous DRC experience
• Consulting with Guest Contact Center leadership, develops, designs, implements and manages the various telecommunications and data systems needed to support emerging VoIP technologies. This includes the determination of systems that will support the Guest Contact Center’s efforts to re-define itself, the systems analysis to assure the systems provide the processing, flexibility and data needed to achieve these goals. The job works relatively independently from direct supervision in making decisions and recommendations needed to achieve these goals
• Project manage, plan and execute all telecommunication system upgrades, uploads, backups and restores for all Guest Contact Center communication systems. Serve as technical lead/supervisor for all Guest Contact Center projects. Represent the Telecom department in operational department project statues meetings
• Provide agent administration, reporting and monitoring. Provide recommendations based on the reporting statics to management to optimize resources and performance for the Guest Contact Center. Systems include but not limited to Call Management System, Call Copy Agent Recording system and IEX WFM agent forecasting system
• Responsible for identifying, resolving escalating mission critical application issues the Guest Contact Center telecommunications systems. Monitor system alarms and report/escalate trouble tickets with 3rd party vendors. Oversee repair issues to completion
• Provide Tier 1 system support for the Guest Contact Center and Tier 2 support for other departments and end users. Delegate work request to the telecom techs for user requests
• Manage all toll free routing, call vectoring, agent skill administration for the Guest Contact Center

Supv, It-telecommunications Resume Examples & Samples

• Ensures necessary tools and resources are available for staff to provide complex business issues analysis and technical solutions
• Supervises the completion of upgrades for network hardware and software components, as required
• Assists business units in the use and practical application of technologies and services
• Assists all business departments within the organization to make sure all hardware, software, and equipment is updated and functioning properly
• Plans and organizes projects and initiatives aimed at upgrading or otherwise changing IT technologies and/or services
• Delegates responsibilities. Assists with guiding, mentoring, developing, and training staff to ensure optimal work performance. Recommends department standards and best practices
• Installs server and workstation software and hardware upgrades. Assists with special network projects and installations

Global Telecommunications Intern Resume Examples & Samples

• Assist with the roll out of Skype for Business to 1,250 users at headquarters
• Assist end users with cellular device requests and questions
• Assist team with tickets and requests for Moves/Adds/Changes using Telecom technologies
• Participate in office moves that involve voice/data cabling changes and installs
• Assist team in researching the status of phone lines and phone vendor accounts
• Participate in meetings with vendors
• Assist team with documentation, Visio diagrams and vendor requested information
• Provide support and assistance to the Telecom team as needed
• Candidate for Degree in Computer Science, Business or Information Technology
• Experience with Microsoft Office 2010/2013
• Experience with mobile device technology
• Customer Service focused
• Works exceptionally well within teams
• Very resourceful and is good with time management

Telecommunications Services Specialist Resume Examples & Samples

• Maintain the telecommunications system (hardware/software) for VIMS and ensure that it is functional and operational in order to minimize downtime. (The telecommunications system consists of analog, digital and Voice over IP (VoIP) connections). Monitor phone system performance and fault detection and correct problems in a timely and efficient manner
• Support client requests for moves, additions, and changes by establishing voice and data connectivity and integration. Manage voicemail, mailboxes, and user accounts by programming required features. Coordinate reservations and establish conference bridge sessions
• Maintain accurate voice and data documentation, including procedures, maps, lists and station/cable information. Install voice and data cabling, troubleshoot and resolve issues, and document installations. Ensure E-911 system is functioning properly, E-911 locations documented, and the E-911 database is updated. Manage Emergency Notification System of loudspeakers on VIMS campus
• Develop solutions to meet the future needs of the client community. Assist in the planning for future phone and network growth. Test and evaluate vendor equipment. Enhance reliability of the telecommunications system through new and improved infrastructure upgrades, load balancing and redundancy
• Provide consultative services for phone and networking support for ITNS Staff and other members of the VIMS Community as appropriate. Train clients on phone features and usage
• Substantive hands on experience in managing the installation, troubleshooting, and maintenance of a modern telecommunications environment, including relevant hardware and software
• Experience in Voice over IP (VoIP) systems and telecommunications protocols
• Experience providing advanced support in a customer-driven IT environment
• Experience in design, installation, maintenance and support of a modern telecommunications environment is highly preferred
• Significant experience with telecommunications and networking systems is highly desirable

Telecommunications Systems Technician, Senior Resume Examples & Samples

• Installation and repair of Network equipment throughout campus and remote UA sites
• Installation and repair of analog, digital and Voip telephones
• Works closely with the Network Operations team to get the network running
• Performs some supervisory responsibilities for direct Supervisor when needed
• Surveys and inspects existing wire and cable equipment
• Assesses short term and long range wire and cable facility needs
• Installs key systems and associated wire and cable
• Maintains software driven telephone system
• Configures software and hardware on digital systems to accommodate specific university requirements
• Monitors circuits and maintains circuits at a level acceptable to university standards for efficient communications

Telecommunications Systems Technician Resume Examples & Samples

• Runs fiber, configures and troubleshoots network (Cisco) equipment
• Works with the UITS Network Operations team to get the network running
• Develops and maintains facility records of cable equipment
• Designs and modifies wire and cable conditions
• Verifies equipment inventories and modifies records as required to reflect existing conditions
• Installs single line sets and associated wires and cables
• Installs building wire and cable
• Ensures proper working order for a complex telephone system
• Maintains necessary supplies
• Analyzes, through diagnosis, problem areas in the telephone system and takes appropriate action to eliminate problems

Site Engineer Telecommunications Resume Examples & Samples

• Responsible for installation and support in testing & commissioning of Telecom system and back bone fiber
• Execute project schedule for timely completion of projects
• Responsible for daily, weekly and monthly status report generation on progress
• Co-ordination with client ,vendors & execution staff
• Coordination with Drawing Department related to Systems Drawings
• Responsible for after test configuration and asset master list along with as built drawings
• Planning, Material Management, Execution & project Co-ordination at site with third party (Vendor, Client & Consultant.)
• Site Interface with civil for implementation of DTS, ACIDS, PA, PIDS , CCTV and MCK solution along with implementing Telecom Network
• Macro & Micro analysis of the activities involved in execution of project
• Responsible for all telecommunications systems Like PIDS, PAS, CCTV, FOTS, CCS (MCLK), ACID SYSTEM, IP PHONE, Installation at Depot. and Elevated Stations
• Good technical, communication and interpersonal skills

Telecommunications Electronics Technician Resume Examples & Samples

• Bachelor's degree or equivalent and 2+ years’ related experience in the computer programming field or other qualifying credentials and experience or 6 years of related experience
• Active DOD Secret clearance. Higher Clearance accepted
• Must have experience supporting engineering, technical support, or installation with at least ONE of the below areas
• Carrier Systems. This shall encompass multiplexers, ATM Switches, Synchronous Optical Network (SONET) Nodes, Transmission Security (TRANSEC) and Management and Control (M&C) requirements. The Contractor shall determine software configurations within system components to ensure mission requirements are met, to include modem settings, multiplexer configurations, and TRANSEC strap settings, as well as provide expertise in end-to-end troubleshooting of both test and operational missions
• Internet Protocol (IP)/Multi-Protocol Label Switching (MPLS) Systems. This shall encompass Service Provider routers and components, to include but not limited to, Cisco and Juniper Service Provider routers and switches, Voice over IP (VoIP), Serial to IP (STI) or Circuit to Packet (CTP) edge devices, IP modems, and Ethernet/OTU encryption. The Contractor shall also have knowledge about IP network development; router and switch configurations; VoIP, Virtual Private Network (VPN) and Virtual Routing Forward (VRF) setup; serially interfacing routers or edge devices to carrier equipment; performing basic configurations using UNIX; and the integration of IP networks into the Global Information Grid (GIG)
• Transport Systems. This shall encompass the fiber optic multiplexers, encryption, and the connection of IP Routers and other Carrier Systems such as SONET into the OTS systems and the Global Information Grid (GIG)
• Timing and Synchronization. This shall require an understanding of jitter and drift and their impact on communications systems. The Contractor shall also have an understanding of timing references, to include cesium standard and global positioning system (GPS) derived timing, and the ability to troubleshoot timing problems in various architectures. Communications systems include tactical and strategic satellite communications as well as the terrestrial Defense Information Systems Network (DISN)
• General Communications Equipment Installation. Have installation team chiefs who understand the basic installation standards taught in the [define] BIC course or outlined in [define] BICSI and Telcordia standards. Such standards include, but are not limited to, installation of equipment racks on raised and solid concrete floors, to include securing the rack in accordance with local area earthquake requirements; leveling equipment racks; providing airflow cutouts; installation of equipment in racks; and dressing of all intra-rack cabling. This also includes installation of cable ladder (overhead and subfloor); installation of C- Channel on concrete floors and walls of varying materials; and dressing of inter-rack cables. Connections to power panel main circuit breakers will be required
• Cable Fabrication. This includes, but is not limited to, fabrication of MIL-SPEC power cables, coax cables of various connector types (N, BNC, TNC), data cables (to include RS-530 other special fabrication assemblies), and Ethernet cables. This shall also include testing of all cables fabricated on site using the appropriate test equipment and tools
• Fiber Optics. This includes, but is not limited to, installation of fiber optic cables (multi-strand and simplex/duplex jumper cables) in external manholes and within a communications facility. This shall also include experience with cutting, stripping and terminating individual fibers; high level of experience with the use a fusion splicer; performing power loss tests; and dressing fiber cables and jumpers while avoiding exceeding the minimum bend radius

Telecommunications Auditor Resume Examples & Samples

• Analyze telecommunication contracts, including telephone bill consolidations
• Perform telephone line inventory and site analysis; compare bills to tariffs for retail and wholesale stores
• Review, audit, and analyze the company’s current telecommunications billing and configuration, identify any discrepancies, errors, overcharges and/or misaligned telecommunications configurations
• Identify and correct telecommunications inaccuracies thereby legitimizing the telecommunications billing and configuration
• Investigate all aspects of telecom services including contracts, customer service records, invoice data, regulatory tariffs and how telecommunication services are interrelated and interlinked
• Understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network
• Collaboratively determine the direction and thrust of proposed audit efforts
• Plan and implement processes and procedures supporting the telecommunications auditing theory and scope supporting the proposed audits
• Perform auditing functions in a professional manner and in accordance with the approved audit regulations
• Prepare formal written reports, as requested, expressing opinions on the adequacy and effectiveness of current systems
• A degree in MIS, Computer Science, Telecommunications or other related technical field is desired
• Substantial and proven industry experience will be considered in lieu of the degree requirement
• Previous accounting and/or telecom auditing experience
• Competency with Microsoft Office product suite

Account Executive, Telecommunications Client Resume Examples & Samples

• Coordinate logistics and scheduling for client mobile marketing assets with regional and partner contacts
• Develop integrated calendar and approval mechanism for asset use requests
• Ensure support staff is adequately trained on asset set up and troubleshoot; act as liaison with client and partners for training
• Coordinate implementation of key program logistics under direction of Account Manager-Logistics
• Create asset implementation and use guides as required
• Assist in developing and building program/asset recap reports
• Participation in client meetings and conference calls
• Assist in the development and implementation of soccer-related marketing initiatives
• Bachelor’s Degree in a related field and 1+ year(s) relevant experience
• Related internship or mobile tour experience preferred
• General understanding of soccer landscape preferred
• Demonstrated ability to work effectively under tight deadlines, as part of a team, and work under pressure
• Detail-oriented with excellent organization skills and a demonstrated ability to initiate work (self-starter)
• Experience coordinating with partners/vendors
• Excellent communications skills – both written and verbal
• Ability for manual labor and to lift boxes up to 50 lbs
• Willingness to work weekends and nonstandard hours, as well as potential frequent travel

Telecommunications Operator Resume Examples & Samples

• Perform daily quality checks and monitoring of operations and make recommendations for improvements for Customer Service
• Carry out performance measurement, monitoring, and evaluation of all operators and processes to improve the efficiency for our customers
• Acting as an information source and answering operator questions, assigning tasks, following up and giving instructions as needed
• Practicing and ensuring compliance with that of all the organization’s policies and procedures
• Communicating solutions, successes, and opportunities to the Site ISS Manager
• Operates central answering telephone equipment for the hospital system. Answers incoming calls and promptly transfers an/or connects long distance calls placed through the telephone network according to departmental procedure
• Provides telephone-paging services for physicians and other designated personnel according to departmental procedure. Receives and promptly delivers messages which have a medical urgency or necessity to residents, physicians and patients according to departmental procedure. Follows physician on-call procedures in compliance with Emtala guidelines
• Monitors fire, emergency, and security alarms; retrieves emergency information from alarm panels; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Maintains logs of emergency calls and telephone paging. Records date, time, caller, and to whom the call is being placed in order to document that the call was completed and can be verified for billing purposes
• This position requires accurate handling of on call information, messaging information, paging, proper documentation and following detailed instructions for call routing. This position is also responsible for monitoring and implementing emergency notifications and procedures. Maintaining a customized database and paging status for each member of the medical staff
• Accesses patient databases via the Millennium System for correct patient information by responding to calls and noting appropriate contact information for contacting physicians. Documents discrepancies in phone numbers or other relevant information and provides correct data to the supervisor in order to make the appropriate changes. Uses patient information to access and to query patient information and provides information to the public according to departmental procedures and confidentiality standards
• Completion of a high school level of course work with attainment of a high school diploma or possession of a state high school equivalency certification (GED) is required
• One-year experience as a Telephone Attendant using computerized equipment is preferred
• Familiarity with medical terminology is preferred
• Highly effective verbal communication skills are essential to communicate with public, patients and the medical system staff
• Proficient knowledge of typing keyboarding is required to operate computer keyboards to perform data entry and to process calls in a timely manner
• Ability to maintain mental concentration and endure visual strain over an extended period of time
• Must be able to multi-task between multiple computer software
• Advanced skill level on M/S Excel
• Must be able to type 35 words per minute

Director, Telecommunications Infrastructure Resume Examples & Samples

• Maximizing messaging automation
• New web communication technologies
• User-Experience optimization
• Partner with business operations and technology to lead business & technology enhancements
• Provide expertise on emerging technology by developing external relationships, conducting research and being aware of what other companies are testing
• Make recommendations to the Senior Management team on potential technology to test that fits into our longer term strategies
• BS, CIS, IT, Engineering, CS
• 6+ years of experience in IT Management
• Experience in leading a team
• Hands on experience with Cisco Technology
• Cisco UCCE experience in analysis, design, implementation including multiservice infrastructure, Cisco Call Manager, Unity Unified Messaging, Cubes
• Exposure / experience with disruptive technologies and trends shaping communications such as Artificial Intelligence Bots, Natural Language Processing
• Proven ability of Workforce Management knowledge and experience
• Experience with MPLS networking a plus
• Experience Verint 360 or Nice IEX a plus
• Implementation experience with UC on UCS a plus
• Experience with traditional PBXs (Avaya, Nortel, etc.) and call centers a plus

Analyst, Telecommunications Resume Examples & Samples

• 2-5 years of related telecommunications experience
• Knowledge of the technologies, tools, and equipment used in telecommunications systems support
• Proficiency in one or more specific technologies may be required, depending on job assignment
• Has performed operational and maintenance, configuration and light-off testing support of AVAYA of Telephony and Unified Communications equipment (e.g. CM 4, CM 6, etc.).Work location is at St Juliens Creek Annex, Portsmouth , VA
• Understands and has performed DoD 8570 DIACAP Information Assurance (IA) processes, relating to (e.g. scans, stigs, etc.)
• Need to have or ability to obtain a Secret clearance

Service Desk Telecommunications Liaison Resume Examples & Samples

• Troubleshoot and resolve Tier 2 & 3 trouble tickets related to advanced Telecom and connectivity issues for the FSIS/USDA
• Develop and document Telecom policy and support as it relates to Service Desk operations
• Coordinate 3rd party support efforts to restore connectivity issues in remote locations
• Resolve Network switch and connectivity issues
• Collaborate with development staff to recreate problems in the test environment
• Verify with the end-user that the issue(s) has been resolved and update the ticketing system with triage/resolution specifics
• Perform other duties or special projects as assigned
• Must excel in a fast-paced; agile environment where critical thinking and strong problem solving skills are required for success
• Identify unique or recurring customer/technical problems and provide input to management to prevent recurrence
• Travel onsite to customer locations as required and/or requested
• Bachelor's degree or better in the Information Technology field. Relevant IT/Service Desk experience of 5 years or more may also be accepted in place of an accredited degree
• Certifications in MCP; CCNA; Security +; Network+ or equivalent experience are a plus
• Experience in troubleshooting advanced connectivity issues; to include UTN; DSL; EVDO and BlackBerry Tethering
• Ability and desire to provide excellent customer service to the FSIS/USDA end-user base
• Strong knowledge of MS operating systems and applications; specifically Windows XP and VPN
• Ability to work independently and in a dynamic environment
• Ability to work days/nights; weekends and select holidays as needed
• Knowledge of Outlook/Exchange; VPN and wireless technologies
• Ability to work independently; as well as; in a team environment
• Ability to adapt quickly to new technologies; with a good writing standard in order to convey technical direction
• Strong organizational skills; ability to prioritize; multi-task and work in a fast paced environment

Telecommunications Specialists Resume Examples & Samples

• Identify all aspects of telecommunications systems, vulnerabilities, and shortfalls in sustainability under varying stressful environments
• Verify ground-truth of the physical topology of networks and systems
• Identify external interfaces to global communications
• Review and assess the telecommunications infrastructure (logical and physical) supporting the assessed site’s missions
• Make recommendations to mitigate or eliminate identified vulnerabilities
• Bachelor of science in electrical engineering or a telecommunications-related discipline
• Experience working in a SCIF
• Extensive knowledge with configuration, operation, and management of the Defense Information Systems Network (DISN) and other DoD and commercial terrestrial and satellite communications systems and networks
• Master’s degree in scientific or technical field
• Current knowledge of and familiarity with the following
• Fiber optic distribution systems
• Optical transport distribution systems
• SONET/SDH, ATM, IP, and TDM protocols, equipment, and networks
• Encryption systems
• Experience in one or more of the following: DISN, DSN, DRSN, DMS SIPRNet, NIPRNet, JWICS, DSCS, Milstar, AFSCN, GMD, GPS, cellular, Microwave, and various other DoD and commercial architectures and SATCOM networks
• Experience in conducting vulnerability assessments similar to BSA assessments

Telecommunications / Electronics Technician Resume Examples & Samples

• Two (2) years of telecommunications/electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school
• Two (2) years’ experience in two (2) or more of the following specialties
• Experience with Microsoft Visio
• Prior experience supporting US Forces Korea (USFK) programs
• Some Korean language proficiency desired

Lead Knowledge Analyst Telecommunications Resume Examples & Samples

• Scopes knowledge needs of consulting teams and liaises with knowledge team and/or Data & Research Services to address them
• Provides customized knowledge for client work, occasionally providing client facing expertise
• Acts as a thought partner, establishes credibility with consulting teams and provides problem solving and sector expertise insights
• Captures, codifies and maintains knowledge content
• Collaborates and maintains the development of new knowledge through participation in top priority projects and knowledge infrastructure projects, database updates, surveys, etc
• Controls quality and supervises contribution or updates to existing sector knowledge database
• Develops content for go-to-market materials
• Promotes innovation at BCG by identifying knowledge capture opportunities
• Contributes to building sector teams and suggests emerging sectors based on client demand
• Advises, shares knowledge and trains junior knowledge team members
• Designs the on-boarding schedule, provides day-to-day apprenticeship and coaching for knowledge team staff with guidance from Knowledge Experts
• Involves in recruiting process for the practice where needed

Telecommunications Product Engineer Resume Examples & Samples

• Deeply aware of the business challenges driving the transformation; understand data from VLSS and elsewhere to quantify the relative value for the investments made on transformation of processes and tools
• Strategic thinker who can understand the interplay of the network, systems and process and changing business environment to see the impact of the decisions taken now on the future
• Bridge the current operations to the future mode into the roadmap
• Understand the Network evolution to SDN/NFV as well as Agile concepts
• Master’s degree in Engineering or Business Administration preferred
• 3+ years of project Management experience preferred
• Leadership in the industry bodies and active in the open source community preferred
• Self-starter with the ability to communicate and work with senior management, technical teams and multiple diverse teams and organizations across geographies
• Big picture thinking with the ability to grasp complex systems architecture and be able to connect them to user process and understand the value of the feature functionalities
• Good organizational skills and the ability to manage multiple, simultaneous projects
• Demonstrate analytical skills and understand complex technical issues and provide effective direction to the teams
• Effective interpersonal skills include conflict management especially around competing technical approaches to problems

Telecommunications Field Service Engineer Resume Examples & Samples

• Involved with the installation, expansion and support of all telecommunications hardware
• Support BCM50 and Avaya IP Office for Medical Service locations
• Perform adds, moves, changes to phone lines and handsets
• Monitor and troubleshoot internal phone systems
• Maintain and manage PBX systems, including software updates on Avaya CS1000 and Cisco Call
• Participate in new technology evaluations and assist in the preparation of written results and
• Minimum four (4) months multi line phones/PBX experience
• Ability to read, write, hear and verbally communicate in English to the degree required to perform the job
• Multi line phones/PBX experience in a hospital environment

Telecommunications Attendant Resume Examples & Samples

• Spousal & Domestic Partner Leave
• Direct Deposit

Telecommunications Business Data Analyst Resume Examples & Samples

• Serve as the Telecom point of contact projects requiring Telecom solutions
• Serve as liaison between business leaders and Optum Technologies
• Understand / Develop telecom solutions to ensure that business needs are translated to the correct technical requirements (e.g. PBX vectoring, need for speech applications, network routing) and ensure that all compliance and clinical obligations are met (e.g. scripting verbiage, scripting requirements in clients contact)
• Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs as well as overall business objectives (e.g. performance guarantees, average speed of answer goals, routing efficiency)
• Identify and optimize new and existing routing solutions that will drive overall improvements to system utilization, scalability, productivity and reporting outcomes
• Maintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information (e.g. contact center analytics, workforce planning, clinical operations)
• Maintenance and updating of the Toll Free Number database to ensure maximum data relevance and ensure usability of the application and its related report structure
• Perform other ad hoc analysis and duties as needed and as they relate to changing business objectives
• 3+ years of experience in telephony or workforce management or call routing (solid understanding of how call routing works)
• 2+ years of experience with Avaya or equivalent phone system
• 1+ years of experience as a Telecom Analyst
• Project management skills of training or ability to demonstrate project management competence
• Awareness of criticality of issues
• Ability to build and maintain trusted relationships with a customer
• Intermediate skills in Microsoft Excel
• Bachelor’s degree in computer or business field
• Demonstrate project management competencies
• Ability to effectively communicate mission and objectives

Business Manager, Telecommunications Systems Resume Examples & Samples

• Develop multiyear business plan to grow the Telecom business in Canada
• Develop and /or facilitate relationships with customers at all levels both within ABB and within the customer
• Sales coverage, to meet frequently with key personnel accounts and third party collaborators to discuss opportunities, needs and strategies for growth of the business
• Aggressively follow up on all leads developing action plans
• Drive growth with Account Management team for Canadian customer base
• Lead the development and implementation of the account plan to include: designing the executive relationship strategy, prioritizing the opportunities, identifying a target for each solution (project) including the required resources and support for same
• Develops a strategic plan to execute and achieve annual objectives. Provides quarterly updates to management and sales Team
• Develop, and introduce and manage, within budget, comprehensive sales and business strategies and related activities to support telecom growth initiatives. Work with Telecoms Business Manager in Houston to determine commercial viability of products, resource requirements and potential risks. Influence decisions that may have major impact on the organization's sales, market share and financial results. In addition, cross collaboration with Operations when required to assist Telecoms business growth from Sales to final execution
• Quarterly reviews follow up / alignment of the telecom business plan with the management team. Such business plan shall incorporate updates, such as: current/future competitive landscape, target accounts/projects, white spaces / opportunities, and actions to close gaps etc
• As the Company's principle customer representative for Telecoms, ensure that business opportunities are recognized and the business units are positioned to take full advantage of these opportunities. Coordinate staff and resources to achieve most effective results
• Establish, build, and maintain long-term customer relationships to improve the Company's opportunities for sales and profits, effectively respond to customers' needs, and ensure their satisfaction. Direct or conduct negotiations with major customers and independently introduce measures to finalize mutually agreeable contracts
• Oversee and coordinate effective communications among customers and various business units to ensure accurate, consistent and timely flow of information. Ensure availability and effective use of specialized equipment for sales and related activities. Provide technical direction and presentations and advice to sales staff and promote their technical and professional development
• Strong analytical, communication and leadership skills are required to evaluate a wide variety of complex information, develop imaginative sales strategies, and coordinate related sales efforts
• Requires innovative strategic planning skills, in-depth understanding of the Company's technical and commercial strengths and relationships with markets
• Requires ability to negotiate and successfully conclude matters of major importance
• Bachelor's Degree and a minimum of 15 years’ experience in the Telecoms industry
• Experience in industry to have included any combination Design Engineering & Sales for Security Systems (Access Control & CCTV)/Plant Radio/VSat/LAN-WAN-Wireless/Structured Cabling. BISCI RCDD certification a plus

Telecommunications Agent Resume Examples & Samples

• Minimum of at least 21 years of age
• At least 1 year of continuous PBX Operator experience or telecommunications experience, preferably in a hotel environment
• Able to effectively communicate in English, in both written and oral forms

IT Manager / Telecommunications Resume Examples & Samples

• Works with senior management to establish objectives and budgets for voice communications services and ensures that cost objectives are met
• Establishes and manages corporate voice communications policies, procedures and standards for telecommunications hardware and software in accordance with organizational objectives
• Manages services to operations throughout TCF for development of communications systems and networks, coordination of support, and problem resolution
• Acts as liaison with voice services and equipment vendors to define, select, and implement communications systems
• Maintains up-to-date knowledge of communications technologies and systems to support company business plans and potential future applications
• Provides leadership, guidance, and training to assigned staff. Responsible for staffing and performance review; makes recommendations regarding promotions, salary adjustments and/or disciplinary action
• Provides periodic management reports on achievement of goals and state of the Telecommunications network
• Establishes and manages disaster recovery plan for voice communications systems throughout TCF
• Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
• Four-year college degree or two-year degree and equivalent work experience
• 5-7 years progressively responsible experience in Information Technology
• 6+ years experience in telecommunications
• 3+ years of supervisory/management experience
• Direct supervision of technical staff

Senior Telecommunications Project Engineer Resume Examples & Samples

• Analyze design and develop a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint
• Review and/or analyze and develop architectural requirements at domain level within product portfolio or team
• Participate in the CoreTech (Global IT) domain governance model
• Contribute to the development of infrastructure platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses
• Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support actives. ·
• Deep technical experience in Voice/VoIP/video technology planning and evaluation as it pertains to architecture design including equipment selection, systems integration, requirement specifications, requirement gathering, design selection, alternative recommendations, costing and scheduling
• Experience in the design, configuration, and deployment of secure voice/VoIP systems globally
• Experience managing large, complex budgets, Solid experience telecom planning/architecture development and support, strong organizational and leadership skills with experience integrating systems in large, complex, multi-user, multi-platform environments
• Experience with vendor management (network products, telecommunication services, cloud technologies, operational support, and professional services) and with RFI/RFP creation
• Bachelor's Degree from an accredited college or university (preferably in a IT or business related field of study) or relevant experience
• Minimum 5 years of experience at a Fortune 500 company driving major infrastructure programs
• Prior experience in a telecom or IT technology vendors highly desirable
• Experience with the following technologies: Cisco Unified Communications Manager (CUCM), Avaya Communication Manager (ACM), Cisco Unity/Unity Connection/Unified Messaging, Avaya Aura Messaging, H.323/SIP/MGCP/SCCP, PSTN circuits (PRI, T1, SIP, analog, FXO, FXS), Unified Contact Center Express (UCCX), Cisco Telepresence, Cisco Webex/Jabber or Lync, print server technologies (Xerox/Canon/MS)
• Leverages communication and collaboration to solve problems with global peers across various functions
• Applies external focus – Ensures aligned with key vendors in order to pair solutions to a businesses need. This may also include cost avoidance measure needed by the business
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
• Demonstrates customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
• Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

Telecommunications Operations Lead Resume Examples & Samples

• Provides project management support for telecommunications projects including planning and implementing
• Performs highly specialized technical tasks associated with cutting-edge technologies
• Works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals
• Conducts site surveys, develops requirements documentation for voice/video/LAN/WAN services
• Applies expert functional knowledge and experience to significant business projects or processes
• Provides incident and problem management support using ServiceNow ticketing system
• Monitors ticketing queues and customer support with Tier-2 and TIer-3 staff
• Provides Cisco VoIP day to day O&M, troubleshooting and support
• May perform business development activities, including providing technical input to proposal efforts
• Provides guidance and training to less experienced staff
• May serve as a technical task or project leader
• May have supervisory responsibilities
• Maintains current knowledge of relevant developments in area of expertise
• 10-15 years experience related to Telecommunications Operations
• 5 years of hand on experience with wiring, 66 and 110 blocks, plain old telephone service (POTS) lines, VoIP, circuit installation/ troubleshooting, and Cisco network equipment implementation and maintenance. Experience leading teams of telecomm engineers

Telecommunications IPT Administrator Associate Resume Examples & Samples

• Proficient in all aspects of Telecommunications administration
• Knowledge in Cisco Call Manager and Unity mandatory
• Knowledge in Cisco Voice Router configurations, SRST and call routing is mandatory
• Knowledge in IPC Turret Systems is a plus
• Ability to read and understand call volume reports and assess capacity
• Skill set planning and implementation
• Knowledge of Cisco Call Center Enterprise / Express systems is a plus
• Knowledge in Verint Recording Platforms is a plus
• Knowledge of Disaster Recovery planning and execution is a plus
• Ability to function in a fast-paced organization
• Working on medium to large-scale projects as well as creating, managing, tracking, and reporting the status of such projects
• Submitting weekly status reports and providing input and recommendations for all areas of service delivery improvement
• Reviewing and testing new technology
• Evaluates and makes recommendations
• Expertise in setting and managing client expectations, with the ability to establish and maintain a high level of client trust and confidence
• Outstanding written and verbal communication skills complemented by demonstrated expertise in relationship building and management
• Strong troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
• Extensive experience providing direct support in a client-facing role
• College Degree preferred or comparable technical degree
• Extensive knowledge in Cisco IP Telephone Systems
• Provide frontline reception services for campus telecommunications center
• Maintain and reference multiple resources to provide accurate information in responding to routine and non-routine inquiries such as questions about building hours, weather, phone/office numbers, campus events, etc
• Resolve customer concerns in a courteous and problem solving manner
• Answer, prioritize and direct incoming phone calls to general campus switchboard
• Provide information regarding correct dialing and telephone usage procedures
• Assess campus telephone problems and troubleshoot for solutions or initiate repair service
• Update online campus directory, reset voicemail passcodes, and update electronic information signs
• Transmit and receive FAX messages containing information of a confidential nature and initiate charge-back and tracking forms
• Greet and direct visitors to chancellor and vice chancellors' offices
• Serve as key operator for faculty lounge copier; provide assistance, check supplies and initiate repair service
• Maintain lost and found with University Police; process vending machine refunds
• Screen and record key usage for offices, conference rooms, and classrooms
• Two years experience working with diverse customers in person and/or on the telephone
• Excellent communication skills including active listening with ability to assess and prioritize responses to general campus phone calls and walk ins
• Must be able to appropriately direct visitors to offices of high-level leadership including chancellor and vice chancellors
• Ability to understand technical aspects of telecommunications system

Supervisor, Data & Telecommunications Resume Examples & Samples

• Oversees a team of telecommunication analysts who design, create, and troubleshoot call routing for the West Division
• This position includes planning work schedules, hiring and filling jobs, assigning work, motivating, and coaching team members
• Devolving comprehensive test plans, documentation, and ensuring appropriate quality control in team projects
• Identifies issues and appropriate courses of action
• Oversees internal Telecommunication routing and work assignments to ensure efficiency, productivity, and appropriate distribution of workload
• Responsible for supervising Telecommunications Routing projects from design through implementation for internal customers, and ensure that required business needs are met
• Displays a wide degree of creativity and latitude
• Documents and works to improve performance of assigned employees through development, use of performance plans, and personnel performance record entries
• Works with other departments and leaders to establish and facilitate new employee training programs by providing direct training, reviewing and correcting daily observation reports, and updating and modifying changes in training policy and procedures
• Provides written reports and/or recommendations to Data and Telecommunications leadership regarding the progress of the department towards operational goals and objectives
• Reviews customer-reported issues and determines best course of action to bring resolution to the issue
• Carries out budget and finance duties and policy review; purchases division supplies
• Supervises project teams and facilitates the hiring/testing process for new Telecommunication Operators

Telecommunications Certification Body Manager Resume Examples & Samples

• Must have a working knowledge of TCB and NB activity
• Must have good knowledge of EMC standards. For example: FCC and EN/IEC standards
• Must be IT literate i.e. competent in the use of MS Office applications and experience of using large and complex databases
• Knowledge of EMC Aeropsace, Military and Railway testing
• Radio and EMC testing
• Understanding of TCB certification process and NB approval
• Minimum 5 years work experience in testing of radio and consumer products
• Experience of working within a quality system
• Working knowledge of other interantional approvals and certification
• Degree in Elecitrical / Electronic or equivalent engineering
• Masters Degree in engineering

Principal Telecommunications Technologist Resume Examples & Samples

• Serves as technology expert on delivering technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, medium sized server configuration, and backup services to meet business needs
• Provides technical expertise and guidance; participates in design reviews; validates technology approach and associated work products on medium sized projects to ensure adherence to company guidelines. Conducts cost analysis studies to determine feasibility of various approaches
• Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
• Works with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions
• Assists client in defining strategic technology direction for solution. Provides input in selecting business application packages and vendors
• Evaluates technologies and determines strengths and weaknesses of technology architecture, implementation and suitability; recommends solutions to ensure consistency with the company vision
• Works on project life cycle from requirements through design, implementation, and support to ensure implementation of appropriate technology in every stage
• Researches technological advancements to ensure that information systems are continuously improved and aligned with industry and company standards; designs and provides updates to standards to enhance company solutions
• May collaborate with and provide direction and guidance to other systems analysts/programmers and may act as a Project Leader
• Assists in increasing the productivity and effectiveness of the organization by defining standards, best practices and promoting reuse as it relates to technology
• Evaluate new/emerging network/communication technologies and their impact upon NS/EP communications and advise the OEC on strategic technology direction for NS/EP telecommunications
• Evaluate highly complex data or voice networking technologies to understand their potential vulnerabilities, potential to support NS/EP telecommunications, and recommend future direction
• Provide technical expertise and guidance to identify and analyze technology approaches to provide the NS/EP community’s voice, video and data need, employing commercial Quality of Service (QoS) mechanisms to the maximum extent practical
• Identify cost-effective “NS/EP-unique” features to augment commercial QoS features
• Conduct cost analyses to determine the feasibility of candidate approaches
• Formulate technical requirements for selected technology solutions
• Formulate and evaluate approaches to implementing the selected technology solution
• Coordinate with industry to implement the NS/EP-unique features and to promulgate these features in standards organizations such as ATIS and 3GPP
• Research technological advancements to ensure that NS/EP voice, video and data solutions are continuously improved, supported, and aligned with industry standards
• Maintain currency on FCC telecommunications policy that affect NS/EP telecommunications
• Maintain currency on U.S. telecommunications industry technology and services
• Work in teams with Government and service provider personnel
• Masters degree or equivalent combination of education and experience; PhD preferred
• Masters degree in engineering, computer science, business administration, or related field preferred
• Fifteen years of experience in wireline/wireless telecommunications technologies including Public Switched Telecommunications Network, TDM, SS7, IP, SDN, 3GPP LTE
• Ability to obtain Enter of Duty (EOD) and Secret clearance from Department of Homeland Security
• Good communication skills to communicate with clients, support personnel, and management
• Good interpersonal skills to communicate with clients and management
• Works with the UITS Network Operations team to properly maintain the network
• Maintains necessary supplies and tools needed on the job
• Works with outside vendors to maintain voice/data services
• Answer incoming telephone calls and route them to the appropriate person or department in a timely and professional manner
• Strong telephone customer service with multi-line telephone experience
• Basic knowledge of computers and MS Office

Telecommunications Leader Resume Examples & Samples

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Develop and execute Telecommunications strategies and solutions that align with Rexel’s business priorities in over 300 branches
• Lead continuous improvement of the of company’s Telecommunications architecture to improve efficiency, security, reliability and enable advanced IT strategies and applications
• Establish service level metrics with domestic and international service providers to drive consistent delivery of quality service
• Assist the Rexel Group of companies to design and manage IT solutions and in developing and implementing industry-leading best practices, tools and automation
• Identifies and drives improvement opportunities
• Works closely with The Indirect Sourcing team on contracts and price negotiations
• Maintains a knowledge and expertise in Telecommunications best practices and trends
• Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria
• Document plans, requests, activities and specifications and report on them
• Design networks and systems and allocate resources as necessary
• Excellent written and verbal communications skills in English
• Must be US citizen or have Green Card
• BA/BS in Engineering or Computer Science strongly preferred
• Minimum of 10 years working knowledge of Cisco WAN/LAN/VOIP/CUCM/SIP technology
• Working knowledge of firewall and security appliances
• Three plus years managing telecommunications carrier relations and trouble issues
• Working knowledge of network management/administration software and best practices
• Strong vendor management skills with experience in a predominantly outsourced environment
• Solid architectural skills in LAN and WAN networking technologies, video, fixed and mobile voice telephony
• Experience working with and leading cross-functional, geographically dispersed project teams and working within a hybrid internal and outsourced environments
• Ability to manage multiple priorities and create effective delivery schedules based on business needs and technical requirements
• Certifications or equivalent experience: CCNA, CCNP

Industry Manager Telecommunications Resume Examples & Samples

• Position Esri as a leader in the rapidly evolving telecommunications industry
• Forecast and evaluate industry trends using a variety of data and proactively develop solutions and messages to address key business issues, drivers, and growth opportunities
• Design, manage, and execute industry marketing programs including plans, budgets, and results reporting
• Share knowledge about competition and customer requirements to enable Business Development teams to be more effective
• Work with international distributor and partner channels to support events, programs, and joint value messaging
• Develop strategic partnerships with major industry suppliers
• Drive incremental demand within key industry segments
• Develop regular cadence of content (webinars, case studies, collateral, social media programs, website, and events) that improve lead flow across priority segments
• Publish compelling customer content (videos, case studies, reference materials) that demonstrate credibility and support sales
• Support strategic sales opportunities as the subject matter expert and work with account managers to drive penetration in key accounts
• Work with channels and sales enablement team members to ensure awareness of industry marketing programs (messaging, positioning, assets, training, and sales tools)
• Keep abreast of global industry trends, issues, and the latest changes in the regulatory environment
• Understanding of the ArcGIS platform and how it relates to the telecommunications sector industries
• Experience working with GIS
• General knowledge of spatial analysis and how it is used for problem solving
• Results oriented; ability to write and craft smart, attainable, realistic, time-driven goals with clear lead indicators
• Perform system administration on the most complex enterprise telecommunications systems, including Cisco Unified Communications Manager, Cisco Unity voicemail, Cisco Presence, Cisco Unified Contact Center Enterprise, Aspect Unified IP, and Aspect Advanced List Management. Provide end user support by resolving telecommunications move/ add/ change requests and trouble tickets within established service levels, using ServiceNow as the management tool
• Troubleshoot, analyze, and resolve telecommunications systems alarms and problems in accordance with enterprise-wide Service Level Agreements
• Implement new telecommunications voice systems and voice network services, and upgrades to existing systems and services. Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing
• Apply knowledge of telecommunications voice technologies to identify and provide solutions for business needs. Work with various business groups to understand future/growth needs, translate these needs into requirements, and contribute to the design of supporting solutions
• Perform capacity planning and reporting, and operational system maintenance tasks including patching, and proactive resets and reboots to ensure maximum operational efficiency
• Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network
• Provide technical guidance, mentoring, and cross-training

Product Owner Big Data for Telecommunications Resume Examples & Samples

• Responsible for the success, quality and timely delivery of a product in the whole product lifecycle as defined in the portfolio
• Document requirements with valid use cases and real business examples
• Prioritize the backlog items based on customer and user needs and define the viable scope
• Develop and drive the product vision and roadmap
• Provide a holistic overview on the overall product backlog and ensure that the Product team and the related Scrum team have a comprehensive understanding of the product backlog
• Set up the collaboration with the colleagues within the cross-functional team and contribute to all tasks of this team
• Definition of Telco industry-relevant big data applications
• Close cooperation with global Telco product owner and Telco solution management
• Representation of Products & Innovations on customer events like Industry Advisory Councils, User Group meetings, SAP Forums (focus on Service Industries, but also for the complete SAP Strategy)
• Management of product-related customer escalations
• Represent your topic to internal stakeholders, customers and partners and actively seek their feedback and synthesize requirements into executable deliverables
• University degree in computer science, business administration, engineering or similar qualification
• Experience in delivering SAP Products & Solutions in development organizations
• Sound knowledge in technology trends and thought leadership to drive product vision and road map
• Proven ability to inspire and influence customers, partners and colleagues in the team
• Ability to network across the organization, the desire to learn, innovate and explore
• Ability to drive backlog from different (often conflicting) inputs
• Strong personality and very good communication skills also in executive environment
• Flexibility / proven ability to work under pressure
• Strong analytical skills , especially in statistics and data science
• Fluency in English and in German (written and spoken)
• Knowledge in HCP/XSA and/or Big Data
• Knowledge in Telecommunications industry, implementation or running solutions for the Telecommunications industry and the TMForum industry standards (eTOM, SiD and TAM)
• 5-10 years work experience
• 3-5 years deep direct work experience in development projects ideally in an agile development environment, customer co-innovation, strategy, development partnerships and development projects

Manager of Telecommunications Engineering Resume Examples & Samples

• Responsible for the design and implementation of a long term Carrier, Voice, and Call Center Technology
• Responsible for the creation and update of the Telecommunications and Call Center multi-year roadmaps and technical Blueprints
• Responsible for all, VoIP, voice video, and call center technologies including IVR, ACD/PBX and connectivity to outsourced international contact centers and partners
• Engage and lead communications with business stakeholders and external IT partners
• Plans, designs, voice system and call center systems, working closely with Production Support Services for continuous improvement opportunities
• Designs enhancements for improved systems availability and performance based on Production Support recommendations in step with the Enterprise Architecture and Solutions teams
• Researches, analyzes and recommends the implementation of software or hardware changes to rectify any operational deficiencies or to enhance systems performance
• Accountable for ensuring the appropriate level of security of communications systems. Develops engineered solutions for provided security guidelines. Ensures appropriate encryption requirements are applied
• Negotiates contracts with vendors, monitors cost effectiveness, and recommends upgrading of appropriate systems per Roadmap and Architectural directions
• Develops and evaluates teammates, in concert with the Production Support and Architecture Solutions teams to ensure awareness and certifications of appropriate technologies
• Minimum 15 years of experience in data & voice network technologies and at least ten (10) years of supervisory experience
• Experience working in financial industry and familiarity with regulatory compliance desirable
• Previous hands on experience with international network, voice, video and unified communications technologies
• Must have excellent customer service and business engagement demonstrable skills
• Outstanding written and verbal communication skills, including executive presentation skills
• Ability to collaborate, influence and motivate cross-functional teams
• Demonstrated success in leading large, complex projects within budget and meeting deadlines
• Experience in ITIL processes and framework preferred
• Proficiency in managing large, complex enterprise communications services – Routing, Switching, VPN, SD-Wan & SDN, Avaya Voice Platforms, and Cisco Networking
• Proficient in working at an Enterprise level with Tier-1 telecommunications carriers
• Proficient in managing enterprise and call center technologies for voice networks; experience with Avaya PBX & ACD, VOiP & SIP
• Must have experience in maintaining call center software in a 7/24 large scale international environment with a large, diverse user population
• Provide after-hours engineering support for the Production Services teams via escalation as needed
• Act as primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. Aircards, Cell phones, iPhones, iPads, iPods, Androids and wireless data)
• Evaluate and make recommendations for all aspects of mobility including MDM software, devices, etc
• Actively engage in the continuous review of content, solutions, or alternative processes that will improve the customer experience or our operational efficiencies
• Manage wireless vendor relationships, tracking tasks, costs and credits
• Manage IBM Maas360 MDM software solution
• Program new Smartphones and Tablets on IBM Maas360 MDM software
• Review contracts and benchmark against current market rates and tariffs and contracts
• Provide VIPs one-on-one (white glove) support, as needed
• Receive, prioritize and respond to incoming calls, Service Now tickets and/or emails regarding equipment and/or connectivity problems daily
• Provide basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
• Oversee support of mobile device applications, as required
• Design, maintain, and distribute monthly reporting for wireless analysis
• Maintain Accurate Wireless Inventory at all times
• Minor projects involving Landlines
• Other duties related to Telecommunications, as assigned
• Provides telecommunications expense management services to clients on a recurring basis. Serves with accountability and responsibility to act in the client’s interest to manage and reduce telecommunications costs
• Supports the system-generated performance of extensive telecommunications contract compliance audits including documenting all disputed charges
• Uses NexTEM software to identify invoice and audit exceptions and follows standard remediation processes
• Documents services in the client’s network and may participate in audit and documentation of services during initial inventory discovery and configuration projects
• Files billing disputes and change requests with telecommunication service providers, reconciles dispute filings and provides client reports
• Documents all disputed or opportunity items in NexTEM Savings Module for tracking and reporting purposes
• Ensures that contract terms/prices are correctly reflected in system in order to perform audits and delivers scheduled dispute reports. Takes point for contract rate loading activity
• Interacts on a routine basis with key members of the client’s vendor account teams, conduction and/or participating in meetings to review open billing issues as needed
• Utilizes back end database application to perform database queries to support telecommunications expense audits
• Utilizes custom reports to support data requirements for telecommunications expense management auditing and other deliverables
• Manage and lead the SHC Telecom and Messaging teams including but not limited managing the day to day activities and support processes
• Manage staff and all related responsibilities including, but not limited to, time keeping, performance evaluations, and mentoring a successful career growth
• Leadership role in managing multi-vendor environment to ensure that production issues are resolved in a timely manner, as well as follow up on the long term corrective actions identified
• Create and view trend analysis reports in order optimize performance or implement process improves that will lead to improved stability and availability
• Work with the other IT teams incorporating them into the existing production support policies and procedures in place and keep them engaged in developing enhancements to processes and procedures
• Develop reporting metrics for monthly status to the CTO, CIO and other senior leaders to better address demand and resource management
• Manage and provide support for the maintenance, updating, modification, troubleshooting, and assessment of the Cisco environment
• Manage the evaluation, testing, installation and configuration of Steward's Cisco environment, including analyze and test software for interoperability and compatibility with the desktop and complex network and other components of the IT infrastructure
• Assist users and other technical staff to perform testing and problem analysis for any application issues included in this role
• Administer various tasks for high visibility projects ensuring that the appropriate support structure is in place
• Work with Third Party Vendors during implementation and trouble-shooting of application issues and problem resolution ensuring that the proper long term strategies are in place
• Assist in evaluation of business needs for end users and recommend IT application solutions in accordance with Steward platform standards
• Occasional after hours and weekend work to perform tasks that cannot be done during business hours
• Remain on call supporting the SHC Telecom team
• Participate as a member of IS project Management Teams as necessary, execute project deliverables
• Participate in IS Crisis management rotation
• Excellent organizational skills and ability to follow direction
• Strong ability to effectively monitor and manage Service Level Agreements including executive level reporting and analysis for monthly and quarterly business reviews
• Demonstrated experience building and managing strong customer relationships and operations
• Excellent customer service, problem solving and conflict resolution skills
• Ability to manage multiple, simultaneous projects and work streams
• Proven team player with outstanding interpersonal and communication (written and oral) skills
• Ability to express ideas concisely and clearly, orally and in writing
• Exceptional analytical and process development skills
• Ability to motivate others to perform
• Good Analytical Problem solving skills and strategic thinking
• Ability to prioritize projects and daily workflow
• Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts
• Troubleshooting experience (software and hardware experience)
• Must live in or be willing to reside in Springfield, MO
• Basic understanding of networking
• Experience with Avaya Contact Center
• Experience in Tip/Ring telephone installation
• Knowing and understanding Telephony cable counts
• Experience with VoIP and SIP telephony
• Understanding standard Ethernet cabling based on BICSI standards
• Basic understanding of Key systems specifically Norstar and AT&T Partner systems

Telecommunications Resume Examples & Samples

• Ordering all necessary carrier services through our Service Provider Partners for project
• Experience in Telephony migrations
• Experience in SIP trunks and MPLS circuits
• Experience working with multiple carriers – Century Link experience is a plus
• Experience managing site migrations from a legacy voice environment to a Unified Communications telephony environment (this is most important skillset)
• Experience with advanced voice technologies and concepts, including unified communications, call center environments, messaging platforms ,and paging systems
• Bachelor’s degree in business, or related field or equivalent combination of education and experience in a technical capacity
• Requires good decision making skills, leadership abilities, interpersonal skills and the ability to work independently
• Proficient with Microsoft Office Suite as well as experience in carrier service delivery platform
• Requires a broad range of general business background and solid problem solving and planning skills
• Should be proficient with computer-based reporting and analysis
• 5+ years of experience in the telecommunications industry
• Relative to managing project workload and resources as assigned on a per project basis

Telecommunications Attendant Trainee Resume Examples & Samples

• Ability to exercise tact, diplomacy and good judgment under pressure, and to hold information in confidence
• Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of 40-50 WPM), and basic computer (PC or MAC) skills
• Ability to communicate clearly, concisely and effectively with staff and management
• Experience working in a customer service environment, with demonstrated ability to handle high call volumes, preferably in a university and/or a medical center setting
• Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system)
• Polished and courteous telephone manner with clear speaking voice
• Excellent speaking, writing and spelling English language skills
• Ability to work any and all shifts (Day, Swing, Owl) any day of the week
• Ability to sit for up to three hours at a time, and to use a headset
• A high school diploma is required
• Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, and labelling per specifications and drawings
• Install network racks and cabinets in server rooms
• Complete detailed and accurate paperwork
• Interact with customers and prospects, ensuring all inquiries are handled professionally
• Travel and overtime may be requested with this position on an ad hoc basis
• Post-secondary education in electrical, telecommunications, electronics, or equivalent
• Flexibility to work in a variety of environments, from construction sites to finished corporate offices
• Comfortable working at heights
• Excellent written and verbal communication skills, with keen attention to detail
• Must be bondable and able to pass a background check

Information Technology Telecommunications Technical Analyst Resume Examples & Samples

• 30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree
• 60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree
• 90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree
• 120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree
• 5% Approves vendor/contractor recommendations for upgrades to existing PBX and/or Key Systems or services that will improve performance in state agencies' telecommunications systems or services, correcting deficiencies or increasing operational efficiencies through additions or reconfigurations of equipment hardware or software; or that will expanding capacities needed for system growth
• 5% Supports the Network Services Help Desk regarding technical problems with ISDN equipment and PRI, SIP Trunking, and Hosted IPT services. Consults with agency and/or phone company in resolving problems. Support Customer Service and Voice Processing sections to resolve system problems and design of Digital Services. Research requests and provide appropriate response or escalate manager. Receive calls from user agencies for support in emergency situations concerning their Digital Centrex Service
• 5% Receives training from Manager and Senior Technical Analysts and by attending national industry meetings and by attending webinars; maintains professional contact with industry peers; reads technical documentation
• 5% Manages assigned projects and services as the interface/liaison/coordinator between the agency and service/equipment providers. Responsible for project status reporting, problem notification, escalation, and resolution, project completion and acceptance
• 5% Responsible for the timely completion and quality assignment projects from the date of project assignment to close out. Report routine project status on a timely basis to Network Services's Procurement Project Manager and any problems or delays immediately to the supervisor and to Network Services's Procurement Manager. Upon request, provide project information to your supervisor, Network Services's Procurement Manager, Procurement Officer, Contracts Administrator, Procurement Manager, and others necessary. Convey requested information utilizing project management skills and techniques and for knowing and utilizing Network Services policies and procedures relating to project management

Information Systems Telecommunications Systems Specialist Resume Examples & Samples

• Provide trouble-free voice and faxing capabilities to RadNet’s clinical operations teams and other team members
• Troubleshoot and repair hardware IT equipment such as Phone Systems, Telephones, Fax Machines, Modems, PCs, terminals, printers, etc
• Install and troubleshoot telephony software applications
• Work with Voice and Data Service Providers (ISPs)to plan and deliver various telecom solutions
• Coordinate with 3rd party vendors to repair/upgrade telecommunications equipment
• Provide Level 3 Technical Support, and travel as needed to remote facilities within California (for physical troubleshooting, projects, and task assistance)
• Work with members of the IS Infrastructure Telecom team to plan and deploy telecom solutions
• Fierce determination in the pursuit of keeping customers productive and satisfied
• Intricate knowledge of Telecommunications Switch Hardware
• Ability to diagnose and repair voice equipment
• Detailed knowledge of Voicemail system and ACD (call center) programs
• Detailed knowledge of software applications used nationally. Resolve problems and make improvements with those applications
• Skilled in Networking concepts
• Ability to explain technical concepts and strategies to non-technical personnel
• Skilled in exercising a high degree of initiative, judgement, discretion and decision-making to achieve department and organizational objectives
• Ability to share information effectively and provide appropriate direction to complete necessary tasks
• Ability to maintain professional judgement and stand by decisions under pressure
• Excellent organizational, time management and communication skills
• A valid and unrestricted California State Drivers License, a clean driving record within the last 7 years (no SR-22), and reliable transportation
• Flexibility and ability to provide after hours support as needed (for off-hour maintenance, emergency troubleshooting, etc.)

Telecommunications Field Technician Resume Examples & Samples

• Installs, programs, and troubleshoots 4G/LTE and VSAT-based communications systems, intercom / PA / phone, computer systems, routers, switches, WAPs, etc. with minimal oversight
• Conducts pre-installation site surveys and plans equipment mix and coordinates installations / upgrades
• Performs QA/QC of installations; makes adjustments to equipment to ensure operating efficiency
• Fabricates required RF and interconnect cables (Ethernet, RF, low-power)
• Performs technical training for district and customer personnel
• Assists sales team
• Travels within assigned area
• Works a rotating on-call schedule
• Mastery of advanced cellular and satellite-based telecommunications principles
• Understanding of basic IP and networking concepts
• Proven customer service skills
• Basic sales support

IT Telecommunications Mgr Resume Examples & Samples

• 1) Build and foster strategic business relationships and represent the IT organization when collaborating with Operating Company and Business Unit leaders
• 2) Provide safety leadership and compliance without exception; enhance a strong safety culture
• 3) Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented
• 4) Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception
• 5) Ensure ongoing reliability of the Information Technology infrastructure
• 6) Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit
• 7) Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers
• 8) Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth
• 9) Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company
• 10) Prioritize and direct area work activities, and optimize utilization of resources
• 11) Manage resources to provide safe and timely service restoration during storms and other outages
• 12) Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed
• 8 or more years of Telecommunications/IT experience, demonstrating steady progression in responsibilities
• 0-3 years of direct supervision experience (in addition to any experience identified above)

Telecommunications Tech Lead Resume Examples & Samples

• Must possess excellent customer service skills. (5%)
• Ensure all safety rules and regulations are followed by the team. (5%)
• Performs other duties and assignments as required. (5%)
• Approximately 3-5 years’ work experience in the telecommunication field, installing, trouble shooting, repair, splicing, terminating and site surveys
• Knowledgeable in the use of power tools and test equipment
• Knowledgeable in reading drawing and understanding the communication installation process
• Knowledgeable to act on unique or recurring customer problems

Voice Engineer, Telecommunications Resume Examples & Samples

• Design, configure, test, and verify routers, switches, and other network devices for use at the clients’ remote location(s)
• Design, configure, test, and verify 3rd Party MPLS, GRE, and NAT redundancy solutions for clients
• Design, and configure BGP, Route Maps, VRFs and Prefix-lists to allow for peering and route filtering in hosted core router infrastructure (Cisco and HP)
• Design and configure OSPF, EIGRP, HSRP, LLDP, Access-Lists, VLANs, DHCP and QoS protocols
• Be an escalation point for the NOC and Account Managers for existing clients
• Place data center cross connect orders for 3rdparty Telco landed circuits
• Troubleshoot network and Telco issues including but not limited to call quality, network design, 3rd party MPLS, analog gateways, IP phone firmware, and discovered carrier network issues

Telecommunications Tech Resume Examples & Samples

• Installs, replaces, trouble-shoots, tests, repairs and maintains telecommunication equipment and hardware supporting networks
• Installs, replaces, trouble-shoots, tests, repairs and configures wireless access points and participates in surveys, mapping and documentation
• Configures and maintains phone switches. Performs telephony moves, additions and changes. Performs maintenance and upkeep of telephone instruments
• Trouble-shoots and performs switch configurations, port consolidations and installs switches, routers and components on equipment racks
• Provides customer and operational support. May work with outside vendors to coordinate support for existing and/or new devices and systems
• Collaborates with members of department work groups to provide internal work status updates and reports as required to meet customer satisfaction initiatives
• May provide assistance in the field to lower level technicians and reinforce training
• Four years experience in Telecommunications Installation and Maintenance
• Four years experience in the following disciplines/equipment
• Telephone/Network Switches
• Networking, Routers, Hubs, Repeaters and Bridges, DSU's
• Wiring/Cabling
• Video Systems
• Fiber Optics
• UHF/VHF/Microwave
• Transmitters, antennas
• Ability to speak, read, and write English
• Formal classroom education equivalent to Navy "C" School or vocational school with formal training in the field of electronic equipment maintenance and equipment manufacturer training
• Possess a valid state Driver's License
• Possess and maintain a DoD clearance
• Must maintain current CPR/First Aid certification
• Tower climbing training
• IA Awareness training
• DoD 8570.1 Approved Baseline Certification for IAT Network+
• Fall Protection Safety & Rescue Certification – Received 6 months within hire

Analyst Telecommunications Resume Examples & Samples

• Manages the day to day operations for the telecommunication systems for the corporate campus and all corporate locations
• Coordinates with internal teams for all projects related to telecommunications needs
• Manages vendor relationships for voice services vendors
• Takes an active role in improving the department by addressing issues timely and thoroughly
• Identifies methods for better work performance, ways to improve products and/or services, etc
• Partners with the various departments for the on-boarding needs of personnel and new locations
• Constantly improves the uptime and documentation of the telecommunications products
• Understanding of voice technology
• Vendor Management
• Ability to working with little or no supervision
• 5+ years in the telecommunications industry or similar role
• 5+ years experience with medium to large telecommunications solutions

Lead Analyst, Data & Telecommunications Resume Examples & Samples

• Serve as technical lead to Telecom Design and Delivery team
• Lead team-related projects using project management techniques
• Design solutions to meet business requirements
• Interface with internal customers to define and document requirements
• Demonstrate and encourage a team environment with team members
• Work alongside and ensure mentoring of other Telecom support personnel to ensure they are acquiring the necessary skill sets to perform their job functions and meet departmental goals
• Serves as escalation point for Telecom Analysts to solve complex technical problems
• Identify chronic problems, conduct root cause analysis, and recommend and implement solutions
• Analyzes performance of telecommunications network including usage, load patterns, and systems responses
• Participates in topology design for new or modified systems, including the analysis of parameters such as timing responses, recovery capabilities, automatic diagnostics, and redundancy capacity
• Directs and performs installations of telecommunications/network and test equipment
• Work with senior business management to create business cases, cost basis analysis, and ROI models for major telecom capital expenditures
• Develops work instructions, procedures, and policies in support of company requirements
• Directs project teams in completing projects
• Monitors system performance, troubleshoot outages, and manages vendors to ensure optimal system performance
• Leads Vendor Management: meets with vendors to understand new technologies, works with vendor to resolve complex or high priority issues, and works with vendor to obtain quotes for purchasing / procurement process
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Promptly answers telephone calls using positive and clear English communication. Listens to ascertain the correct extension and information. Reads and uses a moderately complex computer console, directs calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions
• Transcribes complete and accurately spelled messages and repeats information to verify accuracy. Inputs and retrieves messages from the computer as requested. Reads and verbally recites exact messages for guests
• Acts as dispatcher for security, guest services and property operations employees. Provides timely information to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc
• Receives wake up call information, carefully inputs information into the automated wake-up system and verbally confirms time to guest
• Briefly answers basic inquiries, e.g., time, extension numbers, outlet hours, etc
• Immediately answers the emergency line, listens to details to identify nature of problem and responds appropriately in accordance with established procedures. Initiates emergency response as necessary and legibly document pertinent details
• Remains calm and polite especially during emergency situations and/or heavy hotel activity. Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment

Telecommunications Admin Resume Examples & Samples

• Performs local, long distance, and date communications billing analysis
• Conducts rate analysis and review per contract specifications
• Responsible for all requests to move, add, or change voice and data services for corporate office
• Provide adhoc reporting for management needs and division office requests
• Troubleshoots all voice and data service interruption and coordinates actions with vendors and IT personnel to correct
• Certifies telecomm bills and forwards to AP Clerk for payment
• Ability to work on multiple projects simultaneously/project management experience
• Bachelor's degree or equivalent work experience in health care related knowledge or experience and/or in Telecommunications
• Experience with Nortel/Avaya Multi Group PBX
• Experience with Avaya System Manager and Session Manager
• Experience with Nortel Call Pilot or Avaya Modular Messaging
• Have understanding of DSL technology for installation and troubleshooting
• Have working knowledge of T-1 circuits
• Experience with T-1 test equipment
• Experience with large telephony PBX installations

IT Telecommunications Resume Examples & Samples

• This is an office position with some travel required
• Travel and expenses will be reimbursable for business related travel
• Responsible for the planning, architecting and project scoping of telecommunication networks to meet the current and future Transmission, Telecom, and Distribution bandwidth requirements and protective relaying schemes
• Will interface with the multiple Transmission teams; such as P&C, Transmission Line, Project Management, Field Services, System Planning; on an interactive and ongoing basis to determine network architectures for current year and future projects. Will also work closely with Telecommunication teams and other BU Partner teams
• Develop standards such as determine the best practices to utilize OPtical Ground Wire (OPGW) and All Dielectric Self-Supporting (ADSS) fiber routes and help develop other standards when required
• Project scoping and estimating with BU Partners and drive the dependency back into the Telecom planning of projects and resources
• Coordinate and discuss the new plans with the various IT Teams such as Telecomm Engineering, SCADA Engineering, Network Engineering, Telecom Construction, IT Projects, and IT Transmission Demand
• Will work closely with other IT Telecom Engineering and IT Telecom Operations groups to properly scope and estimate Telecommunication services to AEP’s various business units
• Responsible for the budgeting and accounting for the group and participates in the capital planning and forecasting with IT Telecommunication management team
• Develop, coach and motivate a strong team of engineers and network analyst by setting clear expectations of roles and responsibilities, providing feedback and holding accountable via monthly reviews and performance coaching
• 8 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)
• 10 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)
• Answers basic caller inquiries, e.g., time, extension numbers, outlet hours, etc. with courtesy and professionalism
• Remains calm and polite especially during emergency situations and/or heavy hotel activity
• Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment
• Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner
• Ability to read the English language to fully comprehend and communicate clearly all guest messages
• Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other employees
• Ability to type 35 words per minute and spell correctly to accurately input and record information
• Ability to lift and carry a maximum of 50 lbs. for 60 feet to refill paper supplies as needed
• Provide telephony Engineering support to the Call Center and Business user community
• Provide support to both on site and remote users
• Hands on trouble shooting of all Telephony Applications and infrastructure related issues
• Perform System Administration on the Interactive Intelligence (I3) Telephony platform
• 1-2 years Telephony Engineering experience interacting with end-users in a call center environment
• Ability to communicate clearly and effectively with end users
• Strong Information Technology aptitude

Telecommunications Coordinator Resume Examples & Samples

• Level of decision making: Primarily routine tasks
• Has contact with: Inside / Outside company
• Supervision: Does not directly supervise or manage others
• Physical Requirements: Frequent standing or walking
• Responsible for Billing Operations which includes maintaining call accounting system, daily back-ups, monthly back-ups, maintains directories, and tenant/media department mark-ups
• Maintains the monthly tenant/media billing and all events billing. Ensures all equipment and installation charges are applied appropriately
• Coordinates moves, adds, changes and troubleshoots and schedules Telecom technicians
• Daily includes answering help desk line, maintaining Telecom help desk email. Interfaces closely with end-users and external customers
• Logs and reviews all vendor bills (telephone, equipment, wireless, audio, etc.) and reviews for accuracy of charges for all AEG affiliates and submits into AP systems for Management approval
• Maintains accuracy of all departmental documentation, departmental procedures, order forms, emergency books, and purchase order logs etc
• Creates and maintains orders forms for various Telecommunications requests from all sites
• Will occasionally assist technicians in the field
• Will assist with credit and collection of billing issues as needed
• Assist Sr. Director of Telecommunications with special projects, daily tasks, and resolving issues as required
• A minimum education level of: High School diploma or equivalent
• Two years of Telecommunications related work experience preferred
• Switchview/Avotus call accounting system preferred knowledge or other call accounting software
• Knowledge of Nortel Telecom equipment a plus
• Must be proficient with Microsoft Word, Excel, PowerPoint and Outlook
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Must be a team player, possess excellent written and oral communication skills, excellent interpersonal skills and be a self-starter
• Ability to work evenings and weekends and/or holidays & overtime as required
• Must be able to bend, kneel and crawl
• Must be able to lift up to 50 lbs unassisted

Architecte Thermique de Satellites de Télécommunications Resume Examples & Samples

• Working with all the teams involved in the telecommunications satellite manufacturing process (customisation, architecture, AIT, launch vehicles, operations, etc.)
• Synthesising and checking the technical definition and satellite validation, particularly taking into account generic rules for "Eurostar" products
• Checking the thermal testing and engineering plans and results for the satellite components
• Contributing to the development of the satellite thermal testing plan, drawing up the thermal specifications, participating in satellite thermal vacuum testing and making the decision concerning the thermal qualification of the satellite
• Participating in satellite positioning
• Being responsible for meeting cost objectives for the thermal part of the project
• Playing the role of the customer for the detailed simulations and analyses to be performed by the cross-functional departments and checking their correct performance (technical, costs, deadlines)
• You have an Engineering degree (or equivalent) in telecommunication or a related discipline
• You are familiar with Lean in engineering, as well as CM fundamentals and CM planning
• Good knowledge of system architecture
• Interest in teamwork
• An advanced level of English
• The Technician will act as the primary point of contact for the customer and the Black Box Program Management Team. Principle duties and responsibilities include the following. Other duties may be assigned
• Maintain and monitor the Avaya VoIP telephone system and Avaya S8800 servers, Gateway 450 (G450) gateways, CM and subtending systems for faults, line and trunk troubles
• Coordinate service orders and other installation and maintenance of all telecommunications equipment including the VoIP telephone system and analog telephone instruments and the Avaya voice mail systems including programming changes related to telephone features, physical telephone moves, add, and/or changes, and removals
• Maintain the site(s) cable and wiring plant between the Main Distribution Frame (MDF) and the workstations as well as to the floor and main telephone closets
• Provide on-site phone line and VTC support/services including training for employees in the use of telecommunications services and follow-up training to others as required
• Maintain inventory of all lines and telephone equipment and teleconferencing equipment for all sites
• Troubleshoot problems and represent the USEPA’s concerns to outside agencies and companies
• Serve as the primary contact for videoconferencing equipment questions and support throughout the Region to set-up calls, coordinate bridges, troubleshoot problems and/or issues related to the VTC equipment
• Maintain, initiate and operate all video conferencing equipment. Set up and test all VTC equipment prior to the event and provide support for connecting to participating locations. Analyze and troubleshoot the systems to resolve issues encountered
• Provide system administration and maintenance for the voicemail system. This includes programming and changing mailbox profile, classes of service, and system parameters. Provide technical assistance to voice mail users, including answering questions and providing individual new user and group training in the use of services and features
• Serve as general telecom providing all technical assistance for any problems encountered by customer personnel with the use of Voice Mail, telephones, Polycom sets and VTC equipment
• Perform equipment inventory, maintenance of supply and distribution for telephone instruments, headsets, Polycom sets, video conferencing equipment and other telecom-related equipment as necessary. This also includes informing the customer when inventory is running low, doing market research and providing specifications for the purchase of additional equipment and recommendations of new equipment for all sites as necessary
• Bachelor’s Degree in Engineering, Information Technology, Computer Science or related field, or 4-8 years of equivalent, relevant experience
• Must have completed or be capable of completing a Tier 2 / Moderate Background Investigation (MBI) conducted by the Office of Personnel Management (OPM)
• Ability to successfully handle multiple priorities simultaneously
• Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives
• Excellent computer skills and proficiency with Excel, Word, Outlook
• Ability to work extremely flexible hours and support on-call duties and shift work may be required
• Answers and routes calls received by the main Hospital telephone number
• Provides patient room and visiting hours information assistance to callers
• Pages authorized personnel overhead and/or on paging system
• Monitors all emergency alarms and dispatches appropriate response teams
• Maintains appropriate logs and records
• Provides access to telephonic interpreter services for callers with limited English proficiency
• Ability to work additional shifts, as needed
• Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress
• Previous customer service/clerical experience
• Working knowledge of Microsoft Office software
• Prior experience with automated, multi-line telephone system
• Prior medical/ healthcare experience

Telecommunications Financial Analyst Resume Examples & Samples

• Prepare cost allocations for Telecom provider bills and coordinate with A/P for matching to invoices
• Maintain account level tracking files to analyze billing data for accuracy, trends and contractual compliance
• Maintain offline master tables of defined business unit, expense cost centers and accounts by shared account provider and type
• Update changes for cost centers, locations and other key identifiers per division controllers’ requests
• Communicate change requests to various IT support areas and ensure completion to not impact cost allocation accuracy
• Assist IT resources in identifying services by vendor accounts
• Work with vendors on any billing errors or disputes
• Minimum of a High School Diploma required
• 1-3 years of work experience preferred

Telecommunications Supervisor Resume Examples & Samples

• Building/proposing the budget for area of responsibility
• Managing and tracking all expenses associated with for area of responsibility
• Reporting of financial status in accordance with IT Finance templates and identifying cost-saving opportunities
• Evaluate opportunities in consolidation of billing, elimination of multiple vendors for same services; and process improvements to facilitate the efficient and effective use of relevant telecom services and billing functions
• Defines and negotiates service level agreements with vendors and Fujifilm affiliate companies
• Monitor overall vendor performance and negotiate improvements as required
• Identifies reoccurring support patterns, develops corrective actions and alternative solutions. Identifies the cost and impact and implements improvements
• Reports on key metrics for system performance, capacity and utilization to management on daily/weekly/monthly basis (or as requested by upper management)
• Work with IT infrastructure & PBX Cloud teams on contract negotiation and analysis, and cost savings opportunities where appropriate
• Continually work with Infrastructure and Network staff to identify circuits which need to be cancelled to realize savings
• Supervise Telcom Expense Analyst and work closely with Telcom Coordinator
• 2 to 3 years of IT work experience including working with internal IT and external vendors responsible for infrastructure/network/telecommunications operations and support in multi-platform environments. Experience with third party telecom invoice processing systems

Senior Telecommunications Expert Resume Examples & Samples

• Existing TS/SCI with FS Poly
• A minimum of 8 years of technical experience in fiber optic communication, to include knowledge of transmitters, receivers, fiber, amplifiers, Wavelength-division multiplexing, dispersion, attenuation, and regeneration
• Must have at least 8 years of hands-on practical experience in either inside or outside plant operations with a fiber optic transport-based network
• Within the last 15 years, a minimum of 5 years experience in at least five (5) of the specializations
• O Modern Tele-communications System and Networks
• 15+ years of technical experience in fiber optic communication, to include knowledge of transmitters, receivers, fiber, amplifiers, Wavelength-division multiplexing, dispersion, attenuation, and regeneration
• To manage and grow the TCB business, working closely with the global network ensuring KPI’s (key performance indicator) are achieved
• In addition to manage the Radio Telecommunication Telephone Equipment (RTTE) & Notified Body (NB) activity ensuring KPI’s are achieved
• To manage the testing and approvals business and gain new accreditations in accordance with business objectives in new areas of testing e.g. EMC, Radio, Automotive, Aerospace, Military, Railway and Product Safety
• To deputise in absence of the operations manager
• To review, upload and appoint TCB grant approval ensuring KPI’s are achieved
• Develop and train individuals within the UK and SGS network to maintain and grow the technical competence
• Attend applicable TCB meetings via telephone conference and face to face meetings by US government FCC to maintain and keep up to date with FCC rules
• When required work with UK marketing team to inform customers of changes and new developments in TCB
• Manage, maintain and develop the current NB activity for example: EMC, RTTE, LVD, MID and MD to ensure KPI’s are achieved and scope extended
• Training and development of test engineers in all areas EMC, Radio (Blue-tooth & WI-Fi) and Automotive
• To review new or updated standards in all areas of Durham testing e.g. EMC, Radio and Automotive in order for SGS to carry out this testing and obtain UKAS or otherwise accreditation
• To assist in maintaining UKAS and other accreditation’s for Durham site to provide high quality services
• Manage the team to ensure KPI’s are met and they complete all chargeable work within the required budget and timeframes to ensure customer satisfaction and efficiency of the business
• Manage the team to ensure completion of all assigned work and relevant documentation e.g. test reports and certificates in accordance with required procedures and standards to fulfil customer expectations
• Review reports and be a signatory for test reports in all Durham site test areas
• To deputise for the operations manager when not onsite or away from the business
• To review reports and be a signatory for test reports in the testing and approvals area NB and EMC testing
• To assist in setting and agreeing of budgets and objectives for the Durham site activities in conjunction with the Operations Manager
• To carry out appraisals with team and reporting lines to ensure performance and development is achieved
• To achieve agreed strategic targets and objectives, as identified in the appraisal process
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS UK’s Equality & Diversity policy

Senior Telecommunications Services Specialist Resume Examples & Samples

• 4 years experience with Pinnacle software
• 4 years experience with Siemens Highpath software
• 8 years working in higher education environment
• 4 years working in a Cisco networking environment including VoiP telephony
• 10 years working with fiber optics including terminology and testing and familiarity with the Fujikura 60R Fiber Optic Ribbon Fusion Splicer

Telecommunications NOC Engineer Level Resume Examples & Samples

• At least 2 years experience in telecommunications service provider/carrier or large enterprise converged voice / data networks performing hands-on engineering of voice and signaling platforms
• Deep understanding of IP PBX configuration, call routing & translations, and SIP trunking implementations with multiple platforms including Alcatel-Lucent, Avaya, Shortel, Asterisk, Cisco Call Manager, and/or Nortel
• Knowledge of Broadsoft, ACME SBCs, Adtran IAD/Routers, and/or Cisco VoIP platforms, architectures, configurations, translations, and troubleshooting
• Configuration of layer 2/layer 3 switching & routing networks supporting VoIP architectures
• Working knowledge of VoIP/Voice applications (e.g., IP Centrex, hosted PBX, conferencing, voicemail, unified messaging) and their integration into legacy TDM switch and soft switch environments highly desirable
• Comprehensive end to end understanding of QOS
• Ability to comprehend, analyze and research problems of a complex nature, make judgment decisions and recommendations as to their solution
• Basic experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP Trunks
• Knowledge of and experience in Voice over IP (VoIP) protocols and related standards (e.g., SIP, RTP, T.38 Fax, G.711 and G.729 Codec standards)
• Must have the ability to capture, read, and understand packet captures (Port Mirroring and Wireshark) for troubleshooting purposes
• Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests
• Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities
• Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information
• Schedule, assign daily work, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Perform duties of Communications/Telephone Operator

Telecommunications Tech A Resume Examples & Samples

• Must meet qualifications of Telecommunications Technician “B” plus three years experience as a Telecommunications Technician “B” or equivalent
• Must be observant, analytical, accurate and reliable
• Must have ability and knowledge to read and understand logic drawings, wiring diagrams, schematic drawings and mechanical drawings
• Must have knowledge of theory and operation of communications equipment. Equipment/Systems include Fiber Optics, Microwave (SONET, DWDM, DS0 up to OC-192), Telephone Systems & Associated Physical Infrastructure (PBXs, subscriber sets, wiring, Network Interfaces), Wireless Systems (Two-way radio, paging, SCADA), Data Network, and common equipment including Antenna Networks (Towers, feedlines, combiners, duplexers), Power Equipment (emergency generators, batteries, inverters, UPS, transfer panels) and Grounding systems
• Must have ability to properly use tools and test equipment used to install, test, analyze, align, repair and calibrate communications equipment. Test equipment includes OTDR, Spectrum Analyzer, RF Service Monitor, Optical Power and Source Meters, Battery Load Bank, Battery Measurement, DS1/DS3 Test Sets
• Must be able to lift 50 lbs, climb ladders and steps in all types of Duke facilities including Power plants, office buildings, and remote sites. Outside work required in all types of weather
• Must be able to participate in Service Watch duties. Some overtime and weekend work required
• Must have valid Indiana Motor Vehicle License
• Ability to obtain DOT drivers health card and a CDL license
• Two year degree in electronics or equivalent certification approved by the Company

Telecommunications Spec Resume Examples & Samples

• Provide technical services to support the daily operational control of a large complex voice and data telecommunications and LAN/WAN system
• Provide support for end user devices, including desktop, laptop and mobile, in the operational area
• Troubleshoot, operate, and maintain systems composed of microwave, fiber, two-way radios, leased circuits, cell modems, VSAT’s, SCADA radios, terminal servers, DC power systems and alarm systems by various manufacturers (Aviat, MDS, Cisco, FluidMesh, Ubiquiti, Sierra Wireless, etc)
• The primary responsibility of this position will be to provide reliable and efficient telecommunications services to the offices and field sites located within the NE G&P regions of West Virginia
• This position will be responsible for installing, testing, and maintaining all telecom and network equipment located within their assigned area of responsibility. This person will also be expected to occasionally work outside of their primary area of responsibility to assist other techs, help with projects, and to provide support while other techs are unavailable or busy
• This person is required to accept after hour’s on-call for response to equipment failures and emergencies with occasional unscheduled overtime
• Works closely with Telecommunications Engineers/Specialists to assure the reliable operations of the Company's Telecommunications assets
• Interfaces with SCADA, Gas Control, Network Services, other support groups and outside vendors as needed
• Must possess a high school diploma or equivalent
• Must have a fundamental understanding of PC and server architecture (laptops, desktops, monitors, docking stations, LED screens, etc.)
• Knowledge of cellular devices (iPhones, mobile hotspots, tethering, etc.)
• Ability to use computers and standard programs such as Windows, Outlook, MSWord, Visio, and Excel with requirement to learn other Windows and Non-Windows based programs
• Must have at least five years of experience in Telecommunications operations and maintenance
• Must be able to develop work schedules, possess excellent interpersonal skills and work with little or no supervision
• Must be a team orientated individual, with the ability to work well with others
• Possess excellent verbal and written communications skills
• Must be willing to travel using company provided vehicle. Overnight travel will occasionally be necessary
• Must maintain a valid driver’s license and a good driving record
• Must be available for 24 hour call out. Must be willing to work overtime, nights, weekends, and holidays as required
• Must be able to walk, bend, crawl, work in extreme heat, extreme cold, high noise, and enclosed spaces, while climbing ladders, and lifting items that weigh more than 50lbs
• Associate's or two-year technical school degree in electronics or military electronics training. Equivalent work experience will be considered
• Valid FCC license or other telecommunication certificate or license
• Experience maintaining telecommunications infrastructure for a pipeline company or other related business

Master Telecommunications Center, Technician Resume Examples & Samples

• Assist in the validation of work packages, executing project MOPs with boundary partners
• Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
• Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate
• Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards
• Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams
• Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners
• Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems
• Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications
• Maintains network by troubleshooting and repairing outages; testing network back-up procedures
• Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
• Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics
• Keeps supplies ready by inventorying stock, placing orders and verifying receipt
• Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status
• Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
• Participating in the completion of PIR’s as needed
• Ability to participate in standby rotation
• Expertise with MS Project and managing project budgets and forecast financials
• Experience with RF Radio and Microwave projects would be helpful
• Extensive experience in developing and execution of IT governance, project methodologies, procedures and processes

Telecommunications Consultant Resume Examples & Samples

• Help design, deliver and lead large scale and complex projects
• Work within mixed consulting and client teams, planning, managing and delivering work
• Develop strategic client relationships, working at the senior levels on high profile work to tight timescales
• Responsible for quality, profit and project planning
• Exposure to sales in a consulting environment

Senior Telecommunications Resume Examples & Samples

• Minimum of 8 years’ experience in network design, security, and management
• Must hold active CCNA (Cisco Certified Network Associate)
• Must have at least 5 years’ experience with Windows server, Active directory, domain policies, WSUS, sizing hardware and software
• Must have at least 10 years´ experience using Microsoft office tools, MS Outlook, Word, Excel, PowerPoint
• CCNP – Cisco Network Professional
• CCDA – Cisco Certified Design Associate
• AutoCAD – Advanced
• Virtualize environments (VMware, ESXi) – advanced
• Firewall, VPN, authentication, TACACS

Director, Telecommunications Resume Examples & Samples

• Ability to manage large, complex projects from start to finish
• Excellent interpersonal communication skills in all mediums including supervision
• Demonstrated ability to negotiate difficult, complex contract terms with vendors
• Five years related work experience required
• Must understand meeting the service needs of academic and administrative technology users in a medical and higher education environment
• Excellent administrative skills and ability to communicate effectively both orally and in writing to ensure customer satisfaction with quality output
• Managerial experience that demonstrates the ability to lead a team of professional, technical, and support staff; and proven organizational, interpersonal, and communications skills
• Ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports

Director, Regional Telecommunications Resume Examples & Samples

• A minimum of ten years’ experience in IT management primarily focused within telecommunications support and network operations
• Strong technical understanding of current data and voice technologies, with an emphasis on Cisco, NICE, and Riverbed
• Experience working with and a strong understanding of regional carriers offerings, including Vocus/Nextgen, Tata, OBS, Airtel, Telstra, and Singtel
• Strong understanding and experience managing call center technologies
• Ideally, degree Qualified in Technology, Information Systems or related field
• Demonstrated understanding of infrastructure supported, vendor and carrier management, project delivery and operational support experience
• Strong inter-personal skills in developing business relationships with our business sponsors, internal IT groups, vendors and carriers
• Superior written and oral communication skills, analytical ability, and judgment
• Working knowledge of best practice service delivery and operational methodologies
• Strong negotiation, conflict and relationship management skill
• Customer service focus; ability to influence internal partners and customers
• Participate in the leadership and management of the Information Technology (IT) division to help envision future IT direction and goals. Make effective and efficient use of resources; set high, achievable aspirations for services and operations
• Manage the operation and installation of telecommunications equipment company wide; research, test, evaluate and recommend new applications, equipment and systems. Communicate clearly with business and cross-functional counterparts to identify requirements and deliver quality solutions; assist staff to identify and solve complex voice or other communication problems. Develop and recommend strategies for voice network growth, security and enhancements by maximizing functionality of voice network equipment
• Provide leadership to Telecommunication Services designated team; build a high performance team, hire and retain the right talent in the right roles, set goals and delegate work. Hold reports accountable; develop and empower direct reports to make decisions, execute initiative, work creatively and take action. Participate productively in inter-departmental and inter-divisional teams, and engage in regular professional development activities. Demonstrate company values, maintain a positive open environment, encourage different points of view, move team forward through change, provide timely information and feedback, communicate context for business decisions, recognize accomplishments, foster teamwork and collaboration. Develop, formalize and implement plans, goals and objectives for the department
• Develop and shape key projects and initiatives for entire enterprise with commitment to accurate developmental timelines. Develop and maintain department documentation, processes and procedures
• Perform contract management/negotiation and serve as a liaison to telecommunication vendors, operating companies, regulatory agencies and other external bodies involved in these service areas
• Work with executive level management to develop annual Telecom budget for entire enterprise; evaluate telecom rates to ensure maximum benefit to the company
• Manage transport cost of service, audits, Service Level Agreement (SLA) enforcement and contract compliance
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
• Perform additional duties as assigned by leadership; some travel required
• Skills: Apply advanced, in-depth knowledge of technical concepts, practices and procedures; familiarity with various diverse operating environments, telecom applications and equipment; strong data communication and telecommunication skills; ability to lead/manage a variety of simultaneous projects/initiatives; demonstrated leadership skills and technical abilities; strong understanding of systems, system implementation and system interfaces; strong analytical skills required; proficiency in Microsoft Office, including Excel and Access; telecom provisioning; knowledge of inventory and expense management systems; problem solving and troubleshooting skills; written and verbal communication and composure in dealing with company users of telecom equipment
• Education: Baccalaureate from accredited university or college preferred
• Experience Required: Minimum five (5) years in telecommunication industry along with minimum three (3) years leadership experience. Experience with Avaya and/or Cisco telephone and call center solutions
• One year of PBX, Telephone Company, answering service or related experience required
• Implements procedures for processing codes and traumas quickly and accurately and monitor staff to insure they do the same
• Provides leadership during the initial response for Emergency Operations Plans. Transfers callers to the proper entity when appropriate and monitor staff to insure they do the same. Serve as aandnbsp; andnbsp;resourceandnbsp;andnbsp;to staff when questions arise as to where the call should be transferred
• Provides assistance to and serve as a mentor for all employees
• Takes consistently accurate messages when providing phone coverage for Orlando Health departments
• Operates and provides basic troubleshooting for specialized computer systems/consoles used to facilitate the rapid processing of messages, work orders and service requests where appropriate
• Conducts overhead pages accurately and professionally and monitors staff to insure they do the same
• Maintains current schedules of on-call personnel and insures staff is made aware of changes or updates to call schedules
• Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed. Monitors staff to insure pages to on-call personnel are delivered quickly andandnbsp;accurately.andnbsp;Serves as a resource to staff should questions arise regarding on-call issues
• Performs basic troubleshooting for all departmental equipment. Initiates necessary work orders and insures proper documentation is made should technical assistance be required
• Serves as the initial point of contact for customer service issues and makes every effort to resolve those issues
• Properly documents all pertinent issues and notifies Telecommunications Manager, including but not limited to, instances of staff tardiness or absence, equipment out of service and actions taken andandnbsp;any other unusual situations or occurrences
• Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
• Maintains compliance with all Orlando Health policies and procedures. andnbsp;Insures Team Leaders are apprised of pertinent information, particularly at change of shift
• Performs pager change out services where appropriate
• Coordinates orientation and training for new employees
• Familiar with HICS and is able to function in a leadership capacity during emergency situations
• Monitors staff calls for quality improvement efforts and Critical Success Factor statistics
• Initiates Incident Reports when appropriate
• Performs all other duties as assigned
• Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
• Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
• Manages and administers telecommunications infrastructure and its associated software, including Private Branch Exchange (PBX), call management systems, voice mail, interactive voice response, and video conferencing systems
• Assists with design and oversees telecommunications projects with a goal to improving or expanding the current infrastructure
• Develops, implements, and maintains policies, procedures and training plans for telecommunication systems administration and appropriate use
• Provides on-call technical support. Works with end users to establish service level agreements based on user requirements. Assesses need for any system reconfigurations (minor or significant), make recommendations and execute them
• Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
• Generates telecommunications usage and inventory reports as required
• Administers, adds, moves and changes requests from end users as well as new line installations as required
• Interact with other technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware
• Associate's degree in Business Administration, Computer Science or closely related field required or equivalent education and experience
• 3 to 5 years of experience required in Private Branch Exchange (PBX), voice mail, interactive voice services, call management systems, and telecommunications accounting systems
• Knowledge of current telecommunications practices, protocols, and principles
• Experience designing, installing and troubleshooting cabling and wiring systems
• Analytical Thinking: Ability to Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
• Computer Skills Advanced: Skilled in specialized computer software. Ability to use more advanced functions, formulas and other special elements of the specific program or application
• Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
• Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
• Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
• Quality Improvement: Systematic approach to reduction or elimination of errors, work back-flow
• Troubleshooting: Ability to identify, diagnose, and correct problems with workstation, server, and network hardware and software
• Responsible for programming, maintaining and training end users on PBX and Voicemail features to include, coverage paths; auto-attendants; broadcast messaging. Provides Tier 1 support for end-users
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
• Knowledge on CUCM, Cisco Unity, Cisco Unified Contact Center, Cisco Telepresence, and Jabber
• Avaya experience a plus
• ON-THE-JOB TRAINING: Two day orientation to learn company Policy and procedures. Two week training to learn departmental policies and scope of work
• Regularly (2/3 of the time or more) talk, maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure), use hands and fingers to grip, pinch, handle or feel objects, tools or controls, repeat motions more than twice per minute, repeat motions using an input device-a keyboard or mouse-in a steady manner, use close vision with or without corrective lens. (clear vision at 20 inches or less), use distant vision with or without corrective lens. (clear vision at 20 feet or more), use color vision (ability to identify and distinguish colors), maintain alertness and attentiveness up to 4 hours while working varying hours, hear audible alarms, voice commands with background noise
• Frequently (1/3 to 2/3 of the time) sit for prolonged periods, walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk)
• Occasionally (1/3 of the time or less) stand for prolonged periods, climb stairs/ladders, balance, stoop, kneel, crouch or crawl, reach, pull, push with hands and arms above head, reach, pull, push with hands and arms below head, work in an environment subject to vibrations, lift up to 25 pounds with control, push up to 25 pounds with control, use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), use depth perception (vision, ability to judge distances and spatial relationships), work in an environment with flashing lights including strobe lamps, work in varied light conditions including low or diminished lighting, adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)
• Regularly (2/3 of the time or more) use a motorized company vehicle or a leased or personal vehicle for company business
• Occasionally (1/3 of the time or less) be exposed to loud noises (noise when raised conversation is needed)
• Will require a valid Florida state driver’s license
• Comply with all laws, regulations and company policies
• Perform this job with Safety, Cybersecurity, and Compliance in mind in everything you do, every day
• Troubleshoot, operate, and maintain systems composed of microwave, fiber, two-way radios, leased circuits, cell modems, VSAT’s, SCADA radios, terminal servers, digital multiplexers, PBX/Call Managers, and alarm systems by various manufacturers (Alcatel, Aviat, Harris, Eltek, GE MDS, Cisco, DPS Telecom, etc.)
• The primary responsibility of this position will be to provide reliable and efficient telecommunications services to the offices and field sites located within the Pennsylvania/New York/New Jersey areas
• This position will be responsible for testing and maintaining on site DC power systems including batteries (12V, 24V, -48V), rectifiers, generators, fuse panels, solar panels and grounding
• Interfaces with SCADA, Gas Control, Network Services, local operations and other support groups and outside vendors as needed
• Must possess strong safety mindset and skills
• Strong computer, organization, process, analytical, and problem solving skills are required
• Minimum of 6 years of experience in Telecommunications operations and maintenance
• Must be a team orientated individual, with the ability to work well with internal and external customers, and also work with little or no supervision
• Must be willing to travel using company provided vehicle. Overnight travel may occasionally be necessary
• Must maintain a valid driver’s license and a clean driving record

Telecommunications Installation Team Leader Resume Examples & Samples

• Ability to direct installation teams (ISP/OSP/minor Civil Works)
• Responsible for reporting of timely progress status information in accordance with Programme Governance Principles
• Responsible for safe working environment and compliance with HSE & E regulations
• Knowledge of Mechanical and Electrical installations
• Production of accurate design and installation and configuration information
• Responsible for site acceptance and Technical Transfer to support regime in accordance with ITSM principles
• Must have a minimum of 6 years experience working on telecommunication projects
• Ability to operate autonomously at multiple locations
• Ability to make installation decisions in accordance with NDRs and appropriate regulations
• Ability to rapidly resolve issues locally and to exercise appropriate decision making discretion
• Ability to liaise with other regional and local authorities
• Ability to operate at a fast pace
• Escalation of issues that cannot be resolved locally to Rapid Response Team for urgent action. #SF
• Telecomms roll-out - must have a min of 6 years experience
• Ex-MOD Experience (not essential)
• Answers incoming emergency (9-1-1) and non-emergency calls
• Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies
• Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information
• Accesses Language Line to ensure appropriate emergency response
• Operates a radio system in accordance with FCC rules and regulations
• Dispatches units to various calls for services
• Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand
• Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases
• May interpret maps and other legal location description documents
• Obtains appropriate information from calls via 9-1-1 telephone system
• Processes information and data in accordance with TCSO policies and legal requirements
• May operate a County vehicle for business purposes and under non-emergency conditions
• 9-1-1 concepts and equipment functions
• Federal, State, Local and County communications laws, rules, regulations and guidelines
• Law enforcement computer databases and telecommunications networks
• Operating a variety of modern office equipment, including a computer
• Both verbal and written communication
• Perform multiple-simultaneous tasks on demand
• Understand and carry out verbal and written directions/instructions
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public

Specialist Mine Underground Telecommunications Resume Examples & Samples

• Production of high level and detailed LAN/WAN designs encompassing Radio Frequency desktop studies and surveys
• End to end delivery of technology solution designs for LTE implementations across surface and underground environments, incorporating EPC, OAM and E-UTRAN components
• Digital Radio strategies and standard designs
• Managing User expectations, maintaining and developing relationships and dealing with diverse groups
• Alignment of technology solutions with required business functionality, best practises, architectures, design criteria and standards
• Familiarity with Technology lifecycle approaches in developing, testing, releasing and supporting delivery
• QA/QC of fault tolerant telecommunications infrastructure
• Providing full specifications and cost estimates for the new technology required
• Directing solution vendors in the installation and correct configuration and testing of all new technology
• Assessing and advising on the suitability of related infrastructure and in the establishment of appropriate Disaster Recovery facilities
• Liaise with governing bodies to define and obtain all licenses, permits and authorisations to enable a fully functional telecommunications infrastructure
• Design and as-built documentation of telecommunications infrastructure to a level that meets project selection, definition, execution and engineering standards
• Knowledge of underground Mining systems, Manufacturing Execution Systems, Production Systems and Control System environments
• Ensure all technology solutions meet or exceed all relevant health, safety and environmental Standards to achieve the overall objective of Zero Harm
• Ensure risks are systematically identified, managed and mitigated
• Capable of supporting training, release management and handover processes with Support and User groups
• 18 weeks paid parental leave
• State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility
• Parent’s room

Telecommunications Go To Market Resume Examples & Samples

• Go To Market and Business Development Skills: Proven ability to introduce and develop strategic application solutions in Telecommunications companies. Understand industry challenges, systems landscapes, positioning, use cases, areas of opportunity and sales tactics
• Segment Manager: To grow the European telecommunications segment, develop, own and drive a Go To Market plan and segment revenue target, engaging with Sales
• The role requires 10+ years of working with/selling into the telecommunications community and 5+ years working with Telecommunications IT, as either a subject matter expert or in selling back into the industry
• High energy, self-starter who can work independently in a fast paced environment
• 10+ years of experience working in the Telecommunications industry, with knowledge/experience in the customer experience and customer-facing channels
• Experience working with Enterprise IT organizations to enact change
• A thought leader in the Telecommunications industry who understands the industry challenges and opportunities, and who can evangelize the value of Salesforce and our solutions for this market
• Superior track record of collaboration and being a trusted advisor to the sales organization to win deals. Exceptional team player with proven ability to lead through influence
• Knowledge of telecommunications front office, CRM and BSS applications, and the typical use cases and patterns in a telecom BSS/OSS environment
• MBA a plus, but we also like brilliant people who didn't go to grad school
• A sense of humor, flexibility and grace under pressure at all times
• Can travel 40-50% for customer engagements throughout Europe

Telecommunications Voice Engineer Resume Examples & Samples

• Must be able to work in a fast paced work environment. 25% Travel is required. Must be able to travel internationally as well
• Ability to manage multiple projects and responsibilities is required. Experience working with offshore teams and remote support teams is preferred
• Ability to effectively work in a team environment, as well as, independently
• Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs
• Able to articulate complex technical solutions to a wide audience
• Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been adequately planned for
• Good organizational, time management, and service delivery skills is required
• Ability to lead global project teams including proven project management experience
• 5+ years of experience with IPT or Voice Networking products
• Experience in the engineering and operations of voice networks for a global, multi site corporation with direct hands on programming experience with Avaya and Cisco voice product lines
• Experience with Major Telecom Carriers such as Verizon, AT&T, Level3 Communications or Intercall working in the Session Border Controller/Soft Switch space and using SIP and TDM technologies
• 1-3 years of experience in Information Technology
• 1-3 years of experience w/application administration
• Experience w/Cisco Call Manager
• Experience w/Cisco Unity Connection
• Strong problem-solving and decision-making skills
• Ability to work effectively with minimal direct supervision
• Basic Networking understanding
• Basic Windows Server understanding

Senior Telecommunications Technology Specialist Resume Examples & Samples

• Produce design and engineering documents, including engineering drawings and specifications, of Low Voltage IT System that includes; designing TR Room, LAN Server Room Layouts, telecommunications floor plans, telecom riser diagrams, technology single line diagrams, copper and fiber termination details, cabling schedules, rack elevation views, sectional details and grounding and bonding designs
• Assist a ME in entrance facilities sizing, HVAC environmental control equipment heating parameters, lighting, cable entry sizing spacing for other services
• Consulting, Engineering and design of complex voice, data (LAN/WAN), wireless WiFi, CATV/CCTV, DAS, Paging, access controls, and other telecommunications systems and their respective infrastructure support systems
• Client site surveys for documentation and preliminary cost estimating of existing systems and building conditions and on site assignments to document existing conditions and collect telecommunications design requirements
• Coordinate system layout and drawings with other disciplines such as mechanical, electrical and architectural design for lighting parameters, HVAC parameters, and UPS sizing
• Design Telecommunications systems, including preparation of contract documents, calculations and ROM cost estimating
• Inspect work in progress and completed work during CA services
• Complete complex and specialty types of copper and fiber outside plant, including duct bank and conveyance systems
• Perform additional duties as assigned by the Department Head, or Project Manager
• Minimum BS Degree in Computer Information, Engineering or similar technical degree with a minimum of 10 years of professional experience or equivalent military/government work experience
• BICSI RCDD Certification
• Proficiency in AutoCAD, Revit, and Microsoft Office Suite of Products
• Working knowledge of design guidelines and building codes
• Federal work experience and Revit/BIM knowledge desirable
• OSP, ESS, CISSP, PSP, PMP and NTS credentials desirable
• Intern Engineer (EIT) or Professional Engineering License desirable

Guest Services Assistant, Telecommunications Resume Examples & Samples

• Answer all calls according to the set standards in the department training
• Adhering to the set standards of the departments SOP’s and Training Manual
• Assist with requests or pass it on to the concerned department/room number
• Maintaining a professional tone of voice while communicating with guests, callers and colleagues
• Use of correct and standardized English and phrases
• Handle all incoming and outgoing faxes for guests/departments
• Handle messages for in-house and expected guests
• Follow up all relevant duties and requests
• Handle all Emergencies efficiently
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
• Ensure that all notice boards and switchboard are updated daily (i.e. Duty Manager, Functions, VIP’s etc.)
• To ensure that the Telephone equipment is in working order (report any faults to the Manager
• Previous experience in a five star hotel as Telephone Operator /cross training in Telephones
• Outgoing personality with ability to communicate with guests and colleagues
• Should have a Secondary School Certificate or Degree
• Excellent English communication skills
• Additional language is an added value

Telecommunications Assistant, G Resume Examples & Samples

• Assists in the administration and maintenance of the ICT infrastructure in UNICEF Geneva. This involves
• LIGHT infrastructure: Provide technical support to Light office set up in country offices in Europe and Central Asia
• Network Infrastructure: Local Area Network/Wide Area Network administration, configure, install and manage network switches, Maintain network cabling
• Administration of video conferencing system: Providesecond level technical support for installing, configuring and maintaining video conference equipment and the bridges in Geneva
• Wireless network: Configure and maintain wireless network including centralized wireless controller in Geneva office
• Skype for business telephony: Install and maintain skype for business telephony in Geneva
• Assists in the administration and maintenance of the in-both in office and off site data center)
• Active Directory user accounts: Maintain user accounts, passwords, accounts expiry for users in Geneva and Light office users in the Region
• Quota Management: Manage the quota management for the users in file and print server
• Network printing and scanning: Maintain network printers and scanners in the office
• Firewall Management: Monitor and maintain the firewall dash boards for internet usage, network usage and Cisco any connect VPN accounts
• Backup to Senior ICT Assistant: Act as backup for Senior ICT Assistant in managing servers and network equipment
• Assist in provisions of ICT components of the Business continuity (ICT-DRP) and Emergency Telecoms
• Maintain Disaster recovery site: Maintain disaster recovery site for Geneva, Copenhagen and Budapest offices in Geneva
• Business continuity: Maintain business continuity for Geneva office by maintaining the offsite data center. Conduct regular tests and ensure all systems are up and running
• Emergency Telecoms: Test and maintain emergency telecoms equipment such as VHF/UHF radios, satellite phones, etc. in Geneva for emergency communication. Provide technical support to the offices in the Region on emergency telecoms
• Day-to-day technical service/support on telecommunications including administration and maintenance of INTERNET connectivity and wide area network for the Geneva office and different entities within
• The off-site data center and connectivity to GSSC and NYHQ
• Between the Geneva and offices in the Region including
• Florence and Brussels offices on technical support on telecommunications
• UNICEF staff in Geneva and in the region on trainings related to telecommunications
• Maintain ICT asset records and represent ICT on property survey board
• Assist in identifying equipment for Property Survey Board
• Assist in maintaining inventory of ICT equipment and ensure that current standard is maintained for all ICT equipment
• Upgrade ICT hardware as and when equipment is obsolete including servers and end user equipment
• Update and maintain technical document

Telecommunications Operations Manager Resume Examples & Samples

• Responsible for hiring and training student production staff and scheduling professional and student staff for productions
• Collaborates with Producers to schedule all necessary resources
• Interfaces with clients and location managers on production logistics
• Creates proposals, expense reports, and invoices
• Assists Communication and Development staffs on promotional efforts
• Organizes and leads on-site activities
• Provides emphasis and concentration on pre-production and day-of production planning
• Assists with production crew as needed, based upon skill level
• Serves as point person for submitting client billing

Telecommunications Systems Manager Resume Examples & Samples

• Administers telephone billing to all campus departments
• Establishes and administers the technical configuration and rate structure for basic line and long distance telephone service, and MSU Broadband Cable System
• Directs negotiations with voice communications equipment/service vendors for academic and administrative departments
• Directs negotiations with multiple long distance telephone service vendors in order to provide the least-cost routing system
• Manages the equipment and staff resources for the 24-hour MSU Directory Information Service and the telephone operator facility
• Manages the consulting activities provided by the unit to University departments
• Researches, prepares and implements long term goals
• Inspects facilities to determine the effectiveness of operations, implements necessary changes, and manages the telecommunication system planning for new buildings and facilities
• Answer incoming calls from external lines and internal extensions; connect the calls to he right extension/guest rooms as requested in prompt and professional manner
• Record wake up calls as requested by the guests, feed the wake up calls in the system and ensure the wake calls have been given by the system on time
• Give manual reminder wakeup call within five minutes of the system wake up call to ensure the guest is awake
• Follow up on the unanswered wake up calls; refer to the Concierge and Duty Manager and ensure the room is checked and wakeup call is given
• Handle guest faxes when the business center is closed during night
• Handle guest and admin messages
• Handle telephone call requests from in-house and non-resident guests using house phones and ensure the call has been charged correctly as per the current telephone tariff
• Answer emergency calls and follow the departmental emergency procedures
• Answer general guest enquiries about the hotel and facilities, daily events and functions taking place
• Previous experience in a five star hotel as Telephone Operator, cross trainee in telephones or similar role in hospitality environment
• Should have secondary school certificate or diploma/degree in Hospitality Management
• Proficiency in MS office applications

Telecommunications .guest Services Assistant Resume Examples & Samples

• Previous work experience in a customer service industry
• Basic knowledge of use of Ms Office Applications
• Good command of English (spoken & written)
• 1 year previous experience in a Switchboard or Call Canter environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry

IT Telecommunications / Voice Analyst Resume Examples & Samples

• Execute Help Desk tickets in support of all voice requirements for the Operations’ Centers and remote field offices
• Interface with telephone service providers, equipment and wiring vendors, track installations, and ensure voice network is performing optimally
• Prepare, monitor, and manage project plans
• Create and update documentation for all Securitas voice systems
• Optimize local telephone service to improve efficiency and reduce cost for Securitas field offices nationally
• Support the Operation’s Centers telephone systems wiring and programming requirements
• Provide first level support for the National Communication’s Center, a 7X24 complex call center utilizing a Interactive Intelligence (I3) server based telephone system in a CRM and IVR environment
• Support and train users as needed on voicemail and telephone features
• Support and coordinate field office moves and consolidations from a Telecommunication’s aspect assuring timeliness and no business interruptions
• Monitor Telecommunication’s systems in the Operation’s Center and pro-actively address issues
• Provide on-call support on a rotating basis
• Additional duties as assigned by management
• College degree and or related experience in the Telecommunication’s industry
• Prior experience in a support related environment
• Experience with Avaya based phone switches and related products
• Experience with all types of telephone services offered by LEC’s and LD companies
• Experience with voicemail systems
• Familiarity with voice call accounting systems
• Familiarity with wiring for voice and data requirements
• Familiarity with VoIP and server based IP PBX’s a plus
• Ability to interface with Telecommunication’s vendors
• Ability to perform in a fast paced, high pressure environment
• Ability to manage projects to satisfactory completion
• Demonstrate proficiency in office productivity software including MS Word, MS Excel, and MS Access
• Skill in clear and concise oral and written communication
• Ability to be an effective team member and handle project assignments responsibly
• Strong customer service and results orientation
• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Handling and being exposed to sensitive and confidential information
• Required ability to handle multiple tasks concurrently
• Regular talking and hearing
• Close vision, distance vision, and ability to adjust focus
• Occasional local and regional/national travel for presentations, meetings, and visits
• Work primarily performed in an office environment

Telecommunications Professional Resume Examples & Samples

• BICSI Cabling Installer certification
• BICSI Installer 2, Optical Fiber certification
• Telecommunications industry safety training
• CCNA network certifications
• CDL Class B driver’s license

Senior Consultant Gccm IVR & Telecommunications Resume Examples & Samples

• Develops and maintains strong working relationships with key stakeholders, vendors and other resources to forecasts demand volumes and manages systems availability and resource requirements in short-term, medium-term and long-term views
• Identify call routing anomalies using real time monitoring applications
• Responsible for developing state of the art speech enabled IVR and telecommunications applications for a customer interactions
• Design and Develop voice user interface for IVR applications including call flow design
• Perform post deployment application tuning and usability reports on speech applications
• Review and analyze application requirements from both caller and client perspective
• Organize & implement usability studies on user interface prior to deployment and recommend specific changes to improve design
• Required Skills: Industry experience in IVR application development
• Manages and maintains telecommunications data base from Global vendors that will drive GCCM standardized reporting and cost per call analysis
• Identifies real time call volume interruptions and system outages that impact performance
• Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion
• Trains team members, managers and trainers on the use of telecommunications tools.
• Trains team to generate accurate and timely reports
• Requires analytical skills, solid mathematics and problem solving backgrounds, proficiency in Microsoft Excel, Word, Access, and Windows operating systems
• Experience implementing new software / applications useful
• Solutions-oriented, detail oriented individual who understands how to effectively manage
• At least 5-years telecommunications, IVR, and network experience preferred
• Experience in building client and vendor relationships and understanding product team objectives
• Experience working on mid-size and large projects across functions and exposure managing tactical components of larger projects
• Experience providing individual expertise to supplement available tools for customer queries
• Expert Data Analytics
• Expert IT Business Process
• Advanced Requirements Gathering
• Expert Technical Documentation
• Expert Project/Solution Management
• Expert Solution Delivery
• Foundational Understand Key Customer Needs
• Expert Business Acumen
• Expert Future Focus
• Expert Global Perspective
• Expert Innovation and Thought Leadership
• Expert People Leadership
• Expert Personal Influence

Telecommunications Senior Engineer Resume Examples & Samples

• Enable: Customer Technology Services
• Manage: Customer Management Services
• Grow: Customer Growth Services
• Responsible for the design and implementation of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, CMS, CDR, AES, EDP and Snap Ins
• Responsible for design and implementation of the Teletech customer Call Center solutions
• Working with the Teletech on site IT resources to add new sites to the corporate environment
• Training the Teletech Voice Engineering team and Voice Operations team on new or updated Avaya products
• In depth knowledge of System Manager and Session Manager, Communication Manager, Call Center Elite, CMS, AES
• Solid background or understanding of the Call Center environment
• In depth knowledge of system limits on a variety of Avaya products and an ability to incorporate that knowledge into a global architecture
• Working Knowledge of Avaya EDP, outbound dialer campaigns and Snap In architecture
• Working Knowledge of Avaya IPOCC / OSS-OSC
• Working Knowledge of Avaya XCASS
• Working Knowledge of VMware and Avaya deployments in VMware environments

Technician, Telecommunications Resume Examples & Samples

• Assist other technicians with the installation, configuration and testing of RTU's, reclosers and their associated circuits for correct installation and operation
• Assist with the testing of energy metering systems, verify accuracy and maintain records as per OP18 requirements
• Assist with the periodic functional testing of two-way radio and microwave systems as per FCC regulations
• Assist in the installation, maintenance and documentation needed for a reliable phone and network system
• Assist in the timely completion of all project related documentation, including schematic diagrams and database records
• Develop troubleshooting skills to logically analyze and resolve system problems
• Inform supervisors of critical issues involving safety, system disturbances and customer reliability, or any other issues that may affect the department or the company
• Associate's Degree in Electrical Engineering or Bachelor of Science in Electrical/Electronics
• Possess effective verbal and written communication skills
• Must have demonstrated analytical skills and ingenuity
• Knowledge of computer software including Windows and Microsoft Office
• Must have a high degree of mechanical ability
• Must have the ability to qualify for the National Grid Clearance and Control list
• Will be required to work from ladders or bucket trucks
• Ability and resourcefulness to work effectively under pressure to solve problems and complete all projects on time
• Must be able to respond to system emergencies and be available for overtime as workload dictates
• Overnight travel is required on occasion to meet department workloads and training requirements
• Possess and maintain a valid driver's license
• Receives and relays internal and external calls and provides general information according to protocol
• Maintains desk directories, on-call list, reference guides and other associated reference materials
• Operates beeper and paging system to contact personnel and code team
• Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
• Responsible for the scheduling, documentation, and billing of Sign and Foreign language Interpreters including the assembly of a text telephone, amplified telephone, and other communication aide. Coordinate interpretation services for patients
• Accurately assess incoming calls from all customer types, including patients, visitors, associates, physicians, and media. Assist hospital associates with long distance and overseas call processing. Answer and route incoming and outgoing calls with speed and accuracy. Rotate between switchboard console and paging system
• Performs all other duties and projects as assigned
• 1 year of call center and/or customer service experience preferred
• The Telecommunications Operator will work in a Call Center environment, processing incoming and outgoing calls and ensuring customer resolution and satisfaction
• Requirements for this position will be to handle a high volume of calls with the capability of responding to all types of emergencies, via telephone, in relation to the hospital emergency codes that are called in by various departments
• The Operator will be responsible for all long range/in house paging, all overhead paging and the processing of emergency codes
• The hours for this position are as followed. Each 3-day work week: Sunday 11AM - 7:00PM @ Newton Medical Center, Monday 2:00PM - 10:00PM @ Chilton Medical Center and Friday 11:00AM - 7:00PM @ Newton Medical Center. Repeats following week
• Candidate must have experience in a Call Center environment or the equivalent in a high volume office environment
• Candidate must possess excellent communication and customer service skills as demonstrated by previous work experience
• Must be able to talk and type simultaneously, to be demonstrated via a typing test
• Familiarity with the healthcare environment and workflow preferred
• Must have experience with the following: Microsoft Office Word, Excel and general computer skills

Telecommunications Systems Analyst Resume Examples & Samples

• Please describe your understanding of FirstNet and how it will interface with mobile data computers and terminals
• Please describe your ability to work in an environment with competing deadlines and tasks that exceed resource capabilities
• Please describe your experience in analyzing radio coverage data and other user requirements to ensure that vendor proposals meet user needs
• The successful candidate will create a defined and focused Western Region strategy for which will enable the optimization and growth of integrated services to our clients and support the growth of market share in our regional operations
• The candidate will engage business leaders and leverage client and other strategic relationships across Western Canada and in collaboration with Ontario and Quebec regional counterparts
• Lead the marketing and selling of the Company’s Telecom services in Western Canada and develop opportunities for cross-selling all market segments
• Under the guidance of the VP and Director, execute on the strategic business plan for Western Canada ensuring regional operations are leveraged and aligned to the National Telecommunications mandate
• Develop wireline service offerings and direct regional engineering business unit
• Establish and diagnose business requirements, recommending options and solutions by using organization knowledge
• Develop operations in Western Canada based on leveraged client relationships and targeted business development
• Oversee strategic projects, proposals and quality control ensuring focus on client needs and profitability targets
• Develop cross functional relationships, working with and influencing senior business executives and management to build the competencies of the group and increase market share
• Promote synergy and cooperation between regions and markets
• Create and present clear strategies and proposals to senior management
• College or Bachelor degree in a field related to areas of responsibility for the position
• Minimum of 10 years of progressive experience in a Business Development role within the telecommunications industry
• The ideal candidate will have a clear understanding of Engineering Consulting and the Telecommunications Construction marketplace, be a big picture, strategic thinker, and have a reputation and track record for leading business alignment and growth. The candidate should be able to influence, be a successful communicator, and be a leader with a passion to succeed
• Demonstrable business development experience with Rogers, Telus, Shaw
• Ability to develop and maintain strong partnerships
• Ability to think strategically and develop new services or approaches to market as dictated by demand
• Excellent verbal and written communication skills with ability to communicate at all levels of the organization in a direct and professional manner
• Ability to communicate in English; both verbally and in writing
• Additional languages preferred
• Basic computer knowledge with proficiency in word and excel desired

Telecommunications Superuser Resume Examples & Samples

• Maintain an up-time greater than 99.9% for all CSC telecommunication tools
• Gather and analyze business requirements, provide time estimates, create and modify call flow diagrams, prepare design documents, and play an active role in system development and production handover
• Coordinate with our telecommunication vendors, internal technical teams, and other staff as necessary to gain assistance and resolve problems with the platform and associated applications
• Continuously improve system performance, perform root cause analysis for system issues, and suggest strategies and improvements to ensure our up-time goal is secured
• Understand and ensure system service level goals are met.'
• When needed, coordinate telecommunication implementation and deployment plans by working closely with partners and stakeholders, and providing executive updates on the progress of the implementation
• Ensure all telecommunication tools are up to date and properly maintained by working closely with telecommunication vendors and following industry standards
• Ensure end-user testing is performed and documented
• Provide end-user support when needed
• Participate in various web development projects when needed
• Strong experience in programming languages and databases such as PHP, Java .NET, UNIX Commands, MySQL, MSSQL
• Bachelor degree in computer science preferred
• Knowledge of telephony and contact centre systems (IVR, CTI, Routing…) are considered a strong asset
• Strategic, analytical, and tactical abilities
• Change management experience
• Ability to take initiative and be self-motivated
• Strong problem solving and trouble-shooting skills
• Working knowledge of Business Intelligence (BI)
• Ability to work both on a strategic and operational level, across multiple projects simultaneously
• Fully proficient in a Microsoft Windows operating system
• Proficient with the Microsoft Office productivity suite
• Bilingual (English & French)

Telecommunications Outside Plant Engineer Resume Examples & Samples

• Outside plant design in various environments (aerial, buried, Underground)
• Gathering field data, existing plant inventory
• Completing service orders and other BAU requirements
• A solid understanding of copper and fiber splicing
• Ability to read and interpret outside plant records (data, maps)
• Make-Ready pole engineering (including safety practices)
• Telephony-standard symbols and procedures
• A level of comfort with Microsoft Office Applications
• Outlook, Excel, Word
• Public right-of-way and private easements
• Must demonstrate a solid understanding of outside plant design
• Willingness to travel when a field visit is required
• Technical/telephony: 3-5years

Telecommunications Operator, Hours, Days Resume Examples & Samples

• 1) Receives and processes 3500 ? 4500 calls daily for Lahey. In addition supports internal calls from hospital staff for paging and directory assistance
• 2) Operates AMCOM paging software system. Incorporates paging, message retrieval, physician registry, and overhead paging. Processes approx. 2000 pages per day
• 3) Initiates/oversees after hours on call schedule for Lahey and certain CGP locations for patient and staff calls. Maintains sleep room schedules for medical staff and will locate staff as necessary. Accountable for calling OR and Recovery room nurses when emergency surgical cases are required
• 4) Monitors/Responds to all Lahey activated codes and alarms including: Trauma, Code 99, Code Green, Code Red, Code Pink, Code Zebra, Emergency Exit Doors, Medial Gas, Radiation, Blood Bank, Hylon and Burglar and Hold-Up. Is responsible for notifying essential personnel, security and 911 Emergency services. Performs daily tests of Trauma pagers and documents response results
• 5) Accountable for handling all In-Patient Information calls. Updates patient register as necessary for accuracy. Controls patient room?s telephone on/off activity. Responsible for restricting/unrestricting hospital telephones as necessary
• 6) Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories and conference room speakerphones. Provides assistance to in house staff requiring international calling and faxing
• 7) Institutes emergency back up procedures in event of systems failure to paging or telephone systems
• 8) Applies effective listening skills and courtesy when interacting with physicians, patients, patient family members?, visitors, medial staff and all other hospital personnel. Diffuses irate patient calls when necessary
• 9) Demonstrates flexibility and team support to cover alternate shifts and holiday schedules as required
• 10) Understands Telecom Department as an ?essential? department to the hospital and is required to report to work during inclement weather conditions, etc
• 11) Performs all other duties as assigned
• 12) Incorporates Lahey Health Guiding Principles , Mission Statement and Goals into daily activities
• 13) Complies with all Lahey Health Policies
• 14) Complies with behavioral expectations of the department and Lahey Health
• 15) Maintains courteous and effective interactions with colleagues and patients
• 16) Demonstrates an understanding of the job description, performance expectations, and competency assessment
• 17) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards
• 18) Participates in departmental and/or interdepartmental quality improvement activities
• 19) Participates in and successfully completes Mandatory Education
• 20) Performs all other duties as needed or directed to meet the needs of the department. Qualifications Minimum Qualifications

Telecommunications Field Engineer Resume Examples & Samples

• Bachelor’s degree in Engineering or equivalent communications OSP engineering experience
• Computer skills, including Email-Microsoft Outlook, Word, Excel, ACAD and Qwest legacy systems
• Ability to work additional hours as needed
• Valid driver's license, with a satisfactory driving record. MVR required
• Previous experience in a multi-tasking, result oriented position in a deadline focused department
• Previous experience in outside plant, aerial, buried, underground and utility construction

Senior Digital Rail Telecommunications Consultant Resume Examples & Samples

• Able to demonstrate proficient experience of telecommunications systems design with an emphasis on telecommunication networks and equipment and major station information systems
• In-depth knowledge and understanding of operational communications within the UK Rail sector
• Thorough working knowledge of Network Rail Standards
• Experience working in a multi-disciplinary consulting practice
• Experience working in virtual design teams
• Experience communicating from peer colleagues to senior client representatives
• Ability to manage and prioritize workload to achieve milestones and submission dates
• Telecommunications or Electronic Engineering Degree – Essential
• MEng or MSC in Telecommunications – Desirable
• Member of IET & IRSE – Desirable
• Cisco or other Network Manufacturer Accreditation – Desirable
• Self-motivated inquisitive learner
• Technical skill/ solution motivated career path
• Some knowledge in active network (wired) and WLAN technology/ design preferred. Other complementary skill area/ experience including DAS, ACS, CCTV, IP telephony or Unified Communications would also be beneficial

Telecommunications Program Manager Resume Examples & Samples

• A Bachelor’s or Master’s degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Physics, Economics, Business Administration, etc
• Strong knowledge relevant technical subject areas, such as wireless, wide-area networking (IP VPNs), managed services, and cloud-based offerings
• Minimum 15 years experience providing program management leadership on large and complex telecommunications programs
• Experience with or knowledge of government acquisition/contracting practices, programs and regulations (FAR, DFAR, etc.) is especially applicable
• Familiarity with relevant Federal technology issues, policies, regulations or practices is highly desirable
• Excellent communication, collaboration, and presentation skills. Proven results-oriented problem solving abilities. Facility with presentation graphics and/or spreadsheet tools highly desirable
• Ability to work in a dynamic team-oriented environment, demonstrate teamwork and initiative, and function productively in the face of new assignments and the re-prioritization of existing assignments

Telecommunications Assistant Resume Examples & Samples

• Formulating Strategies and Concepts [I]
• Analyzing [II]
• Applying Technical Expertise [II]
• Planning and Organizing [I]

Telecommunications Construction Manager Resume Examples & Samples

• BS in Engineering, Construction Management Program, or similar preferred
• 2 – 4 years’ experience with expanded levels of responsibility
• Experience managing construction associated with distributed antenna systems, macro sites, fiber installation, small cell systems, wireless macro site upgrades preferred
• IBwave Design experience preferred
• OSHA -10 hour course training preferred
• Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation

Related Job Titles

Telecommunications Technician CV Examples (Template & 20+ Tips)

Create a standout telecommunications technician cv with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This Telecommunications Technician CV Example is an excellent resource for anyone looking to land a job in the telecommunications field. It offers a comprehensive overview of the key qualifications, experience, and skills necessary to be successful in this field. It also provides insight into the various roles available in the telecommunications industry. This example is an invaluable guide to creating a standout CV that will make a great impression on potential employers.

We will cover:

• How to write a CV , no matter your industry or job title.
• What to put on a CV to stand out.
• The top skills employers from every industry want to see.
• How to build a CV fast with our professional CV Builder .
• What a CV template is, and why you should use it.

What does a Telecommunications Technician do?

A telecommunications technician is responsible for installing, maintaining, and troubleshooting telecommunications systems and equipment such as telephone systems, computers, and network systems. They are also responsible for testing, training, and repairing telecommunications systems and equipment. Additionally, telecommunications technicians may install and configure routers, switches, and other network devices, as well as provide technical support and maintenance for customers.

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What are some responsibilities of a Telecommunications Technician?

• Installing and maintaining telecommunications systems
• Troubleshooting and repairing hardware and software problems
• Upgrading existing telecommunications systems
• Performing tests on telecommunications systems
• Configuring hardware and software systems
• Setting up and programming VoIP systems
• Providing technical support to customers
• Documenting all activities and changes
• Monitoring and adjusting systems to ensure optimal performance

Sample Telecommunications Technician CV for Inspiration

Personal Details

• Name: John Smith
• Date of Birth: 15th May 1990
• Nationality: British
• Address: 30 London Street, London, SW1 4BH
• Email: [email protected]
• Phone: +44 (0)20 123 456 789

Profile Summary

John is a highly experienced Telecommunications Technician with over 10 years of experience in both the public and private sectors. He has strong familiarity with multiple communication systems and technologies, and is able to diagnose and solve issues quickly and efficiently. John is a dependable and reliable team player, and is always striving to develop his skills and knowledge further.

Work Experience

• Telecommunications Technician ABC Telecommunications, London October 2019 – Present
• Installing and maintaining communication systems and networks
• Testing and repairing hardware and software
• Providing technical support for users
• Ensuring system reliability and performance
• Updating documentation and records
• Telecommunications Technician XYZ Network Solutions, Manchester June 2015 – October 2019
• Maintaining and troubleshooting IT systems
• Coordinating and supervising the installation of new systems
• Carrying out tests and checks on systems
• Ensuring compliance with health and safety regulations
• Providing training and support for new users
• BEng Telecommunications Engineering University of Manchester, Manchester September 2011 – June 2015
• BTEC Level 3 Extended Diploma in Engineering Manchester College, Manchester September 2009 – June 2011
• Excellent knowledge of communication systems and networks
• Ability to diagnose and solve technical issues quickly
• Strong organisational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment

Certifications

• Cisco Certified Network Associate (CCNA) Cisco Systems, Inc., January 2020
• English (Native)
• Spanish (Intermediate)

CV tips for Telecommunications Technician

Crafting an impeccable CV that kickstarts your career is a challenging endeavor. While adhering to fundamental writing principles is beneficial, seeking guidance customized for your unique job pursuit is equally prudent. As a newcomer to the professional realm, you require Telecommunications Technician CV pointers. We've curated top-notch advice from experienced Telecommunications Technician individuals. Explore their insights to streamline your writing journey and enhance the likelihood of fashioning a CV that captivates potential employers' attention.

• Highlight your technical knowledge and experience in the telecommunications field.
• Include a summary that demonstrates your ability to solve problems and communicate effectively.
• List any certifications or educational qualifications you have in the telecommunications field.
• Provide examples of how you have solved challenging problems or implemented successful projects.
• Include any awards or recognition you have received for your work in the telecommunications industry.

Telecommunications Technician CV Summary Examples

A telecommunications technician CV summary or CV objective can help you stand out from other applicants by emphasizing your qualifications and experience in the field. This type of summary or objective can also provide employers with a quick overview of your knowledge and skills. This can help you get your foot in the door of a potential employer, and help you land the job of your dreams. For Example:

• Experienced Telecommunications Technician with 5+ years of experience in installation, repair and maintenance of telecom equipment.
• Highly skilled in troubleshooting and resolving complex network issues. Proven ability to install and configure network protocols.
• Proficient in networking technologies and wireless systems. Adept at analyzing customer needs to ensure customer satisfaction.
• Advanced knowledge of cabling systems and network architectures. Excellent problem-solving skills with strong attention to detail.
• Able to work in a fast-paced environment. Experienced in providing technical support to customers. Certified in multiple telecom technologies.

Build a Strong Experience Section for Your Telecommunications Technician CV

Building a strong experience section for a telecommunications technician CV is important because it demonstrates to potential employers that the jobseeker has the necessary skills and knowledge to be successful in the role. By providing detailed information about past positions, a telecommunications technician CV can create a strong first impression and highlight the important qualifications that employers are looking for. Additionally, the experience section can provide employers with an understanding of how the jobseeker has used their skills and knowledge to solve problems in the past and how they will be able to do the same in the future. This can be a key factor in the jobseeker’s success in obtaining the position. For Example:

• Provided technical support and troubleshooting for a wide range of telecommunications systems and equipment.
• Installed and configured various telecommunications systems, including fibre-optic networks.
• Developed and implemented preventive maintenance procedures for all telecommunications systems.
• Performed network analysis and troubleshooting to resolve problems with telecommunications systems.
• Performed regular system checks to ensure telecommunications systems are operational and efficient.
• Assisted users with network system installation, configuration, and maintenance.
• Assisted with troubleshooting, maintenance, and optimization of telecommunications systems.
• Analyzed and resolved complex problems related to telecommunications systems.
• Provided technical support to both internal and external customers.
• Monitored, identified, and addressed any issues related to telecommunications systems.

Telecommunications Technician CV education example

Telecommunications technicians typically need at least a high school diploma, although some employers may prefer applicants with associate's degrees or higher in electronics or telecommunications. Telecommunications technicians may also need to obtain certifications related to specific products or technologies they will be working with. Additionally, they may need to obtain a license from the state they are working in, as some states require special licensing for telecommunications technicians. Here is an example of an experience listing suitable for a Telecommunications Technician CV:

• Associate Degree in Telecommunications Technology, ABC University, 2019
• Certificate in Telecommunications Network Maintenance, XYZ College, 2017
• Cisco Certified Network Associate, 2016
• Diploma in Computer Networking, ABC Institute, 2015

Telecommunications Technician Skills for a CV

It is important to add skills for Telecommunications Technician CV because they serve as proof that you have the necessary qualifications for the job. Skills demonstrate that you have the knowledge and experience to do the job well. They also show your employer that you are up-to-date on the latest technologies and trends. Examples of skills to include on a Telecommunications Technician CV may include technical troubleshooting, network configuration, system installation, cabling, and wireless communication. Soft Skills:

• Problem-solving
• Customer service
• Organizational skills
• Communication skills
• Time management
• Technical expertise
• Attention to detail
• Adaptability
• Interpersonal skills
• Network Installation
• Routing Protocols
• Telecommunications Systems
• Fiber Optics
• Wiring Practices
• Data Analysis
• Troubleshooting
• Customer Service
• Network Security
• Computer Hardware

Common Mistakes to Avoid When Writing a Telecommunications Technician CV

In today's competitive job market, an average of 180 applications floods employers' inboxes for each vacant position. To streamline this influx of CVs, companies frequently employ automated applicant tracking systems that weed out less qualified candidates. If your CV manages to surpass these digital gatekeepers, it must still captivate the attention of the recruiter or hiring manager. Given the sheer volume of applications, a mere 5 seconds is typically allocated to each CV before a decision is reached. With this in mind, it's crucial to eliminate any extraneous information that might relegate your application to the discard pile. To ensure your CV shines, consult the list below for elements to avoid including in your job application.

• Skipping the cover letter: A well-crafted cover letter is an opportunity to showcase your suitability for the role and express your enthusiasm for it.
• Excessive jargon: CVs laden with technical terms can alienate hiring managers who lack specialized knowledge.
• Neglecting vital details: Incorporate your contact information, education, work history, and pertinent skills and experiences.
• Relying on generic templates: Tailoring your CV to the specific job exhibits your commitment to the position and company.
• Errors in spelling and grammar: Proofreading is essential to eliminate typos, spelling errors, and grammatical blunders.
• Overemphasizing duties: Highlight accomplishments to underline your candidacy's value.
• Sharing personal information: Steer clear of revealing personal details like age, marital status, or religious affiliations.

Key takeaways for a Telecommunications Technician CV

• Knowledge of telecommunications systems, including PBX, VoIP, and video conferencing
• Experience in installing, testing, and maintaining telecommunications systems
• Proficiency in troubleshooting telecommunications hardware and software
• Ability to read and interpret technical specifications and blueprints
• Familiarity with safety regulations and standards for telecommunications
• Excellent communication skills and customer service ability
• Attention to detail and problem-solving skills
• Proficiency in using telecommunications testing and diagnostic tools