hospitality management case study examples

Hospitality companies rely on excellent communication and collaboration to thrive. In a fast-paced world, where employees spend very little time behind a desk, the right communication technology keeps teams synchronised, informed, and ready to deliver exceptional experiences. Unified Communications solutions provide flexible, scalable, and ...

In 2017, Diana became a co-author of Hospitality Law, Managing Legal Issues in the Hospitality Industry (5th Edition), along with Stephen Barth. Ms. Barber is a recipient of the J. Mack Robinson College of Business Teaching Excellence Award in 2011 and was awarded 2011 Study Abroad Program Director of the Year by Georgia State University.

Final Thoughts. You can see from these three different case studies how important it is to put the needs of the customer front and center. In this highly competitive arena, it is absolutely vital to provide proper customer service training. Strive to be a customer-centric property. Put the needs of your guests first and allow your employees the ...

ress the following in the presentation:Explain the four basic functions of hospitality management (planning, organ. ation, implementing, and controlling).Explain the product and service mix for. rious types of hospitality businesses.Exhibit ethical and legal social behaviors when using information and technology in the hospitality industry.

was awarded 2011 Study Abroad Program Director of the Year by Georgia State University. In addition, Ms. Barber is the recipient of the 2010 Hospitality Faculty of the Year award and in 2012, received a Certificate of Recognition from the Career Management Center for the J. Mack Robinson College of Business. Ms. Barber is a

case study Carlson: A case study in strategy and hospitality marketing position. case study. hospitality marketing positionBy Justin Richards and Fred DeMiccoIntroduct. nThere are many challenges and obstacles in today's hospital-ity landscape. From the continued efects of global recession and hyper competition to political instability and ...

The sales strategy that led two hotels to profit in the middle of a pandemic. By Paris Sklavos • Hotel Case Studies. The 2020s started with a major blow to the tourism and hospitality industry worldwide, with the COVID-19 pandemic causing a widespread social and economic upheaval. Many hoteliers found themselves "shocked" ….

for effective capacity managementBy Michael Nalley and Diego BufquinIntroductionThis case study addresses some of the problems that hotel se. -vice providers face in managing wait times for guests during high demand periods. Nobody likes to wait in line, however, scientists estimate that we. spend 2 - 3 years waiting in line during our ...

In management and strategy research, interest in case studies as a method for generating and testing theory has increased recently . The purpose of a case study is to gather detailed and systematic information about a fact and is a methodological procedure that highlights contextual understandings without forgetting representativeness [ 77 ].

FBLA Preparation Resources Sample Case Studies Sample Objective Tests

Corporate Social Responsibility in the Hospitality Industry It is commonplace to have CSR topics introduced during the ori-entation of new employees and presented as a topic in management training. For example, corporate management companies may have the resources to provide extensive CSR training and development while

A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their purchase or service. In today's experience economy, customers not only value but expect exceptional service - and they will reward or punish for the quality of how they are served with their spending choices. In fact ...

Food Truck Innovation: Bridging Hospitality Traditions and Modernity. As a consultant in the restaurant and hospitality sector, I am seeing some dynamic changes - especially ... Keep up to date with everything in the hospitality by reading through our articles and case studies written and provided by our expert members.

PROJECT: CASE STUDY: A FEASIBILITY STUDY FOR A PROPOSED HOTEL IN CHIANG MAI, THAILAND AUTHOR: Araya Rojanapirom DATE SUBMITTED: Spring 2017 The Collins College of Hospitality Management Margie Ferree Jones, Ph.D. Project Committee Chair Professor of Hospitality Management Myongjee (Michelle) Yoo, Ph.D.

This systematic literature review aimed to investigate the use of case study method in hospitality and tourism research to increase the awareness about the use of case study as a research method. Data were collected (n = 871) from 10 leading hospitality and tourism journals published between 1974 and 2020. A thematic analysis of the data was ...

HX Case Study: New Exhibitor for 2015 - Aquarius Brands™. Discover how Aquarius Brands™, a group of companies specializing in water generation, conservation and education for homes, businesses, hotels, restaurants, schools, utility companies and more, accomplished its goals at HX: The Hotel Experience Powered by AAHOA 2016.

Leisure Tourism contains records selected from the CAB ABSTRACTS® database. It brings together an archive of worldwide information for all those interested in the research and strategic development of leisure, recreation, sport, tourism and hospitality activities, facilities, products and services.To search for case studies, enter "case study" in the search box, along with your keywords.

The Journal of Hospitality & Tourism Cases (JHTC) is an international refereed electronic journal (e-journal) published by ICHRIE. The mission of JHTC is to distribute quality case studies to academics and professionals interested in using the case study method as a teaching, research and/or management tool.

16 case study examples (+ 3 templates to make your own)

Hotel Management Group Discussion Case Study Sample. June 24, 2022 June 7, 2022 by HotelTalk. Cloud hotel human capital dilemma. This is a case of two competing hotels, Morning Dues hotel and Cloud hotel that are both located in a medium-sized, tourism-based town in the Northeast U.S. ... Why You Should Attend Hospitality Management Schools?

Updated to include the current models, theories, and hospitality practices, <i>Hospitality Strategic Management: Concept and Cases, Second Edition</i> is a comprehensive guide to strategic management in the international hospitality industry. Author Cathy A. Enz uses the case study approach to cover current topics such as innovation, entrepreneurship, leadership, ethics, and franchising. Eight ...

A CASE STUDY OF HOSPITALITY AND TOURISM CHALLENGES AND OPPORTUNITIES IN MALAWI ... and telephone interviews to a sample of 250 participants. ... the field of management. Present research is a case ...

Cite this lesson. The hospitality industry faces many challenges that require making changes to adapt to new trends and fight its competitors. Explore a case study to discover how Airbnb took the ...