role of social media in business essay

Essay on Role of Social Media

Students are often asked to write an essay on Role of Social Media in their schools and colleges. And if you’re also looking for the same, we have created 100-word, 250-word, and 500-word essays on the topic.

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100 Words Essay on Role of Social Media

Introduction.

Social media is a powerful tool in our modern world. It connects people globally, allowing us to share ideas, news, and personal updates.

Connecting People

Social media platforms like Facebook, Instagram, and Twitter connect us with friends and family. They help us stay informed about their lives.

Information and Awareness

Social media is a great source of news and updates. It helps raise awareness about social issues and events happening around the world.

Education and Learning

Social media can be educational. Many educators and experts share knowledge and resources, aiding in learning.

250 Words Essay on Role of Social Media

The advent of social media.

Social media, a revolutionary tool of the 21st century, has transformed the way we communicate, share information, and perceive the world. It has woven itself into the fabric of our daily lives, becoming an indispensable part of our society.

Communication and Information Dissemination

Social media platforms like Facebook, Twitter, and Instagram have made global communication seamless. They allow for instantaneous sharing of ideas, news, and personal experiences. This has democratized information, making it accessible to all, but also poses challenges regarding the spread of misinformation.

Social Activism and Awareness

Social media has become a powerful tool for social activism. Movements like #BlackLivesMatter and #MeToo have utilized these platforms to raise awareness, mobilize people, and effect change. However, the risk of ‘slacktivism’ – passive activism without real-world action – is a concern.

Marketing and Business Strategies

Businesses have leveraged social media for marketing, customer engagement, and brand visibility. They can interact directly with consumers, gather feedback, and tailor their strategies accordingly. The rise of influencer marketing is a testament to this new era of digital commerce.

The Double-Edged Sword

While social media has numerous benefits, it also has its drawbacks. Issues such as privacy breaches, cyberbullying, and the detrimental effects on mental health cannot be overlooked.

500 Words Essay on Role of Social Media

In the contemporary world, social media has become an integral part of our lives. It has transformed the way we communicate, interact, and perceive the world around us. This essay explores the role of social media, focusing on its impact on personal relationships, public discourse, and business.

Personal Relationships

Social media has drastically altered how we maintain and form relationships. It has enabled us to stay connected with loved ones, irrespective of geographical boundaries. We can share our experiences, milestones, and everyday moments, fostering a sense of closeness. However, this digital connection also has its pitfalls. It can lead to an over-reliance on virtual interactions, potentially undermining the value of face-to-face communication. Moreover, the constant comparison with others’ curated lives can lead to feelings of inadequacy and anxiety.

Public Discourse

Business and marketing.

In the business world, social media has revolutionized marketing strategies. Businesses can now directly engage with their customers, understand their needs, and tailor their services accordingly. It also provides a cost-effective platform for advertising and brand promotion. However, the use of personal data for targeted advertising raises ethical concerns about privacy and consent.

Social media has also played a pivotal role in education, especially during the COVID-19 pandemic. It has facilitated remote learning, enabling students and teachers to stay connected. It also provides a platform for collaborative learning and knowledge sharing. However, the digital divide and the risk of cyberbullying are significant challenges that need to be addressed.

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Likes, Shares, and Beyond: Exploring the Impact of Social Media in Essays

Table of contents

• 1 Definition and Explanation of a Social Media Essay
• 2.1 Topics for an Essay on Social Media and Mental Health
• 2.2 Social Dynamics
• 2.3 Social Media Essay Topics about Business
• 2.4 Politics
• 3 Research and Analysis
• 4 Structure Social Media Essay
• 5 Tips for Writing Essays on Social Media
• 6 Examples of Social Media Essays
• 7 Navigating the Social Media Labyrinth: Key Insights

In the world of digital discourse, our article stands as a beacon for those embarking on the intellectual journey of writing about social media. It is a comprehensive guide for anyone venturing into the dynamic world of social media essays. Offering various topics about social media and practical advice on selecting engaging subjects, the piece delves into research methodologies, emphasizing the importance of credible sources and trend analysis. Furthermore, it provides invaluable tips on structuring essays, including crafting compelling thesis statements and hooks balancing factual information with personal insights. Concluding with examples of exemplary essays, this article is an essential tool for students and researchers alike, aiding in navigating the intricate landscape of its impact on society.

Definition and Explanation of a Social Media Essay

Essentially, when one asks “What is a social media essay?” they are referring to an essay that analyzes, critiques, or discusses its various dimensions and effects. These essays can range from the psychological implications of its use to its influence on politics, business strategies, and social dynamics.

A social media essay is an academic or informational piece that explores various aspects of social networking platforms and their impact on individuals and society.

In crafting such an essay, writers blend personal experiences, analytical perspectives, and empirical data to paint a full picture of social media’s role. For instance, a social media essay example could examine how these platforms mold public opinion, revolutionize digital marketing strategies, or raise questions about data privacy ethics. Through a mix of thorough research, critical analysis, and personal reflections, these essays provide a layered understanding of one of today’s most pivotal digital phenomena.

Great Social Media Essay Topics

When it comes to selecting a topic for your essay, consider its current relevance, societal impact, and personal interest. Whether exploring the effects on business, politics, mental health, or social dynamics, these social media essay titles offer a range of fascinating social media topic ideas. Each title encourages an exploration of the intricate relationship between social media and our daily lives. A well-chosen topic should enable you to investigate the impact of social media, debate ethical dilemmas, and offer unique insights. Striking the right balance in scope, these topics should align with the objectives of your essays, ensuring an informative and captivating read.

Topics for an Essay on Social Media and Mental Health

• The Impact of Social Media on Self-Esteem.
• Unpacking Social Media Addiction: Causes, Effects, and Solutions.
• Analyzing Social Media’s Role as a Catalyst for Teen Depression and Anxiety.
• Social Media and Mental Health Awareness: A Force for Good?
• The Psychological Impacts of Cyberbullying in the Social Media Age.
• The Effects of Social Media on Sleep and Mental Health.
• Strategies for Positive Mental Health in the Era of Social Media.
• Real-Life vs. Social Media Interactions: An Essay on Mental Health Aspects.
• The Mental Well-Being Benefits of a Social Media Detox.
• Social Comparison Psychology in the Realm of Social Media.

Social Dynamics

• Social Media and its Impact on Interpersonal Communication Skills: A Cause and Effect Essay on Social Media.
• Cultural Integration through Social Media: A New Frontier.
• Interpersonal Communication in the Social Media Era: Evolving Skills and Challenges.
• Community Building and Social Activism: The Role of Social Media.
• Youth Culture and Behavior: The Influence of Social Media.
• Privacy and Personal Boundaries: Navigating Social Media Challenges.
• Language Evolution in Social Media: A Dynamic Shift.
• Leveraging Social Media for Social Change and Awareness.
• Family Dynamics in the Social Media Landscape.
• Friendship in the Age of Social Media: An Evolving Concept.

Social Media Essay Topics about Business

• Influencer Marketing on Social Media: Impact and Ethics.
• Brand Building and Customer Engagement: The Power of Social Media.
• The Ethics and Impact of Influencer Marketing in Social Media.
• Measuring Business Success Through Social Media Analytics.
• The Changing Face of Advertising in the Social Media World.
• Revolutionizing Customer Service in the Social Media Era.
• Market Research and Consumer Insights: The Social Media Advantage.
• Small Businesses and Startups: The Impact of Social Media.
• Ethical Dimensions of Social Media Advertising.
• Consumer Behavior and Social Media: An Intricate Relationship.
• The Role of Social Media in Government Transparency and Accountability
• Social Media’s Impact on Political Discourse and Public Opinion.
• Combating Fake News on Social Media: Implications for Democracy.
• Political Mobilization and Activism: The Power of Social Media.
• Social Media: A New Arena for Political Debates and Discussions.
• Government Transparency and Accountability in the Social Media Age.
• Voter Behavior and Election Outcomes: The Social Media Effect.
• Political Polarization: A Social Media Perspective.
• Tackling Political Misinformation on Social Media Platforms.
• The Ethics of Political Advertising in the Social Media Landscape.
• Memes as a Marketing Tool: Successes, Failures, and Pros of Social Media.
• Shaping Public Opinion with Memes: A Social Media Phenomenon.
• Political Satire and Social Commentary through Memes.
• The Psychology Behind Memes: Understanding Their Viral Nature.
• The Influence of Memes on Language and Communication.
• Tracing the History and Evolution of Internet Memes.
• Memes in Online Communities: Culture and Subculture Formation.
• Navigating Copyright and Legal Issues in the World of Memes.
• Memes as a Marketing Strategy: Analyzing Successes and Failures.
• Memes and Global Cultural Exchange: A Social Media Perspective.

Research and Analysis

In today’s fast-paced information era, the ability to sift through vast amounts of data and pinpoint reliable information is more crucial than ever. Research and analysis in the digital age hinge on identifying credible sources and understanding the dynamic landscape. Initiating your research with reputable websites is key. Academic journals, government publications, and established news outlets are gold standards for reliable information. Online databases and libraries provide a wealth of peer-reviewed articles and books. For websites, prioritize those with domains like .edu, .gov, or .org, but always critically assess the content for bias and accuracy. Turning to social media, it’s a trove of real-time data and trends but requires a discerning approach. Focus on verified accounts and official pages of recognized entities.

Analyzing current trends and user behavior is crucial for staying relevant. Platforms like Google Trends, Twitter Analytics, and Facebook Insights offer insights into what’s resonating with audiences. These tools help identify trending topics, hashtags, and the type of content that engages users. Remember, it reflects and influences public opinion and behavior. Observing user interactions, comments, and shares can provide a deeper understanding of consumer attitudes and preferences. This analysis is invaluable for tailoring content, developing marketing strategies, and staying ahead in a rapidly evolving digital landscape.

Structure Social Media Essay

In constructing a well-rounded structure for a social media essay, it’s crucial to begin with a strong thesis statement. This sets the foundation for essays about social media and guides the narrative.

Thesis Statements

A thesis statement is the backbone of your essay, outlining the main argument or position you will explore throughout the text. It guides the narrative, providing a clear direction for your essay and helping readers understand the focus of your analysis or argumentation. Here are some thesis statements:

• “Social media has reshaped communication, fostering a connected world through instant information sharing, yet it has come at the cost of privacy and genuine social interaction.”
• “While social media platforms act as potent instruments for societal and political transformation, they present significant challenges to mental health and the authenticity of information.”
• “The role of social media in contemporary business transcends mere marketing; it impacts customer relationships, shapes brand perception, and influences operational strategies.”

Social Media Essay Hooks

Social media essay hooks are pivotal in grabbing the reader’s attention right from the beginning and compelling them to continue reading. A well-crafted hook acts as the engaging entry point to your essay, setting the tone and framing the context for the discussion that will follow.

Here are some effective social media essay hooks:

• “In a world where a day without social media is unimaginable, its pervasive presence is both a testament to its utility and a source of various societal issues.”
• “Each scroll, like, and share on social media platforms carries the weight of influencing public opinion and shaping global conversations.”
• “Social media has become so ingrained in our daily lives that its absence would render the modern world unrecognizable.”

Introduction:

Navigating the digital landscape, an introduction for a social media essay serves as a map, charting the terrain of these platforms’ broad influence across various life aspects. This section should briefly summarize the scope of the essay, outlining both the benefits and the drawbacks, and segue into the thesis statement.

When we move to the body part of the essay, it offers an opportunity for an in-depth exploration and discussion. It can be structured first to examine the positive aspects of social media, including improved communication channels, innovative marketing strategies, and the facilitation of social movements. Following this, the essay should address the negative implications, such as issues surrounding privacy, the impact on mental health, and the proliferation of misinformation. Incorporating real-world examples, statistical evidence, and expert opinions throughout the essay will provide substantial support for the arguments presented.

Conclusion:

It is the summit of the essay’s exploration, offering a moment to look back on the terrain covered. The conclusion should restate the thesis in light of the discussions presented in the body. It should summarize the key points made, reflecting on the multifaceted influence of social media in contemporary society. The essay should end with a thought-provoking statement or question about the future role of social media, tying back to the initial hooks and ensuring a comprehensive and engaging end to the discourse.

Tips for Writing Essays on Social Media

In the ever-evolving realm of digital dialogue, mastering the art of essay writing on social media is akin to navigating a complex web of virtual interactions and influences. Writing an essay on social media requires a blend of analytical insight, factual accuracy, and a nuanced understanding of the digital landscape. Here are some tips to craft a compelling essay:

• Incorporate Statistical Data and Case Studies

Integrate statistical data and relevant case studies to lend credibility to your arguments. For instance, usage statistics, growth trends, and demographic information can provide a solid foundation for your points. Case studies, especially those highlighting its impact on businesses, politics, or societal change, offer concrete examples that illustrate your arguments. Ensure your sources are current and reputable to maintain the essay’s integrity.

• Balance Personal Insights with Factual Information

While personal insights can add a unique perspective to your essay, balancing them with factual information is crucial. Personal observations and experiences can make your essay relatable and engaging, but grounding these insights in factual data ensures credibility and helps avoid bias.

• Respect Privacy

When discussing real-world examples or case studies, especially those involving individuals or specific organizations, be mindful of privacy concerns. Avoid sharing sensitive information, and always respect the confidentiality of your sources.

• Maintain an Objective Tone

It is a polarizing topic, but maintaining an objective tone in your essay is essential. Avoid emotional language and ensure that your arguments are supported by evidence. An objective approach allows readers to form opinions based on the information presented.

• Use Jargon Wisely

While using social media-specific terminology can make your essay relevant and informed, it’s important to use jargon judiciously. Avoid overuse and ensure that terms are clearly defined for readers who might not be familiar with their lingo.

Examples of Social Media Essays

Title: The Dichotomy of Social Media: A Tool for Connection and a Platform for Division

Introduction

In the digital era, social media has emerged as a paradoxical entity. It serves as a bridge connecting distant corners of the world and a battleground for conflicting ideologies. This essay explores this dichotomy, utilizing statistical data, case studies, and real-world examples to understand its multifaceted impact on society.

Section 1 – Connection Through Social Media:

Social media’s primary allure lies in its ability to connect. A report by the Pew Research Center shows that 72% of American adults use some form of social media, where interactions transcend geographical and cultural barriers. This statistic highlights the platform’s popularity and role in fostering global connections. An exemplary case study of this is the #MeToo movement. Originating as a hashtag on Twitter, it grew into a global campaign against sexual harassment, demonstrating its power to mobilize and unify people for a cause.

However, personal insights suggest that while it bridges distances, it can also create a sense of isolation. Users often report feeling disconnected from their immediate surroundings, hinting at the platform’s double-edged nature. Despite enabling connections on a global scale, social media can paradoxically alienate individuals from their local context.

Section 2 – The Platform for Division

Conversely, social media can amplify societal divisions. Its algorithm-driven content can create echo chambers, reinforcing users’ preexisting beliefs. A study by the Knight Foundation found that it tends to polarize users, especially in political contexts, leading to increased division. This is further exacerbated by the spread of misinformation, as seen in the 2016 U.S. Presidential Election case, where it was used to disseminate false information, influencing public opinion and deepening societal divides.

Respecting privacy and maintaining an objective tone, it is crucial to acknowledge that social media is not divisive. Its influence is determined by both its usage and content. Thus, it is the obligation of both platforms to govern content and consumers to access information.

In conclusion, it is a complex tool. It has the unparalleled ability to connect individuals worldwide while possessing the power to divide. Balancing the personal insights with factual information presented, it’s clear that its influence is a reflection of how society chooses to wield it. As digital citizens, it is imperative to use it judiciously, understanding its potential to unite and divide.

Delving into the intricacies of social media’s impact necessitates not just a keen eye for detail but an analytical mindset to dissect its multifaceted layers. Analysis is paramount because it allows us to navigate through the vast sea of information, distinguishing between mere opinion and well-supported argumentation.

This essay utilizes tips for writing a social media essay. Statistical data from the Pew Research Center and the Knight Foundation lend credibility to the arguments. The use of the #MeToo movement as a case study illustrates its positive impact, while the reference to the 2016 U.S. Presidential Election demonstrates its negative aspects. The essay balances personal insights with factual information, respects privacy, maintains an objective tone, and appropriately uses jargon. The structure is clear and logical, with distinct sections for each aspect of its impact, making it an informative and well-rounded analysis of its role in modern society.

Navigating the Social Media Labyrinth: Key Insights

In the digital age, the impact of social media on various aspects of human life has become a critical area of study. This article has provided a comprehensive guide for crafting insightful and impactful essays on this subject, blending personal experiences with analytical rigor. Through a detailed examination of topics ranging from mental health and social dynamics to business and politics, it has underscored the dual nature of social media as both a unifying and divisive force. The inclusion of statistical data and case studies has enriched the discussion, offering a grounded perspective on the nuanced effects of these platforms.

The tips and structures outlined serve as a valuable framework for writers to navigate the complex interplay between social media and societal shifts. As we conclude, it’s clear that understanding social media’s role requires a delicate balance of critical analysis and open-mindedness. Reflecting on its influence, this article guides the creation of thoughtful essays and encourages readers to ponder the future of digital interactions and their implications for the fabric of society.

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The impact of social media across every part of your business

Written by by Aubree Smith

Published on  July 8, 2024

Reading time  9 minutes

Table of Contents

Social media isn’t a digital billboard for your brand: It’s a portal to direct connection with your ideal customers and a pathway to powerful insights. From customer care to competitive research to recruitment efforts, the impact of social media extends to every aspect of your business.

According to The 2023 State of Social Media Report , virtually all business leaders believe social media data and insights have a profound positive impact on top business priorities, including building brand reputation and loyalty (94%) and improving competitive positioning (92%).

The same report found that 91% of business leaders believe their company’s future success will hinge on their ability to use social media data and insights org-wide to inform business strategy. Another 95% believe companies must rely more heavily on social insights to inform business decisions outside marketing.

By tapping into the ample benefits and business insights social media offers, you can transform the way your entire company operates, and future-proof your brand.

9 ways social media affects your whole business

Here are nine ways social media directly impacts businesses at every stage of the customer journey.

1. Improves customer care

Customer service on social media is a non-negotiable part of an omnichannel support strategy. Consumers tag and direct message brands to resolve their issues across platforms, and demand swift thoughtful responses in return. According to The 2023 Sprout Social Index™, more than three-quarters of consumers expect a response on social within 24 hours—a consistent year-over-year finding.

Response rates have serious impacts on customer satisfaction, loyalty and retention. The Index also found that 76% of consumers value how quickly a brand can respond to their needs, while 70% expect a company to provide personalized responses.

Implementing a seamless support strategy enables you to increase the lifetime value of your existing customers and drive revenue growth. Well-orchestrated customer service efforts also deliver valuable insights about your customers’ experience that help your business evolve.

But it can be hard for a customer support team to stay on top of multiple social platforms. By using an AI-powered solution like Social Customer Care by Sprout Social , your teams can exceed customer expectations by tailoring responses, prioritizing urgent messages that require a response and setting up faster workflows.

You can also benchmark and track your support team’s performance to demonstrate their impact on revenue, identify opportunities for growth and capture customer feedback. The Case Management Report provides a holistic view of your team’s social care efforts, including key metrics like Case volume, handle and reply time, and performance benchmarks.

2. Bolsters brand awareness

Index data reveals consumers’ primary reason for following a brand on social is to stay informed about new products or services (68%). This stat proves social media is where consumers go to discover new brands, which makes it a powerful channel for growing awareness.

Brand awareness is the first step toward generating new leads, edging out the competition and driving sales. Tactics like influencer marketing are especially effective, as influencers continue to wield considerable sway. According to The 2024 Influencer Marketing Report , trust in influencers is holding steady, as nearly half of consumers trust influencers as much as they did six months ago, and another 30% trust them more. With the right influencers (and their loyal followers) on your side, you can amplify your brand significantly.

Social media data also serves as a barometer of your current brand awareness. For example, Sprout’s AI-driven, Social Listening solution surfaces insights that reveal how you stack up to your competition via metrics like share of voice, positive sentiment, total engagements and overall conversation volume. These insights are a source of truth that can influence your company-wide competitive strategy—on social and beyond.

For more tips to distinguish yourself from your competitors on social media, check out our list of 12 proven strategies to increase brand awareness.

3. Maintains (or creates) relevance

Today’s trend cycle moves fast—fueled by Gen Z’s internet behavior—and social media is where trends are born. To stay alert to emerging trends relevant to your audience, you must keep your finger on the pulse of social.

Trends aside, brands that retire or divest from their social media presence are also at risk of irrelevance and being abandoned by their communities . Social media is the key to building a long-term brand strategy that will help you stay top of mind for years (and decades) to come.

In the face of fierce competition for consumer attention, it’s imperative to tune into conversations happening around your brand and industry. Social listening enables you to tap into and analyze what people are saying about your company, even if you aren’t tagged or mentioned. With Sprout’s AI-powered Social Listening solution, it’s easier to create queries and synthesize insights so you can observe trends, uncover patterns and gauge emotional responses to your brand, products, hashtags and industry.

4. Drives revenue

Social media is ever-present in the sales funnel. From generating awareness through organic campaigns to supporting social commerce through influencer marketing , social plays a key role in acquiring and holding onto customers.

For example, almost half (49%) of consumers make purchases at least once a month inspired by an influencer post, while 86% make a purchase at least once a year, according to The 2024 Influencer Marketing Report.

The 2023 State of Social Media Report found that 88% of business leaders agree social insights are critical to customer retention. That’s because social media helps you better understand what your buyers want and need. With their feedback on hand, you can improve and optimize every part of your sales strategy—from social selling to your website to your customer outreach.

Some metrics (like MQLs) simplify attribution and make it easy to define ROI . Others (like engagement) can correlate with revenue gains, but their direct influence is harder to prove.

A tool like Sprout Social’s Tableau BI Connector enables you to analyze data, create custom metrics and merge different data sources. This seamless and customized view gives you a consolidated source of truth for wider business insights and performance, and a clear perception of how social impacts revenue gains.

5. Fosters brand community

Some 41% of marketers agree brands that actively engage and respond to their communities are culturally relevant on social. A brand community is a place for people with an emotional investment in your brand to connect with each other and your company. Remember: There are many people who already love your brand. In fact, your brand community probably already exists on social media—you just need to find it.

Establishing relationships with your existing and potential customers makes them feel valued, which increases brand loyalty and evangelism. Brand communities on social media are especially powerful business tools because they allow companies to hear from and engage with their biggest advocates in real time. Within your community on social, you can easily test new product mockups, source requested features, share content and collect feedback that can improve every aspect of your business.

6. Encourages brand advocacy

Satisfied employees want to spread the word about their company by posting on social. With social budgets tightening, your employees are your superpower for expanding your reach without straining your bandwidth or ad budget. It’s a win-win.

According to Sprout’s Employee Advocacy Report , posting company content helps employees accomplish their day-to-day tasks and long-term goals. Employees report that sharing on social can help outside audiences understand their brand’s values, provide new leads and ways to engage with them, expand their potential reach and engagement and communicate important messages internally.

The Advocacy Report also revealed 72% of engaged social media users would post about their company if content was written for them. Sprout’s Employee Advocacy platform enables you to draft message ideas for your employees to share, which makes it easy for them to amplify your content and help you achieve your goals.

7. Maximizes recruitment

Prospective candidates rely on social media to find open positions and research companies. According to LinkedIn, 65 million people use the platform to search for jobs each week.

The staggering figure explains why building a strong employer brand with the help of social media is essential to attracting top talent. To stand out in a sea of employers, your content needs to showcase your unique culture and values, and encourage brand advocacy. For example, creating a meet the team social post series is an effective way to humanize your brand and grow your candidate base.

In addition to having your pick of the talent pool, featuring and celebrating your current employees will boost their satisfaction and reduce turnover, while generating audience engagement. According to a Q4 2023 Pulse Survey, 48% of consumers want to see frontline employees in more brands’ social content.

8. Informs customer and competitor research

For marketers, social media data is worth more than gold, as it reveals invaluable information about customers and competitors alike. According to The 2023 State of Social Media Report, 88% of business leaders expect to use data more in the next two years. Another 93% agree social insights will be a primary source of business intelligence.

When shared effectively, insights from social data can enrich an entire organization’s understanding of their customers and competition. For example, as the demographic information from Sprout’s Listening solution illustrates, AI analysis makes quick work of determining the age and gender breakdown of your audience and which topics, issues and trends matter most to them.

9. Refines product development

People are talking about your products on social media right now. They’re sharing what they love about them, and the exact ways they want you to improve them. Building the right social listening queries can surface the feedback and prioritize product development needs.

Building long-term partnerships with influencers can also enrich R&D. According to The Influencer Marketing Report, 62% of all consumers who make daily or weekly purchases based on influencer recommendations are likely to share product feedback directly with influencers. The influencers you partner with have an even more direct view into your customers’ sentiment and feedback—insights that can help your brand pivot in real-time and grow long-term.

When you can turn feedback into meaningful insights and share them with your product and development team, you will strengthen your go-to-market strategy. For example, with the help of Sprout, Grammarly regularly shares feedback from social with their product and user experience teams to keep them up to date on trends and opportunities.

How social media impacts different business types

While social media positively impacts all business types , there are a few distinct benefits for companies of different sizes.

For small and medium businesses, social media is an accessible way to access a wide audience and should be an essential part of your marketing playbook . Even with a small social team (or maybe even a team of one), you can design, execute and manage a presence that reaches and engages your target audience.

Read more: How Orkney Library uses social media to grow a global fanbase.

For enterprise brands, social is business critical. Through social, you have access to valuable, global customer data that is essential to creating and maintaining a business advantage. Plus, social data makes it easier to measure and attribute the success of campaigns at scale, which can have a large impact on an organization’s big picture. In fact, 82% of enterprise marketers say their social strategy impacts their business’ bottom line, and 85% say social enables them to create new products and services.

Read more: How Vizient uses brand advocacy to triple social engagements.

B2C brands depend on social to increase their discoverability and create customers for life. By leveraging influencer marketing and developing communities of loyal fans, B2C companies tap into the power of social proof. Authentic engagement builds audience trust, driving long-term growth and brand affinity.

Read more : How Casey’s improved their overall guest satisfaction score with Sprout’s customer care capabilities.

When B2B brands harness social media, they significantly boost their market presence—making it easier to drive steady revenue growth. Like B2C, B2B companies rely on brand advocacy (from their employees, customers and community) to increase share of voice and visibility.

Read more: How Salesforce saved 12,000 hours and increased community engagement efficiency tenfold with Sprout.

For nonprofit organizations, social is a prime channel for securing donations, increasing awareness of their mission, influencing public discourse and providing a community for those advocating for their cause. Unlike traditional media, social offers a direct line to the public, making it easier to encourage time-sensitive action and shape the narrative.

Read more: How the Innocence Project uses social to save lives.

How will social media impact your business this year?

The future is bright for companies that recognize the power of social insights. Make the most of the business intel gleaned from social by bringing social data to the forefront of your business conversations. To get started, you’ll need the right tools. Use our social media management buyer’s guide to evaluate and select a platform that will have the largest impact on your business.

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The Role of Social Media in Business

Social media is a platform that enhances sharing of thoughts, ideas and information through virtual networks and communities using computer technology. Social media users use different gadgets not limited to computers, tablets or smartphones via websites or using applications. Social media has transformed and influenced many people and businesses in the professional world (Harlow et al., 1180-1201). When you talk about marketing in the current general, what comes to the mind of an entrepreneur is the use of social media. The growing rate of social media application to businesses is that information can reach a wider market using little investment. There exist different types of social media that enable users to share information like documents, videos or photos, and these types include:

Social Networks

Social Networks are the networks that facilitate social interactions and personal relationships on the web. Businesses use social networks in creating social awareness, relationship creation and building, customer service, creation of leads and closing of the deals. Social interactions and personal relations can be met using various means which are not limited to:

Facebook is a social networking site that facilitates individuals, companies and organizations to connect and share content with people like friends and families. It has unique features like using one Facebook account to sign in to different services across the web. The contents shared on Facebook, like videos, links, and photos, are more public and can be seen by many people worldwide. However, the users can regulate who can access the information shared. Like Facebook, Twitter is a social networking site that people use to communicate using short messages. It ensures that readers have a humble time reading because of its ability to restrict the number of characters to tweet. LinkedIn is a social network used by individuals for different purposes like finding the right job or internships, increasing professional relationships and developing skills for career growth. McCabe (85-130) says that some strategies like LinkedIn help other businesses grow and develop. When your target group is professionals and big companies, LinkedIn is the best place to share your information.

Bookmarking and Content Creation Networks

It is a type of social media that helps businesses find out, share, discuss, and save various current and trending content. Some of its examples are as follows: Flipboard is a newsreader, and social application users use to follow people, topics, and important publications. Pinterest is a bookmarking that lets users find ideas like recipes, homes, and style inspiration by saving all the pins you love on boards and keeping them in a more organized manner.

Social Shopping Networks

It is also a type of social media that people and businesses use to find out the latest trends in marketing, shopping tips or following different brands and making purchases. Some of the categories under this type are: Etsy is an online marketplace that brings people together from the whole globe to make sales, buy and collect unique items While Fancy is a social shopping network that allows users to engage in socially oriented shopping through picture feeds and sharing using its web store and mobile app.

Media Sharing

This type of social media facilitates finding sharing photographs, live videos, and other videos by businesses. Media sharing is also be used for brand building, lead generations and targeting. Some examples of this type are not limited to: Instagram is an online platform that uses a mobile app in photo-sharing, photo editing, short video application, and social network platform. Snap chat is a type of media sharing in which individuals and organizations share videos and pictures using its app, and they disappear immediately after the views. YouTube is a media-sharing platform that enables users to share videos wildly trending information. YouTube is used by a young generation who have ideas to share but don’t have adequate resources to use other media. It’s used primarily because of the high number of audience companies, the ability to use fewer resources, especially for those working on a tight budget and the fact that individuals and companies can tag critical words to the videos.

Blogging and Publishing Network

It is a media network mainly used by individuals and businesses looking forward to publishing, discovering commenting on articles, social media blogs, and other content on the web. Some major subcategories associated with Blogging and publishing networks are as follows: Word press is a free blogging software mainly used by personal bloggers to create a website or a blog for large corporations. It is primarily used because it can be modified to suit users’ needs and shared with others. Tumblr is a microblogging and networking website that helps users post multimedia and other content to a short-form blog.

Discussion Forum

It is also a type of social media used mainly to find, share, and discuss various types of information, news, and opinion. They are also essential to businesses when conducting immaculate research. The discussion forum is always associated with other subcategories. Reddit is a discussion forum in which registered members can submit content such as links, text posts, images, and videos to the site, which the other members vote down. In Reddit, the popularity of an individual or an organization depends on the votes. The more the polls, the more the rage. Like Reddit, Quora is also a discussion forum that determines the popularity of an organization or an individual depending on the more people upvote your answer. Quora helps individuals improve reputation, know about their audience, and generate organic awareness. When your product is not upvoted, it allows the company to identify weaknesses and try to change as expected. It also allows organizations and individuals to carry out a benchmark on best-performing ones by either copying from them or improving their weaknesses. Digg is also a social news website in which individuals are apposition to vote web content as either up or down, commonly known as digging or burying, respectively.

Conclusions

By 90% of organizations globally, it recognizes that social media influence profitability and profitability (Karami & Tajvidi, 1-10). However, those that rarely or poorly employ social media in their companies should consider utilizing social media more because businesses can interact and tell stories to their audience with the application of social media. They are also apposed to grow their audience with a cost-friendly budget. They can also stay top of mind with the people who matter the most to them, learn about competitors and finally build relationships with target consumers. Social media gives marketers and entrepreneurs to segment their target groups depending on age, class and professionalism. For example, if you want to market products that a company can use, you can opt for LinkedIn, and at the same time, Instagram does better in marketing fancy products.

Harlow, S., Kilgo, K.D., Salaverria, R., & Perdomo, G.V. (2017).To share or not to share. Journalism Studies, 19(8), 1180-1201. https://www.revistaclinicapsicologica.com/data-cms/articles/20210303103831pmSSCI-566.pdf

McCabe, B.M. (2017). Social media marketing strategies for career advancement: An analysis of LinkedIn. Journal of Business and Behavioral Sciences, 29(1), 85-130. http://asbbs.org/files/2017/JBBS_29.1_Spring_2017.pdf#page=86

Karami, A., & Tajvidi, R. (2017).The effect of social media on firm performance. Computers inhumanbehavior3,1-10. https://www.sciencedirect.com/science/article/pii/S0747563217305514

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The Role Of Social Media In Business Marketing

At this point, whether you work for an organization or have your own business, you must already know the importance of creating a website for brand recognition.

Among listing your business on Google as well, a website is another fundamental aspect you must have.

However, things now extend beyond these basics. You now need to expand your online reach through social media platforms.

But how exactly can you do that? Well, social networking platforms have now taken over the younger and older generations.

While Facebook might tailor for the older ones, Twitter and TikTok have become the norm for younger ones.

Hence, in this article, we will explore why having social media accounts for your company is critical.

Using ChatGPT for business marketing

ChatGPT has become a critical tool. It allows businesses to enhance customer engagement. It also largely improves your overall productivity when used properly.

However, like any technology, it can experience disruptions that hinder its performance. You might sometimes find ChatGPT not working.

When that happens, you need to understand the possible reasons for its interruptions.

Learn  why is ChatGPT not working here.  

Advantages of Social Media

When we look at the positive aspect of social media, we find numerous advantages. The most important being a great device for education . All the information one requires is just a click away. Students can educate themselves on various topics using social media.

Moreover, live lectures are now possible because of social media. You can attend a lecture happening in America while sitting in India.

Furthermore, as more and more people are distancing themselves from newspapers, they are depending on social media for news. You are always updated on the latest happenings of the world through it. A person becomes more socially aware of the issues of the world.

In addition, it strengthens bonds with your loved ones. Distance is not a barrier anymore because of social media. For instance, you can easily communicate with your friends and relatives overseas.

Most importantly, it also provides a great platform for young budding artists to showcase their talent for free. You can get great opportunities for employment through social media too.

Another advantage definitely benefits companies who wish to promote their brands. Social media has become a hub for advertising and offers you great opportunities for connecting with the customer.

Get the huge list of more than 500 Essay Topics and Ideas

Disadvantages of Social Media

Despite having such unique advantages, social media is considered to be one of the most harmful elements of society. If the use of social media is not monitored, it can lead to grave consequences.

Thus, the sharing on social media especially by children must be monitored at all times. Next up is the addition of social media which is quite common amongst the youth.

This addiction hampers with the academic performance of a student as they waste their time on social media instead of studying. Social media also creates communal rifts. Fake news is spread with the use of it, which poisons the mind of peace-loving citizens.

In short, surely social media has both advantages and disadvantages. But, it all depends on the user at the end. The youth must particularly create a balance between their academic performances, physical activities, and social media. Excess use of anything is harmful and the same thing applies to social media. Therefore, we must strive to live a satisfying life with the right balance.

FAQs on Social Media

Q.1 Is social media beneficial? If yes, then how?

A.1 Social media is quite beneficial. Social Media offers information, news, educational material, a platform for talented youth and brands.

Q.2 What is a disadvantage of Social Media?

A.2 Social media invades your privacy. It makes you addicted and causes health problems. It also results in cyberbullying and scams as well as communal hatred.

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Why Small Businesses Need a Social Media Presence

Considering pausing your social presence? Here’s why it still counts for small businesses.

Table of Contents

Small businesses are constantly trying to find new ways to gain exposure and improve their marketing plans . While some business owners may still be resistant to the idea, statistics prove that consumers are on social media, making it a great space to increase brand awareness and promote content.

According to Statista , there are more than 5 billion active social media users worldwide in 2024 and that number is expected to increase to nearly 6 billion by 2027. Here are some reasons why a social media presence is essential for small businesses. 

Why your business needs a social media presence

There are many reasons that your business should have a presence on social media other than that everyone is doing it (although that is also a valid reason). These compelling benefits will convince you to set up those social media accounts and work them with regular posts and interaction with followers.

Social media increases brand awareness.

Social media is no longer a place to connect and socialize with friends and family. Social media recommendations can sell products and services, for instance, generating 88 percent of consumer purchases, according to Gitnux . Data from Meta also shows that 83 percent of Instagram users say they discover new brands while using the platform. Those users are then able to share posts with friends, increasing brand awareness further.

Social posts drive traffic to your website. 

Social media platforms allow small businesses to drive traffic to their website . For instance, on Instagram, you can post the URL to your website in your account bio and direct users to this link via a post on your feed or story. Giving users a taste of what your business has to offer through posts on your feed will intrigue consumers to want to know more about your brand.

Social platforms help you promote content. 

Since there are multiple popular social platforms out there, that translates into more ways for small businesses to promote content. Whether they favor Instagram stories or Facebook Messenger, businesses have options to express their creative side and showcase their expertise. For example, providing stats and fun facts about the products you are selling or services that you are providing can prove to viewers your business is worth taking a chance on. 

Social media remains a valuable communication avenue.

When it comes to small businesses or any business, it’s better to have too many than too few methods for communicating with your customer base. Mailing addresses, phone calls, email and contact forms on websites are all helpful, but if the customer has a quick question to ask or wants to share the good news about their order arriving earlier than anticipated, they tend to do this through platforms like Twitter and Instagram. The real-time advantages of social platforms allow your business to engage with your customers promptly. You don’t have to be on every platform, but it’s helpful to have a few active accounts where you know your customers can be found.

Social platforms allow you to better understand your customers.

Who are your customers? If you don’t know, social platforms like Facebook and Instagram can help you aggregate data and define your target market . This isn’t exactly news to any small business already doing that, but those who think they can skip social media may be missing out on potential leads and an audience interested in investing in its products and services.

Social media keeps you a step ahead of your competitors.

While a small business shouldn’t copy every move that their competition makes, they should be mindful of where their competitors are at and what they’re up to. If your competition engages its customers actively through social media, they have the advantage of being able to boast about that presence.

Simply by having active social media profiles, you’re doing your business a favor and increasing its visibility through search result pages. As mentioned earlier, you don’t need to plaster your business on every social platform ─ Facebook, X (formerly Twitter), Instagram, Snapchat, Tumblr, YouTube ─ to show that you’re active. CNBC reports that sites like Instagram and WhatsApp continue to remain popular with their user base. Go to the sites where your brand’s voice will be at its strongest and able to engage with customers while still getting its overall message across.

The social networks your business should be on

Each social network is somewhat different in its audience demographics, content types and uses. Here are some of the most popular platforms:

There are several features of Facebook that small businesses should take full advantage of. Aside from creating a page for your business, the platform also allows you to further promote content by sharing posts on your feed and in your daily stories. In addition to that, businesses can create groups that attract like-minded people and other businesses. Use Facebook ads to promote brands and reach audiences that might be interested in your product. One of the most unique features Facebook provides is Facebook Messenger, which businesses can use to interact with, provide support to and send frequent updates to customers. [Related article: Best Facebook Marketing Strategies ]

Much like Facebook, Instagram can be used to promote your business . Followers can view bright and vibrant photos of your brand as they scroll through their feed, accompanied by captions, tags and hashtags. There are also various types of ads you can experiment with, such as photo, video, carousel and story ads. If viewers see something they like about your brand, they can share posts easily with friends via their own Instagram accounts or through direct messages. 

X is known for its tweets, which are microposts with a 280-character limit through which users can say what’s on their mind in a brief amount of space. Tweets can be a great way for small businesses to create a consistent voice that aligns with their values, engages with potential consumers and reaches a particular demographic. Posting tweets to your feed gives you a chance to interact with customers who have mentioned your business on their personal pages, whether in the form of positive reviews or negative ones. Twitter can also track your analytics so that your company can see what is working and what isn’t.

LinkedIn serves as the world’s largest professional network. The platform allows companies to showcase the products and services they provide directly on their LinkedIn business profile , giving viewers an automatic idea of what your business has to offer. With the help of the platform’s “About” section, you can showcase the voice behind your brand. Brands can even post customers’ past reviews of their products or services on their profiles as free advertising. 

TikTok is a social network that consists of short videos uploaded from mobile devices. Although it is possible to upload videos as long as 30 minutes, most videos on TikTok are either 15 seconds or one minute long. While TikTok lends itself to entertainment, such as dancing and comedy, it can also be used for short videos with advice, education and selling products. Successful TikTok marketing tends to be lighthearted, not a traditional sales approach with product features and benefits. TikTok is controversial since it is controlled by a Chinese company and there have been several attempts by the United States government to ban it.

Threads is a relatively new social media platform created by Meta, owner of Facebook and Instagram and is intended to compete with X for users and advertisers. It allows users to log in using their Instagram accounts but, rather than the heavily visual content common on Instagram, they can post text up to 500 characters. Threads users can also include links, photos and videos up to five minutes long in their posts. Because of its integration with Instagram, it is easy to share posts from one platform to the other.

Jennifer Dublino and Deborah Sweeney contributed to this article.

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The Importance of Social Media in Business

Keran Smith

June 13, 2022 ~

Last updated: September 11, 2024

The importance of social media in business is growing at warp speed.

With more and more people joining social media sites and using them regularly/efficiently.

The social media industry is bound to become bigger in the coming years. It’s booming like never before.

No, the social media wave isn’t ending anytime soon. And your business should take advantage of it if you want it to survive.

With such amazing growth, every business today needs to use the best social media platforms effectively .

Not because it’s the “in thing”, and not because it sounds simple, but because their target audience is hanging around the popular social networks.

And they’re engaging with their favorite brands and connecting with them on different levels.

By giving your business brand the social media touch.

You not only generate more business but also connect with your customers better and serve them on a higher level.

It actually makes your digital marketing easier.

According to an infographic published by Ambassador.

71% of consumers are more likely to recommend a brand to others if they have a positive experience with it on social media.

Here are some more proven social media marketing statistics that show beyond doubt the importance of social media in business.

Your business needs to leverage sites like Facebook, Twitter, and LinkedIn to keep up with the competition.

• According to 2019 social media statistics, there are now 3.2 billion users around the globe. That is about 42% of our total present population.
• 68% of adults based in the U.S reportedly have a Facebook account.
• Active social media users are composed of 48.2% Baby Boomers, 77.5% Generation X and 90.4% Millennials .
• An interesting research shows that a user spends an average of 2 hours and 22 minutes on his social media account everyday including messaging.
• 73% of online marketers agree that their efforts in implementing a social media marketing strategy for their business have been effective.
• 2 million businesses today use Facebook advertising for promoting their products and services.

7 Reasons Why Social Media Important Is For Businesses

Let’s now look into the importance of social media in business by analyzing its advantages.

Let Us  Grow Your Revenue ... 

1. leverage social advertising.

Social media advertising may be the new kid on the block, but it’s growing faster than imagined.

Take Facebook Ads for example. Even though the social network launched ads in 2005, it managed to reach 9.16B in ad revenue in the first quarter of 2017.

This just goes on to show that social advertising is here to stay — for a long, long time.

As more and more businesses successfully experiment with digital advertising.

They’re realizing that taking the social media advertising route makes total sense. Here’s why:

TV and radio advertising, social ads are not only dependable but also cheaper.

What’s more, you’re allowed to engage on various social media channels for free before scaling with paid ads.

You’re free to grow on your own, at your own pace.

It simply doesn’t work that way. When you’re doing offline advertising, you’re taking the blind.

A shotgun approach where your returns are dismal even if you’re making big investments.

Using social media ads you reach out to targeted prospects, increase your conversions and ultimately get a higher return on investment.

When you’re doing any type of offline advertising, you’re unable to analyze the performance of your ad campaign.

Which cripples massively cripples your efforts.

Paid social media ad campaigns , on the other hand, allow you to constantly keep track of how well (or how bad) your ad is performing.

You’re able to change your ad on the fly and instantaneously see the results.

Last but not the least, it’s important for businesses of all types to understand that social media ads are only getting bigger and smarter.

Social media advertising is where the future is headed. It’s the new wave. The question is, are you a part of it?

2. Boost Brand Awareness

Social media proves to be a powerful tool when it comes to growing your brand awareness.

There are businesses who dismiss it as a way to build brand awareness , but by doing that, they’re leaving an open ground for competitors.

On the other hand, many reputable chief marketing officers agree that social media has a definite impact on brand awareness.

Increasing your brand awareness via social media isn’t rocket science. Here are a few tips on how you can do so.

You can do this by searching for relevant conversations about your product or industry.

For example, a B2B company may find its audience on LinkedIn rather than Facebook.

Don’t just assume or follow other brands.

Images and videos play a big role in helping you grow your brand awareness on social media channels.

Because they not only increase engagement but also boost social shares.

If you use these social platforms for one-way communication, you’ll only grab so much attention.

Instead, talk and listen. Get involved. Showcase your personality by conversing, tagging and mentioning others.

Use the tracking tools provided by the platforms (eg: Facebook Page Insights).

Along with other external tools such as URL shorteners, Google Analytics , etc. to measure your social media activity.

Use the insights you gain to understand what’s working so that you can optimize your efforts and build a stronger brand with social media.

Then work on building your authority by sharing real value.

Along with borrowed content, the content you post should also have something original, as it adds to your credibility.

Remember, every single step that you take to increase brand awareness with social media will impact the overall growth of your business in the long run.

3. Increase Inbound Traffic

Inbound marketing is one of the most effective ways to generate targeted traffic to your website .

It’s the kind of traffic that actually converts because it’s super relevant.

However, if you leave you to ignore the importance of social media in business.

You will be limited to your inner circle of customers or the people that are already familiar with your market or brand.

By putting in more effort into social media promotion, you create a whole new channel to draw in laser targeted inbound traffic and get more inbound links.

For example, having an active blog makes it easy for you to connect with your audience with the help of fresh content.

But by having them share this content (on the right time) on Twitter or Facebook increases your reach 10X.

You’re suddenly reaching out to a bigger audience that may like plus share your content, follow your brand and ultimately become a customer.

Similarly, people that are already actively searching for keywords related to your product or service are a smaller percentage than those who aren’t.

Social media helps you connect to this larger, untapped segment of the market.

To help you understand.

Here’s the amount of referral traffic.

Social media management platform Buffer generates by creating and sharing quality content on some of the biggest social media networks:  

By using social media for marketing , you diversify your efforts in more than one way.

You don’t reach out to just one type of crowd but connect to a versatile customer base.

Which is crucial for your brand to make a mark in your niche.

For instance, serious professionals may find your website via LinkedIn while the younger crowd or the millennials may find you on Instagram.

Each piece of social media content that you create is a new door for new customers to enter. It’s a different opportunity for you to connect.

Ultimately, it boils down to creating enough high-quality content that you can post on social media sites.

And in the process attract high-converting inbound traffic.

4. Improve Search Engine Optimization

Every seasoned social media marketer knows that there is some connection between social media and search engine optimization .

While Google has clearly stated that it does take “social signals” into consideration when ranking a page, there’s more to it.

Here’s how understanding the importance of social media in business and working on it can help improve your SEO .

Higher Chances to be Found via Web Search  –  According to Matt Cutts, the former spam head of Google.

Social shares have no impact on your website’s ranking.

But, it’s a fact that social media properties do dominate the front of the search engine result pages for brand names.

This means, social media profiles indeed have the power to rank in the top 10 results.

Social media profiles are a great way to connect to your prospects and customers.

They work as a doorway to your business website because they show your human side.

They not only inform the searcher about your business but also help them become a part of your conversations.

By optimizing your social profiles and by keeping them fresh with the right content, you create a stronger presence on the web.

You get more exposure. And you have multiple channels to draw people towards your business.

Ability to Reach More People Via Social Media Search

People are no longer dependent on Google search when they need to connect to something or someone.

Today, a search is not limited to the mighty web search engines.

It has moved beyond, which is why social media platforms such as Facebook and Twitter are the new search engines.

There is massive amounts of content being created and shared on the social web.

This content can easily be discovered by users with the help of keyword search, hashtags , etc.

When people search for the type of content you’re publishing on your social media page.

You may win new fans that want to follow, connect and do business with you.

It’s just not about the content, but also about the content producer, which is you.

When people see great content being created and shared, they’re curious about who’s behind it.

This may lead them to look you up on LinkedIn and learn more about your business.

Being a business it’s important that you take the necessary steps to stand out from other competing social media profiles and avoid have duplicate accounts.

The social media world is evolving and is so is the SEO arena.

And there are high chances that social signals may start having an effect on your rankings.

So why not be prepared by building your social media presence with valuable content?

5. Increase Conversion Rates

Another importance of social media in business is the fact that it is great for capturing targeted leads for your business, but it doesn’t stop there.

Getting quality leads is only one part of the equation. The other part is converting those into sales.

Can social media help you increase your conversion rates? Does it have the ‘x’ factor when it comes to giving you the ground to achieve more sales?

The answer is a resounding yes, but only, if you do it the right way. Here are some ways you can use social media for better conversion rates.

Use It for Social Proof: According to Wikipedia, “Social proof, also known as informational social influence.

Is a psychological phenomenon where people assume the actions of others reflect correct behavior for a given situation.”

In simple terms, people do what others do. They like to believe what the majority likes to believe.

The reason why social proof works is that it gives a sense of assurance to your prospects and lets them know about the benefits of your product.

Without any selling.

Social media is brimming with activities that can be used for social proof.

If someone commented on your Facebook post praising your company, use it.

When someone tweets you about how your product changed their life, use it.

When someone posts a happy Instagram picture of them enjoying your service, use it.

Look at how KWFinder smartly embeds tweets from their customers on their site as social proof:

Use it for User-Generated Content: Creating quality content for social media is crucial.

But what better way to create this content than have your loyal fans do it for you.

People that follow you on social media may mention you on a positive note, which you can use to feature them on your social profile.

The UGC acts like social proof that indirectly helps you increase conversions. Also, this doesn’t need to happen by chance.

In fact, you can engineer it by asking people to share specific content for a chance to get featured to a wide audience.

Given that you have a decent audience size, most social media users would be thrilled to have such an opportunity.

You need to get creative in your approach and ask people. When Belkin did the launch for their Lego iPhone cases, they tapped into the power of their social community.

They asked customers to personalize their cases in their own unique way and share the pictures on Instagram.

This helped Belkin gain targeted exposure and higher conversions at zero cost.

There are many ways that social media can impact conversions and help you increase sales .

But for that, you need first to understand the importance of social media in business and take the necessary steps.

We at LYFE Marketing are committed to helping you do just that.

Check out our complete social media management pricing page  to see how we can work together to help you get better conversions.

6. Satisfy Your Customers

Losing a customer is hard, and gaining a new one is harder. But retaining an existing customer is 10 times easier.

This is why customer satisfaction should be your topmost priority.

By using social media to connect with your customers.

You have the opportunity to monitor what they want, the problems they’re facing, and how you could serve them.

In order to truly satisfy your customers and make their life easier, you need to offer them customer service that is more personalized and effective.

And social media helps you do just that.

Customers these days know that social media is a lot more approachable and friendly.

Then a call center executive, thousands of miles away, who has a hard time resolving your problem.

In other words, customers want superior service without the hassle.

Increasing customer satisfaction with social media includes:

• Monitoring conversations to see if your customers are talking about your brand and in what context.
• Broadcasting important messages, announcements, and offers to customers via a social media platform such as Twitter.
• Offering prompt customer service to customers who are facing genuine problems or need some help with the product or service.

• Holding regular question & answer sessions with customers to understand their concerns, get real feedback, and see how things can be improved.
• Connect and build a relationship with power users or customer advocates so that they can help serve other customers.

Regardless of what social media platform you’re using to help your customers.

It’s important to speak their language, give them personalized service and respond to them without much delay.

7. Enhance Brand Loyalty

A lot of businesses are stuck on their follower count, which is nothing but a vanity number.

It doesn’t serve a real purpose if the followers aren’t loyal to your brand.

There’s a difference between a random follower and a loyal one because the latter adds real value.

If you want to get the most out of your social media marketing efforts, it’s crucial that you focus on increasing brand loyalty.

Having a loyal following means better engagement and better conversations.

Ask any loyal social media follower about their trusted brand, and they will speak positively about it without the need to push.

Get Exclusive Marketing Tips!

Which leads to natural word of mouth marketing.

You can enhance brand loyalty on social media by:

Facebook is not Twitter, and Twitter is definitely not LinkedIn.

This means you can’t take the same old, outdated marketing and advertising methods and apply them to social media.

You need to formulate a social media strategy that clearly aligns your goals with other areas such as content marketing , search engine optimization, etc.

This should give you a fair idea of what type of value you can create for your loyal social media followers.

It’ll allow you to not only retain them but also help them spread the word.

They’re looking for value, which you will have to deliver at all times by sharing quality content.

For example, sharing a detailed case study is much better than a 500-word article.

The more useful and relevant the content you post, the better. Plan how and what type of content you would like to share with your following.

By spending time strategizing your content creation, your content will fetch you a higher ROI when you share it.

So don’t rush. See what sets your content apart from others.

For example, visual content gets more shares than regular social media content.

This means you’re free to use photos, videos, etc. as long as they add some value.

By identifying these personality traits and by bringing them out, it gets easier to connect to your target audience.

Your aim should be to be consistent in your approach and maintain the same voice throughout your interactions.

The content that you create/share along with how you converse with others should reflect your brand’s personality.

So when they approach you with a relevant query, you should get back to them with the right answers.

This way they will know that you are the real deal.

And that your business actually cares about others. But don’t limit your answering adventures to your loyal followers.

Go out there and hunt for questions that have partial answers or no answers.

You can search using targeted keywords and look for questions that need a response.

By answering these questions, you establish yourself as an expert or an authority.

Personally interacting with other people and humanizing your brand will go a long way. It will keep your followers/fans keeping coming back for more.

A lot of businesses try to present themselves as big corporations, which is a mistake. People need people, not auto bots.

This is why you need to connect to them on a more personal level and engage in real conversations. Even if it’s just for the sake of interacting.

The importance of social media in business can only be understood once you start applying what we discussed. 

If done right, in the long run, social media marketing can prove to be really cost-effective.

Because as of today, even the paid social media campaigns , such as Facebook advertising , are cheaper than other advertising options such as search engine ads .

Which means there’s a higher return on investment.

Jumping on the social media bandwagon is no longer a matter of choice if you want to succeed.

Your business needs it. Every business needs it. The importance of social media in business is now more prominent than ever.

If you want the best social media marketing results without much hassle, be sure to check out our social media services page.

If you know you’re ready to get started or simply want to speak with an expert social media marketer and learn more, then contact us or leave a comment below.

Other Social Media Resources

• Which Social Media Should I Use to Get More Customers?
• 8 Social Media Best Practices
• The 5 Best Social Media Platforms To Advertise On
• Social Media Trends
• Top 6 Social Media Predictions
• Social Media Measurement
• Social Media Rules for Instagram & Facebook
• The 8 Best Ways to Increase Social Media Engagement for Your Brand
• Top 11 Social Media Platforms for Business
• Best Brands on Social Media to Inspire Your Social Strategy

Social Media Adoption, Usage And Impact In Business-To-Business (B2B) Context: A State-Of-The-Art Literature Review

• Open access
• Published: 02 February 2021
• Volume 25 , pages 971–993, ( 2023 )

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• Yogesh K. Dwivedi 1 ,
• Elvira Ismagilova 2 ,
• Nripendra P. Rana 2 &
• Ramakrishnan Raman 3  

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Social media plays an important part in the digital transformation of businesses. This research provides a comprehensive analysis of the use of social media by business-to-business (B2B) companies. The current study focuses on the number of aspects of social media such as the effect of social media, social media tools, social media use, adoption of social media use and its barriers, social media strategies, and measuring the effectiveness of use of social media. This research provides a valuable synthesis of the relevant literature on social media in B2B context by analysing, performing weight analysis and discussing the key findings from existing research on social media. The findings of this study can be used as an informative framework on social media for both, academic and practitioners.

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1 Introduction

The Internet has changed social communications and social behaviour, which lead to the development of new forms of communication channels and platforms (Ismagilova et al. 2017 ). Social media plays an important part in the digital transformation of businesses (Kunsman 2018 ). Digital transformation refers to the globally accelerated process of technical adaptation by companies and communities as a result of digitalisation (Sivarajah et al. 2019 ; Westerman et al. 2014 ). Web is developed from a tool used to provide passive information into the collaborative web, which allows and encourages active user engagement and contribution. If before social networks were used to provide the information about a company or brand, nowadays businesses use social media in their marketing aims and strategies to improve consumers’ involvement, relationship with customers and get useful consumers’ insights (Alalwan et al. 2017 ). Business-to-consumer (B2C) companies widely use social media as part of their digital transformation and enjoy its benefits such as an increase in sales, brand awareness, and customer engagement to name a few (Barreda et al. 2015 ; Chatterjee and Kar 2020 ; Harrigan et al. 2020 ; Kamboj et al. 2018 ; Kapoor et al. 2018 ).

From a marketing and sales research perspective, social media is defined as “the technological component of the communication, transaction and relationship building functions of a business which leverages the network of customers and prospects to promote value co-creation” (Andzulis et al. 2012 p.308). Industrial buyers use social media for their purchase as they compare products, research the market and build relationships with salesperson (Itani et al. 2017 ). Social media changed the way how buyers and sellers interact (Agnihotri et al. 2016 ) by enabling open and broad communications and cooperation between them (Rossmann and Stei 2015 ). Social media is an important facilitator of relationships between a company and customers (Agnihotri et al. 2012 ; Tedeschi 2006 ). Customers are more connected to companies, which make them more knowledgable about product selection and more powerful in buyer-seller relationships (Agnihotri et al. 2016 ). Social media also helps companies to increase business exposure, traffic and providing marketplace insight (Agnihotri et al. 2016 ; Stelzner 2011 ). As a result, the use of social media supports business decision processes and helps to improve companies’ performance (Rossmann and Stei 2015 ).

Due to digitalisation customers are becoming more informed and rely less on traditional selling initiatives (Ancillai et al. 2019 ). Buyers are relying more on digital resources and their buying process more often involves the use of social media. For example, in the research B2B buyer survey, 82% of buyers stated that social media content has a significant impact on the purchase decision (Ancillai et al. 2019 ; Minsky and Quesenberry 2016 ). As a result, these changes in consumer behaviour place high pressure on B2B salespeople and traditional sales companies (Ancillai et al. 2019 ). By using evidence from major B2B companies and consultancy report some studies claim that social media can be applied in sales to establish effective dialogues with buyers (Ancillai et al. 2019 ; Kovac 2016 ; McKinsey and Company 2015 ).

Now, business-to-business (B2B) companies started using social media as part of their digital transformation. 83% of B2B companies use social media, which makes it the most common marketing tactic (Pulizzi and Handley 2017 ; Sobal 2017 ). More than 70% of B2B companies use at least one of the “big 4” social media sites such as LinkedIn, Twitter, Facebook and YouTube. Additionally, 50% of the companies stated that social media has improved their marketing optimization and customer experience, while 25% stated that their revenue went up (Gregorio 2017 ; Sobal 2017 ). Even though B2B companies are benefitting from social media used by marketers, it is argued that research on that area is still in the embryonic stage and future research is needed (Salo 2017 ; Siamagka et al. 2015 ; Juntunen et al. 2020 ; Iannacci et al. 2020 ). There is a limited understanding of how B2B companies need to change to embrace recent technological innovations and how it can lead to business and societal transformation (Chen et al. 2012 ; Loebbecke and Picot 2015 ; Pappas et al. 2018 ).

The topic of social media in the context of B2B companies has started attracting attention from both academics and practitioners. This is evidenced by the growing number of research output within academic journals and conference proceedings. Some studies provided a comprehensive literature review on social media use by B2B companies (Pascucci et al. 2018 ; Salo 2017 ), but focused only on adoption of social media by B2B or social media influence, without providing the whole picture of the use of social media by B2B companies. Thus, this study aims to close this gap in the literature by conducting a comprehensive analysis of the use of social media by B2B companies and discuss its role in the digital transformation of B2B companies. The findings of this study can provide an informative framework for research on social media in the context of B2B companies for academics and practitioners.

The remaining sections of the study are organised as follows. Section 2 offers a brief overview of the methods used to identify relevant studies to be included in this review. Section 3 synthesises the studies identified in the previous section and provides a detailed overview. Section 4 presents weight analysis and its findings. Next section discusses the key aspects of the research, highlights any limitations within existing studies and explores the potential directions for future research. Finally, the paper is concluded in Section 6 .

2 Literature Search Method

The approach utilised in this study aligns with the recommendations in Webster and Watson ( 2002 ). This study used a keyword search-based approach for identifying relevant articles (Dwivedi et al. 2019b ; Ismagilova et al. 2020a ; Ismagilova et al. 2019 ; Jeyaraj and Dwivedi 2020 ; Williams et al. 2015 ). Keywords such as “Advertising” OR “Marketing” OR “Sales” AND TITLE (“Social Media” OR “Web 2.0” OR “Facebook” OR “LinkedIn” OR “Instagram” OR “Twitter” OR “Snapchat” OR “Pinterest” OR “WhatsApp” OR “Social Networking Sites”) AND TITLE-ABS-KEY (“B2B” OR “B to B” OR “Business to Business” OR “Business 2 Business”) were searched via the Scopus database. Scopus database was chosen to ensure the inclusion of only high quality studies. Use of online databases for conducting a systematic literature review became an emerging culture used by a number of information systems research studies (Dwivedi et al. 2019a ; Gupta et al. 2019 ; Ismagilova et al. 2020b ; Muhammad et al. 2018 ; Rana et al. 2019 ). The search resulted in 80 articles. All studies were processed by the authors in order to ensure relevance and that the research offered a contribution to the social media in the context B2B discussion. The search and review resulted in 70 articles and conference papers that formed the literature review for this study. The selected studies appeared in 33 separate journals and conference proceedings, including journals such as Industrial Marketing Management, Journal of Business and Industrial Marketing and Journal of Business Research.

3 Literature Synthesis

The studies on social media research in the context of B2B companies were divided into the following themes: effect of social media, adoption of social media, social media strategies, social media use, measuring the effectiveness of use of social media, and social media tools (see Table 1 ). The following subsections provide an overview of each theme.

3.1 Effect of Social Media

Some studies focus on the effect of social media for B2B companies, which include customer satisfaction, value creation, intention to buy and sales, building relationships with customers, brand awareness, knowledge creation, perceived corporate credibility, acquiring of new customers, salesperson performance, employee brand engagement, and sustainability (Table 2 ).

3.1.1 Customer Satisfaction

Some studies investigated how the use of social media affected customer satisfaction (Agnihotri et al. 2016 ; Ancillai et al. 2019 ; Rossmann and Stei 2015 ). For example, Agnihotri et al. ( 2016 ) investigated how the implementation of social media by B2B salesperson affects consumer satisfaction. Salesperson’s social media use is defined as a “salesperson’s utilization and integration of social media technology to perform his or her job” (Agnihotri et al. 2016 , p.2). The study used data from 111 sales professionals involved in B2B industrial selling to test the proposed hypotheses. It was found that a salesperson’s use of social media will have a positive effect on information communication, which will, in turn, lead to improved customer satisfaction with the salesperson. Also, it was investigated that information communication will be positively related to responsiveness, which impacts customer satisfaction.

Another study by Rossmann and Stei ( 2015 ) looked at the antecedents of social media use, social media use by B2B companies and their effect on customers. By using data from 362 chief information officers of B2B companies the study found the following. Social media usage of sales representative has a positive impact on customer satisfaction. Age has a negative effect on content generation. It seems that older salespeople use social media in passive ways or interacting with the customer rather than creating their own content. It was found that the quality of corporate social media strategy has a positive impact on social media usage in terms of the consumption of information, content generation, and active interaction with customers. Also, the expertise of a salesperson in the area of social media has a positive impact on social media usage.

3.1.2 Value Creation

Research in B2B found that social media can create value for customers and salesperson (Agnihotri et al. 2012 ; Agnihotri et al. 2017 ). Agnihotri et al. ( 2012 ) proposed a theoretical framework to explain the mechanisms through which salespeople’s use of social media operates to create value and propose a strategic approach to social media use to achieve competitive goals. The study draws on the existing literature on relationship marketing, task–technology fit theory, and sales service behavior to sketch a social media strategy for business-to-business sales organizations with relational selling objectives. The proposed framework describes how social media tools can help salespeople perform service behaviors (information sharing, customer service, and trust-building) leading to value creation.

Some researchers investigated the role of the salesperson in the value creation process after closing the sale. By employing salesperson-customer data within a business-to-business context, Agnihotri et al. ( 2017 ) analysed the direct effects of sales-based CRM technology on the post-sale service behaviors: diligence, information communication, inducements, empathy, and sportsmanship. Additionally, the study examines the interactive effects of sales-based CRM technology and social media on these behaviors. The results indicate that sales-based CRM technology has a positive influence on salesperson service behaviors and that salespeople using CRM technology in conjunction with social media are more likely to exhibit higher levels of SSBs than their counterparts with low social media technology use. Data were collected from 162 salespeople from India. SmartPLS was used to analyse the data.

3.1.3 Intention to Buy and Sales

Another group of studies investigated the effect of social media on the level of sales and consumer purchase intention (Ancillai et al. 2019 ; Itani et al. 2017 ; Salo 2017 ; Hsiao et al. 2020 ; Mahrous 2013 ). For example, Itani et al. ( 2017 ) used the theory of reasoned actions to develop a model that tests the factors affecting the use of social media by salesperson and its impact. By collecting data from 120 salespersons from different industries and using SmartPLS to analyse the data, it was found that attitude towards social media usefulness did not affect the use of social media. It was found that social media use positively affects competitive intelligence collection, adaptive selling behaviour, which in turn influenced sales performance. Another study by Ancillai et al. ( 2019 ) used in-depth interviews with social selling professionals. The findings suggest that the use of social media improves not only the level of sales but also affects relationship and customer performance (trust, customer satisfaction, customer referrals); and organisational performance (organisational selling performance and brand performance).

It was investigated that social media has a positive effect on the intention to purchase (Hsiao et al. 2020 ; Mahrous 2013 ). For instance, Mahrous ( 2013 ) by reviewing the literature on B2B and B2C companies concluded that social media has a significant influence on consumer buying behaviour.

3.1.4 Customer Relationships

Another group of studies focused on the effect of social media on customer relationships (Bhattacharjya and Ellison 2015 ; Gáti et al. 2018 ; Gruner and Power 2018 ; Hollebeek 2019 ; Iankova et al. 2018 ; Jussila et al. 2011 ; Kho 2008 ; Niedermeier et al. 2016 ; Ogilvie et al. 2018 ). For example, Bhattacharjya and Ellison ( 2015 ) investigated the way companies build relationships with customers by using responsive customer relationship management. The study analysed customer relationship management activities from Twitter account of a Canadian company Shopify (B2B service provider). The company uses Twitter to engage with small business customers, develops and consumers. Jussila et al. ( 2011 ), by reviewing the literature, found that social media leads to increased customer focus and understanding, increased level of customer service and decreased time-to-market.

Gáti et al. ( 2018 ) focused their research efforts on social media use in customer relationship performance, particularly in customer relations. The study investigated the adoption and impact of social media by salespeople of B2B companies. By using data of 112 salespeople from several industries the study found that the intensity of technology use positively affects attitude towards social media, which positively affects social media use. Intensive technology use in turn positively affects customer relationship performance (customer retention). PLS-SEM was applied for analysis.

Another study by Gruner and Power ( 2018 ) investigated the effectiveness of the use of multiple social media platforms in communications with customers. By using data from 208 large Australian organisations, the paper explores how companies’ investment in one form of social media impacts activity on another form of social media. A regression analysis was performed to analyse the data. It was found that widespread activities on LinkedIn, Twitter and YouTube have a negative effect on a company’s marketing activity on Facebook. Thus, having it is more effective for the company to focus on a specific social media platform in forming successful inter-organisational relationships with customers.

Hollebeek ( 2019 ) proposed an integrative S-D logic/resource-based view (RBV) model of customer engagement. The proposed model considers business customer actors and resources in driving business customer resource integration, business customer resource integration effectiveness and business customer resource integration efficiency, which are antecedents of business customer engagement. Business customer engagement, in turn, results in business customer co-creation and relationship productivity.

Niedermeier et al. ( 2016 ) investigated the use of social media among salespeople in the pharmaceutical industry in China. Also, the study investigated the impact of social media on building culturally specific Guanxi relationships-it involves the exchange of factors to build trust and connection for business purpose. By using in-depth interviews with 3 sales managers and a survey of 42 pharmaceutical sales representatives that study found that WeChat is the most common social media platform used by businesses. Also, it was found to be an important tool in building Guanxi. Future studies should focus on other industries and other types of cultural features in doing business.

Ogilvie et al. ( 2018 ) investigated the effect of social media technologies on customer relationship performance and objective sales performance by using two empirical studies conducted in the United States. The first study used 375 salespeople from 1200 B2B companies. The second study used 181 respondents from the energy solution company. It was found that social media significantly affects salesperson product information communication, diligence, product knowledge and adaptability, which in turn affect customer relationship performance. It was also found that the use of social media technologies without training on technology will not lead to good results. Thus, the results propose that companies should allocate the resources required for the proper implementation of social media strategies. Future research should examine how the personality traits of a salesperson can moderate the implementation of social media technologies.

While most of the studies focused on a single country, Iankova et al. ( 2018 ) investigated the perceived effectiveness of social media by different types of businesses in two countries. By using 449 respondents from the US and the UK businesses, it was found that social media is potentially less important, at the present time, for managing ongoing relationships in B2B organizations than for B2C, Mixed or B2B2C organizations. All types of businesses ascribe similar importance to social media for acquisition-related activities. Also it was found that B2B organizations see social media as a less effective communication channel, and to have less potential as a channel for the business.

3.1.5 Brand Awareness

Some researchers argued that social media can influence brand awareness (Ancillai et al. 2019 ; Hsiao et al. 2020 ). For instance, Hsiao et al. ( 2020 ) investigated the effect of social media in the fashion industry. By collecting 1395 posts from lookbook.nu and employing regression analysis it was found that the inclusion of national brand and private fashion brands in the post increased the level of popularity which leads to purchasing interest and brand awareness.

3.1.6 Knowledge Creation

Multiple types of collaborative web tools can help and significantly increase the collaboration and the use of the distributed knowledge inside and outside of the company (McAfee 2006 ). Kärkkäinen et al. ( 2011 ) by analysing previous literature on social media proposed that social media use has a positive effect on sharing and creation of customer information and knowledge in the case of B2B companies.

3.1.7 Corporate Credibility

Another study by Kho ( 2008 ) states the advantages of using social media by B2B companies, which include faster and more personalised communications between customer and vendor, which can improve corporate credibility and strengthen the relationships. Thanks to social media companies can provide more detailed information about their products and services. Kho ( 2008 ) also mentions that customer forums and blog comments in the B2B environment should be carefully monitored in order to make sure that inappropriate discussions are taken offline and negative eWOM communications should be addressed in a timely manner.

3.1.8 Acquiring New Customers

Meire et al. ( 2017 ) investigated the impact of social media on acquiring B2B customers. By using commercially purchased prospecting data, website data and Facebook data from beverage companies the study conducted an experiment and found that social media us an effective tool in acquiring B2B customers. Future work might assess the added value of social media pages for profitability prediction instead of prospect conversion. When a longer timeframe becomes available (e.g., after one year), the profitability of the converted prospects can be assessed.

3.1.9 Salesperson Performance

Moncrief et al. ( 2015 ) investigated the impact of social media technologies on the role of salesperson position. It was found that social media affects sales management functions (supervision, selection, training, compensation, and deployment) and salesperson performance (role, skill, and motivation). Another study by Rodriguez et al. ( 2012 ) examines the effect of social media on B2B sales performance by using social capital theory and collecting data from 1699 B2B salespeople from over 25 different industries. By employing SEM AMOS, the study found that social media usage has a positive significant relationship with selling companies’ ability to create opportunities and manage relationships. The study also found that social media usage has a positive and significant relationship with sales performance (based on relational measurers of sales that focus on behaviours that strengthen the relationship between buyers and sellers), but not with outcome-based sales performance (reflected by quota achievement, growth in average billing size, and overall revenue gain).

3.1.10 Employee Brand Management

The study by Pitt et al. ( 2018 ) focuses on employee engagement with B2B companies on social media. By using results from Glassdoor (2315 five-star and 1983 one-star reviews for the highest-ranked firms, and 1013 five star and 1025 one-star reviews for lowest ranked firms) on employee brand engagement on social media, two key drivers of employee brand engagement by using the content analysis tool DICTION were identified-optimism and commonality. Individuals working in top-ranked companies expressed a higher level of optimism and commonality in comparison with individuals working in low-ranked companies. As a result, a 2 × 2 matrix was constructed which can help managers to choose strategies in order to increase and improve employee brand engagement. Another study by Pitt et al. ( 2017 ) focused on employee engagement of B2B companies on social media. By using a conceptual framework based on a theory of word choice and verbal tone and 6300 reviews collected from Glassdoor and analysed using DICTION. The study found that employees of highly ranked B2B companies are more positive about their employer brand and talk more optimistically about these brands. For low ranked B2B companies it was found that employees express a greater level of activity, certainty, and realism. Also, it was found that they used more aggressive language.

3.1.11 Sustainability

Sustainability refers to the strategy that helps a business “to meet its current requirements without compromising its ability to meet future needs” (World Commission Report on Environment and Development 1987 , p 41). Two studies out of 70 focused on the role of social media for B2B sustainability (Sivarajah et al. 2019 ; Kasper et al. 2015 ). For example, Sivarajah et al. ( 2019 ) argued that big data and social media within a participatory web environment to enable B2B organisations to become profitable and remain sustainable through strategic operations and marketing related business activities.

Another study by Kasper et al. ( 2015 ) proposed the Social Media Matrix which helps companies to decide which social media activities to execute based on their corporate and communication goals. The matrix includes three parts. The first part is focusing on social media goals and task areas, which were identified and matched. The second part consists of five types of social media activities (content, interaction/dialog, listening and analysing, application and networking). The third part provides a structure to assess the suitability of each activity type on each social media platform for each goal. The matrix was successfully tested by assessing the German B2B sector by using expert interviews with practitioners.

Based on the reviewed studies, it can be seen that if used appropriately social media have positive effect on B2B companies before and after sales, such as customer satisfaction, value creation, intention to buy and sales, customer relationships, brand awareness, knowledge creation, corporate credibility, acquiring new customers, salesperson performance, employee brand management, and sustainability. However, limited research is done on the negative effect of social media on b2b companies.

3.2 Adoption of Social Media

Some scholars investigated factors affecting the adoption of social media by B2B companies (Buratti et al. 2018 ; Gáti et al. 2018 ; Gazal et al. 2016 ; Itani et al. 2017 ; Kumar and Möller 2018 ; Lacka and Chong 2016 ). For instance, Lacka and Chong ( 2016 ) investigated factors affecting the adoption of social media by B2B companies from different industries in China. The study collected the data from 181 respondents and used the technology acceptance model with Nielsen’s model of attributes of system acceptability as a theoretical framework. By using SEM AMOS for analysis the study found that perceived usability, perceived usefulness, and perceived utility positively affect adoption and use of social media by B2B marketing professionals. The usefulness is subject to the assessment of whether social media sites are suitable means through which marketing activities can be conducted. The ability to use social media sites for B2B marketing purposes, in turn, is due to those sites learnability and memorability attributes.

Another study by Müller et al. ( 2018 ) investigated factors affecting the usage of social media. By using survey data from 100 Polish and 39 German sensor suppliers, it was found that buying frequency, the function of a buyer, the industry sector and the country does not affect the usage of social media in the context of sensor technology from Poland and Germany. The study used correlation analysis and ANOVA.

Lashgari et al. ( 2018 ) studied the adoption and use of social media by using face-to-face interviews with key managers of four multinational corporations and observations from companies’ websites and social media platforms. It was found that that the elements essential in forming the B2B firm’s social media adoption strategies are content (depth and diversity), corresponding social media platform, the structure of social media channels, the role of moderators, information accessibility approaches (public vs. gated-content), and online communities. These elements are customized to the goals and target group the firm sets to pursue. Similarly, integration of social media into other promotional channels can fall under an ad-hoc or continuous approach depending on the scope and the breadth of the communication plan, derived from the goal.

Similar to Lashgari et al. ( 2018 ), Shaltoni ( 2017 ) used data from managers. The study applied technology organisational environmental framework and diffusion of innovations to investigate factors affecting the adoption of social media by B2B companies. By using data from marketing managers or business owners of 480 SMEs, the study found that perceived relative advance, perceive compatibility, organizational innovativeness, competitor pressure, and customer pressure influence the adoption of social media by B2B companies. The findings also suggest that many decision-makers in B2B companies think that Internet marketing is not beneficial, as it is not compatible with the nature of B2B markets.

Buratti et al. ( 2018 ) investigated the adoption of social media by tanker shipping companies and ocean carriers. By using data from 60 companies the following was found. LinkedIn is the most used tool, with a 93.3% adoption rate. Firm size emerges as a predictor of Twitter’s adoption: big companies unveil a higher attitude to use it. Finally, the country of origin is not a strong influential factor in the adoption rate. Nonetheless, Asian firms clearly show a lower attitude to join SM tools such as Facebook (70%) and LinkedIn (86.7%), probably also due to governmental web restrictions imposed in China. External dimensions such as the core business, the firm size, the geographic area of origin, etc., seem to affect network wideness. Firm size, also, discriminates the capacity of firms to build relational networks. Bigger firms create networks larger than small firms do. Looking at geographical dimensions, Asian firms confirm to be far less active on SM respect to European and North American firms. Finally, the study analyzed the format of the contents disclosed by sample firms, observing quite limited use of photos and videos: in the sample industries, informational contents seem more appropriate for activating a dialogue with stakeholders and communication still appears formulated in a very traditional manner. Preliminary findings suggest that companies operating in conservative B2B services pursue different strategic approaches toward SMM and develop ad hoc communication tactics. Nonetheless, to be successful in managing SM tools, a high degree of commitment and a clear vision concerning the role of SM within communication and marketing strategy is necessary.

Gazal et al. ( 2016 ) investigated the adoption and measuring of the effectiveness of social media in the context of the US forest industry by using organisational-level adoption framework and TAM. By using data from 166 companies and performing regression analysis, the following results were received. Years in business, new sales revenue, product type, amount of available information on a company website, perceived importance of e-commerce and perceived ease of use of social media significantly affected social media use. Also, it was found that companies’ strategies and internal resources and capabilities and influence a company’s decision to adopt social media. Also, it was found that 94 of respondents do not measure the ROI from social media use. The reason is that the use of social media in marketing is relatively new and companies do not possess the knowledge of measuring ROI from the use of social media. Companies mostly use quantitative metrics (number of site visits, number of social network friends, number of comments and profile views) and qualitative metrics (growth of relationships with the key audience, audience participation, moving from monologue to dialogue with consumers. Facebook was found to be the most effective social media platform reported by the US forest industry.

The study by Kumar and Möller ( 2018 ) investigated the role of social media for B2B companies in their recruitment practices. By using data from international B2B company with headquarter in Helsinki, Finland comprised of 139 respondents it was found that brand familiarity encourages them to adopt social media platforms for a job search; however, the effect of the persuasiveness of recruitment messages on users’ adoption of social media platforms for their job search behavior is negative. The study used correlation analysis and descriptive analysis to analyse the data.

Nunan et al. ( 2018 ) identified areas for future research such as patterns of social media adoption, the role of social media platforms within the sales process, B2B consumer engagement and social media, modeling the ROI of social media, and the risks of social media within B2B sales relationships.

The study by Pascucci et al. ( 2018 ) conducted a systematic literature review on antecedents affecting the adoption and use of social media by B2B companies. By reviewing 29 studies published in academic journal and conferences from 2001 to 2017, the study identified external (pressure from customers, competitors, availability of external information about social media) and internal factors (personal characteristics -managers age, individual commitment, perceptions of social media-perceived ease of use, perceived usefulness, perceived utility), which can affect adoption of social media.

The study by Siamagka et al. ( 2015 ) aims to investigate factors affecting the adoption of social media by B2B organisations. The conceptual model was based on the technology acceptance model and the resource-based theory. AMOS software and Structural equation modelling were employed to test the proposed hypotheses. By using a sample of 105 UK companies, the study found that perceived usefulness of social media is influenced by image, perceived ease of use and perceived barriers. Also, it was found that social media adoption is significantly determined by organisational innovativeness and perceived usefulness. Additionally, the study tested the moderating role of organisational innovativeness and found that it does not affect the adoption of social media by B2B organisations. The study also identified that perceived barriers to SNS (uncertainty about how to use SNS to achieve objectives, employee’s lack of knowledge about SNS, high cost of investment needed to adopt the technology) have a negative impact on perceived usefulness of social media by B2B organisations. The study also used nine in-depth interviews with B2B senior managers and social media specialists about adoption of social media by B2B. It was found that perceived pressure from stakeholders influences B2B organisations’ adoption intention of social media. Future research should test it by using quantitative methods.

While most of the studies focused on the antecedents of social media adoption by B2B companies, Michaelidou et al. ( 2011 ) investigated the usage, perceived barriers and measuring the effectiveness of social media. By using data from 92 SMEs the study found that over a quarter of B2B SMEs in the UK are currently using SNS to achieve brand objectives, the most popular of which is to attract new customers. The barriers that prevent SMEs from using social media to support their brands were lack of staff familiarity and technical skills. Innovativeness of a company determined the adoption of social media. It was found that most of the companies do not evaluate the effectiveness of their SNS in supporting their brand. The most popular measures were the number of users joining the groups/discussion and the number of comments made. The findings showed that the size of the company does not influence the usage of social media for small and medium-sized companies. Future research should investigate the usage of social media in large companies and determine if the size can have and influence on the use. The benefits of using social media include increasing awareness and communicating the brand online. B2B companies can employ social media to create customer value in the form of interacting with customers, as well as building and fostering customer relationships. Future research should investigate the reasons why most of the users do not assess the effectiveness of their SNS. Future research should also investigate how the attitude towards technology can influence the adoption of social media.

Based on the reviewed studies it can be seen that the main factors affecting the adoption of social media by B2B companies are perceived usability, technical skills of employees, pressure from stakeholders, perceived usefulness and innovativeness.

3.3 Social Media Strategies

Another group of studies investigated types of strategies B2B companies apply (Cawsey and Rowley 2016 ; Huotari et al. 2015 ; Kasper et al. 2015 ; McShane et al. 2019 ; Mudambi et al. 2019 ; Swani et al. 2013 ; Swani et al. 2014 ; Swani et al. 2017 ; Watt 2010 ). For example, Cawsey and Rowley ( 2016 ) focused on the social media strategies of B2B companies. By conducting semi-structured interviews with marketing professionals from France, Ireland, the UK and the USA it was found that enhancing brand image, extending brand awareness and facilitating customer engagement were considered the most common social media objective. The study proposed the B2B social media strategy framework, which includes six components of a social media strategy: 1) monitoring and listening 2) empowering and engaging employees 3) creating compelling content 4) stimulating eWOM 5) evaluating and selecting channels 6) enhancing brand presence through integrating social media.

Chirumalla et al. ( 2018 ) focused on the social media engagement strategies of manufacturing companies. By using semi-structured interviews (36), observations (4), focus group meetings (6), and documentation, the study developed the process of social media adoption through a three-phase engagement strategy which includes coordination, cooperation, and co-production.

McShane et al. ( 2019 ) proposed social media strategies to influence online users’ engagement with B2B companies. Taking into consideration fluency lens the study analysed Twitter feeds of top 50 social B2B brands to examine the influence of hashtags, text difficulty embedded media and message timing on user engagement, which was evaluated in terms of likes and retweets. It was found that hashtags and text difficulty are connected to lower levels of engagement while embedded media such as images and videos improve the level of engagement.

Swani et al. ( 2014 ) investigate the use of Twitter by B2B and B2C companies and predict factors that influence message strategies. The study conducted a longitudinal content analysis by collecting 7000 tweets from Fortune 500 companies. It was found that B2B and B2C companies used different message appeals, cues, links and hashtags. B2B companies tend to use more emotional than functional appeals. It was found that B2B and B2C companies do not use hard-sell message strategies.

Another study by Swani et al. ( 2013 ) aimed to investigate message strategies that can help in promoting eWOM activity for B2B companies. By applying content analysis and hierarchical linear modeling the study analysed 1143 wall post messages from 193 fortune 500 Facebook accounts. The study found that B2B account posts will be more effective if they include corporate brand names and avoid hard sell or explicitly commercial statement. Also, companies should use emotional sentiment in Facebook posts.

Huotari et al. ( 2015 ) aimed to investigate how B2B marketers can influence content creation in social media. By conducting four face-to-face interviews with B2B marketers, it was found that a B2B company can influence content creation in social media directly by adding new content, participating in a discussion and removing content through corporate user accounts and controlling employees social media behaviour. Also, it can influence it indirectly by training employees to create desired content and perfuming marketing activities that influence other users to create content that is favorable for the company.

Most of the studies investigated the strategies and content of social media communications of B2B companies. However, the limited number of studies investigated the importance of CEO engagement on social media in the company’s strategies. Mudambi et al. ( 2019 ) emphasise the importance of the CEO of B2B companies to be present and active on social media. The study discusses the advantages of social media presence for the CEO and how it will benefit the company. For example, one of the benefits for the CEO can be perceived as being more trustworthy and effective than non-social CEOs, which will benefit the company in increased customer trust. Mudambi et al. ( 2019 ) also discussed the platforms the CEO should use and posting frequencies depending on the content of the post.

From the above review of the studies, it can be seen that B2B companies social media strategies include enhancing brand image, extending brand awareness and facilitating customer engagement. Companies use various message strategies, such as using emotional appeal, use of brand names, and use of hashtags. Majority of the companies avoid hard sell or explicitly commercial statement.

3.4 Social Media Use

Studies investigated the way how companies used social media and factors affecting the use of social media by B2B (Andersson et al. 2013 ; Bernard 2016 ; Bolat et al. 2016 ; Denktaş-Şakar and Sürücü 2018 ; Dyck 2010 ; Guesalaga 2016 ; Habibi et al. 2015 ). For example, Vasudevan and Kumar ( 2018 ) investigated how B2B companies use social media by analysing 325 brand posts of Canon India, Epson India, and HP India on Linkedin, Facebook, and Twitter. By employing content analysis the study found that most of the posts had a combination of text and message. More than 50% of the posts were about product or brand-centric. The study argued that likes proved to be an unreliable measure of engagement, while shares were considered a more reliable metric. The reason was that likes had high spikes when brand posts were boosted during promotional activities.

Andersson and Wikström ( 2017 ) used case studies of three B2B companies to investigate reasons for using social media. It was found that companies use social media to enhance customer relationships, support sales and build their brands. Also, social media is used as a recruiting tool, a seeking tool, and a product information and service tool.

Bell and Shirzad ( 2013 ) aimed to conduct social media use analysis in the context of pharmaceutical companies. The study analysed 54,365 tweets from the top five pharmaceutical companies. The study analysed the popular time slots, the average number of positive and negative tweets and its content by using Nvivo9.

Bernard ( 2016 ) aims to examine how chief marketing officers use social media. By using case studies from IBM experience with social media it was found that B2B CMO’s are not ready to make use of social media. It was proposed that social media can be used for after-sales service, getting sales leads, engaging with key influencers, building the company’s reputation and enhancing the industry status of key individuals. B2B firms need to exploit the capabilities of processing massive amounts of data to get the most from social media.

Bolat et al. ( 2016 ) explore how companies apply mobile social media. By employing a grounded theory approach to analyse interviews from 26 B2B company representatives from UK advertising and marketing sector companies. It was found that companies use social media for branding, sensing market, managing relationships, and developing content.

Denktaş-Şakar and Sürücü ( 2018 ) investigated how social media usage influence stakeholder engagement focusing on the corporate Facebook page of 30 3PLs companies. In total 1532 Facebook posts were analysed. It was found that the number of followers, post sharing frequency, negatively affect stakeholder engagement. It was found that content including photos facilitates more stakeholder engagement (likes, comment, share) in comparison with other forms. Vivid posts and special day celebration posts strengthen relationships with stakeholders.

Dyck ( 2010 ) discussed the advantages of using social media for the device industry. Social media can be used for product innovation and development, to build a team and collaborate globally. Also, there is an opportunity to connect with all of the stakeholders needed in order to deliver the device to the market. Additionally, it provides to receive feedback from customers (doctors, hospitals) in real-time.

The study by Guesalaga ( 2016 ) draws on interactional psychology theory to propose and test a model of usage of social media in sales, analysing individual, organizational, and customer-related factors. It was found that organizational competence and commitment to social media are key determinants of social media usage in sales, as well as individual commitment. Customer engagement with social media also predicts social media usage in sales, both directly and (mostly) through the individual and organizational factors analysed, especially organizational competence and commitment. Finally, the study found evidence of synergistic effects between individual competence and commitment, which is not found at the organizational level. The data obtained by surveying 220 sales executives in the United States were analysed using regression analysis.

Habibi et al. ( 2015 ) proposed a conceptual model for the implementation of social media by B2B companies. Based on existing B2B marketing, social media and organisational orientational literature the study proposed that four components of electronic market orientation (philosophical, initiation, implementation and adoption) address different implementation issues faced in implementing social media.

Katona and Sarvary ( 2014 ) presented a case of using social media by Maersk-the largest container shipping company in the world. The case provided details on the program launch and the integration strategy which focused on integrating the largest independent social media operation into the company’s broader marketing efforts.

Moore et al. ( 2013 ) provided insights into the understanding of the use of social media by salespersons. 395 salespeople in B2B and B2C markets, utilization of relationship-oriented social media applications are presented and examined. Overall, findings show that B2B practitioners tend to use media targeted at professionals whereas their B2C counterparts tend to utilize more sites targeted to the general public for engaging in one-on-one dialogue with their customers. Moreover, B2B professionals tend to use relationship-oriented social media technologies more than B2C professionals for the purpose of prospecting, handling objections, and after-sale follow-up.

Moore et al. ( 2015 ) investigated the use of social media between B2B and B2C salespeople. By using survey data from 395 sales professionals from different industries they found that B2B sales managers use social selling tools significantly more frequently than B2C managers and B2C sales representatives while conducting sales presentations. Also, it was found that B2B managers used social selling tools significantly more frequently than all sales representatives while closing sales.

Müller et al. ( 2013 ) investigated social media use in the German automotive market. By using online analysis of 10 most popular car manufacturers online social networks and surveys of six manufacturers, 42 car dealers, 199 buyers the study found that social media communication relations are widely established between manufacturers and (prospective) buyers and only partially established between car dealers and prospective buyers. In contrast to that, on the B2B side, social media communication is rarely used. Social Online Networks (SONs) are the most popular social media channels employed by businesses. Manufacturers and car dealers focus their social media engagement, especially on Facebook. From the perspective of prospective buyers, however, forums are the most important source of information.

Sułkowski and Kaczorowska-Spychalska ( 2016 ) investigated the adoption of social media by companies in the Polish textile-clothing industry. By interviewing seven companies representatives of small and medium-sized enterprises the study found that companies started implementing social media activities in their marketing activities.

Vukanovic ( 2013 ) by reviewing previous literature on social media outlined advantages of using social media for B2B companies, which include: increase customer loyalty and trust, building and improving corporate reputation, facilitating open communications, improvement in customer engagement to name a few.

Keinänen and Kuivalainen ( 2015 ) investigated factors affecting the use of social media by B2B customers by conducting an online survey among 82 key customer accounts of an information technology service company. Partial least squares path modelling was used to analysed the proposed hypotheses. It was found that social media private use, colleague support for using SM, age, job position affected the use of social media by B2B customers. The study also found that corporate culture, gender, easiness to use, and perception of usability did not affect the use of social media by B2B customers.

By using interviews and survey social media research found that mostly B2B companies use social media to enhance customer relationships, support sales, build their brands, sense market, manage relationships, and develop content. Additionally, some companies use it social media as a recruitment tool. The main difference between B2B and B2C was that B2B sales managers use social selling tools significantly more frequently than B2C managers.

3.5 Measuring the Effectiveness of Social Media

It is important for a business to be able to measure the effectiveness of social media by calculating return on investment (ROI). ROI is the relationship between profit and the investment that generate that profit. Some studies focused on the ways B2B companies can measure ROI and the challenges they face (Gazal et al. 2016 ; Michaelidou et al. 2011 ; Vasudevan and Kumar 2018 ). For example, Gazal et al. ( 2016 ) investigated the adoption and measuring of the effectiveness of social media in the context of the US forest industry by using organisational-level adoption framework and TAM. By using data from 166 companies it was found that 94% of respondents do not measure the ROI from social media use. The reason is that the use of social media in marketing is relatively new and companies do not possess the knowledge of measuring ROI from the use of social media. Companies mostly use quantitative metrics (number of site visits, number of social network friends, number of comments and profile views) and qualitative metrics (growth of relationships with the key audience, audience participation, moving from monologue to dialogue with consumers).

Another study by Michaelidou et al. ( 2011 ) found that most of the companies do not evaluate the effectiveness of their SNS in supporting their brand. The most popular measures were the number of users joining the groups/discussion and the number of comments made.

Vasudevan and Kumar ( 2018 ) investigated how B2B companies use social media and measure ROI from social media by analysing 325 brand posts of Canon India, Epson India, and HP India on Linkedin, Facebook, and Twitter. By employing content analysis the study found that most of the post has a combination of text and message. More than 50% of the posts were about product or brand-centric. The study argued that likes proved to be an unreliable measure of engagement, while shares were considered a more reliable metric. The reason was that likes had high spikes when brand posts were boosted during promotional activities. Future research should conduct longitudinal studies.

By reviewing the above studies, it can be concluded that companies still struggle to find ways of measuring ROI and applying correct metrics. By gaining knowledge in how to measure ROI from social media activities, B2B companies will be able to produce valuable insights leading to better marketing strategies (Lal et al. 2020 ).

3.6 Social Media Tools

Some studies proposed tools that could be employed by companies to advance their use of social media. For example, Mehmet and Clarke ( 2016 ) proposed a social semiotic multimodal (SSMM) framework that improved the analysis of social media communications. This framework employs multimodal extensions to systemic functional linguistics enabling it to be applying to analysing non-language as well as language constituents of social media messages. Furthermore, the framework also utilises expansion theory to identify, categorise and analyse various marketing communication resources associated with marketing messages and also to reveal how conversations are chained together to form extended online marketing conversations. This semantic approach is exemplified using a Fairtrade Australia B2B case study demonstrating how marketing conversations can be mapped and analysed. The framework emphasises the importance of acknowledging the impact of all stakeholders, particularly messages that may distract or confuse the original purpose of the conversation.

Yang et al. ( 2012 ) proposed the temporal analysis technique to identify user relationships on social media platforms. The experiment was conducted by using data from Digg.com . The results showed that the proposed techniques achieved substantially higher recall but not very good at precision. This technique will help companies to identify their future consumers based on their user relationships.

Based on the literature review, it can be seen that B2B companies can benefit by using the discussed tools. However, it is important to consider that employee should have some technical skills and knowledge to use these tools successfully. As a result, companies will need to invest some resources in staff training.

4 Weight Analysis

Weight analysis enables scrutiny of the predictive power of independent variables in studied relationships and the degree of effectiveness of the relationships (Jeyaraj et al. 2006 ; Rana et al. 2015 ; Ismagilova et al. 2020a ). The results of weight analysis are depicted in Table 3 providing information about an independent variable, dependent variable, number of significant relationships, number of non-significant relationships, the total number of relationships and weight. To perform weight analysis, the number of significant relationships was divided by the total number of analysed relationships between the independent variable and the dependent variable (Jeyaraj et al. 2006 ; Rana et al. 2015 ). For example, the weight for the relationship between attitude towards social media and social media is calculated by dividing ‘1’ (the number of significant relationships) by ‘2’ (the total number of relationships) which equals 0.5.

A predictor is defined as well-utilised if it was examined five or more times, otherwise, it is defined as experimental. It can be seen from Table 3 that all relationships were examined less than five times. Thus all studied predictors are experimental. The predictor is defined as promising when it has been examined less than five times by existing studies but has a weight equal to ‘1’ (Jeyaraj et al. 2006 ). From the predictors affecting the adoption of social media, it can be seen that two are promising, technical skills of employees and pressure from stakeholders. Social media usage is a promising predictor for acquiring new customers, sales, stakeholder engagement and customer satisfaction. Perceived ease of use and age of salesperson are promising predictors of social media usage. Even though this relationship was found to be significant every time it was examined, it is suggested that this variable, which can also be referred to as experimental, will need to be further tested in order to qualify as the best predictor. Another predictor, average rating of product/service, was examined less than five times with a weight equal to 0.75, thus it is considered as an experimental predictor.

Figure 1 shows the diagrammatic representation of the factors affecting different relationships in B2B social media with their corresponding weights, based on the results of weight analysis. The findings suggest that promising predictors should be included in further empirical studies to determine their overall performance.

Diagrammatic representation of results of weight analysis. Note: experimental predictors

It can be seen from Fig. 1 that social media usage is affected by internal (e.g. attitude towards social media, technical skills of employees) and external factors (e.g. pressure from stakeholders) of the company. Also, the figure depicts the effect of social media on the business (e.g. sales) and society (e.g. customer satisfaction).

5 Discussion

In reviewing the publications gathered for this paper, the following themes were identified. Some studies investigated the effect of social media use by B2B companies. By using mostly survey to collect the data from salespeople and managers, the studies found that social media has a positive effect on number of outcomes important for the business such as customer satisfaction, value creation, intention to buy and sales, customer relationships, brand awareness, knowledge creation, corporate credibility, acquiring new customers, salespersons performance, employee brand management, and sustainability. Most of the outcomes are similar to the research on social media in the context of B2C companies. However, some of the outcomes are unique for B2B context (e.g. employee brand management, company credibility). Just recently, studies started investigating the impact of the use of social media on sustainability.

Another group of studies looked at the adoption of social media by B2B companies (Buratti et al. 2018 ; Gáti et al. 2018 ; Gazal et al. 2016 ; Itani et al. 2017 ; Kumar and Möller 2018 ). The studies investigated it mostly from the perspectives of salespersons and identify some of the key factors which affect the adoption, such as innovativeness, technical skills of employees, pressure from stakeholders, perceived usefulness, and perceived usability. As these factors are derived mostly from surveys conducted with salespersons findings can be different for other individuals working in the organisation. This it is important to conduct studies that will examine factors affecting the adoption of social media across the entire organisation, in different departments. Using social media as part of the digital transformation is much bigger than sales and marketing, it encompasses the entire company. Additionally, most of the studies were cross-sectional, which limits the understanding of the adoption of social media by B2B over time depending on the outcomes and environment (e.g. competitors using social media).

Some studies looked at social media strategies of B2B companies (Cawsey and Rowley 2016 ; Huotari et al. 2015 ; Kasper et al. 2015 ; McShane et al. 2019 ; Mudambi et al. 2019 ). By employing interviews with companies’ managers and analysing its social media platforms (e.g. Twitter) it was found that most of the companies follow the following strategies: 1) monitoring and listening 2) empowering and engaging employees 3) creating compelling content 4) stimulating eWOM 5) evaluating and selecting channels 6) enhancing brand presence through integrating social media (Cawsey and Rowley 2016 ). Some studies investigated the difference between social media strategies of B2B and B2C companies. For example, a study by Swani et al. ( 2017 ) focused on effective social media strategies. By applying psychological motivation theory the study examined the key differences in B2B and B2C social media message strategies in terms of branding, message appeals, selling, and information search. The study used Facebook posts on brand pages of 280 Fortune companies. In total, 1467 posts were analysed. By using Bayesian models, the results showed that the inclusion of corporate brand names, functional and emotional appeals and information search cues increases the popularity of B2B messages in comparison with B2C messages. Also, it was found that readers of B2B content show a higher message liking rate and lower message commenting rate in comparison with readers of B2C messages.

The next group of studies looked at social media use by B2B companies (Andersson et al. 2013 ; Bernard 2016 ; Bolat et al. 2016 ; Denktaş-Şakar and Sürücü 2018 ; Dyck 2010 ; Guesalaga 2016 ; Habibi et al. 2015 ). B2B companies use social media for enhancing and managing customer relationships (Andersson and Wikström 2017 ; Bolat et al. ( 2016 ); branding (Andersson and Wikström 2017 ; Bolat et al. 2016 ), sensing market (Bolat et al. 2016 ) and co-production (Chirumalla et al. 2018 ). Additionally, it was mentioned that some of the B2B companies use social media as a recruiting tool, and tool which helps to collaborate globally (Andersson and Wikström 2017 ; Dyck 2010 ).

It is important for companies to not only use social media to achieve positive business outcomes but also it is important to measure their achievements. As a result, some of the studies focused on the measuring effectiveness of social media (Gazal et al. 2016 ; Michaelidou et al. 2011 ; Vasudevan and Kumar 2018 ). Surprisingly, it was found that not so many companies measure ROI from social media (Gazal et al. 2016 ; Michaelidou et al. 2011 ). The ones who do it mostly use quantitative metrics (number of site visits, number of social network friends, number of comments and profile views) and qualitative metrics (growth of relationships with key audience, audience participation, moving from monologue to dialogue with consumers) (Gazal et al. 2016 ). Some future studies should investigate how ROI influences the strategy of B2B companies over period of time.

The last group of studies focused on social media tools used by B2B companies (Keinänen and Kuivalainen 2015 ; Mehmet and Clarke 2016 ; Yang et al. 2012 ). By using number of social media tools (Social Semiotic Multimodal) companies are able to improve their analysis of social media communications and identify their future consumers based on their user relationships. Studies investigating barriers and factors adoption of various social media tools by B2B companies are needed.

After reviewing studies on b2B social media, weight analysis was performed. Based on the results of weight analysis the conceptual model for future studies was proposed (Fig.  2 ). It is important to note that a limited number of studies focused and empirically tested factors affecting the adoption, use, and effect of social media. As a result, identified factors were considered as experimental (examined less than five times). It is too early to label these experimental predictors as worst or best, thus their further investigation is encouraged.

Social media impact on digital transformation and sustainable societies

Additionally, our review of the literature on B2B social media identified dominant research methods used by scholars. Qualitative and quantitative techniques were used by most of these studies. Closer analysis of 70 publications reviewed in this study revealed the multiple techniques applied for gathering data. Quantitative methods used in the studies mostly used surveys (see Table 4 ).

The data was mostly gathered from salespersons, managers and data from social media platforms (e.g. Twitter, Facebook). Just a limited number of studies employed consumer reported data (see Table 5 ).

On the other hand, publications using qualitative methods mainly used interviews and web scraping for the collection of the required data. To analyse the data studies used a variety of techniques including SEM, regression analysis and content analysis being one of the most used (see Table 6 ).

5.1 Digital Transformation and Sustainability Model

Based on the conducted literature review and adapting the model by Pappas et al. ( 2018 ) Fig. 2 presents the digital transformation and sustainability model in the context of B2B companies, which conceptualise the social media ecosystems, and the factors that need to collaborate to enable the use of social media towards the achievement of digital transformation and the creation of sustainable societies. The model comprises of social media stakeholders, the use of social media by B2B companies, and effect of social media on business and society.

5.1.1 Social Media Stakeholders

Building on the discussion and model provided by Pappas et al. ( 2018 ), this paper posits that the social media ecosystem comprises of the data stakeholders (company, society), who engage on social media (posting, reading, using information from social media). The use of social media by different stakeholders will lead to different effects affecting companies, customers and society. This is an iterative process based on which the stakeholders use their experience to constantly improve and evolve their use of social media, which has impacts on both, business and society. The successful implementation of this process is key to digital transformation and the creation of sustainable societies. Most of the current studies (Andersson et al. 2013 ; Bernard 2016 ; Bolat et al. 2016 ; Denktaş-Şakar and Sürücü 2018 ; Dyck 2010 ; Guesalaga 2016 ) focus mostly on the company as a stakeholder. However, more research is needed on other types of stakeholders (e.g. society).

5.1.2 Use of Social Media by B2B Companies

Social media affects not only ways how companies connect with their clients, but it is also changing their business models, the way how the value is delivered and profit is made. To successfully implement and use social media, B2B companies need to consider various social media tools, antecedents/barriers of its adoption, identify suitable social media strategies which are in line with the company’s overall strategy, and measure effectiveness of the use of social media. There are various factors that affect the use of social media by B2B companies. The study found that social media usage is influenced by perceived ease of use, adoption of social media, attitude towards social media and age of salesperson.

The majority of the studies focus on the management of the marketing department. However, digital transformation is much bigger than just marketing as it encompasses the entire organisation. As a result, future studies should look like the entire organisation and investigate barriers and factors affecting the use of social media.

It is crucial for companies to design content which will be noticed on social media by their potential, actual and former customers. Social media content should be interesting and offer some beneficial information, rather than just focus on services the company provides. Companies could use fresh views on relevant industry news, provide information how they are contributing to society and environment, include humour in their posts, share information about the team, make it more personal. It is also useful to use images, infographics, and video content.

It is also important for companies to measure digital marketing actions. More studies are needed on how to isolate the impact of specific media marketing actions to demonstrate their impact on the desired business outcomes (Salo 2017 ). Thus, future studies can consider how particular social media channels (e.g. Facebook, LinkedIn) in a campaign of a new product/ service influence brand awareness and sales level. Also, a limited number of studies discussed the way B2B companies can measure ROI. Future research should investigate how companies can measure intangible ROI, such as eWOM, brand awareness, and customer engagement (Kumar and Mirchandani 2012 ). Also, future research should investigate the reasons why most of the users do not assess the effectiveness of their SNS. Furthermore, most of the studies focused on likes, shares, and comments to evaluate social media engagement. Future research should focus on other types of measures. More research needs considering the impact of legislation on the use of social media by companies. Recent B2B studies did not consider recent legislation (General Data Protection Regulation 2018 ) in the context B2B (Sivarajah et al. 2019 ).

5.1.3 Effect of Social Media on Business and Society

Social media plays an important part in the company’s decision-making process. Social media can bring positive changes into company, which will result in improving customer satisfaction, value creation, increase in sales, building relationships with customers, knowledge creation, improve the perception of corporate credibility, acquisition of new customers, and improve employment brand engagement. Using information collected from social media can help companies to have a set of reliable attributes that comprise social, economic and environmental aspects in their decision-making process (Tseng 2017 ). Additionally, by using social media B2B companies can provide information to other stakeholders on their sustainability activities. By using data from social media companies will be able to provide products and services which are demanded by society. It will improve the quality of life and result in less waste. Additionally, social media can be considered as a tool that helps managers to integrate business practices with sustainability (Sivarajah et al. 2019 ). As a result, social media use by B2B companies can lead to business and societal changes.

A limited number of studies investigated the effect of social media on word of mouth communications in the B2B context. Future research should investigate the differences and similarities between B2C and B2B eWOM communications. Also, studies should investigate how these types of communications can be improved and ways to deal with negative eWOM. It is important for companies to respond to comments on social media. Additionally, future research should investigate its perceived helpfulness by customers.

Majority of studies (Agnihotri et al. 2016 ; Ancillai et al. 2019 ; Rossmann and Stei 2015 ; Agnihotri et al. 2012 ; Agnihotri et al. 2017 ; Itani et al. 2017 ; Salo 2017 ; Bhattacharjya and Ellison 2015 ; Gáti et al. 2018 ; Gruner and Power 2018 ; Hollebeek 2019 ) investigated positive effect of social media such consumer satisfaction, consumer engagement, and brand awareness. However, it will be interesting to consider the dark side of social media use such as an excessive number of requests on social media to salespeople (Agnihotri et al. 2016 ), which can result in the reduction of the responsiveness; spread of misinformation which can damage the reputation of the company.

Studies were performed in China (Lacka and Chong 2016 ; Niedermeier et al. 2016 ), the USA (Guesalaga 2016 ; Iankova et al. 2018 ; Ogilvie et al. 2018 ), India (Agnihotri et al. 2017 ; Vasudevan and Kumar 2018 ), the UK (Bolat et al. 2016 ; Iankova et al. 2018 ; Michaelidou et al. 2011 ). It is strongly advised that future studies conduct research in other countries as findings can be different due to the culture and social media adoption rates. Future studies should pay particular attention to other emerging markets (such as Russia, Brazil, and South Africa) as they suffer from the slow adoption rate of social media marketing. Some companies in these countries still rely more on traditional media for advertising of their products and services, as they are more trusted in comparison with social media channels (Olotewo 2016 ). The majority of studies investigate the effect of social media in B2B or B2C context. Future studies should pay attention to other contexts (e.g. B2B2B, B2B2C). Another limitation of the current research on B2B companies is that most of the studies on social media in the context of B2B focus on the effect of social media use only on business outcomes. It is important for future research to focus on societal outcomes.

Lastly, most of the studies on social media in the context of B2B companies use a cross-sectional approach to collect the data. Future research can use the longitudinal approach in order to advance understanding of social media use and its impact over time.

5.2 Research Propositions

Based on the social media research in the context of B2B companies and the discussion above the following is proposed, which could serve as a foundation for future empirical work.

Social media is a powerful tool to deliver information to customers. However, social media can be used to get consumer and market insights (Kazienko et al. 2013 ). A number of studies highlighted how information obtained from a number of social media platforms could be used for various marketing purposes, such as understanding the needs and preferences of consumers, marketing potential for new products/services, and current market trends (Agnihotri et al. 2016 ; Constantinides et al. 2008 ). It is advised that future research employs a longitudinal approach to study the impact of social media use on understanding customers. Therefore, the following proposition can be formulated:

Proposition 1

Social media usage of B2B companies has a positive influence on understanding its customers.

By using social media companies can examiner valuable information on competitors. It can help to understand competitors’ habits and strategies, which can lead to the competitive advantage and help strategic planning (Dey et al. 2011 ; Eid et al. 2019 ; Teo and Choo 2001 ). It is advised that future research employs a longitudinal approach to study the impact of social media use on understanding its competitors. As a result, using social media to understand customers and competitors can create business value (Mikalef et al. 2020a ) for key stakeholders and lead to positive changes in the business and societies. The above discussion leads to the following proposition:

Proposition 2

Social media usage of B2B companies has a positive influence on understanding its competitors.

Proposition 3

Culture influences the adoption and use of social media by B2B companies.

Usage of social media can result in some positive marketing outcomes such as building new customer relationships, increasing brand awareness, and level of sales to name a few (Agnihotri et al. 2016 ; Ancillai et al. 2019 ; Dwivedi et al. 2020 ; Rossmann and Stei 2015 ). However, when social media is not used appropriately it can lead to negative consequences. If a company does not have enough resources to implement social media tools the burden usually comes on a salesperson. A high number of customer inquiries, the pressure to engage with customers on social media, and monitor communications happening on various social media platforms can result in the increased workload of a salesperson putting extra pressure (Agnihotri et al. 2016 ). As a result, a salesperson might not have enough time to engage with all the customers online promptly or engage in reactive and proactive web care. As a result, customer satisfaction can be affected as well as company reputation. To investigate the negative impact of social media research could apply novel methods for data collection and analysis such as fsQCA (Pappas et al. 2020 ), or implying eye-tracking (Mikalef et al. 2020b ). This leads to the following proposition:

Proposition 4

Inappropriate use of social media by B2B companies has a negative effect on a) customer satisfaction and b) company reputation.

According to Technology-Organisation-Environment (TOE) framework environmental context significantly affects a company’s use of innovations (Abed 2020 ; Oliveira and Martins 2011 ). Environment refers to the factors which affect companies from outside, including competitors and customers. Adopting innovation can help companies to change the rules of the competition and reach a competitive advantage (Porter and Millar 1985 ). In a competitive environment, companies have a tendency to adopt an innovation. AlSharji et al. ( 2018 ) argued that the adoption of innovation can be extended to social media use by companies. A study by AlSharji et al. ( 2018 ) by using data from 1700 SMEs operating in the United Arab Emirates found that competitive pressure significantly affects the use of social media by SMEs. It can be explained by the fact that companies could feel pressure when other companies in the industry start adopting a particular technology and as a result adopt it to remain competitive (Kuan and Chau 2001 ). Based on the above discussion, the following proposition can be formulated:

Proposition 5

Competitive pressure positively affects the adoption of social media by B2B companies.

Companies might feel that they are forced to adopt and use IT innovations because their customers would expect them to do so. Meeting customers’ expectations could result in adoption of new technologies by B2B companies. Some research studies investigated the impact of customer pressure on companies (AlSharji et al. 2018 ; Maduku et al. 2016 ). For example, a study by Maduku et al. ( 2016 ) found that customer pressure has a positive effect on SMEs adoption of mobile marketing in the context of South Africa. Future research could implement longitudinal approach to investigate how environment affects adoption of social media by B2B companies. This leads to the formulation of the following proposition:

Proposition 6

Customer pressure positively affects the adoption of social media by B2B companies.

6 Conclusion

The aim of this research was to provide a comprehensive systematic review of the literature on social media in the context of B2B companies and propose the framework outlining the role of social media in the digital transformation of B2B companies. It was found that B2B companies use social media, but not all companies consider it as part of their marketing strategies. The studies on social media in the B2B context focused on the effect of social media, antecedents, and barriers of adoption of social media, social media strategies, social media use, and measuring the effectiveness of social media. Academics and practitioners can employ the current study as an informative framework for research on the use of social media by B2B companies. The summary of the key observations provided from this literature review is the following: [i] Facebook, Twitter, and LinkedIn are the most famous social media platforms used by B2B companies, [ii] Social media has a positive effect on customer satisfaction, acquisition of new customers, sales, stakeholder engagement, and customer relationships, [iii] In systematically reviewing 70 publications on social media in the context of B2B companies it was observed that most of the studies use online surveys and online content analysis, [iv] Companies still look for ways to evaluate the effectiveness of social media, [v] Innovativeness, pressure from stakeholders, perceived usefulness, and perceived usability have a significant positive effect on companies’ adoption to use social media, [vi] Lack of staff familiarity and technical skills are the main barriers that affect the adoption of social media by B2B, [vii] Social media has an impact not only on business but also on society, [viii] There is a dark side of social media: fake online reviews, an excessive number of requests on social media to salespeople, distribution of misinformation, negative eWOM, [ix] Use of social media by companies has a positive effect on sustainability, and [x] For successful digital transformation social media should change not only the way how companies integrate it into their marketing strategies but the way how companies deliver values to their customers and conduct their business. This research has a number of limitations. First, only publications from the Scopus database were included in literature analysis and synthesis. Second, this research did not use meta-analysis. To provide a broader picture of the research on social media in the B2B context and reconcile conflicting findings of the existing studies future research should conduct a meta-analysis (Ismagilova et al. 2020c ). It will advance knowledge of the social media domain.

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Writing a Social Media Essay: Tips and Examples

In an era where a single tweet can spark a global conversation and an Instagram post can redefine trends, it's fascinating to note that the average person spends approximately 2 hours and 31 minutes per day on social media platforms. That's more than 900 hours a year devoted to scrolling, liking, and sharing in the vast digital landscape. As we find ourselves deeply intertwined in the fabric of online communities, the significance of understanding and articulating the dynamics of social media through the written word, particularly in an essay on social media, becomes increasingly apparent. So, why embark on the journey of crafting an essay on this ubiquitous aspect of modern life? Join us as we unravel the layers of social media's impact, explore its nuances, and discover the art of conveying these insights through the written form.

Short Description

In this article, we'll explore how to write an essay on social media and the purpose behind these narratives while also delving into a myriad of engaging topics. From the heartbeat of online connections to the rhythm of effective storytelling, we'll guide you organically through the process, sharing insights on structure, approach, and the creative essence that makes each essay unique. And if you're seeking assistance, pondering - ' I wish I could find someone to write my essay ,' we'll also furnish example essays to empower you to tackle such tasks independently.

Why Write a Social Media Essay

In a world buzzing with hashtags, filters, and the constant hum of notifications, the idea of sitting down to craft an essay about social media might seem as out of place as a cassette tape in a streaming era. Yet, there's something oddly therapeutic, almost rebellious, about pausing in the midst of 280-character wisdom to delve deeper into the why behind our digital existence.

So, what is social media essay, and what's the purpose of writing it? Well, it's more than just an exercise in intellectual curiosity. It's a personal journey, a reflective pause in the ceaseless scroll. While writing the essay, we gain the power to articulate the intangible, to breathe life into the pixels that dance across our screens. It's an opportunity to make sense of the chaos, to find meaning in the memes, and perhaps, in the process, to uncover a bit more about ourselves in this digital wilderness.

Let's face it - our online lives are a fast-paced carousel of memes, viral challenges, and carefully curated selfies. So, why bother wrestling with words and paragraphs in a world where brevity is king? The answer lies in the art of unraveling the digital tapestry that envelops us.

There's a magic in articulating the dance between the profound and the mundane that occurs within the confines of our screens. An essay becomes a lens, focusing our attention on the subtleties of social media dynamics – the inside jokes that become global phenomena, the ripple effect of a well-timed retweet, and the silent conversations unfolding in the comment sections.

6 Key Tips for Crafting a Social Media Essay

Now that we've set sail into the realm of essays on the digital landscape, it's only fair to equip ourselves with a few trusty tools for the journey. Think of these tips as your compass, helping you navigate the sometimes choppy, often unpredictable waters of crafting an essay on social media.

• Embrace Your Authentic Voice: Just like your favorite Instagram filter can't hide the real you, your essay should reflect your genuine thoughts and feelings. Don't be afraid to let your unique voice shine through – whether it's witty, contemplative, or a delightful blend of both.
• Dive into the Details: Social media isn't just about the grand gestures; it's the small, often unnoticed details that weave the most compelling narratives. Explore the minutiae of your online experiences – the peculiar hashtags, the quirky bios, and the unexpected connections that leave a lasting imprint.
• Craft Your Hashtag Haiku: Much like poetry, brevity can be your ally in social media essays. Think of hashtags as haikus – succinct, impactful, and capable of conveying a universe of meaning in just a few characters. Choose them wisely.
• Engage with the Comments Section: The comments section is the lively pub where digital conversations unfold. Dive in, clink glasses, and engage with the diverse perspectives swirling around. It's in these interactions that the real magic happens – where ideas collide, evolve, and sometimes, transform.
• Navigate the Memescape: Memes are the folklore of the digital age, carrying tales of humor, irony, and cultural resonance. Don't shy away from exploring the memescape in your essay. Unravel the layers, decipher the symbolism, and appreciate the humor that often holds up a mirror to society.
• Be Mindful of the Clickbait Pitfalls: While clickbait might be the flashy neon sign on the digital highway, it's essential to tread carefully. Ensure your essay isn't just a sensational headline but a thoughtful exploration that goes beyond the surface.

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Social Media Essay Structure

In the age of viral tweets and digital conversations, tackling the essay format is more than just stringing words together—it's about creating a roadmap. As we navigate this landscape of likes and retweets, understanding the structural foundations becomes key. So, let's cut through the noise and explore the practical aspects of how to write a social media essay that mirrors the rhythm of our online experiences.

Form an Outline

Now that we've acknowledged the importance of structure in your essay, the next step is to build a solid roadmap. Think of it like planning a road trip; you wouldn't hit the highway without a map or GPS, right? Similarly, creating an outline for your essay gives you a clear direction and ensures your thoughts flow smoothly.

So, whether you decide to order an essay online or tackle it yourself, here's a simple way to go about it:

Introduction (Where You Start):

• Briefly introduce the topic.
• State your social media essay thesis or main idea.
• Example: 'Let's begin by introducing the impact of social media on modern communication, focusing on its role in shaping opinions and fostering connections.'

Body Paragraphs (The Journey):

• Each paragraph should cover a specific social media essay argument and point.
• Use examples or evidence to support your ideas.
• Example: 'The first aspect we'll explore is how social media amplifies voices. For instance, hashtags like #ClimateAction mobilize a global audience around environmental issues.'

Transitions (Smooth Turns):

• Guide your readers from one point to the next.
• Ensure a logical flow between paragraphs.
• Example: 'Having discussed the amplification of voices, let's now shift our focus to the influence of social media in spreading information.'

Counter Arguments (Addressing Detours):

• Acknowledge different perspectives.
• Counter Arguments with evidence or reasoning.
• Example: 'While social media can be a powerful tool for connectivity, critics argue that it also contributes to the spread of misinformation. Let's explore this counterargument and analyze its validity.'

Conclusion (The Destination):

• Summarize your main points.
• Restate your thesis and leave a lasting impression.
• Example: 'In conclusion, social media serves as both a bridge and a battleground of ideas. Understanding its nuances is crucial in navigating this digital landscape.'

Creating an outline for your essay not only streamlines the writing process but also ensures your readers embark on a clear and organized journey through your insights on social media. If you're exploring more options, you might even want to buy thesis for more convenience.

Make a Social Media Essay Introduction

Begin your introduction by presenting a concise overview of the key theme or topic you're addressing. Clearly state the main purpose or argument of your essay, giving readers a roadmap for what to expect. Integrate social media essay hooks like a relevant statistic, quote, or provocative question to capture attention.

For instance, if your essay is about the impact of social media on personal relationships, you might start by mentioning a statistic on the percentage of couples who met online.

Social Media Essay Body Paragraph

Structure each social media essay body paragraph around a specific aspect of your chosen topic. Start with a clear topic sentence that encapsulates the main idea of the paragraph. Provide concrete examples, data, or case studies to support your points and strengthen your argument. Maintain a logical flow between paragraphs by using effective transitions.

If your essay focuses on the positive effects of social media on business marketing, dedicate a paragraph to showcasing successful campaigns and how they leveraged different platforms.

Social Media Essay Conclusion

In your conclusion, succinctly recap the main points discussed in the body paragraphs. Reinforce your thesis statement and emphasize its broader implications. Rather than introducing new information, use the conclusion to leave a lasting impression on your readers. Consider prompting further thought or suggesting practical applications of your findings.

For instance, if your essay examined the impact of social media on political discourse, conclude by encouraging readers to critically evaluate the information they encounter online and actively engage in constructive conversations.

Proofread and Revise

In the process of writing social media essay, proofreading and revising are indispensable steps that can significantly enhance the overall quality of your work. Begin by meticulously checking for grammatical errors, ensuring that your sentences are clear and concise. Pay attention to the flow of your ideas, confirming that each paragraph seamlessly transitions into the next.

During the proofreading phase, keep an eye out for any inconsistencies in tone or style. This is an opportunity to refine your language and ensure that it aligns with the intended voice of your essay. Look for repetitive phrases or unnecessary words that might detract from the clarity of your message.

As you revise, consider the effectiveness of your hook. Does it still resonate as strongly as you intended? Can it be tweaked to better captivate your audience? A compelling hook sets the tone for your entire essay, so invest time in perfecting this crucial element.

Furthermore, don't hesitate to seek feedback from peers or mentors. Another perspective can provide valuable insights into areas that may need improvement. Fresh eyes often catch nuances that the writer might overlook. Alternatively, you might also explore the option to buy coursework for additional support.

Social Media Essay Topics

In the vast realm of social media, where every like and share contributes to the digital narrative, choosing the right essay topic becomes a crucial compass for exploration. Let's explore thought-provoking topics that not only capture attention but also invite insightful discussions on the intricacies of our interconnected world.

Impact on Society:

• The Role of Social Media in Redefining Friendship and Social Bonds
• How Has TikTok Influenced Global Pop Culture Trends?
• The Impact of Social Media on Political Polarization
• Social Media and Mental Health: Exploring the Connection
• The Evolution of Language on Social Media Platforms
• Examining the Influence of Social Media on Body Image
• Fake News and Its Proliferation on Social Media
• Social Media and the Rise of Influencer Marketing
• The Intersection of Social Media and Dating Apps
• Has Social Media Narrowed or Expanded Cultural Perspectives?
• The Role of Social Media in Fostering Global Communities
• The Influence of Social Media on Consumer Behavior
• Analyzing the Impact of Social Media on News Consumption
• The Rise of 'Cancel Culture' on Social Media Platforms
• Social Media and Its Role in Spreading Disinformation
• The Impact of Social Media on Language and Communication Skills
• Social Media and its Influence on Political Movements
• The Relationship Between Social Media Use and Sleep Patterns
• Social Media and the Accessibility of Educational Resources
• The Cultural Significance of Memes on Social Media

Individual and Identity:

• The Impact of Social Media Addiction on Personal Relationships and Intimacy
• Self-Expression and Authenticity on Social Networking Sites
• Social Media and Its Influence on Teenage Identity Formation
• The Role of Social Media in Shaping Beauty Standards
• Navigating Online Dating and Relationships in the Social Media Age
• The Impact of Social Media on Parenting Styles
• Social Media and Its Influence on Body Positivity Movements
• The Perception of Success: Social Media's Role in Achievement Culture
• Social Media and the Construction of Online Persona vs. Real Self
• Social Media and Its Influence on Lifestyle Choices
• The Role of Social Media in Shaping Career Aspirations
• The Intersection of Mental Health Narratives and Social Media
• The Impact of Social Media on Self-Esteem and Well-Being
• How Social Media Influences Gender Identity and Expression
• Exploring the Concept of Digital Detox in the Social Media Era
• The Role of Social Media in Shaping Cultural Identity
• The Connection Between Social Media and Impulse Buying
• Social Media and Its Influence on Dietary Choices
• Balancing Privacy and Self-Disclosure on Social Media
• The Impact of Social Media on Friendships Over Time

Digital Activism and Advocacy:

• The Effectiveness of Hashtag Movements in Promoting Social Change
• Social Media and Its Role in Amplifying Underrepresented Voices
• The Impact of Social Media on Global Environmental Activism
• Online Activism: The Evolution from Clicktivism to Concrete Action
• The Role of Social Media in Advancing LGBTQ+ Rights
• Social Media and Its Impact on Anti-Racism Movements
• Analyzing the Challenges of Digital Advocacy in Authoritarian Regimes
• Social Media and the Global Fight Against Cyberbullying
• The Intersection of Social Media and Mental Health Advocacy
• Examining the Role of Social Media in Humanitarian Campaigns
• Crowdsourcing for Change: How Social Media Fuels Fundraising
• The Challenges of Digital Activism in the Age of Information Overload
• Social Media and Its Impact on Disability Advocacy
• The Role of Social Media in Combating Gender-Based Violence
• Online Petitions and Their Influence on Policy Change
• Exploring the Intersection of Social Media and Animal Rights Activism
• The Impact of Social Media on Indigenous Rights Advocacy
• Digital Advocacy and Its Role in Healthcare Reform
• Social Media's Influence on Youth Activism
• Navigating Challenges in Allyship on Social Media Platforms

Privacy and Ethics:

• The Implications of Facial Recognition Technology on Social Media
• Social Media Platforms and the Ethics of User Data Collection
• The Role of Social Media in Combating Deepfakes
• Balancing Freedom of Speech and Moderation on Social Media
• Social Media and the Challenges of Regulating Disinformation
• Ethical Considerations in Targeted Advertising on Social Media
• The Impact of Social Media Algorithms on User Behavior
• Social Media and the Right to Privacy: Where to Draw the Line?
• The Influence of Social Media on Political Manipulation and Propaganda
• Data Security Concerns in the Era of Social Media
• The Ethics of Social Media Influencer Marketing
• Social Media and Its Role in Combating Cyberbullying
• The Impact of Social Media on Juror Bias in Legal Cases
• Exploring the Ethics of Incorporating Social Media Usage in Hiring Decisions by Employers
• Social Media and Its Role in Combating Hate Speech
• Balancing Personalization with Privacy in Social Media Websites
• The Influence of Social Media on Public Perceptions of Law Enforcement
• Social Media and the Challenges of Content Moderation
• Addressing Online Harassment: Ethical Considerations for Platforms
• The Responsibility of Social Media Platforms in Protecting User Privacy

Future Trends and Innovations:

• The Future of Social Media: Emerging Platforms and Trends
• The Role of Augmented Reality (AR) in Shaping the Future of Social Media
• Virtual Reality (VR) and Its Potential Impact on Social Media Engagement
• The Rise of NFTs (Non-Fungible Tokens) and Social Media
• Social Media and the Evolution of Live Streaming Culture
• The Impact of Voice Search and Voice Assistants on Social Media
• Social Commerce: The Future of E-Commerce Through Social Media
• Exploring the Influence of Artificial Intelligence (AI) on Social Media
• The Role of Blockchain Technology in Enhancing Social Media Security
• Social Media and the Integration of Virtual Influencers
• The Future of Social Media Content: Short-Form vs. Long-Form
• The Influence of User-Generated Content on Future Social Media Trends
• Social Media and the Adoption of 5G Technology
• The Potential of Gamification in Shaping Social Media Engagement
• The Impact of Social Media on the Future of Work and Remote Collaboration
• Exploring the Relationship Between Social Media and Mental Health Apps
• The Influence of User Privacy Concerns on Future Social Media Developments
• Social Media and the Role of Ephemeral Content in Communication
• The Intersection of Social Media and Virtual Events
• Predicting the Next Wave of Social Media Influencer Trends

If these topics piqued your interest, you'll likely find persuasive essay topics equally fascinating! Dive into our article for a variety of options that might just spark your curiosity and inspire your next writing venture.

Social Media Essay Example

Crafting a standout essay isn't just about the words; it's about weaving a narrative that grabs your reader's attention. Before we say our goodbyes, why not take a peek at our sample essays? Our seasoned writers poured their expertise into creating persuasive pieces, offering you insights into both how to write an essay on social media and the kind of polished language that can elevate your own writing.

Wrapping Up

As our college essay service experts conclude this article, we've journeyed through the emotional complexities, societal reflections, and transformative potentials embedded in our digital narratives. An essay on social media is a portal into the intricate dance of our online lives, urging introspection, empathy, and an awareness of diverse stories. Let your essays authentically reflect, sparking conversations that enrich our collective experience in this ever-evolving digital realm.

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The Role of Social Media in The Current Business World

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The Role of Social Media Engagement in Shaping Blockchain Adoption: Insights from Thai Users

24 Pages Posted: 12 Sep 2024

Alfonso Pellegrino

affiliation not provided to SSRN

Alessandro Stasi

Mahidol University International College (MUIC)

This study investigates the impact of social media engagement (SME) on the adoption of blockchain technology, focusing on the roles of awareness, trust, and perceived usefulness among Thai social media users. Using structural equation modeling (SEM), the research tested six hypotheses to explore these relationships. The findings reveal that SME significantly increases awareness of blockchain technology, which in turn, strongly influences its adoption. However, SME did not have a significant direct effect on trust or perceived usefulness of blockchain technology. Trust was found to moderately influence adoption, while perceived usefulness emerged as a critical factor in driving adoption. The study underscores the importance of awareness as a key mediator in the adoption process, suggesting that while SME is crucial for raising awareness, its direct influence on trust and perceived usefulness is limited. These insights contribute to understanding how social media interactions shape the adoption of emerging technologies like blockchain.

Keywords: Social Media Engagement, Blockchain Technology, Technology Adoption, Structural Equation Modeling (SEM), Digital Communication

Suggested Citation: Suggested Citation

Alfonso Pellegrino (Contact Author)

Affiliation not provided to ssrn ( email ).

No Address Available

Mahidol University International College (MUIC) ( email )

999 Buddhamonthon 4 Road Salaya, Nakhonpathom, 73170 Thailand

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The Role of Social Media in Modern Society Essay

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The Role of Social Media in Modern Society: Essay Introduction

The role of social media in modern society: essay main body, the role of social media in modern society: essay conclusion, works cited.

The recent developments in wireless technologies have introduced new means and directions of communication. Million of people all over the world are now engaged in political, economic, cultural, and educational discourses due to the vast expansion of the World Wide Web. Indeed, social media has transformed people’s lifestyles and has introduced a new pattern of social interaction.

Just several years ago, people many people did not even suspect of the possibilities that such popular social networks as Facebook and Twitter can provide in terms of communication.

Nowadays, Facebook has become one of the largest networks in the world by means of which people can share and exchange views, images, and photos. However, apart from changes to social structures, the social networking systems have managed to go beyond and influence business, education, and politics. With this in mind, social media has a multifaceted impact on the modern society because it affects all spheres of life, including business, culture, politics, education, and economics.

Today social media cannot be regarded as a means of spending spare time because it has introduced the biggest shift since the times of the Industrial Revolution. Therefore, the spread of online communication can also be considered a revolutionary shift. Indeed, social networks have altered the traditional image of social communication and have provided new incentives and tools of information exchange.

Facebook and Twitter have become essential tools for initiating environmental activities and spreading news and services that can reach thousands of potential activists (Kutsko). As statistics shows, Facebook dominates in Google in terms of weekly traffic in the United States, which proves the fast-growing tendencies in using the social network for other purpose than communication and social interaction (Kutsko).

Social media has quickly penetrated the educational field. It has also introduced online learning, which is becoming more popular among international students all over the world. Indeed, Facebook has managed to reach more than 200 million users in less than a year (Kutsko).

Therefore, more and more students share their opinions and create online communities to advance their learning and improve performance. The possibility to discuss educational challenges is a beneficial perspective for students. In addition, the research studies conducted by the U.S. Department of Education have discovered that online students outperformed those who are engaged in a traditional learning scheme.

Finally, social media has become an integral part of business and marketing activities. Because every credible business premises on ethical and moral values dictated by society, adoption of social networking sites is essential for promoting products and services. In fact, social media allows business to gain immediate feedback about their products. Moreover, it also creates opportunities for predicting the needs and demands of consumers.

In conclusion, social media has reached every facet of human activities. It has become an integral part of communication means. Online networks, such as Facebook and Twitten, have penetrated to social and cultural realms and have provided new patterns of acting in a real environment.

Virtual space, therefore, have become one more source by means of which people can introduce their educational and business activities. Finally, online networks become powerful tools for advertising products and services, as well as for attracting new marketing targets. Overall, social media can be considered as a foundational shift in daily activities and lifestyles. It is also a step up toward a new communication environment.

Kutsko, Evan. “ Social Media Revolution ”. 2011. YouTube. Web.

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How Your Social Media Accounts Can Affect Your Ivy League Applications

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Could a meme you posted years ago shatter your dreams of attending Harvard? Can Columbia admissions officers read your Instagram comments? Does Stanford really care about the red solo cups in the pictures from your homecoming afterparty?

The answer to these questions is yes . Responsible and conscientious online behavior is necessary for students in every stage of their development—but it is particularly critical for those applying to college. While many students may assume that what they post online is their own private business, publicly accessible profiles are just as visible to admissions officers at top schools as they are to students’ peers. This means that the public content you post on Instagram, Tik Tok, Facebook, or YouTube could be fair game in the holistic review process at Ivy League and other prestigious institutions.

On the one hand, students should note that admissions officers have multiple commitments in their jobs, and many of them do not routinely review applicants’ social media profiles. Admissions decisions are primarily based on the formal materials you submit—essays, activities lists, recommendations, transcripts, supplements, and extracurriculars.

However, your social media presence is not entirely off their radar. Top colleges are seeking to educate the next generation of engaged, informed, and responsible civic leaders. Your online behavior is a reflection of your character and values, not to mention a testament to your ability to follow a school’s code of conduct, reflect its values, and develop into the kind of leader they want to graduate.

A 2023 study conducted by Kaplan found that 67% of admissions officers “believe that checking out applicants’ social media posts on apps like Facebook, Instagram, YouTube, TikTok, X, and Threads to learn more about them is “fair game” to help them make decisions about who gets in.” The study also found that just under one-third of admissions officers surveyed had actually done this, which, though a smaller fraction, is not a negligible number of admissions personnel.

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As social media becomes increasingly important in students’ socialization and personal expression, it likewise becomes more important in admissions committees’ eyes. The percentage of admissions officers who believed social media to be “fair game” in admissions considerations has risen 10% over the last five years alone, according to Kaplan. The survey further found that social media, when considered by admissions officers, had a primarily negative impact on students’ chances of acceptance.

What Do Admissions Officers Look For On Students’ Social Media?

On the one hand, social media can serve as a means of vetting students for inappropriate, illegal, or inadvisable behaviors. Admissions officers may also check your social media to see if it aligns with the narrative you’ve presented in your application, particularly if something raises concerns—such as inconsistencies in your achievements or red flags regarding your behavior. One student had her admissions offer revoked from the University in Rochester in 2017 after the school learned that she had lied about which high school she attended on her application, Inside Higher Ed reported.

More than any other Ivy, Harvard has frequently made headlines for uncovering students’ abuses of social media. In 2019, Parkland shooting survivor Kyle Kashuv had his admission to Harvard revoked after racist comments he made resurfaced online, per a U.S. News & World Report piece. Likewise, in 2017, the school rescinded 10 students’ offers of admission over racist and sexist remarks made online, The Harvard Crimson reported. But Harvard is hardly the only school to do this—numerous colleges rescinded acceptances in 2020 over students’ racist online posts, The New York Times noted. Students should therefore be mindful about what they share on their personal accounts, as well as in group chats, on others’ pages, and on digital forums. If something you want to say has even the potential to be offensive or harmful to a person or group of people, you should refrain from saying it — or delete it.

This is particularly important if a student has used social media as a part of their application hook or core activities in high school. Perhaps you have written a blog, spread awareness through social media campaigns, shared video essays on YouTube, or created an online community around a shared interest—whether you link to your social media accounts in your application or not, referencing online initiatives of this kind can increase the likelihood of admissions officers searching for your profiles. In this case, it is all the more critical that you ensure that neither you nor anyone affiliated with your accounts have shared anything you would not want admissions officers to see and factor into your admissions evaluation. On the other hand, developing these social media accounts in a positive, professional, and strategically minded way can leave admissions officers with a more positive and dynamic understanding of your digital citizenship, thereby enhancing your application profile.

Should Students Link To Their Social Media Accounts On College Applications?

Generally speaking, students should only include professional social media accounts that are pertinent to their college admissions candidacy on their applications.

The social media accounts that students use for their private social lives should remain in private mode to ensure such information is not unintentionally broadcast to admissions officers or future employers. Additionally, if a student has concerns about whether any online content could be perceived as irresponsible or out of sync with a university’s values and code of conduct, do not include a link on the application.

That being said, if students have used social media as a tool for advocacy, research, networking, a passion project, or other positive initiatives, it may benefit their application to include a link to their profiles in their applications. While your resume and activities list offer limited space to describe your achievements and demonstrate your leadership in your community, a social media account curated toward your hook or activities can add color and dimension to your application. If you have used social media in conjunction with a passion project, linking your account can also go a long way in conveying your work’s reach and impact. This could be especially pertinent to students applying in the arts who have used social media as an online portfolio housing their performances and other creative work.

Ultimately, while it’s unlikely that your social media accounts will make or break your application, it’s crucial to curate them thoughtfully. Admissions officers are not necessarily searching on those platforms for reasons to reject you, but your social media posts have the potential to reinforce or undermine your application.

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The ultra-processed food industry has no business in sponsoring health and nutrition events

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• Stuart Gillespie , independent consultant, UK ,
• Chantell Witten , senior lecturer, University of the Witwatersrand, Department of Paediatrics and Child Health, Division Community Paediatrics, South Africa

A recent event “Nourish and flourish: The role of nutrition in improving women’s health outcomes ” organised by media platform Devex in partnership with Nestlé is the latest example in a long history of corporate infiltration of public health policy discourse. The event had been planned to take place on 17 July, but after a flurry of criticism via social media and open letters, Devex first postponed the event, 1 before later cancelling it, along with the wider partnership with Nestlé.

Devex is an international news organisation and a media partner of the United Nations and covers global development. Nestlé is one of a handful of transnational food behemoths who for decades have employed well honed industry tactics to make friends and influence people in the world of global health and nutrition policy. 2

The “deadly Ds” of policy interference include denying harms, disputing evidence, sowing doubt, disguising involvement (via front groups), and deflecting criticism with small scale, but high visibility partnerships like this one. 3

For many years, Nestlé has proactively sought to “retain and reward” influential academics who are favourable to its products and practices. 4 Endorsement by association is just one of many tactics from the well thumbed corporate playbook to mislead policymakers, researchers, practitioners, and the wider public. 5

The proposed event would have coincided with the launch of “Materna,” a new Nestlé product line (of costly “tailored nutritional solutions”) aimed at pregnant and postpartum women. 6

University nutrition symposia have also been targeted for sponsorship, including the 14th Continuing Nutrition Education Symposium at the University of Pretoria in September 2019, similar examples from East Africa, 7 and more recently when the European Obesity Congress removed Nestlé as a sponsor after protests. 8

Devex has in the past highlighted the threats posed by Nestlé and other infant formula manufacturers and the need to uphold and strengthen the International Code of Marketing of Breast Milk Substitutes. 9

So why did Devex engage with Nestlé in the first place?

We wrote to the executive editor to ask this question. She responded to say this was an “advertising partnership” that was deemed acceptable as “we were explicitly not addressing the topic of infant nutrition and because Nestlé is a regular partner and funder of global health organisations.”

This was perplexing to us: first, by the way Devex had disconnected women’s health from infant health, given the long track record of the formula industry exploiting women’s nutrition to influence infant nutrition (via the cross promotion of products and brand recognition), and second by the creeping normalisation of Nestlé as a “regular partner.”

Recently, the World Health Organization released a practical tool to help member states decide whether, when, and how to engage with the private sector. 10 The tool includes a due diligence process to follow and exclusionary criteria to “exclude engagement with private sector entities that harm public health.” This includes “the avoidance of all partnerships with entities from the food and beverage industry that violate the International Code of Marketing of Breast-milk Substitutes.” Along with other formula companies, Nestlé has come under criticism on numerous occasions for the way in which it markets baby milk formulas. 11 12 13

The tool also highlights the “promotion and marketing of breast milk substitutes, alcohol products, sugar sweetened beverages, and unhealthy foods contrary to WHO’s international codes, technical products and guidance” as major controversies which should be avoided. In April 2024, Public Eye and the International Baby Foods Action Network released a report describing how Nestlé was adding sugar to infant milk and cereal products sold in many low income countries. 14 Similar products sold in Switzerland and other European countries contained no added sugar. The highest amount found—more than 7 grams per serving (nearly two whole sugar cubes)—was detected in the Philippines in a product targeted at 6 month old babies. Nestlé responded to the investigation, saying there was some regional variation in its recipes but that the company is always transparent about the total sugars in their products. 15

Given this history and the new guidance, it was disappointing to see that a section head of UN Women, Jemimah Njuki, was an invited speaker at the Devex event. Why isn’t the United Nations united on conflicts of interest? We wrote to Njuki to ask why she had agreed to speak at a Nestlé partnership event, but received no response.

On 16 August, Unicef released new guidance to help advocates counter industry opposition to code implementation. Argument 19 of 36 focused on conflicts of interest, including sponsorship, stating Unicef’s unequivocal position that such conflicts cannot be managed, and they need to be avoided altogether. 16

Many have called for academics, researchers, and health professionals and organisations to walk away from offers of funding from the infant formula industry. 7 Having worked in this area for many years, with different UN agencies, it’s extraordinary to us that partnerships like this are still proposed and considered. The effort exerted in calling it out, time and time again, is energy that could and should be channelled to supporting young researchers and practitioners who want to make a difference.

Competing interests: none declared.

Provenance and peer review: commissioned, not externally peer reviewed.

• ↵ Devex. Notice of event postponement. https://pages.devex.com/Nestle-Nourish-and-Flourish_LP-Event-postponed.html
• Gillespie S
• ↵ Consulting SS. Nestle Nutrition South Africa stakeholder mapping. 2012. https://www.nestle-esar.com/sites/g/files/pydnoa441/files/common/nestleimages/publishingimages/documents/about/nestle_11122012update.pdf
• Gilmore AB ,
• ↵ Nestlé. Nestlé to expand its maternal health offering to support motherhood. 2024. https://www.nestle.com/media/news/materna-health-nutrition-motherhood .
• Sanders D ,
• ↵ Ching C. Opinion: Stop marketing breastmilk substitutes as breastmilk. Devex 2021. https://www.devex.com/news/opinion-stop-marketing-breastmilk-substitutes-as-breastmilk-100693
• ↵ World Health Organization. Supporting member states in reaching informed decision-making on engaging with private sector entities for the prevention and control of noncommunicable diseases: a practical tool. 2024. https://www.who.int/publications/i/item/9789240094840#:~:text=This%20Decision%2Dmaking%20tool%20offers,sector%20in%20addressing%20the%20prevention
• ↵ IBFAN-ICDC. Breaking the rules, stretching the rules 2017. https://worldnutritionjournal.org/index.php/wn/article/view/151
• ↵ Breastfeeding. Lancet 2023. https://www.thelancet.com/series/breastfeeding-2023
• Becker GE ,
• Zambrano P ,
• ↵ Gabarell L, Abebe M, Rundall P. How Nestlé gets children hooked on sugar in lower-income countries. Public Eye 2024 https://stories.publiceye.ch/nestle-babies/ .
• ↵ United Nations Children’s Fund (UNICEF). Countering industry arguments against code implementation: evidence and rights-based responses, 2024.