Network Support Engineer Resume Examples

Writing a resume as a Network Support Engineer can be a difficult task. As a Network Support Engineer, you are responsible for troubleshooting, maintaining and administering computer networks. Your resume should be crafted to highlight your expertise in network engineering, network security, network setup and maintenance, and system troubleshooting. This guide will provide you with tips and advice on how to write a Network Support Engineer resume that stands out and will help you land your dream job. Examples of resumes for Network Support Engineers will be included to help you get started and guide you in the right direction.

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Network Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Network Support Engineer with over 5 years of experience in designing, implementing, and troubleshooting networks. I have excellent interpersonal and communication skills, and I am highly organized. I specialize in both hardware and software network solutions and I am well- versed in a variety of operating systems and platforms. I have a proven track record of providing economical and efficient solutions to a range of clients.

Core Skills :

Network Design
Network Troubleshooting
Network Security
Network Maintenance
Installation and Configuration
Hardware and Software Solutions
Microsoft Windows
Networking Protocols
Active Directory
Cisco Devices

Professional Experience :

Network Support Engineer, ABC Solutions Ltd.– Dec 2017 – Present

Developed and implemented an efficient network infrastructure for a range of clients
Provided technical support and troubleshooting to clients regarding network issues
Installed and configured routers, switches, and other network devices
Maintained and monitored network performance
Resolved hardware and software issues on a timely basis
Performed security audits and made necessary modifications

Network Technician, XYZ Solutions – May 2014 – Nov 2017

Installed, configured and maintained hardware and software for networks
Troubleshot and resolved network problems in a timely manner
Performed regular maintenance tasks on network devices
Monitored network performance and security
Provided technical support to clients

Education :

Bachelor of Science in Computer Engineering, University of California – 2011 – 2014

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Network Support Engineer Resume with No Experience

Recent college graduate with a degree in Computer Science and Information Technology, eager to enter the networking field and help maintain and secure networks for businesses and organizations. Highly organized, detail- oriented, and able to learn quickly.

Network engineering and troubleshooting
Network design and implementation
Network security and compliance
TCP/IP and OSI network architecture
Network protocols (FTP, HTTP, POP etc.)
Windows and Linux server administration
Network monitoring tools
System administration
Networking hardware and software
Computer and network maintenance

Responsibilities

Installing, configuring and troubleshooting network hardware and software
Monitoring system performance and troubleshooting any issues
Implementing and maintaining network security measures
Developing and testing network backup and recovery procedures
Keeping up to date with the latest network technologies
Assisting other team members in resolving network issues
Documenting network setup and maintenance activities

Experience 0 Years

Level Junior

Education Bachelor’s

Network Support Engineer Resume with 2 Years of Experience

Dynamic and driven Network Support Engineer with 2 years of professional experience in providing excellent technical support to customers and colleagues. Highly knowledgeable in desktop and network troubleshooting. A team player with strong interpersonal and communication skills and an ability to work in a fast- paced environment.

Network administration, installation, and maintenance
Network security implementation
Network troubleshooting, diagnostics, and maintenance
LAN/WAN integration
Firewall management
Cloud computing
System scripting and automation
Network performance tuning
Strong problem- solving and analytical skills

Responsibilities :

Responsible for the installation, configuration, and maintenance of network systems and components
Performed network troubleshooting and diagnostics for optimal system performance
Analyzed and identified potential network issues before they occurred
Monitored network performance and implemented performance tuning
Developed and implemented effective security policies and procedures
Demonstrated excellent customer service skills in responding to customer inquiries
Implemented and managed LAN/WAN integration for an efficient network system
Created scripts for automation of daily network tasks and processes

Experience 2+ Years

Network Support Engineer Resume with 5 Years of Experience

I am an experienced network support engineer with over five years of industry experience. I have successfully provided technical support for a wide variety of network- related tasks and am highly knowledgeable about networking protocols, configuration, and troubleshooting. I have expertise in managing and monitoring active networks and have experience providing technical support for both hardware and software. I am highly motivated and have the ability to work independently or as part of a team.

Network protocols, configuration, and troubleshooting
Network monitoring and management
Technical support for hardware and software
Independent and team- oriented work
Effective communication
Managing and monitoring active networks
Configuring LAN and WAN networks
Troubleshooting network issues and resolving technical problems
Installing, upgrading, and configuring network hardware and software
Establishing network connections and configuring user settings
Monitoring server performance and providing technical support
Identifying security threats and taking preventive measures

Experience 5+ Years

Level Senior

Network Support Engineer Resume with 7 Years of Experience

Highly experienced Network Support Engineer with 7 years of professional experience in the information technology sector. Excellent knowledge in configuring and troubleshooting multiple networks, installing and supporting desktop and server operating systems, as well as managing software and hardware. Skilled in establishing and maintaining network security protocols and helping customers in resolving network- related problems.

Network Configuration
Desktop and Server Operating Systems
Software and Hardware Management
Network Security Protocols
Customer Support
System Maintenance
Location- based Networking
Problem Solving
Configuring and maintaining local area networks (LANs), wide area networks (WANs), and wireless networks.
Installing, configuring, and troubleshooting desktop and server operating systems.
Managing and monitoring software and hardware.
Configuring and maintaining network security protocols.
Providing customer support and resolving network- related problems.
Performing regular maintenance on the systems, including patching, upgrading, and monitoring.
Planning and implementing location- based networking solutions.
Diagnosing and resolving technical issues in a timely manner.
Analyzing and identifying system issues, and providing solutions.

Experience 7+ Years

Network Support Engineer Resume with 10 Years of Experience

I am an experienced and highly motivated Network Support Engineer with 10 years of experience in troubleshooting, diagnosing and resolving technical issues related to networking hardware, software, cabling and other system components. I have experience in configuring and maintaining LAN/WAN/VLAN networks, administering network security and resolving network performance issues. My expertise includes working with routers, switches, firewalls and wireless networks. My problem solving skills and ability to provide end- user technical support have earned me the trust and respect of my colleagues and clients.

Network Troubleshooting and Diagnostic
Network Configuration and Maintenance
Network Security Administration
Routers, Switches, Firewalls and Wireless Networks
Network Performance Evaluation and Optimization
LAN/WAN/VLAN Configuration and Troubleshooting
Virtualization Platforms
End- User Technical Support
Analyze and troubleshoot complex network issues
Configure and maintain LAN/WAN/VLAN networks
Monitor and optimize networks, identify and mitigate performance issues
Administer network security, implement security policies and monitor security alerts
Configure routers, switches, firewalls and wireless devices
Monitor and troubleshoot virtualization platforms
Provide end- user technical support and resolve network related issues
Create, maintain and update network related documentation and reports
Work with vendors to implement new technologies and solutions

Experience 10+ Years

Level Senior Manager

Education Master’s

Network Support Engineer Resume with 15 Years of Experience

Network Support Engineer with 15 years of experience in IT systems support and maintenance. Demonstrated success in designing, developing, and integrating complex network infrastructures for various companies. Proven record of providing exceptional customer service and offering solutions to customers.

Network Engineering
Systems Implementation
Systems Maintenance
Network Optimization
Data Analysis
Customer Service
Technical Writing
Configuring, installing and supporting computer networks and systems.
Troubleshooting network and system problems and diagnosing and solving hardware or software faults.
Providing technical support to internal and external customers either in person, over the phone, or by email.
Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.
Planning and implementing network security measures.
Preparing and maintaining technical documentation.
Researching and evaluating new products, technologies, and services.
Performing system backups and disaster recovery operations.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Network Support Engineer resume?

A network support engineer resume should cover all the technical and interpersonal skills needed to succeed in the role. It should highlight the most relevant experience and qualifications that the individual possesses.

Education: Network support engineers should have a bachelor’s degree in computer science or a related field. Additional certifications such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE) are also beneficial.
Experience: Relevant experience in setting up, configuring, and troubleshooting networks as well as experience in providing technical support and customer service should be listed. Any experience in administering security protocols, like firewalls and intrusion protection systems, should also be highlighted.
Skills: Network support engineers should have extensive knowledge and experience with operating systems (Windows, Linux, Mac OS, etc.), network infrastructures (VPN, DNS, DHCP) and application protocols (HTTP, FTP, DNS, etc.). In addition, they should have strong problem-solving skills and be able to communicate effectively with customers.
Other: It is beneficial to list any additional skills that the network support engineer has such as project management, database design and development, or scripting.

By including all of the above information in a network support engineer resume, it will demonstrate the individual’s ability to excel in the role.

What is a good summary for a Network Support Engineer resume?

A Network Support Engineer resume should be a summary of your experience and qualifications in designing, installing, and troubleshooting computer networks. It should highlight your technical skills and experience in network architecture, network security, and network maintenance. Your resume should include any certifications you have earned such as CCNA, and should also list any areas of specialization such as routing protocols, wireless networks, and network performance. Also list any experience you have in customer service and problem solving. Finally, make sure to include references that can vouch for your technical expertise and skills. With this information, you will have a powerful resume that will demonstrate your abilities and help you land a Network Support Engineer job.

What is a good objective for a Network Support Engineer resume?

Writing a resume for a Network Support Engineer role can be a daunting task. After all, the technical skills needed for this type of position are quite varied and complex. Fortunately, having a clear objective statement can help make the resume stand out and highlight why you are the ideal candidate for the job.

A good objective statement for a Network Support Engineer resume should focus on three key areas:

Demonstrate Technical Proficiency: Show your potential employer that you have the technical knowledge and expertise to be successful in the role. Highlight any certifications or advanced technical skills you have, as well as any experience you may have troubleshooting networks.
Proven Problem-Solving: Network Support Engineers need to be able to diagnose and resolve technical problems quickly and efficiently. Showcase any successful problem-solving you’ve done in the past, as well as any experience you may have working with customers to troubleshoot their issues.
Ability to Collaborate: Good Network Support Engineers must have the ability to collaborate with others to ensure successful outcomes. Showcase any team experience you have, as well as any times you’ve gone above and beyond to help colleagues or customers.

By highlighting these key areas in your objective statement, you can give your potential employer a better idea of your technical abilities and show them why you would make the perfect Network Support Engineer.

How do you list Network Support Engineer skills on a resume?

When assembling a resume to apply for a Network Support Engineer job, it is important to include skills that demonstrate your understanding of the job’s responsibilities. Network Support Engineers are responsible for troubleshooting, maintaining and installing networks, so highlighting experience and qualifications in these areas is essential.

To list your skills on a resume, include a “Skills” section beneath your profile summary and above your work experience. Use this section to describe your most relevant qualifications, such as experience with network architecture, protocols, and hardware.

Below are some example skills that you can use to list your Network Support Engineer qualifications on your resume:

Expert knowledge of networking protocols, including TCP/IP, DHCP, DNS, and HTTP
Proficient in troubleshooting and resolving network issues
Experience deploying, configuring, and maintaining network architecture
Ability to identify and mitigate security threats
Skilled at configuring and managing firewalls and routers
Knowledge of Cisco, Juniper, and other network hardware
Experience with wireless and wired networks
Familiarity with network monitoring and performance optimization tools
Excellent problem-solving and communication skills

What skills should I put on my resume for Network Support Engineer?

When applying for a Network Support Engineer position, it is important to make sure your resume stands out from the rest. This position requires a variety of technical skills and experience, and you want to make sure your resume reflects the full scope of your abilities. Here are some skills to consider including on your resume for a Network Support Engineer role:

Knowledge of network fundamentals, including network architecture, protocols, and security
Experience with installing, configuring, and troubleshooting routers, switches, and other network hardware
Ability to configure and troubleshoot firewalls and intrusion detection systems
Understanding of virtualization technologies such as VMware and Hyper-V
Working knowledge of different operating systems such as Windows and Linux
Experience with network monitoring tools such as Wireshark, Solarwinds, and PRTG
Familiarity with scripting and automation tools such as PowerShell and Ansible
Familiarity with network access control solutions such as 802.1X, RADIUS, and TACACS+
Ability to document network infrastructure, including network diagrams, network configuration files, and network access policies
Excellent communication and problem-solving skills
Ability to work independently and as part of a team

A strong Network Support Engineer resume should highlight your technical abilities as well as your problem-solving skills. With the right set of skills and experience, you can prove that you are a valuable asset to any organization.

Key takeaways for an Network Support Engineer resume

Network Support Engineers are responsible for troubleshooting, maintaining and providing technical support to computer networks. They play a critical role in keeping systems running smoothly and efficiently. When applying for a Network Support Engineer position, it is important to create a resume that highlights your skills and experiences in this field. Here are some key takeaways for crafting a Network Support Engineer resume:

Highlight Key Technical Skills: Your resume should include a comprehensive list of your technical skills and knowledge, including proficiency in network troubleshooting and maintenance, knowledge of wireless and wired networks, and experience with network infrastructure and systems.
Showcase Relevant Experience: Be sure to include any relevant experience you have in network engineering and support, such as previous work as a systems administrator or experience as a network administrator.
Include Certifications: Many employers prefer hiring candidates with certifications, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA). Listing these certifications on your resume can give you an edge over other applicants.
Demonstrate Other Skills: In addition to your technical know-how, employers are looking for candidates with strong problem-solving, communication, and analytical skills. Include examples of how you have demonstrated these skills in the past, such as through successful troubleshooting or communication with clients.
Emphasize Your Achievements: Finally, don’t forget to emphasize any achievements you have made in the field, such as successfully managing large-scale projects or completing complex systems upgrades. This can help you stand out from other applicants and make you a more attractive candidate.

By following these tips, you will be able to create an effective Network Support Engineer resume that will help you get the job you want.

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Network Support Engineer Resume Samples

The job role of a Network Support Engineer is to design, build and analyze computer or data systems of the organization. The typical job duties that can be found on the Network Support Engineer Resume are – installing new software, installing new hardware , fixing network faults, overseeing security of all systems, network maintenance , training staff on new systems, supervising helpdesk staff, providing technical support to the users, monitoring day-to-day network use, upgrading old network systems , and responding to technical inquiries.

Aside from formal education, the job applicants are supposed to depict on the resume plenty of work experience and the following skills – multitasking abilities, an up-to-date knowledge of latest trends in networking field, and in-depth knowledge of network type mainly with LAN, WAN, GAN and MAN. A Bachelor’s degree in Computer Science or information technology is commonly seen on most resumes.

Resume Samples
Engineering
Network Support Engineer

Network Support Engineer Resume

Summary : Over 9 Years of experience in IT industry with managing and maintaining various Network Infrastructure, remote support requirements and IT security. Strong experience in Network security using ASA Firewall, Checkpoint, Juniper SRX, Palo Alto, Cisco IDS/IPS, AAA, and IPSEC/SSL VPN.

Skills : MS Office/MS Access 2010/Windows 7/Linux/Bash.

Description :

Responsible for performing administration on BGP & OSPF routing protocols.
Configured route redistribution between EIGRP and OSPF.
Involved in Network Designing, Routing, DNS, IP Sub netting, and TCP/IP protocol.
Performed Route Filtering and Route Manipulation by applying distribute-lists, route-maps and offset lists.
Provided Layer-3 redundancy by implementing HSRP in the network.
Hands-on experienced in implementation and troubleshooting of BGP, OSPF, IPV4 and Ethernet Protocols.
Managed various VLANs, IP addressing for various subnets, VLAN Trunking between various ASW.

Sr. Network Support Engineer Resume

Summary : Desires to work in a team-oriented environment on new or legacy software with concentration on planning, performing, managing and supporting applications.

Skills : LINUX Certified Administrator, UNIX Administration, Brocade Storage Area Network Administration.

Sr. Network Support Engineer Resume Example

Researched and recommended network hardware and software solutions to clients.
Provided hardware, software, and desktop support to network infrastructure upgrades or implementations.
Troubleshoot, determined and implement corrective measures for all local and wide area network issues.
Built or upgraded network workstations and servers.
Installed and configured supplemental operating systems services (IIS, Proxy, DHCP, and WINS).
Maintained and updated documentation of all network systems and configurations.
Researched, executed and documented software license compliance.

Jr. Network Support Engineer Resume

Summary : Dedicated Network Security professional with several years of experience. Focused on providing secure networks for Enterprise & Ecommerce Networks. Committed to meeting SLA agreements & info security compliance requirements by designing, building, supporting accordingly.

Skills : Java, Linux, HTML, PHP.

Jr. Network Support Engineer Resume Example

Supported technical assistance center responding to customer network outages.
Used protocol analyzer to interpret layer 2 and layer 3 messages to isolate and correct troubles.
Interfaced with equipment vendors to ensure inter- operability.
Installed Madge Access Switch at customer premise.
Turned up network circuits with carriers, including ISDN (PRI & BRI) & T1 circuits for voice, video & data.
Setup inverse multiplexer (imux) to make 384k video conference calls over the public switched network.
Built trunk groups and dial plans for customer's applications.

Network Support Engineer III Resume

Objective : Essentially a problem-solver and a team player who aims at contributing passion and skills in an exigent and dynamic corporate environment that allows an opportunity for growth whilst also achieving the organizational goals.

Skills : Provided support to IT hardware, software networks.

Network Support Engineer III Resume Example

Configured and maintaining Cisco 7200, 4400, 5000 and 6500 platforms.
Troubleshoot connectivity issues involving VLAN's, OSPF, QoS etc.
Supported, monitored and managed the IP network.
Performance monitored of various applications and web servers to maintain quality of service and network stability.
Maintained core switches, creating VLAN's and configuring VTP.
Designed IP Addressing schemes, VLAN tables and Switch port assignments, Trunking and Ether-channel implementation.
Gained hands on experience with VLSM, STP, VTP, VLAN Trunking.

Network Support Engineer II Resume

Objective : Over 2 years experience in Network Support Engineer(IDQ) Extensive experience with Data Extraction, Transformation, and Loading (ETL) from Multiple Sources.

Skills : C, Java, System Verilog, SoC, VLSI, Verilog, Python, Algorithms, Networks, SQL.

Network Support Engineer II Resume Model

Analyzed and designed server and storage systems.
Maintained Wide Area Networks (WAN) Optimize LAN by monitoring applications in a real-time environment.
Performed key role in providing engineering support on call to the clients in the US.
Assisted in upgrading workstation and printers etc.
Involved in sales for tech support services for out-of-warranty Cisco products.
Installed, Configured, and Maintained Microsoft networks.
Designed and upgraded network infrastructures.

Network Support Engineer I Resume

Summary : Over 8 years of extensive hands-on experience in IP network integration, deployment and troubleshooting. Hands-on configuration and experience in setting up Cisco routers to perform functions at the Access, Distribution, and Core layers.

Skills : Nortel Real Time Networking NCTS, Nortel Passport Certified NNCSS, Structured Cable And Wiring, Frame Relay Routing, ATM Routing, TCP/IP, Unix.

Network Support Engineer I Resume Sample

Ensured that proper procedures were followed and assisted if necessary.
Product lines supported were GSM, GPRS/ UMTS and briefly support CDMA Passport related components.
Approved work orders and scheduled work assignments.
Generated trouble tickets for internal customers and performed remedial action.
Assisted upper level support groups for gathering trace data for design analysis.
Developed root cause analysis for product deficiencies.
Performed document update requests that ensured work procedures were kept current.

Network Support Engineer/Technician Resume

Summary : 5+ Years' Experience in Networking, including hands-on experience in IP network design providing network support, installation and analysis. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols.

Skills : Routing: Static Routing, RIPv1, RIPv2, RIPnG, IGRP,.

Network Support Engineer/Technician Resume Sample

Designed, validated and implemented LAN, WAN & WLAN structure to suite client's need.
Performed troubleshooting and monitored routing protocols such as OSPF, EIGRP & BGP.
Experienced with Checkpoint Firewall policy provisioning.
Configured and troubleshoot OSPF and EIGRP.
Active Directory user's management and planning for authoritative and non-authoritative restore.
Experienced with protocols such as Frame Relay, IEEE 802.11 and VLAN, OSPF and BGP, DNS, DHCP.
Worked on various scanning and Sniffing tools like Ethereal.

Objective : Over 5 years of working experience with Cisco products. Experienced in large-scale enterprise network maintenance and migration with expertise in designing planning, and testing of enterprise LAN/WAN products and protocols.

Skills : LAN, WAN, Linux, Unix.

Worked on the entire project from cabling to IP addressing assignment.
Supported a wide range of products from Cisco Systems, Troubleshooting of Routers and Switches.
Configured and installed of Cisco Routers and Switches.
Configured and worked with Cisco Routers and Switches using protocols like RIP, EIGRP, and OSPF.
Managed the Routing protocol and Encapsulation Protocol.
Troubleshoot of WAN connectivity problems.
Configured STP for loop prevention and VTP for Inter-VLAN Routing.

Network Support Engineer/Consultant Resume

Summary : Interested to working in this Organization & Seeking a challenging career to utilize skills, abilities & creativity in addition to begin resourceful and flexible to the organization. Aspiring to work with a professional organization using own domain knowledge and strive to contribute best through sincere, hard and aimed +efforts, thus helping in growth of organization.

Skills : Network Tech, Network Administrator.

Network Support Engineer/Consultant Resume Format

Provided technical support to approximately 200 users both remotely or onsite on both PC and MAC.
Troubleshoot various models of network printers remotely.
Created and troubleshoot Active Directory accounts and assign to appropriate organizational unit.
Used ticket system to track status or each work load.
Performed weekly and monthly maintenance onto servers.
Provided email configuration on Android, Blackberry, and IPhone.
Managed Blackberry user accounts with BES server.

Network Support Engineer/Specialist Resume

Summary : Over 6 years of professional experience in Network engineering with Cisco Certifications, performing Network analysis, design, Implementing, capacity planning with a focus on performance tuning and support of large Networks.

Skills : IT Engineer, IT Specialist.

Network Support Engineer/Specialist Resume Sample

Replaced outdated Cisco switches & routers in existing data centers & installing new Cisco switches & routers.
Responsible for layer 2 security which was implemented using a dedicated VLAN ID for all trunk ports, setting user ports to non-TRUNKING, deployed port security when possible for user ports.
Migrated from 2500 series Routers to 2600 series.
Configured & maintened of Cisco 2600 series routers with OSPF protocols.
Configured and implemented various protocols on 2800 series router for efficient performance of network.
Upgraded the network by translating protocols like EIGRP to OSPF.
Redistributed from RIP to OSPF and vice versa by implementing Hub and Spoke topology with a Frame Relay Switch.

Network Support Engineer/Administrator Resume

Summary : An analytical and results-driven information technology professional with comprehensive technical expertise in network engineering, hardware/software installation. Extensive background in network integration with web/application servers and desktop applications.

Skills : Bridges, Routers, Switches, and other peripheral devices.

Network Support Engineer/Administrator Resume Template

Analyzed enterprise campus architecture and implemented VLANs, spanning tree, inter-VLANs routing, high availability, redundancy, and security in campus networks.
Utilized Ghost/Cloning software to image over 400 PCs.
Set up and maintained wireless network for student group.
Diagnosed issues and made software/setting adjustments as necessary, including reconfiguring network devices with faulty operating systems.
Achieved over 80% network issue resolution and high customer satisfaction rating.
Saved 30% in equipment and maintenance costs by optimizing networking devices to reduce inventory needed.
Maintained 95% or greater "up-and-running" efficiency for all network devices, terminals, and PCs.

IT Network Support Engineer Resume

Objective : Certified Professional in Routing and Switching (CCNA) seeking a varied role that will allow to consolidate both educational and professional background, expand knowledge and provide opportunities for personal and professional growth in the field of networking technology.

Skills : LAN, Network Tech, IT Engineer.

IT Network Support Engineer Resume Template

Supported enterprise network consisting of two redundant Data Centers that facilitates connectivity over 5,000 client workstations.
Supported corporate network consisting of over 800 users across 10 domestic and 9 international offices.
Supported client facing network with over 2000 clients worldwide.
Documented network topology and site configurations (includes topology diagramming with MS Visio).
Successfully prioritize and complete projects and daily activities.
Administered and evaluated network management/monitoring tools (What's Up Gold, Cisco ACS, Concord EHealth, Ethereal and other home grown tools) to ensure optimal performance.
Communicated WAN carriers for our diverse circuits.

Summary : To obtain a Network Support Engineer position in a company where managerial, technical and customer focused skills will benefit both a prospective employer. To continue to grow technical and management skills, and obtain key certifications.

Skills : Network Admin, IT Coordinator.

Analyzed, planned, designed, and installed new personal computer systems and review, monitor, and upgrade existing personal computer systems.
Recommended the purchase of software or hardware to meet user needs.
Installed new, and maintain existing hardware and software.
Analyzed business needs and new technology and make recommendations.
Investigated hardware problems and perform system hardware and communication connection repairs.
Configured and maintained the San Diego-based LAN servers and workstations.
Worked with multiple hardware and software platforms at an intermediate level.

Lead Network Support Engineer Resume

Summary : Over a year and a half of experience in design, development, implementation, troubleshooting, and maintenance of complex network systems Expertise in IP Sub-netting and worked on design and allocation of various classes of IP Addresses.

Skills : Help Desk Support, IT Tech.

Lead Network Support Engineer Resume Sample

Maintained and Troubleshooting LAN connectivity problems using Ping, Traceroute.
Managed the IP address space using subnets and variable-length subnet masks (VLSM) Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
Worked along with the team in ticketing issues.
Assisted in troubleshooting LAN & WAN connectivity and hardware issues in the network of 10000 hosts.
Studied and analyzed client requirements to provide solutions for network design, configuration, administration, and security.
Experienced with configuring BGP, OSPF on 7609 routers.
Maintained redundancy on Cisco 2600, 2800, and 3600 routers with HSRP.

Network Support Engineer/Executive Resume

Summary : Over 8+ years of experience in network engineering, designing, integration, deploying, maintaining, and supporting a broad range of LAN/WAN communication systems and troubleshooting LAN, WAN, MPLS in the branch, campus, and Datacenter environments.

Skills : Network Engineer, Network Admin.

Network Support Engineer/Executive Resume Format

Assisted in troubleshooting LAN connectivity and hardware issues in the network.
Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
Managed the IP address space using subnets and variable-length subnet masks (VLSM) Interacted with support services to reduce the downtime on leased lines.
Monitored performance of network and servers to identify potential problems and bottlenecks.
Performed RIP & OSPF routing protocol administration.
Troubleshoot problems on a day-to-day basis and provide solutions to fix them.
Maintained and Troubleshooting connectivity problems using Ping, Trace route.

Associate Network Support Engineer Resume

Objective : Highly adaptable with the ability to multi-task while ensuring a positive attitude in high-paced environments. Eager to learn new skills and take on additional responsibilities.

Skills : Operating Systems Windows /XP/Vista/7Server 2003/2008, Linux Fedora/Ubuntu Networking Cisco Routers And Switches, VPN, ACS, And Cisco PIX.

Associate Network Support Engineer Resume Sample

Designed, monitored, and maintained computer networks.
Upgraded and expanded computer network system.
Provided estimating the cost of materials and labor to have SIP Trunking.
Configured networks, remote access systems, computers, and periphery equipment including faxes, copiers, scanners, and printers into one system.
Monitored system performance to ensure that demands were being met.
Installed and configured NetGear RP114 Cable DSL, NetGear 48 port switch, Cisco AIR-AP1242AG, and Motorola Netopia 3346N-ENT Broadband Router.
Installed upgraded software Norton 360 Antivirus, QuickBooks, and UPS WorldShip for the network.

Summary : To attain a challenging Network Support Engineer position in networking where can utilize technical skills and experience to make a positive contribution within the organization.

Skills : Microsoft Office, Excel, Engineer.

Tested computers and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs.
Provided specifications of the systems and equipment as required.
Identified and solved any problem that affects computer/operating systems performance.
Installed and upgraded computer peripheral devices such as photocopiers, printers, scanners, and modems.
Networked and connected computers within the same organization to enhance communication.
Trained and oriented employees with computer system hardware and software.

Objective : Result-oriented Network Security Consultant with more than 8 years experience and rigorous experience in assignments entailing setup & smooth functioning of Corporate Networks.

Skills : Routing, Switching, Security, Load balancer, Cloud Computing.

Created firewall rules on Palo Alto Panorama for a complex network infrastructure.
Configured and Administrated Palo Alto Firewalls.
Migrated and implemented new ACL solutions with Cisco ASA Firewall series 5505, 5510, 5540 series.
Performed code upgrade on the Cisco firewalls.
Troubleshoot access issues on Palo Alto for multiple customer locations.
Firewall rule set changes as per client requirements.
Upgraded multiple firewalls and Network devices under a planned maintenance window.

Objective : Results-driven IT professional with an extensive understanding of the administration and support of Information Systems with 4 years of professional work experience. Strong hands-on technical knowledge in electronics, LAN/WAN network systems, database, and systems administration.

Skills : IT Support Engineer, IT Specialist.

Implemented and troubleshoot Site to Site as well as Remote Access VPNs using Cisco ASA firewalls.
Maintained off-site storage necessary for recovery processes.
Upgraded/migrated windows server software and exchange.
Supported and led the implementation of Facebook's production network infrastructure in the datacenter.
Performed hands-on troubleshooting and repair of network hardware, software, and network circuits.
Performed network maintenance including hardware and software upgrades, migrations, decommissioning, and capacity upgrades.
Managed and updated work assignments through our internal task tools and repair ticketing systems.

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• Led the redesign and implementation of enterprise-wide network infrastructure that supported over 5000 users, enhancing network performance by 40%
• Managed a team of 10 engineers in the deployment of a unified communication solution which reduced project delivery time by 25%
• Developed and enforced network security policies that decreased security breaches by 35% within the first year
• Initiated a cost-saving project by replacing legacy hardware, saving the company $1.2 million annually
• Collaborated with cross-functional teams to develop network disaster recovery plans, reducing potential recovery time by 50%
• Spearheaded the migration of network operations to a hybrid cloud environment, increasing system scalability and reliability
• Designed and implemented new branch network setups across 10 locations, enhancing connectivity and reducing latency by 20%
• Automated routine network maintenance tasks, which increased team efficiency by 30%
• Contributed to the development of an internal tool for network configuration management, reducing configuration errors by 15%
• Provided high-level technical support for network issues, resulting in a 90% satisfaction rate from internal stakeholders
• Upgraded network security measures, decreasing vulnerability exposure by 25%
• Analyzed and monitored network data traffic patterns to predict potential bottlenecks and suggest improvements
• Assisted in the rollout of a new VoIP system that reduced operational costs by 20%
• Implemented network performance benchmarks, which led to ongoing improvements and a 10% reduction in complaints
• Supported network expansion efforts by integrating new technologies into the existing framework

15 Network Engineer Resume Examples & Guide for 2024

Your network engineer resume must clearly showcase your technical competencies. Highlight your proficiency with routing protocols and network hardware. In addition to technical skills, emphasize your problem-solving abilities and experience with network security. These points demonstrate your well-rounded expertise in the field of network engineering.

All resume examples in this guide

resume for experienced network support engineer

Senior Network Engineer

Junior Network Engineer

Entry-Level Network Engineer

AWS Network Engineer

CCNA Network Engineer

Cisco Network Engineer

Cloud Network Engineer

F5 Network Engineer

L2 Network Engineer

Network Administrator

Network Security Engineer

System And Network Engineer

VOIP Network Engineer

Wireless Network Engineer

Resume guide.

Formatting Tips

Experience Section

Hard & Soft Skills

Education & Certifications

Summary & Objective

Additional Sections

Key Takeaways

By Experience

You're all set for a new role as a network engineer, but there’s just one problem - no interview invitations so far. With all the experience, a real passion for networking, and every skill necessary, your qualifications are solid. Yet, your inbox remains surprisingly quiet.

If you're ticking all the right boxes in the job descriptions but aren't getting calls for interviews, your resume might be the issue. Even experienced network engineers with more than 5 years under their belt can struggle if their resumes don't catch the eye.

Unfortunately, it's not CTOs but recruiters who often see your resume first, and they might not understand the difference between firewalls and VPNs or recognize other technical details that demonstrate your expertise.

Not all recruiters are tech experts, so this guide is here to help you create a resume that any HR can easily understand.

Want to get that precious call? Here’s what to do:

Choose a resume template that puts your expertise as a network engineer front and center.
Identify the crucial sections of your resume and organize them for maximum impact.
Demonstrate your experience with network engineering technologies.
Detail your achievements and illustrate your impact on projects and the industry.
Highlight key skills from the job description to meet the expectations of potential employers.
Include your educational background, focusing on degrees or certifications relevant to network engineering.

Are you looking for more job openings in the network and security field? We’ve got just what you need. Browse through these resume examples.

L2 Network Engineer Resume
Cisco Network Engineer Resume
Senior Network Engineer Resume
Ccna Network Engineer Resume
Cloud Network Engineer Resume
Aws Network Engineer Resume

How to format a network engineer resume

Choosing the right resume format is crucial for standing out with your application as a network engineer. Here are three main formats you can consider:

Reverse chronological resume : Ideal for those with extensive experience in network engineering, this format lists your previous jobs starting from the most recent and going backward.
Functional resume : This format is best if you’re new to network engineering, changing careers, just starting out, or have gaps in your employment history. It emphasizes your skills rather than your past jobs.
Hybrid resume : Merging the benefits of both chronological and functional formats, the hybrid resume allows you to highlight your most relevant skills and achievements at the top, followed by a concise work history. This is useful for showing experiences that align well with the network engineering position you're targeting.

To make your resume impressive to recruiters, follow these tips:

Pick a modern resume template and avoid cluttered designs because they can look busy and distracting. Simple templates let your achievements shine without distractions.
Choose readable fonts like Rubik, Lato, or Times New Roman, and keep the size between 10 and 12 points for readability.
Keep your network engineer resume to one page if you're entry-level or mid-level, and extend it to two pages if you have lots of experience.
Use consistent margins around 1 inch to ensure your resume looks neat and organized.
Begin with a header that includes your name, job title, contact information, and links to your GitHub and LinkedIn profiles .
Always save your network engineer resume as a PDF file to preserve the formatting across different devices.

As a network engineer, you should emphasize your strategic leadership and the impact of your projects on your resume. Tailoring it with appropriate keywords listed in the job ad will help it to pass through Applicant Tracking Systems , which many companies use to screen applicants.

Want to make sure your resume clears those ATS hurdles? Check out our AI resume checker . It evaluates your resume on 16 key points for free, helping you make it attractive to recruiters.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Strengthen your application by including these important resume sections .

The top sections on a network engineer resume:

Contact information : This is necessary to provide ways for potential employers to reach you for scheduling interviews or asking additional questions.
Professional summary: Here you can show your most relevant skills, experience, and career goals that directly align with the network engineer position.
Work experience: This section highlights your former roles, responsibilities, and achievements in network engineering, proving your professional competence.
Technical skills: This is where you list specific technical abilities related to network engineering, such as proficiency with network protocols, hardware, and software.
Certifications and education: Essential for your resume as it displays your academic and additional training qualifications, such as Cisco network certifications, that prove your expertise in the field.

These sections allow recruiters to assess your potential contributions to their organization.

What recruiters want to see on your resume:

Proficiency in network protocols: This confirms that you understand different network communication protocols, allowing for effective data transmission.
Knowledge of network hardware and software: Having this knowledge demonstrates your ability to set up, configure, manage and troubleshoot the physical and virtual aspects of the network.
Experience with network security measures: This is important as it shows you're capable of protecting the company's data and network infrastructure from breaches.
Relevant certifications: Certifications like Cisco's CCNA and CCNP show that you have been trained and tested in key areas of network engineering, which enhances credibility.
Problem-solving skills: Being an effective problem solver suggests you can quickly and efficiently diagnose and repair network issues, reducing downtime.

Demonstrating your skills as a network engineer requires clear descriptions of your work experience. We'll go into more depth on this topic in the next section.

How to write your network engineer resume experience

The resume experience section is where you detail your accomplishments as a network engineer. For each job entry, highlight specific results and projects you’ve completed.

When you’re tailoring your resume, really dig into the job description . Look for specific skills or tools they’re asking for, like Cisco, Juniper, or network protocols you're familiar with, and then match those with your own experiences.

Think about times when you’ve solved problems or improved something. Those are the examples you want to put on your resume because they show you can handle the job and get results.

Hiring managers are looking for people who solve problems and make things better for the company and its customers. If you can show that’s what you do, you'll rise above the competition.

Let’s check out two examples of listing work experience on a resume. First, we’ll look at the WRONG way to do it.

• Handled different network projects to support business objectives and technology updates.
• Monitored and adjusted network systems to maintain performance standards.
• Managed network security measures to protect data.
• Used standard tools to oversee and optimize network operations.

Right now, your accomplishments aren't really catching the eye, since they seem routine. With entries like this, you're unlikely to get past the ATS filters. Check out the improved version below.

• Handled over 20 network projects annually to align with strategic business objectives and facilitate technology updates, increasing overall efficiency by 15%.
• Monitored and adjusted network systems across 5 locations, achieving a 99% uptime and consistently maintaining top performance standards.
• Managed network security measures that reduced data breaches by 40% through rigorous implementation of advanced security protocols.
• Used standard tools to manage and improve network operations, achieving a 20% faster response time and better bandwidth management.

Notice the use of action verbs like 'handled,' 'monitored,' and 'managed.' These verbs showcase the candidate's role in leading, solving problems, and overseeing important tasks.

This section stands out because it includes specific metrics such as a 15% increase in efficiency, a 99% uptime, a 40% reduction in data breaches, and a 20% improvement in system response times. These numbers clearly show the candidate's effectiveness and their ability to track and report their achievements.

Besides, the list mentions the candidate's use of industry-standard tools, highlighting their technical skills in network operations. This efficient use of language eliminates the need for a separate skills section, saving space on the resume and keeping the focus on proven results.

Include specific numbers in your resume whenever appropriate to underline any excellent results you've achieved.

How to quantify impact on your resume

Here are some suggestions on how you can lay out your measurable successes:

Detail the size of the networks you managed to demonstrate your ability to handle large-scale operations and maintain system integrity across extensive environments.
Include how many network issues you resolved to show your knack for fixing problems, ensuring network stability and efficiency.
State the percentage increase in network efficiency to present your role in boosting the speed of operations and indirectly accelerating productivity.
Specify the cost reductions you achieved to indicate your skill in resource management and your effectiveness in cutting network management and setup expenses.
Highlight the number of security vulnerabilities you identified and addressed to showcase your focus on network security and your contributions to protecting company data.
List the number of upgrades or implementations you completed to show how you improved and updated the network system with new technologies.
Mention the overall uptime of the networks you managed to let recruiters understand your efforts in maintaining an optimal network environment for operations.
Specify the number of disaster recovery plans you implemented to underline your skill in preventing and handling network failures to maintain business operations.

Don’t lie on your resume . It will probably be discovered during the interview, and that could cause your application to be rejected.

If you don't have much experience and are tempted to exaggerate on your resume, hold off. For anyone aiming to become a network engineer, make sure to check out the next section. It’s packed with helpful tips that’ll help you move your application forward honestly, without any fluff.

How do I write a network engineer resume with no experience

If you're just starting out as a network engineer, it's a good idea to work on personal projects to bolster your resume. Simple tasks like setting up small network configurations or tweaking router settings can serve as practical experiences. You can use resources from platforms like Stack Overflow and GitHub to learn more about network management.

In case you've worked on some projects, here's how you can include them in your resume:

Frame your personal projects as freelance work or academic experience.
Add any technical workshops or competitions you've attended, especially if you've gained any awards or certifications.
Mention your experience in hackathons or relevant online communities, particularly those related to network engineering or IT infrastructure.
Emphasize skills such as teamwork, problem-solving, and system management. Use examples from educational projects or previous employment to show how these skills translate to network engineering.
Start your resume with a clear objective statement that expresses your interest in network engineering and highlights any related experience. Keep it brief—aim for 3-4 sentences.

All these pointers highlight your drive and competence, putting your resume on the fast track to the "interview" pile.

How to list your hard skills and soft skills on your resume

When tailoring the skills section of your network engineer resume, aim for clarity and impact. Include both your technical knowledge in network tools like Cisco and Juniper, and soft skills like analytical thinking and problem-solving. Emphasize your proficiency in relevant technologies, particularly network management software such as Cisco IOS, and Juniper Junos, or network monitoring tools like SolarWinds and Wireshark. Also, even a basic understanding of Python can be a valuable asset to your resume.

In addition to hard skills , make sure to also include some personal traits on your resume to demonstrate that you can work well with others and easily integrate into the company's environment.

According to Linkedin data, employees who possess both hard and soft skills tend to get promoted 8% faster than those who only have hard skills. This trend is even more pronounced among professionals in the tech industry.

How to list your education and certifications on your resume

The education section of your resume is crucial for validating your qualifications and readiness for the role of a network engineer. Be sure to underscore any degrees in computer science, network engineering, or related fields, as well as any relevant certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or CompTIA Network+.

This section demonstrates your formal training and adherence to industry standards, making you a credible candidate for potential employers.

Remember, when listing education, you should place it near the top of your resume if you're relatively new to the field. For those with extensive professional experience, the education section can follow the work experience section. Here’s how to structure and show your academic background:

Institution name: Begin with the university or college where you studied.
Institution location: Note the city and state of the institution.
Degree and field of study: Specify the degree you obtained and your field of study.
Date of graduation: State your graduation date or, if still studying, your expected graduation .
Relevant courses and honors: Mention any courses related to network engineering and any honors like cum laude that may support your application.
GPA: List your Grade Point Average if it's above 3.5 to underline your academic success.
Professional certifications: List any relevant certifications, focusing on those pertinent to network engineering.

Here's how to organize this section of your resume.

• Specialized in advanced networking technologies and network security.
• Completed a thesis on optimizing network infrastructure through AI-driven solutions.
• Focused on network architecture, data communications, and systems management.
• Worked on several projects utilizing Cisco routers and switches for network setup and configuration.

Obtaining advanced certifications underlines your expertise and proactive approach to navigating today's technology challenges. Adding your certifications to your resume is straightforward. Here’s how you should do it:

List the certifications you've earned.
Provide the names of the institutions that issued them.
If applicable, indicate the expiration dates of each certification.

Here are the top 5 certifications for network engineers to include on a resume:

Best certifications for your network engineer resume

Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Certified Information Systems Security Professional (CISSP)
Juniper Networks Certified Internet Specialist (JNCIS)
CompTIA Network+

How to write your network engineer resume summary or objective

Starting off your network engineer resume with a personal statement , like a summary or objective, is a great way to grab attention. It’s your chance to introduce your skills, experience, and career goals, making a strong first impression right off the bat.

Personal statements are vital, especially if you have a diverse educational background or a wide range of experiences. They help clarify how your skills and experiences make you a great fit for the job you’re applying for.

Here’s the difference between them:

A resume summary focuses on your past job experiences and how they prepare you for the job at hand.
An objective statement , on the other hand, talks about your career goals and how they align with the job you want.

For entry-level network engineers, an objective is a good choice because you might not have much experience yet. Here’s how to create one:

Tailor it to the job description, using specific keywords and skills mentioned there.
Express your eagerness to learn and grow in the field.
Use action verbs to keep things lively.
Keep it concise—about 3 sentences should do.

If you’ve got a lot of experience, go for a summary. Here’s the best way to do it:

Underscore skills and experiences that match what the job needs.
Use keywords from the job description to make your summary resonate.
Talk about past achievements in your roles and try to quantify them if you can.
Keep your sentences action-oriented.
Aim for a brief but powerful summary, about 3-5 sentences.

Tailoring your resume summary to fit each job application may be time-consuming, but makes a huge difference, so we advise you to do it.

Now, take a look at this example of a network engineer resume summary:

You see words like "solid background," "history," and "experienced" popping up? They pretty much mean the same thing, right? It would be wise to use that space for more significant details that can truly capture a recruiter’s interest. Look at the example below:

Now hiring managers know that you:

Bring over 7 years of experience in networking, security, and server management.
Have mentored more than 50 new engineers, showing strong leadership skills.
Have tackled and solved thousands of tough technical issues.
Find innovative ways to solve complex business problems.
Are ambitious and looking to step up into a senior role at Meta.

Additional sections for a network engineer resume

Besides the must-have parts on your resume, consider adding additional sections to show your unique personality and human side. Here are a few ideas that could be useful:

Awards and achievements: Showcase any notable awards or recognitions you’ve received, like Best Network Implementation in a company-wide project or recognition for outstanding problem resolution. Make sure the awards are relevant and verifiable.
Passions: Including a section on your hobbies and interests outside of work can make you seem more well-rounded. Whether it’s blogging about technologies, participating in hackathons , or even non-tech activities like biking or swimming, sharing your passions shows you have a balanced lifestyle.
Languages: Fluency in multiple languages can be a significant advantage in today’s global workforce, particularly in a multinational corporation, setting you apart from other candidates.
Volunteering: Adding any volunteer work to your resume, especially if it's related to technology or community service, showcases your dedication and readiness to apply your skills outside of paid roles.

How to put a Projects section on a network engineer resume

Usually, recruiters or even CTOs prefer to see your work firsthand. They need to assess if your approach to network engineering and your technical knowledge is a good fit with their ongoing projects. To properly feature your project:

State the project’s name and the location where it was conducted.
Provide a concise summary of the project’s objective and the problem it addressed.
Specify the dates you were involved.
Emphasize a key outcome or advantage derived from your project.
If available, include a link to view your project online.
• Spearheaded the optimization of WAN, enhancing network connectivity and performance across regional offices by 35%.
• Designed and deployed scalable network infrastructures tailored for startup ecosystems, resulting in a 50% increase in data handling efficiency.

For a network engineer's resume, the Projects section is a great place to show off what you can do. Just remember to pick your best projects that are really relevant to the job you're going for—this keeps things focused and prevents boring the recruiters. Also, before you put any proprietary work on there, make sure you've got the green light to share it. This way, you look professional and ready to go!

Key takeaways

Building a great network engineer resume is kind of like optimizing a network. It’s all about the right connections and configurations. Just keep these easy tips in mind, and you'll do just fine.

Pick a resume format that highlights your experience, like a reverse chronological layout for those with a lot of experience, or a hybrid format if you have less experience or gaps in your work history.
Make sure your resume is ATS-friendly with standard fonts and formatting and without complex elements that could cause scanning errors.
List your achievements using specific numbers, like how much you increased efficiency or decreased downtime.
Include important technical and soft skills from the job description to match what employers are looking for.
Display your educational achievements and any relevant certifications like CCNA or CCNP.
Include sections for awards, languages, or volunteering to show a well-rounded skill set.

Network Engineer resume examples

Explore additional network engineer resume samples and guides and see what works for your level of experience or role.

Looking to build your own Network Engineer resume?

Resume Examples

15+ Tried and Tested Career Change Resume Tips (with examples)

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Network Support Engineer Resume Examples and Templates

This page provides you with Network Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Network Support Engineer resume.

Network Support Engineer Resume Sample and Template

What do Hiring Managers look for in a Network Support Engineer Resume

Technical Proficiency : Proficiency in networking technologies, protocols, and hardware, such as routers, switches, and firewalls.
Troubleshooting Skills : Aptitude for identifying and resolving network issues, including diagnosing connectivity problems and optimizing network performance.
Communication Abilities : Effective communication and interpersonal skills to interact with clients, colleagues, and vendors.
Attention to Detail : Meticulous attention to detail in documenting network configurations, changes, and troubleshooting steps.
Customer Focus : A commitment to providing excellent customer support and resolving network-related problems promptly.

How to Write a Network Support Engineer Resume?

To write a professional Network Support Engineer resume, follow these steps:

Select the right Network Support Engineer resume template.
Write a professional summary at the top explaining your Network Support Engineer’s experience and achievements.
Follow the STAR method while writing your Network Support Engineer resume’s work experience. Show what you were responsible for and what you achieved as a Network Support Engineer.
List your top Network Support Engineer skills in a separate skills section.

How to Write Your Network Support Engineer Resume Header?

Write the perfect Network Support Engineer resume header by:

Adding your full name at the top of the header.
Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
Add your current Network Support Engineering position to the header to show relevance.
Add your current city, your phone number and a professional email address.
Finally, add a link to your portfolio to the Network Support Engineer resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
Bad Network Support Engineer Resume Example - Header Section

Taylor 7704 Clay St. Huntley, IL 60142 Marital Status: Married, email: [email protected]

Good Network Support Engineer Resume Example - Header Section

Taylor Malone, Huntley, IL, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

For a Network Support Engineer email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Network Support Engineer Resume Summary?

Use this template to write the best Network Support Engineer resume summary: Network Support Engineer with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Network Support Engineer Resume Experience Section?

Here’s how you can write a job winning Network Support Engineer resume experience section:

Write your Network Support Engineer work experience in a reverse chronological order.
Use bullets instead of paragraphs to explain your Network Support Engineer work experience.
While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Network Support Engineer).
Use action verbs in your bullet points.

Network Support Engineer Resume Example

Network Support Engineer

Oversaw and supervised the activities of both Linux and Windows servers.
Conducted routine system administration tasks, including backup, user administration, and application of operating system patches and configuration changes.
Administered FSMO roles, including Global Catalog placement and role transfers.
Managed Simple Partitions and file systems, as well as handled Active Directory and ADC user account management.
Configured RAID levels for data storage.
Monitored and maintained Enclosure Components using OA\IMM.
Conducted regular system and software audits.
Kept a close eye on system logs and event logs, and updated Firmware while running diagnostics. Additionally, installed and configured hardware components in HP/IBM/Dell servers.

Associate Network Support Engineer Resume Example

Associate Network Support Engineer

Created and implemented batch files as needed to meet specific requirements.
Proficient in patch management, ensuring patches were applied to all relevant clients, and creating fixlets and baselines based on specific criteria.
Managed the installation and removal of security tools.
Fostered and maintained productive working relationships with individuals encountered during the course of work.
Collaborated with global service providers and internal departments to streamline daily operations.
Conducted advanced troubleshooting and offered configuration assistance when necessary.
Delivered IT support to both corporate headquarters and the manufacturing plant.
Developed a visualization tool capable of processing XML output from Juniper routers, converting it into HTML, and displaying it for non-technical users..
Configured and troubleshooted end-user ADSL, Fibre, Mobile, and Mobile broadband modems and services via call or email.
Analyzed and resolved broadband service issues reported by end customers.
Monitored end-user networks using monitoring systems and graphical data.
Collaborated with senior engineers to address network faults and outages affecting end customers.
Coordinated with AMX's wholesale suppliers to resolve service issues raised by end customers.
Ensured compliance with telecom regulatory and compliance requirements when assisting end users.
Managed end customer emails and faults through a ticketing system related to broadband products and services offered by AMX.
Diagnosed network issues encompassing hardware, software, power, and communications problems.
Configured and installed Cisco Network Devices such as Routers, Switches, Firewalls, Meraki Switches, and Access Points.
Designed and assessed WAN and LAN connectivity technologies.
Monitored network hardware operations to ensure proper configuration.
Achieved a remarkable 95% reduction in engineering escalations in just 24 months.
Developed and executed intricate scripts to address issues and enhance transport efficiency.
Served as the group representative for change control and chronic incident processes.

Sr. Network Support Engineer Resume Example

Sr. Network Support Engineer

Managed, configured, and troubleshooted multiple domains and domain controllers.
Granted and resolved share folder permissions for users and groups.
Oversaw, configured, and troubleshooted GPO, DNS, DHCP, DFS, and WSUS.
Diagnosed and addressed AD-related issues, including GPO and AD replication.
Managed and configured server hardware, including Dell Power Edge servers.
Troubleshot File Servers and administered permissions and quotas for folders on the File Server.
Managed and configured the Net-core Email Server, including user email setup and mailbox quotas.
Troubleshot FTP servers using FileZilla.
Implemented weekly System State Backups.
Installed Service Packs and Windows Security Updates.
Organized conference meetings with the necessary technology.
Provided technical support for server-related issues to remote location engineers within and outside India.
Ensured antivirus patch compliance.
Addressed audit inquiries and handled auditor queries.
Executed the implementation and termination of RJ 45 connections, establishing computer networks in diverse environments such as offices and schools.
Conducted Windows and software installations for various organizational needs.
Installed new hardware components, including servers, printers, and computer workstations.
Configured user accounts, permissions, and passwords.
Ensured the security of all systems, with a particular focus on internet security.
Implemented centralized anti-virus protection measures.
Diagnosed and resolved network faults and connectivity issues.
Trained staff on new systems and technologies.
Planned and strategized future system improvements.
Provided support for all Windows family of operating systems, including Windows Servers.
Diagnosed the root causes of technical issues and implemented suitable solutions.
Delivered technical support to end-users and vendors, even in remote locations.
Formulated and executed methods for automating various business tasks.
Offered IT hardware, software, and network support to individuals at all levels within the organization.

Top Network Support Engineer Resume Skills for 2023

Network troubleshooting
Network configuration and maintenance
Network protocols (e.g., TCP/IP)
LAN and WAN technologies
Routing and switching
Network security protocols (e.g., VPN, SSH)
Firewall management
Network monitoring and diagnostics
Network performance optimization
Network hardware installation and maintenance
Cisco networking equipment
Wireless network setup and maintenance
Network topology design
Subnetting and IP addressing
Network load balancing
DNS and DHCP configuration
Network virtualization (e.g., VMware)
Network capacity planning
Network backup and recovery
Network documentation and diagrams
Network audits and compliance
VoIP and telephony systems
Cloud networking (e.g., AWS, Azure)
Network automation and scripting
Network monitoring tools (e.g., Wireshark, Nagios)
Network troubleshooting methodologies (e.g., OSI model)
Network performance analysis
Network security best practices
Intrusion detection and prevention systems (IDPS)
Network access control (NAC)
VLAN configuration and management
Network hardware procurement
Software-defined networking (SDN)
Virtual LAN (VLAN) configuration
Network incident response
Patch management
Network policy enforcement
Network traffic analysis
Disaster recovery planning
Network asset management
Network health monitoring
Presentation and communication skills
Data analysis and interpretation
Problem-solving abilities
Time management and organization
Adaptability and flexibility
Decision-making skills
Attention to detail
Client and stakeholder relations

How Long Should my Network Support Engineer Resume be?

Your Network Support Engineer resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Network Support Engineer, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Provide on site assistance to Waters’ Global Field Organization as directed by support manager
Provide input to Service Account Manager performance reports to be presented to customer
Using advanced knowledge of the workflow to suggest improvements to optimize performance
Provide product input to Global Operations, Quality, Development, Service and Product Management
Work with the senior members in the group to provide workarounds for the customer reported issues
Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements
Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes
Provide feedback and assistance to the software development team for software product improvements
Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
Work with Development and QA managers to have the performance issues resolved. Design, implement and unit test server-side JEE/Java code
Manage and implement client focused trainings, including developing the curriculum and training materials, and providing in-person and online training
Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasks
Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Production Managers and QHSE Manager
Basic knowledge in SQL (Oracle/DB2/SQL Server): being able to write/update basic SQL queries
Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
Good knowledge of TCP/IP networking and strong knowledge of DHCP in particular
A working knowledge of Visual Studio and using it to manage an expansive web project. Good knowledge of Microsoft SQL
Good knowledge on Basic networking concepts
Strong research skills, ability to quickly grasp new concepts
Basic knowledge of the ITIL framework Desirable
Proactive and able to adapt quickly to a strong developing type of service delivery
Good knowledge of data migration technique. Knowledge of Data Migration Framework (DMF)
Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings

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Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage
Work for our Customers around the globe
Escalate unsolved problems to 3rd/4th level support and coaching 1str level support
Identify opportunities for service improvements and implement them with the help of the management
Create and update product-/process documents and knowledge-base
Participate in Incident Management calls and their follow-up meetings
Develop customer specific reports
Develop customer specific reports Requirements
At least 4-5 years of experience in IT and 2-3 years of experience or strong interest in software development environment (as a support, administrator, configuration specialist or similar)
Good knowledge about software development methodologies
Familiarity with software development tools
Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
Good English language skills is a must,
Highly service oriented
Knowledge of Windows, XP, Windows 7 and general desktop support issues
Knowledge of DNS, TCP/IP , DHCP and other networking concepts
Experience in working for a Hedge Fund or supporting a Hedge Fund
Solid customer facing, writing and verbal communication skills to manage demanding users in a high-pressure production environment a must
Proven, demonstrable skills in front-end user setups and environment
Solid technical and analytical skills
Solid customer facing, writing and verbal communication skills
Acting as the primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. cell phones, Blackberries, iPhones, Androids and wireless data)
Evaluating and making recommendations for all aspects of mobility including MDM software, devices, etc
Managing wireless vendor relationships, tracking tasks, costs and credits
Managing Blackberry Enterprise Server and MDM software solution, programming new Blackberries on BES, and programming new SmartPhones on AirWatch MDM software
Reviewing contracts against current market rates and tariffs and contracts
Providing basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for users
Designing, maintaining, and distributing monthly reporting for wireless analysis
College degree, or equivalent experience
3+ years of comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts
Experience working with carriers and their processes for escalating requests
Strong ability to validate related carrier inventory and sound knowledge of carrier portals and reports
Experience managing Blackberry Enterprise Server
College Degree
Certified in supporting all issues with BB, iPhone and Androids-Blackberry Certified
Experience managing MDM solution
Knowledge of AirWatch
Responds promptly to requests for technical support via email, phone and in person as needed
Responsible for troubleshooting hardware and applications, providing technical support and problem solving
Documents status of cases and provides updates to management, team and end users
Document common issues and resolutions in the form of wiki and knowledge base entries
Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
Participates in an on-call rotation that includes after hours and weekend support
Works with the Help Desk, Systems Administrators, Engineering Operations, Security and other teams to identify and resolve escalations and outages
Supports security standards (antivirus/firewall/patching/two-factor authentication/access)
Responsible for configuring various type of Mail clients, such as, Mac mail, entourage, outlook on Mac and Windows. High level of knowledge with MS product line
Initiates and tracks service requests with 3rd party vendors
Maintains standard operating procedures, best practices and customer service guidelines
Participates in on boarding and training team members
Drives quality and adherence to best practices within the team
B.S. in Computer science or equivalent experience
Minimum 3 years’ experience in IT Support in a professional environment
Strong problem solving/analytical skills
Experience with support ticket management and tracking
Strong customer service, problem solving and teamwork abilities
Outstanding communication and interpersonal skills
Exceptional Mac troubleshooting skills including the ability to differentiate hardware and software issues
Extensive knowledge of Mac OS 10.7x, 10.8x, 10.9x and iOS
Strong knowledge of Outlook Exchange
Network fundamentals (network configuration, VPN, printing, etc)
Expert knowledge of Windows and Office
Knowledge of video conferencing solutions and support
IPhone and Android support experience
Some heavy lifting required
Hungry to learn and grow within the team
10% Travel required to support remote offices and events
Comprehensive understanding of OSI model with a specific concentration on Layers 2-3
Proven experience working as a remote member of an IT team
Conference Room A/V Support and Live Event experience a plus
Mac, Linux, MCSE or network certifications
Knowledge of Mac Systems Administration concepts and tools
Experience writing tools and automation to help with day to day tasks
Previous experience with IP Telephony(VOIP) & H.323 are a huge plus
Understanding of best security practices
Respond to help requests from helpdesk ticket queue to assist and solve issues in lab in a timely manner
Deploy new systems, both real and virtual as required. No physical racking necessary
Help implement new lab-wide initiatives such as VMware vCloud Director
2-3 years Linux system administration
1-2 years VMware vCenter and ESXi administration
1-2 years Unix shell scripting (bash shell)
1-2 years experience with some programming or scripting language(Perl and/or Java preferred)
Support Day-to-day operations of the CMS platform
Troubleshooting of production issues and performing RCA
Partnering with Engineering Devops teams on the engineering related issues
Building Monitoring and automation scripts
Deploying software to pre-prod and prod environment
Operational readiness testing and Beta testing of software
Design, develop, enhance and maintain system software in a Solaris / Windows NT / Linux development environment
Provide support to local internal clients and assistance in the support of systems at other locations
Follow standard design and implementation processes and procedures
Develop well-defined software modules
Perform well-defined unit, product level integration, and development tests
Write portions of test plans
Debug sections of the subsystem
Provide 1st/2nd level technical support
Generate and maintain both internal and end user documentation, as required
Assist with the set up of IT equipment for end-users (manual lifting required)
Ensure that asset management, licensing, WHS, and other company policies are being adhered to
Ensure compliance with the Company’s confidentiality and proprietary standards
Work with the support team, providing assistance and input with project tasks as required
Practical experience providing technical support
Have an understanding of network patching
Linux, Windows and OSX Operating System exposure
Working knowledge of networking and connectivity
PC maintenance and software installation experience
Installation and upgrading of PC hardware experience
TAFE, University or industry certification/training in the field of IT preferable
Previous experience working in a Helpdesk environment will be highly regarded
To work within well-defined system support guidelines
Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere
To lead and execute the implementation of new software releases
NMS/EMS for Optical Equipments. Should have worked on HP / SUN servers
Basic knowledge on Operating System such as UNIX, Linux
Indepth knowledge on protocols - TCP/IP / OSI etc
Expertise on simulation of problems in lab environment and associated troubleshooting
Experience on Datacom & IP equipments such as Routers, Switches etc. will be an advantage
Support FFI, FNI, FOA, DVA, Projects CSR’s
System Admin and Troubleshooting Expertise on HP UX V1/V2/V3
Good level of System Admin and Troubleshooting skills on SUSE Linux SA
System Admin and Troubleshooting Expertise on Solaris 9/10 SA
System Admin and Troubleshooting Expertise on Windows Server SA
Wide exposure on troubleshooting performances issue on HP/Solaris and Windows servers
Exposure to HP and SUN High Availability solution(SG) including commissioning and troubleshooting skills
Database admin and troubleshooting capabilities on SQL/Objectivity
Decent Exposure at hardware level to the following series of servers
HP PA-RISC/Itanium servers
HP Proliant X86 Servers
SUN SPARC/X86 servers
In-depth knowledge on protocols - SNMP/ TCP/IP / OSI etc
Scripting (PERL/Shell) basic level in order to be able to automize routine task and troubleshoot application threads
Wide exposure on different database schemas and designing tools to overcome database discrepancies
Expertise on executing test specifications to verify solution to issues raised
Work with assigned Incidents, using support tools and according to global support processes and procedures
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson Television
Take ownership of the customer communication on assigned Incidents
Analyse problems and identify suitable solutions to these problems
Undertake customer visits to resolve significant or complex faults, after other interventions have failed
Participate in a 24x7 standby roster to support Contract customers
When required, provide basic product and system training to internal and external customers
Report on faults and failures, including recommendations on remedial steps and improvements, for feedback to the development and production functions
Educated to a degree level in Electronic/Electrical Engineering, Communications Engineering or a related discipline OR have 3 years technical experience in a related industry
Current driving Licence; ability and willingness to travel in the local country and overseas, often at short notice
A flexible approach to the working environment – both internally and customer focused
To have an in-depth knowledge of MPEG and DVB systems, and preferably customer service experience. Additionally, technical experience covering: Networks and Communications using IP Ethernet and routers, Windows 2003 Server, Windows XP. Database applications: Informix, Oracle
A Bachelor of Science in IT, telecom or equivalent, plus at least eight years of telecommunications experience
Candidate must have good GSM understanding
Product: Ericsson Charging System
Should have good knowledge on Operating System (Solaris, Unix,Linux)
Should have good knowledge of TCP/IP
Should have good knowledge of SS7, IN protocols, SIGTRAN/CIP-IP
Should have good knowledge of Intelligent Networks ( Prepaid etc)
Should be aware of Processes and all tools used for customer support
Ability to work effectively in cross functional teams
Should have database knowledge
Should have knowledge of Shell scripting,Perl and Java
Should have good experience on Tariff management, SDP features configuration, SDP load balancing/Migration and
Focus on WRAN products
Have the experience of customer support
Preferred Qualifications & Experience Requirements
Skilled at Ericsson RAN products 3810/3820/EVO RBS 3000/6000
Additional Requirments, Physical Demands, Region/Local Specifications
Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Microsoft Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
Provide critical product feedback to STB PGs (engineering and operations) and BGs
Lead the integration of C&E talent to resolve issues with specific technologies (networking, SQL, SPP, etc.)
1)The Support Engineer (SE) for Subscription Management Support is a critical role in the resolution of complex support incidents related to supporting customer use of the Azure Platform. The Azure SE provides business critical support to Azure customers around the world through various support offerings
2)A Support Engineer is a Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform
3)The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-charged customer situations
4)Specific measurements include achieving the team goals for time to resolution or escalation, enabling a response time similar to competitors; maintaining skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud
1)Leadership - handle challenging and politically-charged customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
2)Strong communications skills - Excellent spoken and written English communication skills
3)Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence
4)Demonstrable troubleshooting skills
5)Cross-team collaboration
6)Logical and Critical thinking
7)Passion for technology and customer support
8)Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
1)Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
2)Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
1)At least 3 years of Technical Support experience (in a Tier 2) including experience in a customer facing or customer technical support role
Understanding of Customer Service Request (CSR) / TR / Metis / EKB
Understanding of CSR escalation to next support level
Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
Knowledge of SAN fundamentals
Scripting knowledge e.g. Shell, Perl or Java
Good in CRM
Knowledge of French, German or Spanish will be added advantage
Ensure CSR escalation to Tier-2 should not exceed beyond 20%
Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
Help the Delivery Manager in CSR escalation
Handling of Customer Support Requests and answering questions arriving from lower levels of support
Troubleshooting in live media gateways
Leading the investigation and isolation of unique and complex problems
Collaborating with product development teams and other support groups to find a plan for resolution that meets customer’s needs
Delivering of support within predefined Service Level Agreements
Maintaining high levels of customer satisfaction
Reporting software faults to the product development team, advise on potential software improvements
Continuously improving internal processes and ways of working to achieve higher levels of efficiency
Providing 24/7 on-call support for critical issues, providing on-site support
Working with assigned CSRs and/ helping team member(s) in handling and troubleshooting the CSRs, using support tools adhering to global support processes and procedures
Analyze problems and identify suitable solutions to these problems
Actively engage in communication with other engineers/ customers/Region for the purpose of knowledge sharing etc
Interaction with DU/ 3PP/Customer Adaptation/Region solution owner as required with respect to CSR/TR
Evaluation of answers and solutions received from other competence units such as design organization to verify that the answer/ solution will clear the problem reported by the customer
In the line of supporting our products/ solutions, identify possible improvements that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the Products/solutions
Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests
Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the Ericsson
Provide emergency support (24x7)
Monitoring the CSR handler while an answer/solution is created
Giving guidance in developing Operation & Maintenance instructions
Understand and work with Solution support and LCM
Isolate the faults and work towards resolution (interface with different functions if required). Evaluate the answer provided
Support design unit to reproduce the fault
Support FFI, FNI, FOA
Experience in design and maintenance is added advantage
Knowledge of at least one scripting language is must
Familiar with Agile ways of working
May need to work in shifts
Extensive Hands on experience is must
Capable of handling management escalations
7+ years of work experience in Revenue Management
Should have good knowledge on Operating System (Oracle, Linux)
Should have good experience on Solution level troubleshooting
Should have good knowledge of IP
Should have good knowledge of IN protocols
Should have good knowledge of Ericsson Charging System (IN)
Technical degree in Telecommunication/ related area
Should have excellent technical leadership and customer communication skills
Fluency in English and Speaking
Mentor the team for OSS and ENIQ knowledge and troubleshooting
Help the Delivery Manager in CSR escalations
Provide application and business support to the CAV & CVA trading desks
Develop and enhance the trading risk applications used by the desk
Bug fix any issues found in the applications
Investigate any issues found by Trading, QS, PC or SRM
Make Ad-Hoc and BAU changes as and when requested by Trading, QS, PC or SRM
CAV, CVA, DVA, FVA calculation and hedging and Pnl reporting
Overnight batch report fixing
Investigate any production issues
Ensure downstream feeds OLAs are met
Acting as 3rd line support for the Risk Management Systems taking escalations from 1st/2nd line
Making configuration changes as and when required by Trading or downstream consumers
Making changes to the environment to ensure optimal running Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
Significant experience with doing ad hoc testing and changes in live, production environment
Good C# development skills
Experience with using SQL
Ability to work independently and deal directly with traders regarding complex issues
Knowledge of financial / trading related risk and financial instruments (preferably Rates and Credit Derivatives) will be considered as a strong plus
Work occasionally at the weekend from Home
Basic knowledge of HTML, JavaScript, CSS
Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously without compromising quality
Strong interpersonal skills and the ability to work independently as well as in a team environment
Self –motivated, detail-oriented and organized
Excellent troubleshooting, problem solving, and analytical skills
Preferred experience with FreeWheel, or other ad servers
Working with assigned CSRs (Customer Service Request), using support tools and according to global support processes and procedures
An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
Exhibit broad WRAN product technical competence and guide a group of enthusiastic engineers to provide excellent technical support to the customer
Actively engage in communication with other engineers for the purpose of knowledge sharing and team building
Communicating with customer about known faults fixed in later WRAN software releases
Produce technical aids, guides as service documentation. Generate internal mail bulletins to the team
Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In- Service Performance committed to the customer
Previous work experience in WRAN customer support or integration
Excellent RNC and NodeB troubleshooting skills
Strong knowledge about WRAN latest features
Ability to technically analyze and approve solution implementation for the customer
Well versed with the customer support process
Strong technical acumen should be exhibited when dealing with complex customer issues
Must be familiar with Customer Support trouble shooting tools
Good knowledge on WCDMA product implementation. Exposure to Subsystem level code implementation will be an added advantage
Familiar with WCDMA product design and test process
Good understanding of Ericsson GSM portfolio
Good knowledge of 3GPP
WRAN capacity and growth forecast analysis
Transport and Core network basic troubleshooting
Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
Act as the point of escalation when issues arise and direct them where most appropriate
Liaison between the Vancouver and Sydney IT support teams
Setting up and disabling users' accounts and profiles
Ensure security and upgrades are applied and kept up to date
Support the overall technical goals in partnership with software, R&D and production groups
Communicate with the team and other departments for any IT support related issues
Responsible for sharing all acquired knowledge concerning problem resolutions
Filter all purchase requests and approve or escalate requests
Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
Manage vendors as required
A minimum of 2 years’ experience working in a Support Engineer role or similar
Experience working within an Entertainment/Media industry is desirable
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
Ability to multi-task, prioritize and problem solve
Ability to work within a strong team environment
Customer critical issue handling
At least 2-5 years’ experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
At least 2-5 years of experience in a customer support environment
In-depth SW and HW troubleshooting skills on Ericsson Charging System (SDP, AIR, CCN, CRS)
Advanced troubleshooting skills on Multi-Mediation platform (MM)
Advanced troubleshooting skills on MM business Logic
Advanced troubleshooting skills on Online Mediation platform (OLM)
Advanced database knowledge of Sybase, Oracle, MySQL is a must
Good knowledge on Java Platform
At least 2-5 years’ experience, with in-depth troubleshooting skills on OSS-RC platform
Advanced knowledge of Sybase database
Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform
Experience on HP Blade and Cluster solution
Advanced knowledge and ability to create/modify BO reports for the customer
In-depth understanding of the PM functionality of the OSS-RC and its implementation using ENIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes
In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc
Advanced troubleshooting skills in RNO related components of OSS-RC
Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes
At least 3-5 years’ experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
At least 3-5 years of experience in a customer support environment
Highly developed IP skills and knowledge required to trace IP routing issues in the network
In-depth SW and HW troubleshooting skills on the SGSN-MME and MKVI, MKVIII
In-depth SW and HW troubleshooting skills on the Juniper and SSR
Trace capability on on Gx/Gy /Gr Interfaces
QoS Implementation for Packet Data
Highly developed knowledge of Ericsson’s MPBN implementation and design
Highly developed knowledge of Firewalls like Netscreen etc. and Layer2/3 switches like Extreme
Good knowledge of IPWorks
Working together with the whole team on incoming problems in form of tickets, emails, and phone calls
Provide solutions for standard problems in workflows and processes to the end-users in a short time
In case of a bug in the software or problems with the infrastructure the technical information like log files, screenshots etc. must be collected and the responsible teams need to be contacted accordingly
Recurring issues have to be analysed and forwarded in form of a change request or defect to the responsible teams
Follow up on open defects and keep the users informed
Escalation if a solution for a bug takes too long
Inform the affected users when the problem has been resolved and they can continue with their work
Participating on key user meetings he/she has to provide the current status of the system to the users and bring feedback from the users back to the support team
Knowledge of Documentum applications, DQL, Documentum API
Working knowledge of regular expressions
Understanding of relational databases and structured querying languages
Working knowledge of UNIX
Adept at the use of FTP and standard desktop productivity applications
Familiar with software development, deployment, and bug-fixing methodologies
Knowledge about workflow systems preferred with book and/or journal production systems
Experience with support work
Communication with end-users
Tool Administration – Support & provide solution for various tools includes software & hardware
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Install and configure systems such as supports infrastructure applications or Asset Management applications
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Perform regular file archival and purge as necessary
13 Perform periodic performance reporting to support capacity planning and track the same daily/weekly/monthly basis
14 Create, change, and delete user accounts and its customization of access rights for people profiles
Experience in day to day support activities and tools administration such as Nagios, OP5, BMC Remedy, Tivoli, HP Open view
Should have good knowledge on ITIL process
RCHE/MCSA/MCSE certification is mandatory
Experience Linux and windows server administration and shell scripting
Knowledge and/or experience in networking basics
Four to five years of tool administration experience with knowledge on Network Monitoring tools
Should have working experience in network monitoring tools such as Nagios, OP5, BMC Remedy, Tivoli etc
ITIL V3 foundations certified (Preferred)
Practical experience of 2nd line technical support and/or the implementation of system integration projects
In depth knowledge of UNIX/LINUX type system administration
In depth IP network knowledge and experience
The ability to act in a consultative way
Products: Billing
Telco applications: Customer Care, Rating, Billing, Provisioning, Mediation and Payment collection
Operating System: UNIX, Solaris, Linux, Windows
Database: ORACLE 10g [SQL Plus, PL/SQL, RMAN, troubleshooting techniques (ADDM, AWR & SQL advisors)]
Storage Concepts (EMC storage)
Programming Languages: PERL, JAVA
Advance knowledge of Database Migration and data warehousing
Expert knowledge of Ericsson BSCS iX system
Knowledge of job scheduling tools
Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
Work with local Station teams, Operations, Sales, Marketing, Development and Technology to plan, test, launch and communicate product defects, enhancements, maintenance and to resolve issues
Lead new product training; develop training materials and documentation (audio/video/text)
Research usability trends and industry standards; identify opportunities for incorporating new user-interaction practices and technologies as appropriate
Prioritize, clarify, and analyze platform requirements
Develop detailed product description documents that provide clear and thorough requirements for the key support functions: editorial, web design, and technology
Exceptional communication, organizational, and interpersonal skills to drive results in a multi-disciplinary environment required
Five or more years of industry experience with Microsoft Server products
Strong knowledge of Microsoft® Windows Server 2008 and Exchange 2013
Strong knowledge of Office 365 and Exchange Online
Strong knowledge of Windows Internals considered a plus
1+ year of relevant experience
Customer service-oriented: love supporting technical and non-technical users
Technical support experience with Mobile Device. Windows 7 and/or above, Windows 2008/2012 server installation
Experience with RMA process for hardware
Solid troubleshooting and technical skills
Experience with Mac OS
Familiarity with software packaging; server software installation; datacenter experience; operational experience with email, IM, phones, videoconferencing, DNS, DHCP, VPN
Working knowledge of cable systems. This includes knowledge of cable head end operations and systems such as Video On Demand, Switched Digital Video, and Billing and Entitlement Systems
Working knowledge of other cable vendor products such as Motorola and Cisco head end systems, Video on Demand systems, video encoders and transcoders and set top box and consumer electronic cable devices
Knowledge of Oracle Databases, including Oracle RAC
Experience with VMware solutions
Knowledge of Splunk
Knowledge of Puppet
Knowledge of CSG and ICOMS Billing Systems
Development experience a plus (Java, python, Shell Scripting, etc…)
Experience with large scale virtualized platforms from both a design and operational perspective
Version Control (Git)
Network Troubleshooting
Secure Socket Layer (SSL) Certificates
Network File System (NFS)
Scripting (BASH, Python, Perl)
Second Line Customer Support
Remote Integration and SWDP Support
Familiar to the Radio Access Network Support & Supply activities
Working with assigned CSRs, using support tools and according to global support processes and procedures
Operating System: UNIX, Solaris, HP-Unix
Database: ORACLE [9i/10g/11g]
Programming Languages: Unix Shell Scripting, PERL, JAVA
ASN.1 Concepts, CDR Decoding/Encoding Concepts
Web Servers: WebLogic, Apache, Tomcat
As Services Engineer - Experienced, you will investigate, deliver restorations and produce solutions to customer service requests. You will investigate complex technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations. You will travel domestic/internationally and work in different cultural environments
Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In-Service Performance
Need to work in shifts
Expert knowledge of Ericsson BSCS iX
24X7 shifts will be not be possible to manage with less number head count
No bench available, We need replacement to ensure smooth delivery of assignment
Attrition rate is high, external candidate take time to build required competence
Interfacing with Customer / Preemptive Support technical domain primes, Scripters and CTLs for usecase definition, implementation, evolution, and evaluation
Handling of Preemptive Support Service Requests
Preparing Case Study , Pain Points Investigation, CSR Deep-Dive Analysis
Pre-study and Study for New Capability Development
Apply problem solving experience to create new and innovative fault finding algorithms which can be scripted in the global automation framework
Work as a SME to build parsing algorithms for Scripters & Automation Engineers
Problem management & Coaching
Work with Global SME's , CSDP, CAS to provide use-case solutions
CSR handling (optional)
Technical expert in data extraction, collection, parsing, and presentation formatting
Typically aligned with technical domains
Very good designing programming skills on Perl, Shell, PHP, MySQL , Python
Knowledge in any Telecom domain – OSS, BSS, Core, IP, RAN is desirable
Knowledge on Big-Data Platform, BI & Analytics, UX/UI, JavaScript , Swift/xCode, HTML5/CSS would be considered as an added advantage
Administrative Skills
Planning & Organizing skills
Problem solving & strategic thinking
Software support
Network level competence
Presenting & Communicating Information
Applying Expertise & Technology
Planning & organizing
Working with People
Report software bugs and customer product enhancements to the Product Group
Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability
Ability to analyze and interpret data captures and logs to resolve customer issues in production environments specific to SQL query performance, authentication, network connectivity, Windows clustering and virtualization
Full Microsoft certifications for the products we support is required within one year of employment
Strong technical writing and presentation skills required
Troubleshooting on IP technology nodes
Server/Client troubleshooting, communication, and collaboration skills
1+ years working knowledge of SharePoint
Desired 1 or more years of industry experience with SharePoint or other client/server technologies
Desired background in Technical Training
Education: Bachelor's Degree in a relevant field
Self Starter: We're an organization filled with people who self-manage. You get the respect and responsibility to operate with minimal supervision and management
Solid writing skills (English)
Knowledge and experience with various open source databases
Interest in databases and data stores, Linux operating environments, Cloud infrastructure and awareness of often-used cloud providers (AWS, Softlayer, Azure, Digital Ocean, Google Cloud), and various open source languages (Ruby, Python)
SME for specific solution
Engagement in complex customer network emergencies where solution knowledge is required
Analyze customer technology, define business requirements & participate in risk analysis
Feasibility study and Impact analysis
Assist and resolve Customer Adaptation/Dimensioning/Optimization related issues
Change management of solution
Review of LLD , HLD and Solution documents
Assist in new feature implementation
Project integration support
Active Role during Project to Support handover and making sure all documents are received
Maintain document repository for complex solutions
Work with core team on list of potential activities & solutions
Participate in knowledge transfer, documentation & information sharing
Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
End-to-End Impact Analysis during ICP/EP loading, upgrade, expansions
Presentation & Communication skills
Minimum of 5-8 Years of experience in telecommunication
Minimum of 5-8 Years of experience in Database (Oracle)
Good knowledge of Mobile Money Solution (MFS, EWP, ECW)
Understanding of different protocols (CIP/IP, XML, HTTPS)
Good Java Knowledge
Good OS (Linux, Solaris) knowledge
Hands-on experience on Coding and Scripting (Java/Unix)
B.Sc/M.Sc in IT/Computer Science
Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
Respond to requests either in person or remotely via phone or chat
Maintain daily performance of computer systems
Install and troubleshoot Polycom IP phones
Set up workstations and accounts for new users
Assist with any employee equipment moves
Proactively address problems and issues
Install, modify, and repair computer software
Resolve technical problems users may have with LAN, WLAN , and other systems
Must be able to lift at least 40 lbs
1+ Years Experience working in Creative/Studio environments
Understanding of the Windows Operating System
Experience working in primarily Mac OS X environment
Self-starter who is not afraid to get dirty and take on anything that comes their way
Experience with Mac OS X and Apple related products and software
Experience troubleshooting the Office suite of Applications, both for Mac and PC
Strong communication skills, ability to explain situations and set expectations
Experience with Google Apps
Must be hard working and passionate about his/her craft
Ability to Multi-Task
University Degree or equivalent qualification
Knowledge of the Adobe Suite of Applications
Experience with VOIP systems
Effective ticket queue management providing investigation prioritization, continuous and timely updates to customers
Create process or troubleshooting documentation in the Global Support knowledge base
Compose timely world-wide correspondence or alerts to sales teams and partners as appropriate
Work with sales teams and partners to gather escalation information and customer/business impact
BS in Computer Science, Engineering or related technical discipline preferred
Advanced problem solving ability to drive great customer service and strong team relationships
Minimum 3 years’ experience in a customer support, technical support, or software development organization, in the online industry for a high volume commercial website or service (5+ years’ experience preferred)
Experience with the following web API technologies preferred: SOAP, JSON, XML
Willingness to embrace challenge; desire to learn and always improve
Organic & Paid search experience preferred
Work as part of a support team, providing friendly and efficient support to the business and our clients who use our applications
Responding to technical queries from customers who are integrating our services (such as our APIs) and using our applications
Support and maintain web applications, web service solutions, management tools and batch processing services
Produce and maintain documentation/knowledge base to be used by internal customers
Develop processes to retrieve logs and statistics from our databases as required
To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company
To comply with the Company’s information security policy and the Company’s ISMS at all times
Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Strong ability to troubleshoot issues and make system changes as needed to resolve issues
Knowledge and experience of PHP, JavaScript, MVC and OO
Good knowledge of MySQL or other relational database technologies
Comprehensive experience in at least one software development language
Good prioritisation and organisational skills
Past experience working with data & database concepts (joining tables, creating indexes etc.)
Understanding of professional software development processes, including familiarity with the cycles of requirements definition, issue tracking, version control, automated testing, deployment and maintenance
Hands on experience debugging complex problems
Provide on-site & remote end-user desktop support in a mixed-OS environment (Mac OS X & Windows)
Work on issues in a variety of environments, including but not limited to production, engineering, performance, and corporate
Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
Build, maintain, & image new hardware and replace or upgrade legacy hardware
Test new software and operating systems for compatibility
Research and recommend new technologies and solutions
Extensive experience with Mac OS X
Strong experience with Windows 7/8/10
Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
Experience with Google Apps for Business
Experience with Device Management Software (SCCM/Casper)
Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
Understanding of Active Directory
Comfortable with the command line (Bash, Powershell, SQL, etc)
1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
Analyze code changes, write complex programs and suggest implement continuous improvement on existing technical solutions
Develop and mentor vendor teams to write elegant code using effective automated unit tests
Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing applications
Help define software engineering best practices and provide technical mentorship
Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
Participate in on-call rotation for Level 3 support
Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field
Master's degree in Computer Science is highly desirable
Experience with testing frameworks, continuous integration and build tools (jUnit, DBUnit, Maven, Jenkins/Hudson, TestNG, etc.)
Knowledge of application monitoring and performance management tools (Openview, Nagios, New Relic, App Dynamics, etc.)
Working knowledge of ServiceNow
Knowledge of performance and profiling testing highly desired (jProbe, jMeter, YourKit)
Specific development language certifications
Building relationship of trust and rapport with various people within the customer environment
Working with customer to resolve issues and technical problems
Performing software updates and managing changes and documentation
Configuring servers to customer specs
Wiring, testing and installing servers for service and following up and resolving any issues
Become a trusted advisor and provide coaching in Knowledge Management Tool (KCS) and Remote Service Gateway (RSG)
5+ years in a technical support role, preferably in a customer-facing support role
Highly organized with great customer relationship skills. Able to mitigate issues and handle interpersonal issues that arise
Able to consider both the customer's long term needs and Ericsson's business objectives
Strong presentation & communication skills
Experienced in software support
High level of competence in network technology
Able to work independently and proactive in updating both customer stakeholders and your remote manager
Passion for analyzing and troubleshooting technical issues
The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners
The individual should have a very strong technical background and should be very keen in troubleshooting issues
Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support
Ability to reproduce customer environments in order to root cause issues will be key
Hands on experience managing Linux/Unix systems - LAMP Servers
Bachelor degree in Computer Science or related technical field or equivalent work experience
Monitor the systems in order to detect defective workflows/processes upfront and reduce a possible outage
Manage and resolve incoming support cases together with the team and share findings within team and work independently when needed
Ability to react quickly on changes and functionalities of the production system
Provide suggestions for system improvements based on accruing issues, complaints or feedback from end-users
Work with the whole team on incoming problems in form of tickets, emails, and phone calls
Provide ongoing solutions for standard problems in workflows and processes to the end-users in a short period of time
Responsible for collecting technical information such as back-log files, screenshots, etc. and disseminating it to the responsible teams when potential “bug” issues arise with the infrastructure
Recurring issues have to be analyzed and forwarded in form of a change request or defect to the responsible teams
Escalate if the solution for a bug takes longer than expected
Inform the affected users when the problem has been resolved so that they can continue with their work
Participate on key user meetings, provide the status of the system to the users and bring feedback from the users back to the support team
SOFT SKILLS
Leadership - handle challenging and politically-charged customer situations
Demonstrable troubleshooting skills
Logical and critical thinking
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
TECHNICAL SKILLS
Technical understanding of commerce platform concepts and procedures
2+ years of support or equivalent experience including a customer facing or customer support role
EDUCATION/CERTIFICATION
B.S. degree in Computer Science, MIS, business or equivalent
MCSE, MCPD, or MCAD preferred
Support and development of our real time electronic trading application for equities, futures, and FX
Provide support of all broker FIX connections. Work with brokers and vendors to set up new connections and/or enhance current connectivity. Work with traders to determine connection specifications
Work with traders to design, develop, and integrate trading analytics into the electronic trading platform
Design and implement real-time trading tools
Collaborate with members in other offices to work jointly on trading solutions that can be utilized globally
Provide creative ideas to help traders gain an edge in trading
Degree qualified or equivalent experience
Knowledge of software design principles
Substantial experience with application programming in either Java/C++/C
Strong knowledge in Linux/Unix, Perl, Shell Scripting, and databases
Work experience in the financial industry supporting production applications
Knowledge of FIX protocol desirable
Basic understanding of financial markets for FX, Equities, Futures
Excellent analytical and problem solving skills coupled with a strong attention to detail
Good communication skills and the ability to work effectively and adapt quickly in a rapidly changing environment
Be able to react quickly to problems and take initiative in solving them
Work well as part of a global team
3+ years of demonstrated relevant experience
Demonstrated experience in DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, and email
Experience managing LAMP servers
Business-level English and native Japanese
Experience with Microsoft Server (Exchange, ActiveSync, Active Directory, KDC, NDES
MCTS Exchange certification
Mobile Device Management for Apple / Android
CCNA or equivalent
Knowledge of LDAP
SQL query knowledge
Investigate on the problem by doing your own research and by involving other teams as needed
Prioritize your work in order to accomplish the most important and urgent requests first
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
Experience administering and troubleshooting Exchange 2010 and Exchange 2013 in large Enterprise environments
Experience working with Active Directory and Cluster arrangements
Foundations knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and PowerShell
Strong knowledge of Office 365 – Exchange Online is also very helpful
Experience reading network captures/analysis
4-year Bachelor’s Degree in Engineering Or
3-year Bachelor’s Degree in Science AFTER Or
Diploma in Computer Science AFTER 10th class
Industry certifications like CCNA, MCSE, S+, etc
Minimum 4 - 8 years’ work experience in a Technical Support role, preferably product support
Minimum of 2 years’ experience in Phone-based Technical Support
Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
Exposed to working shifts in nights
Current job includes exposure to CRM tools
Exposure to severity based models would be preferable
Exposure to Enterprise/Corporate customers preferable
Ability to communicate technical information to non-technical personnel
Keen sense of ownership of technical issues of McAfee's enterprise customers
Be a team player with ability to stretch (time-wise) when required
Ability to work in high-pressure environment without compromising on quality
Skills in planning, organizing, and adapting within a multi-tasking environment
Willing to work in night shifts
Ability to participate in technical forums and provide inputs
Ability to come up with innovative solutions, and document them
Have the aptitude and patience to update cases with well-written activity reports on
A regular-basis and maintain case documentation
Generate whitepapers / technical documents towards knowledge management
Liaise with higher levels of technical support for escalations & troubleshooting
Customer issues
Performs miscellaneous job-related duties as assigned
Knowledge of current technological developments/trends in area of expertise
Strong knowledge of Windows OS ( XP, 7, 8, Server Platforms - 2003, 2008, 2012 )
Excellent troubleshooting skills on Windows OS-Servers and Desktops
Good knowledge of Databases and hands-on DB troubleshooting experience
Should have strong understanding of Windows troubleshooting / Sys-internal tools
Should be able to interpret various Windows logs, dumps etc
Strong knowledge on Security, Threats and Vulnerabilities
Have basic understanding of IPS, IDS, Firewall
Experience working with Windows Server OS Administration, Active Directory Services, Network Security
Working knowledge on non-Windows OS, like Linux, MAC preferred
Technical customer support by telephone, remote connection and on site if necessary, in relation to CEM AC2000 Systems range of Access control products and integrations
Logging on tracking system and keeping records of customer queries
Talking clients through a series of actions to help set up systems or resolve issues
Responding within agreed SLA’s
Prioritising and managing many open cases
Troubleshooting system and diagnosing and solving CEM hardware or software faults
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
Installing and configuring CEM AC2000 software applications & Hardware
Providing procedural documentation and reports
Incident and Problem Management
System Administration background in Unix/Linux environments
Experience with Enterprise Monitoring solutions and concepts
Understanding of three tier J2EE application architecture
Demonstrated ability to work in a customer facing role
Experience in a global, multi-site, multi-function shared services environment is preferred
Ability to work independently and troubleshoot issues
Experience with System Administration in *nix environments
Experience with Incident and Problem management software
Experience with Apica, CA-UIM (NimSoft), AppDynamics and Splunk preferred
Experience working with the following technologies: Java/J2EE, *nix, Websphere AS, HTTPServer, Tomcat, Oracle, MongoDB, Kafka, Zookeeper
Experience with multiple protocols such as HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
Experience supporting applications in a Software as a Service (SaaS) model
5-10 years in Incident/Problem Management
3-5 years in System Administration
1-3 years in Enterprise Monitoring
1-3 years in Customer Facing Role
Handle communication with Operations and Development teams to ensure a quick and effective problems resolution
Handle Test system defects: dispatch to concerned teams or follow Incident management procedures for blocking problems or problems having high impact
Receive customer escalation for blocking defects and apply the TSM procedure to accelerate the resolution
Decide on DEV on call activation or defect severity upgrade depending on the impact of the problem
Implement configuration changes: Office setup, Printer, Security, Technical entries
Ensure persistency of Setup across Refresh and Restore cycles
Attend tickets in a timely manner according to the agreed SLAs and OLAs
Ensure problems are followed up and correctly reported by all TSM teams around the world, using TSM handover procedures
Implement functional end to end monitoring (Altéa Reservation, Inventory, Ticketing and Departure Control System) for customers in implementation phase in the region
Produce weekly usability reports based on the monitoring results, to be communicated to implementation teams, customers and management
Apply Incident management procedures to target the KPI of 95% usability for the customers and the implementation teams
Reproduce issues in-house (for specific cases) and respond back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Leverage internal technical expertise to peers/ mentors, contribute towards knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Create new knowledge base articles to capture new learnings for reuse throughout the organization
Participate in workshops with Product Engineering Groups to share best practices and learn about new functionalities
Focus on an area of technical/ functional specialization and attend relevant trainings
Work in collaboration with other TSM Engineers worldwide and thus cultivate expertise
Web Development technologies such as Java, MySQL, HTML, CSS, JavaScript, AngularJS
Scripting languages (Python)
Webservices
Change management and flexibility
Accountability and proactivity
Multicultural approach
Adaptability to fast changing business and technical environment
Taste for challenges
Personal motivation
Information gathering
Innovation, industry and business expertise
Good understanding of the ITIL and LEAN-IT processes
Service orientated with a good awareness of customer requirements
Good ability to work alone and as part of a team in a multi-cultural environment
Good analytical skills to quickly recover incidents and locate their root cause
Flexibility to work outside normal office hours when required
An entrepreneurial and innovative spirit, willing to challenge status quo
Good capability to represent and present area of expertise internally and externally
Good oral and written communication skills to be able to report to top management
Drive to improve on self-awareness, self-development and self-motivation
Structured and clear written and verbal communication, able to listen to others' ideas
Good written and verbal skills in the English language
TCP/IP, DNS, HTTP, HTTPS, SOAP XML protocols
Loadbalancing solutions, Firewalls, VPN
Network security and available solutions
Operating System
J2EE environment (JBoss, Weblogic)
Apache web server
Linux Containers deployment technologies (Docker)
Monitoring tools and concepts (Kibana, ElasticSearch)
CouldStack, OpenStack, AWS API
Puppet, Ansible
SQL language
NoSQL databases (Couchbase, Mongo, Hadoop)
Programming
Java, Shell or Python
Provide first level end-user support and troubleshooting on IT related incidents / requests / enquiries via phone, remote access, email ,on-site and offsite support if required
Perform problem escalation to the appropriate support groups and email update or follow up with the users
Perform software and hardware maintenance and ensure the integrity of various systems
Deployment of user machines for new hires or for refresh
Perform new hire orientation and training to users
Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment
Maintain and upkeep of telephony database
Administration of employees IT environment
Provide asset inventory tagging and management of assets and asset disposals
Coordinate with the laptop /desktop vendor for repair / replacement (parts or the whole unit if needed)
Create detailed engagement and service plans and drive their execution to successful outcome
Conceptualize, execute and track projects that are in line with DBS framework and Premium Engagement charter with customer
Identify top issues, define action plan accordingly and drive the resolution process
A Consulting, Support or Development background with customer focus
Excellent customer / escalation management skills
Proven stakeholder management skills on project and senior management level
Proven ability to work well in a virtual and/or remote team environment
Clear, constructive and supportive style of communication
Brings technical or application expert knowledge into the project
Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
Learns to deliver onsite services as functional expert for broad area of topics
Deliver root cause analysis, provides solutions, and delivers services for specific fields / areas
Analysis if functional gaps in ICC
Execute customer development in context of ICC
Implement specific best practice operations scenarios
Participates in weekend support activities
Reports errors to development organizations
Works as functional expert in de-escalations
Functional Responsibility for specialist Technical area
Deliver standard application / technology workshops and training
Integrates seamless in project teams and takes an active expert role
Executes different type of delivery activities and takes over back office functions
Bachelor in Mathematics, Physics, Computer Science or similar
Delivers high-end services without tool support
Execute customer developments in context of ICC
Best practice for solutions for Innovation control center (ICC)
Participate in internal projects driven by internal requirements
Train and coach other CoE Engineers
Founded in 1972, SAP is the world’s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking an experienced SSEM Senior Specialist
Be a Trusted Adviser and "Talk Business"
Deal with LOB, Executive Level
Establish powerful relationships
Be a strong contributor to the Virtual Account Team
Strategic Selling (Leverage the portfolio)
To Achieve Our Vision (Innovation)
Implement business strategies to ensure customer success driving revenue targets for software and software related services
Participate in a team-selling environment working with one or more Account Executives (AEs) and/or Services Account Manager (SAMs), GAD’s on assigned accounts
Bachelor or Master Degree
Innovative Thinking
Intercultural Sensitivity
IT Principles & Data Security
Quality Focus
Self Development
Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on future oriented scenarios enhancing the value proposition of Secure Support Services
Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction or Secure Enterprise Support Advisor
Technical exception handling in the delivery of Secure Support Services
Provide assistance to customers for all security topics ad during critical project and operational milestones in the application lifecycle
Interact with different Support Organization (IMS, RSD, PS, CIM, …) and front office roles (TQM, EA, ESA, etc.)
Work in close cooperation with SAP IT and the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support
Development of the SAP internal technical network documentation for Advanced Secure Support delivery environments and implementation of security procedures and protocols per SAP or customer regulations
Responsibility for measures and procedures used at Advanced Secure Support customer network nodes to support the security and integrity of the network and comply with applicable regulations, directives, etc
Up to 5 year of experience in IT-operations, IT-network security and IT-consulting roles
Substantial IT Knowledge (Security, ITIL, SixSigma, etc) and good grasp of SAP solutions
Knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc
Technology insight if it comes to Databases, and Operating Systems, etc
Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.)
Ability to quickly gain insight into the customers’ SAP focused IT environment and the implemented security policies and guidelines
Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Service and Support lines of services
Good customer consulting with strong Customer facing experience
Ability to judge customer IT situations regarding technical landscape and implementation of security features with reference to strategic secure support planning
Create commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
Presentation, communication, and conflict management skills to support pre-sales cases
Base knowledge on SAP support backbone applications
Fluent in Hungarian and English, German an advantage
Provide direct technical assistance with customers via phone and email
Provide internal and external user support for application issues of a technical nature
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Create internal/external content for Ariba’s knowledge base
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
Anticipate customer needs and effectively address concerns related to their issue or resolution
Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
Ensure that individual performance meets or exceeds department standards
Work with customers to identify and resolve reported system defects
2 Years working with a web-based software solution (Ariba Solutions preferred)
Bachelor’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance
Fluency in French and English
Ability to work well in a fast paced environment
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Support local and international customers to ensure optimal systems running
Optimize SAP solutions through continuous improvement over product lifecycle
Deliver first-class services remotely to our customers globally
Manage and handle critical customer situations
Develop and Maintain remote service contents
Engineering or IT related major preferred
Excellent communication skills in both verbal and written English and/or Japanese
Detail-oriented, excellent analytical skills and effective problem solving skills
Strong and convincing personality for interaction with customers
A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
Being able to work under pressure, in critical situations and under tight deadlines
Bachelor’s, Masters, or PHD Degree – Computer Science, Information Technology, Science Mathematics or Engineering
A consulting background or a support background with customer focus
Ability to work as part of team, and as an individual contributor
0 of 5 years of professional experience
Previous relevant internship and/or work experience
Provide phone/email/webex consultation to debug customer problems of low to medium complexity
Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base
Understand the product issues reported by the customer and reproduce it locally in the support lab
Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles. Learns from escalated Service Requests and avoids repeated escalations of the same problem type
Create Change Requests (CRs) for the defects/enhancements reported by the customer
Learn the technologies required for supporting the TIBCO product
Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on
Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value
May need to work in early morning shift (5 am - 2 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
A Product Support Engineer should have a BA/BS (or equiv.) and 2+ years of technical experience
Good communication skill
Exp in Java technology is added advange
Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer’s issues
Provide guidance and assistance to partners and customers with implementation and use of the TIBCO Spotfire and related products
Understand the problems reported by customers and reproduce locally in the Support lab
Accurately and completely document problems, solutions, and defects in the Support call tracking system (Salesforce Service Cloud)
Collaborate with other departments, such as Product Engineering and Professional Services as required
Participate in side-projects aiming at improving usability, supportability and quality of the TIBCO Spotfire products
Learn and expand your knowledge of TIBCO Spotfire and its associated products
Create customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos
BA/BS (MA/MS preferred) in Information Technology, Computer Science or related
Must have superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
You will provide remote support to TIBCO customers via telephone, email and web
You will primarily support TIBCO’s B2B (Business-to-Business) products, with the aim to become proficient with complementary products from TIBCO’s extensive product set
You must function as a "Product Engineering Expert" by keeping current with the latest supported products and technologies
Experience with supporting an enterprise grade Java based product is a must in this role
The candidate must come from a product support background
Experience with JVM tuning, debugging and logfile/stack trace analysis is preferred
Knowledge of a major database is desired eg. Oracle, SQL Server or DB2
Knowledge of two different O/S Platforms is required eg. Windows and Linux
Exposure to products and technologies such as LDAP, Eclipse, JMS, SOAP/Web Services and OSGi are beneficial
Experience with TIBCO BusinessConnect, BW or EMS is a definite advantage
Understanding of e-commerce protocols, such as X12, EDIFACT, RosettaNet, cXML, or ebXML a definite plus
Understanding of Internet protocols, such as HTTP, TCP/IP, FTP, or SFTP a definite plus
Ability to understand a root cause analysis plan and drive the different stake holders to a mutually satisfactory resolution
Ability to multi-task and switch from one context to another
Autonomous, self-motivated
Strong sense of creating and maintaining customer satisfaction
Analyse and troubleshoot customer reported problems on TIBCO BW, AMX and related products
Provide first line consultation to debug customer problems of increasing levels of complexity, using a combination of the following communication channels : web portal (SalesForce) / phone/ e-mail / remote desktop ( WebEx )
As a member of the Global support team analyse, replicate, use and configure small to medium complexity customer problems
Keep current with the latest supported product technology
On a timely basis escalate urgent problems requiring more in-depth knowledge of a product to appropriate internal resources
Manage workload efficiently while allocating time to resolve time-critical situations in an efficient and professional manner
Utilize test equipment and configurations in lab for simulation of real problems
Accurately and completely document problems, their solutions, and defects in the call tracking system
We are looking for candidates with 2 or more years’ experience. Experience should include time in a product support role. Salary is negotiable and commensurate with experience
The TIBCO EAI products interact with 3rd party database and run on a variety of platforms so experience with SOAP and Web Services are desirable
Customer Support focused / product support background. Experience in help desk / call centre / first line customer service roles will be a plus
Java Troubleshooting and debugging skills
Experienced using major database; Oracle / SQL Server / DB2 / MySql
Administration/user knowledge on different O/S platforms; Windows, Unix, Linux
Some development experience in Java, .NET
Ability to multi-task, or be able to quickly switching context from task to task
Exposure to Java containers and application servers like Tomcat, Jetty, JBoss
Experience and knowledge in Web Services (SOAP & RESTful), JMS, HTTP, XML, XSLT
Experience using Eclipse IDE
SOA Integration experience (exposure to other integration technologies like Camel, Fuse, Mule ESB)
WS-Security (WSS), OAuth, SSL
Experienced with LDAP
Experienced with Open API
Minimum 2 - 4 years’ work experience in a Technical Support role, preferably product support
Excellent troubleshooting skills on Windows OS
Have good understanding of IPS, IDS, Firewall
Knowledge on non-Windows OS, like Linux, MAC preferred
Monitor Incident management queue
Incident investigation and resolution
Understanding customer impact & prioritizing appropriately
Create problem records and perform root cause analysis
Provide effective communications to internal teams & the customer
Identifying high impact incidents & escalating following customer policies
Adhere to agreed Service Level Agreements established with customer
Defect testing
Perform after hours support on a rotating roster
Provide recommendations to improve efficiencies & reduce customer impact
2-3 years’ experience as client facing technical support
Experience in high tech customer support and in on-job support at
Customer sites – an advantage
Experience working with Point of Sale is an advantage
Provide level 3 support for internal and external end users for PC, server, and mainframe application problems
Defines deliverables, costs, benefits, and ROI information
Provide support for bid defenses and proposals
Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
Communicate IT issues to business units at various levels of seniority
Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
Coordinate validation activities related to the deployment of business applications
Produce and assist training and communication programs
Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
Manage and support vendor contracts to established service level agreements
Work closely with customers to identify business requirements and opportunities in relation to IT systems and services
Identify and assess technologies, skills, and resources required
Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business
Support evaluations and procurement of new hardware
Solid technical background and experience
Possesses fine-tuned analytical skills and/or programming experience
Relational database experience
Demonstrate understanding of network concepts such as routing, switching, load balancing, firewalls, etc
Ability to understand enterprise monitoring setup and configuration on tools such as Orion, Splunk, and AppDynamics
System deployment/implementation expertise
SQL experienced is preferred
Possesses exemplary written and verbal skills
Possesses leadership and mentoring skills
Bachelor's degree in Information Management or business related fields preferred
5 years of hands-on Linux experience and demonstrated understanding of shell programming and scripting
Recent experience working with ETL integration tool in an enterprise environment with a relational database backend
5-7 years business experience; or equivalent combination of education, training and experience
2+ years’ experience working in a customer-facing environment, either SaaS or Internet, in a 24x7x365 support role
Report software bugs and be an advocate for product improvement using customer suggestions
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
Participate in planned team-wide shift rotations to cover business needs, including 24x7 On-Call responsibilities and extended (evening shift)
Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
The ability to read, modify, and troubleshoot HTML and CSS
Familiarity with administering and customizing forums, blogs, image gallery setups, and more (think vBulletin, PHPBB, or Xenforo)
Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
A solid understanding of IIS, troubleshooting website issues/HTTP responses, and modifying web.config settings
Good knowledge of Microsoft SQL
Excellent Communication Skills - spoken and written English (including technical writing)
Passion for lifelong learning and personal and professional development
Three or more year’s industry experience with Microsoft stack technologies
Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
Offer quality support to the productions
Participate in the design of tools
Being able to estimate the work needed to accomplish tasks
Evaluate risk and impact of decisions and changes proposed
Be aware of the latest technological trends in the domain of online services for games and in web development in general
Pythonprogramming
C++programming
Web programming (Django, angular.js, …)
Databases (SQL et NoSQL)
Realtime distributed systems, network programming
Multithreading
Have good skills at relations and communication
Being autonomous, resourceful and pragmatic
Quick at learning
Bilingual (English, French)
Excellent Communication Skills - spoken and written English (including technical writing). Passion for lifelong learning and personal and professional development
Three or more year?s industry experience with Microsoft stack technologies
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS (Dynamics CRM) Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
End-to-end debugging of defect/issues in electronic hardware, unix computers, power cabling, network configuration
Unix commands and basics of scripts (any scripting language)
Broad knowledge of engineering systems - assembly and troubleshooting of computer and electronic components, network configuration
Written technical communication (technical documentation, status updates)
Self-directed - independent ability to assess priorities, solve problems, report on status and escalate as needed
Think big - empower others to solve the problem by creating troubleshooting guides and debugging steps
Experience managing a tech operations or support engineering ticket queue, prioritization and status reporting
Bachelor's or Master's degree in engineering, science or relevant discipline
Advanced unix scripting ability (any scripting language)
You are a dabbler with electronic and electrical projects - you have a "workshop"
Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
Participate in Agile sprints to evolve business processes and technologies
Create and review documentation, design new standard operating procedures
Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
Effective organizational skills to maintain a consistently high standard of operations in a busy environment
BS/MS in Computer Science or equivalent combination of technical education and work experience
4+ years of support engineering, tech operations, or troubleshooting
Proficient and Fluent in at least one scripting language. Should be able to write code, test and identify solution to the problem
2+ year of experience writing support operating procedures
Experience defining and implementing operational policies
Experience in automation of server-side operations
Experience with monitoring systems health
Experience with measuring and reporting systems health and status
B.S. in Computer Science or a related field
2+ years overall development/technical support experience
Object oriented development experience in C++ and/or Java
Experience in UNIX/Linux operating system
Other desired technical skills include Perl, Ruby, Python, Oracle SQL, AWS Technologies
1+ years overall development - Object oriented development experience in C++ and/or Java
Other desired technical skills include Perl, Ruby, SQL
Knowledge on distributed applications/enterprise applications is plus
1+ year industry experience in software development
A technical background (BS/MS in Computer Science, Computer Engineering, or related discipline/experience)
9 months to 2 Yrs experience
Ability to write complex SQL queries (ideally using Oracle, but not any database is fine)
Ability to read and understand Java or C++ code (Perl is a plus)
Understanding of OO design
Ability to do scripting
Strong understanding of data structures
Strong understanding of support - tickets, monitoring, and metrics
A passion towards problem-solving, Must be able to deal with ambiguity
Must be able to think proactively
Excellent English verbal/written communication skills
1 to 4 years overall development/technical support experience
Experience working with relational databases, and distributed computing technologies
Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
Other desired technical skills include Perl, Java, Oracle SQL
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BS in Computer Science, Engineering or a related technical field
5+ years overall development/technical support experience
Experience in Perl or shell scripts
Ability to write intermediate level database queries. SQL skills
Experience in a 24/7 production environment is a plus
Prior experience with UNIX system administration is a plus
BS degree or higher in Computer Science (or related program) with 5+ years of relevant experience
Experience with large scale SQL systems
Experience with large scale MapReduce systems
Experience with ETL (Extract Tranform Load) and Data Warehousing systems
Java or C++, Linux/Unix, Perl and UNIX tools
Deep understanding of support processes and a track record
Own the fleet management which includes estimating, load testing, scaling and de-scaling fleet to improve resource utilization
Bachelors with 2-5 years' experience or a Masters with 1-year experience in Computer Science, Computer or Software Technology, Operations, or a related field
One to three years of experience in supporting distributed software systems using operational metrics and analysis
One to three years of experience in troubleshooting operating system (Unix/Linux) and distributed system issues
Experience in one of the following: Ruby/Python/Scala/Java
Experience in DevOps role or application development in distributed systems
Knowledge about Mesos Architecture and HDFS is a plus
2+ year experience with real-time live-system responsibility
1 year experience using SQL and databases in a business environment
Experience with a programming language
Excited about data and analysis
Enjoys taking a project and running with it
Develop automation to support the business
Build tools, publish metrics, and build dashboards to provide transparency to the business
Be a champion for the customer: Insist on the highest standards, ensure our product is executed flawlessly
Bachelor’s Degree in Computer Science or related field
3+ years professional experience in software development
Computer Science fundamentals in object-oriented design, data structures, problem solving, and complexity analysis
Proficiency in at least, one modern programming language such as Java and one scripting language
Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
Advanced troubleshooting, communication, prioritization, and analytical skills
Strong knowledge of UNIX or Linux operating systems
Relentless customer focus
Bachelors degree in Computer Science or equivalent
Experience with high throughput, multi-threaded systems
Ruby or experience in another dynamic language (Python, Perl)
Experience in SQL scripts or database administration
Working experience with production-grade monitoring and alerting technologies
Work on operations- and maintenance-driven coding projects (primarily in Ruby, shell scripts, or potentially Java) and web technologies
Build systems to audit and measure reliability of Services
Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
Maintain service level agreements, and build systems to support it
Manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them
Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
5+ years of overall software development/technical operations experience
Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done
B.S. Degree in Network Systems Administration, Computer Networks and Security, Telecommunications, Computer Science, or equivalent is mandatory
Exposure to various routing technologies (Cisco, Juniper, etc)
Exposure to Linux/Unix operating systems
Must be able to work weekends and holidays(on a rota basis)
Relocation required
1-3 years of experience in a Network Operations/Support role
Applied knowledge and troubleshooting experience of OSPF, BGP, TCP, ARP and Ethernet Protocols
Experience troubleshooting switching and routing platforms
Experience troubleshooting layer 1 and 2 network problems
Experience working with customers to diagnose a problem, and work toward resolution
Understanding of ACLs – application, usage and troubleshooting
Experience scripting with Python and/or Perl
Need to be a highly motivated to learn
Need to have strong written and verbal communication skills
Ability to interact efficiently with peers and customers is required
Ability to multitask effectively
Strong logical thinking skills, with the ability to adapt as new information becomes available
Effective prioritization and time management skills
Understand high-level technical aspects of existing databases, ETL processes and reporting systems
Provide support for incoming tickets, including extensive troubleshooting tasks
Develop tools to aid operations and maintenance of the data and reporting platforms
Customer notification, co-ordination and follow-up to maintain service level agreements
Help Data Engineers, Business Intelligence Engineers and Business Analysts with debugging data quality issues
BS/MS in Computer Science/Engineering or related discipline
2 to 5 years' experience in application development and/or data warehousing systems
Ability to write complex SQL queries and ability to analyze/debug data
Strong troubleshooting skills, particularly with large volume data
A passion towards problem-solving
Willing to work in 12x7 on-call support (on rotation basis)Support engineers troubleshoot, debug, evaluate and resolve operational issues and perform data engineering tasks
Ability to script using Shell, Ruby, Perl etc
4+ years overall development/technical support experience
Experience in C++, JAVA or Python
Knowledge of the Windows & Linux operating systems
Knowledge of Mac, Windows and Mobile based technologies
Prior experience with system administration is a plus
4 years to 7 Yrs experience
A passion towards problem-solving, Must be able to deal with ambiguity and process improvement
Excellent English verbal/written communication skill
Strong ownership, urgency, and drive to launch services
Experience with high concurrency system scaling challenges, data modeling, XML processing, SOAP, REST
Maniacal customer obsession
Provide second line phone/email/fax consultation to independently debug complex product problems
Provides systems/product training and intellectual property material
Acts as a focal point for large account network problem resolution
Typically reports to Mgr, Technical Services
Applies known solutions to solve problems
Business impact of this role is major
Is a technical expert in at least one area
Effectively utilizes complex lab setups to duplicate and solve problems
Submits complete and correct DDTS reports in area of expertise
Receives limited supervision
Receives little instruction on routine work and general instruction on new assignments
Provides guidance and mentoring to other engineers
Translates team goals into own work assignment
Is a technical expert in at least one area with excellent broad
Effective planning, prioritization and organizing skills
Drive for continuous learning, results orientation and teamwork
Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4-6 years related experience
Ability to analyze, use and configure small, medium and large enterprise/SP networks
In-depth Knowledge of the OSI Model, IOS-XR, CRS, GSR12K, ASR9k, MPLS, and OSPF are required
Consultative communication skills
Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments
Ability to analyze, use and configure and troubleshoot medium and large enterprise/SP networks
Idioms(Spanish and/or Portuguese is mandatory)
Demonstrated leadership skills in small projects and teams
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology
3+ years overall development / technical support experience
Experience with support procedures and methodologies
Strong understanding of x86/x64 hardware platforms and components
Experience with large database driven websites and web technologies
1+ years scripting experience
Experience with networkingSearch Jobs US
Resolve or escalate client contacts by providing information and support or engaging the appropriate technical resources
Write and maintain user documentation and learning resources
Design and build basic tools and scripts that enhance customer experience
Maintain ongoing analysis of client contacts and use this analysis to drive recommendations for strategic improvements
Bachelor’s degree and 1-2 years of related experience
Experience providing “customer-centric” technical customer service or user support
Experience profiling data and researching possible data quality issues
Knowledge of Java, Python or other OO Language
Background in Security
Experience designing and delivering technical training
Experience in deployment and monitoring of large scale systems
Provide 2nd Level Support to retail customers in Australia and New Zealand
Monitor incident management queue
Analyzes incidents to identify service restoration actions to be taken
Graduate in Information Technology or relevant discipline
Must have incident management, troubleshooting and resolution experience on retail products - ATM machines, Point of Sale system, Self-Service Machines, Kiosks, Scanners, Barcode reader machines etc
Australian Citizens and PR holder need only apply
One year prior working experience with Oracle products (or at least two years related experience without Oracle products)
Experience with Oracle StorageTek tape products (SL8500, SL3000, SL150 libraries, T10000 and LTO tape drives, Virtual Storage Manager (VSM) and ACSLS software. Includes the capability of troubleshooting, diagnosis, and service delivery consultation on these storage products
Ability to collaborate across multi-technology sectors and functional teams
Language Skills: Brazilian Portuguese and Spanish
Assist with the planning, resource allocation, and advance testing for large-scale events, such as AWS re:Invent and regional AWS Summits. You will use tools such as AWS CloudFormation to build out and execute tests to verify AWS capacity and lab environment stability in advance of the events
Provide real-time support of lab environments. You will be responsible for pre-warming and launching anywhere from hundreds to thousands of student lab environments in advance of the start of an event, and will continue to monitor environment health and stability of both lab environments and the underlying AWS services they use as the day progresses
Assist Curriculum Developers, Solutions Architects, and other Subject Matter Experts with the use of our curriculum publication tools
Monitor and respond to issues with our suite of tools that support curriculum publication and deployment. You will use native AWS tools such as AWS CloudWatch to monitor the continued smooth operation of our Jenkins-based CI/CD system for curriculum publication. You will respond to issue tickets logged against this and other tools, and will create, test, and release fixes to production using tools such as Git, Jenkins, Python, and Windows PowerShell
Assist in defining and prioritizing our backlog of outstanding feature requests for our internal tools to provide maximum value to multiple stakeholders throughout AWS
Propose and implement new tools and technologies that simplify the publication, monitoring and maintenance of AWS training curriculum
Five years or more experience in IT as a Systems Administrator, Software Developer or Software Engineer
BS in Computer Science, Information Systems or related field, or equivalent experience
Knowledge of one or more modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)
Familiarity with the concepts of Continuous Integration and Continuous Deployment
Demonstrated customer obsession
A demonstrated ability to work cross-functionally with a diverse group of project stakeholders
Some travel required (10-20%)
Existing knowledge of foundational AWS technologies (Amazon EC2, Amazon S3, VPC, etc.)
Basic knowledge of Continuous Integration/Continuous Deployment platforms, particularly Jenkins
Familiarity with basic administration tasks for both Linux and Windows operating systems
Knowledge of Agile software development methodologies and tools, particularly Scrum and Kanban
For more information on AWS, please visit http://aws.amazon.com**
Management of cabling team
Management of infrastructure activities
Management of cabling suppliers
Management of specific projects in the fields of infrastructures and cabling
10 years minimum experience in the fields of Wireless infrastructures and cabling
Knowledge of suppliers in these fields
Knowledge of Nokia equipments
Expert in Radio cabling
Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationship, aptitude to the team management
Written and spoken competence in English is required
Management of Protocols and radio tools
Management of specific projects
10 years minimum experience in the field of wireless protocols tools and radio tools
Knowledge of suppliers (Agilent, Spirent, Hytem...) and other industry suppliers
Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships, good aptitude for team management
1) Technical evaluation and documentation of customer situation
Holistic understanding of the customer situation including solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
2) Establish SAP Solution Manager as collaboration platform
Establish SAP Solution Manager as a collaboration platform for developing and driving detailed engagement, service plans and action plans to safeguard the customer’s operation as well as implementation and upgrade projects
3) Management of risks and top issues
Identification of technical risks and top issues. Definition of the corresponding action plan to manage the top issues, including actions for the customer, SAP partners, and all SAP departments
Ensure resolution of issues and top issues according to engagement deliverables
Delivery of MaxAttention engagements for projects and operations
Delivering Application Lifecycle Management strategy plans for customers including the following Quality Management areas
Quality Management for Implementation
Analysis of system landscape and technical issues
Technical Analysis of core business processes for all applications
Testing and Tracing of business processes end-to-end
Ensure test management is implemented according to SAP Standards
Evaluation of the project plan
Quality Management for Business Continuity
Develop a “master plan” with customer for business continuity with customer according to SAP Best Practices
Ensure setup and training of customer for Root Cause Analysis
Drives establishment of system monitoring procedures as well as monitoring of business process and interfaces
Provides support to manage data volumes to control business data growth
Quality Management Business Process Improvement
Identifies top issues of engagements at critical customers
Analysis of core business processes for all applications
Analysis of system and application operation
Definition of action plan for optimization
Drives implementation of business process monitoring and exception handling
Quality Management for Protection of investment
Develop/Validate master plan for IT-landscape strategy
Develop/Validate master plan for TCO reduction including
Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
Ability to manage Customer Solutions in top maintenance segment (level 1)
Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
Experience as an AGS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
Customer request handling for CORE Domain
Tickets management
PS Core or CS Core support experience
Linux Knowledge
MSS/MGW/HSS/HLR/BSC/BSS Integration experience
Signaliing Protocols
Monolithic and Layer NTW knowledge – 2G & 3G & 4G & 5G/PSTN
Support IT teams with build, test, and certify of tools
Assist with development of configuration an automation with SDDC environment and infrastructure auto-provisioning
Manage and lead escalated support and problem resolution activities for system hardware, software, and/or operating systems; acting as L3 support
Assist in the engineering and rollout of configuration tools
Functional understanding of infrastructure architecture (network and hosting)
Knowledge of VMMare/vRealize Product Suite
Knowledge of infrastructure fault and performance monitoring best practices
Problem-solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business interfaces
Strong communication skills - comfortable presenting to all levels of management
Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
Provide remote trouble-shooting support services for hardware issues for hardware
Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
Accurately document collected data and customer interactions within the trouble-ticket system
Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
Research, resolve, respond to, and document appropriate customer inquiries, as requested
Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
Solve non-standard issues that may require analytical and conceptual thinking
Provide clear and concise instructions and resolutions both verbally and in writing to customers
Create and modify product and process troubleshooting documents
Initiate and lead meetings as needed with customers and internal resources
Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
College degree or equivalent experience with technical software support and maintenance service delivery required
Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
Minimum of 3 years' experience in technical customer service or software implementation
Resourceful and able to work independently
Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
Work well under pressure with the ability to be patient and display empathy with the customer
Must work well in a team oriented/collaborative environment
Proficient with Microsoft Office to include Word, Excel and PowerPoint
Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
Willingness to be on-call during weekends and evenings
Ability to meet standards for ticket system management and documentation responsibilities
Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
Understanding of AWS technologies (aws.amazon.com)
Understanding & experience of managing and monitoring large scale disk sub-systems
For more information on Amazon Web Services, please visit http://aws.amazon.com.**
4 years+ of SQL Administration and Database Experience
2 years+ of Support Engineer experience
Fluent in Spanish or Portuguese and English
Knowledge about OMS (1200 and 1600)
Knowledge about new SPO versions (1400 family)
Good understanding about Ethernet over SDH
Good understanding about Ethernet L1, L2, VLAN, bridges and switches
Good understanding about MPLS-TP and VPN services
Knowledge about how to operate the Management System SO-EM (Linux basic level)
Knowledge about legacy products SDH MDRS (Marconi LH radios )
Good understanding about Ethernet over PDH
Strong knowledge about new products MINI-LINK (LH, CN 500, SP200 y SP300)
Solaris Volume Manager (SVM)
Veritas Cluster
IP Networking/Tracing
EMC disk arrays
BSCS or Billing system
Ix Collections
Charging System nodes and solution Knowledge
EMM/OLM knowledge
Signalling Protocols
Understanding of Telco and ITC business
Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Must be willing to work in a fast paced and growing environment where some travel maybe required
Bachelor’s degree in Computer Science, Computer Engineering or related field
Experience working with and managing mobile devices
Experience with EAM and/or Asset management
Experience with Purchase order creation
Experience with Inventory management
Bachelor’s degree in Computer science or IT related field
Experience working with and managing Android/Fire OS devices
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Strong troubleshooting skills of very complex systems
5+ years experience in a technical support, system engineering or software engineering
Understanding of Web services and cloud architectures (web servers, load balancers, DNS, routing, web requests, networking)
Sharp analytical abilities
Masters degree in computer science, Computer Engineering, Electrical Engineering or related field
Exceptional customer relationship skills including the ability to discover the true requirements, underlying feature requests, recommend alternative technical and business approaches
MCC core member runs the Mission Control Center to support the front office team, Delivery Execution or CoE (Experts), to provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
Role Type in MCC Core team
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the DBS Mission Control Center
Train and coach for Front Office team (Technical Quality Manager), CoE Engineers
Japanese: Fluent
English: Business Level
Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements
Identify the root cause of incidents, events and problems taking take full ownership for managing the incident, event or problem to resolution
Develop a workaround plan and ensure the implementation of a resolution and recovery
Demonstrate problem analysis and solution formulation skills
Demonstrate the ability to explain procedures to technical and non-technical audiences in a concise and clear manner
Good knowledge of CITRIX experience/skills (XEN, virutalisation) and Linux/aix is required
CCNA (CCNP is a plus but not required)
Good Global Microsoft skills
Scripting skills is a plus (python, perl, php …)
Able to work in a support team , with incident and change management focus
French and English is mandatory
2-3 years’ experience
ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
2+ years IT work experience preferred in a corporate support environment
Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
Knowledge of Windows mobile client devices, and Apple iOS products a plus
Knowledge of security and antivirus software
Windows Scripting Host (WSH), PERL, VBS or other scripting languages a plus
Ability to perform general computer hardware maintenance (CD-ROM replacement, CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
Ability to work both independently and within a team environment
Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
Analyze consistent or repetitve issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
Document supported systems and application procedures and processes
Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
2+ years of Linux/Unix experience
High technical aptitude with excellent written and oral communications skills
Experience deep diving technical issues, both hardware and software
Ability to find automation opportunities
Experience working in a mission critical, operations support environment
Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
Ability to develop & update team facing and customer facing documentation in a clear & concise manner
Passion for process improvement and customer service
Excellent troubleshooting experience
An understanding in scripting (Python/Perl/Ruby or equivalent)
An understanding of database technologies
An understanding of version control (Git/SVN or equivalent)
An understanding of performance tuning
3-5 years of Application Support experience in a retail/corporate environment in a 3rd-level support capacity
Nagios/Splunk (network monitoring to proactively identify and resolve problems)
SQL (querying, table joins)
5+ years supporting applications in a retail or corporate environment in a 3rd-level application support capacity
Experience supporting integrated systems and devices with disparate back ends and vendors using services / data feeds
Bias for getting things done, overcoming obstacles, taking ownership of difficult problems, conducting critical but constructive discussion, keeping a positive attitude
Independent worker with excellent time management skills
Logical thinker/problem solver who is self-motivated and a strong contributor within a team
Ability to communicate effectively and troubleshoot issues across multiple departments and work closely with external vendors and internal business partners to manage applications through various test and production environments
Customer-focused; analytical; thorough; and have excellent skills in troubleshooting and in problem-solving, and in oral and written communications, with the ability to prepare accurate and detailed documentation
Experienced in creating dashboard and summary reports in Excel or other reporting tools - required
Strong experience performing root-cause analysis - required
Desired skills - strong working knowledge of
BS degree in Computer Science and 2+ years of industry experience developing large scale distributed software systems
Solid proficiency with an OO language (Java or C++) and design patterns
Strong knowledge of data structures, algorithms
Knowledge in SQL, XML, and Web services are a plus
Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
Learn new technologies quickly to solve problems
Creating and building elegant solutions for complex problems
BS in Computer Science or equivalent combination of technical education and experience
Excellent written and verbal communication skills, with a track record of working effectively with Development Engineers, Engineering Managers, peers and other functions
Highly motivated to solve problems efficiently
Ability to build and maintain strong working relationships with peers, managers and partner teams
Experience in Linux is a plus
Conduct monitoring and troubleshooting of Unix/Linux systems running AWS Identity and Access software
Deploy new or scale existing systems and software using automated build and deployment tools
1+ years of experience in operating systems administration or software development
1+ year experience with support procedures and methodologies for production computing environments
Systems Administration in a Linux/Unix environment
Able to prioritize and perform in complex, fast-paced situations
A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience
Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above
Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl
2+ years supporting Microsoft Active Directory in an Enterprise Environment
1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
1+ years Administrating Linux-based systems
Strong leadership skills and a successful track record of driving issues to resolution
Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects
Experience in any scripting language
Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
3 Yrs to 6 years experience
Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). Python is preferable
Familiarity with programming languages Java or C++ or C
Experience working on distributed applications/enterprise applications is plus
Provide direct technical assistance to customers via phone and email
Create internal/external content for SuccessFactors knowledge base
Develop strong working relationships with cross-functional teams within SuccessFactors /SAP
Must be available for weekend or evening support as required
Ideal candidate would have either SF experience, HCM, LMS, technical skills, or support experience
It is desired that candidates have a working knowledge of one or more of the following concepts/technologies
3-5 Years working with a web-based software solution (SuccessFactors Solutions preferred)
Bachelor’s Degree with a technical discipline or a minimum of 3-5 years of experience in Support, Software Development, IT, or Quality Assurance
Recent graduate in Computer Engineering (other Technology or Scientific degrees with understanding of programming languages might be also considered)
Web programming skills (HTML5, JavaScript…)
Fluent in English (oral and writing), German is desirable
Customer service oriented person
Analytic thinking, problem solving and communication skills
Working experience is not required
Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
Understand key elements of the customer’s environment
Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
Assist in knowledge transfer between customer and internal teams
Effectively manage time, workload and shifting priorities
Provide occasional off-hours support with key projects and go-lives
Communicate effectively with customers both verbally and in writing
Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
Meet customer expectations by anticipating and helping in the resolution of their issues
Monitor customer interaction workspaces for customer feedback and opportunities for response
Review, document and track customer top issues
Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
Monitor quality of work and identify opportunities for continual improvement
Up to 30% travel on-site presence
Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
Excellent communication & presentation (soft) skills
Excellent German and English language skills, written and verbal are required. Additional languages are an advantage
Ability to lead requirements-gathering sessions
Ability to learn and assimilate information quickly
Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
Project Management experience is an advantage
An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
Knowledge of SAP Success Factors is an advantage
Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
Enthusiast, strong work ethic and a positive attitude
Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
Experience and/or acumen of the following technologies and solutions
Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
Experience in working in global / virtual teams is an advantage
Experience in transferring knowledge to others (coaching & mentoring)
Analyze the incident, research solutions and provide solid answers easily understood by customers
Develop technical solutions to be posted to both internal and external knowledge base
Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
Liaising with product management to identify and report bugs
Act as a liaison between our Product Management and Engineering teams
Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
3+ years of relevant related experience essential
Fluency in English essential and 2nd European language preferred
Familiarity with general IT concepts
Solid understanding of Internet technologies
Preferred (but not explicitly required)
Support the sales team post implementation with upgrades and technical requests
Respond to end user requests for technical support
Troubleshoot and resolve application issues related to IT users and services
Develop workarounds to existing product lines when applicable
Document processes and procedures as developed and/or required
Update and maintain project issues list, prioritize issues
Stay up to date with new products and features that are released
Provide Material for technical documentation
Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
Comfortable with installing, configuring and testing software packages in a MS Windows environment
Application configuration and monitoring
Knowledge of Postgres and/or Cassandra Database and Schema Management
High Level Understanding of IP Networking
Works directly with customers
Participate in weekend rotation and shifts
Participates in initiatives that improve overall product and documentation quality
Participates in product/platform testing
Drives improvements in product quality
Participates in Beta programs
Serves as Situation Manager on highly sensitive proactive and reactive
Support the workstations and diagnostic utilities used to process Servers, PC’s, Laptop, Routers, Switches, etc. throughout the Config Center
Support production technicians with troubleshooting as well as technical education when appropriate
Process first-pass advanced technical production orders known as ‘prototypes’ or ’first article builds&#8217
Design custom asset tags using various labeling applications and databases
Research and resolve technical and other compatibility issues associated with hardware and software
Document work instructions and other documentation to support the integration process
Develop and support processes designed to streamline the configuration of technology products
Utilize 3rd party imaging clients/programs to Image hard drives, servers, PCs, Laptops, thin clients, handheld/mobile devices, etc
Support Microsoft WIM images, PXE, WinPE and Microsoft SCCM or MDT technologies
Train associates on integration procedures when necessary
Promote safety by identifying and promoting potential safety risks and providing recognition
Participate in regular housekeeping initiatives and daily cleaning maintenance
Answer questions from customers and prospective customers about the features and capabilities of our capabilities
1) Entry level or 1+ years experience working as a web developer with Java and front end technologies (HTML, CSS, JavaScript, JQuery). If they do not have all of these or have experience with a different language, they need to be eager to learn and demonstrate the ability to pick things up quickly. They do not mind grooming someone into the role
2) Must have Customer service mentality. They will be resolving issues and dealing with customers on a daily basis so their communication and customer service skills are very important. The hiring manager looks for candidates that may have done tutoring or community service on their resume
3) Cultural Fit. They need to be able to work in an open plan office where they are collaborating and constantly bouncing ideas of the team. They also need to be resourceful and know who to go to in order to solve problems
Solve technical questions from clients via support ticketing system
Build and release custom functionality to solve client issues
Travel occasionally to client locations to provide services on-site
Work in an international environment
Analyze and Troubleshoot reported issues/errors
Be Additional Owner on and Learn from other Senior Support Engineers HIGH and CRITICAL cases & conference calls
Engage in technical and tactical discussions with Senior & Principal Support Engineers about how to approach technical problems
Monitor the queue for your product and handle triage of new cases and maintain adherence to our SLAs
Manage/monitor high-severity issues and escalations within your team to assure focus remains on the highest priority issues and keep management informed of any potential problems
Contribute to, and challenge, management initiatives
Actively contribute knowledge objects
Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
Basis Administration Skills
Upgrade and installation of solution manager is additional advantage
Maintaining profile parameters & license installation
Basic knowledge of UNIX and Sybase
Client copy exposure
Scheduling and Monitor Background jobs
3+ years work experience running and supporting complex IT production systems is required
Min. 2 years hands-on Solution Manager experience
ABAP/Basis Skillset is plus
Experience in System Administration / Support
Administration skills in the SAP Basis area
HANA Admin &Troubleshooting skills are a plus
Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems or equivalent
Technical exposure in one of Database (Oracle/DB2/SQL Server/MaxDB ) is preferred
Experience in Troubleshooting and training deliveries
Good communication project management skills and exposure to quality process frameworks
Experience in communication with customers and managing expectations
Proactive in learning and highly self-motivated
Good team player and ability to lead a team (distributed) on projects
Knowledge of enterprise-level applications and understanding of Global Delivery model
Flexibility to travel is a must
Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need
Key Responsibilities: 1. Incident Solving 2. Additional Tasks
Basic understanding IT
Basic understanding of core business processes (hereunder HR processes)
Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
ABAP development skills
Basic understanding of SAP HANA technology
Basic knowledge of OS and DB Administration
Exceptional Communication Skills
Min. 2 years hands-on Solution Manager Implementation experience
40 % - 60 %
High written and oral communication skills in English
Strong interpersonal communication skills
Experienced with Unix/Linux platforms
Experienced with Enterprise solutions / products
Experienced with one of the following Databases – Oracle, Postgres, Sybase MSSQL
1-2 years of experience with customer support organizations - advantage
Experienced with Customer issues lifecycle tools - advantage
Experienced with support debugging tools and logs reading – Advantage
Experienced with Win platform – Advantage
MaxAttention,
Active Embedded,
Enterprise Support
For Application Process Design and Implementation
Define customer process model and execute discovery workshop
Implement, test, train applications and processes
Optimize business processes
For Integration and Development (including Validation)
Take care of the integration topics like user integration, system integration and process integration
Ensure data consistency, performance and exception management
For Architecture and Infrastructure
Define technical architecture, landscape and underlying infrastructure
Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
For General Basis Support
Application Lifecycle Management
Setup the project and production landscape
For Data Migration
For RunSAP Like a Factory / Transition to Operations
Define the customer target operational model
Design and implement application lifecycle management
Integrate new business solutions or technical components into operation
Setup or optimize operation control center
For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects,
Participates in internal projects driven by internal requirements
Trains and coaches other CoE Engineers
Industry and business processes
Programming skills for ABAP, Java, C++
Upgrade downtime minimization
Performs and leads overall analysis of situation at key accounts
Identifies top issues in key account engagements
Leads analysis of system landscape and technical issues
Leads analysis of core business processes for all applications
Leads analysis of system and application operation
Delivery functional or technical tasks in MaxAttention projects
Co-operates with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks
Delivery Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical
Delivers Expert Guided Implementation
Actively provides customer feedback to development based on delivery
Analysis of functional gaps in ICC and developments to close gaps
Implements specific best practice operations scenarios
Develops trainings, specifications and documentation
Ensures that services and documentation are available and up-to-date for the respective area of expertise
Takes over development tasks in projects or service development
Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
Functional responsibility for specialist technical area
Drives knowledge transfer within specialist focus area
Engagement Support
Understands customer requirements and coaches Embedded Support for planning single support services including identification of the needed skills and the size of the delivery ( for MaxAttention and Active Embedded customers)
Contributes to the achievement of our COE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
Develops trainings, specifications and documentation; ensuring that the documentation is up-to-date for the respective area of expertise
Executes customer development in context of ICC
Understand and develop assigned request from project
Responsibility for implementation according SAP product & support standards
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the Mission Control Center
A minimum of 1 years of technical support experience is required
The ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, Perl, Java, or Ruby
Deep knowledge of the Linux operating system
Understanding of Identity Systems such as LDAP, Active Directory
Should be genuinely excited about technology, have a strong interest in learning about and playing with the latest technologies. Must be a self-starter and motivated
Participate in all phases of the development of a large distributed system: providing hardware, manageability, operability and performance perspectives
Develop system management scripts/tools to automate operational tasks
Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
Troubleshoot, perform various system maintenance tasks (your hands get dirty here) and participate in on-call rotation
4+ years experience building scripts, tooling, and automation for large-scale computing environments
Experience with and strong working knowledge of Linux and associated Linux tools/languages
Knowledge of TCP/IP and networking protocols such as HTTP and DNS
Ensure timely, high quality communication
Document service into the provided CRM tool. All documentation to be done in English language
Deep technical knowledge in SQL Server 2008 or newer version
Solid knowledge in T-SQL language
Experience in capacity planning and sizing SQL Server environments
Experience in high availability configurations with Failover Clustering
Advanced troubleshooting techniques
Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
Monitors progress on the resolution of Known Errors and advises 2nd Level support staff on the best available Work-Around for Incidents related to unresolved Problems/Known Errors
Assists with the handling of major Incidents and identifying the root Create problem records and perform root cause analysis
Escalates issues for resolution, to avoid reoccurrence or close problem
Knowledge of Storeline POS Solution
Experience in supporting major retail customers
Excellent technical understanding of SQL
Excellent technical understanding of VM Environments and tools
Experience with Windows / Linux OS
Skills for scripting in Kix, Java, C+ etc
Ability to read and understand code across multiple platforms
Degree in IT or related discipline
BA/BS in engineering or related fields or 3+ years of relevant work experience
Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
Experience in one of the following: Systems Administration, Networking, or Telephony Systems
Working knowledge of Amazon Web Services
A strong desire to learn new technologies
Expert knowledge in one of the following:Systems Administration, Networking, or Telephony Systems
Experience in one of the following:Systems Administration, Networking, or Telephony Systems
Respond to and resolve inquiries forwarded to the Brand Protection and Gating team by tier 1 & 2 Seller Support associates and other internal Amazon stakeholders
Drive the creation of standard operating procedures to drive knowledge transfer to tier 1 & 2 support
Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our distributed services
Take on medium-sized coding tasks to build tools that help diagnose system issues and automate their resolution
Implement gating changes in cooperation with the development team
B.S. in Computer Science or a related field (Engineering, Mathematics, etc.)
Strong knowledge of at least one interpreted/scripting language (e.g., PHP, Ruby, Python, Perl, Shell) and good knowledge of at least one compiled object-oriented language (e.g., Java, C#, C++)
Strong knowledge of the Linux operating system
Excellent English language written and verbal communication skills
Experience working with web services
Experience in technical customer support
Experience working in a fast-moving team environment and ability to juggle many tasks and projects
1+ years experience in a product development environment
Knowledge of microcontroller-based firmware design and development
Debugging and troubleshooting ability
Experience writing firmware under an embedded OS or real time scheduler
Experience working with device driver and associated hardware such as timers, DMA, A/D converter, comparator, UART, I2C, SPI, or LCD
Solid background in CS and be knowledgeable about basic EE
Bachelor degree in Computer Science or Engineering, advanced degree preferred
Signal processing programming with MATLAB
Knowledge of sensors
Worked in R&D environment regulated by FDA, CE and FCC bodies and familiar with process and safety standards required for medical device development (ISO 13485, IEC 60601) or equivalent
MINIMUM 3 years software development experience
Bachelor's Degree and/or Master's degree in Computer Science
Proficiency in, at least, one modern programming language such as C, C++, Java, or Perl
Experience with large scale security, enterprise and web preferred
Working knowledge of major security protocols (e.g. ssh, Kerberos, TLS, etc.)
Familiarity with cloud computing concepts and experience working in AWS
Track, coordinate and solve the java application platform tool chain related 3rd level support cases
Understand in depth complex technical issues, suggest workarounds and engage with the developers
Create and maintain internal documentation such as knowledge base, user guides, etc
Proactively share findings, bugs and ideas to improve and optimize the tool suite with team members
Collaboration and communication with internal providers and offshore partners
BA/BS in Computer Science, Electrical Engineering or related field of study and 2 years industry experience in a software technology position OR relevant technical Master’s Degree and 2 years relevant industry experience; prior development experience is preferred
1 year of programming and/or support experience with Java based enterprise software product
1 years Unix and Windows administration and debugging experience
Proficient in the following area
Provide guidance and assistance to partners and customers with implementation, integration and customization of the TIBCO Spotfire products, and with the use of the TIBCO Spotfire API’s
Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer issues, with special focus on questions/issues/errors related to custom development
Write code examples and best practice guides related to API development and publish in the TIBCO Community and knowledge base
Bachelor's Degree in Computer Engineering or 1+ years relevant experience
Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
IT Security and data encryption fundamentals
Experience with scripting languages (Python/Perl/Ruby or equivalent)
Understanding of database technologies
Understanding of version control (GIT/SVN or equivalent)
Comfortability with medium to large, complex project scopes and ambiguous details within work environment
Network certification (JNCIA, CCNA or higher) or equivalent networking experience
Resolve inquiries forwarded to our team by tier 1 & 2 seller support associates and other Amazon-internal stakeholders
Drive the creation of Standard Operation Procedures to drive knowledge transfer to tier 1 & 2 support
Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our large distributed services
B.S. in Computer Science or a related field (Engineering, Math, etc.)
Primary party responsible for ticket-based, operational activities related to Active Directory and Microsoft Exchange
Will have direct responsibility for the completion of operational obligations and project goals such as (not exhaustive)
Active Directory objects maintenance
Exchange object maintenance
File/Shared Workgroup creation, maintenance, permission-ing and quota management
Utilizing S3/Identity Management web tools for account maintenance
End User operational support via email and phone contact
Incident and Problem management, including RCAs
Documentation review and maintenance
Monitoring / Reporting / Audit responsibilities
Interaction with the client or cross-functional infrastructure teams as required
Disaster Recovery testing support
Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed systems related to directory services
Experience in a user-focused operational-support environment
Minimum 1 year experience in an Windows Active Directory operational work environment
Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field (or comparable work experience) is desired
Available for overtime
Available for on-call and holiday coverage support (rotational)
Location Webster, NY
Are a strong, confident, and exacting writer
Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
Can work a variety of different shifts based on customer commitments
Participate in an "on call" rotation
Have a technical degree or equivalent experience
Emerging Puppet technologies such as HA, VRX, and more
Fluency in other European language is a plus
2 years plus of distributed system management experience
Experience with massive-scale distributed systems
Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)
1 year plus of development of systems management and administration automation in Perl, Python, Ruby, or Java
Responsible for designing solutions to vehicle issues and gaining customer / regulatory approval for changes in train design
Lead in the development of documented engineering procedures, practices and policies
Assist in optimising the Company’s maintenance regime and in the development of best European / World Class maintenance practice in support of current and future contracts
Assist maintenance with in-depth faults, passing on fault finding skills and the use of schematics on rolling stock assets
Assist in the co-ordination of continuous improvement programmes to improve fleet reliability and ensure contractual requirements are achieved and exceeded
Responsible for liaising with other Hitachi departments in the investigation of maintenance and safety defects and ensuring compliance with UK legislative requirements
To liaise with Procurement / Maintenance Team members during the assessment and approval of new/changed material and suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed
Work closely with the Performance Engineer to identify and address the root cause of defects and to ascertain the extent of problems arising
To confirm that rolling stock assets comply with operational specifications by the use of engineering processes and techniques
To modify or manufacture rolling stock components by material or processes
Liaison with Hitachi and external personnel as required to complete the duties of the post
Join the rostered list of On Call Support Engineers; this will be a permanent responsibility for the duration of the appointment as Support Engineer
Develop professionally and support good working relationships
Learn new skills in accordance with Hitachi’s business demands as required
Assist as required by instruction of the Engineering Manager
HND in an engineering discipline or equivalent qualified engineer
Previous experience in product improvement and reliability engineering on UK rolling stock
Membership of a recognised accredited engineering body
Provide advanced technical support via telephone, email and customer site visits to external and internal customers
Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues
Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures
Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within newsletters, public/private knowledge base systems, product manuals, etc
Ability to recognize trends and patterns between diverse service request descriptions and foresee future problems
Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
Facilitate customer conference calls and manage the resolution of critical customer account issues
Act as cross functional program team representative; gathering and disseminating information to and from product development and engineering teams
Mentor technical and field services personnel, customer IT technical staff when needed
Availability for 24x7x365 staffing assignments, on-call pager rotation and travel (minimal) as required
Experience with the implementation and support of Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS)
MS Windows client-server proficient
Must possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components
Experience with PowerScribe, RadWhere, and/or PowerScribe 360 products is highly desired and these candidates will be given preferential consideration
5 to 10 years of experience in Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package and repository management
5+ years of experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc..
5+ years of experience in Unix troubleshooting in order to identify hardware or system failures
3 to 5 years of experience in working with SQL and databases, including application program interfaces
Flexible hours to support a 24x7x365 operation
Demonstrable grasp of security best practices in server configuration, tool development, and access controls
RDBMS installation, system performance evaluation and troubleshooting
Relentless passion for frugality and out-of-the-box engineering
Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging
Read and understand complex application code and make code fixes to resolve support issues
Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
Demonstrated experience delivering direct user support in a high availability environment
Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
Demonstrated experience with Linux
Other desired technical skills include Perl, Python, Ruby, Oracle SQL, and familiarity with object-oriented programming
BS/MS in Computer Science/Engineering or related disciplines
4 to 6 years of experience in Application/Product, Production Support
Able to write complex scripts and automation (using any one of the Shell, Ruby, Perl, Python)
Proven track record of service improvement and optimization in production
Exposure in handling customers, program managers for planning and executing operational programs
Exposure to processes improvement techniques, Operational Excellence is definitely added advantage
Strong understanding of support processes – handling tickets, monitoring, processes and metrics
Ability to solve complex problems independently
Familiarity with Load Balancers, Network Components and Infrastructure components is a value add
Hands on experience distributed applications/enterprise applications is plus
Hands on experience in Cloud technology is plus
Expert in using scripting and programming language for automatons
Experience in design and development of software is a value add
You strive to improve the customer experience by resolving issues completely and in a timely fashion
You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively
You have a strong aptitude for trouble shooting and problem solving
You maintain SLA’s through the implementation of proactive issue detection and reporting
You write and review accurate and complete support procedures, system documentation, and issue tracking entries
Able to prioritize in complex, fast-paced environment
Engage with customer on phone to assess the business impact of an issue
Analyze configurations, application and system log files to determine the cause of issue
Work closely with peers globally to ensure issue resolution in line with SLAs
Maintain accountability for an issue until the same is resolved
Report errors/bugs to Development
Contribute to Technical Knowledge Database
Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe
Participate in weekend support coverage as per roster planned globally
Be a part of the top-notch experts and deliver towards End-to-End Trou-bleshooting
Handle escalated customer messages
De-escalate customer messages independently
Take on role of technical expert who passes on knowledge via coaching and workshops
Engineering degree or
Masters in Science (Physics & Mathematics) or
Bachelor’s degree in any discipline complemented by equivalent work experience
Total experience at least 4 to 8 years out of which, 2+ years of directly-related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS & Learning
Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset
Strong problem resolution, analysis and documentation skills
Strong team player; enjoys working with international teams
Outstanding abiulity to manage & prioritize own workload/tasks
Excellent communication, collaboration skills
Ability to work with high sense of urgency and willingness to commit the ad-ditional time and effort on high impact issues
Experience with online communications
Working knowledge of CRM and Service Management ticketing systems
You are interested in understanding, analyzing and resolving technical problems
You like to work in teams but also can produce high-quality work results on your own (autonomous)
Your main task would be
Very good or good degree in Information Technology, Mathematics, Physics or Technical Engineering
Fluent German and English is a must
Knowledge of SAP Solution Manager, preferably in the area of RunSAP like a Factory
Any practical experience in software development and deployment
You have a University degree in Mathematics, Information Technology, Engineering or Natural Sciences
You have very good communication skills
You enjoy facing and tackling new challenges in different roles on a regular basis
You are very interested in technical IT topics like software updates, performance analysis, databases, hardware layouts/components, networks
You have very good German and English skills (spoken and written)
You are happy to travel worldwide on a regular basis
You have some experience with SAP ABAP and JAVA based Netweaver systems
You have experience with RDBMS databases like MSSQL, MAXDB, Oracle or DB2
You have some experience with SAP HANA
You have experience with Linux, Unix
You have proven during your studies that your focus is in very technical IT topics
You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)
Coaching and Mentoring
Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
Deliver standard application/technology trainings and workshops
Perform knowledge transfer to internal staff and external customers & partners
Produce e-Learning Content (Forums/Wiki to help with incident deflection)
Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
Product specialization – be a product expert in at least one area
Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
Take initiatives improving team’s performance and efficiency
You have Bachelor/Master’s Degree (Technical University degree preferred)
Ability to work on a night shift
Software / Application support related experience
Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
Basic to advanced understanding of business processes within one application/technology area
Basic skills within ABAP/.net/Silverlight/XML
Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
Experienced dealing with IT and standard software (MS Office, etc.)
Experience with Operating Systems and internet browsers
SAP'S DIVERSITY COMMITMENT
Solid experience in Java, C++, or C# (expert in at least one)
2+ years industry experience in developing and launching production grade software
Solid UNIX or Linux experience
Great understanding of database theory and solid experience in at least one relational of non-relational DBMS
Attention to detail coupled with ability to think abstractly
A technical background (BS/MS in Computer Science/Engineering or related discipline/experience) 2+ years’ experience Strong Unix base O/S experience or proven ability to pick up Linux quickly Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.) Strong debugging/troubleshooting skills Familiarity with programming languages Java or C++ or C Ability to write complex SQL queries is added advantage Excellent verbal & written communication skills Strong understanding of support - tickets, monitoring, processes and metrics A passion towards problem-solving Strong decision-making ability Must be able to think proactively; excellent follow-through and attention to details. Knowledge on distributed applications/enterprise applications is
Monitor the health of production and test systems 24x7
Atleast 2 years experience in hands-on production administration of large system environment
Experience in following, and improving upon, established procedures within a mission critical environment
Experienced in writing scripts
Knowledgeable in using and navigating within a Linux environment
Ability to do high level debugging and problem analysis by examining logs and running unix commands
Experience with open source products
Knowledgeable in how Domain name Service (DNS) works
Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer
Experience with configuration management systems (Ansible / Chef)
Experience using Splunk and or ELK
BS/MS or equivalent in computer science or electrical engineering
Provide 2nd Level Support
Monitor Service Request System (SRS) incident management queue
Incident investigation and diagnosis (including resolution where possible)
Adhere to Retalix Policies and Methodologies and those of the customer (if working on site)
Use Best Practice
In depth understanding of the Retalix IT systems, environment and development paths as well as those of our clients
Understand the customer’s business
Complete other related tasks as required by key stakeholders
Understanding technical specifications
Analysis of business requirements
Testing: Developing test plans, Writing test scripts and System testing to ensure that delivered software is reliable and satisfies the business requirements
Operational tickets
Working on day to day operational events
Deploying and improving processes around new regions
Working tickets - route cause
2 years of experience
Dev Ops Engineers
The desire and ability to work in a fast paced, collaborative environment is essential. Experience in working with Linux/Unix environments
Basic Ethernet and IP networking knowledge
Has experience with Chef/Puppet
Python, Ruby, Bash scripting
Deal with Ambiguity
Be part of the team that shapes the automation future in Networking
Use existing tools and frameworks to resolve operational tickets
Participate in an on call rotation with your team
Setup up existing stacks for new regions and provide feedback to software engineers on the process to ensure it becomes hands free
Improve our process by identifying issues and patterns and contributing to new standard operating procedures
Be mentored by senior systems engineers, including involvement in the formulation of a structured training plan
Participation in setting the architectural direction of the team through influencing the technical roadmap
Experience in working with Linux/Unix environments
The ideal candidate will have experience at depth in Linux internals, software engineering and have been exposed to networking
Linux experience from provisioning to performance tuning, and a solid grasp on operating system fundamentals
Bachelor's degree in computer science, computer engineering or related technical discipline or relevant experience
Excellent written and verbal communication skill
Excellent leadership skills and teamwork skills
Manage small scale projects to implement new automated functionality
Support new applications and systems, including working with business units, researching solutions, coordinating internal and external resources, creating documentation, and managing rollout
Demonstrate an ability to maintain systems within a rigorous change control environment
Work with business units to identify and resolve issues impacting business processes
Provide 2nd or 3rd level technical assistance to end users as a component of managing escalated helpdesk requests
Must have a strong understanding of IT Support as a business function (SLA’s, ITIL practices, etc.)
Perform system administration on multiple applications
Troubleshoot system outages and other issues impacting production
Provide documentation around the preparation, deployment, procedures, and design of IT system environments
Maintain solutions in conjunction with business unit owners and cross-functional project teams
Provide system verification with regards to acceptable performance and accessibility of newly deployed IT solutions from remote locations
Work with vendors to identify and resolve problems
Work with partners to troubleshoot access issues or other problems
Technical writing and verbal skills are required
Candidate must be a strong team player recognizing personal improvement and awards are best achieved by making those around you successful
Work schedule will include ‘out of normal’ work hours for IT support & monthly maintenance
Experience supporting Enterprise-level and Scientific applications in a corporate environment
Exposure to validated environments, change management, and ability to comply to such regulatory agency requirements
Experience with Windows Server and desktop operating systems
Project management or project team experience
Experience supporting applications and systems used in a Laboratory setting is a plus
Basic understanding of Identity Access Management and security
Basic understanding of database platforms (SQL and Oracle) and n-tiered application architecture
Basic understanding of VMware virtualization platform
Basic understanding of IT systems development life-cycle (SDLC)
Working knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressions
Some OO application development experience with Java or C++
Experience with SQL scripts
B.S. degree in Computer Science, MIS, CIS, or a related field
Experience in building/supporting large scale distributed systems
A strong understanding of web technologies
A strong understanding of UNIX/Linux operating systems
Solid networking knowledge
Ability to communicate across technical and non-technical audiences
Act as the final point of escalation and resolution for technical support
Provide advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
Provide support via telephone, written correspondence, and electronic media
May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers
May research technical documents and feature lists
Highly motivated with a mature and positive attitude
A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies
A drive and desire to learn and grow yourself and others through proactive knowledge sharing
Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
Outstanding problem-solving, troubleshooting and application debugging capabilities
Ability and willingness to quickly ramp up on multiple technology areas as needed
Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
Cloud Technologies: Visual Studio Team Services, Microsoft Azure, Amazon web services, iCloud
Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies
Deep understanding of application lifecycle and agile development principals
BS in Computer Science, or related degree, or 3-4 years of equivalent experience
Provide desktop support for newsroom computer systems, software and hardware: in an on-air fast paced environment
Install and troubleshoot Avaya IP phones and Polycom Video Conference systems
Set up workstations and help with account management
Resolve technical problems users may have with LAN, WLAN, and other systems
Experience working in Creative Industries including Digital environments
Understanding of and the ability to troubleshoot the Windows Operating System
Experience working in primarily Mac OS X and other Apple products and software
Knowledge of Ghost and JAMF software deployment tools
Experience with VOIP and IPTV systems
3+ years of experience in support or development of distributed systems
Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
Track record of troubleshooting, simplifying, operational excellence and a focus on automation
Experience in one of the following languages, or something similar: Java, C#, C++, Perl, Python, PowerShell, BASH, Shell or SQL
Bachelor's Degree in Computer Science, Math or related experience
5+ years of experience in support or development of distributed systems
Experience with Unix or Linux environments
2+ years of scripting or programming experience from scratch
Understanding of CS fundamentals including: data structures, algorithms
Experience in technical support working with Java/J2EE or similar applications
Deep understanding of operating systems (Linux, OS X, and/or Windows)
Familiarity with databases and relevant languages (e.g., SQL)
Strong foundation of basic network functions, standards, and protocols
To represent Microsoft with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing Microsoft products and technologies
To demonstrate customer engagement skills, managing customer needs directly
To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management
To thrive in a fast-paced, dynamic environment
To be flexible with your schedule as hours will be based on business needs
To be able to multi-task and yet deliver results consistently
To be a Self-starter with a strong bias for action
To be able to articulate potentially complex technical problems in a simple way
To provide constructive feedback and new ideas that will potentially add to team’s success
To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot
To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
To constantly be available for case assignment and initial response as per Microsoft support case management standards
3+ years of level3 support experience in Exchange Server (2010, 2013, 2016) in addition to other Microsoft products (Outlook, TMG, IIS) and networking operating systems (Windows 2008, Windows2012, Active Directory objects), DNS, email flow
1+ year of experience for collecting, reading and analyzing network traces and product logfiles
1+ year experience applying a logical and methodical approach for problem solving
Experience supporting Exchange in O365 hybrid deployments
Experience deploying and supporting system integrations to Microsoft products
1/3 of their day will be engaged with customers. 1/3 spent on customer issues while they are working. The rest of the time spent on learning new technologies. The team has resources available for these contractors to learn from
3 Linux and Hadoop experience – needs to have an understanding of these, no minimum requirements, but previous work experience needed
Hadoop experience – not super specific on which version as this isn’t the primary focus skill on this role. Familiarization a plus. Will be adding this experience within training for the role
Bachelor's degree or equivalent experience in CS or related technical field
2+ years experience in similar role
Strong SQL skills
Strong Unix / Linux shell scripting skills
Excellent requirements gathering skills - working with business owners
Experience with Linux operating systems
Demonstrated proficiency in Linux, hand on and related debugging
2 years support engineering or system admin experience on Linux or Unix systems
Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby
Deep understanding of scalable computing systems
If you are interested in scheduling a time to discuss the AI2 program in greater detail feel free to make an appointment with Renee Rushefski https://calendly.com/rrushefs/ai2discoverycall or e-mail her directly at [email protected] with any questions.**
Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
Communicate effectively and concisely; providing timely responses that meet service level expectations
Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
Use JIRA ticketing system to log, monitor and work through the open cases during business hours
Contribute to development work and automation to reduce friction and eliminate customer contact
24x7 support – potentially working at least 1 weekend day or alternate shift
2 years of Experience in a customer facing or customer support role
Experience with R or S Plus Programming languages
Experience with popular Hadoop distributions including Cloudera, Hortonworks and MapR
BS degree in Computer science, statistics, mathematics, or a related field with 2 years of relevant analytics experience B.S. degree in C.S. or E.E. or equivalent preferred
Continuous learning Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things
Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams, and encourage new hires to feel included
One Microsoft – we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers
Making a difference – drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others
Technical proficiency in and learning attitude toward SharePoint Server technologies (online and on premise)
Customer service skills, team work, problem-solving skills, capacity to deal with difficult customers and ability to thrive in ambiguity
Proven ability to work virtually
Communication Skills – Spoken and written English and Spanish (including technical writing) *Trilingual candidates – fluency in Spanish, Brazilian Portuguese and English are highly desirable
Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking why? and how can we make it better?
2+ years’ experience in system development, network operations, software support or I.T. consulting
2+ years industry experience with Microsoft products like: System Center Configuration Manager and MDM solutions like Intune or Airwatch or MobileIron
2+ years industry experience with Microsoft products Strong knowledge of Microsoft Windows operating systems both current and legacy
2+ years industry experience with Microsoft Server products (preferred) Strong knowledge of other operating systems (preferred)
2+ years of strong technical troubleshooting experience
Working knowledge of System Center Configuration Manager highly desired
Working knowledge of Intune, Airwatch, MobileIron, mobile device management, mobile application management
Working knowledge of Cloud Identity (Azure Active Directory, ADFS)
Strong knowledge of IOS, Android, Linux, UNIX or other operating systems such as Apple OS
Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server
Computer Science/Engineering or Electrical/Electronic Engineering
3+ Years of relevant IT/Support Experience
Incident / problem management
Escalation management
You must be fluent in English (French is a plus)
We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
You must have a Degree in Information Technology or a related field
We are looking for someone with at least 5 years of experience in IT support , preferably within telco industry and at least 2 years in an autonomous level
Advanced technical knowledge in Microsoft cloud products
Solid knowledge of Sharepoint and cloud architecture
1+ Experience with cloud BI products
3+ Customer support experience
Root-cause complex problems covering a range of AWS services
Work directly with customers
Work alongside the engineering team to quickly provide customers with solutions
Create tooling to help us and customers debug issues
Develop best practices, documentation and sample templates to be used by some of our largest game developer customers
Have fun working on ground breaking technology with people just as passionate about their work as you!
5+ years experience in technical support, system engineering or software engineering
Passion for games
Experience helping game developers ship and scale their multiplayer backend services
Provide technical support for all Klarnas’ employees, onsite and remotely
Receive, install and provision desktop/laptop computers and cell phones
Maintain office equipment such as printers, projectors and TV:s
Install, provision and package new software and operating system images
Manage Klarnas’ Active Directory, file server, print server and other systems close to the clients
Keep inventory of hardware and accessories
Create, remove and manage user accounts for all Klarnas’ employees and consultants
Manage cloud services such as Google Apps, Lucidchart and Smartsheet
Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion
Document service into the provided CRM tool
All documentation to be done in English language
Power BI experience
Manage incidents, requests and enhancements in the ticketing system utilizing problem solving skills to define corrective action and follow-through to resolution
Respond to and log operational alerts and notifications received from the system
Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner
Problem determination, workaround resolution, root cause analysis and major incident management as it relates to
Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required with little advance notice
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact
Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points
Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work
Experience with MySQL and\or PostgreSQL
Knowledge of Service oriented architecture
Experience with Windows and Linux
Knowledge and experience with the Open Source ecosystem
Experience in Microsoft Azure, cloud technologies, Azure SQL Database or Microsoft SQL Server is a plus
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
Conviction and courage to drive decisions and defend positions as appropriate
BA/BS degree
3-5 years in technical support and customer service desired
You will provide production support to business users and ensure support SLAs are consistently met
You will participate in software system testing and assist with validation procedures and documentation
You will assist in discovery sessions and testing with key stakeholders to gather use cases for maintenance items and enhancements
You will learn to help with maintenance related activities such as writing scripts and minor bug fixes
2+ Years of providing technical support on web-based systems
2+ Years of relational database experience
You are detail-oriented, with excellent analytical, technical and problem solving skills
4-7 years relevant experience in Product/Application Support L2 level
Effective communication & leadership skills
Platforms- Windows 2000/3/8 servers, Linux
Extensive experience working on technologies such as IIS, Apache, Jboss, Tomcat
Knowledge of tools such as Jenkins, Puppet, Ansibel, DeployIT, Chef would be an added advantage
Working knowledge of web services and experience in supporting such type of high availability products
Good understanding of Virtualization, Cloud Computing
Experience with Amazon Web Services and Microsoft Azure
Experience with monitoring tools such as Keynote, SCOM, Solarwinds, AppDynamics, Splunk, Opnet, SumoLogic
Knowledge of writing scripts, any scripting language would be preferred
Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners
Consult and collaborate with your immediate peers or colleagues around the world
Collaborate with management and engineering to resolve service issues
Prioritize your work to accomplish the most important and urgent requests first
Technical proficiency in and learning attitude toward Microsoft technologies
Windows 2008 R2 File Server and Windows 7 Clients
Windows 2012 Server and Windows 8/8.1/10 Clients
Degree in Computer Science, or equivalent in work experience. 3 to 5 years of prior product/customer support experience
Language Skills - Proficiency in the English language, written and spoken
Outstanding customer service skills and a customer obsessed attitude
Acquisition of new PC/laptop hardware
Intel and Macintosh-based installation, configuration, and maintenance
All other hardware/software installation, configuration, and maintenance
End user moves
System upgrades and troubleshooting
Printer and print server setup and support
Phone/pager support
Light PBX/phone system support
High school or equivalent
2+ years of College or Trade School
3+ years experience supporting PC users in a Microsoft environment
Excellent proficiency with Microsoft Operating Systems
Proficiency in supporting Macintosh (G4/G4/Powerbook), Windows 2000, 2003, XP,
MS Office, Project, Visio, Antivirus software and Backup software
A+ or equivalent HP/Compaq/IBM certification
Excellent verbal and written communications skills, including the ability to work with employees at all levels, including executive management
AD Experience
Familiarity with network devices and architecture
Understanding of user access, authentication, and authorization
Windows Server OS installation and deployment
Windows Remote Desktop
Desire to learn the security methodology as it applies to Identity and Access Management (IAM)
Working with project managers to organize client and internal kick-off meetings
Taking detailed notes during meetings and identifying analyzing and mitigating project risks
Deployment and Maintenance of CyberArk Modules that include
Strong LDAP experience (understanding and configuration)
AD Experience (understanding and configuration)
Understanding use, configuration and best practices of user access, authentication, and authorization
Understanding how to use remote access systems such as Windows Remote Desktop
Understanding command line, and configuration of Unix/Linux operating systems
Familiarity with diagnostic tools and analyzing data, log interpretation, and packet analysis
Comfortable presenting to upper management and C-level clients
Strong situation and escalation management skills
Desire to learn and understand any compliances necessary (Ex: HIPAA, PIA, PTA) – Currently understanding or knowing these is considered a plus
Pre-existing US Govt. security clearance is a plus
Work on operations and maintenance-driven coding projects
Build systems to audit and measure reliability of services
Bachelor's degree in a hard science or Information Systems
Solid understanding of the UNIX/Linux operating system
Demonstrated software development/technical operations experience
Experience in a Unix/Linux platform
A high degree of organization and very detail-oriented
Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
Engage with other Engineering teams (Infrastructure, Development, DevOps, Performance/Quality, and Marketing) to review and refine architecture, standards and processes to increase efficiencies within the SaaS Operations support function
Organize and conduct new releases of applications into various system environments in accordance with Quality Assurance policies and procedures
Respond to incidents and inquiries; including investigation, escalation, Root Cause Analysis and remediation
Adhere to change management processes and procedures inclusive of creating and modifying technical documentation
Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
Maintain and build business relationships
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
Manage profitability of the account (pump settings, pricing, accounts receivable)
Review territory applications and processes/procedures for safety improvements
Successful completion of an internship/Co-Op related to engineering or life science
Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
1+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
1+ years of successful technical sales or field sales support experience
Solid mechanical and electrical aptitude and skills
Manufacturing, lab testing, maintenance and/or electrical experience preferred
Proficiency in MS Office programs (Word, Excel)
Independent worker
Good communication skills both written and oral
Focus on safety
Bachelor's / Associate's Degree in Engineer or Life Sciences
1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
5+ years of successful technical sales / support experience
Refining and Specialty chemical industry experience
Maintain and build business/customer relationships
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities with the direction of the Area Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
New university graduate with a background in Chemical Engineering OR up to 3-5 years’ experience in the pulp and paper industry
Proven sales track record
Bachelor’s degree in Engineering or Life Sciences
3+ years of successful technical sales or field sales support experience
Specialty chemical industry experience
3+ years of experience working in a paper mill for either a supplier or in mill operations
Bachelor’s degree in Engineering, Paper Science, or Life Science
Water treatment or specialty chemical industry experience
Working knowledge of boilers and cooling towers
Working knowledge of paper machine operations, wet end chemistry, or pulp mill operations
2 years of Windows Operating System and Windows TCP/IP Networking
General knowledge of Windows Media technologies (Player/Encoder/Server/SDK)
Working knowledge of common Windows troubleshooting tools and methodology
Understanding of internet web development using HTML and scripting
Knowledge of C++, COM, and Windows programming
Understanding of secure networking, including client and server permissions & tools
Media authoring and programming with the Windows Media technologies
Knowledge of streaming media protocols (TCP, UDP, HTTP, RTSP and MMS)
Understanding of compression technologies and concepts
2+ years’ experience with TCP/IP networks
TCP and SMB: should have a strong ability to read and analyze network captures
Through understanding of implementations and troubleshooting of: DNS, DHCP
Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA --SiteMinder, Okta, PING etc)
Office 365 Identity Management
Cloud Domain Management
Cloud User Management and configuration
Able to establish and maintain relationships
Brilliant planning and time management skills
Technical understanding of Windows architecture
3+ years of experience in the job offered or related occupations of Systems Analyst, Business Operations Engineer, Business Operations Program Manager, or related
Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics, Business or Finance or a related field
Ability to learn new software quickly
Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
2+ years of Object oriented development experience in C# and/or Java, Perl, Ruby and/or JavaScript
2 + years experience with SQL/PLSQL, relational data management
Perform initial troubleshooting and escalate internally and externally as required
Provide training to new BSOC - Engineers as required
Ensure communication to BSOC Manager regarding incidents that impact the Partner
Solid problem solving abilities
Possess a positive attitude with strong work ethic, integrity and honesty
Ability to effectively and calmly operate within a complex and changing environment
Well organized and has the ability to properly manage individual workload
Should possess a strong work ethic and a desire for a variety of challenges
Collaborates and works closely with other IT groups and business units to promote effective working relationships and support efforts to maintain data integrity
May assist Product Engineering and IT Operations staff with routine and basic support issues that relate to software applications and utilities
Clients and Participants Come First: Exceeding client and participant expectations is our highest priority
Integrity: We are open, honest, ethical and conscientious
Passion: A will to win and a relentless drive for excellence
Accountability: Deliver on commitments and take ownership for solving problems and creating solutions
Leadership and Influence: Our actions inspire vision and clarity of purpose
Continuous Improvement and Innovation: We embrace change and drive new ideas into business solutions
Dignity and Respect: We value the diversity of our people, encourage their development and reward their performance
Creating Value for Shareholders: Deliver consistent growth and premium returns
Site Reliability Operations: Deploy, maintain, execute and support procedures for high site reliability operations. Utilize appropriate technologies to facilitate operations monitoring. Administer operations applications such as backups, system monitoring, and logging. Initiate action to ensure problems are addressed promptly and appropriately
Networks & VOIP: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet/WAN connectivity
Research and innovation: Excited in identifying business cases within the company. Produce innovative ideas and use of available/emerging technologies to address business problems with maximum ROI
Information Security: Work closely and effectively with Information Security team to provide secure network access and vulnerability/patch management
Policy and compliance: Develop, execute and maintain standard operational procedures (SOPs). Auditing IT operational environment to comply with approved SOPs
Service Desk & Applications L2 support (when necessary): Work closely and effectively with Service Desk team members to provide end-user PC, Mac and Linux support. Work closely and effectively with Application Development teams to provide support for cloud and on-premise applications
1-2 years’ experience with Windows desktop (7, 8, 8.1 or 10) and Windows Server (2008 R2, 2012, 2016)
Experience supporting enterprise Windows environments
Experience deploying Windows client and/or server operating systems a plus
Experience with mobile device management a plus
Strong customer service, communication, problem-solving and interpersonal skills
A degree in Computer Science or at least 4 years relevant experience in a online technical operations environment
Knowledge of Linux and networking fundamentals
Experience with troubleshooting and documenting findings
Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
Working knowledge of a compiled language
Excellent communication skills - written and verbal
BS/MS in Computer Science/Engineering or related discipline/experience
3-5 years of relevant work experience managing external customers and successfully working with internal teams to facialitate new project features
3-5 years of experience working with web technologies, such as HTML, XML, HTTP/HTTPS and JavaScript
3-5 years programming with PHP, Java/JSP or .NET/C++/ASP Classic
Familiarity with cloud and web services technologies (esp. JSON, REST, XML, MQTT, pub/sub, etc.)
Experience programming applications backed by AWS services
Experience in one or more specific IoT / M2M industry (i.e. home automation, business automation, health, asset tracking, smart utilities, etc.)
Over the Air (OTA) implementation for firmware upgrades
Driver or Kernel development
The Escalation Manager (EM) is directly engaged with customers approximately 90%, with an additional 10% for administrative responsibilities
The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
The Escalation Manager is the SAP representative for an escalated customer and the position ultimately communicates status and reports to the SAP Board/SAP executive leadership as well as all relevant parties
The Escalation Manager may be assigned other responsibilities as delegated by AGS Management
High level of English and a working level of Spanish and
SAP Solutions- high level knowledge of solutions and business scenarios
Technology - ability to understand complex technical landscape at a high level
Superior communication skills - ability to effectively communicate at all levels of SAP, Customer and Partner organizations
Leadership - proven onsite team lead experience
Project Management - staffing, cost approval and monitoring
Project Management – Certification (such as PMI) a plus
Provide extended and 24 hour coverage if required
Report errors to development organizations
With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc
Create internal/external content for Successfactor’s knowledge base
Develop strong working relationships with cross-functional teams within Successfactors/SAP
3-5 Years working with a web-based software solution (Successfactors Solutions preferred)
2+ years' experience in system development or network operations or troubleshooting experience or software support or I.T. consulting
Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing
Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
2+ years industry experience with Microsoft® products like: Windows Server, Microsoft client products
2+ year’s industry experience with Microsoft Server products (preferred), Knowledge of other operating systems like Linux/AIX/Solaris
2+ year’s industry experience with Microsoft System Center products
2+ year’s industry experience with Microsoft System Center Operations Manager with Strong knowledge in this area
VMWare/Hyper-V experience is a plus
Exposure to any of these technologies will be helpful but it’s not must – IIS/ WebSphere / WebLogic /Tomcat /MySQL/MSSQL/Oracle SQL/ DB2 / Apache/ JBoss /Resin
Intermediate understanding of Web Services technologies, specifically REST and ODATA
Intermediate understanding of PowerShell with advanced knowledge of PowerShell scripting, modules, workflows and desired state configuration desired
Previous experience as an IT Administrator would be an asset
Generalist knowledge of a broad range of information technologies would be an asset
Experience and/or certification in Microsoft Azure would be an asset
Demonstrates an ability to triage issues with Web Applications developed in J2EE, using Java, Struts, Spring, ReSTful services, Hibernate, Java 5 annotations, and JavaScript AJAX and JQuery
Demonstrates ability to understand complex database models and recent experience with Microsoft’s SQL Server database and have experience writing/debugging and understanding complex queries and stored procedures
Understands common web applications frameworks, and technology, and familiar using Object Oriented languages and methodologies, and common design patterns
Self-driven and able to perform job duties with little supervision. Project Management/Business/People Skills
Capable of interacting with the project team members, technical resources, functional experts, business systems analysts, and support team members
Learn the Online Product Approval application and UI so issues can be reproduced
Test fixes in Development and QA environment before promoting fix to production
Scheduling database fixes with change requests to DBA team
Responsible for effectively managing own time according to agreed-to priorities
Able to escalate high-priority issues when necessary
Ability to determine when issues are data-related, code related, and suggest the proper fix script or code change. Ability to provide root-cause for all issues
7 or more years of Core Java development experience
5+ years of JEE programming experience using Spring 3.x or Struts 1.x
Solid database skills using MS SQL Server/Oracle
Must be able to understand & support new/existing stored procedures/functions and schemas for enterprise-level applications
Solid understanding of data structures and the ability to develop complex SQL queries, and understand/analyze current system data relationships
Experience using NOSQL (mongo) databases
Some understanding of using front-end technologies including HTML5, CSS3, Ajax, jQuery, and other JavaScript frameworks/libraries
Experience with ORM solutions like Hibernate
Bachelors degree in Computer Science, or similar degree
8+ years in java web development with at least 3 years of experience providing support for large scale and complex systems Experience in doing development work on large scale enterprise systems
Comfortable using Windows
Experience with multi-tiered architectures, including UI design, business rules layer, and data architecture
Experience with workflow-type systems is a plus
Proven track record on his/her business acumen
Candidate must have solid experience with Linux OS
Candidate must have solid experience troubleshooting code builds, troubleshooting SW deployments, troubleshooting SW testing failures
Other desired technical skills include Scripting, Python, Ruby, SQL, and familiarity with object-oriented programming
Two or more years of experience in systems development or network operations or software support or I.T. consulting
SQL Database concepts and some familiarity with SQL Profiler
Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
Understanding of WMI and familiarity with WQL queries
Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups
Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts
General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
Experience with various client features like discovery, installation, inventory and software metering
Familiar with status messages and various server and client side logs used for troubleshooting
Understanding of site backup and recovery
Troubleshoot, diagnose and resolve escalated client issues
Manage the investigation, reproduction, logging, monitoring and client-facing communication of bug reports from discovery through resolution
Provide internal and external guidance for custom API and other integrations
Perform root-cause analysis of issues
Collaborate with engineering resources to resolve application defects
Manage customer expectations and maintain high customer satisfaction
Develop and maintain subject matter expertise in Bronto product functionality, API and e-commerce integrations
BS in Computer Science (or relevant experience) and at least 1 to 2 years of knowledge/experience
Excellent analytical and troubleshooting skills specific to software related issues
Familiarity with e-commerce environments, NetSuite (ERP/SCA), Magento, Demandware, a major plus
Familiarity with API (SOAP and REST) and/or JSON troubleshooting
Strong team player and communicator -verbal and written - with good diagnostic and troubleshooting skills
Experience engaging directly with clients to solve problems
Ability to multitask in a fast paced environment and maintain attention to detail
Ability to diagnose, break down and explain complex issues to stakeholders of various technical skill levels
Basic programming/scripting skills
Looking after the support request queue
As stated above 1st level validation of issues reported in support request queue and act appropriately - by either advising the user on how to deal with the issue, forward the issue to the on-site team if too complicated or preparing the issue for development by documenting the issue and the necessary recreation steps
Handle standard support request, i.e. extracts of data, restart of services, order user to be created in external systems, re-run of reports etc, with a very high level of attention to details and in accordance with to the defined procedures
Run and act on daily start and end of day sanity checks
Keeping an eye on our system health monitoring and act if appropriate
Together with the rest of the support team be able to cover (in a duty roster) in business hours support between 7:00-18:30 and on-call support of EOD runs between 19:00-07:00
Occasionally support new software deployments and business activities during weekends
Experience with L2 banking/trading applications and user support
Readiness for on-call duties, evening and mornings shifts
Basic knowledge of change and deployment management
Fluent English and excellent communication skills
Ability to interact directly with traders
Very good SQL skills is a must
Hands-on experience with an ITSM system (e.g. Remedy, ServiceNow)
Hands-on experience with monitoring tools likes AppDynamic, Zabbix, Geneos, Nagios or any similar monitoring tools will be an advantage
Hands-on experience with JIRA for handling support and or development tickets will be an advantage
Knowledge of any trading system would be an advantage
Good general understanding of IT
Understanding and experience in practical application of ITIL principles
Knowledge on agile methods will be an advantage (Scrum, Kanban)
Interest in the finance industry. Financial knowledge is not a prerequisite, but motivation to learn about derivatives and the IT systems to dealcapture them, handle their lifecycle and risk is. Obviously hands-on knowledge will be an advantage
Excellent interpersonal skills, a fast learner and great team player
Good analytical skills. When bugs are reported there will be a need to do a first level assessment of the issue and thereby make it ready for the development team, e.g
Is it a bug or is a misused/lack of understanding of the system
Recreation of the issue on a test system
Detailed description of the steps required to recreate the issue
Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customer’s experiences easy, insightful and trusted
Degree in Computer Science, or equivalent in work experience
2+years of prior product/customer support experience
1+ years of commercial experience in technical software support or software development
Demonstrable experience in .NET 4.0, C#
Experience in using remote desktop technologies to diagnose reported issues
2 year plus of Development of systems management and administration automation in Perl, Python, Ruby or Java
U.S. Citizenship required due to Top Secret Clearance
Systems Administration or Development in Linux/Unix environment
Practical experience across the networking stack from load balancers down to TCP/IP
Experience with version control like Git or Mercurial
Investigating and troubleshooting issues that are reported by the Product Documentation Teams (400+ technical writers)
Triaging Trouble tickets
Interacting and working with teams external to Doceng and to the main Product Documentation organization
Investigating and troubleshooting trouble tickets (JIRA issues) and Community Support Forum issues that are reported by the Product Documentation Teams (400+ technical writers)
Working on assigned Trouble tickets to Support Engineers
Interacting and working with Doceng Development, Sustaining and Quality Assurance teams and Information Architects to resolve issues
Trouble Ticket Resolution
Defect Troubleshooting
Support Process
HTML, XHTML, XML, XSLT, CSS
Content Management Systems (SDL)
DITA / DITA Open Toolkit
XML editor tools (Arbortext, oXygen)
Database / SQL (Oracle, MySQL)
Manages trouble tickets through resolution or escalation using existing documentation, procedures, and tools
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Provides prompt detailed data and communications within tickets and contribute to support documentation as both an author and reviewer
Generates acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
B.E/B.Tech in Computer Science or a related field
0-1 year working experience in a Service support/DevOps related field
Must have an understanding of building large-scale systems and application architectures
Experience in building dashboards and aggregating metrics
A drive to dig into the details of a system or process to solve customer problems
Strong working knowledge of Linux operating systems
Excitement to learn new technologies and help customers succeed
Proven success in a fast paced support environment
Grow into a Subject Matter Expert in market-leading technologies
Advocate for Customer Success throughout the organization
Train customers to succeed on the FreeWheel platform
A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience
Generally requires 2-5 years related professional experience
'Be like water, my friend' and adapt to rapidly changing circumstances
A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television
Bachelor’s degree in Information Technology, Computer Sciences, Engineering, or equivalent qualifications
5+ years of experience in a technical position
Coding ability in at least one language (Java/Tomcat preferred)
Scripting experience (Ruby, Python, Bash, Powershell)
Systems engineering (Linux and/or Windows Servers)
Systems administration (Linux and/or Windows Servers)
Understanding of the software deployment lifecycle from design, build, test, deploy
Familiarity with one or more version control systems
Experience building or managing applications from the Application layer down
Networking (DNS, TCP/IP, HTTP, SSL)
Support / Troubleshooting experience
Customer service experience / strong customer focus
Strong multitasking skills
Demonstrated Ability to build and maintain strong working relationships with peers, managers and partner teams
Strong Java Skills
DevOps background
Exposure to Cloud computing
Exposure to security concepts / best practices
BS in Computer Science, Engineering or a related technical field, or relevant technical experience
Experience in Python and/or shell scripts
Ability to write intermediate level database queries in SQL
Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
Experience and knowledge of video codec formats, encoding tools
Experience in communicating with users, other technical teams
Bachelors degree or equivalent experience in Information Technology or related IT field
Must be highly self motivated and directed
Must have extensive knowledge in Microsoft Windows and Linux Operating Systems
Familiarity with TCP/IP protocol required
Hands-on hardware and software troubleshooting experience required
Scripting skills (e.g., Perl, Ruby, Python, Shell scripting)
1-3 years of Security Analyst, Security Operations, Network Operations Center (NOC) or production service support experience
Knowledge of the Linux operating system and good understanding of networking concepts (to CCNA level or equivalent)
Experience in vulnerability management, vulnerability analysis, and risk analysis
Participation and commitment in meeting or exceeding customer experience goals
Address inbound Technical Support calls to manage and resolve the customer issues
Own and address incoming internal emails or support ticket requests through resolution
Receive and address technical, non-technical and service related other inquiries
Utilize other customized CCTG tools and processes to help identify the root cause of technical problems
Research and resolve customer inquiries for the various products and services CCTG offers, including customer follow-up, working with various engineering teams, PM/EM, etc
Experience in representing a world class “brand” in a service environment along with responsibility and implications with it
Minimum of 3 years of experience in a call center supporting a network-based service or application, web-based/Internet experience, and SaaS environment are required. “Real time” service support environment is highly desired
Intimate knowledge of Office versions and Windows 2000/XP/Vista/7/10 -- must be able to install, configure, and maintain each of these OS's
Strong working knowledge of Mac OS, mobility iOS /Android platforms, UNIX/Linux commands, with previous support experience highly desirable
Strong understanding of the use and configuration of Internet browsers, specifically IE, Fire Fox, and Chrome
Strong LAN/WAN diagnostic, proxy servers troubleshooting experience
Understanding of the Internet and related concepts
Understanding of various audio products; VOIP, IP phones, teleconference and protocols within are highly desired
Possess a balanced hybrid skill-set which consistently delivers superior support for both technical and non-technical issues
Ability to work in a multi-tasking environment
Possess superior customer-focused skills that allow communication and behavior adjustment to address the concerns of the caller
Creative thinker with excellent written and verbal English communication skills
CCNA certification is a plus
Ability to write code or scripting (any one of Shell, Ruby, Perl, Python etc.)
Strong debugging/problem solving/troubleshooting skills
Familiarity with programming languages Java or C++ or C and reading code
Ability to write/read complex SQL queries and No SQL is added advantage
Strong understanding of support processes - tickets, monitoring, processes and metrics
Knowledge on distributed applications/enterprise applications
Knowledge on Hadoop or Distributed Computing is plus
Knowledge on Cloud technology is plus
Hardware setup and configuration, stack set up and integration test on it
Automating the work and getting it down to zero effort
Bug fixes and tier 1 support team and complete deployment
Coding/scripting is needed (preferably an object oriented language like Java, Python, Ruby, Perl, etc.)
Experience with Unix / Linux
Candidate is expected to analyze, prepare, implement, develop test cases, coordinate, and manage the test procedure, and verify, the test procedure, verify the configuration and integration of the cloud
Responsible for analyzing, designing, and developing commercially viable end-to-end technical cloud management solutions (e.g.: Virtual Infrastructure Management, Virtual Data Center Management, Virtual Application Management) for the customers
Works to ensure that deployment infrastructure matches reference architecture and ensures that test systems are representative of production
Assists in hardware sizing and recommendation, capacity planning, diagnostics analysis, and server placement
Participate in knowledge transfer, documentation and information sharing while staying abreast of on new technology/technical areas
Customer Issue handling – primarily highly complex and integrated cloud solutions. The candidate needs an understanding end to end solutions
Candidate will update and upgrade customer operational environments
Analyze customer technology, define business requirements, and participate in risk analysis
Find new business opportunities based on expanding existing customer solutions as well as creating new ones
Scope, design, define and plan for Infrastructure Architecture and system deployment and/or upgrade as well as integration into complex carrier grade systems
When acting as a Support Engineer the Candidate may be required to remotely work on critical failures whenever they occur
Establish a solid relationship with the customer aimed at increasing credibility as the primary partner
Self- starter motivated to learn new technology and solutions
Accountable to customer and meets objectives and timelines
Administrative, documentation and organizational skills
Comfortable presenting customer as part of a sales engagement in a technical lead role
Data Center Experience
Networking Background
SAN/NAS Technology
Understanding of various Cloud models (Public cloud, Private Cloud, Telecom Cloud) in at least one aspect of the Cloud or a general but “clear” understanding of the Cloud principles
Containerization, Dockers, Platform Orchestration
OpenStack or AWS or VMware
Knowledge of BASH/PYTHON
Bachelors Degree in Engineering or Similar
Additionally, OpenStack and VMware experience are also good pre-requisites
MUST have business level Japanese fluency
Hands on experience in charging system or similar BSS area
Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
Liaising with Development Teams to identify bugs and missing product functionality
Documenting solutions to known issues and consulting questions
Moderating Product Discussion Forums
Participating in internal projects that drive Support Automation and Partner Enablement
Work Hours: shift schedule for business needs from 9:00 – 21:00 Eastern Standard Time
Degree in Computer Science or IT (preferred) or equivalent work experience
Good understanding of the business process at small or medium business including
End-user knowledge of multi-channel sales and marketing
SAP Business One SDK Certified an asset
Programming background (VB / JAVA / .Net / C# / Java Script) / MS Visual Studio
Monitoring tools e.g. Zabbix (good to have)
SQL programming / HTML advanced / CSS / LESS / TWIG
X-technologies (XML, XSL, XPATH) / Web services / API
Web-technologies (HTTP, Web service call)
Interface-technologies (flat file, mail, ftp, http, SAP ERP) is a plus
Database Management System Administration (SQL Server) and query language
Knowledge and experience in virtualization technologies particularly VMware and/or Citrix
Experience with Windows Server OS platforms and tools like Performance or resource monitor
Knowledge of database concepts such as SQL locks, deadlocks, indexing etc
Experience with troubleshooting database performance issues using tools such as profiler, DMVs
Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
Aptitude and/or experience to deal with challenging support cases
Strong customer focus & interpersonal skills
Fluency in English / Excellent communication skills
Ability to work as part of a multi-cultural team
Minimum 2 years Product Support experience in a Multinational Company (preferred)
Work Hours: shift schedule for business needs from 9:00 – 22:00 Eastern Standard Time
End-user knowledge of an ERP software solution
System Administration (Windows platforms, Citrix, WTS), Security and Networking
Experience with Windows Server & Linux OS platforms and tools
Cloud computing and networking knowledge and experience
Excellent communication skills (written and oral in all required languages)
Good working knowledge of Microsoft SQL Databases (T-SQL, Indexes, Stored Procedures, etc.)
A good understanding of IIS, troubleshooting website issues/HTTP responses
Ability to troubleshoot networking issues, database or scripting issues using tools like Message Analyzer, SQL Profiler and browser debugger etc
Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
Programming skills are useful but not required- preferably ability to read and understand code written in C++, C#, J-Script and other Microsoft .Net technology
Preferred skills: Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
Conduct data collection projects including setup and verification of all system components, trouble-shooting during live sessions, ensuring data integrity and upload, and documenting best practices
Apply knowledge of wireless and networking technologies, mobile devices and quality assurance practices to ensure that connected devices meet all target requirements and produce a superior customer experience
Examine processes and available tool sets to ensure the most accurate results in the lab and in the field. Strive to automate process and work closely with Program Managers to identify process automation
Ability to work effectively across a range of customers and team members to deliver on-time
Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, is essential
Excellent communication, interpersonal, and analytical skills
Willingness to support several projects at one time, and to accept reprioritization as necessary and to deliver high-quality work on schedule
Bachelor’s degree in computer science, electrical engineering, telecommunications or a similar field
Experience with speech and language data collection and processing
Excellent ability and methodology to troubleshoot and identify the root cause of issues
Experience with Unix/Linux and shell scripting, perl, python or Java
Knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
End-to-end, hands-on experience with all aspects of data collections
Experience troubleshooting network systems
Passion for building scalable, global, complex systems to solve problems with proven ability to deliver high quality software
Solid understanding of Object-Oriented design and concepts
Expert knowledge of Java, C/C++ (atleast one) is a must
Self-directed and capable of working effectively in a highly innovative and fast-paced environment
BS or MS in Computer Science or in a relevant Engineering discipline
Great understanding of database theory and solid experience in at least one relational DBMS
Demonstrated proficiency with Perl, AJAX, Javascript, CSS is a plus
Respond to incidents logged by the customer
Management of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement. This may include both RM and 3rd party PCs and peripherals
Carry out hardware fault diagnosis, including the repair of IT systems, down to modular level and occasionally component level
Ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation
Know and understand the IT Service Delivery targets for the contract and be proactive in ensuring that these are achieved
Work in an advisory capacity alongside the FSC and Ops Team Leader in providing technical solutions to the customer’s requirements and setting customer expectations
1st /2nd line IT support & implementation experience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment
Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
Prior school ICT support experience may be useful, but isn’t critical
Flexible to visit other schools across London as and when required
Present technical content to various audiences including customers, partners, and internal stakeholders. Qualifications (Not all skills are required; some are good to have)
Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required. ? Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
Degree in Management Information Systems, Computer Science, Computer Information Systems, and Computer Engineering (preferred)
Work on the 1st line support servicing multiple platforms for DES
Work on Shifts including Weekends, work on Incidents and proactive monitoring
Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting

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Network Support Engineer resume examples for 2024

A network support engineer resume should highlight the ability to manage and maintain network infrastructure. This includes experience with routing protocols like OSPF, BGP, and EIGRP, as well as proficiency in configuring and troubleshooting switches, firewalls, and routers. Additionally, skills in Linux, DNS, and VPN are valuable. Experience in providing technical support and troubleshooting connectivity issues is also necessary.

Network Support Engineer resume example

How to format your network support engineer resume:.

Use the same job title on your resume as the one in the job application for a network support engineer role,
In your work experience section, highlight accomplishments that demonstrate your expertise as a network support engineer, such as resolving complex issues or implementing new technologies,
Aim to fit your resume on one page, focusing on recent and relevant experience as a network support engineer and using concise bullet points to describe your achievements.

Choose from 10+ customizable network support engineer resume templates

Choose from a variety of easy-to-use network support engineer resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your network support engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Network Support Engineer resume format and sections

1. add contact information to your network support engineer resume.

Network Support Engineer Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your network support engineer resume

Your resume's education section should include:

The name of your school
The date you graduated ( Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Network Support Engineer Education

Network Support Engineer Resume Relevant Education Example # 1

Bachelor's Degree In Computer Networking 2007 - 2010

University of Florida Gainesville, FL

Network Support Engineer Resume Relevant Education Example # 2

Bachelor's Degree In Computer Science 2000 - 2003

University of Maryland - College Park College Park, MD

3. Next, create a network support engineer skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills ; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an network support engineer resume

The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for a Network Support Engineer

Switches , 7.2%
Network Support , 4.6%
OSPF , 4.5%
Other Skills , 79.3%

4. List your network support engineer experience

The most important part of any resume for a network support engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of network support engineers" and "Managed a team of 6 network support engineers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Utilized various tools for configuration, management and troubleshooting (ZOC, SNMP, Network Authority, Remedy etc).
Performed router/hardware replacement due to hardware failure.
Resolved network-related issues like Port Flapping, T1 Flapping.
Provided training for network control center staff in network protocols, applications support, troubleshooting and LAN baseline.
Contacted service provider (ATT, Verizon, Quest and Sprint) and opened tickets for T1 issues.
Participated in the development of appropriate communication plans and literature as it relates to classification, compensation practices and HR programs.
Trained peers in operating contemporary computers and radars, necessary for tactical decision-making, in the Combat Information Center.
Assisted with platoon and field training for the Officer Candidate School (OCS).
Coordinated security program for 1,200 US/NATO security clearances allowing vital access to classified material.
Provided expert deployment and extensive crisis experience, including combat operations, in various locations in the US and overseas.
Developed tools simulating real-time network traffic using common networking protocols in Python.
Attained secret level clearance after background investigation from private company.
Created procedures for the use of the Component Supplier Management database tool and trained new component engineers in its use.
Developed a monthly machine utilization presentation to inform management when a specific machine is being underutilized.
Analyzed test errors and hardware failures to determine their sources, then brainstormed and applied solutions.
Diagnosed and fixed various hardware and software related computer problems.
Advanced knowledge of PC hardware performance comparisons Superior customer service
Procured computer parts supplies and materials for the purpose of ensuring the availability of items commonly required to repair computer hardware
Developed proposals for customers base on requirements stated.
Repaired 5-10 notebooks a day of various vendors (HP, Sony, Toshiba, etc ).

5. Highlight network support engineer certifications on your resume

Specific network support engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your network support engineer resume:

CCNP Service Provider Operations (CCNP)
Cisco Certified Network Associate (CCNA)
CCNA Routing and Switching Certification (CCNA RS)
Cisco Certified Network Associate Security (CCNA)
Network 5 Certification
Certified Network Computer Technician (CNCT)
Software Engineering Master Certification (SEMC)
Cisco Networks Certified Professional
CompTIA Network+
Cisco Certified Design Associate (CCDA)

6. Finally, add an network support engineer resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your network support engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Network Support Engineer Jobs

Links to help optimize your network support engineer resume.

How To Write A Resume
List Of Skills For Your Resume
How To Write A Resume Summary Statement
Action Words For Your Resume
How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Network Support Engineer

5 Amazing network support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes

Network support engineer: resume samples & writing guide, professional summary, employment history.

Research and recommend network and system improvements
Investigate and resolve hardware and software problems
Troubleshoot network and system issues
Monitor network usage and analyze network performance
Install and configure servers, routers, and switches
Perform system backups and disaster recovery operations
Monitor and maintain network performance
Develop and implement network policies and procedures

Do you already have a resume? Use our PDF converter and edit your resume.

Perform system upgrades and patch management
Liaise with vendors and other IT personnel for problem resolution
Maintain network security
Configure and install network hardware and software
Provide technical support and training to users

Not in love with this template? Browse our full library of resume templates

Table of Content

Introduction
Resume Samples & Writing Guide
Resume Example 1
Resume Example 2
Resume Example 3
Resume Example 4
Resume Example 5
Jobs Description
Jobs Skills
Technical Skills
Soft Skills
How to Improve Your Resume
How to Optimize Your Resume
Cover Letter Example

network support engineer Job Descriptions; Explained

If you're applying for an network support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

network support engineer

Deployed hardware and software to fulfill user requests.
Configured and supported multiple remote site installations.
Involved in configuration of VLANs, VTP, STP and other IP layer conflicts.
Troubleshooting issues within the network to ensure it is running efficiently.
Responded to inquiries from clients to provide technical assistance and support.
Coordinate with other professionals, such as contractors and electrician to ensure job success.
Plan and coordinate with ISP.
Provide technical support for admin officers and end users.
Keep records on the use and/or blocked IP’s.
Successfully assigned IP to end users, from different ISP’s depending on clients request.
Successfully assigned VLAN’s to specific ports.
Successfully performed installing or upgrading hardware or software.
Installation Modem, Routers, Switches at branch end.
Co-ordinate with service providers to maintain proper uptime and smooth running of connectivity.
IOS upgradation of routers and switches.
Password recovery of network devices (if required).
Configuring and troubleshooting of routers and switches.
Taking care of network problems
Troubleshooting on systems for network related issues
Attending client calls for field visit to check the routers issues
Second level support for wireless and fiber optic customer service escalations.
Root-cause analysis and fault diagnosis of IP network problems involving hardware and configuration;
Analysis and monitoring of network activity to ensure optimal network operation.
Monitoring of network traffic, usage, and performance
Installation and configuration of network devices such as routers, switches, access points etc.
Installation, configuration and maintenance of microwave radios (Cambium, Ubiquiti, Radwin, WiMax) for wireless point-to-point and point-to-multi point deployment.
Hands on experience with IP addressing, VLAN and IP routing protocol configuration.

network support engineer Job Skills

For an network support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Network Administration
Network Security
Firewall Configuration
VPN Configuration
Routing Protocols
Troubleshooting
Wireless Networking
Network Monitoring
Network Design
Network Optimization
Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Time Management
Problem Solving
Decision Making
Critical Thinking
Adaptability
Organization
Public Speaking
Negotiation
Conflict Resolution
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Strategic Thinking
Emotional Intelligence
Flexibility
Reliability
Professionalism
Computer Literacy
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Quality Assurance
Supervisory
Risk Management
Database Management
Documentation
Financial Management
Visualization
Business Acumen
Process Improvement
Relationship Management.

How to Improve Your network support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your network support engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Liase with vendors and other IT personnel for problem resoulution
Manage user accounts, permissons, and access rights
Perform system back-ups and disater recovery opertaions
Develp and implement network policies and proceduers
Troubleshoot network an system issues
Investigate and resolve hardward and softwar problems
Develp and implement network policies and procedues
Configure and install network hardwere and softwere
Moniter and maintin network performence

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

network support engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an network support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Microsoft Hiring Team

I am writing to express my interest in the Chief Network Support Engineer position at Microsoft. As a Network Support Engineer with 13 years of experience in Information Technology (IT) myself, I believe I have the necessary skills and expertise to excel in this role.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Microsoft and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Chief Network Support Engineer position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Network Support Engineer Resume: Job Description, Sample & Guide

Create a standout network support engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a top-notch Network Support Engineer resume example to help you land your dream job? Look no further! Our article provides a comprehensive resume sample for Network Support Engineers, including key skills, experience, and qualifications to showcase. Whether you're a seasoned professional or just starting out in the field, our example will help you craft a winning resume that will impress potential employers.

We will cover:

How to write a resume , no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder .
Why you should use a resume template

What does a Network Support Engineer do?

Install, maintain, and troubleshoot network hardware and software systems
Monitor network performance and ensure availability and reliability
Provide technical support and guidance to end users
Design and implement network solutions to meet business requirements
Collaborate with other IT professionals to ensure seamless network operations
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What are some responsibilities of a Network Support Engineer?

Install and configure computer networks and systems
Monitor network performance and troubleshoot network issues
Provide technical support to end-users and ensure smooth network operation
Maintain and update network hardware and software
Implement security measures to protect the network
Collaborate with other IT professionals to improve network infrastructure

Sample Network Support Engineer Resume for Inspiration

Personal Details:

Name: John Smith
Address: 123 Main Street, Anytown, USA
Phone: 555-555-5555
Email: [email protected]

John Smith is a dedicated and detail-oriented Network Support Engineer with over 5 years of experience in providing technical support for network infrastructure and troubleshooting network issues. He is proficient in analyzing problems, implementing solutions, and ensuring the security and reliability of network systems.

Work Experience:

Network Support Engineer at ABC Company (2017-Present)
Network Technician at XYZ Corporation (2014-2017)
Bachelor of Science in Computer Science, University of ABC (2014)
CCNA Certification (Cisco Certified Network Associate)
Network troubleshooting
Router and switch configuration
Firewall administration
Network security
Technical support

Certifications:

CCNA (Cisco Certified Network Associate)
CompTIA Network+
English (fluent)
Spanish (basic)

Resume tips for Network Support Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Network Support Engineer resume tips. We collected the best tips from seasoned Network Support Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your technical skills and experience with network technologies such as Cisco, Juniper, and Palo Alto
Showcase your troubleshooting abilities and problem-solving skills with specific examples of network issues you have resolved
Demonstrate your knowledge of network architecture and security protocols, including experience with firewalls, VPNs, and intrusion detection systems
Include any relevant certifications such as CCNA, CCNP, or JNCIA to demonstrate your expertise in network support
Emphasize your experience with network monitoring tools and your ability to analyze network traffic and performance

Network Support Engineer Resume Summary Examples

A Network Support Engineer Resume Summary or Objective is essential to provide a concise overview of your qualifications and career goals to potential employers. By including a summary or objective at the beginning of your resume, you can quickly grab the attention of hiring managers and showcase your relevant skills and experience. This can help you stand out as a strong candidate and increase your chances of landing an interview for a network support engineer position. For Example:

Expert in troubleshooting and resolving network issues, ensuring minimal downtime and maximizing network performance.
Skilled in configuring and maintaining network devices such as routers, switches, and firewalls.
Experienced in implementing security measures to protect the network from cyber threats and unauthorized access.
Proficient in monitoring network performance and conducting regular maintenance to optimize network efficiency.
Strong ability to communicate network issues and solutions effectively to non-technical stakeholders.

Build a Strong Experience Section for Your Network Support Engineer Resume

Building a strong experience section on a network support engineer resume is essential for showcasing your expertise and accomplishments in the field. This section allows you to highlight your technical skills, problem-solving abilities, and relevant experience working with various networking technologies and systems. It also provides potential employers with a clear understanding of your capabilities and qualifications, making you a more competitive candidate for network support engineer positions. For Example:

Provided technical support to clients for network-related issues
Installed, configured, and maintained network equipment and software
Assisted in the design and implementation of network systems
Identified and resolved network security vulnerabilities
Performed routine maintenance on network infrastructure
Collaborated with cross-functional teams to troubleshoot and resolve network issues
Documented network configurations and troubleshooting procedures
Provided training and support to junior network support staff
Participated in on-call rotation for after-hours support
Contributed to the development and implementation of network policies and procedures

Network Support Engineer resume education example

A Network Support Engineer typically needs at least a bachelor's degree in computer science, information technology, or a related field. Some employers may require additional certifications such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Solutions Expert (MCSE). It is also beneficial for Network Support Engineers to have hands-on experience with networking technologies and troubleshooting skills. Continuous education and training on new networking technologies is also important in this field. Here is an example of an experience listing suitable for a Network Support Engineer resume:

Bachelor of Science in Computer Science - ABC University
Cisco Certified Network Associate (CCNA)
CompTIA Network+ Certification

Network Support Engineer Skills for a Resume

It is important to add skills for a Network Support Engineer resume because it demonstrates the candidate's proficiency in specific technical areas, such as network troubleshooting, hardware and software configuration, and security protocols. Including relevant skills on the resume allows employers to quickly assess the candidate's qualifications and ensure they have the necessary expertise to fulfill the requirements of the role. Soft Skills:

Communication
Problem-solving
Adaptability
Time-management
Customer service
Attention to detail
Critical thinking
Organization
Interpersonal skills
Router configuration
Switch management
LAN/WAN implementation
Server maintenance
TCP/IP protocols
Network monitoring

Common Mistakes to Avoid When Writing a Network Support Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Network Support Engineer resume

Strong technical skills with experience in troubleshooting and resolving network issues
Expertise in configuring and maintaining network hardware and software
Proven ability to work with cross-functional teams to design, implement, and maintain network systems
Experience with network monitoring and security protocols
Excellent communication and interpersonal skills to effectively work with clients and colleagues
Ability to multitask and prioritize in a fast-paced environment
Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+ would be a plus

Network Support Engineer Resume Guide

Network support engineers are responsible for maintaining and troubleshooting computer networks. They install, configure, and test networking hardware and software. They also train users on how to use the network.

You’re the go-to person whenever anyone has a networking issue. But your dream job won’t come to you; you have to go after it with a well-written resume in hand.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Network Support Engineer Resume Sample

Laisha O’Kon Network Support Engineer

laisha.l.o’ [email protected] 398-782-7411 linkedin.com/in/laisha-o’kon

Hard-working individual with 4+ years’ experience in providing support for medium to large-scale networks. Experienced in supporting and troubleshooting a variety of networking hardware and protocols. Committed to excellent customer service with the ability to work well under pressure. Seeking a challenging role as a network support engineer at ABC company where I can leverage my skills and knowledge to contribute to the growth of the organization.

Network Support Engineer, Employer A Boise, Jan 2018 – Present

Revised the network for 100+ employees, increasing internet speed by 25% and reducing downtime by 2 hours per week.
Advised clients on the best IT solutions for their businesses, taking into account budget, company size and needs.
Optimized the performance of client networks by configuring hardware and software settings to industry best practices.
Configured routers, switches, firewalls and other networking devices according to customer specifications.
Competently troubleshot networking issues across a wide range of platforms and environments.

Network Support Engineer, Employer B Tampa, Mar 2012 – Dec 2017

Assessed networking and system requirements for small-to-medium businesses, then compiled cost-effective solution packages that met their needs.
Introduced new monitoring software which effectively lowered network downtime by 12%.
Analyzed user behavior and data traffic patterns to discover potential security risks; successfully prevented 4 major attacks.
Effectively resolved over 200 technical issues relating to networking, systems and applications for clients in a timely manner.
Demonstrated excellent problem solving ability when resolving complex technical issues; devised creative solutions that saved clients an average of $500 per year in maintenance costs.
Troubleshooting
Network Administration
Active Directory
Windows Server
Technical Support
Network Security

Bachelor of Science in Information Technology Educational Institution XYZ Nov 2011

Certifications

CompTIA Network+ CompTIA May 2017

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1. Summary / Objective

Your resume summary or objective is your chance to sell yourself to the hiring manager. In a few short sentences, you should mention your most relevant qualifications and experience – for example, your proficiency in multiple networking protocols, your ability to troubleshoot complex issues, and the successful implementation of network support projects.

Below are some resume summary examples:

Energetic network support engineer with 4 years of experience in resolving complex technical issues for enterprise clients. Proven ability to quickly identify and resolve network problems while maintaining excellent customer service. Seeking to leverage problem-solving skills and knowledge of network protocols to grow with the ABC team. At XYZ, successfully troubleshot and resolved 95% of all Level 1 incidents within SLA.

Well-rounded network support engineer with 5+ years of experience managing and supporting large-scale enterprise networks. At previous roles, increased network uptime by 15% and decreased ticket volume by 20%. Certified in CCNP R&S and CCIE Data Center. Seeking to leverage comprehensive knowledge of Cisco technologies and advanced troubleshooting skills to become the next network support engineer at ABC Company.

Enthusiastic and knowledgeable network support engineer with 3+ years of experience in managing and troubleshooting enterprise networks. Highly skilled at identifying and resolving complex technical issues. Proven ability to work effectively with cross-functional teams to resolve critical network problems. Seeking to leverage skills and knowledge to provide efficient networking solutions at ABC company.

Determined network support engineer with 6+ years of experience in system administration and network support. Proven ability to rapidly assess and solve complex technical problems under pressure. Track record of managing up to 15 simultaneous projects while consistently meeting deadlines. Seeking to leverage knowledge and problem-solving skills as the next network support engineer at ABC Company.

Seasoned network support engineer with experience managing and troubleshooting large-scale enterprise networks. At XYZ, led a team of 12 engineers responsible for designing, implementing, and supporting a data center network infrastructure for 100,000+ users. Achieved 99. 999% uptime for mission critical applications through proactive monitoring and rapid issue resolution.

Accomplished network support engineer with over 8 years of experience providing technical support for enterprise-level network systems. Proven ability to improve system uptime and performance via root cause analysis and proactive problem solving. At ABC, increased network availability by 13% through regular maintenance windows and change control processes.

Reliable network support engineer with 9+ years of experience supporting and administering LANs, WANs, and VoIP systems. In previous role as lead network support engineer, provided 24/7 Tier III support for 500+ users across 4 locations in the US. Well-versed in Cisco networking technologies and protocols. Certified CCNP R&S and CCDA.

Proficient network support engineer with 5+ years in the industry. Handled over 50 tickets per day while providing Tier 1, 2, and 3 support for clients. Experienced in managing Cisco equipment and Juniper devices. Solved escalated issues by working closely with other departments such as Development, QA, and Network Operations.

2. Experience / Employment

For the experience section, list your jobs in reverse chronological order. Start with your most recent position and work backwards from there.

When detailing what you did in each role, use bullet points. This will help the reader to quickly understand the main points you want to make. Make sure to include specific examples and quantifiable results where possible.

For example, instead of saying “Provided network support,” you could say, “Successfully resolved over 100 technical issues per week relating to networking hardware and software for a major corporation.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Investigated
Implemented
Coordinated

Other general verbs you can use are:

Demonstrated
Facilitated
Participated
Reorganized
Represented
Spearheaded
Streamlined

Below are some example bullet points:

Monitored network traffic and performance, quickly identifying and resolving any issues to ensure optimal uptime.
Reliably handled all incoming support requests via phone, email and ticketing system, responding to inquiries within agreed SLAs.
Reduced network downtime by 18% through proactive monitoring and maintenance activities carried out during off-peak hours.
Prepared comprehensive monthly reports on network usage statistics, capacity planning and improvement recommendations for senior management review.
Represented the company at industry events and conferences, building relationships with key partners and vendors.
Structured and managed the installation of 500+ computer workstations and 200+ printers across 4 floors of the office, minimizing network downtime and maximizing employee productivity.
Efficiently resolved over 1,500 technical support tickets within 24 hours, reducing the average ticket resolution time by 30%.
Created detailed documentation for all network infrastructure changes, ensuring that future support issues could be easily identified and rectified.
Participated in monthly system maintenance tasks such as patching, backups and capacity planning; helped to reduce system downtime by 15%.
Mentored junior members of the IT team on best practices for troubleshooting common networking issues; helped to improve first-time fix rate by 10%.
Investigated network outages and implemented solutions that prevented future occurrences.
Expedited the resolution of user-reported network issues by conducting thorough root cause analysis.
Utilized packet sniffing, Wireshark and other tools to identify areas of improvement in the network infrastructure.
Substantially decreased average ticket resolution time from 4 hours to 1 hour through process improvements.
Presented findings and recommendations to upper management on a monthly basis, resulting in increased awareness of potential network risks and expedited decision making around mitigating those risks.
Implemented network infrastructure for 20+ small businesses, ensuring seamless connectivity and optimized performance.
Spearheaded the installation of 50+ wireless access points across a 5-story office building; increased network coverage by 85%.
Streamlined server maintenance procedure; reduced system downtime by 2 hours per week on average.
Maintained network equipment inventory and updated software licenses for 300+ devices regularly.
Resourcefully sourced compatible replacement parts when hardware failures occurred, minimizing network interruptions caused by component obsolescence.
Developed and implemented a new network support structure that increased efficiency by 25%.
Documented all procedures and created user guides for the network support team, reducing training time by 50%.
Diligently monitored the network for any potential issues and resolved them quickly, often within minutes.
Reorganized the network support team’s workflow to better match customer needs, resulting in a satisfaction rating increase of 15%.
Trained 20 new employees on network support and maintenance procedures, ensuring that they were thoroughly knowledgeable of all systems and processes.
Achieved a 98% success rate in resolving complex technical issues for over 500 users across the company; reduced number of help desk tickets by 17%.
Demonstrated excellent problem-solving skills when identifying and resolving network outages caused by hardware failures, software updates gone wrong and human error.
Managed the installation of 100+ new workstations, laptops and servers onto the network; ensured that all devices were properly configured and had the latest security patches installed.
Monitored system performance 24/7 to identify potential bottlenecks or areas of improvement; proactively made changes to improve network speed & stability by 15%.
Supported 200+ users across 10 locations with networking, desktop and mobile device issues; reduced number of help desk tickets by 25% in the last quarter.
Tested and troubleshot network infrastructure components including routers, switches, firewalls and wireless access points; resolved over 90% of incidents within 24 hours.
Facilitated the installation of new hardware & software applications following strict change management procedures; ensured that all changes were properly documented and communicated to relevant stakeholders.
Proficiently used a variety of tools & techniques for monitoring, diagnosing and resolving network performance issues; improved average MTTR by 30%.
Improved user satisfaction levels by promptly responding to service requests & proactively addressing potential problems; received positive feedback in 95% of customer surveys.

The skills required for a network support engineer job will vary from employer to employer. For example, one might require the candidate to have experience with Cisco networking equipment and another with Juniper equipment. As such, you want to tailor the skills section of your resume specifically for each job that you apply for.

This is important because many employers today use applicant tracking systems (computer programs that scan resumes for certain keywords before passing them on to a human). By specifying relevant skills in this section, you improve your chances of getting past the initial screening stage and having your resume seen by a hiring manager.

Once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas of your resume, such as the summary or experience section.

Below is a list of common skills & terms:

Border Gateway Protocol
Cisco Routers
Cloud Computing
Computer Hardware
Data Center
Disaster Recovery
Domain Name System
Help Desk Support
Information Technology
Internet Protocol
Internet Protocol Suite
Microsoft Exchange
Network Design
Network Engineering
Open Shortest Path First
Operating Systems
Routing Protocols
Software Installation
System Administration
Team Leadership
Telecommunications
Virtual Private Network
Virtualization
Wireless Networking

4. Education

Mentioning your education on your resume will depend on how much experience you have in the field. If you are just starting out, mention your degree and relevant coursework below your resume objective. However, if you have been working as a network support engineer for many years, there is no need to include an education section at all.

If including an education section, focus on courses related to the network support engineer job you are applying for. For example “Courses included Network Design & Implementation, WAN Technologies and Routing Protocols.”

5. Certifications

Certifications show that you have taken the initiative to further your education and keep up with industry advancements. This sends a strong signal to potential employers that you are committed to your career, which could make you a more attractive candidate.

If you have any relevant certifications related to the position you are applying for, be sure to list them in this section of your resume so that hiring managers can see them right away.

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Laisha O’Kon, this would be Laisha-O’Kon-resume.pdf or Laisha-O’Kon-resume.docx.

7. Cover Letter

Submitting a cover letter along with your resume can help you capture a hiring manager’s attention and stand out from the other candidates who are applying for the same role.

A cover letter is usually made up of 2 to 4 paragraphs and includes information that isn’t already mentioned in your resume. It allows you to introduce yourself, elaborate on your qualifications and explain why you would be an excellent fit for the role.

Below is an example cover letter:

Dear Dixie,

I am writing in response to your advertisement for the Network Support Engineer position. With my experience managing and troubleshooting networks, as well as my customer service skills, I feel confident I would be a valuable asset to your team.

In my current role as Network Support Engineer at ABC Company, I provide Tier II support for approximately 1,000 users across 10 locations. I am responsible for investigating and resolving network issues, configuring routers and switches, and providing training to new staff on the network infrastructure. In addition, I regularly collaborate with other departments to ensure smooth operation of the network.

During my time at ABC Company, I have made several contributions that have improved the efficiency of our network operations. For example, I developed a documentation system that has reduced incident resolution time by 30%. In addition, I created a set of standard operating procedures that are used by all members of the support team when investigating and resolving incidents. These procedures have resulted in more consistent results and fewer escalations to me or other senior members of the team.

I believe my experience and skills would benefit your organization greatly. If you have any questions about my qualifications or experience, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your consideration; I look forward to hearing from you soon!

Network Support Engineer Resume Templates

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Technical Support Engineer Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Technical Support Engineer Roles

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Technical Support Engineer Resume Tips

Technical Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., technical support engineer resume sample.

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

A successful resume example template for the title of technical support engineer displays how to create a good resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your technical support engineer resume in 2024, mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

Mention personal projects that showcase your range of skills. - Technical Support Engineer Resume

Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

IT Support Specialist Resume Sample

System administrator resume sample.

As a hiring manager who has recruited technical support engineers at companies like Google, Microsoft, and Apple, I've seen firsthand what makes a resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

Highlight your technical skills

Employers want to see that you have the technical skills necessary to succeed in the role. Be sure to highlight your proficiency in:

Operating systems like Windows, macOS, and Linux
Networking protocols such as TCP/IP, DNS, and DHCP
Troubleshooting tools like Wireshark and Splunk
Scripting languages such as Python, Bash, and PowerShell

Don't just list the skills, but provide specific examples of how you've used them. For instance:

Resolved 150+ technical issues per week using advanced troubleshooting techniques and diagnostic tools like Wireshark
Automated common support tasks using Python and Bash scripts, reducing average ticket resolution time by 30%

Bullet Point Samples for Technical Support Engineer

Quantify your impact

Numbers speak louder than words. Whenever possible, quantify your achievements to show the impact you've had in previous roles. Compare:

Provided technical support to customers
Maintained a 98% customer satisfaction rating while handling 50+ support requests daily
Reduced average ticket resolution time by 25% through process improvements and automation

The latter examples provide concrete evidence of your abilities and show employers the value you can bring to their organization.

Showcase your soft skills

Technical skills are important, but soft skills are equally crucial for success in a technical support role. Highlight your ability to:

Communicate complex technical concepts to non-technical users
Work collaboratively with cross-functional teams
Remain calm and professional under pressure
Continuously learn and adapt to new technologies

For example:

Collaborated with development teams to identify and resolve complex software issues, ensuring 99.9% system uptime for over 10,000 users

This showcases your communication, teamwork, and problem-solving skills in a real-world context.

Tailor your resume to the job

One size does not fit all when it comes to resumes. Tailor your resume to the specific job you're applying for by:

Using keywords from the job description
Highlighting relevant skills and experience
Removing irrelevant information

For instance, if the job requires experience with cloud technologies, emphasize your work with platforms like AWS or Azure. If the company uses a specific ticketing system, mention your familiarity with it.

Tailoring your resume shows employers that you've taken the time to understand their needs and are a strong fit for the role.

Include relevant certifications

In the technical support field, certifications can be a valuable way to demonstrate your expertise and commitment to professional development. Some common certifications include:

CompTIA A+, Network+, and Security+
ITIL Foundation
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE)

When listing certifications on your resume, be sure to include the full name of the certification, the issuing organization, and the date you earned it. For example:

CompTIA A+ Certification | CompTIA | June 2020
ITIL Foundation Certification | Axelos | March 2022

Demonstrate your problem-solving skills

At its core, technical support is about problem-solving. Employers want to see that you have the ability to diagnose issues, think critically, and find creative solutions. Use your resume to highlight specific examples of how you've tackled complex problems in previous roles.

For instance:

Investigated and resolved a critical system outage affecting 5,000+ users, identifying a previously unknown software bug and implementing a patch to prevent future occurrences
Developed a troubleshooting guide for common network issues, reducing average resolution time by 40% and empowering junior technicians to handle more complex cases

These examples demonstrate your analytical thinking, technical expertise, and ability to make a real impact in a support role.

Writing Your Technical Support Engineer Resume: Section By Section

summary.

A resume summary for a Technical Support Engineer role is optional, but can be useful if you want to provide additional context or highlight key skills and experience that may not be immediately obvious from the rest of your resume. It's a brief paragraph at the top of your resume that gives an overview of your professional background and qualifications.

However, it's important to avoid using an objective statement, which is an outdated resume element that focuses on what you want from an employer, rather than what you can offer them. Instead, use the summary to showcase your most relevant skills, experience, and achievements that align with the Technical Support Engineer position you're targeting.

How to write a resume summary if you are applying for a Technical Support Engineer resume

To learn how to write an effective resume summary for your Technical Support Engineer resume, or figure out if you need one, please read Technical Support Engineer Resume Summary Examples , or Technical Support Engineer Resume Objective Examples .

1. Highlight technical support skills

When writing your Technical Support Engineer resume summary, focus on your most relevant technical skills and experience. Highlight your expertise in troubleshooting, problem-solving, and customer support.

For example, instead of using generic statements like this:

Experienced Technical Support Engineer with a proven track record of success
Hardworking and dedicated professional with strong communication skills

Use specific examples that showcase your technical support abilities:

Technical Support Engineer with 5+ years of experience troubleshooting complex hardware and software issues for enterprise clients
Skilled in remote desktop support, network diagnostics, and customer communication to resolve tickets efficiently

2. Tailor your summary to the job

While it's important to highlight your overall qualifications in your resume summary, you should also tailor it to the specific Technical Support Engineer position you're applying for. Review the job description carefully and identify the key skills, experience, and qualifications the employer is looking for.

Then, incorporate those elements into your summary. For example, if the job emphasizes experience with certain software or systems, mention your expertise with those specific tools.

Technical Support Engineer with 3+ years of experience providing software and hardware support for XYZ Company's enterprise products. Skilled in troubleshooting issues with ABC software suite, remote desktop support, and documenting solutions in the company's knowledge base. Committed to delivering exceptional customer service and resolving complex technical problems efficiently.

Experience

Your work experience section is the most important part of your technical support engineer resume. It's where you show hiring managers how you've applied your technical skills to solve customer issues, improve processes, and deliver results.

In this section, we'll cover what to focus on in your work experience section, and share examples of what to do (and what to avoid).

1. Use strong technical support action verbs

When describing your work experience, use powerful action verbs that highlight your technical support skills and accomplishments. Avoid generic phrases like 'responsible for' or 'participated in'. Instead, use verbs that show you took ownership and drove results.

Troubleshot and resolved complex hardware and software issues for clients
Diagnosed system failures and implemented solutions to improve uptime
Collaborated with cross-functional teams to develop knowledgebase articles and training materials

Also, avoid repeating the same verbs over and over. Vary your language to keep your bullet points engaging.

Action Verbs for Technical Support Engineer

2. Quantify your technical support achievements

Numbers jump off the page and grab attention. Whenever possible, include metrics that demonstrate the impact of your technical support work. Share things like:

Number of support tickets or cases handled daily/weekly/monthly
Average resolution time for tickets
Customer satisfaction scores
Percentage by which you reduced ticket backlog or improved first call resolution rate

Resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating and averaging a 15-minute resolution time.

3. Highlight your technical skills and tools

Hiring managers want to see evidence of the specific technical skills and tools required for the job. As you describe your work experience, naturally incorporate technologies, systems and processes you've worked with.

Provided level 1-3 support for Windows, Mac, and Linux operating systems
Maintained, updated and patched Windows servers and endpoints using Active Directory and SCCM
Used Zendesk to manage, prioritize and resolve support tickets

Avoid simply listing skills without context, like this:

Technical skills: Windows, Linux, Zendesk, Active Directory, SCCM

4. Show your career progression

Hiring managers love to see growth and progression on your resume. If you've been promoted, taken on increasing responsibilities, or worked on progressively more complex technical issues, make that clear.

One way to do this is by breaking out different roles within the same company, like this:

ABC Company Senior Technical Support Engineer (2018-Present) - Led a team of 5 support engineers... - Developed and delivered training... Technical Support Engineer (2016-2018) - Provided level 2 technical support... - Resolved an average of 40 tickets per week...

If you haven't had formal promotions, you can still show progression through your achievements and the skills you've developed over time.

Education

The education section of your technical support engineer resume should be concise and highlight your relevant academic background. It's an opportunity to showcase your qualifications and demonstrate your commitment to learning and professional development in the tech support field.

1. List your degrees in reverse chronological order

Start with your most recent or highest degree first. Include the name of the institution, the degree earned, and the year of graduation.

Here's an example of how to format your education:

Bachelor of Science in Computer Science, XYZ University, 2018
Associate of Applied Science in Information Technology, ABC Community College, 2016

Avoid listing outdated or irrelevant education, such as:

High School Diploma, Anytown High School, 2010

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can strengthen your education section by including relevant coursework, projects, or academic achievements.

Bachelor of Science in Information Technology, ABC University, 2020 Relevant Coursework: Network Administration, Database Management, Cybersecurity Senior Project: Developed a mobile app for IT service management

Avoid listing generic or unrelated coursework, such as:

Introduction to Psychology
English Composition I

3. Include certifications and professional development

Showcase your commitment to learning and staying up-to-date with industry trends by listing relevant certifications and professional development courses in your education section.

CompTIA A+ Certification, 2019
ITIL Foundation Certificate in IT Service Management, 2020

Avoid listing outdated or irrelevant certifications, such as:

Microsoft Office Specialist, 2012

4. Tailor your education section for senior-level positions

If you're a senior-level technical support engineer with extensive work experience, your education section should be brief and focused on your most relevant and impressive academic achievements.

Here's an example of a concise education section for a senior-level candidate:

Master of Science in Computer Science, XYZ University Bachelor of Science in Information Technology, ABC University

Avoid listing graduation dates or outdated education, such as:

Associate of Applied Science in Computer Information Systems, DEF Community College, 1995

Skills

Your skills section is one of the most important parts of your technical support engineer resume. It's where you showcase your technical expertise and knowledge to potential employers. To make your skills section stand out, follow these tips:

1. Highlight relevant technical skills

As a technical support engineer, you need to have a wide range of technical skills. Focus on the skills that are most relevant to the job you're applying for. Some examples of technical skills to include are:

Operating Systems : Windows, Linux, macOS
Networking : TCP/IP, DNS, DHCP, VPN
Programming Languages : Python, Java, C++
Troubleshooting Tools : Wireshark, Ping, Traceroute

Make sure to list the specific technologies and tools you're proficient in. Avoid generic terms like "programming" or "networking" without listing the specific skills.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco IOS Databases : MySQL, MongoDB, Oracle Scripting : Python, Bash, PowerShell

Avoid a disorganized skills section like this:

Technical Skills: Windows, Linux, Python, TCP/IP, MySQL, Cisco, Java, Active Directory, Wireshark, Microsoft Office

3. Use proficiency levels strategically

Indicating your proficiency level for each skill can give employers a better idea of your expertise. For example:

Python (Expert) Java (Advanced) C++ (Intermediate) Ruby (Beginner)

However, only use proficiency levels if you're confident in your abilities. Don't claim to be an expert in a skill if you only have basic knowledge. It's better to leave off the proficiency level than to overstate your abilities.

4. Optimize for Applicant Tracking Systems (ATS)

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To make sure your resume passes through the ATS, use the exact keywords and phrases from the job description in your skills section.

For example, if the job description mentions "experience with Cisco networking equipment," make sure to include "Cisco" in your skills section. Don't just list "networking equipment" without mentioning the specific brand.

Skills For Technical Support Engineer Resumes

Here are examples of popular skills from Technical Support Engineer job descriptions that you can include on your resume.

Troubleshooting
Customer Service
Project Management
Software Installation
Technical Support
Telecommunications
Dynamic Host Configuration Protocol (DHCP)
IT Service Management

Skills Word Cloud For Technical Support Engineer Resumes

This word cloud highlights the important keywords that appear on Technical Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Technical Support Engineer Skills and Keywords to Include On Your Resume

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

Technical Support Resume Guide & Examples for 2022

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Technical Support Engineer Resumes

Template #1: Technical Support Engineer
Template #2: Technical Support Engineer
Template #3: IT Support Specialist
Template #4: System Administrator
Skills for Technical Support Engineer Resumes
Free Technical Support Engineer Resume Review
Other Engineering Resumes
Technical Support Engineer Interview Guide
Technical Support Engineer Sample Cover Letters
Alternative Careers to a Technical Support Engineer
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5 Entry-Level Network Engineer Resume Examples for 2024

Entry-Level Network Engineer (NetEng)
Entry-Level NetEng 2
Entry-Level NetEng 3
Entry-Level NetEng 4
Entry-Level NetEng 5
Entry-Level Network Engineer Resume Writing 101

You’ve already taken your first steps into the world of network engineering. From monitoring to troubleshooting and fixing issues as soon as they pop up, you’re all set to keep tabs on both performance and security.

When you’re breaking into a highly competitive field, building a resume that adequately describes your most important skills is crucial—but how do you do that in a way that stands out?

That’s where we come in. Our entry-level network engineer resume templates , tips, and free cover letter generator will show you how to navigate to job market in the direction of a stellar career.

Entry-Level Network Engineer Resume

or download as PDF

Why this resume works

But don’t try and go overboard. Keep networking skills at a maximum of 5 while summarizing your project in 2-3 points.

Entry-Level Network Engineer 2 Resume

Entry-Level Network Engineer 3 Resume

Entry-Level Network Engineer 4 Resume

Entry-Level Network Engineer 5 Resume

Related resume examples

CCNA Network Engineer
Senior Network Engineer
Juniper Network Engineer
Data Science Resume
Network Engineer

What Matters Most: Your Network Engineering Skills & Experience

When you’re starting out, the “skills” section of your resume plays a major role in landing new interviews. Recruiters quickly scan it, often with the help of applicant tracking systems (ATS), to make sure that you meet the criteria for the job.

Since your job is all about complex network maintenance and troubleshooting, let your resume reflect that. Leave out generic terms like “quick learner.” Instead, dive deep into your technical skills and knowledge of network engineering.

Talk about your proficiency in load balancing, disaster recovery, and VPNs, but also mention all the network and routing protocols you’re well-versed in.

Remember that you will probably be asked to elaborate on these skills during the interview, so only add abilities you’re feeling confident in—it’s okay if you don’t include everything listed in the job description .

9 best entry-level network engineer skills

Network Configuration
Security Protocols
TCP/IP, LAN/WAN
VPN Management
Network Monitoring
BGP, OSPF, ECMP
Cloud Computing

Sample entry-level network engineer work experience bullet points

You might feel like you have no achievements to speak of here just yet, but don’t worry—you’ve already got plenty of interesting talking points.

Think back to your list of skills and find ways to circle back to them to show how you were able to make an impact in your past projects and roles.

To make the emphasis even stronger, include quantifiable metrics and help them tell the tale. It’s a lot better to say that you “optimized network connectivity for 500+ endpoints, resulting in 15% less downtime” rather than just saying that you “performed network optimization.”

Here’s how you can showcase your past experience:

Assisted with installing and configuring a new office network infrastructure, improving system efficiency by 25%
Supported a successful migration of company services to the cloud, leading to a 20% reduction in infrastructure costs
Leveraged Ansible to help automate network monitoring, reducing manual workload by 27%
Utilized Wireshark to streamline the network troubleshooting process, resulting in a 36% reduction in issue resolution time

Top 5 Tips for Your Entry-Level Network Engineer Resume

Display any relevant certifications, like the CCNA or CompTIA Network+, on your resume. While most roles won’t require them, they’re a great addition.
The world of IT is ever-evolving, so it’s good to show your passion for network engineering by keeping up with the latest trends. Talk about the resources you’re always checking for news about cloud computing or IoT as well as any conferences you’ve attended.
Cybersecurity is a hot topic these days, and knowing how to stay on top of it is crucial to your role. Emphasize your interest in network security by talking about security measures you’ve instated, such as using Nessus to reduce vulnerabilities.
If you have any experience offering technical support to non-technical end-users, mention it. For instance, highlight the time you offered remote support to a local charity to help it upgrade its network—this will convey to recruiters that you know how to simplify complex topics.
Show exactly how you were able to leverage your toolkit to deliver positive outcomes. Don’t just state that you’ve used Cisco IOS; instead, elaborate on this by saying that you “leveraged Cisco IOS to manage a network of 300+ devices, improving network efficiency by 10%.”

Think of your cover letter as an opportunity to dive deeper into your education and past experience. Talk about challenges you faced when you used GNS3 to build out a network simulation for a personal project, and how you had to employ a creative problem-solving approach to overcome them.

For an entry-level role, it’s a good idea. Make sure that you express how you relate to the company’s mission and that you want to stay there for the long run, including an example career path from a junior to a senior engineer.

Read the job description carefully and pinpoint the main focus of the role, then reflect that in your resume. For instance, if the role emphasizes network maintenance and end-user assistance, include mentions of your past tech support experience.

Network Support Engineer Resume Sample

Home » Resume Samples » Network Support Engineer Resume Sample

Are you a Network Support Engineer by profession and looking for an exciting career? We have good news for you! use our professional Network Support Engineer Resume Sample . You don’t have to start writing from scratch. Just click “ Edit Resume ” and modify it with your details. Update the template fonts and colors have the best chance of landing your dream job. Find more resume samples .

Network Support Engineer Resume Example

COLIN ANDREW Network Support Engineer

A well-presented, well-mannered and articulate IT support with a good experience of performing diagnostics and resolving the staff technical problems via telephone, e-mail, and one to one. A problem-solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills, and attention to detail. Looking for a company that will challenge my problem-solving skills and allows me to continue to develop my knowledge and potential.

Hardware and software installation
Active Directory user management
Firewall knowledge
Cat-6 cabling
Good at problem-solving
Work well with people
Able to explain technical problems
Day to day admin and monitoring
Supervising helpdesk staff
Fixing network faults
Installing new hardware

Personal Skills

Quick learner
Communication skills

Work Experience

Network Support Engineer Nippon Telegraph & Tel

Providing technical support over the phone/email to all IT users.
Provide troubleshooting and configuration support for client desktop and networking environment.
Hardware and software installation on staff computers in accordance to their requirements.
Troubleshoot problems associated with both hardware and software.
Install and maintain desktop computing devices, printers and workstations.
Setting up accounts for new users.
Installation and configuration of the outdoor wireless antenna.

Bachelor’s of information technology in network technology New York Institute of Technology

Career Expert Tips:

Always make sure you choose the perfect resume format to suit your professional experience.
Ensure that you know how to write a resume in a way that highlights your competencies.
Check the expert curated popular good CV and resume examples

Network Support Engineer Resume with Writing Guide

The Chief Network Support Engineer Resume is a key component of your upcoming job search. But it’s not as easy to write one like everyone else — you have to take the time and put in the effort, which means taking the necessary steps to customize your resume template. Follow this helpful guide from professionals on how to construct an amazing resume that gets noticed.

Introduction of resume writing and what you need to know about resumes. What are the most important parts of a resume? Choosing the perfect layout for your resume. Tips for creating multiple versions of your resume that will help you stand out from the crowd. Example resumes with tips on how to customize them.

Network Support Engineer Resume Writing Guide:

First, when you’re ready to create your resume, you should choose a template. I use MS Word and Word is the best program for resumes because it’s free, easy to use, and available on almost every computer. You can always edit your resume in MS Word so that you can fix any mistakes or errors that you may find.
Next, you need to create a cover letter. Don’t make the mistake of thinking that your resume is enough. Managers receive hundreds of applications for one job so you need to put effort into submitting a well-thought-out and professional application. Cover letters provide you with a chance to sell yourself and show how you’re different from other applicants in a way that your resume can’t. When you need to customize your resume, you can make it more attractive by including a cover letter that highlights what makes you different from other applicants.
After your resume and cover letter are completed, upload them to career sites. Career sites allow you to submit your resume two ways: a. The first is through an online form: this method works for some jobs but can result in a large number of duplicates because people will often use the same information that they’ve already submitted to other sites like a monster. b. The second option is to upload your resume and cover letter to the career sites via a web form: these sites include monster, and lesser-known resume distribution sites like fryz.com (see below).
Like I said above, you should check your templates and make sure that they are personalizable in a way that makes them unique from other applicants.
Next, you need to write the job title and position for which you are applying.

List of Typical Responsibilities For a Network Support Engineer Resume:

Administers and monitors databases, principles of effective database management systems.
Ensures services and applications are running properly.
Administered network content filtering policies for Internet browser protection.
Provides network support to faculty and staff in such areas as video conferencing, email, e-groupware etc.
Configures routers, switches, etc to incorporate new technologies into the network architecture (e.g., virtual LANs, wireless).
Forms and essential part of a support team and participates as a member in a number of activities including:
Performs additional duties as assigned by the immediate supervisors, such as:
Develops new and extends existing database applications.
Designs new database structures for business applications.
Develops and documents data access techniques for online analytical processing (OLAP) systems, business intelligence, and enterprise resource planning (ERP) solutions.

Top 10 Must-have Network Support Engineer Skills:

Aptitude to navigate complex IT infrastructures
Ability to stay abreast of new technologies
Hardworking attitude
A positive attitude towards dealing with challenging issues
Ability to work independently and as a team player
Effective communication skills, both verbal and written
Flexibility, adaptability, and willingness to learn new tasks/skills quickly
Demonstrate strong analytical and critical thinking skills
Good interpersonal skills
Ability to travel and work on short notice

Chief Network Support Engineer Resume Writing Tips:

Keep your resume to one page. If you must go to a second page, be sure you end with a strong forward-looking statement. Be prepared with an extra copy of your resume if requested by the interviewer. This will show that you are organized and know how to prepare for an interview.
Use action verbs. The verb is the most important word in a sentence. Use active verbs to describe your accomplishments.
Use free resume templates and examples of Chief Network Support Engineer Resumes to help you decide how to organize your information on each page of your resume.
Customize Chief Network Support Engineer Resume for each job application you will be applying for.

Tips to write a Network Support Engineer Resume Summary:

Keep it short and sweet. I only recommend writing two paragraphs of text, no more.
Be concise and to the point! Don’t get caught up in long-winded explanations about your previous roles or qualifications.
You don’t need to submit this resume/letter yet! Get feedback and suggestions from your peers before you make the final typing chop.(Or do some serious editing before submitting)
If you are not currently employed, wait until you are hired to submit this resume.
It can be a good idea to take a different perspective on your resume from your prospective employer’s point of view as well as write in the third person.
If your skills and experience match up with the job requirements listed on it and this is the first time that you are applying for such a position, then there is no need for a cover letter (depending on how your potential employer feels). This will definitely catch their attention.
Make sure you re-word and pass a spell check.
Have someone with no knowledge of the position read it over for you. Generally, a person who is interested in the position you are applying for will help with this. But if they have zero knowledge of the job then any close friend or family member will do fine.(They should be honest and helpful)
Don’t be discouraged if your first draft does not go over well or does not get noticed by your potential employer.

How to write a Network Support Engineer Resume with No experience:

This is a guide to write a Network Support Engineer Resume with No Experience. This guide will show you how to customize your resume, and make it stand out from the rest.
Make it professional and professional.
You need to use spell-check, grammar check, or any other application that can check for errors in your resume writing
When using Microsoft Word, try setting the font size to 12 points or more:
Use italics for abbreviations:
Use bullet points to avoid confusion:
Use high-quality paper:

How to write a Network Support Engineer Cover Letter:

Find a job that matches your skills and interests.
Read the company’s job description carefully.
Find the position you’re applying for and click on Link to Job Description.
Under “Required Skills”, make note if you have what it takes to perform the duties of the position, using the checkbox that says “I have this skill”.
If you are applying from outside the U.S., be sure to have the job description available in English (or your native language if you can read and write in that language).
Write a Network Support Engineer Cover Letter based on the information you gathered while reading the job description. For an example of a Network Support Engineer Cover Letter, which also uses some other common resume tips. The guide above is all about writing a Network Support Engineer Resume.

Key Takeaways:

Your resume and cover letter are your chance to create an impression and make a good first impression on the employer.
Invest the time to write a resume that addresses all 13 skills points mentioned in the main article.
Follow this guide for writing your Network Support Engineer Resume to get noticed fast!

Check Other Great Resumes:

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Support Engineer Resume Sample

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Work Experience

Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
Create and maintain operational procedures, knowledge repository and documentation
Based on customer survey results, complaints or enquiries, challenge existing processes, propose and implement improvements
Can convert design to the technical implementation by following standards on programming and documentation
Create internal/external content for Ariba’s knowledge base
Experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc...
The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
The Escalation Manager is a proven leader who manages all resources and costs associated with a customer escalation
The Escalation Manager has responsibility for Customer Executive level contact and communication surrounding alignment and sign off on de-escalation strategy, as well as update communication paths
Create internal/external content for Successfactor’s knowledge base
Understand high level technical aspects of the existing systems and services
Provide support for incoming tickets and extensive troubleshooting tasks including backfills
Work on operations driven coding projects, primarily in Shell/Perl with a potential for Java based projects
Work with software development teams to actively support or hand off production issues and develop a knowledge base
Experience in Perl/Shell scripts & SQL

Professional Skills

Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills
Excellent interpersonal and communications skills. Excellent time management, decision-making, prioritization and organization skills
Excellent customer facing written communication and verbal skills, as well as strong listening skills
Very strong problem solving skills, influencing skills, attention to detail and commitment to quality
Sound customer service & motivational skills and excellent troubleshooting skills
Strong oral and written communication skills in English and good presentation/teaching skills
English language skills including strong verbal and written communication skills required for all levels of stakeholders

How to write Support Engineer Resume

Support Engineer role is responsible for technical, customer, troubleshooting, english, programming, interpersonal, analytical, microsoft, communications, sql. To write great resume for support engineer job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Support Engineer Resume

The section contact information is important in your support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Support Engineer Resume

The section work experience is an essential part of your support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Engineer resume experience can include:

Solid verbal and written communication skills, particularly presentation and technical writing skills
Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory
Executive writing skills – effectively communicate management status and board level Reporting
Excellent sales, negotiation skills and objection handling skill
Demonstrate solid communications skills
Troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects

Education on a Support Engineer Resume

Make sure to make education a priority on your support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Engineer Resume

When listing skills on your support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support engineer skills:

Excellent demonstrated customer service skills Effective learning skills
Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications
Good verbal and written communication skills, and strong interpersonal skills
Excellent written and verbal skills, including the ability to provide clear instructions and communicate complex technical information effectively
Effective communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity
Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively

List of Typical Experience For a Support Engineer Resume

Experience for support engineer resume.

Strong Communication Skills: English written and oral language skills
People skills – good communication skills
Excellent communication, prioritization, and diagnostic skills
Excellent demonstrated customer service skills,
Excellent SQL skills with demonstrated ability to write intermediate level database queries
Strong debugging skills desired, e.g. script debugging using browser debugger and or Visual Studio
Strong analysis/troubleshooting skills in distributed, high availability server-based network computing infrastructures
Demonstrated experience in Perl or shell scripts, a 2+ years experience working with web technologies
Excellent learning skills to assimilate to new business flows and processes
Apply effective problem-solving skills
Superior verbal and writing skills and demonstrated ability to articulate complex concepts
Strong cross-group collaboration skills presenting to all levels of the organization
Very strong problem solving skills, attention to detail and commitment to quality
Excellent Programming skills and DB knowledge (XML), like Java, Unix, Linux, VMWARE, Oracle DB..
Excellent Knowledge Sharing & Collaboration Skills
Great people skills with emphasis on building effective relationships
Strong relational database and SQL skills
Excellent communication skills and the ability to work well in a team and technical clients
Good C# and SQL development skills
Alibility to multi-task with strong time management skills
Strong interpersonal skills – both face-to-face and over the telephone to multiple stakeholders
Strong communications skills - ability to support and defend policy decisions firmly and diplomatically across teams
Very good English skills are necessary
Experience and demonstrable skills from a previous software support role
Strong communication skills ad high level of team-orientation
Excellent customer service skills and customer focused attitude
Strong relationship building skills, can positively influence the actions of others and be a passionate team player
Proven ability to communicate about and manage and prioritize multiple priorities
Excellent skills in C# and .NET
Industry experience (Generic and industry-related process skills)
Strong communication skills with Senior Management in large companies
Good inter-personal skills, self organised and motivated
Strong organizational skills and ability to deep dive to understand root cause of the issues
Excellent customer management and collaboration skills
Excellent interpersonal and communication skills with a demonstration of a professional demeanor
Excellent diagnostic and technical analytical skills
Exceptional customer service and strong communication skills are required
Programming skills in at least one programming language (e.g. ABAP, JAVA, C++)
Mentoring experience of highly qualified and experienced support employees
Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
Programming skills are useful, preferably in C++ ,C#, or JavaScript development - basic knowledge (able to write simple programs)
Strong skill for collecting Information, understanding it, talking/ negotiating with global stakeholders in English
Use your existing technical & engineering experience to troubleshoot and resolve issues prior to reaching the development tier
Problem Solver and Critical Thinking - handle technical and challenging customer situations Demonstrable troubleshooting skills
Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding)
Be familiar with Linux dev environment and restful services. Quick learning and troubleshooting skills are needed
Fluent English language skills in speaking and writing
Strong experience with usage, managing, troubleshooting errors with respect to Jazz Tools (RTC,DNG,DM,GC,RELM,JRS,DCC,LQE)
Attend training sessions offered and assist with peer training as needed professional Skills
Proven experience with JVM tuning, debugging and logfile/stack trace analysis is required
Desirable: Good understanding and/or experience in one or more of these areas… SON, HetNet, Massive MIMO, SDN/NFV, C-RAN, network slicing
Good understanding of cloud technology and infrastructure and experience delivering solutions in this area
Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking
Several years of BPC Planning and Consolidation Consulting and Project experience
Strong Windows Server experience, dealing with and investigating application issues on Windows Server environments
Excellent understanding and experience in object-oriented programming
Proven working experience in providing help desk support/Partner support
Proven technical depth in Oracle (DB design, tuning, stored procedures); proven technical depth using Websphere and applications deployed on WAS
Solid understanding of certificate security(SSL/TLS); Solid understanding of MQ
Mandatory networking skillset: LAN concepts, Firewall concepts, Enterprise wireless network deployment
Experience in a strong Operational role, managing large-scale internet infrastructure
A strong analytical background and a strong understanding of statistics
More than 5 years of relevant working experience and more than 5 full cycle PLM project experiences
Learn/Enhance monitoring skills around Splunk, Hadoop, Redshift, Tableau based on projects needs, quickly
Create SOP’s, document processes and to communicate verbally and in writing effectively
Effectively communicate/escalate issues to engineering teams, and resolutions/work-arounds to the customer
Experience with ERP solutions as an end user or as a consultant with a solid understanding of Supply Chain Management business processes
Good understanding/experience in 5G and IoT technologies, RAN virtualization and evolution
Strong technical troubleshooting experience is desirable
Lab management experience, lab organization, knowledge of lab safety and good housekeeping practices
Capability to retain composure and communicate effectively during operational incidents
In-depth SW and troubleshooting skills on the Juniper (JUNOS), RedBack (SSR Platform) nodes
Min years of experience: 5 Years work experience into configuration, troubleshooting,
Experience of Software technical support experience or System integration, field support engineering, or software development
Effectively collaborate with team members and professionally communicating to all parties involved
Basic skills in Windows Server remote administration using PowerShell

List of Typical Skills For a Support Engineer Resume

Skills for support engineer resume.

Excellent organization skills and capable of effectively balancing multiple responsibilities
Native Japanese language skills, Good written and verbal English language skills
Excellent communication skills, interpersonal skills
Handle changing priorities with sound diplomatic and negotiation skills and be a motivated role model who can operate with minimal handholding
Proven experience in Unix and shell/Ant scripting; proven experience in Autosys Job Information language, Tivoli and Geneos
Five or more years industry experience with Microsoft products, Effective learning skills,
Strong customer service skills and/or support experience
Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents and service requests
Interpersonal and relationship skills proven through work experience
Excellent analytical skills; Experienced in supporting Data Analytics applications (Qlikview, HRBO etc)
Strong oral and written communication skills with a demonstrated ability to speak, write, and communicate in English
Possessing strong troubleshooting, analytical and problem solving skills
Troubleshooting skills - experience in support environment
Excellent Communication Skills - verbal, listening, and written (including technical writing)
Strong networking, database, and troubleshooting skills
Good Programming Skills using C# or VB.Net
Good application debugging skills using Visual Studio Debugger
Experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
Experience, with in-depth troubleshooting skills on charging system nodes
Good English and Chinese skills (speaking and writing)
Excellent leadership, verbal, and written communication skills (including technical writing)
Good Communication Skills - Spoken and written (including technical writing),
Works well in a team environment, Strong problem-solving and troubleshooting skills,
Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report
Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving
Good English Communication Skills - Spoken and Written (including technical writing)
Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server
Excellent troubleshooting skills, innate curiosity, and ability to synthesize information to apply new knowledge to the troubleshooting process
Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues, specifically involving any or all of the below aspects
Proven experience in Wily and Splunk; basic Java and solid understanding of JVM
Excellent Analytical and Troubleshooting skills (technical)
Fluent in English with excellent writing / grammar skills
Fluent English conversation and good English writing skills
Good analytic / problem solving skills
Solid shell scripting skills
Good computer navigation and typing skills
Rework experience of PCB soldering, fine pitch SMT (0201 or smaller), BGA components, and wire harness assembly skills
Excellent troubleshooting/root cause isolation skills
Excellent troubleshooting skills and ability to identify the root cause of issues
Strong customer service, accurate and logical problem-solving skills
Good troubleshooting skills for IP products (Smartedge, SSR, etc.)
Good troubleshooting skills for Packet Core products (SGSN-MME, EPG, NiB, etc.)
Possess excellent communication and customer-facing skills
Experience, with in-depth troubleshooting skills on Packet core nodes, namely, EPG, SAPC, SASN, SGSN, GGSN, CGSN
Strong analyticallogic and problem troubleshooting skills
Strong customer service, accurate and logical problem solving skills
Effective learning skills, Works well in a team environment, MCSE Certification on Windows 2008 or 2008 R2
Experience with a combination of the following skills and technologies
Effectively manage relationships with customers, and Technical Account Managers, while ensuring high customer satisfaction of the overall service experiences
Strong communication skills (oral and written - towards our own team, customers, development team and the company management)
Excellent communications skills both verbal and written English
Strong interpersonal skills and the ability to communicate at all levels in the spoken and written
This is an excellent opportunity to use your technical expertise and communications skills at the same time
Strong communications skills – fluent in spoken and written English
Effective customer service, communication, problem-solving, interpersonal skills, and capacity to deal with difficult customers and ambiguity
Strong communications skills to make presentations both in face-to-face meetings and remotely over the telephone
Strong troubleshooting and analytical skills, and ability to resolve complex technical issues, specifically involving any or all of the below aspects
Strong Webdynpro ABAP development skills and UI framework knowledge, like FloorPlanManager (FPM),BOL/GeniL, debugging
Strong MS Project Professional \ share point skills
Good computer skills and basic knowledge of HTML
Excellent Python and SQL skills
Enjoy working with people with excellent communications skills
Strong scripting skills (Python, PowerShell, Perl)
Strong SQL skills and understanding of various database systems
Prioritize multiple tasks and respond effectively to changing business requirements
Excellent analytical and investigative troubleshooting skills
Strong documentation skills to be utilized for case management, knowledge capture, bug management and training

List of Typical Responsibilities For a Support Engineer Resume

Responsibilities for support engineer resume.

Experience in working effectively with third-parties
Experience, with in-depth troubleshooting skills on OSS-RC platform
Experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
Strong experience on customer support, infrastructure/Unix administration with a hands-on experience on scripting/automation
Excellent Interpersonal with the ability to communicateand interact effectively at all levels
Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods
Strong problem solving skills: innovation, collaboration, analysis
Demonstrated ability to maintain cool under pressure using skills to defuse stressful situations
Good comprehension skills to clearly understand and give accurate solutions to our customers
Strong interpersonal verbal and written skills
Strong mechanical skills or aptitude
Strong verbal communications skills with ability to convey technical concepts to non-technical users
Someone who is team oriented with excellent organizational skills
The ability to prioritise and manage time effectively
Excellent written and verbal communication skills - fluent English
Good skills in Linux
Good spoken & written communication skills in English language
Analytical mind with strong investigation and creative ‘thinks-outside-the-box’ problem solving skills, driven by the desire to understand and learn
Storytelling, influencing for impact skills, attention to detail and commitment to quality
Coding and/or scripting skills in bash, ruby, perl or python
Troubleshooting skills on large network environments – 3-5 Years Exp
Programming skills (e.g. ABAP, Java)
Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
Strong experience in LINUX/UNIX systems administration, shell scripting, using and writing tools and file system concepts
Experience building and maintaining strong working relationships with internal and external partners
Strong planning, organising and prioritising abilities
Profound skills of international/intercultural customer interaction. Fluency in German language (Speaking/Reading/Writing) would be an advantage
Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware
In-depth troubleshooting skills on Charging Systems (SDP, AIR, CCN, CRS)
Experience managing projects with shifting priorities
Proven client-facing experience supporting consumer and commercial customers
Good experience working with Linux and network administration
Effectively communicating with customers and stakeholders
Experience with ERP solutions as an end user or as a consultant with a solid understanding of Financial Management business processes
Good working knowledge/experience on highly distributed systems, software build and deployment processes
Strong SAP HCM development/consulting experience. ESS/MSS , PA/ OM
Knowledge and skills in several of the following areas
Impeccable customer service skills and team-player attitude
Role is to provide troubleshooting support remotely, using Webex and your communication skills in English and Japanese
Prior technical customer service experience preferable
Learn new skills in accordance with Hitachi’s business demands as required
Superior organizational skills. Ability to simultaneously and successfully handle multiple, disparate tasks
Other desired technical skills include Perl, Ruby, Oracle SQL
Virtual System Engineer: Rich experience of integration/support on SDN/NFV/CLOUD products, good knowledge on openstack, vmware
Experience / knowledge of Linux OS flavours RHEL, Centos etc is strongly desired
Work effectively with other engineers in the team
Experience Hand on experience with Oozie
Clear and concise technical writing skills
Thereby enhancing project management skills as well as SAP application knowledge (across all application areas in SAP BusinessSuite and SAP S/4HANA solutions),
Monitoring, responding to and managing service metrics and alerts; prioritizing as appropriate
Developing and maintaining good relationships with customers by ensuring highest level of customer service
Understanding of Microsoft clustering technologies and experience with SAN Storage
Managing and prioritizing support requests
Working knowledge of computer hardware and physical device interfaces, experience with managing systems on Virtual platforms
Ensuring good safe working practices in the workshop and warehouse are maintained at all times
Working knowledge of Azure or similar service platform, and has experience on consuming Cloud based service in mobile app
Coding experience for Internet of things solutions including hardware and software
Manufacturing, lab testing, maintenance and/or electrical experience
Understanding of troubleshooting steps specifically related to account access control and ownership validation
Testing of Aker Solutions software prior to release to clients
Driving projects that improve support-related processes and our customer's developer support experience
Monitoring and operate in MS Service Manager system
Prioritizing issues with team leaders and application SMEs
Understanding of Patch Management and experience with Windows Server Update Services (WSUS)
Programming & Debugging Experience: Java, Python, R, Scala, REST concepts, C/C++, JavaScript
Programming & Debugging Experience a. Java, Python, R, Scala, REST concepts, C/C++, JavaScript,
Programming experience (Java, JavaScript or ABAP)
Working experience in at least two of these languages: C#, Python, Node.JS, Java as well as T-SQL, U-SQL and R
Coding experience on at least one graphics or game development technologies like DirectX, Unity, Cocos2d/3d, etc
Working knowledge of SAN environments. Administration experience not necessary
Scripting experience in Perl, Python, or Ruby
Providing excellent communications by way of notifications and updates, both written and oral to the business and external parties
Planning solutions for new implementations, system consolidations or divestures, upgrades, and migrations

Related to Support Engineer Resume Samples

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Career Development

Top 45+ Network Engineer Interview Questions and Answers [2024]

Ever wondered how wireless, video, and data services are managed on your computer? Network engineers design and maintain the computer networks that handle all that. Since computer networks aren’t going anywhere, a network engineer has favorable job prospects. Today’s network engineer brings in an average $90,000+ per year in the US.

Are you considering network engineering as a career? Or perhaps you’ve already started to seek a more senior role. We’ve put together this comprehensive list of network engineer interview questions to help you out!

We’ll cover the most basic questions, along with trickier networking troubleshooting interview questions. Let’s get started!

Top Network Engineer Interview Questions

Expect a mix of both behavioral and technical networking interview questions. You might be asked about common web tools like VPN servers or web tools you’ve worked with to build computer networks. Similarly, you might have to recount past work experiences where you demonstrated strong communication or liaising experience.

We’ve separated our list of computer networks interview questions by difficulty to help you find the ones most relevant to your experience.

Let’s start with basic networking questions.

Basic Networking Interview Questions

Looking for an entry-level role? Start with these network support engineer interview questions.

Take your time reviewing these interview questions on networking for freshers. You might consider having a few research tabs open to ease your studies, too.

1. Which LAN cable types are commonly used? What is a cross cable?

"Cat 5" and "Cat 6" are the LAN cable types most often used. The speed limits for "Cat 5" and "Cat 6" are 100 Mbps and 1 Gbps, respectively.

A cross table connects same-type devices for interaction without needing a switch or hub.

2. How do cross cables differ from regular LAN cables? What is the LAN cable's maximum possible length?

Cross cable and standard LAN cables differ in the manner that the paired wires are joined to the connector (RJ45).

The theoretical length is 100 meters, however, after you pass 80 meters, the signal loss may cause your speed to decline.

3. What is DHCP, and why is it employed? What are superscopes and scopes?

Dynamic Host Configuration Protocol (DHCP) : In a network setting, DHCP distributes IP addresses to many PCs, simplifying IP address management.
Scope : A scope is a collection of IP addresses a client can use to communicate with other network PCs. Gateway IP, Subnet masks, DNS server IP, and exclusion range are included in IP addresses.
Superscope : Superscopres are a combination of two or more scopes.

4. What is the active directory?

The Active Directory is a directory service that manages network environments’ identities and connections. It is a collection of processes and services that help users leverage network resources to accomplish their tasks.

5. What is DNS, and why is it employed? What do A and MX records mean?

Domain Naming Service, or DNS, is used to translate between names and IP addresses. While we can easily recall names, the computer can only understand numbers. Therefore, we give computers and websites names. When we use these names (such as yahoo.com), the computer converts the request to an IP address (a number) via DNS.

“A” record: This is a host record and maps a name to an IP address. It uses the DNS record of the Domain Name System (DNS) to obtain a name’s IP address.
“MX” Record: MX, or mail exchanger records are required to identify the network's mail servers.

6. What Is the command Ipconfig and why is it employed?

The IPCONFIG command displays IP information assigned to a computer. We can determine the computer's assigned IP address, DNS IP address, and gateway IP address from the output.

7. What Is the IP address for APIPA? When the DHCP server is unavailable, what IP address is sent to the computer?

The Windows client machine automatically assigns itself an IP address known as an APIPA when a DHCP server is unavailable, to communicate with other network computers.

8. How do domains work?

When we install Active Directory, a domain is formed. It's a security barrier that controls computers inside of it. Using a domain, you can centrally manage computers and control them with group policies.

9. What Is BSOD? How can you fix your computer if it has a blue screen?

BSOD stands for “Blue Screen of Death.” A blue screen with a code appears when a hardware or OS issue prevents the Windows operating system from functioning. The best solution is to boot from the "Last Known Good Configuration" on the PC. Boot the machine in safe mode. And if that doesn’t work, it could signify issues with the devices or driver.

10. What Is RIS? What is imaging/ghosting?

RIS stands for Remote Installation Services. Once the installed image has been saved to a Windows server, RIS can set up the new hardware. It can be used to deploy server and client operating systems.

Ghosting, also known as imaging, accomplishes the same task by capturing an installed image and later installing it on new hardware. Because installing an OS from a CD every time might be time-consuming, we choose either RISE or imaging/ghosting.

11. How can you recover data if a virus infects your system?

You can set up a different system and install the most recent versions of the OS and antivirus software. Then, connect the infected HDD to the system as a secondary disc. After that, wipe and scan the backup HDD. Now, you can transfer the files to the new system.

12. What are manageable and unmanageable switches?

Manageable switches are customizable, configurable, and controllable. Unmanageable switches don’t have any customizable or configurable settings.

13. What is NIC?

NIC stands for network interface controller — a piece of computer hardware also known as a network card or network adapter. An NIC enables computer communication over a computer network.

14. What is a USB?

USB stands for Universal serial bus, which connects devices like modems, mouses, and keyboards.

15. What is a link?

The connectivity between two devices is something we refer to as a link. It comprises cables and protocols used so two devices can talk to one another.

16. What is RAS?

RAS, or remote access services, connects remote access to resources that might normally reside on a network of IT devices.

17. What is the distinction between an "extended" and "standard" ACI (Access Control List)?

Extended ACLs are source- and destination-based. Standard ACLs are source-based.

18. Define anonymous FTP.

FTP stands for File Transfer Protocol, which is a communication protocol for exchanging files between computer systems over a network. A user can access files on public servers using anonymous FTP.

19. What is a backbone network?

A backbone network is a centralized infrastructure created to provide several networks with varied routes and data. It also manages channel and bandwidth control.

20. Differentiate between "forward lookup" and "reverse lookup" in DNS.

Forward lookup converts names to IP addresses, while reverse lookup translates IP addresses to names.

Intermediate Computer Network Interview Questions

Applying for an associate-level role? Prepare with networking interview questions for experienced network engineers.

21. What is routing?

Routing chooses the traffic path across multiple networks, between two networks or within a network. Different types of networks, such as computer networks and circuit-switching networks, support routing. Routing entails making decisions to direct data packets from the source to the destination.

22. How can you make a machine become a router?

Your device will be configured as a router if it has at least two additional interfaces in addition to lo0, or if it has at least one point-to-point interface.

Solaris 2.x: When the computer has two or more interfaces, the IP layer typically behaves as a router (forwarding datagrams that are not addressed to it, among other things). By setting the /dev/ip variable ip forwarding with ndd(1M), you can override this behavior. 0 indicates do not proceed , and the number 1 indicates proceed .

23. What do fully qualified and partially qualified domain names mean?

Fully Qualified Domain Name

A fully qualified domain name (FQDN) ends with a null or empty string (FQDN).

Partially Qualified Domain Name

A partially qualified domain name does not end with a null string (PQDN). A PQDN does not finish at the root; rather, it begins at a node.

24. What is IP?

Each device (such as a computer or printer) in a computer network that uses Internet Protocol (IP) is assigned a numerical label known as an Internet Protocol address (IP address). The IP of your system or device uniquely identifies it from a large network of computers.

25. What are the differences between a switch and a hub?

A hub and a switch are both networking devices that help you connect to various devices. The hub is the layer 1 device, i.e., it works at the physical layer and sends the signal to the port. Meanwhile, the switch is a layer 2 device that routes and transmits information over a network.

The following table highlights the key differences between a hub and a switch:


Works at layer 1, i.e., the physical layer.	Works at layer 2, i.e., the data link layer.
Follows a broadcast transmission.	Follows the broadcast, unicast, and multicast transmission.
Leverages half duplex transmission technique.	Leverages full-duplex communication technique.
Has 4 ports.	Has 24 to 28 ports.

26. What is a layer?

A layer divides the PDU (protocol data unit) process entirely logically. They specify the method by which data is sent through a network from one machine to another.

27. What is TCP/IP?

TCP is the Transmission Control Protocol and IP is the Internet Protocol.

28. What sets apart Arp from Rarp?

A host or router can utilize the address resolution protocol (ARP), which determines the physical address of another host on its network by sending an ARP query packet with the recipient's IP address. When a host just knows its physical address, the reverse address resolution protocol (RARP) enables it to find its Internet address.

29. What is a client/server?

Clients and servers collaborate as different logical entities to complete a network task.

30. How do you define a Mac address?

It is the LAN card's 48-bit hardware address. The network adapter card typically keeps the MAC address in ROM, and it is distinct.

31. What is a proxy server?

A proxy server conducts the heavy lifting of accessing and retrieving for users similar to how a DNS server caches the addresses of accessed websites. Additionally, proxy servers maintain a list of websites, whether they are whitelisted or banned, to protect consumers from easily avoidable viruses.

These days, most big enterprises and institutions use proxies to enhance network performance.

32. What are Ethernet LANs 10base2, 10base5, and 10baset?

10Base2: A contiguous cable segment length of 100 meters and a maximum of 2 segments are required for 10Base2: An Ethernet term that refers to a maximum transmission rate of 10 Megabits per second using baseband signaling.
10Base5: 10Base5 is an Ethernet phrase that refers to 5 continuous segments with a maximum distance of 100 meters between them and a maximum transfer rate of 10 Megabits per second using baseband signaling.
10BaseT: An acronym for Ethernet that refers to twisted-pair wiring and a top transfer rate of 10 Megabits per second.

33. What is HTTPS, and what port does it use?

The big brother of HTTP, HTTPS stands for Secure HTTP (not to be confused with HTTPS, a separate protocol). HTTPS, which was created for identity verification, uses SSL certificates to confirm the server you are connected to is authentic. Although HTTPS has certain encryption capabilities, they are typically judged insufficient, and additional encryption methods are preferred whenever practical. TCP port 443 is used for HTTPS transmission.

Advanced Networking Interview Questions for Experienced

Gunning for a senior position or leadership role in network engineering? Don’t attend the interview until you review these interview questions for network engineers in executive roles.

34. What does FTP mean?

One of the big legacy protocols that ought to be phased out is FTP or File Transfer Protocol. FTP may resume downloads if they are paused and are primarily intended for massive file transfers. There are two methods for gaining access to an FTP server: Anonymous access and Standard Login.

The main difference between the two is that while a Standard Login requires an active user login, Anonymous access does not. The user's credentials are delivered in cleartext using FTP, which makes it exceedingly easy for anyone listening on the wire to sniff the credentials. This is where the main issue with FTP resides.

35. What is SSH?

SSH, or Secure Shell, is most popular among Linux users but has a wide range of applications. Systems, switches, thermostats, or toasters, may all be connected securely over a tunnel, thanks to SSH. SSH also offers the unique ability to act as a tunnel for other programs, which is conceptually comparable to a VPN. If configured properly, even insecure programs or programs operating via insecure connections can be used in a secure state.

36. What is ICMP?

ICMP stands for Internet Control Message Protocol. Its main function is to inform systems when they attempt a remote connection whether the other end is accessible.

37. What is IPX?

IPX, or Internetwork Packet Exchange, was a fairly lightweight protocol, which was advantageous given the limitations of computers at the time. It is a TCP/IP rival that performs admirably in small networks, has little to no configuration, and does not require components like DHCP. However, it does not scale effectively for applications like the Internet. As a result, it was abandoned and is no longer a necessary protocol for the majority of pieces.

38. What is Bonjour?

Almost every Apple software comes with a tool called Bonjour that controls several of the company's automated discovery techniques. Bonjour is a cross between IPX and DNS.

With little to no configuration needed, Bonjour uses mDNS (multicast DNS) to find broadcasting devices on the network. Due to potential security risks, many administrators will purposefully stop this service in a corporate setting. However, in a home setting, it can be up to the user to decide whether the risk is worth the convenience.

39. What is a firewall?

A firewall is a network security device that supervises traffic entering and leaving a network. Its primary purpose is to create a barrier between the internal network and external sources to avoid malicious traffic, like viruses or malware.

40. What is a subnet mask?

The network can learn its size from its subnet mask. An address will be treated internally as a component of the local network when it is inside the mask. Since it is not a member of the local network while it is outside, it will be handled differently.

41. How do TFTP and FTP application layer protocols differ?

A local host can download files from a distant host using the trivial file transfer protocol (TFTP), but it lacks security and reliability. It uses UDP's basic packet delivery functions.

The usual method offered by TCP/IP for copying a file from one host to another is the File Transfer Protocol (FTP). It is dependable and secure because it uses TCP's services. It creates two links (virtual circuits) between the hosts, one for informational control and the other for data transport.

42. What data units are used at each layer of the TCP/IP protocol suite?

Message: The data unit created at the application layer.
Segment or User Datagram: The data unit created at the transport layer.
Datagram: The data unit created at the network layer.

43. What kinds of networking devices are there?

There are four kinds of networking devices:

Repeater, also known as a regenerator, is a technological gadget that only works at the physical layer. Before the network signal deteriorates, it captures it, regenerates the original bit pattern, and then reinserts the updated copy into the link.

In identical-type LANs, bridges function at both the physical and data link layers. They separate a bigger network into more manageable sections.

They pass packets between several interconnected networks (i.e., LANs of different types). They function in the network, data link, and physical layers. Their software enables them to choose the optimal transmission path among the several options.

They act as a packet relay between networks using various protocols (e.g., between a LAN and a WAN). Before forwarding it, they receive a packet formatted for one protocol and change it to be formatted for a different protocol. They function across all seven OSI model layers.

44. What are the important topologies for networks?

There are three important topologies for networks:

BUS topology: Each computer in a BUS architecture connects to a single line of principal network cables. It’s affordable and simple to set up, comprehend, and extend.

STAR topology: A single hub connects every system, making it easy to troubleshoot and reinstall.

RING topology: A single computer connects to two other computers from the rear and front ends. When all computers connect, they form a ring-like structure. This ensures equal access to network resources for all computers and less signal degradation compared to other topologies.

45. What kinds of transmission media are available?

Two transmission media are available: guided and unguided.

Guided Media, such as twisted-pair, coaxial cable, and fiber-optic cable, act as a conduit from one device to another. Any of these media's physical boundaries direct and confine a signal as it travels along them. Metallic materials that accept and transport signals in the form of electrical current are used in twisted-pair and coaxial cables. A glass or plastic cable called an optical fiber accepts and transmits signals in the form of light.

Unguided Media is wireless media that transmits electromagnetic waves without a physical conductor. Signals can be sent through the air. Radio communication, satellite communication, and mobile telephony are used for this.

46. What distinguishes communication from transmission?

Transmission entails the physical movement of information, which raises concerns about things like bit polarity, synchronization, clocks, etc. Communication is the complete information exchange between two communication media.

47. What are the three different types of routing tables?

The three types of routing tables are fixed, dynamic, and fixed central.

A fixed table must be manually updated for every change.
A dynamic table updates data in response to network activity, minimizing the need for manual maintenance.
A fixed central table lessens the need to update the tables on each system. Dynamic tables typically present network administrators with the fewest issues, despite the fact that the table’s contents may change without the administrator being aware of the change.

48. What is a hybrid routing protocol?

A hybrid, or both the Distance Vector and Link State Routing protocol methods, offer these benefits:

Traditional Distance Vector updates are sent.
Routing tables between neighbors are synchronized upon startup and deliver particular updates in response to changes in the network topology.

49. What is UDP?

UDP stands for User Datagram Protocol. It is a communication protocol for computer applications to transmit messages, here known as datagrams, to other hosts on a network that follows the Internet Protocol (IP). It is a connectionless communication protocol.

Congrats! You’ve made it to the end of our networking interview questions and answers.

Here are some additional tips to keep in mind along the way:

Explore courses, tutorials, and certifications to broaden your knowledge and create a network of colleagues.
Work as an intern or in an entry-level position to start to gain practical experience.
Maintain your resume and portfolio.
Stay confident — even the most senior network engineers started where you are today!

Master Network Automation with Python for Network Engineers

Don’t be anxious about your next network engineer interview. You have tons of resources, like these network engineer questions, to help you prepare.

Remember to download the Network Engineer Interview Questions and Answers PDF to prepare offline from anywhere and on any device.

But don’t stop there. Consider reading ethical hacking books to whet your appetite, or go further with courses and tutorials.

Explore Computer Network Tutorials

Frequently Asked Questions

1. How Do I Prepare for a Network Engineer Interview?

Start by reviewing our extensive list of computer network interview questions. You might grab a friend to practice in a mock interview. Then, consider finding online tutorials and courses to help apply your knowledge in preparation for technical questions.

2. What Skills Should a Network Engineer Have?

Employers observe candidates and their demonstration of certain skills during network engineer interviews.

Here are some essential skills and knowledge for a network engineer:

Cloud computing
Basic knowledge of operating systems
Communication
Problem-solving and troubleshooting
Firewall and security
Networking design
Programming languages

3. Are Network Engineer Jobs Stressful?

If you thrive in the IT world, network engineer roles should suit you well. However, you might have to juggle many technical tasks concurrently, which could feel stressful.

Sameeksha is a freelance content writer for more than half and a year. She has a hunger to explore and learn new things. She possesses a bachelor's degree in Computer Science.

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IMAGES

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IT Support Engineer Resume Samples
9 Network Engineer Resume Samples That Worked in 2024
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