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Contact Telstra | Call Telstra Contact Number at 13 22 00

By Sarah Sheedy

Energy & Telecom SEO Specialist

The general Telstra contact number is 13 22 00 . Looking for additional Telstra contact information? In this guide, we cover all the different methods for contacting Telstra Australia. Whether you're an existing Telstra customer, or simply interested in getting in touch to receive more info about their mobile , broadband , or entertainment services , read on to find the best Telstra contact method for your query.

Overview of Telstra Contact Information

Contact telstra.

Below is a brief overview of the main ways to get in touch with Telstra customer service

Main Telstra Contact Numbers

• Residential Customer Service & Technical Support - 13 22 00
• Business Customer Service - 13 29 99

Telstra Email Address

• [email protected]

Telstra Contact Hours

• Monday to Sunday from 7am - 11pm

Telstra Platinim 24/7 Support

Telstra postal address.

• Telstra Group Ltd Locked Bag 6507 Sydney, NSW 2011

Telstra Complaints

• Telstra Complaints Locked Bag 20026 Melbourne VIC 3001

Telstra Contact Number: Support & Customer Service

Telstra Australia now offers one phone number for most of their customers’ needs. Since 2021, all Telstra calls are free to local numbers, national numbers, and mobile phones .

To speak to a customer service representative, you can call Telstra at 13 22 00 between 7am and 11pm AEST, Monday to Friday.

The 13 22 00 Tesltra contact number can be used for:

• General Questions
• Telstra Billing Enquiries
• Help with My Account, billing, and payments
• Telstra Tech support
• Telstra Faults
• Help to choose a Telstra phone , internet or mobile plan, bundles or an entertainment plan
• Lodging a complaint or giving feedback

If you need interpretation services, Telstra customer service also offers multilingual support . For free translation and interpretation, call 1800 241 600.

Contact Telstra Live Chat

A Telstra live chat feature is available through the company's website which allows you to message with a live person and receive help with the following:

• Accounts, billing, and payment help
• Telstra plans and services, including NBN & mobile phones
• Tech support
• Complaints & compliments

There are different live chat options for different types of Telstra customers. Below are the hours for all the types of Telstra live chat support:

• The Telstra Call Centre: Open 7 days a week from 7am - 11pm AEST.
• Telstra Customer Support: Via chat is open 24/7.
• Telstra Business Concierge Tech Support: Open 24/7.
• Telstra Platinum: Open 24/7.
• The Telstra Financial Hardship Team: Open Monday to Friday, 8:30am - 7pm AEST.

Just like on the website, the online account and My Telstra app support live chat messaging, allowing you to contact Telstra 24/7.

With in-app messaging, you can contact the company whenever you please, and Telstra customer service will get back to you as soon as possible . Unlike other providers ' live chat features, you can leave the messaging page and wait for a response without exiting the live chat . This allows you to pick up where you left off when a customer service agent responds during business hours.

Telstra Faults You may be able to resolve Telstra Faults on your own by consulting the Tesltra Outages page . If not you can call the Telstra Faults main line at: 13 29 99.

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My Telstra Account

The Tesltra My Account, otherwise known as MyTelstra , is the name of the company's online account management service which is available 24/7 at my.telstra.com.au.

With the My Telstra Account, you can view and pay your bills, activate and recharge your prepaid services , track your orders, sign up for new services such as Telstra TV , and notify them that you are moving house . Below we detail several features relating to the online account.

You can access MyTelstra online from your computer, or you can use the MyTelstra app . You will be prompted to enter your Telstra user ID. You will need to sign up for a MyTelstra if you don't have one yet.

My Telstra App

The My Telstra app is an extension of your online account that is available through your smartphone. The app makes it easy to manage your account on the go.

With the My Telstra App, customers can:

• Manage their account information, view and pay bills, check data usage, and recharge prepaid phone plans
• Get troubleshooting and tech help, track orders, and check for service interruptions
• Get in-app customer support via 24/7 Messaging
• Shop for Telstra products and get rewards

Download the My Telstra app

My Telstra for iOS My Telstra for Android

Telstra Webmail

If you have a Telstra webmail account , this can also can be accessed from either the Telstra webmail login page or via your My Account.

It’s important to note that to log in to your webmail account , you'll use your Telstra email address as the username , whereas signing in to your online Telstra My Account to view your billing history is done with your Telstra ID.

If you want to add Telstra webmail to your phone, Mac, or Windows, it will require a special setup process.

To set up your webmail on your mac , phone, tablet or computer, use the following information:

Incoming Telstra Webmail Details:

• Account type: IMAP (so your emails will update across all devices) or POP (for a specific device only)
• Incoming Server Address: imap.telstra.com
• Incoming Server Port: 993
• Encrypted Connection: SSL

Outgoing Telstra Webmail Details:

• Outgoing Server Address: smtp.telstra.com
• Outgoing Server Port: 465 (recommended) or 587
• SMTP Authentication: On
• Encrypted Connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Bigpond Webmail Login

Bigpond is now called Telstra Webmail! If you need to access your Bigpond account, you can now log in using Telstra Webmail.

Bigpond is no longer around! Telstra still owns the brand name Bigpond. However, the Bigpond brand was dissolved by Telstra in 2016 and was replaced by the Telstra Brand.

This left many people wondering... How do I My Telstra Bigpond email account?

If you still have a Bigpond email address, you can continue to use your Bigpond account like normal by logging in at bigpond.com.

To log in to your Bigpond email account , visit: signon.bigpond.com and simply enter your user username and your password like normal.

Keep in mind, that instead of your BigPond username you can also use your email address.

Telstra 24/7 Platinum Tech Support

Telstra Platinum is the company's expert help for devices, home tech, and software available over the phone and online . Whether you need one-off support or you already have a Telstra Platinum subscription, you contact Telstra 24/7 for any tech support and help you might need either online or over the phone .

Telstra Email Address & Postal Address

If you need to make a visit in person, the Telstra head office is located at:

Telstra Head Office Level 41 242 Exhibition Street Melbourne VIC 3000 Australia

For written correspondence such as complaints, Telstra reviews or submitting written forms, you can contact Telstra via email or post at:

If you would like to opt out of emails from Telstra , you can do so on their website. Simply fill out the unsubscribe instructions on the Telstra website and Telstra will update your details. All you have to do is update your marketing and communication preferences. The changes can take 30 days to be updated and will not affect email communication in regard to your plan or bills .

Telstra Business Contact

Telstra business customers have access to Telstra tech support via the Telstra business concierge service .

To contact Telstra tech support about a problem with your business connection , Call: 13 22 99

Telstra business customers can also get in touch with the business customer support team by calling 132 253 or emailing [email protected] .

Telstra Pay My Bill

Telstra bill payments can be made online, over the phone, or using BPAY however it's recommended to set up a direct debit , so you can set and forget your billing and never miss a Telstra bill payment. For Telstra bill enquiries, call 13 22 00.

Below you can find all the ways to pay your Telstra bill .

Contact Telstra for Financial Hardship Support

If you’re experiencing financial hardship and are unable to pay your bill you can contact Telstra Australia for help with getting a payment extension, suspending a service, finding a cheaper mobile plan or cheaper broadband plan , or applying for government support and assistance . You can contact Telstra’s financial hardship team either through the in-app messaging service or by calling 1800 531 951.

Telstra Recharge

If you have a Telstra prepaid phone plan , you can recharge it any number of ways:

• On your My Telstra app or online account
• Call #100# using your Telstra prepaid phone
• Recharge online
• Redeem Telstra Plus points towards a recharge voucher
• Set up auto-recharge through the app

You can recharge your mobile plan using a MasterCard, Visa, or PayPal account , and you can check your current recharge balance via the online account or on the My Telstra app .

Telstra Activate Contact Number

To activate your Telstra SIM card , you can follow the simple steps outlined below:

• First, ensure that you have your new SIM card or replacement SIM card and your device ready
• Then, visit the Telstra activation page
• Follow the prompts to enter your details, including your SIM card number and personal information
• Once completed, insert the SIM card into your device and power it on
• Your Telstra service should then be activated and ready for use

If you encounter any issues during the activation process , Telstra's customer support team is available to assist you at 13 22 00 .

If you're unhappy with your service, you can always submit a formal complaint to Telstra Australia.

The easiest way to contact the Telstra complaints team is through the company's mobile app . Once you have lodged a complaint, you will be assigned a complaints case manager who will contact you within one business day . However, if you don't wish to use the My Telstra app, you can submit a complaint via an online complaints form , and submit it by phone, or by mail.

Cancel Telstra

If you want to cancel your Telstra plan before the end of your contract end date, you will need to pay any remaining device, handset or accessory payments that associated with the plan that you want to cancel.

Before you cancel your Telstra service , be sure to read your contract status to understand any contractual obligations you may have. For example, early termination charges may apply in your case. Once you've reviewed your contract status, upgrade offers, early termination charges, and any remaining device repayments, you can continue with cancelling your service or switching to another telecom provider .

Depending on the type of service you want to cancel , you can either do so on your online account or by calling Telstra customer service .

If you want to cancel your Telstra mobile service without transferring your existing number , follow these simple steps:

• Log into the MyTelstra App: Access your account through the MyTelstra app.
• Navigate to Services: Find the "Services" tab and select your desired service.
• View or Manage Your Plan: Choose "View or Manage your plan" to access your plan details.
• Cancel Your Service: From your plan details, proceed to cancel your service.

Telstra Frequently Asked Questions

How do i contact telstra australia from overseas.

If you are overseas and need to speak to a Telstra customer service agent , please call them at +61 439 12 5109. 

How Do I Contact Telstra Customer Service?

If you need to contact Telstra customer service , there are several ways to do so:

• Call Telstra at 13 22 00
• Message Telstra online
• Visit a Telstra store to speak to a customer service representative

How Do I Contact Telstra for Complaints? 

If you would like to make a complaint , you can get in touch with Telstra in a number of different ways:

• Call Telstra: Contact them on 13 22 00 and say 'complaints'
• Via Mail: Telstra, Locked Bag 20026, Melbourne VIC 3001. Fax: 1800 753 949.
• Visit a Store: You can also make a complaint at any of their physical stores.
• Send a Message Online: Via the My Telstra app or go to your online Telstra account between 8am AEST and 9pm AEST Monday to Friday.

What is The Phone Number for Telstra Billing? 

Telstra offers alternative options if you don't feel comfortable signing in to your online account to pay your bill . Simply call 1300 369 666 and follow the instructions. Before you call, you'll need your Telstra account number . Once you speak to a representative, they can help you pay your bill with a check, savings account, or debit card .

Can I Email Telstra Customer Service? 

Yes, if you need to get in touch with Telstra via email , send them an email at [email protected] . They will get back to you as soon as they can with answers to assist you.

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Telstra International Global Offices

Telstra international office locations.

Our global presence

Telstra is a leading telecommunications and technology company with a proudly Australian heritage and a longstanding, growing international business.

Today, we operate in over 20 countries outside of Australia, providing services to thousands of business, government, carrier and OTT customers. Telstra Enterprise is a division of Telstra that provides data and IP networks and network application services, such as managed networks, unified communications, cloud, industry solutions and integrated services. Telstra Purple, our new professional and managed services business in Australia, Asia and the UK, brings together people and innovative solutions to define and deliver a clear vision of our customers’ transformation journey, network foundation, and the protection they need to thrive.

Please click on the globe on the top right hand corner of this page, to browse our website in your region.

UK, Europe and the Middle East

New zealand.

Telstra celebrated 30 years in the Americas in 2024.  We service enterprise, wholesale, OTT and government organizations in over 150 cities in the USA.

New York, NY

30 Rockefeller Plaza

New York, New York 10112

San Francisco, CA

Squad 1001, Suite 1000,

10th Floor, 595 Market Street, San Francisco

Los Angeles, CA

611 Wilshire Building

611 Wilshire Blvd., Suite 809

Los Angeles

Secaucus, NJ

2 Emerson Lane, Unit R0169 & R0170

Colorado, CO

BOUFOU014, Pearl Street

1919 14th Street, Suite 700 Boulder

1775 Tysons Blvd

Telstra has offices across the UK, Europe and the Middle East.

United Kingdom

2nd Floor, Blue Fin Building

110 Southwark Street

London SE1 0TA

P:+44 (0) 207 965 5900

Netherlands

Belgium, netherlands and luxembourg.

H-Toren Zuidplein 36

1077 XV Amsterdam

Germany, Austria and Switzerland

c/o Regus Business Center

Theresienhöhe 28,

80636 Munich

Wojo Madeleine

18 Bd Malesherbes,

75008 Paris, France

Nordics/Baltic States

Waterfront Building

Klarabergsviadukten 63

SE-101 23 Stockholm

Middle East

Office 117, Building 13

Dubai Internet City

London Hosting Centre - Docklands

6 Greenwich View Place

Millharbour

London E14 9NNT

Our world-class telecommunications and technology services are now available in New Zealand.

Level 2, Building B

602 Great South Road 

Ellerslie 1050 

Telstra has offices across Mainland China, Hong Kong, Japan, South Korea and Taiwan.

10, 13, 19/F, Telecom House

3 Gloucester Road, Wan Chai

Unit A04, 4/F, No. 415 Rueiguang Road

Neihu District

Taipei 114, Taiwan

Room 2428, 24/F, China World Tower 1

Np.1 Jianguomenwai Avenue

Chaoyang District

Room 718,7/F, Building 7, Western Cultural Industry Center

No. 25-1, Zitong Bridge Main Street

Jinjiang District

Room 1003, 10/F, Building C06

No.105 Data Valley Middle Road, Xiantao Street

Yubei District

No. 1510-A7, Teide Building

537 Huangpu Road, Ganjingzi District

Dalian City, Liaoning Province

No.9, Lane 3, Xitian 1st Road

Jiaolian, Wanjiang District

Dongguan City

Room 2721-2722, 27/F, Tower B, Sinopec Building

No.191 Tiyu West Road, Tianhe District

Room 501, Building B, MixC Office Building

1799 Wuzhong Road

Minhang District, Shanghai

8/F, United Headquarters Building

No. 63 Gaoxin South 10th Road

Nanshan District

No. 3, Huihai Road, Gaocun Town

Wuqing District

Room 1403, 14/F, Zone C, North International Financial Centre

No.168 Fengcheng 8th Road

Weiyang District

24/F Atago Green Hills Mori Tower

2-5-1 Atago, Minato-ku

Tokyo 105-6217

16F Hankyu Terminal Building

1-1-4 Shibata, Kita-ku

Osaka-shi Osaka 530-0012

South Korea

Unit 3602, World Trade Tower

COEX, Youngdong-daero 511

Gangnam-gu, Seoul 06164

Telstra has offices in Singapore, Philippines, India, Indonesia, Malaysia and Thailand.

Manulife Tower Office, 8 Cross Street

Level 22 Manulife Tower

Singapore, 048424

P: +65 6270 1110

Paya Lebar Office, 110 Paya Lebar Road

Level 8 OneTen Paya Lebar

Singapore, 409009

P: +65 6722 9800

Philippines

Makati city.

15F Zuellig Building

Paseo de Roxas cor Makati Ave

Makati City 1225, Philippines

P: +63 2 8887 1591

Prestige Trinity Center Doddakannelli

Kaadbeesanahalli Road Bogannahalli Village Varthur

Hobli Bangalore 560087

P: +91 80 4641 0030

Door No. 14, Ground Floor, Prakash Building

Chennai-Deivasigamani Road

Tamil Nadu, 600014

P: +91 44 6450 0293

Units no 518 to 520, Tower B

DLF Towers, Jasola

New Delhi 110044

P: +91 11 6619 2000

Unit 4, 3rd Floor, B Wing,Time Square

Andheri Kurla Road,Andheri East

Mumbai- 400059, Maharashtra India

P: +91 22 6627 8500

Suite 17.01, Wisma GKBI Jalan Jend

Sudirman No 28 Bendunmgan Hilir

Tanar Abang Jakarta Raya 10210

P: +62 2157 40001

Kuala Lumpur

Suite 23.01, Menara IGB, Mid Valley City

Lingkaran Syed Putra

59200 Kuala Lumpur, Malaysia

P: +60 3 2035 8688

Room 414, 4th Floor, CAT Telecom Tower

72 Trok Wat Muang Kae, Charoenkrung Rd

Bangkok 10500

P: +66 2 639 5383

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Telstra Enterprise and Business Partner - all your questions answered

10 Aug 2022

Mobilecorp , telstra , mobility, telstra enterprise and business customers have the option to sign with a telstra partner to leverage strategic value from their telstra relationship..

We aim to answer all the questions you may have about the Telstra Partner channel and the support and services that Telstra Partners offer. 

All Questions

• What is a Telstra Partner?

What are the different kinds of Telstra Partners?

What are the telstra partner accreditation tiers, who is entitled to have a telstra partner, how do i know if i have a telstra partner assigned to my business, how can i get a telstra partner assigned to my business, how can i find a telstra partner, how do telstra partners work with your business.

• How do Telstra Partners work with Telstra?

Who pays for the Telstra Partner service?

How much do telstra partner services cost, how will having a telstra partner benefit your organisation, what are the key features offered by a telstra partner, what is a telstra global partner, why does telstra have a partner ecosystem.

• Do Optus or Vodafone have Enterprise or Business Partners?

What is the difference between a Telstra Partner and a Telstra store?

• MobileCorp is Telstra Enterprise Mobility Partner of the Year

Telstra Enterprise and Business Partners help Telstra corporate customers to get the most out of their Telstra relationship.

Telstra Partners reduce workload for companies by providing a single point of contact for all Telstra-related services. They provide personalised premium support services and have access to Telstra backend systems to complete operational tasks.

Telstra Partners allow companies to get the most out of their Telstra relationship by providing advice and expertise across consulting, contract negotiation, emerging technologies, and technical and managed services related to Telstra products and solutions.

Telstra Partners are grouped by specialisations and have deep capability in building, deploying and managing Telstra solutions, and complementary services. The Partner channel is Telstra's way of providing an end-to-end premium support solution to corporate customers.

The Telstra Partner Domains are:

• Data +IP Networks
• Unified Communications

Telstra Partners are tiered as either Platinum, Gold, Silver or Accredited. Platinum Partner accreditation tier is achieved by only the top 5-10 partners in each Domain. 

Partner accreditation is based on rigorous and extensive completion of subject-matter training by a minimum number of employees, demonstration of capability deploying specialist solutions and services to Telstra customers, and by meeting challenging commercial targets.

Telstra Partners sign a exclusivity contract with Telstra, and do not connect other carrier's services. 

Telstra categorises its customers according to size and spend. Many organisations will be tagged as either Enterprise or Business customers; but SMBs, organisations with smaller Telstra commitments, or organisations with their services shared across carriers may be tagged as 'unmanaged' or 'unassigned .'

Enterprise and Business customers will have an aligned Telstra account management team. They can be aligned with a Telstra Partner to provide strategic account management and day-to-day operational support.

However, there is no 'entitlement' criteria as to who can be aligned with a Partner. Any customer who sees the value in having a Partner aligned can reach out. MobileCorp has customers it works with who may not have a Telstra account team.

Hopefully you would know you have a Partner because they would be in regular contact with you.

A Partner should be your organisation's single point of contact for all your day-to-day operational Telstra tasks.

Your Partner will facilitate virtually all your Telstra requirements, relieving you from having to contact Telstra direct for support, or from using Telstra's self-service T-Connect portal. . 

If you are unsure whether you have a Partner aligned and would like to check, unfortunately this is not a straight-forward task. There is no list of Partners currently published on the Telstra website. There is no Partner code on your Telstra bill, and there is no easy way to check if you have a Partner.

If you have contractual paperwork from Telstra - a BSA or CSA - the Partner may be referenced in that documentation. 

If you have a Telstra account manager that you work with, you can ask them to find out if you have an assigned Partner.

If you are still stuck, you can give MobileCorp a call on 1800 243 252 or send us an email and we will try to help you by accessing our Telstra's backend systems.

To be aligned with a Telstra Partner, you will need to sign a Telstra Authorisation form which allows the Partner to access your company account and take actions commonly known as 'Adds, Moves and Changes' on your Telstra services.

This Authorisation adds the Partner code to your Telstra account which essentially aligns the Partner to your organisation. The Authorisation can be revoked at any time and must be physically renewed every two years. 

The Telstra Authorisation is an online form which must be prefilled by a Partner and emailed to the customer. If you would like to to authorise MobileCorp to look after your Telstra account, email  [email protected]

There are more than 400 local accredited channel partners across metro and regional Australia, however information about Partners can be difficult to find.

There is no listing of Telstra partners on the Telstra website, or anywhere else for that matter. This can make it a bit tricky to find the expert support you are searching for.

Ideas to find a Telstra partner include

• Google search for  'Telstra Partner near me'
• Google search for 'Telstra Partner awards' to find information about the annual Domain category winners
• Ask your Telstra account team 
• Ask your peers for a recommendation of who they work with
• Ask other vendors you work with for a recommendation
• Contact MobileCorp and we will recommend a Partner if we are not the right fit for your business

Typically, Telstra Partners will assign an Account Manager and a dedicated Support team to your business. They may also assign a Customer Success Manager, a Project Manager, an IT specialist like a UEM engineer or Network Engineer - dependent on the service you require. 

The Account Manager will be your point of contact for discussions about your Telstra account at a strategic level. They will

• invest in understanding your corporate technology requirements
• review your current Telstra fleet, products and solutions
• provide advice about emerging technologies
• represent your interests in renewal or procurement negotiations
• provide reporting to you for governance and compliance purposes

The Support consultant or team will be your single point of contact for all Telstra service tasks including>

• end user help desk support
• Telstra service management - IDD, roaming, connections/disconnections, plan changes
• device procurement, repair, end-of-life, and upgrades
• billing issues

Most reputable Partners will have an automated ticketing system and the option of a custom online ordering portal.

How do Telstra Partners work with Telstra ?

Telstra Partners work alongside the Telstra account team in a collaborative approach to ensure both the customer and Telstra reach agreement about the Telstra services being supplied.

A Partner will represent the customer's interests to Telstra and can access promotional discounts and specialised pricing through liaison with the Telstra account team.

A Partner will also have a deep understanding of Telstra products and solutions, and a proven record of secure deployment, and ongoing managed services.

Up until 2020, the cost of Telstra Partner services and support - particularly mobility - was covered by Telstra and tied to connection or renewal of services. The move to the no-lock-in contracts of Telstra Adaptive Mobility plans stripped out all value-added services, so the cost of these is now transparent and for the customer to choose if required. 

Adaptive Mobility customers will determine the Services they require and these are contracted directly with the Partner, and invoiced with full cost transparency. 

The cost associated with having the services of a Telstra Partner is wholly dependent on the service the Partner supplies to the customer. The range can be quite broad and can be applied as either an upfront or a monthly payment. It can be paid directly to the Partner or charged on the customer's Telstra bill.

As a minimum, for mobile fleet support, Telstra promotes the Adaptive Mobility Care product. This is a minimum viable service providing basic operational support helpdesk and is charged at $3 per mobile service per month. 

Most Partners will then have a tiered offering. MobileCorp has a Managed Mobility stack which ranges upwards from $6 per service per month. 

A Partner will be aligned with your strategic technology ambitions and provide subject matter expertise and innovation. 

A Partner is a responsive expert resource that is committed to leveraging their knowledge of Telstra services and systems, to ensure customers get the best out of their Telstra relationship.

A Telstra Partner will take on responsibility for being the single point of contact for all your Telstra-related services including day-to-day operational fleet management and end user support.

A Telstra Partner has expert knowledge of all Telstra solutions and also has direct access to Telstra back-end services and billing systems enabling swift issue resolution.

A Telstra Partner will learn your infrastructure, processes and policies, and provide vital continuity of service, and strong personal relationships built over time and through shared activity. 

• Single Point of Contact for all Telstra issues
• Operational Resource for day-to-day management tasks
• Responsive Australian-based Helpdesk for expert support. No more hanging on the phone for an hour or more. 
• Strategic Input and expertise to technology roadmap 
• Business Intelligence Reporting 
• Telstra account team alignment
• Contract Negotiation services

Telstra operates in over 20 countries outside of Australia and has access to more than 2,000 Points of Presences (PoPs) in more than 200 countries and territories globally. Telstra has formal alliances with many international carriers, and a sub-sea cable network, with licences in Asia, Europe and the Americas.

A Telstra Global Partner will be able to consolidate your international fleet management requirements providing a single point of contact for operational tasks and end-user support, and may be able to consolidate all your costs onto the Telstra bill (available with some overseas carriers). It allows customers to cut through the workload of having to deal with multiple carriers to orchestrate device procurement, new connections/disconnections, global roaming, IDD and billing. 

Telstra, and before it Telecom Australia, has had a partner ecosystem for more than 30 years. MobileCorp has been a partner since the late 1980s. You can read about Our History . Telstra sees its Partner Channel as allowing it to provide a premium support service to its corporate customers, and as a strategic sales and solution implementation arm providing deep capability in Telstra products and solutions. 

Do Optus or Vodafone have Enterprise and Business Partners?

Telstra has a world-class Partner ecosystem, one that other domestic carriers in Australia have not been able to replicate. This is a key competitive advantage for Telstra.

Optus and Vodafone corporate customers are provided with access to a self-service portal and will need to assign internal resource  to manage day-to-day mobility fleet management tasks. Orders through the self-service portal will be diverted to a bulk ticketing system and the SLA on response times would be worth further investigation.

Optus and Vodafone will also assign an Account Manager as an escalation point and for strategic account discussions.

Optus has been known to offer a third-party support partner to its largest value Enterprise customers, but this is not common practice.

Telstra stores focus on consumer solutions and most are not equipped to deal in any depth with enterprise or business requirements. A few larger Telstra stores are also Telstra Partners and are capable of supporting corporate customers to varying degrees. These stores often have separate entities off-site to manage corporate relationships.

All Telstra stores can offer business customers basic device procurement, plan connections and disconnections. complaint reporting, and some basic operational support services such as SIM swaps and SIM activation.

SMBs with a small number of Telstra devices and basic support needs, may find a local Telstra store combined with a Telstra T-Connect self-service portal meets their needs, however it is unlikely that a Telstra store will be the best fit to meet the needs of most corporate customers.

Purchasing a device through a Telstra store or from a third party retailer is not advised for corporate customers as they are unlikely to be equipped to access your Telstra DES credentials and enrol your devices. Why businesses should always buy mobile devices through business channels

MobileCorp is the Telstra Mobility Partner of the Year 2023

MobileCorp is Australia's leading Telstra Mobility Partner.  Based in Sydney, we serve national and international customers, many of whom are iconic household names. You can read some of our Customer Case Studies here

In 2023 we were named the Telstra Enterprise Mobility Partner of the Year. This prestigious award recognises MobileCorp for our leadership in managed mobility services and 5G network deployment.  

MobileCorp provides our Telstra customers with

• a deep knowledge of Telstra products, plans, solutions
• more than 30 years' experience working with Telstra
• management of your day-to-day Telstra services
• practical hands-on helpdesk support for end users and IT teams
• targeted professional and managed services to enhance your Telstra products
• detailed reporting on your Telstra account - billing, usage, devices, ownership
• alignment with your Telstra account team 
• insights into emerging technologies and solutions 
• strategic input to your communications technology roadmap and decision-making

MobileCorp is a Mobility Platinum Partner

Platinum is the highest level of accreditation available as a Telstra Partner and there are only a handful of Telstra Mobility Platinum partners across Australia.

This accreditation conveys superior technical knowledge, proven capability, and extensive experience in deployment Telstra mobility solutions.

To achieve this annual accreditation MobileCorp has to meet sales targets by consistently delivering the highest quality of mobility services to Telstra customers.

Key services that MobileCorp delivers under the Mobility domain include

• Telstra Carriage Services - providing day-to-day management of Telstra fleets for enterprise and business customers, procurement of devices on Telstra plans, Telstra SIM management, end user support desk, and Telstra account management.
• Telstra 4G and 5G Network Services - providing 5G and Wireless WAN solution architecture, procurement, deployment and ongoing network management. Cradlepoint Elite Partner and Managed Service Partner of the Year 2021.
• Managed Mobility Services - an integrated SaaS which provides a single instance to manage asset lifecycle, Telstra service management, expense management and Telstra bill auditing, and account reporting,
• Telecom Expense Management   - delivering cost optimisation programs, auditing, billing issue resolution, cost centre allocations, and reporting. 
• Unified Endpoint Management - building, migrating or deploying instances for mobile device, content and application management across a range of SaaS vendors.
• Mobile Security - providing expertise in device security, migration to SaaS security solutions, and ongoing compliance and end user support.

MobileCorp is a Services Gold Partner

Services is a new domain that was introduced in 2019. It reflects the shift by leading Telstra Partners to provide a complementary range of professional and managed services to Telstra customers. At MobileCorp this includes a range of Telstra solutions, as well as other managed services charged on the Telstra bill. 

Key capabilities under the Services domain include:

• Solution architecture - applying our knowledge to design a solution which meets the needs of Telstra customers
• Project management - having the specialist resource inhouse that is required to successfully plan, procure, provision, and provide a completed project for Telstra customers.
• Project deployment - we hands-on design, build, licence, configure, apply policies and processes, deploy or migrate a project to completion., 
• Technical and End User Support - we have two help desks, one for end user Telstra customers requiring support with their mobility, and providing technical expertise and support for Telstra customer IT teams.
• Managed ICT Services - a new team built by MobileCorp CTO, Phill McSherry, delivers a holistic ICT and IT managed service for SMB customers who see the benefits in outsourcing this responsibility to expert engineers.

MobileCorp is a Data + IP Accredited Partner

We set out some years ago to build our capability and resources in Data and IP Networks, with a special emphasis on 5G and wireless WAN and Hybrid Networks. An example of our growth in this domain is our complex network migration and ongoing network managed service for Ticketek Enterprise Group . 

Key services under the Data +IP Domain include

• 5G and Wireless WAN  - Telstra Enterprise Wireless and Enhanced Enterprise Wireless, Cradlepoint Elite Partner
• Telstra Internet Solutions - Telstra Internet Direct TID and TID Lite, Telstra Business Broadband TBB, Telstra Programmable Network TPN
• Telstra Private Networks - MPLS, MPLS with Managed Router, Network Monitoring, Network Redundancy 
• SD-WAN - Public, private and hybrid solution architecture, network migration, integration with wireless 5G WAN 
• Network Security - Audits, Penetration Testing, Next Gen Firewalls, Disaster Recovery
• Network Professional Services - Network assessment, Digital optimisation audit, Solution architecture Project management, )n-site service delivery. 

MobileCorp is a Telstra Security Partner

MobileCorp targeted a Telstra Security accreditation when the work-from-home shift happened and a number of our Telstra customers asked for assistance with securing their endpoints and end users. It made sense for us to upgrade our expertise in this domain to assist Telstra customers with security management of endpoints and zero trust network access. We are now a training-accredited partner for Telstra Security solutions. We provide

• Endpoint Security - It doesn’t matter how locked down your network is, if you have unsecured mobile devices sitting outside and accessing the network, - the risk is real.  We offer Telstra Endpoint Mobile Protect powered by Jamf. 
• Mobile Device Management -  MDM goes hand-in-hand with endpoint security. We are experts in Microsoft Intune and VMware Workspace ONE, and also have capability across Avanti, Sophos, IBM and other MDM platforms.

MobileCorp is a Telstra Global Partner

MobileCorp officially became a Telstra Global Partner in 2020. This was in response to growing demand from our customers for consolidated management of Australia-New Zealand mobile fleets. 

MobileCorp offers a integrated trans-Tasman managed mobility service, utilising UEM and TEM solutions, along with Telstra Global alliances. This service provides one trans-Tasman bill, a single point of contact for Telstra services and end user support, and a single EMM instance for device management and security.

About Telstra

Telstra is Australia's leading telecommunications provider by market share, network presence and reach, and customers.  Telstra builds and operates telecommunications networks and markets in voice, mobile, internet access, and other products and services. Telstra is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share.

About MobileCorp

MobileCorp is an Australian communications technology company providing 5G and Wireless WAN ,   Managed Mobility Services , Unified Endpoint Management , Complex Data and IP Networks , and   Unified Communication   solutions. We have a proven track record providing solution architecture, build, deployment, and managed services for Australian enterprise and business. We are  a Telstra Platinum Partner and have been a Telstra enterprise and business partner since 1988. About Us

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Mobilecorp michelle lewis 10 aug 2022, related posts, cradlepoint rebrands as ericsson enterprise wireless. how will this impact australian clients.

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Need help with an order, a question about your service or your bill? We’re here to help.

Website build and maintenance

• Appointments
• Online Store

Online Advertising

• Online Marketing
• Social Media

Maintenance Plan

• Additional pages

Website Starter

Website premium.

No, you won’t be charged a cancellation fee. If you cancel your website plan, you’ll just need to pay any charges owing for that month. If your website plan is linked to an Online Advertising or Online Marketing Performance plan, any remaining marketing budgets will be spent the month after you cancel your website, or as requested by your business.

Once you’ve shared your business information with us, we’ll get started on the build. You’ll receive a link to preview your website within 5 business days so you can perform a review and request revisions prior to going live.

To edit your website, follow these steps:

• Log in to the Telstra Business Website Services  dashboard
• Click ‘Edit website’ to make your changes.
• Once you’ve made all changes, click ‘Republish’ or your changes won’t appear on your website.

If you need help making changes to your website, call 1300 800 966 or message us.

Unlimited support for basic copy and website changes are included for all standard and standard plus plans (purchased from 2nd April 2024) and premium plans. Advanced changes such as redesign of website or online store, adding additional pages, or ongoing SEO updates are excluded and will incur additional charges.

We’ll manage your domain name registration and hosting based on your business objectives.

If you cancel your website plan, we’ll unpublish your website and any associated email accounts immediately. Your domain will remain active until it expires. You’ll receive an email notification inviting you to renew prior to your domain expiring.

At your request, we’ll be able to re-activate your website and its associated emails within 3 months of your Telstra website service being cancelled. To request the re-activation of your website, call us on 1300 800 966.

Appointments and Customer Management extra

The following details are specific to the Appointments and Customer Management extra purchased with the Standard or Standard Plus website plan.

You can manage your appointments via the Telstra Business Website Services dashboard. When a customer makes their appointment via your website, all details are automatically saved in your dashboard inbox.

The appointment tool can send appointment reminder emails and SMS messages to your customers.

By default, one reminder is sent 15 minutes before the appointment. You can change this setting and configure up to two different reminders at your choice of time.

Yes, the appointment tool allows you to display fees against your services. You may also create and send invoices and accept payments at the time an appointment is made or at a time of your choosing thereafter.

Yes, you can limit how far in advance your customers book their appointments via your appointment tool settings.

You can accept payments in the way that suits you best and use your booking tool for invoicing, regardless of the payment method used. Popular payment methods include, but are not limited to, cash, credit card, debit card, PayPal or bank transfer.

Yes, your customers can pay you with any credit card, debit card or via online payments systems such as PayPal or Stripe.

Yes, you can perform customer refunds for payments collected via your appointments tool, but how you do so will depend on your online payments system.

PayPal If payments collected via your booking tool are transferred to your PayPal account, you can perform a customer refund via your PayPal dashboard.

Stripe If payments collected via your booking tool are transferred to your Stripe account, you can perform a customer refund via your Stripe dashboard.

Websites - Online Store

Yes. We can publish your website first and launch your online store after. Just let us know when your product information is ready, and we’ll add it to your site. Once you’ve approved your online store, we’ll launch it for your customers.

• High quality photos of products and/or to illustrate services.
• Detailed product and/or services descriptions, including prices.
• A shipping method organised, e.g. Australia Post or an independent courier service.
• A healthy supply of stock, where necessary.
• A payment gateway.

You can sell up to 250 products and/or services, with the option of adding variations to a product and/or service. For example, a t-shirt is a product and the sizes stocked are variations. A massage is a service, and the session duration is a variation.

If you’d like to sell more than 250 products and/or services, you can upgrade to a Premium website plan. With a Premium plan, you can sell up to 2500 products and/or services.

If you need to sell more than 2500 products and/or services, message us or call 1300 800 966 and we’ll help you build a larger online store.

In preparation for building your online store, we’ll send you a link to our upload tool. You can then provide us with details on all your products and/or services, which the tool will capture in a spreadsheet. Once you’ve filled in all necessary details, you’ll need to export your spreadsheet and upload it to the Telstra Business Website Services dashboard. Need help? Message us or call 1300 800 966 for support.

We’ll help you select a payment gateway provider if you don’t have one already. You’ll need to enter into a separate agreement with your chosen payment gateway provider.

If a customer uses an online payment method, funds are transferred to your account immediately once the payment is confirmed. Common online payment methods include:

If a customer uses an offline payment method, funds are transferred after the purchase has taken place. Common offline payment methods include:

• Cash payment, made in a manner decided upon between you and your customer.
• Phone payment, scheduled between yourself and the customer.
• Bank transfer, made by customer in person at their bank.

Telstra will not charge a transaction fee for payments processed by your store or payment gateway. However, your payment gateway provider may charge fees.

If you have an issue with receiving payments via your online store, you’ll need to contact your payment gateway provider. Telstra is not responsible for your payment gateway service and will be unable to assist if such issues arise.

You may choose to offer real-time shipping rates, self-calculated shipping rates, or custom shipping rates per product.

Real-time shipping rates Also referred to as carrier-calculated shipping rates, this method is for businesses who engage postal service providers, such as Australia Post, to perform their shipping. If you choose this option, your postal service provider will calculate shipping rates for you, depending on the product being delivered.

Self-calculated shipping rates This method is for businesses who choose to set up a fixed, flat-rate shipping option, or a custom table of shipping rate options. A custom table allows businesses to set various combinations of their own shipping rates based on factors such as the product’s cost, its weight, and the delivery destination.

Custom shipping rates per product This method allows businesses to set unique shipping rates per product.

To manage your orders:

• Open your website editor
• Click the ‘Orders’ tab
• Navigate to the ‘Sales’ menu

Once you open your ‘Sales’ menu, you’ll be able to view all orders including those that are unfinished, finished, and sent. If you’d like to review specific kinds of orders you can do so by applying filters to your search.

When your online store is launched, we’ll train you on how to manage your store in detail.

Yes, you can customise the design and content of emails your customers receive via your online store. You can also configure email notifications for yourself and your team. Common email notifications include, but are not limited to:

• Order confirmations
• Shipping notifications
• Stock updates and announcements

Yes, the Ecwid app allows you to manage your online store from a mobile or tablet. To download the Ecwid app:

• Select ‘Mobile’ from the website editor panel of your website.
• Either enter your mobile phone number or scan the QR code when prompted.
• Once redirected to your device’s app store, follow the prompts to download the Ecwid app.

Yes, you can offer what is called ‘tiered pricing’ on your products based on ‘quantity tiers’. So, if one shirt costs $20 but your customer adds 3 shirts to their cart, the price per shirt can be reduced to $15 instead.

Tiered pricing is shown alongside product details, and discounts are applied once the customer has added the quantity of items required to redeem the discount to their cart.

Yes, you can add a variety of images for each product. Some businesses may need to do so to show product variations, while others like to show their products visually merchandised to enhance their appeal.

Yes, we can help you promote products and/or services that customers may likebased on related products and/or services viewed or purchased.

We can set up an enquiry form so that customers can contact you about your products and/or services.

Yes, customers can search for products and/or services based on keywords, features , price ranges, and categories.

Yes, customers can choose to create an account. Customers with accounts may choose to save their payment and shipping details to simplify their online shopping and can view their previous purchases.

Yes, your customers will receive an email outlining their order details, including items purchased, shipping information, billing receipt and order status.

Online Search Ranking

No, you don’t have to be a Telstra customer to buy an Online Search Ranking package. We can audit and help to optimise your website no matter what hosting platform you use.

The Online Search Ranking package addresses elements that influence the search ranking of your website. We’ll first audit your website to assess what needs to be addressed to improve your search ranking.

Questions we ask during the audit include but are not limited to:

• How well written is your website content?
• Is all content titled correctly?
• Are  keywords  used throughout your website?
• Is your website responsive and easy-to-view on both desktops and mobiles?
• How long does it take for your website to load?
• Are the transactions between your website and the customer secure, i.e. does your website support SSL?
• Is the content on your website up-to-date?
• Does your website feature imagery and video content?
• Are there any links on your website that no longer work, otherwise known as  broken links ?
• Is your website listed in online directories? Such as Google Business Profile, Facebook Business, Apple Maps or others?
• How much traffic is your website receiving?

After you buy an Online Search Ranking package, we’ll perform an audit of up to 5 pages of your website and provide you with an outline of how we’ll address potential issues detected. We’ll also let you know about opportunities for improvement.

We’ll help to optimise up to 5 of your website pages.

A keyword is a word that describes the content on your page or post best. It is these words that customers will likely enter in search engines when looking for products and/or services online.

Using the right keywords in your website content is important as they will help customers to find your website. We’ll help you to research the keywords that your customers may be entering in search engines when looking for the products and/or services that you provide. For example, if you sell birthday cakes we’ll check that you’re using this keyword and recommend similar phrases that may help you to improve your search engine ranking.

Yes, we’ll work with you to select the best keywords for your website and help you to update them at any time.

If you update your website regularly, search engines are more likely to rank your website higher in search engine results. Pages such as ‘Contact Us’ or ‘About Us’ do not need to be updated regularly, so many businesses launch blogs so that they can make more frequent updates to their websites. This helps to improve search engine rankings.

We’ll create a blog post for you at the time you buy an Online Search Ranking package, and one blog post per quarter thereafter based on your direction.

No, we’ll create blog posts for you. No content will be finalised or published without your review and approval.

When you buy an Online Search Ranking package, we conduct a briefing call to learn about your business. During this initial consultation, you’ll have the opportunity to provide us with blog post topics that are relevant to your business. We’ll then work with the information you provide us to formulate blog post ideas. Once blog posts are created, we’ll send them to you for your review.

Once you’ve signed up for our search ranking service, the speed at which your ranking will improve depends on several factors, including but not limited to:

• Keywords used in content
• Your industry
• Your business location
• Your website’s design

You can benefit from this service even if your website is hosted with another provider. If this is the case, we’ll simply provide recommendations and guide you on how to implement changes across your website.

Search engines regularly update the ranking factors that help to determine how websites are ranked. So, ongoing website maintenance helps you to maintain and improve your online presence.

If you’ve already created a website on a Telstra website plan and you invest in an Online Ranking Package, we’ll be able to access your website and perform ongoing maintenance on your behalf.

We’ll provide you with  quarterly reports outlining actions we’ve taken to help improve your website’s search engine ranking. Our reports will help you to keep track of: 

• Website performance 
• Website traffic 
• Leads generation 
• Search engine rankings

We’ll also call you once per quarter to discuss your website’s performance and to provide quarterly recommendations on ways to improve your website. 

No, you won’t be charged when you choose to implement our recommendations. If you have a website on a Telstra website plan, we’ll make the changes on your behalf. If your website is hosted by another platform, we’ll work with you to help make changes as we may not have access to your website or be familiar with its content management system.

We’ll monitor your website continuously and if ranking factors change, we’ll respond accordingly to help your site remain search engine optimised.

Nowadays, there are many ways to market your business on your own. However, working with seasoned digital experts helps you to get a good return on investment from day one. When you work with Telstra to create marketing campaigns, you’ll also save a lot of time, so you can focus on running your business.

The cost of online advertising campaigns will vary for each business, depending on the following factors: 

• The products and/or services being advertised 
• The platforms where advertisements will appear (e.g., Google or Facebook)
• The number of people you’d like to reach
• The duration of the campaign.

If you monthly marketing budget is not spent in full, it will roll over to the next month.

Yes, if you’d like to increase the budget of your campaign, you can simply top up your monthly campaign spend.

Step one: we create online advertisements using keywords your customers are entering into search engines

First, we’ll create an online campaign for your business using keywords and targeting the region of your audience. The online advertising platform will then distribute your marketing spend across Google, Microsoft Advertising®, Facebook and Instagram to drive leads to your website from multiple locations.      

Step two: your potential and existing customers enter keywords into search engines and the results shown feature the online advertisements we’ve created for your business

When potential customers search for  products and/or services using the keywords you’ve selected based on our recommendations, your online advertisement will appear towards the top of the search results. You’ll only pay for the clicks on your ads, which will be drawn down from your marketing budget.

An online advertisement is made up of the following components:

• A title: two lines of copy at the top of the ad
• A URL: the URL of your website, or the URL of a specific page on your website.
• A phone number: the contact number of your business.
• Descriptions: details of the products and/or services you’re promoting 
• Sitelinks: shortcuts to specific pages of interest on your business website.  

A Facebook advertisement is made up the following components: 

• Your business logo. 
• Your business name as it appears on Facebook. 
• Body copy:  a maximum of 125 characters that appear above the image you’ve chosen to feature in your Facebook advertisement. 
• An image that represents your business and/or the product or service you’re promoting. 
• Headline: a maximum of 25 characters that appear directly below the advertisement’s image.
• Newsfeed link description: a maximum of 30 characters that appear below the advertisement’s headline
• Call to action: a button link that leads to your business website.

Yes, we’ll guide you in the process of choosing images. Google, Facebook and Microsoft also provides guidelines and tools to help you choose the best images for your advertisements. If you don’t have high quality images, we can provide you with options that meet guidelines from our in-house image library.

If your business already ranks well in search engine results, you may still benefit from our Online Advertising package for the following reasons:

• You’ll have more control over what is said about your business in search engine results by working with us to create online advertising campaigns. 
• You’ll learn more about what your customers are entering into search engines with our guidance, so that we can help to boost your search engine ranking even further. 
• We can help you to gain a competitive edge by using keywords that may assist you to rank higher in search engine results than your competition. 

We’ll split your marketing budget between online advertising platforms based on our experience with what has worked in the past for campaigns marketing similar products and/or services.

Yes, you’ll receive a monthly report via email that outlines details on website traffic including where traffic has come from, the number of clicks made on your website, plus much more. You can also keep track of how your campaign is running by logging in to your Telstra Business Website Services  dashboard .

Once they are created, it may take up to 2 business days for online advertisements to be approved and launched by online advertising platforms.

Once your campaign goes live, we’ll monitor your online advertisements across the following major milestones:

It’s not possible to predetermine the level of engagement online advertisements will receive. When you promote your business online there are always other companies competing for your customers’ attention, so the number of clicks your advertisements receive will change each day.

We can’t guarantee that your online advertisements will rank #1, but we’ll optimise your campaign throughout its duration to ensure your advertisements reach the highest number of people possible in your target audience.

Yes, you can, but please let us know, as changes made to your website during a marketing campaign may have a negative impact on the campaign’s overall performance.

Online Marketing Performance bundle

Our Online Marketing Performance package combines our Online Search Ranking and Online Advertising packages so you can enjoy the best of both worlds for less. This package also increases your starting marketing budget.

Social Media Management

Yes. You can take up a Social Media Management plan so long as you have an Australian Business Number (ABN).

We’ll create 4 posts for you per month and deliver 2 versions of each, so that the posts can be published across two different platforms. For example, you’ll receive 4 posts that you can publish on both Facebook and Instagram, adding up to 8 pieces of content in total.

A social media manager can help you do more with social media for business. When you take up a Social Media Management plan, your client manager will work as your social media manager and advise you on other areas of digital marketing for business.

Setting up your business accounts across social media platforms is only the beginning. If you want to strengthen your digital marketing strategy, our client managers can create quality, professional social media content that helps you to:

• increase brand awareness
• achieve higher engagement rates
• improve your sales
• reach a wider audience online

Want to learn more about how social media management may benefit your business? We’re here to help. Call 1300 800 966 to speak with a digital expert.

Social media platforms are defined as websites and applications that allow you to build your online profile. These platforms help you to reach more customers online and include popular sites such as Facebook, Instagram, and LinkedIn.

Yes, we’ll make recommendations on which hashtags to include with your posts.

Your Social Media Management plan also includes a quarterly coaching call. During these sessions, you’ll have the opportunity to learn more about social media strategy, including trends that may be of relevance to your industry.

We’ll deliver content that has been written by a professional copywriter. All posts will be tailored to your brand tone of voice and written with your business objectives in mind.

Yes. Your client manager can help you set up business accounts on the following social media platforms:

• Google Business Profile

You’ll have access to your own Social Media Management dashboard. From there, you’ll gain access to: 

• Social media content calendar 
• Performance metrics 
• Details on past posts 
• Visibility of upcoming, scheduled posts

You’ll maintain total control of your social media platforms. When you taken up a Social Media Management plan, you can use your dashboard to schedule and publish content yourself.

No, Facebook boosting can only be done via the Facebook platform. For a step-by-step guide on how to boost your posts, visit  How to boost a post from your Facebook Page  at the Meta Business Help Centre.

If you’d rather speak to someone about Facebook posting, we can help explain the process to you. Call 1300 800 966 to speak with a digital expert.

When you sign up for Social Media Management, we’ll conduct an initial briefing call to discuss your business objectives. Your first post can then be published within 5 business days, subject to approvals. 

Thereafter, your client manager will work with your business to create a content calendar to plan out future posts.

Yes, you know your business best, so posts will only be published once they’ve been approved. Any unapproved, draft posts will remain in a pending state in your Social Media Management dashboard.

No, not at this stage, but we’re on track to support businesses with TikTok, YouTube, and Pinterest by 2024.

To learn more about the social media platforms currently supported by Social Media Management, feel free to get in touch. Call 1300 800 966 to speak with a digital expert.

Video packages

Video content is a powerful tool that helps you to increase customer engagement on your website. Not only do videos help to promote your products and/or services, they can also keep customers on your website longer.

Hosted by YouTube and embedded on your website pages, videos can also help to improve your search engine ranking.

Yes. If you cancel your Telstra Website Services website, you can continue to host your videos on your YouTube channel. If you don’t already have a YouTube channel for your business, we’ll help you to create one.

Your videos will be hosted by YouTube.

No, we cannot make changes to videos once they’ve been published on YouTube. If you’d like to create a different version of the same video, you’ll need to buy a new video package.

Customers that have purchased a Telstra website plan are eligible to purchase the Maintenance Plan.

When you take up a Maintenance Plan, we’ll help to keep your website, online listings, and booking tools up to date. Your plan includes:

• Unlimited basic written website content updates 
• The replacement of website images and logos 
• Updates to your Google Business Profile and Apple Maps listings, if and when required
• Updates to your booking tool, where appropriate 
• Quarterly check-ins to discuss  potential changes to your website based on our recommendations
• An annual redesign of your website, if desired, provided you have maintained your plans for 12 continuous months beforehand. 

Your Maintenance Plan does not cover maintenance on your Telstra Business Digital Marketing Services and Telstra Online Essentials eCommerce store,  or the inclusion of additional website pages. 

No, you don’t have to take advantage of the redesign service if you’re happy with your website’s current design. We’ll only make changes to your website at your request, and all changes are always subject to your approval.

Additional Pages

Telstra Business Website Services Additional Page products come in 1 and 3 page packs. There is no limit to how many page packs you can buy. We will design the page and write the copy for you, this is included in the cost.

Yes. We can only add Additional Pages to websites that our Telstra Business Website Services team have built, including Telstra Online Essentials websites.

All the costs for hosting the additional pages are included in your monthly website subscription.

When you buy a Blog package, we conduct a briefing call to learn about your business. During this initial consultation, you’ll have the opportunity to provide us with blog post topics that are relevant to your business. We’ll then work with the information you provide us to formulate blog post ideas. Once blog posts are created, we’ll send them to you for your review.

If you have a Telstra Business Website Services or Telstra Online Essentials website, we can publish blog posts on your behalf. If your website is hosted by another provider, you’ll need to publish the blog posts yourself, as we may not have access to your website. We’ll provide you with what you need, including blog post text and imagery.

Yes, you’ll receive your own .au domain when you create a Starter website.

No, Starter plans to not include business emails. Our Standard, Standard Plus, and Premium website plans do include business email accounts.

Compare website plans

Your Starter plan website is $0 for 12 months. At the end of this 12-month period, your subscription will be terminated, and your website will expire. This means all website content will be deleted and its associated domain will be released for you to renew with Telstra or a third-party domain host. Your Google Business profile listing will continue.

The Starter website and Google Business Profile listing gives you an online presence to help your business to be found online. If you want a website that will not expire after 12-months, our Standard, Standard Plus, and Premium website plans may suit your needs.

After you’ve completed the online briefing process, it will only take a few minutes for the website to be published.

You can request that changes be made to your website content on your Telstra Website Services  dashboard .

Google will search for your address on Google Maps, but sometimes addresses are not found. If this happens, email us at  [email protected]  and we’ll follow up on your behalf to try to resolve the issue. 

A search engine ranking refers to the spot your website takes on the results pages of a search engine. It can take time before a search engine starts ranking your site and appearing on the first few pages of results may take even longer. Want help to improve your website’s search engine ranking? Explore our Online Search Ranking service or call us on 1300 800 966.

Visit Online Search Ranking

No, all websites created with a Starter plan will expire after 12 months. However, you can upgrade to a Standard, Standard Plus, or Premium website plan.

To upgrade your Starter plan, call 1300 800 966 or email  [email protected] , and our Business Website Services team will be able to assist.

My Premium Website

Once you subscribe to a Premium Website plan, you’ll receive a range of services including:

• A custom design for your business website
• A custom build of your website using WordPress’s content management system 
• Ongoing website hosting
• Quarterly check-ins and coaching calls
• Unlimited website page revisions
• 24/7 support from an Australia-based team.

When created on a Premium Website plan, your business website will also include the following features: 

• Up to 10 custom-designed, responsive web pages designed for your business, optimised to help increase your search engine ranking.
• Up to 10 business email accounts each with its own 5GB mailbox
• A Secure Socket Layer (SSL) certificate
• Contact form functionality
• Newsletter feature
• Social media feeds
• Google Analytics
• Google Business Profile, Apple Map and Facebook Business listings
• Blog functionality, including setup
• Social media icons and plug-ins for Facebook, X, Instagram, and more.

Once you’ve shared your business information with us, we’ll get started on the build. You’ll receive a link to preview your website within 25 business days so you can perform a review and request revisions prior to going live. 

Once you’ve requested your revision, we’ll submit the updated page/s to you within 5 business days.

Once you’ve approved all content, your business website will be published within 2 business days.

Yes, we can help you install a video background on your business website. However, your video background will only be played for desktop users, not mobile users, as this feature is not responsive.

Yes, we can upload animations to your website provided they don’t compromise its performance.

It depends on what you need. We can crop and update the backgrounds of your images, but we’re unable to assist with more complex edits and/or photoshopping requirements.

Yes, you can add galleries of up to 30 images to your business website.

Yes, your Premium Website plan includes 2 hours of custom development work. If you need further development assistance, call us on 1300 800 966.

Yes, we can help you create a basic text logo and upload a pre-existing logo to your business website.

Yes, if you’d like to protect certain pages with passwords you can do so. Call 1300 800 966 and one of our client managers will help you with the process.

Yes, we can create a contact form to publish on your business website.

Yes, you can upload up to 20 downloadable files to your business website.

Yes, you may upload restaurant menus to your business website in PDF format.

Yes, we can source icons from FontAwesome to feature on your business website.

Learn more about  FontAwesome

Yes, basic bar and pie charts can be uploaded to your website.

Yes, we can help you to embed videos hosted by YouTube or Vimeo, but we’re unable to link to video hosted by any other alternate provider.

Yes, you can include WordPress’s standard search function on your website, but we’re unable to customise the search results shown to customers.

We’ll set up Google Analytics for your website, so you can keep track of website traffic and customer behaviour.

Log in to your Telstra Website Services  dashboard  to check on your website performance.

Yes, we can provide up to 5 stock images for your business website home page and 2 stock images for each subsequent web page. All images are sourced from Shutterstock.

Telstra will help you to set up the following listings: 

• Apple Maps  

We’ll also help you to create a Facebook page for business, so that customers can find your business via social media.

Yes, it can. To customise your scheduling plugin to take restaurant and/or accommodation bookings, call 1300 800 966 and one of our client managers will help you with the process.

During your quarterly coaching call, we’ll discuss the following with your business:

• Your website performance 
• Ways to increase your online presence 
• Strategies to optimise your website based on your business objectives. 

You’ll also have the chance to ask us questions about your business website and online marketing extras that may help improve your online strategy. 

Explore online marketing extras

You may choose from a range of domain name extensions, including but not limited to:

We recommend using the extension .com.au to help improve your chances of being found online. However, we can discuss your options with you if you’d like to learn more about the pros and cons of each domain name extension as they apply to your business specifically. 

Yes, you’ll have access to Yoast, a search engine optimisation plug-in for WordPress. We’ll set Yoast up for you and help you to continually optimise your business website with keywords, to help increase your chances of being found online.

Explore Yoast

Yes, you can install the WordAds plugin on websites created on a Premium Website plan. WordAds is the leading advertising optimisation platform for WordPress sites.

To install the online advertisements plugin,  visit WordAds . 

Yes, you can install WordPress plugins on your website, however if you encounter issues while doing so, we’re unable to offer support. As such, we recommend discussing plugin options with our team prior to making changes to your website.

No, we’re unable to host or manage an existing website. However, if you purchase a Premium package, we can help you rebuild your current website using its existing written and visual content. We’ll also work with you to optimise your website to help improve your search engine ranking, increase website traffic, and encourage customer engagement.

No, we don’t use WordPress themes when we design your website. Instead, we customise a design that suits your business objectives. If you’d like to contribute to your website design, we encourage you to provide us with examples of websites you find inspiring to help us with our process.

Yes, you have the option of transferring your website to another provider. To discuss the migration of your website, call us on 1300 800 966.

You can create up to 10 business email accounts each with its own 5GB mailbox. You’ll be able to synchronise your email accounts across multiples devices.

If you’d like to unify your business communications further, you may want to consider one of our unified communications solutions.

Explore Telstra Unified Communications

Managing my Premium Website

Yes, you’ll receive 24/7 support from our Australian based team. We can help you with:

• Regular recommendations to improve your website to meet your business objectives
• Editing your website with your editing tool
• Accessing your Telstra Website Services dashboard to view website reports
• Unlimited website page revisions.

Explore Additional Pages extra

Browse all website extras

If you need help with WordPress, you can visit their support pages online.

Visit WordPress Support

It’s up to you. Your Premium Website plan includes unlimited changes to design, content, and basic plugin configurations and we’re happy to manage these updates for you. If you’d prefer to update your website yourself, you can do so by logging in to your website editor.

• Log in to the Telstra Website Services  dashboard
• Click the ‘Open WP Admin Panel’.

Web analytics is the measurements, collection, analysis, and reporting of website data. By keeping track of your web analytics, you can measure website traffic and learn about customer behaviour.

Log in to the Telstra Website Services dashboard to check your web analytics: If you have questions about your web analytics, call us on 1300 800 966.

Hosting and Security

Your business website will have unlimited storage.

Hackers use malware which may steal your customers’ info, deface your site and ruin your reputation. Our website security comes included with your package which can help find and remove malware before it does damage.

Your website data is hosted by WP Engine®.

To learn more about the hosting platform, visit  WP Engine® .

There is no need for you to manage backups of your website as we’ll manage them for you.

Premium Appointment and Customer Management

We use the LatePoint plug-in. It is well suited to support a small business in the service industry where customers can book appointments with staff or resources online.

Alternative solutions will be recommended if LatePoint doesn’t meet all your business objectives.

Explore LatePoint

• Book appointments online
• Add preferences to their appointments, including service, staff member, and location
• Prepay for appointments using a range of online payments methods including PayPal, Stripe, credit card, and more.

When you install LatePoint, you and your team members can:

• View, confirm, update, and/or reject appointment requests
• Manage appointments by staff member
• Allocate bookings to individual staff members
• Set reminders and notifications for your customers via SMS* and email
• Add promo code functionality to your booking tool
• Send invoices and manage online payments.

*Charges may apply for customer notifications sent via SMS.

No, we’re unable to help you set up online payment methods. However, we’re happy to discuss online payment methods with your business so you’re aware of your options.

Telstra will not charge you additional fees for receiving payments on your business website. However, your chosen payment provider may charge payment fees per transaction, based on their terms and conditions.

If you need additional help with the LatePoint plugin,  visit LatePoint support .

Once the LatePoint tool is installed, you can: 

• Search and view customer appointments 
• Update customer appointments
• Reject customer appointment requests 
• Cancel customer appointments, manually or automatically. 

We’ll teach you how to manage your bookings with LatePoint. 

We can add up to 3 staff members on your behalf, and you can add up to 25 staff members yourself. If you’d like to add additional staff members, call 1300 800 966 and one of our client managers will help you with the process.

We can add up to 2 business locations on your behalf, and you can add up to 5 business locations yourself. If you’d like to add additional business locations, call 1300 800 966 and one of our client managers will help you with the process.

The following email notifications will be sent to customers by default:

• Appointment pending 
• Appointment approved 
• Appointment cancelled by customer 
• Appointment cancelled by service provider 

If you’d like to make changes to the email notifications your customers receive when they make appointments, call 1300 800 966 and one of our client managers will help you with the process.

Yes, your customers can create accounts to view their current and future appointments.

Yes, your customers can sync their appointments to their Google or Outlook calendars.

Premium Website online store

• Promote and sell up to 2000 products and/or services
• Promote and sell via Facebook and Instagram
• Manage your online store via your mobile phone
• Manage payments, shipping and GST calculation.
• Keep track of inventory with stock management tools
• Upsell and cross-promote your products and/or services
• Set reminders, send notifications, and add advanced filters to help customers shop online.

Yes, we’ll help your set up your online store. We’ll also add up to 25 products and/or services to your store on your behalf and show you how to add additional items.

You can sell up to 2000 products and/or services, with the option of adding variations to a product and/or service. For example, a t-shirt is a product and the sizes stocked are variations. A massage is a service, and the session duration is a variation.

Also referred to as carrier-calculated shipping rates, this method is for businesses who engage postal service providers, such as Australia Post, to perform their shipping. If you choose this option, your postal service provider will calculate shipping rates for you, depending on the product being delivered.

This method is for businesses who choose to set up a fixed, flat-rate shipping option, or a custom table of shipping rate options. A custom table allows businesses to set various combinations of their own shipping rates based on factors such as the product’s cost, its weight, and the delivery destination.

This method allows businesses to set unique shipping rates per product. If you’d like guidance on which shipping rates may best suit your business objectives, call 1300 800 966 and one of our client managers will help you with the process.

Yes, during the initial set-up of your online store we’ll show you how to add images and descriptions to the products and/or services in your online store.

If you’d like to sell more than 2000 products and/or services, call 1300 800 966 and we’ll discuss your options.

Yes, you can request to be notified when your products are low in stock or out of stock. If you’d like guidance on setting up notifications, call 1300 800 966 and one of our client managers will help you with the process.

Yes, your customers will be able to search for products and/or services with the help of filters including but not limited to: colour, size, category, and price. 

 What information will be displayed on a product and/or service page?

• Product or service name
• Customer ratings
• Product and/or service description
• Sale price, when applicable
• Image of product and/or service
• Session duration, where applicable for services

Yes, the ‘add to cart’ button can be replaced with a ‘request a quote’ button than links to an online enquiry form.

Yes, during the initial set-up of your online store we’ll show you how to cross-promote your products and/or services to help improve your online sales and enhance your customer service.

By default, your customer will receive an order confirmation when they make a purchase via your online store. You’ll also be notified when a new order arrives, or when an order is cancelled. If you’d like to customise your email notifications, call 1300 800 966 and one of our client managers will help you with the process.

Yes, you can offer coupons to attract new customers and to encourage your existing customers to return. If you’d like guidance on setting up coupons, call 1300 800 966 and one of our client managers will help you with the process.

Yes, your customers will be able to create wishlists of your products and/or services via your online store.

You can offer both online and offline payment methods to customers who wish to purchase your products and/or services via your online store.

Online payment methods

If a customer uses an online payment method, funds are transferred to your account immediately once the payment is confirmed. Common online payment methods include: 

Offline payment methods

If a customer uses an offline payment method, funds are transferred after the purchase has taken place. Common offline payment methods include: 

• Cash payment, made in a manner decided upon between you and your customer. 
• Phone payment, scheduled between yourself and the customer. 
• Bank transfer, made by customer in person at their bank. 

No, Telstra will not charge a transaction fee for payments processed by your store or payment gateway. However, your payment gateway provider may charge fees.

Yes, customers can choose to create an account, but it’s not mandatory to create an account to check out. Customers with accounts may choose to save their payment and shipping details to simplify their online shopping, and can view their previous purchases.

Telstra announces T22 small business plans

Telstra has taken the wraps off its new small business plans, including a 24/7 tech support service and a fixed-line fault "concierge".

The plans were announced as part of the Telstra2022 strategy unveiled in June, which saw 8,000 jobs axed and is focused on "simplifying" the telco's offerings.

"Our new approach for small business is built around three things: Flexibility to enable businesses to scale and choose what is right for them; greater cost certainty and value; and expert service and advice," Telstra CEO Andy Penn said.

"This is a significant increase to the level of dedicated service and support we provide small businesses, to help take away complexity and give them peace of mind with their technology usage and support."

Under the AU$69 per month Business Choice mobile plan, small business will be able to order a mobile device -- with tablet plans costing AU$29 per month -- with no lock-in contracts, meaning they can add and subtract mobile plans month-to-month as their business peaks; remove excess data charges in Australia; and provide choices of add-ons, including business devices such as the Microsoft Surface Go.

According to the telco, making the plans more flexible will enable small businesses to scale with more cost certainty.

Telstra Platinum for Business is the telco's 24/7 phone and online tech advice and support offering, which comes with an on-call IT team that provides advice, installation, setup, troubleshooting across new technology hardware, software, cloud, and payment services. The service is priced at AU$40 per month or AU$60 per month with Platinum Business Security Service thrown in.

"From 26 December, Platinum for Business Security Service will also be available to small business customers, providing three security assessments, an annual health check report, and updates on the latest threats to help keep businesses up to date about their security," the telco explained.

Telstra is also launching unlimited data broadband plans starting at AU$100 per month for 24 months as a standard inclusion on its Business Bundle plans, which also includes a Telstra Business Smart Modem providing mobile backup for broadband dropouts.

In addition, the telco said it will triple its small business specialists in retail stores nationwide, bringing the number up to 3,000.

Telstra will also launch a new national IT channel for small business customers who have "more complex technology needs", called Telstra Business Technology Centres, in early 2019.

"Telstra Business Technology Centres ... will operate across a national footprint of 28 regions and be run by expert teams from Telstra's existing group of channel partners," Telstra said.

"The teams in each centre will provide personal and virtual account management to local business customers, helping them make the most of technology to do things such as be found and sell online, operate virtual teams across geographies, and keep their operations and their customers' data safe and secure."

Lastly, Telstra's new "concierge" tech support service will help small business customers with National Broadband Network (NBN) or fixed-line service faults, which will be included in all of its broadband bundles.

Previously under T22, Telstra had introduced new consumer mobile plans in July, which were based around greater personalisation as well as removing excess data charges and improving customer experience.

Telstra's goal is to have 20 core plans in a modular design by June next year covering both consumer and small business, with its next milestone under the T22 strategy to be to introduce a "market-leading loyalty program" in March 2019.

The four-pillar strategy for the next three years has six goals: to improve customer experiences; simplify its products, business, and operating model; extend its "network superiority and 5G leadership"; achieve global high performance in employee engagement; achieve a net cost productivity of AU$2.5 billion by FY22; and attain a post-NBN return on invested capital of 10 percent.

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The best business phone plans: Reliable 5G for work

T-mobile launches 5g home internet service, a stealth remote, home office play, the best 4g mobile networks: top providers compared.

Compare Telstra business mobile plans

Posted by Bruce Pitchers 04/06/2024

Mobile phones play a vital role keeping businesses, their staff and customers connected. And all major telco providers offer plans tailored to their business customers’ needs.

In this guide, Canstar Blue explores Telstra’s business mobile plans, and reveals how they compare to those on offer from Optus and Vodafone.

On this page:

Telstra business plans

Telstra business mobile bundle plans, telstra business plans vs telstra upfront plans, telstra business mobiles on a plan, telstra enterprise phone plans.

• How do Telstra business plans compare to those from Vodafone and Optus?

Are Telstra business plans worth it?

Telstra offers three business mobile plans, each is payable upfront:

• Basic: $62 per month for 50GB (capped data download speed of 250Mbps)
• Essential: $72 per month for 180GB
• Premium: $95 per month for 300GB

Download speeds are uncapped within your plan’s monthly data allowance, and customers can add up to five bundle plans.  All Telstra business mobile plans come with following calls and texts:

• Unlimited calls, SMS and MMS to standard Australian numbers
• 30 minutes calls to standard international numbers
• Unlimited SMS and MMS to standard international numbers

All Telstra business mobile plans also come with:

• No lock-in contracts: Cancel any time or change plans on a month-to-month basis
• Data sharing: Shared data across up to 20 mobile plans on same account
• No excess data charges in Australia: Speeds slowed if you exceed data allowance
• 24/7 network surveillance
• Choice of eSIM or physical SIM
• Ability to earn Telstra Plus Points

Telstra business plans also offer a service unavailable to regular customers: the ability to pay extra for premium numbers. Premium numbers include sequences of numbers (e.g. 234 567), pairs of numbers (e.g. 14 14, 14), or triple sets (e.g. 319 319) that are easy to remember. A premium number is a useful marketing tool, as it helps customers remember a business’ contact details.

The following table shows a selection of sponsored SIM Only plans on Canstar Blue’s database with links to referral partners.

Customers with Essential and Premium Telstra business mobile plans can each add up to five bundle plans.

Bundle Plan: $50 per month for 25GB

Added bundle plans allow users to share data allowances across multiple devices on the same account.

Telstra’s three Upfront consumer mobile phone plans – Basic, Essential and Premium – are identical to its business plans.

The following table shows selected published Telstra Upfront plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Telstra offers a range of phones available to buy outright, or via interest-free instalments over 12, 24 and 36 months on a chosen business plan.

Phones on offer include the latest models from Apple, CAT, Google, Motorola, Nokia, OPPO and Samsung.

For large businesses, Telstra Enterprise offers a wide range of telecommunications solutions, including mobile plans and devices. These solutions are custom-designed on request. For more information, refer to the Telstra Enterprise website.

How do Telstra business plans compare to Optus and Vodafone?

Vodafone and  Optus also both offer a range of business mobile phone plans:

Vodafone business mobile plans

Vodafone offers Small, Medium and Large plans, with prices beginning from $49 per month. Vodafone’s Team Plan allows up to nine additional plans to be added onto one primary service connected to a Vodafone business account, available with or without a phone. All Vodafone plans offer no locked-in contracts, unlimited standard national calls and texts, and unlimited standard international texts. Medium and Large plans also offer international calls.

The max speed data allowances on the primary service and team plans combine into one pool to be shared between all users. No excess data charges apply, instead speeds are slowed to 2Mbps once the plans’ data cap is reached.

For more than ten connections, Vodafone offers Business Flex Plans, which are tailored to a business’ individual requirements by a Vodafone personal account manager.

The following table shows a selection of Vodafone postpaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Optus business mobile plans

Optus offers three small business mobile plans, including Small, Medium and Large options with prices from $52 monthly. All three plans offer no locked-in contracts and unlimited standard national calls and texts. The Medium and Large plans also offer international calls and texts.

The max speed data allowances on Business Choice plans combine into one pool to be shared between all users. No excess data charges apply, instead speeds are slowed to 1.5Mbps once the plans’ data cap is reached.

Optus also offers a four SIM Business Teams Plus Plan, which includes 320GB of data to share between four lines and the option to add additional SIMs. For larger companies, Optus offers Business Fund plans, which feature device credits, and are tailored to a business’ individual requirements by an Optus business consultant.

The following table shows a selection of Optus postpaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Ultimately, choosing the right mobile plan for a small business comes down to the number of phone plans required, and the firm’s data, phone-call and messaging needs. 

So before making a decision, it’s recommended to consider your business’ current and future requirements and to research the plans on offer, and if you have any questions to contact a telco directly.

Overall, while Telstra’s basic business mobile plans are not the cheapest in the market, and don’t offer the most data, they do come with the support of one of Australia’s leading telecommunications companies.

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**Max. Data/Billing Period

The amount of data the provider has advertised for the billing period of their plan.

Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

^^Advertised Cost/Billing Period

The advertised cost the provider has advertised for the billing period of the plan.

• The search results do not include all providers or products, and may not compare all features relevant to you.
• Advertised data (per billing, and monthly cost as shown in the table may not be the same as the amounts per billing period). Contact Provider for the billing period costs and inclusions.
• Some plans may apply additional charges where you exceed usage limits. Check the product provider's plan information.
• Products displayed by our referral partner will be the closest available match to your search inputs. If no reasonable match is available, no results will be displayed.
• Proof of identity may be required
• Canstar Blue’s  Terms and Conditions  and  Privacy Policy  apply.

Unlimited Data

• Some providers may cap the provision of unlimited data at maximum speed. Once this cap is reached the provider will then revert you to a slower speed. See providers website for more details.

Referral Partners

By clicking on a brand, ' go to site ', ' shop online ', ' get quotes now ', or ' see offer ' button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions  apply to this referral.

Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers, website position, and revenue model. Sponsorship fees may be higher than referral fees. Sponsored products are clearly disclosed as such on website pages. They may appear in a number of areas of the website such as in comparison tables, on hub pages and in articles. Sponsored products may be displayed in a fixed position in a table, regardless of the product's rating, price or other attributes. The table position of a Sponsored product does not indicate any ranking or rating by Canstar. The table position of a Sponsored product does not change when a consumer changes the sort order of the table.  For more information please see  How Are We Funded .

We may earn money  when you click our links

Home » Mobile

Telstra Mobile: Plans and prices

• What are the different types of Telstra mobile plans?
• What do you get with Telstra mobile plans?

Telstra deals

• Telstra mobile plan features

Telstra mobile phones

Telstra coverage map.

• How to switch to Telstra mobile
• Telstra mobile FAQs
• Telstra features breakdown

Telstra is perhaps the most renowned telco in Australia with, inarguably, the largest collective mobile network. Comparatively, Telstra mobile plans are pricier than the competition. But that extra investment typically leads to more expansive coverage, faster potential speeds and more plan perks.

Telstra mobile quick facts

• The Telstra mobile network reaches 99.5% of the Australian population across 5G, 4G and 3G technologies. Telstra 5G is available to 85% of Australians.
• Telstra offers Prepaid Prepaid, SIM Only (paid in advance) and plans with the option to bundle a handset outright or pay off a mobile phone over one, two or three years.
• Telstra SIM Only mobile plans come with limitless data, wherein speeds after a full-speed allowance are capped at 1.5Mbps, while Telstra Prepaid plans have a 200GB data bank.
• Telstra Plus is an opt-in program that offers discounted and presale tickets, plus a rewards store.

What are the different types of Telstra plans?

Telstra mobile plans are available in a few different flavours. For controlled spending, there are Telstra Prepaid plans . For more data and inclusions, consider a Telstra SIM Only plan. If you’re in the market for a new mobile phone, have a look at a Telstra mobile bundled plan, which are the same as Telstra SIM Only plans albeit with a handset repayment.

Telstra SIM Only mobile plans and prices

These days, Telstra SIM Only mobile plans are called Telstra Upfront plans. Why? Like Telstra Prepaid plans, Telstra Upfront plans are paid in advance of a monthly billing cycle, though the inclusions are similar to SIM Only plans from competing telcos. All Telstra SIM Only plans include access to the Telstra 5G network these days, though speeds may be capped on the cheapest plan. Basically, the more you pay, the more data you get with a gigabyte leap between the cheapest Telstra SIM Only plan and the next option.

Telstra Prepaid mobile plans and prices

Telstra sells a range of Prepaid mobile plans, available as Starter Packs of ongoing Prepaid plans. Starter Packs are generally a cheaper way to get started and include a Telstra SIM card . Telstra ongoing Prepaid plans are charged in either 28-day, six-month or 12-month blocks. While Telstra Prepaid plans have access to the Telstra 5G network, speeds are capped.

Telstra Postpaid mobile plans and prices

Telstra Postpaid mobile plans are identical to Telstra Upfront/SIM Only plans in terms of data and inclusions except they let customers bundle a handset. You’ll have the choice of paying outright or paying off the mobile phone over a fixed period.

What do you get with Telstra plans?

Telstra mobile plan speeds.

All Telstra mobile plans include access to the Telstra 5G network, though the speeds vary based on the type and price of the plan. For Telstra Prepaid plans, download speeds are capped at 150Mbps. For Telstra SIM Only plans, speeds are either capped at 250Mbps on the cheapest plan or uncapped on pricier options. According to Opensignal , Telstra mobile download speeds average out at around 60Mbps collectively and around 81Mbps for 5G users. Upload speeds around 9Mbps.

Telstra mobile plan data

Data allowances also vary based on how much you pay. The data inclusions for Telstra SIM Only plans are comfortably above the median mobile phone data allowance (35GB per month). More expensive Telstra SIM Only plans offer hundreds of gigabytes of monthly data. Telstra Prepaid plans may have bonus data for initial recharges but, compared to Telstra SIM Only plans, they have lower dollar-to-data value.

Telstra mobile plan international calls

As is the norm these days, unlimited standard national calls and text are a baseline part of Telstra SIM Only and Prepaid plans. International calls vary by plan type. Telstra SIM Only plans include unlimited standard text to any international number and 30 minutes of calls to any country. For Telstra Prepaid plans, it depends on which one you buy, with international call minutes ranging from 300–6,000 for Zone 1 countries.

Telstra Prepaid plans also include fewer minutes for Zone 2 (60–800 minutes) and Zone 3 (5–100 minutes) countries. Note that international text isn’t included. Here are the Telstra Zone 1 dialling destinations: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, United Kingdom, United States of America and Vietnam.

These are the Telstra Zone 2 international options: Argentina, Bangladesh, Brazil, Cambodia, Chile, Colombia, Iceland, Greece, Italy, Lebanon, France, Iran, Israel, Kenya, Kuwait, Mexico, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand and United Arab Emirates.

And here are the Telstra Zone 3 dialling destinations: Austria, Comoros, Croatia, East Timor, Egypt, Fiji, Ghana, Mauritius, Papua New Guinea, Poland, Russia, Samoa, Serbia, Solomon Islands, Surinam, Switzerland, Tonga, Turkey, Vanuatu and Zimbabwe.

If there’s a Telstra mobile deal today, whether it’s for SIM Only or Prepaid, you’ll see it listed below.

Telstra plan features

Telstra has a reputation for pricey but feature-rich mobile plans. While promotional pricing isn’t as common as competing telcos, Telstra Prepaid plans tend to come with bonus data on initial recharges and you shouldn’t expect any upfront fees outside of the cost of the plan.

Whether you go with Telstra SIM Only or Telstra Prepaid, international roaming is via paid add-on. There’s a day pass, which includes 1GB of data as well as unlimited calls and SMS for Zone 1 and Zone 2 countries. Zone 3 countries only have unlimited calls and SMS. There’s also a 1GB data top-up for eligible countries. Note that country eligibility may be determined by Telstra plan type.

Telstra is one of a growing number of telcos to support eSIM . Customers with compatible mobile phones can opt for an eSIM instead of a physical SIM card on a Telstra Prepaid or Telstra SIM Only plan via the My Telstra app. While there isn’t any data rollover for SIM Only plans, Telstra Prepaid customers can access up to 200GB of data rollover. Data sharing is available for Telstra SIM Only plans, which includes Telstra family plans. Bundle up to five eligible mobile or data plans under a single Telstra family plan.

Students and pensioners may also be eligible for discounted fees on Telstra mobile plans. Telstra customers can also tap into the opt-in perks of the Telstra Plus program. This rewards program is available to all Telstra customers and offers discounted tickets (movies and sports) as well as presale access to selected concerts, art performances and galleries. There’s also a rewards store where customers can spend points—or a mix of points and money—for a range of products and services.

Telstra Upfront and Telstra Prepaid customers have the option of purchasing a mobile phone. Brands like Apple iPhone, Google Pixel, Samsung Galaxy and Motorola Razr are available to buy outright or as part of an interest-free payment. Handset repayment terms are either 12 months, 24 months or 36 months. You’re free to cancel a no-contract Telstra Upfront plan at any time and just pay out the remainder of your handset repayment.

Telstra customers after a mobile phone can choose from a range of colours and storage capacities (where available), plus there’s free delivery and, in some instances, bonus trade-in credit for eligible handsets. Pair a flagship smartphone or mid-range handset with a Telstra Upfront plan to get the process started.

Additionally, Telstra also stocks a range of comparatively cheaper phones for pairing with Telstra Prepaid plans. The selection includes cheaper options like Telstra-branded mobile phones to budget models from known brands like the Samsung Galaxy A and Motorola Moto G ranges. Prepaid phones are purchased outright and prices range from around $60 to under $350.

Telstra has the largest mobile network in Australia across 5G, 4G and 3G technologies. For Telstra (and Boost Mobile ) customers, that translates to a mobile network that’s available to 99.5% of the Australian population. Reportedly, 85% of Australians can access the Telstra 5G network. The interactive map below provides a visual idea of Telstra coverage. Tick or untick the 5G, 4G and 3G boxes then move the map to a desired location to see network coverage. Note that Telstra is shutting down its 3G network on 30 June 2024.

How to switch to Telstra

Switching between telcos in Australia is a straightforward process, and Telstra is no exception. Here’s how to switch to Telstra:

• Pick the Telstra mobile plan that works best for your needs. Optionally, add an available mobile phone. Click the ‘Go to Site’ button (if available) or head to the Telstra website.
• Confirm your Telstra Upfront or Telstra Prepaid by clicking the corresponding blue-circle (SIM Only) or blue-box (Prepaid) plan on the Telstra website. Click ‘Add to cart’ to proceed.
• Click on the ‘Secure checkout’ button. Register for a Telstra ID if you’re a new Telstra customer or sign in with your Telstra ID if you’re a returning customer.
• Follow the prompts and enter the requested details to complete the sign-up process. Note you may need to provide an Australian driver licence or passport as well as income and/or employment details.

For new Telstra SIM Only services, SIM cards should automatically activate within four hours after confirmation of delivery. Insert the Telstra SIM card into a compatible device and, if four hours has passed without activation, restart the handset. We recommend pre-downloading the My Telstra app before inserting a SIM card. Activate the SIM for Telstra SIM Only or Prepaid plans inside My Telstra under ‘Get Help’, ‘My Orders’ and then ‘Activate your SIM’.

Telstra mobile frequently asked questions

Telstra mobile features breakdown.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products.

All content © 2024 Reviews.org. All rights reserved.

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Telstra launches new division to help SMEs digitise

Telstra and Optus extend 3G network closure deadline

Telstra and microsoft strike ai-oriented partnership deal, genesys awards top apac partners for 2024, telstra to cut up to 2,800 jobs amid enterprise business 'reset'.

Telstra has announced the creation of Telstra Business to help Australian small and medium businesses leverage technology and digitise for the future.

Commencing operations on 9 October, Telstra Business will see a team of experts work closely with businesses to provide the right connectivity, technology and digitisation solutions to support innovation and growth.

"We live in an era defined by digital innovation and growth in technology," Telstra chief executive Vicki Brady said.

Our new dedicated Telstra Business team will support small to medium businesses to harness the transformative benefits of technology through secure products, solutions and support, tailored to their needs so they can focus on growth and expanding their business,” Brady added.

Telstra Business will be led by Amanda Hutton as group executive.

Hutton has been with Telstra for over six years in various executive roles, responsible for retail stores and small business centres, transformation and digitisation strategies.

She previously spent 15 years leading service, customer and product teams for other globally recognised telco brands.

“Amanda is a highly regarded, customer-focussed leader with extensive technology and telecommunications experience. She has a strong track record of transformation, championing customer experience improvement, and is a leader in digitisation,” said Ms Brady.

Ms Brady said Telstra Business will serve small to medium business customers currently looked after by Telstra’s Consumer & Small Business function and businesses with up to 500 employees in the Telstra Enterprise function.

“This will enable all three customer facing functions to better tailor solutions to meet the changing  needs of their customers in the digital economy,” said Ms Brady.

“For our enterprise customers, Telstra Enterprise will now deepen its focus on helping Australia's biggest industries and government grow and transform their operations through world-class expertise, leading technology solutions and the power of Australia's best mobile network.”

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This offer has expired or is currently unavailable.

Apple iPhone 16 Pro Max

• iPhone 16 Plus

iPhone 16 Pro

• iPhone 16 Pro Max

Colour: 

Payment term, upgrade & protect.

Upgrade to the latest tech, swap a damaged device or replace a screen. $15/mth. T&Cs apply.

 How does Upgrade & Protect work?   

Subject to our standard credit assessment. Limit two damaged device upgrades per 12-month period. Damage and redemption fees may apply.  Explore Upgrade & Protect .

Telstra Trade-In Estimator

Trade in your eligible device for credit towards your Telstra account.

Error occurred please try again

Enter and select your model.

Select your device capacity.

Learn more about device conditions

• 1 Request a trade-in Open the Telstra Trade-In website on the phone or tablet you intend to trade. To trade in a device, you need an eligible post-paid mobile plan. Not available to customers with a 10-digit account number or Upgrade & Protect. Start trade-in request
• 2 Return your device for free To Australia Post or a Telstra store within 21 days. We’ll pay for any postage. Make sure you backup your data and factory reset your device first.
• 3 Get your credit Once we receive your device, we’ll apply credit to your account by your next bill or the one after.

Explore trade-in

Your phone, tablet or smartwatch could be worth credit if it’s eligible for Telstra Trade-In. Use the Trade-In Quick Estimator to get a rough idea of its value. If you like the estimate, request a trade-in to start the process and receive your final trade-in value.

How Telstra Trade-In works

Step 1: Request a trade-in   Use the Telstra Trade-In website or app on the device you want to trade in. To trade in, you need a device in good condition, that turns on, and an eligible post-paid mobile plan. Not available to customers with a ten-digit account number or Upgrade & Protect.

Step 2:   Return your device for free   To Australia Post or a Telstra store within 21 days. We’ll pay for any postage. Make sure you back up your data and factory reset your device first.

Step 3: Get your credit   Once we receive your device, we’ll apply credit to your account by your next bill or the one after.

Coverage details

Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

5G coverage

The 5G symbol appearing on the device represents that 5G is available on the network in the vicinity of the device. Speed and performance, and whether a 5G device uses the available 5G depends on prevailing radio conditions at your location and whether the device is actively downloading or uploading data. Outside of 5G coverage, 5G devices will continue to use our fastest available 4G, or 3G where 4G is unavailable.

Outdoor coverage

The Telstra mobile coverage checks have been created using tools that predict the likely areas of outdoor coverage. We have not individually tested every particular location within the identified outdoor coverage areas for coverage. This means that while the footprint of outdoor coverage for a particular location is generally accurate, there may be some areas described as being within the outdoor coverage area proximate to locations searched where your device will not work. This is a common characteristic of wireless systems. For example, actual outdoor coverage could be degraded or not existent in specific locations due to certain geographic features or as a result of the device used. Geographic features that may reduce or block outdoor coverage could include formations, such as hills and mountains or even trees.

Indoor coverage

The Telstra mobile coverage checks also provide an indication of the availability of indoor coverage at locations searched, where this is predicted. This is as accurate as we can make it based on what we know. Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device will not work due to local building density, physical structures and building materials. For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film. Devices such as the Telstra Mobile Smart Antenna may assist to improve indoor coverage where it would otherwise not occur.

Offshore coverage

Factors beyond Telstra's control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance in offshore locations. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.

Select an Upfront Mobile Plan that suits your business needs

Select a plan to continue, you can either add a new plan or sign in to use your current plan., you can either add a new plan or use one of your current plans., add a new plan to continue, you don’t have any eligible plans on your account. only upfront plans can be used with a new device on repayment., your current plan is no longer offered. you’ll still keep your [servicenumber] number with this device., we’re unable to continue with your order., only account owners can buy items online., something went wrong. please try again., select a plan, please select a plan to proceed with the order..

You need a new plan to continue

You can't proceed with redeeming Upgrade & Protect

Imei doesn’t match our records, turn off your device lock, eligible to redeem.

The IMEI number you entered didn't return a match. If your device has been replaced under warranty, visit your nearest Telstra store with proof of warranty, a replacement receipt or a purchase receipt.

The IMEI number you entered didn't return a match. You can manually verify the IMEI by signing an authorised warranty replacement receipt or a proof-of-purchase that matches the device.. Without this, the device can't be verified and Upgrade & Protect can't be redeemed.

Try again later.

Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:

• Go to Settings > Scroll to Face ID & Passcode.
• Enter your device passcode
• Scroll to Stolen Device Protection and turn it off
• Go back to Settings > Select your Name > Select Find My
• Turn off Find My [iPhone or iPad]
• Restart the order

Contact us if this issue persists.

Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.

$[redemptionFee] estimated redemption fee

• a credit assessment; and
• re-assessment of device once it’s returned.

You'll keep your current device

It costs $[buyoutAmount] to buy out your current device.

Your options are:

• Get a new plan for your mobile broadband device and keep your Upgrade & Protect subscription on your existing plan; or
• Buy out your current device and swap the mobile broadband device into your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.

You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

• Plan price may change.

Not available to enterprise customers.

• Access to Australia's largest 5G network
• No lock-in contract

Data usage on Upfront mobile plans

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means:

High Definition video or large file sharing may not be possible;

Some webpages, videos, social media content and files may take longer to load;

Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. 

• Data sharing with up to 20 mobile or data plans
• Data security with 24/7 network surveillance

Connect faster with eSIM

What is esim.

eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card. 

eSIM allows you to add a secondary number so you can juggle work and personal life on the one device.  

eSIM is not yet available for customers who wish to keep their number when switching from another provider. For customers wishing to keep their number when switching their service to Telstra,  please select 'Physical SIM' at checkout or visit a Telstra store.

A compatible device is required for connecting to eSIM.

Compatible devices

iPad Pro (M4) and iPad Air (M2) are eSIM only devices. Most devices produced post-2020 are eSIM compatible, however, some devices purchased overseas may not be eSIM compatible in Australia.  Is my device compatible?

Uncapped 5G speeds

With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access. 

Network speeds  

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.   

How to access 5G  

Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker .  

Telstra Plus. Get rewarded just for being with us.

Become a member.

Join Telstra Plus and earn 10 points per $1 on eligible payments, plus bonus points when you take up special offers, to put towards rewards. Plus, there's no joining fee. Eligibility criteria apply.

Redeem points

Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.

Enjoy benefits

Get discounted tickets to movies and sport events, plus access to pre-sales for concerts and arts.

Calls and texts

Unlimited calls, SMS, and MMS to standard Australian numbers.

30 minutes of calls to standard international numbers.

Unlimited SMS and MMS to standard international numbers.

Calls & texts

Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers.

International

Unlimited SMS from Australia to standard international numbers in all destinations. 30 minutes of calls from Australia to any standard overseas number.

Excludes calls and texts to premium numbers, some satellite numbers and international use.

International Calling Packs

Get additional call minutes to selected countries when you add an International Calling Pack to your Upfront Mobile plan. Learn more about our International Calling Packs .

Not on an Upfront Mobile plan? Message us.

Special offers

Something went wrong, please try again

Share and save with bundle plans

Unlock even more value from your mobile plan with our bundle plans and share your data across multiple devices. Bundle plans make it easier to manage multiple plans, save you money and are available for mobile phone use or data only. You can add up to five bundles per account.

Mobile bundle plans start from $50 with an extra 25GB of data to share and uncapped network speeds while the data only plans are $10 for an extra 10GB of data to share and with uncapped speeds.

Learn more about our  bundle plans .

Account selection required

Only Account Owners can buy items online. Message us to complete your order. 

You have no eligible services that can be upgraded. Please message us or get a new plan.

You need a new plan to buy a device on repayment.

You can either get a new plan or use a plan from a different account.

You’ll need to add a new plan to continue.

You can’t update this service

Message us  or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.

Message us  or visit us in store to update this service

You can’t update this service here

This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.

This is a MICA service. Go to Console to migrate it.

Service selection required

A mobile phone service can’t be added to a data plan. Please select another service.

A mobile broadband service can’t be added to a mobile phone plan. Please select another service.

Upgrade & Protect on this service

You have Upgrade & Protect on the service you selected, which means you can choose to upgrade to a new device (if eligible).

Alternatively, if you don’t want to redeem Upgrade & Protect and want to keep your current device, you’ll need to pay a buyout fee.

An error has occurred

Buy out your current device

[[devicename]] Time in contract: [[installmentsRemaining]] of [[totalInstallments]] months

Buyout fee $[[remainingPayoutAmount]]

Verify IMEI number

You can find your imei number by:, find through calling.

Call  *#06#  on the device to display the IMEI.

Find in settings

Android: Search "IMEI" in  Settings . iOS: Select  General > About > IMEI  in  Settings .

Required field. Invalid input. Enter numbers only.

IMEl successfully verified

Your device with the IMEI number ending in [[partial-imei]] has been successfully verified.

We'll assess the device condition next.

IMEI doesn't match our records

The IMEI number you entered doesn’t match our records for your device. 

If your device has been replaced under warranty, visit your nearest Telstra store with proof of warranty, a replacement receipt or a purchase receipt. 

• Go to  Settings  > Scroll to Face ID & Passcode.
• Go back to  Settings  > Select your Name > Select Find My
• Turn off Find My [iPhone or iPad] 

Contact us  if this issue persists.

Unable to proceed with redemption

Device replaced under warranty.

Device details

[[devicename]]

Required field.

How to find IMEI number

Option 1: Find through calling Call *#06# on the device to display the IMEI

Option 2: Find in settings Android: Search "IMEI" in Settings iOS: Select > General > About > IMEI in Settings

Required field. Invalid field.

The IMEI you entered is locked.

Device imel number [[full-imei]] was successfully verified., unable to proceed with redemption..

Please contact store

The device has been flagged as lost or stolen. Please contact us to resolve the issue.

Assess device condition

[[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months

Device condition [[redemptionCondition]]

Estimated redemption fee $[[redemptionFee]]

[[redemptionHistory]]

Find out more on the  Upgrade & Protect page .

Not eligible to redeem

Redemption status Ineligible

Complete your new device purchase

We will conduct a credit check to confirm your ability to meet the financial commitment associated with the purchase. 

Prepare your current device for return

Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel.

Wait for us to send you a return eParcel

Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds.

Do you want to remove this from your cart?

Connect fast with esim.

eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card. 

eSIM allows you to add a secondary number so you can juggle work and personal life on the one device.  

Compatible device is required for connecting to eSIM.

Most devices produced post-2020 are eSIM compatible, however, some devices purchased overseas may not be eSIM compatible in Australia. Is my device compatible? 

Get $10/mth off new Essential or Premium Mobile Plans for the first 6 months

How to use your promo code.

• Add an Essential or Premium Mobile Plan to your cart 
• In cart review, enter PROMO10 into the promo code field. You have three attempts to enter. If you exceed this, the code will be invalid.  
• Confirm and buy. 

Terms & conditions 

For customers buying a new Essential or Premium Upfront Mobile Plan using code PROMO10 by 8 July. New services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel prior.

Review your selections

By continuing, you’re committing to paying for both the device and a data plan for every month of your 12, 24 or, for eligible devices, 36 month payment term. If you cancel, you’ll need to pay out your device as one payment at the time you leave. Please carefully review your selections to ensure you’re able to meet all payment obligations.

Paying for the device for every month of your chosen payment term.

Paying out your device as a one-off payment, if you cancel your repayment option.

Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

From 27 August 2024: ​

• Basic plan will increase by $3/mth​
• Essential plan will increase by $3/mth and
• Premium plan will increase by $4/mth

We'll send you an invoice to pay later

Redemption fee - estimation only

Choose a plan to use, what you'll pay, sorry we can't add that to your cart.

You can only have one plan and phone in your cart.

Before you continue

You already have a similar item in the cart, adding it will replace that item from your cart.

Keep current and view cart

Use iPhone to accept contactless payments

With Tap to Pay on iPhone and the Tyro BYO App, you can accept most types of in-person, contactless payments right on your iPhone – no extra hardware needed.

Tap to Pay on iPhone with the Tyro BYO App

Tap to Pay on iPhone requires iPhone XS or newer running iOS 16.4 or later and a supported payment app. You’ll need to be an approved Tyro customer and have the Tyro BYO App installed and mobile network coverage to accept payments.

Why buy the iPhone 16 Pro Max?

Stunning titanium design.

iPhone 16 Pro has a strong and light titanium design with a larger 6.3-inch Super Retina XDR display. 1 Refer to legal disclaimers for details. It’s remarkably durable, with the latest-generation Ceramic Shield material that’s 2x tougher than any smartphone glass.

Built for Apple Intelligence

Apple Intelligence is the personal intelligence system that helps you write, express yourself and get things done effortlessly. With groundbreaking privacy protections, it gives you peace of mind that no-one else can access your data. Coming December 2024. 2 Refer to legal disclaimers for details.

Take total camera control

Camera Control gives you an easier way to quickly access camera tools, like zoom or depth of field, so you can take the perfect shot in record time.

Magnificent shots

Take your videos to a whole new level with 4K 120 fps Dolby Vision, enabled by the 48MP Fusion camera. The improved 48MP Ultra-Wide camera lets you capture mesmerising detail in macro photos and wide-angle shots.

Photographic styles

The latest-generation Photographic Styles give you greater creative flexibility, so you can make every photo even more you. And thanks to advances in the image pipeline, you can now reverse any style, at any time.

The power of A18 Pro

A18 Pro chip enables Apple Intelligence with a faster Neural Engine, improved CPU and GPU, and a big jump in memory bandwidth. It also drives advanced video and photo features and powers AAA gaming.

A huge leap in battery life

iPhone 16 Pro delivers an incredibly power-efficient performance with up to 27 hours video playback. 3 Refer to legal disclaimers for details. Charge via USB-C or snap on a MagSafe charger for faster wireless charging. 4 Refer to legal disclaimers for details.

Customise your iPhone

With iOS 18 you can tint your Home Screen icons with any colour. Find your favourite shots faster in the redesigned Photos app. And add playful, animated effects to any word, phrase or emoji in iMessage. 5 Refer to legal disclaimers for details.

Vital safety features

If you need emergency services and you don’t have mobile service or Wi-Fi, you can use Emergency SOS via satellite. 6 Refer to legal disclaimers for details. With Crash Detection, iPhone can detect a severe car crash and call for help if you can’t. 7 Refer to legal disclaimers for details.

Legal disclaimers

The information and claims in this feature reel are provided by Apple. Apple takes all reasonable steps to ensure the information is accurate and complete.

• The displays have rounded corners. When measured as a rectangle, the screen is 6.12 inches (iPhone 16), 6.69 inches (iPhone 16 Plus), 6.27 inches (iPhone 16 Pro) or 6.86 inches (iPhone 16 Pro Max) diagonally. Actual viewable area is less.
• Apple Intelligence will be available in beta on all iPhone 16 models, iPhone 15 Pro and iPhone 15 Pro Max, with Siri and device language set to US English, as an iOS 18 update in October 2024. Australian English support available December 2024. Some features and additional languages will be coming over the course of the next year.
• Battery life varies by use and configuration. Got to the Apple Battery Information page for more information.
• Accessories sold separately.
• Some features may not be available in all countries or all areas.
• Service is included for free for two years with the activation of any iPhone 16 model. Connection and response times vary based on location, site conditions and other factors. Go to the Apple satellite connection page for more information.
• iPhone 16 and iPhone 16 Pro can detect a severe car crash and call for help. Requires a mobile network connection or Wi-Fi calling.

[Your Message]

The first iPhone designed for Apple Intelligence. Personal, private, powerful.

Apple Intelligence coming December 2024 ◊ Refer to legal disclaimers

Thinnest borders yet — for even larger displays. ◊ Refer to legal disclaimers Brilliant.

iPhone 16 Pro Max

6.9 ″ inches

iPhone 16 Pro

6.3 ″ inches

So fast. So fluid.

Get a feel for Camera Control.

4K 120 fps Dolby Vision. Cinemasterful.

48MP Ultra Wide camera. Viva la resolution.

Choose your Photographic Style. Change it up. Change it back.

A huge leap in battery life. Stellar.

Up to 33 hours video playback on iPhone 16 Pro Max and up to 27 hours video playback on iPhone 16 Pro. ◊ Refer to legal disclaimers

In an emergency,

iPhone has your back.

Emergency SOS via satellite and Crash Detection. Help when you're off the grid. ◊ Refer to legal disclaimers

Designed to make a difference.

Privacy. That’s iPhone.

From the Passwords app to Private Browsing on Safari to the Health app, iPhone helps keep you in control of what you share.

More recycled materials? Naturally.

Apple is significantly expanding the use of key recycled metals in iPhone batteries, magnets and circuit boards. And iPhone packaging is 100 per cent fibre-based, with no plastic wrapping in or around the box.

Easy to upgrade. Simple to switch.

Upgrading from another iPhone?

Just put your old iPhone next to your new one, and with a few taps you can transfer your data automatically.

Switching from an Android phone?

When you buy a new iPhone, the Move to iOS app makes it easy to transfer your photos, contacts and more.

Even more to love.

Magsafe accessories.

Snap on a magnetic case, wallet or both.

A colourful ecosystem of accessories for effortless attachment and faster wireless charging. With endless ways to combine, there is a mix to match any style. ◊ Refer to legal disclaimers

Specifications

Performance

Connectivity

What's in the box

• Apple iPhone 16 Pro Max
• USB-C Charge Cable 

Things you need to know

Plan prices.

Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G or 3G.  Check coverage map . Telstra will be switching off 3G on 31 August 2024. Before switch off, you can use handsets supporting 3G on 850MHz and 4G minimally on 700MHz and 1800MHz. See how to  check your device  for more information. After switch off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more on our  3G closure  page.

The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G.  Check coverage map .

Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

Plan speeds

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map .

This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

Compatible handset

Compatible Telstra mobile network handset required.  Check your device's compatibility.

Device Payment Contract (DPC)

You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts do not apply to cancelled DPC.

Talk, text and data

Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.

International Calling Pack

30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations.  View eligible destinations here .

International roaming

The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 70 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

Telstra Plus upgrade

You're eligible for the Telstra Plus upgrade if you’re an existing Telstra Plus member or if you sign up to Telstra Plus and are on an Essential or Premium mobile plan. Telstra Plus tier upgrade will be applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous year’s spend.

Cancelling your plan

If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.

Changes to your plan

Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect. Devices on Telstra Mobile Lease plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment. Credit applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile plans. For more details  check the Trade-In page .

Telstra Plus

To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts.  See the Telstra Plus program terms and conditions .

Get bonus Telstra Plus points with your new Google Pixel phone

Get 10,000 bonus Telstra Plus points when you buy a new Google Pixel 6a, Pixel 7 or Pixel 7 Pro and join Telstra Plus by 25 October 2023.

Bonus points will be applied to your account within 14 days of joining Telstra Plus or purchasing your Google Pixel 6a, Pixel 7 or Pixel 7 Pro (if you're an existing Telstra Plus member). Telstra Plus bonus points are not transferable or exchangeable and cannot be redeemed for cash. Learn more about Telstra Plus

Must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions

How much storage do I need?

Consider your usage.

How much storage you’ll need depends on how you use your phone or tablet. If you mainly use it for web browsing and checking social media, you may only need up to 64GB of storage.

If you’re a casual user who likes to take a few photos, you might need a bit more storage – say up to 128GB.

But if you take a lot of photos and videos, or play lots of graphic-intensive games with your phone or tablet, you’re more likely to need a larger amount of storage – say 256GB or more.

Here’s an example

As a rough guide, a 128GB phone or tablet on average can store approximately:

• 1 hour of Ultra HD video
• 1,000 songs
• 100 apps and games

Again, this is a rough guide only and will vary depending on the size of the files, apps and games being stored.

It’s worth noting that if you max out your storage, your phone or tablet is likely to run a bit slower. For that reason, many people prefer to opt for more storage.

How to earn Telstra Plus points

Telstra Plus members earn points on eligible payments for their Telstra services (excluding outright purchases, refunds, credits and late payment fees). Eligibility criteria apply to join.

Our delivery times

Within 3 business days for metro areas and 5 business days for regional areas (subject to product availability).

7 Day Price Match

Our new 7 Day Price Match provides peace of mind that you’re getting the best device price available. If you find a valid lower price on an identical device within 7 days of receiving your new device from Telstra, we’ll credit the difference to your bill.  

The 7 Day Price Match is available to eligible Telstra personal and small business customers who purchase an eligible device from us, outright or on repayment. 

5G network access

Enjoy greater speed, more capacity and less latency with free 5G network access, included in this plan.

To access 5G, you’ll need a 5G compatible device in a 5G coverage area. When you are not in a 5G coverage area, your device will automatically switch back to accessing 4G instead.

5G is only available in selected areas. View the  5G coverage map   to see where 5G is available and when it will be coming to your area.

Capped 4G and 5G speeds

Download speeds for included data are capped at 250Mbps on our 4G and 5G network rolling out from August.

How to access 5G

Our 5G network now reaches over 75% of Australians. To access 5G, you’ll need a 5G compatible device in a 5G coverage area. To see if 5G is in your area,  use our 5G coverage checker .

Network speed

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

No excess data charges

If you exceed your included data allowance, you won’t be charged extra but your speed will be capped at 1.5Mbps, and slowed further in busy periods. This isn’t suitable for HD video or high-speed applications and means that some webpages, videos, social media content and files may take longer to load. However, you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

Ultimate speeds

Ultimate 5g speeds.

With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access.

Bundle Plans

What are bundle plans.

Bundle plans are a great way to save money and get everyone in your business connected. From August, there will be two kinds of Bundle Plans available: Mobile Bundle Plans and Data Bundle Plans.

You’ll need to have at least one service on your account on an Essential and Premium plan to take up a Bundle Plan.

How many Bundle Plans can I add to my account?

If you’re an Upfront plan customer, you can add up to 5 Bundle Plans in total, regardless of the number of Essential and Premium Plans you have active on your account. If you’re not an Upfront plan customer, you can add 5 Bundle Plans to each Essential and Premium mobile or data plan you have active on your account.

Mobile Bundle Plans

Mobile Bundle Plans let you add employees’ phones to your account so you can all share data and enjoy access to a data allowance with uncapped download speeds on Australia’s best network. They’re a great value alternative to Pre-Paid plans.

Data Bundle Plans

Data Bundle Plans let you add data to employees’ business tablets or mobile broadband devices at a great price, and manage them on your business account. They’re great for businesses who work on the go or across multiple within Australia’s largest network.

Consumer Price Index (CPI)

What is consumer price index (cpi).

CPI is the rate of inflation and is calculated annually by collecting prices for goods and services that households buy. It is measured as the rate of change of those prices, which typically rise over time.

How does Telstra determine what the CPI rate will be?

Telstra doesn't determine CPI. We take the annual result as determined by the Australian Bureau of Statistics (ABS).

We’ll use the CPI rate released by ABS for the 12 months to the March quarter and any increase will be rounded to the nearest dollar.

Eligible destinations

Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Vietnam, USA and UK.

No lock-in plan

No lock-in means our plans can change.

Our month-to-month mobile plans with no lock-in contracts give you the flexibility to change your plan size once a month, to suit your data needs.

Because these plans aren’t locked in, it also means that from time to time we may make changes to your plan price and/or inclusions (such as data allowance), or we may move you to a new plan (which may cost more). 

However, if we reasonably think that a change is likely to have a more than minor detrimental impact on you, we'll tell you at least 30 days before making it. If you don't like the change, you can change your plan size or cancel your plan at any time. If you cancel, you’ll just need to pay out your device, accessories and add-ons as a one-off payment when you cancel. 

Speed slowed to a maximum of 1.5Mbps

When you exceed your data allowance in Australia, you can continue to access data, but your speed will be slowed to a maximum of 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load.

Your speed will depend on a range of factors including your device, location, user numbers and download sources, and may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use on a smartphone in Australia only and the FairPlay Policy applies.

Data Sharing

Share mobile data amongst your team.

Enjoy the flexibility of data that’s shareable with other eligible services on the same account.

Why choose us for business?

Australia’s best mobile network.

The Telstra mobile network reaches further, runs faster and works better than any other.

No lock-in contracts

Our new month-to-month plans with no lock-in contracts give you the flexibility to change your plan once a month. If you leave, simply pay out your device.

No excess data charges in Australia

We won’t charge you for going over your monthly data allowance, but your data will be slowed.

Human IT resources

With Telstra, you’re only one hello away from a real-life tech expert. We offer a range of business services  to help you do business better online.

Send us a message

Got a question about mobile broadband, or need support with your order? We’re here to help.

Want to talk to a business expert over the phone? Call 13 20 00 between 8am to 7pm AEST Monday to Friday.

My Telstra app

Manage your business accounts and services or message us at the palm of your hand with our My Telstra app.

Book a consult

Schedule a $0 one-on-one consult with a business expert to help you identify products and solutions that best suit your needs.

At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia .