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Contemporary Issues in Tourism Management in the Philippines

• First Online: 28 September 2022

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• Richard S. Aquino 5 &
• Brooke A. Porter 6 , 7  

Part of the book series: Perspectives on Asian Tourism ((PAT))

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The Philippines is an emerging tourism destination in Asia. In the last decade, the country’s tourism industry has experienced significant growth in terms of international tourist arrivals and visitor receipts. While sustainable tourism has been institutionalised as a motor for national development, several issues challenging the sustainability and inclusivity of Philippine tourism exist in many destinations in the country today. This introductory chapter provides an overview of the contemporary management issues in Philippine tourism development. The discussion of these issues then articulates the intention and position of this volume. This chapter ends by outlining the intention, parts, and contributions in this volume.

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Richard S. Aquino

Auckland University of Technology, Auckland, Auckland, New Zealand

Brooke A. Porter

Coral Triangle Conservancy, Taguig, Philippines

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Aquino, R.S., Porter, B.A. (2022). Contemporary Issues in Tourism Management in the Philippines. In: Aquino, R.S., Porter, B.A. (eds) Tourism in the Philippines. Perspectives on Asian Tourism. Springer, Singapore. https://doi.org/10.1007/978-981-19-4497-0_1

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Bachelor of Science in Hospitality Management (BSHM)

The Bachelor of Science in Hospitality Management is a ladderized program that prepares students to have employable skills/competencies at every academic year level for them to be competitive in the hospitality industry locally and globally.  This also prepares the students to be entrepreneurs. This curriculum includes laboratory experiences as well as local or international internship requirement in the industry.

Job Targets

Students meeting all the requirements for one year will be given a Certificate in Hospitality Management Program; for two year completion, the students will receive an Associate in Hospitality Management Program and upon completion of the three year program, the students will be granted a Diploma in Hospitality Management.  Additional certification will be given each course when students pass the national skill certification given by the government.

• Hotel and Restaurant Management
• Food and Beverage Service Attendant
• Housekeeping Attendant
• Front Office Desk Clerk
• Storekeeper
• Kitchen Commis
• Assistant Baker
• Travel Agency Staff
• Banquet Supervisor
• Front Office Supervisor
• Housekeeping Supervisor
• Head Waiter
• Chef de Partie/Chief Cook
• Event Planner
• Kitchen Supervisor
• Tour Coordinator
• Food and Beverage Manager
• Restaurant Management
• Executive Housekeeper
• Hotel and Restaurant Training Manager
• Entrepreneur
• Resort Operations Manager
• Kitchen Manager
• Sales Manager
• Hostel Manager
• Club Manager
• College of Tourism, Hospitality and Transportation Management
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BS in Hospitality Management in the Philippines

• Read about the BS in Hospitality Management course: Start reading >>

Find Hospitality Management schools

Program overview.

The Bachelor of Science in Hospitality Management (BSHM) is a four-year degree program that covers the process of conception, planning, development, human resource and management of the different aspects of the hotel, restaurant, and resort operations. The program provides students with technical skills, as well as knowledge in marketing, finance, budgeting, staffing and other fields of business. The program also aims to teach entrepreneurship skills. 

Recommended Senior High School Strand

Students who want to pursue a degree in Hospitality Management are encouraged to take the Home Economics strand under the Technical-Vocational and Livelihood (TVL) track. The strand covers interesting topics like beauty and wellness, cooking, fashion designing, tourism, hospitality, and handicrafts. These topics are helpful to incoming college students as it teaches the basics of their degree program.

Subjects and Curriculum

• Principles of Tourism
• Tourism Planning and Development
• Total Quality Management
• Culinary Arts and Sciences
• Entrepreneurship and Business Planning
• Events Management
• Principles of Management
• Principles of Marketing
• Basic Accounting
• Basic Finance
• Human Behavior in Organization
• Business Communication
• Management Information System
• Computer Application for the Hospital Industry

Admission Requirements

Qualifications

• The student must be a high school graduate. 

However, if they were not able to graduate high school, they may opt to take the Alternative Learning System (ALS) and pass the Philippine Educational Placement Test (PEPT) to qualify for college; the availability of courses for PEPT passers depend on the university.

• The students must pass the College Admissions Test of the university.

Basic Requirements

• Form 138 - High School Report Card (Original and Photocopy)
• Recommendation letter from High school principal and guidance counselor
• Most recent medical and dental health record
• Copy of NSO Certified birth certificate
• Certificate of Good moral character
• Copy of honorable dismissal
• Copy of high school diploma
• (1) Latest 2”x2” ID Picture

Program Outcome

Graduates of Hospitality Management are expected to be able to:

• Comply with enterprise standards when producing food products
• Apply skills in management in food and beverage service and operations
• Provide a full guest cycle services for guests
• Implement a risk management program to maintain safety and security in the workplace
• Provide food and beverage services based on industry standards

On-The-Job Training/Internship

During the fourth year of the program, students are required to attend an On the Job Training (OJT) in hotel, resort, events management companies, and travel and tour companies or agencies.

Students are given the opportunity to apply their knowledge and skills in an actual work setting. Usually, universities require them to submit a written report on their tasks, learning experiences, and hours rendered. Their work performance will also be evaluated by their immediate managers and will be submitted to their respective OJT coordinator. The number of hours required may differ in each university.

The BS in Hospitality Management does not have a board examination. However, graduates may opt to take the Civil Service Examination (CSE) conducted by the Philippine Civil Service Commission (PCSC) to qualify in working in government offices. Some graduates opt to take a Master’s degree followed by a Doctorate degree to gain expertise in the industry. 

Career Opportunities

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• BS in Hotel and Restaurant Management
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130+ Hospitality Research Topics: Great Ideas

A research paper is mandatory for all students to graduate from a course, including hospitality courses. Research in the hospitality industry can be easy if you have the right topic. So, one of the first things you should prioritize before starting your hospitality research is finding an excellent topic.

Great Hospitality Industry Research Topics

Argumentative essay topics for research in hospitality industry, creative hospitality management research topics, social media research topic about hospitality industry, excellent research title about hospitality management, tourism and hospitality research topics for stem, sustainability research topics for tourism and hospitality, amazing research title about hospitality industry, top hotel and restaurant management thesis topics in the philippines, research topics in hospitality management for social students, research topic for hospitality management for economy students, outstanding research title for hospitality management students, leading thesis title for hospitality management.

A good topic for research in hospitality will serve as the foundation for your paper. It will also attract readers and trigger interest in your paper. Are you looking for a research title in the hospitality industry that guarantees a top grade? Check out the following examples in this article:

Research topics on the hospitality industry should focus on the key and hot topics faced in the sector. Here is a list of research titles for hotel and restaurant management:

• The origin and meaning of the word hospitality
• How different cultures view hospitality
• An in-depth look into the impacts of the COVID pandemic on the hospitality sector
• Hospitality and tourism: what is the link?
• Hospitality and hotel management: a comprehensive analysis
• The role of hospitality in the tourism sector
• Essential elements of the hospitality sector
• A strategic analysis of the hospitality sector in your country
• Etiquette in the hospitality sector
• Hospitality industry wages: what is fair?

An argumentative essay topic should state your opinion on a subject so you can argue it in the essay. Some argumentative essay topics on the hospitality industry are:

• Travel bans triggered by the COVID pandemic negatively impacted the hospitality sector
• The impacts of global trends on the hospitality sector
• Hospitality ethics: an in-depth analysis
• The relationship between a host and guest about hospitality
• The contributions of the hospitality sector to global economic growth
• Sustainability as a global trend in the hospitality sector
• The development of sustainability in the hospitality sector
• Challenges encountered by the hospitality sector in the 21 st century
• Technology as a tool for change in the hospitality sector
• Hospitality in Christian and Islam culture

Creativity is a vital element when choosing a research topic. It will make your essay stand out and attract readers. Here are some great examples of research topics about hospitality management and their reasons:

• Qualities of an effective hotel manager
• How customer service can influence the quality of hotel management
• Full-service vs. limited-service hotels: the difference in their hotel management
• How large hotels conduct revenue management
• Hotel management in European nations
• How can hotel management impact an establishment’s success?
• Financial accounting is a critical part of hotel management
• Hotel management: a comprehensive overview
• The impact of the internet on hotel management
• The role of hotel management on guest satisfaction rates

You should always find social media research topics for your hospitality research paper. Check out the following hospitality research topics:

• The impact of social media on the hospitality sector
• How companies in the hospitality sector take advantage of the power of the internet
• The social media influencer trend and its impact on the hospitality sector
• How hospitality practitioners use the internet to enhance their services
• Hospitality training and the internet
• Technology as a tool for hospitality training
• The role of the internet in hospitality diversification
• Social media and its impact on hospitality diversification
• Strategic ways for hospitality companies to take advantage of technology and the internet
• Social media and hospitality: the correlation

An excellent research title can play a vital role in earning good grades. Find a sample of a thesis statement about social media and more titles about hospitality management below:

• What is the role of a hotel manager
• Types of hotel managers in large establishments
• Core issues in the hospitality management sector
• Salary expectations for hotel managers
• The core roles of facility managers in the hospitality sector
• Hospitality as a virtue independent of the hospitality sector
• Factors that prevent hospitality managers from providing effective services
• Hotel marketing management: a comprehensive assessment
• Hotel revenue management: a comprehensive assessment
• Hotel management in your country

Tourism and hospitality often go hand in hand. So, you can cover the two elements in your research paper if you have an ideal topic that brings these concepts together. Check out the following research topics for STEM students :

• The tourism and hospitality sector after the coronavirus pandemic
• The long-term effects of travel bans on the tourism and hospitality sector
• What is the way forward for the tourism and hospitality sector after the pandemic?
• Online tourism: an in-depth analysis
• Advances in the tourism and hospitality sector
• Social advancing and tourism management: a comprehensive overview
• Medical tourism: an analysis
• Impacts of social media on the tourism and hospitality sector
• Impacts of government regulations on the tourism and hospitality sector
• The impacts of natural hazards on the tourism and hospitality sector

Sustainability research topics are critical for all tourism and hospitality students. Find research topics and ideas for tourism students related to sustainability below:

• Sustainability in the tourism sector
• Tourism sustainability: perspectives of guests and practitioners
• Sustainable tourism as a tool for heritage and culture preservation
• A study of sustainable tourism in mountainous destinations
• The practice of sustainable tourism in island destinations
• Challenges encountered in sustainable tourism
• The impacts of sustainable tourism on the digital world
• Sustainable tourism efforts for disaster prevention
• The impacts of the pandemic on sustainable tourism
• How is sustainable tourism measured?

A creative research title will show your reader what to expect from the rest of your paper. It creates a good first impression. Find a good thesis title or professional thesis writer about the hospitality industry below:

• Tourism marketing and sustainable tourism: an in-depth study
• Hospitality and tourism in emerging economies
• The correlation between ecotourism and sustainable tourism
• The impacts of politics in the hospitality sector
• An evaluation of local tourism and hospitality sectors
• The profitability of the hospitality sector
• How governments can improve their hospitality sectors
• The effect of local communities on the hospitality and tourism sector
• Sustainability is a critical trend in the hospitality sector
• A comparative analysis of the hospitality sector in the US and Europe

Hotel and restaurant management are significant topics in the Philippines. So, writing a good essay on these topics can come in handy for your academic performance. Find a good research title about hotel and restaurant management below:

• Hotel and restaurant management ethics in the Philippines
• Hotel and restaurant management laws in the Philippines
• Why should hotels invest in restaurants?
• The concept of perverse hospitality in the Philippines
• Hotel and restaurant management salaries in the Philippines
• The role of the Philippino government in hotel and restaurant management policies
• Strict hotel and restaurant management policies in the Philippines
• Smoking bans in hotels in the Philippines
• Fair wages in the hotel and restaurant management sector in the Philippines
• The concept of hospitality in Philippino hotel and restaurant management

Students studying social sciences can write research papers on hospitality management because these subjects are related. Find a research topic about hospitality management that covers social issues below. All social issues research topics are actionable.

• Hospitality training for hotel workers
• Flight attendants and hospitality: an overview
• How to conduct hospitality training for flight attendants
• How hotel managers can maximize profits in the hospitality sectors
• Challenges experienced in hospitality management
• Barriers to success in hospitality management
• The value of the hospitality sector for the global economy
• Hospitality management and augmented reality: an in-depth overview
• Safety precautions in hospitality management since the CORONA pandemic
• How local governments depend on the hospitality sector

The hospitality management sector and the economy industry often influence each other. So, you can write a paper that explains their link. Here are some economic research paper topics in hospitality management:

• How hospitality economics impact overall country economics
• How the hospitality sector can improve their profits
• Challenges hindering the hospitality sector from growth
• Hospitality laws and profitability: the correlation
• The best ways the hospitality market can improve their finance management
• Finance management in hospitality: an overview
• Personalization as a tool for promoting growth in the hospitality sector
• Countries that benefit the most from the hospitality sector
• Inbound tourism: its impact on the global economy
• Tourism and hospitality as tools for economic growth

Hospitality management is a popular course; all students must complete a research paper to graduate. So, you ought to be creative with your paper, especially the title, so it does not look like anyone else’s. Let us look at some excellent hospitality management thesis topics:

• The best tourist attractions
• Tourism management perceptions according to various cultures
• Diverse views of hospitality management
• Can hospitality management be taught?
• An in-depth look at ways hospitality management can be trained
• Hospitality management training for restaurant workers
• Key elements in hotel management
• How hotel management can influence its customer satisfaction rates
• How many managers should a hotel have
• Management and hospitality: a comprehensive guide

The hospitality management sector is prone to many changes. So you can easily find a current topic for your research paper. As you check out the hospitality thesis topics highlighted below, take some time to read about anatomy research paper topics .

• How competitive is the hospitality management sector?
• Causes of the high turnover in the hospitality sector
• Strategies that guide management organizations in the hospitality
• Hospitality management in Australia
• How the hospitality sector does employee management
• Basic training elements for hospitality management
• What type of training do hospitality management practitioners go through?
• The value of hospitality management
• Changes in hospitality management brought about by the internet
• How online reviews influence the hospitality management sector

Choosing the right topic is the first step to writing a good research or thesis paper in hospitality management. However, many students struggle to prepare quality research papers. If you are one of such students, worry not because we have got you covered.

You can trust us with your research paper writing needs. Our writers will help you create a paper that matches your quality topic to earn you excellent grades. Contact our writers today and get your quality research paper in no time. Feel free to read more on biochemistry topics .

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Tracer Study of BS Hospitality Management Graduates of Pangasinan State University, Lingayen Campus for S.Y. 2015-2019

This study was intended to conduct a tracer study of BS Hospitality Management graduates of Pangasinan State University, Lingayen Campus for S.Y. 2015-2019. Quantitative descriptive design was utilized in the study. In gathering significant data, survey questionnaire was used thru Google Form and facilitated in social media. Researchers made use of appropriate statistical tools in analysing the data to secure substantial results and findings such as frequency and percentage. Salient findings of the study disclosed that majority of the graduates are employed in the Philippines and landed on jobs related to hospitality management. Recommendations include fortifying PSU Alumni Programs thru linkages and partnerships to stakeholders.

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Asia Pacific Journal of Education Perspective

This study aimed to determine the employability of the graduates of Bachelors of Science in Hotel and Restaurant Management of one State College in the Philippines. Descriptive quantitative design was used in this study. This study found that majority of graduates are successfully employed locally and internationally, but only few are working internationally because of extreme qualification and ample requirements. Majority acquired their first job in less than three months. Ironically, the graduates still had a struggle or difficulty in finding a job because of few job vacancies or lack of position or item. Most of them are working in the hotels and fast food stores. Most of them also have their jobs relevant to their field of expertise and are regular employees. Majority of them receive a gross monthly salary of ₱5,000 to less than ₱10,000 which may not be really and practically enough, especially for those who have family dependents and other special responsibilities. The place whether local or international, position, and type of company are factors to the type of salary the employee will receive. Those who work internationally receive more than those who work locally or in the Philippines. All of the skills (i.e. entrepreneurship skills, knowledge and technical skills, management and critical thinking skills, oral and written communication skills, human relation skills, problem-solving skills, and information technology skills) are believed to have been useful, helpful and relevant to their current employment.

Psychology and Education: A Multidisciplinary Journal

Psychology and Education

The alumni are known to be the best proof of a program's success in terms of jobs and roles held. Also, a strong source of input on the importance of the program of the Hospitality and Tourism management including the two-year course program (AAHM). This research was performed to assess the employability of the HM/TM and AAHM programs' graduates and also to collect feedback that could be used to enhance the quality of its education. The respondents are graduates of 2015-2019 and were identified using descriptive statistics. A guided questionnaire was used to gather data. Significant findings of this study indicate that 59% were employed wherein the status is subdivided into permanent, temporary, contractual, casual and job orders status in the different government and private business establishments. There are 16.2% who are self-employed and most are online entrepreneurs. It was also found out that most of the online entrepreneurs are involved in selling and baking of products which shows the same interest and a practice of the skills learned. Thus, showing that the graduates of both programs can easily find job aligned to their field of specialization as it was supported by the 59% who are employed.

IOER International Multidisciplinary Research Journal

IOER International Multidisciplinary Research Journal ( IIMRJ)

Ascertaining graduates' employment rate is one of the factors to consider in achieving the institution's vision and mission. Thus, researchers evaluated the employment status of BHRST graduates of the Bohol Island State University-Candijay campus from Academic Year 2015-2018 using mixed methods deploying a modified CHED Graduate tracer questionnaire. Findings revealed that most BHRST graduates are employed after graduation in hotel and restaurant business and landed their first job from one to six months as walk-in applicants in the Philippines. Salaries and benefits are the primary reasons for accepting or leaving their job, wherein P 5,000.00 to less than 10,000.00 are their majority initial gross monthly earnings. Lastly, it was perceived that communication skills and human relations skills are the beneficial competencies they learned from BISU and the OJT curriculum gives them an advantage for work.

Asia Pacific Journal of Education, Arts and Sciences

Research and Statistics Center

In securing job in the highly competitive global marketplace, a master's degree sets apart from other job candidates. With a master's degree, one will be eligible for more jobs especially for managerial position. This study aimed to trace the graduates of MIHM, determine the skills gained from MIHM program; identify the impact of taking MIHM program in terms of personal and professional aspects; determine the impact of the student outcomes (SO) to MIHM; determine the relevance of the courses taken in the current position; and test the significant difference on the skills gained when grouped according profile.

Lyceum of the Philippines University Batangas

Psychology and Education , Sheila Mae Diaz

This research study aimed to determine the employability of Hotel and Restaurant Management graduates of academic year 2017-2021 from Guimaras State College, Philippines. The study made used of the descriptive method. The quantitative method used survey questionnaire to gather data from two hundred thirty-six (236) graduates composed of 95(39.83%) HRST, 61(25.85%) BSHRM and 81(34.32%) BSHM. The data gathering instrument used by the researchers is the modified Graduate Tracer Study from the Commission on Higher Education (CHED). Snowball sampling technique was employed. Out of the 236 graduates there were 200 (84.75%) who were employed. Findings shows that there is equal opportunity among students enrolling in the HRM program was enjoyed by the graduates regardless of their sex and civil status. Majority of the HRM graduates were currently employed locally to HRM related jobs however, there are some who were underemployed and unemployed. In addition, there was a high employability rate among HRM graduates of Guimaras State College.The suggestions to further improve the curriculum concentrated mainly on classroom standards, teaching methods, career guidance activities, and facilities and equipment. To improve the classroom teaching methods, more industry exposures/actual training gained favorable responses while posting of job opportunities on bulletin boards and social media and providing computers with reservation software are also suggested.

Advance Knowledge for Executives

Advance Knowledge for Executives (AKE)

Objective: A postgraduate degree is an advantage to obtaining a higher position, although not a requirement. In line with this, this paper is of great importance as this study assesses the correlation between academic performance and work performance among the graduates of master's in international hospitality management. Method: A descriptive-correlational method was used among the total population of 40 graduates (2016-2020) utilising an adapted instrument from Koopmans et al. (2014). all data were treated using a statistical software known as PASW version 26 to further interpret the result of the study using an alpha level of 0.01 and having the following statistical tools: frequency and percentage distribution, Weighted mean and rank, Analysis of Variance and Pearson R. Result: Based on the result of the study, graduates were on the average level in terms of academic performance as to the comprehensive exam, and only 12.5 per cent were recipients of the Award of Academic Excellence. On the other hand, with regards to work performance, it was confirmed that graduates always manage to excel in the task and contextual performance. Conclusion: It was revealed that there is no relationship between academic and work performance statistically. Recommendation & Implication: It was recommended to the MIHTM program to further enhance the curriculum by creating an activity that would boost the collaborative and relating skills among Research Papers

International Research Journal of Social Sciences

Donald Patimo

This research aimed to describe the employability of the tourism management graduates of Northwest Samar State University (NwSSU), a state university in the Philippine Eastern Visayas Region. To achieve the desired result, the study employed a descriptive research design. The researchers extensively employed the Commission of Higher Education (CHED) Graduate Tracer Survey questionnaires to gather the needed data from the tourism management graduates of the university from SY 2011-2012 to SY 2014-2015. To analyze and interpret the collected data, the researchers made use of frequency counts, percentage distribution, ranking, and the stepwise multiple regression analysis. The majority of the tourism management graduates under study were female, single, young, and city-residents. Most of the tourism management graduates under study were employed immediately after graduation in rank-and-file positions. The best predictor of the employability of tourism management graduates was their location of the residence. With these, the employment support system of the university may fully activate in the first 6 months after graduation in tourism management. To improve further the employability of tourism management graduates, the OBEdized curriculum in tourism management may include the strong emphasis on communication and human skills trainings on all subjects offered.

Mark Justine Vicera

Every higher academic institution in the Philippines is geared towards the delivery of quality higher education to its clientele alongside various academic thrusts like research, extension and among others. The study is conducted to trace the employability status of the BSBA marketing management graduates of Palawan State University Coron campus from the school year 2018-2020. A quantitative research methodology was used in the study utilizing the standard tracer study questionnaire form of the Commission of Higher Education (CHED). The study was conducted on all twenty-eight (28) BSBA marketing management graduates of PSU Coron and was conducted through a combination of face-to-face and online interviews. The findings revealed that most graduates are female, unmarried and regular or permanent employees. The majority of the respondents work in the retail and wholesale trade located primarily in the Palawan province. Most of the participants are employed in rank-and-file or clerical positions whose monthly incoming ranges from P5000-P10,000. Ultimately, communication skills were the competencies gained by the graduates that are useful to their present jobs. It can be inferred that the BSBA marketing management graduates are currently employed and enjoying the corporate industry. The knowledge and skills they have gained from the university significantly improve their competence. Thus, the researchers recommend conducting a follow-up tracer study of the program to continuously assess the employability status of the graduates and propose measures to improve the curriculum of the program.

Academic Research International

Nurhazani Shariff

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Bachelor of Science in Hospitality Management, major in Hospitality Leadership (4 years)

Offered by the College of Tourism and Hospitality Management  – Department of Hospitality Management

Description.

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT  prepares graduates to become global leaders and managers for major hospitality industry segments by developing strategies that can be applied at the workplace from running world-class front to back of the house operations, building guest relations, managing financial transactions, creating marketing opportunities to cultivating business ventures. 

The program aims to achieve its goals and objectives through dynamic academic and research projects and activities geared toward quality life, business success, collaborations, partnerships, creative approaches and conduct of ethical practices.

The BS in Hospitality Management program has two areas of specialization: (1) Major in Culinary Entrepreneurship and (2) Major in Hospitality Leadership.

The BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT Major in Hospitality Leadership program prepares the students for exciting management careers in various dynamic industry segments such as restaurants, hotels, coffee shops, clubs, resorts, bed and breakfasts, inns, events, cruise and airline industry.  The blend of core business, authentic leadership, and ethical management courses offer the future hospitality professionals to become critical thinkers with practical experiences and passion for service.

Becoming Part of the Program

The University of Santo Tomas, in pursuit of truth, guided by reason and illumined by faith, dedicates herself to the generation, advancement, and transmission of knowledge to form competent and compassionate professionals committed to the service of the Church, the nation, and the global community.

I am a Thomasian. I carry the SEAL of Thomasian education. I am a S ervant leader, an E ffective communicator and collaborator, an A nalytical and creative thinker, and a L ifelong learner. With Christ at the center of my formation as a Thomasian, I am expected to demonstrate the following Thomasian Graduate Attributes ( ThoGAs ): 

SERVANT LEADER 

• Show leadership abilities to promote advocacies for life, freedom, justice, and solidarity in the service of the family, the local and global communities, the Church, and the environment. 
• Implement relevant projects and activities that speak of Christian compassion to the poor and the marginalized in order to raise their quality of life. 
• Show respect for the human person, regardless of race, religion, age, and gender. 

EFFECTIVE COMMUNICATOR AND COLLABORATOR 

• Express oneself clearly, correctly, and confidently in various environments, contexts, and technologies of human interaction.
• Work productively with individuals or groups from diverse cultures and demographics. 
• Show profound respect for individual differences and/or uniqueness as members of God’s creation. 

ANALYTICAL AND CREATIVE THINKER 

• Show judiciousness and resourcefulness in making personal and professional decisions. 
• Engage in research undertakings that respond to societal issues. 
• Express personal and professional insights through an ethical and evidence-based approach. 

LIFELONG LEARNER 

• Engage in reflective practice to ensure disciplinal excellence and professional development. 
• Exhibit preparedness and interest for continuous upgrading of competencies required by the profession or area of specialization. 
• Manifest fidelity to the teachings of Christ, mediated by the Catholic Church, in the continuous deepening of faith and spirituality in dealing with new life situations and challenges. 

PEO1:  Exhibit Christian leadership by promoting life advocacies through project implementation that aim for social and economic transformation

PEO2:  Practice effective interpersonal and communication skills through collaboration, use of information technology, and respect for cultural heritage and diversity

PEO3:  Assess industry-academe trends and issues to generate research and business undertakings in tourism and hospitality, through the basis of specific standards and criteria within personal, professional, societal, and ethical contexts

PEO4:  Employ a solid understanding of and the need for continuous upgrading of the managerial and operational competencies of tourism and hospitality, through reflective practice that is consistent with the global standards and Christian values.

Upon successful completion of the program, graduates should be able to:

PO1:  Apply hospitality leadership and management skills which shall advocate respect for the family, community, Church, and the environment towards the achievement of quality living;

PO2:  Examine the hospitality industry’s multiculturally diverse heritage, issues, challenges, and opportunities through effective interpersonal and varied modes of communication, creating venues for changes and conflict resolutions;

PO3:  Exhibit technopreneurial decision-making skills in addressing the tourism and hospitality industry’s issues and development through the conduct of research and execution of business plans that reflect a high level of professionalism, and adherence to ethical and legal practice (PO3); and

PO4:  Demonstrate full understanding of the operations of a professional food and lodging business in accordance with guest expectations.

In addition, graduates of BS in Hospitality Management, Major in Hospitality Leadership should be able to perform a core set of competencies necessary to successfully lead and manage a hospitality organization that promotes culture and traditions (PO5-HL).

Application Period: July to December of each year

Application Website

Release of Results: January 28 of the following year

Go to  THIS PAGE and look for the “College of Tourism and Hospitality Management” tab for the tuition fees.

Career Opportunities

General Manager

Housekeeping Manager/Supervisor

Resort Hotel Manager

Resident Manager 

Sales Manager/Supervisor

Revenue Manager

Food & Beverage Director

Front Office Manager/Supervisor 

Guest Experience Manager

Banquet Director

Rooms Division Manager/Supervisor

Lounge Manager 

Food & Beverage Outlet Manager

Shift Manager

Public Relations Manager 

Restaurant Manager/Supervisor

Reservations Manager/Supervisor 

Account Manager

Room Service Manager/Supervisor

Marketing Manager/Supervisor

Training Manager

Outlet Manager

Convention and Event Manager/Supervisor

Director of Operations

Since the program includes business-related courses, a BS in Hospitality Management graduate may also be a: 

Sales Representative

Commercial Account Specialist

Trainee Group Consultant

Marketing Analyst

Administrative Assistant

Sales and Marketing Manager 

Customer Analyst

Advertising Specialist

Management Personnel (4 functional areas-HR, Marketing, Operations, Finance plus IT)

Financial Analyst

Marketing Coordinator

Senior Manager of Strategy and Marketing

Merchandising Analyst

Advertising Manager

Marketing Coordinator 

Student Experience and Support

Department of Hospitality Management Facilities

The University of Santo Tomas provides student services that cater to academic, spiritual, and wellness concerns of students. These support units are found in the different parts of the campus and can be accessed by Thomasians. When the University shifted to distance learning, the services also transitioned to online services to continue addressing the needs of Thomasians.

Program Curriculum (New)​

Program curriculum (new).

Effectivity: A.Y. 2023-2024

This curriculum may have some changes upon the availability of new guidelines.

Effectivity: A.Y. 2021-2022

Effectivity: A.Y. 2019-2020

Effectivity: A.Y. 2018-2019

Program Recognitions

ASEAN University Network Quality Assurance Certification

CHEd Center of Excellence

Student Life

Mr Jose Marie Delgado Ouano III

Mr. Jose Marie Delgado Ouano III (Group General Manager of Summit Hotels and Resorts, including Crowne Plaza, Holiday Inn, Dusit Thani Resorts and Hotels, and Go Hotels)

Mr Benny Rosales

Mr. Benny Rosales (Head of Resorts and Director of Operations, Paramount Hotels; President of the Association of Human Resource Managers in Hotels and Restaurants)

Ms Melanie Siy-Pagkalinawan

Ms. Melanie Siy-Pagkalinawan (General Manager, Luxent Hotel)

Mr Matt Salcedo

Mr. Matt Salcedo (Food and Beverage Manager, Novotel Hotel

Ms Dennisse Gallardo

Ms. Dennisse Gallardo (Front Office Manager, Holiday Inn Ortigas)

The University of Santo Tomas is one of the leading private research universities in the Philippines and is consistently ranked among the top 1000 universities in the whole world. With academic degrees and research thrusts in the natural, health, applied, social, and sacred sciences, as well as business and management, the University continuously strives to make a positive impact on the society.

Visit Us: Espana Blvd., Sampaloc, Manila, Philippines 1008

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Courses Offered

Bachelor of science in hospitality management.

The Bachelor of Science in Hospitality Management (BSHM) core comprise the General Education (GE) courses prescribed by Commission on Higher Education (CHED) including much needed environment sustainability and food safety courses. The core management courses which include, accounting, basic Management and Marketing, Finance, Human Relations, Business Communications, the HM subjects in Rooms Division, Tourism, Materials Management, Food and Beverage Bar Management, Food and Beverage courses, Entrepreneurship, Facilities Design, Legal Aspects and the Professional courses under each specialization. Teaching learning methods hone competencies both for local and overseas employment. Language courses further propel the graduates in a market driven, customer service oriented global hospitality industry. All the specializations are replete with “hands-on” experiences in the school laboratories, field work and on the job training with prestigious industry partners. Careers for the graduates are diverse and fill the manpower needs of establishments or institutions concerned with rendering accommodation and food services to people away from home. Graduates can fill up much needed requirements for faculty in the many schools offering hotel and restaurant or related programs, likewise for entrepreneurship of related business because of their strong management/business courses.

BSHM course is available in Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP) where PWU is one of the institutions deputized by the CHED.

Bachelor of Science in Hospitality Management with Specialization in Cruise Line Operations Management

BSHM – Cruise Line Operations Management Specialization (a newly revised curriculum) is designed to prepare adventurous and sturdy students for a successful career in the exciting world of cruise liners. Aside from the HM skills in front office, food and beverage, communications, customer service, technology skills, the new curriculum develops the professional requirements of knowing the nature of cruise ship operations, work in a multicultural environment, wider issues on personnel, organizational behavior, security, safety and crisis management as well as cruise ship destinations and marketing. On-the-Job Training (OJT) onboard ship caps the training enabling the student to discover how operations are conducted on board the ship and grounds the students on the reality aspects of the job as well as motivate him further on the cruise ship profession.

Aligned with the legacy of PWU, all the specializations are implemented in an environment of training for social sensitivity, ethical professionalism and a deliberate advocacy for cultural heritage and the county.

Bachelor of Science in Hospitality Management with Specialization in Culinary Management

BSHM – Culinary Management Specialization equips the graduates with the culinary knowledge and skills in the traditional culinary discipline plus the competence in the management or business subjects. The new culinary curriculum has recently been evaluated and revised to add subjects like Gastronomy, Filipino Innovative Cuisine, French Cuisine, Asian Cuisine, Trendy Cuisine for a more global and trendy flair. Graduates are sought after as executive chefs and specialty chefs in hotels, restaurants and food services, and celebrity chefs or culinary writers.

Bachelor of Science in Hospitality Management with Specialization in Hotel and Restaurant Management

BSHM – Hotel and Restaurant Management Specialization enables graduates to use the technical skills of HM, and together with the management competencies, develop their abilities for critical thinking, decision making, initiating innovative strategies in the management of hotels and restaurants. New courses are in Fast Food Operations, Accommodations Management, and Legal Aspects in HM. Career paths start from staff to supervisorial, middle management to managerial positions in hotels, restaurants, bars, other food services, resorts, holiday centres, fast food enterprises, industrial, educational, hospital and health care services as well as all types of transport catering.

Master of Science in Culinary Arts

The Master of Science in Culinary Arts is a very timely program in the Philippines today since recent years have seen the surge of many culinary schools offering short term or baccalaureate degrees. There is a continuing scarcity of qualified faculty to teach in culinary schools. They must comply with the mandate of the Commission on Higher Education (CHED) requiring all higher education institutions (HEI) to align faculty with the appropriate master’s degrees. This situation has made the offering of the Culinary Arts program at PWU very relevant and strategic in meeting both the needs of the HEIs and professionals already teaching or who plan to teach culinary courses.

The program offers Research and Statistics courses which are necessary for those who aim to make Education their profession. There are diverse and advanced culinary courses included in the program making the graduates more qualified and competitive among peers in the culinary field of specialization both in the industry as well as in education and training.

Master of Science in Hotel and Restaurant Management

The program hones the students’ skills producing higher competence in the management of Hotels, Food and Beverage establishments as well as other related enterprises. The program also prepares the students to become good educators for faculty and leadership positions in schools offering courses in hospitality.

With subjects such as Advance Hospitality Perspectives, Food Service Systems, Strategic Management, Human Resource and Marketing Management, Advanced Nutrition, Advanced Menu Management and Event Management; graduates of this program will have a higher grasp of how systems management works in hospitality organizations making them potential industry leaders.

Doctor in Hospitality Management

As the global hospitality industry grows, there is an increasing demand for highly competitive hospitality professionals. This program provides all industry and academe practitioners an advanced learning in business management specializing in the hospitality industry. It aims to intensify their proficiency to appropriately respond to evolving industry requirements. It integrates into the program the core competency in hospitality management complemented by advanced management courses through practical applications of theories and in-depth research. The completion of the program requires a dissertation on the field of hospitality management.

The Bachelor of Science in Hospitality Management finds its roots in the establishment of the Philippine School of Nutrition and Food Science and Technology known as the PINFST with Dr. Ignacio S. Pablo as the Director. PINFST included three professional baccalaureate programs, the BS in Foods and Nutrition, BS Food Science and Technology and BS in Institutional Food Administration. The latter became the springboard for the present School of Hospitality Management (SHM) with its own specializations in Hotel and Restaurant Management (HRM), Culinary Management (CM) and Cruise Lines Operations Management (CLOM) in response to the increasing demand for professionals in the industry. It was given Department of Education and Sports (DECS) recognition on 1981, Philippine Association of Colleges and Universities Commission on Accreditation (PACUCOA) Level 1 progressing to Level II accreditation.

True to its original mission of responding to the needs of not only the industry but other stakeholders, the SHM programs have responded to new challenges, aligning with the country’s educational reforms of enabling the youth to acquire lifelong learning and ensuring that graduates have the necessary competencies to work amidst the continuous challenges of the workplace brought about by society’s needs today, globalization and technology. It has since imbedded ladderized course offerings to allow exit points where students can work and come back for more studies. At present the program is instituting changes for further quality assurance by adopting the outcomes-based approach to education mandated by Commission on Higher Education (CHED). The program has produced approximate 7,000 graduates that have significantly filled up the manpower requirements of industries related to commercial hotels and restaurants as well as institutional accommodations and food services in the broader sectors of society.

Full-Time Faculty

Dr. Abellana, Ephraimuel Jose L.

Cagadoc, Mabel Liza J.

Soliman, Josephine M.

Victoriano, Juanito Muhammad V.

Part-time faculty.

Atty. Pieraz, Inigo Gabriel C.

Santos, Noven V.

Message from the dean, dr. ephraimuel jose l. abellana.

Greetings from PWU and 100 years of excellence in education!

I wish to welcome each and every student and esteemed faculty member to the School of Hospitality Management, our second “home”!

The Philippine Women’s University, delivering quality hospitality education in the last three to four decades and as an Institution of higher education and learning, is celebrating our 100 years of existence. Our “home” has produced 7,000 hospitality management graduates who assumed various key positions at different levels in the industry, academe and business world, that anchors School of Hospitality Management’s vision, mission and core values. PWU was one of the pioneering schools that offered a Hotel and Restaurant Management program in the country and its continuous innovation in teaching pedagogy, classroom innovations and methodologies has contributed substantially to the growth and development of the hospitality industry.

In the next few years, you will join these distinguished men and women who are successful movers and leaders in the industry and the academe. I know in my heart, you have that grit, passion, focus of mind, readiness and sincerity in your studies in order to become successful in the future as businessmen and managers, industry researchers and innovators, or as passionate chefs in the next years to come.

I invite you all to have a fruitful academic engagement with us, so that you may have 100 reasons to be proud!

The Risk Management Practices of Hotels in Pangasinan, Philippines

• Amalia U. Giron-dela Cruz

The study aimed to determine the risk management practices implemented by selected hotels in Pangasinan, Philippines with the end view of improving the operations of the hotel industry in the province. The study focused on determining the extent of risk management practices by the selected hotels in Pangasinan along with the areas of operational risk, legal and compliance risk, strategic risk, and reputational risk. The study also dealt with the implementation constraints which are linked with the perceptions of the groups of respondents in the purview of providing a baseline reference for the risk management model. The descriptive method was used in this study which is the most popular approach used in the research project. In particular, a descriptive survey was used. It is a fact-finding study used to collect demographic data about people's behavior, practices, intentions, beliefs, attitudes, opinions, and perceptions (Dones, 2011). It uses a questionnaire to generate data prepared by the researcher (Ariola, 2014).In summation, the degree of implementation of risk management on operational, legal and compliance, strategic and reputation was not successfully practiced. The risk management practices when properly implemented will enhance the operation and increase the assets of the firms.

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Filipino Hospitality, A Look Back to Its Origin

Filipino Hospitality, Myth or Truth?

In this day and age, Filipino hospitality is sometimes perceived as a myth to promote the Philippine tourism or that the unusual kindness is just an act, full of insincerity and sycophancy in order to get something in return. This may be true in the eyes of people who don’t understand the origin of this trait that best describe the Filipinos among other nationalities.

Filipino Hospitality in History

A well-recognized Philippine historian, Teodoro A. Agoncillo, mentioned in his book, History of the Filipino People, that hospitality and most Filipino traits were acquired from the Malayan traditions.

Book Cover: “History of the Filipino People”

Origin of hospitality industry in the Philippines

The Malays, led by the sovereignty of a Datu, were known as the first to migrate and inhabit the Southern regions of the country; long before Ferdinand Magellan discovered the Philippines. It is in the small communities called barangays where most of the core traits of the Filipinos had developed.

This noble intention can be perceived negatively by others in some cases. The most common misconception of the Filipino hospitality is the thought that Filipinos are putting their guests, particularly the foreigners up on the pedestal because of inferiority and servility. The best example of this was when the Spaniards first step foot on the country.

In the contrary, the truth behind Filipino hospitality is the thought that no guest or visitor should get harm under one’s roof as Filipinos values the utmost loyalty of a friend to the extent that friends are treated as family. They also have a high regard to their family name and reputation that any reasons to be shunned by society is something to be avoided.

Filipino Hospitality in Families

Filipino hospitality knows no bounds whether you’re a foreigner or a fellow Filipino and being sensitive to the needs of a house guest knows no socio-economic status. If visitors come unannounced after meal time in any Filipino home, expect some snacks and drinks to be served.

Also, if a relative or a family friend will have to stay for the night, the most comfortable room and bed will be provided even if it means that some members of the family will have to share a bed for that evening. On the other hand, a typical Filipino visitor has always some sort of token or presents to offer the host whether it’s in a form delicacy or a new gadget from overseas. It is merely a small gesture of gratitude for accommodating them in spite of short or no notice at all and not because of anything else. So in actuality, Filipino hospitality goes both ways whether you are a visitor or if you are the visited. Very good to know whenever dropping by and you can expect to make friends quickly in this beautiful country.

Active traveller with a love for Asian food and Japanese anime.

Further Reading...

Sleeping in public

Talking About Money

Doing business in The Philippines

The “gentleman” etiquettes in the philippines.

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How green performance is affected by green talent management in tourism and hospitality businesses: a mediation model.

1. Introduction

2. literature review and hypothesis development, 2.1. the effect of green talent management on green performance, 2.2. the effect of green talent management on green organizational culture, 2.3. the effect of green organizational culture on green performance, 2.4. the mediating role of green organizational culture in the link between green talent management and green performance, 2.5. the effect of green talent management on green organizational citizenship behavior, 2.6. the effect of green organizational citizenship behavior on green performance, 2.7. the mediating role of green organizational citizenship behavior in the link between green talent management and green performance, 3. methodology, 3.1. participants and procedures, 3.2. measures, 3.3. data analysis, 4.1. demographic characteristics of the participants, 4.2. measurement model, 4.3. structural model assessment, 4.4. mediation analysis, 5. discussion, 6. theoretical implications, 7. practical implications, 8. limitations and future research, author contributions, institutional review board statement, informed consent statement, data availability statement, conflicts of interest.

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Share and Cite

Alkhozaim, S.M.; Alshiha, F.A.; Alnasser, E.M.; Alshiha, A.A. How Green Performance Is Affected by Green Talent Management in Tourism and Hospitality Businesses: A Mediation Model. Sustainability 2024 , 16 , 7093. https://doi.org/10.3390/su16167093

Alkhozaim SM, Alshiha FA, Alnasser EM, Alshiha AA. How Green Performance Is Affected by Green Talent Management in Tourism and Hospitality Businesses: A Mediation Model. Sustainability . 2024; 16(16):7093. https://doi.org/10.3390/su16167093

Alkhozaim, Sultan Mohammed, Fatimah Abdulaziz Alshiha, Emad Mohammed Alnasser, and Ahmed Abdulaziz Alshiha. 2024. "How Green Performance Is Affected by Green Talent Management in Tourism and Hospitality Businesses: A Mediation Model" Sustainability 16, no. 16: 7093. https://doi.org/10.3390/su16167093

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