business administration level 3 assignments

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Business & Management

Business Administration Diploma

The Level 3 Business Administration Diploma helps students learn much about how businesses work today. Our diploma shows how vital the role of office administrators is.

The course covers different parts of running a business. This includes how companies are organized, how offices work, and how to communicate well. This Business administration level 3 diploma is excellent for anyone wanting to start a business administration career. It can help them get good jobs in many types of businesses.

Level 3 / Quality Licence Scheme / PI411

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over 12 months and £ deposit

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Course introduction

The Level 3 Business Administration Diploma provides robust learning. It aims to teach critical skills in business talk, office tasks, and showing business information clearly. This course goes beyond simple one-on-one discussions.

Effective communication lies at the heart of business administration. This diploma emphasizes clear communication as a cornerstone of a productive work environment and successful project management. The course is structured as a comprehensive, job-ready program, equipping learners with skills and knowledge applicable across various industries and sectors.

This Business Administration level 3 course comprises eight detailed modules, with learner progress evaluated through tutor-marked assignments and activities. Upon completion, students receive a certificate of achievement from the Quality Licence Scheme, which outlines the valuable content covered in the course.

The modules will examine in depth how to;

• Work effectively with other people
• Carry out responsibilities effectively and appropriately within the business environment
• Ensure health and safety within the workplace
• Create and maintain professional and appropriate customer relations
• Store, retrieve and archive business data and information
• Use IT in information exchange

Successfully completing this course leads to a certificate of achievement from the awarding body, Quality Licence Scheme. This includes a unit learner summary, clearly showing employers the content of this valuable diploma.

Why study Level 3 business admininistration online?

A vital benefit of this Level 3 Business Administration course is its online delivery. This format provides accessible, flexible learning, allowing students to enhance their skills without sacrificing their current commitments. The distance learning approach, supported at every stage, caters to online and paper-based preferences.

Completing this diploma opens pathways to further studies in related fields or higher-level courses. It also provides a foundation for specialized business administration courses like event management or small holding management. This diploma is not just a learning journey but a step towards broadening career opportunities and exploring new professional avenues.

This Business Administration Diploma course is designed to provide a foundation from which you can develop expertise in critical areas such as business communication, administration, presentations and presenting business data accurately and informally.

Although we communicate with people daily via email, text, and phone conversation, this is often on a one-to-one basis. A business administrator is a person who coordinates larger volumes of communication between groups of people – and this takes skill and knowledge.

Required knowledge

The good news is that no prior learning knowledge or experience is essential to take this Business Administration Level 3 Diploma, meaning the programme is openly available to anyone wishing to study this fascinating subject or further their career in this area.

The Certificate of Achievement from Quality Licence Scheme is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your work.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).  

The course has been endorsed under the Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at  QLS  Level 3  against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.  

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.  

The Skills and Education Group’s knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.  

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales  

Course modules

• Module 1: Working Effectively with Other People
• Module 2: Carrying out your Responsibilities effectively
• Module 3: Work within your Business Environment
• Module 4: Health and Safety
• Module 5: Managing Customer Relations
• Module 6: Storing, Retrieving and Archiving Information
• Module 7: Using IT effectively to exchange information
• Module 8: Operating Office Equipment

Learner support

You will receive the Business Administration Level 3 Diploma manual, assignments and study guide plus tutor support by mail and email. Our student support team are also available for any other queries that you may have whilst completing your Business and Management courses . You can be assured that 12 month unlimited support is available for your home study Business Administration Diploma course, so there is no need to struggle or feel isolated during your studies.

NCC originally stood for the National Consortium of FE (Further Education) Colleges. This brought together the FE Colleges to achieve the best provision. Regular national meetings were attended by both Colleges and Government agencies who funded them. This was very helpful to them both to best deliver training to their students.

For more than 25 years NCC has supplied FE Colleges with learning materials as well as student marketing.

NCC now specialise in online training of a very high quality to students both self-funded, paid for by schools, employers and training providers.

Distance learning is the most flexible and convenient approach to studying. There is no need for you to attend college and you can study anytime, anyplace, anywhere that fits in with your lifestyle. Distance learning programmes are ideal for people who may have a job, family commitments, or any other commitment that won’t allow them time off to study.

Both our online and paper courses are completed via an online learning portal (LMS) which you can access after you receive your login details by email. Please ensure that you check your junk email if you do not receive your login details within 48 hours.

All learners will submit their assignments, receive feedback and correspond with their tutor directly through the LMS. If you require help from our support team, then simply email [email protected] .

If you opt for the online course, you will not receive any course materials through the post. Everything is available via the LMS.

If you opt for the paper version, you are simply paying for a study book to be printed and posted to your home, or place of work. You will use this book as a reference guide, but you will still be required to upload your assignments and correspond with your tutor via the LMS.

If you are unable to access our online LMS, we do have alternative options available, so please email [email protected] in order to request further support.

We recommend that you choose a course that will interest you and help you to achieve your ambitions. If you would like some advice, or further information, contact us here or dial 0333 3445 690 .

To purchase a course, simply click on the ‘Buy now’ button against your chosen course and follow the on screen instructions. Alternatively if you would prefer to purchase the course over the phone, call 0333 3445 690 and speak to one of our expert course advisors.

The cost largely depends on the type and size of the course. The course cost is determined by the expenses associated with its provision, taking into consideration the course's size and complexity, development costs, the presence of a study materials, and the level of tutor support required. Some courses also necessitate additional in-person assessments by assessors, which incur additional expenses and consequently affect the course's cost.

All prices are clearly stated on the course description page and will always be displayed prior to you committing to purchase a course.

Please note that there may be additional fees required should your course require an external invigilated assessment, such as A Levels, ICB qualifications etc. To clarify, please speak to a course advisor.

Once you've chosen your course, you have two options for enrolment:

• You can purchase the course online by clicking the "Buy now" button, which will enrol you automatically.
• Alternatively, you can call our helpline at 0333 3445 690 , and our expert course advisors will assist you in signing up for the course and arrange for the delivery of any requested additional learning materials to your address.

All courses are available to purchase in full or via affordable monthly payments over 12 months. A £29 non-refundable deposit is required for monthly payments, and you will be required to set up a monthly direct debit.

We do not require you to complete a credit check to sign up for monthly payments.

We guarantee that you will receive any course materials ordered within 5 working days of registering, but for many of our courses it may take no more than 48 hours.

The course materials are always sent to you via a tracked courier service, to ensure that you receive your study book within our stated period.

All the relevant information required to complete your course is available via the LMS. Additional research via the internet is encouraged, depending on the level you are working at, to bolster knowledge of the subject area.

There is no requirement to purchase any additional materials.

You will have access to a dedicated personal tutor whom you can contact through the Learning Management System (LMS) for assistance and guidance on any course-related matters. Your tutor will only initiate contact in response to your messages. If you encounter any difficulties reaching your tutor, please don't hesitate to email us at [email protected]

Many courses require you to submit work to your tutor during the period of study, and your tutor will assess your work and provide feedback to you within 10 working days. Your tutor is available to you as much as you need them.

Please note that the course includes tutor support for a duration of 12 months. If you require additional time, please inform us, and we will make every effort to provide you with an option for a paid extension, if feasible, to assist you in completing your course.

Please be aware that our tutors are actively assisting multiple learners, and to ensure they are not inundated with excessive workloads, we have implemented a policy limiting learners to submitting a maximum of three units of work for evaluation at any given time. We recommend that you upload your completed units as you finish them. This way, you can benefit from your tutor's feedback to enhance your future assignment submissions.

Your work will be marked and feedback returned to you within 10 working days after submission. This is because our tutors are required to provide detailed, considered feedback to our learners that may take a while to formulate. We find that by working this way, our learners actually complete their course in less time, as they rarely need to submit an assignment more than twice.

Whilst it is possible to submit multiple assignments at the same time, we advise that our learners submit only one at a time. We want our learners to develop as they progress through their course, and find this is best achieved when a student embarks on a new module having taken into account tutor feedback from the previous submission.

Kindly note that our tutors are currently supporting multiple learners simultaneously. In order to maintain a balanced workload for them, we have established a policy that restricts learners to submitting a maximum of three units of work for evaluation at any given time.

Depending on the course you have chosen, and the amount of time you can commit, it could take from 6 weeks to 12 months to complete your course. Your end of support date is when you need to have your course copmpleted by in order to be able to be certificated, this is usually 12 months from purchase.

The duration of the course is largely down to you. The beauty of home learning is that it allows you complete flexibility to fit your studies around your lifestyle and other commitments. You can dedicate as much, or as little, time as you want to your studies - no one will be chasing you for your work or asking why you haven’t submitted an assignment.

We do strongly recommend, though, that before you purchase a course you assess your ability to commit the necessary time to completing the course in a timeframe that will not leave you losing your motivation.

All of our courses are accredited, so you need to show that you have acquired the knowledge to pass the course – this may involve sitting an examination, but it depends on the course you have chosen.

Some courses require you to be continually assessed throughout the course, while others may require an end of course exam or assignment (which may be completed at home) to be submitted to your tutor.

Certain types of qualifications, A-levels and GCSEs for example, do require you to sit invigilated exams at a registered test centre. You will need to organise and pay for the examinations yourself, however full details of what you need to do will be available from the centre who are delivering the qualification.

If in doubt, please email [email protected] , NCC can then discuss or put you in touch directly with the course provider.

All of our courses are accredited and you will receive a certificate upon successful completion of the course.

For more information about this please see the section of the website that details how awarding bodies work and what the different types of qualifications are: https://www.ncchomelearning.co.uk/awarding-organisations

Yes, you can take as many courses as your time allows, but we would recommend that you clearly evaluate how much time you can commit to your courses of study.

The good news is that if your circumstances change you can always take a limited break and come back to your studies to save your paid for support.

If you decide to enrol on more than one course at the same time, speak to our enquiries team for any bundle deals or offers.

Certainly, in most instances, there are no geographical constraints on where you can undertake your studies. However, it's important to note that specific courses may be subject to geographical limitations imposed by the Awarding Organisation, and these restrictions will be clearly stated in the course description.

You just need to be aware that all tutors are based in the UK and work may need to be submitted to them via post, although in most cases e-mail can be used.

Where the course requires that you sit an invigilated exam at a test centre, there are many exam centres outside of the UK. However, we would advise that you check with us before purchasing one of these courses if you want to study from abroad.

If, after receiving the course, you decide it isn’t the right course for you, you may return the materials within 14 days, provided you have not yet submitted any coursework for evaluation. Please note that you will be responsible for covering the return shipping costs. We will refund your payment, minus a non-refundable deposit of £29. Additionally, you have the option to select an alternative course that better matches your goals and aspirations.

For any help on cancelling your course please email [email protected] , we will only deal with cancellation enquiries via email.

Totum is the new brand for UK student cards and replaces the old NUS student card. NCC students are eligible to sign-up for the Totum card where applicable, giving access to a multitude of retail, food and travel special discounts. For more information, you can visit their website: https://www.totum.com/

If you'd like some more info about this course, just pop in your details, and one of the team will be in touch with you shortly.

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Reviews from learners who completed...

“Easy to enrol”

Easy to enrol. Affordable payment options.

Debbie , 9 February 2019

“Great Experience”

I enjoyed the whole experience. My tutors feedback always helped build my confidence, making moving onward very easy. I will be looking at more courses with NCC.

Jane, 23 May 2017

“Brilliant support”

Brilliant feedback and support. Don't have to wait long at all for a reply when I need help, and work is marked virtually the same day.

Kate Watkins, 16 May 2016

“Really enjoyed my course!”

I have really enjoyed my course, I have learnt a lot and enjoyed doing my assignments and getting feedback. I would recommend this course to anyone in administration that wants to learn more as the tutors give you all the support you need and are available to talk to. It has filled me with a great sense of achievement knowing that I have down my best. I possibly will be undertaking another course using this site, I am just waiting for the right one to come along. I am wanting to look at doing a basic Marketing course as I do work for that department being the Admin assistant. Thank you for all your help throughout this year.

Lois Williams, 10 May 2016

“Excellent”

Tutor (Helen O'Byrne) was extremely helpful and efficient at providing feedback. Whole process was very enjoyable and easy.

Carly Lancaster, 30 March 2016

“Would throughly recommend!”

Really helpful tutors, went through a family bereavement and tutors were very understanding in regards to my coursework, can't fault them. Always helpful in their feedback. Would throughly recommend to anyone looking to earn an extra qualification! 5 stars for a reason.

Alice Cook, 14 March 2016

“Enjoyed learning with NCC”

I just want to thank to my tutor for her help, support and constructive feedback. I enjoyed learning with NCC.

Sarolta Benes, 3 February 2016

“Looking forward to the next one!”

My tutor was a great help throughout all of this. She was on hand to answer questions I had at the start of the course and was efficient with her feedback. I really enjoyed this course and am looking forward to the next one!

Katie Robinson, 3 February 2016

“Business administration Diploma”

Was an interesting course. There was a lot of questions that were repeated but was put in a slightly different way word wise. The feed back came back quite quickly. This is the second course I have done with NCC and I find them really trustworthy

Danielle, 22 December 2015

“Ray was a great tutor”

I would like to thank Mr Rew for all his support throughout my units, He continually gave me regular and fast feedback, which enabled me to get on with my units and complete the course in a much shorter time, which is always my preference when I am doing courses.

Alison Bevan, 3 September 2015

“Interesting and informative”

I enjoyed the course and found it interesting and informative. Also, tutor Ray Rew provided valuable guidance and support throughout.

Sara Thompson, 12 November 2014

“Prompt and efficient - very helpful”

I thought that the office staff at NCC Resources were extremely helpful. All of my queries were answered promptly and efficiently. I felt that I was supported throughout my course. My modules were marked very quickly, and the tutor gave useful feedback. Maybe the course handbook could be a little more visually appealing (including photos etc.) and perhaps some of the questions could have more evaluation, for example asking students to evaluate how effective their organisation is in certain areas.

Sarah Bartel, 24 October 2014

“A great distance learning provider”

By completing modules I was able to show my understanding of the subject and create a portfolio that I can keep to prove my knowledge. NCC is a great Distance Learning Provider, excellent service and fantastic value for money. I have recommended you to my colleagues, and will definitely study again.

Danielle Beaumont, 11 August 2014

“Good”

There were times this particular course was frustrating as it appeared to ask the same questions a few times - only worded slightly differently, so if you answered a question thoroughly you found that you were repeating yourself. There may be method in this type of questioning but as an experienced office person I personally found it a little annoying. Other than that small gripe the customer service and tutor support was excellent. This is the second course I have entered into through NCC (previously HR Diploma Level 3) and I am sure I will do more in the future. I am looking forward to receiving my certificate in due course.

Janet Thomas, 2 July 2014

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Level 3 Diploma in Business Administration

Who is it for.

To achieve this qualification you will be employed in an administrative role with a high degree of autonomy. The diploma is an opportunity for you to develop understanding of and skills in a wide range of administrative activities such as information management, event co-ordination and implementing procedures and systems. You will demonstrate essential business skills such as decision-making, resource management and project management whilst showing how your work contributes to the wider strategy of your organisation or department.

What topics does the qualification cover?

• Communication in a Business Environment: different styles of communication, planning communications, in a wide range of situations and developing your communication skills.
• Principles of Business communication and information: including negotiation in a business environment, the development and delivery of presentations, the creation of bespoke business documents and the use of information systems.
• Principles of Administration: management of an office facility, health and safety in a business environment, supervision of an administration team, event organisation and minute taking, chairing, leading and managing meetings.
• Principles of Business: knowledge and understanding of business markets, business innovation, growth, sales, marketing, financial management and business budgeting.
• Manage Personal and Professional Development: identify personal and professional development requirements, fulfil and maintain a personal and professional development plan.  

Plus a range of options to choose covering a variety of tasks and skills such as: work responsibilities, bespoke document production, events and meetings, communications, customer service, manage information and data, innovation and change, health, safety and security of people, premises and property, information technology, leadership and management.

Programme structure

You will provide evidence of your work practice, including completing assignments, case studies, written accounts and providing work products. Evidence is uploaded to an e-portfolio which is available 24/7 on computers, tablets and mobile devices.

An Open University assessor will observe work-based practice on at least one occasion, assess evidence uploaded to the e-portfolio and provide developmental feedback.

You will have access through VQLearner Home to online resources specific to your qualification and links to suggested further study with The Open University.

Support will be provided throughout the qualification by the VQAC Learner Support Team.

If you are interested in this qualification, find out how to register or email us with any additional questions you have.

Find out how to register

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Business & Administration Level 3 NVQ Assignments And More

Subject: Business and finance

Age range: 16+

Resource type: Lesson (complete)

Last updated

29 December 2021

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PLEASE NOTE; The Assignments are examples only and are to be used as guidance only. They must not be copied or you will be guilty of plagiarism. Any Questions please dont hesitate contacting me

All 4 units in the mandatory group

Manage own performance in a business environment Evaluate and improve own performance in a business environment Work in a business environment Communicate in a business environment

27 credits from the optional units are;

Unit 6 Unit 12 Unit 21 Unit 30 Unit 35 Unit 36 Unit 82

Supporting evidence + Extra assignment included

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Level 3 Business Administration Course

£ 299.00

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Enrolment length:, study method:.

Studying for our Business Administration Level 3 course teaches students the key concepts and a range of administrative techniques required to work within a business. The course teaches many different admin systems and covers the role of administration work with large and small corporations as well as how to manage a team within a business environment.

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About this Course

Our Business Administration Level 3 course is designed to teach learners a range of different skills and techniques which are required to work within a company. The course is geared towards teaching of the skills needed to work in small team environments within a company and complete administrative tasks with the highest level of accuracy and efficiency as possible.

Upon completion of this course students receive a Quality Licence Scheme certificate and an OLC Certificate. All certification fees are included in your course fees.

Certification

To gain this Business and Administration Level 3 course you will need to submit, and pass, all of the tutor marked assignments. There are six assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus.

All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.

All of our students are given access to our online campus through their own personal login and password. Once logged in you can access your course materials, lessons, resources and assignments in your own time. Assignments are uploaded through your account and the process is easy intuitive. Our online campus includes:

• 24/7/365 access to all of your course materials- all lessons, assignments and resources are available from the moment you enrol
• Instant access to your course after you enrol- start studying immediately!
• Integrated chat and messaging systems so that you can contact your tutor
• Online assignment uploads to save time in returning marks and feedback.
• Links to further resources and information available on courses
• Self-led learning on all courses- study in your own time and work through your assignments at your own pace
• Safe e-portfolio of your work is kept under lock and key on our secure servers
• Progress bar to show the work you have completed and how many tasks you still have to complete on your course
• Detailed help centre with step-by-step instructions on getting the most from your course and how to upload assignments and contact your tutor

The most important tool that all of our students have at their disposal is their tutor. When studying for a course with us you are assigned a personal tutor with indepth knowledge and experience in your chosen subject.

You are strongly advised to make use of your tutors expertise and ask questions about the course content. Your assignments are marked by your personal tutor and detailed feedback is given. As well as this your tutor will provide you with pointers and advice on where you can improve- this helps you to get the most from your courses and constantly improve your skills.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60.

As well as this we operate a 14 day money back guarantee on every one of our courses- that’s how confident we are of how you will love studying with us!

Course Content

This course assesses the following units:

Unit 1: Working in a business  environment

• Understand the importance of working with others
• Know the benefits of diversity in a team
• Understand legislation in place relating to equality and diversity
• Maintaining security and confidentiality within an organisation
• How to protect data and information from security breaches
• Carry our risk assessments and understand how to deal with hazards in the workplace

Unit 2: Working with others in a team

• Understand how to support an organisation in achieving the goals and purpose which they set out to do
• Explain how to work as part of a team to achieve shared goals
• Analyse methods of communication used in a team
• Understand how to deal with issues that can occur in business teams
• Gather and use feedback to improve performance and productivity

Unit 3: Customer Service

• Deal with requests and queries in a professional manner
• Keep clients informed or progress and outcomes
• Work with colleagues to deal with requests
• Pass customers to other colleagues
• Understand why issues may occur and how to deal with these
• Understand the importance of consistency
• Understand how to continually work to high standards to improve customer relations
• Understand how to boost a client’s confidence in you and the organisation you represent
• Recognise the importance of customer retention and how not to lose clients
• Understand how to develop long-term relations with customers that creates loyalty

Unit 4: Planning and organising meetings

• Understand the role of the meeting planner, chair and minute-taker
• Assess and choose the right setting for meetings and ensure they are suitable
• Produce documents and information needed for meetings to take place
• Identify resources that are required for a meeting to take place
• Take minutes in a meeting to record outcomes

Unit 5: Producing documents in a business environment

• Understand different types of documents that may need to be produced in a business environment
• Understand the various styles that companies use to create documents
• Know of the resources and software packages that may be utilised to create quality documents
• Use images, charts and diagrams within a document to explain further information
• Check and analyse a document after completion to ensure that it is accurate and ready to be sent to external sources

Unit 6: Supervising a team in a business environment

• Understand the purpose and benefits of teamwork
• Methods of communication
• Understating group dynamics and playing to each person’s strengths
• Motivating and supporting a team in a business environment
• Assessing and giving feedback on performance for those in your team

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Assessments

To pass this course learners must pass 6 assignments. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.

Quality License Scheme Certification

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Quality License Scheme Certificate

All Certification Costs Included

Frequently Asked Questions

Learn more about this course and others that we offer. If you still have any questions, simply contact our course advisors on 0800 772 0887 or email [email protected] .

What is included in this Level 3 Business Administration Course course?

All of our courses come with everything you need. Your lessons, tuition and certification costs with the Quality Licence Scheme are included in the cost of this course. There is nothing else that you need to buy or pay for in order to finish the course and get your certificate.

Is this course regulated?

The course has been endorsed under the Quality Licence Scheme.  This means that Oakwood Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at the level shown against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Oakwood Home Learning to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The  Quality Licence Scheme  is part of the  Skills and Education Group , a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations;  Skills and Education Group Awards  and  Skills and Education Group Access . Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Do I have to sit an exam?

No, there are no exams for this Level 3 Business Administration Course. Everything is assessed through coursework and assignments which you can submit at anytime within the enrolment term.

Am I assigned a tutor for this course?

You are! Once you have enrolled then you will have an assigned tutor, this person is the one who will be marking your work, providing feedback, and passing your work. If you need to speak to your tutor at any time throughout your enrolment then you can message them via the campus and they will reply within 24 hours of our working hours.

Can I speak to someone before I enrol?

Of course! We have course advisors and a customer service team in the office Monday to Friday 9am until 5pm who will be happy to help and answer any questions that you may have. You can call us on 0800 772 0887, email us at [email protected] or we even have a live chat facility.

Do I need to buy anything else for this Level 3 Business Administration Course course?

Everything that you will need will be provided to you when you enrol, you will also need to complete some of your own research too. Buying text books and other resources can become costly so we don’t ask you to or recommend buying anything, there is lots of free and very useful information online!

How long do I have to study?

The enrolment term is 12 months, however, as long as you complete all of the written assignments and practical tasks (if applicable) then you can complete the course sooner if you wish. If you need any additional time after the 12 months then you can also extend which costs £60 per month and you can do this as many times as needed.

What are the payment options?

There are various payment options for this Level 3 Business Administration Course course. The first option will be for you to purchase the course and pay in full upon enrolment. The second option is the pay monthly option, this is completely interest free and splits the cost into 12 monthly payments. Finally, we can send an invoice with 30 days payment terms if your employer will be funding the cost of the course – if you would like this option, then please ask your employer to get in contact with us so we can provide them with the details we will need.

Do you offer any funding for the course?

Unfortunately we don’t offer any free or funded courses but you can split the cost into 12 monthly payments which is completely interest free.

How do I log in and access my course?

Once you have enrolled then you have access to the campus right away to get started on your course. You can log in by going to our website and clicking ‘Log in’ at the top right hand side of the page. Your username is the email address that you used to enrol and your password is the one you created at the checkout when enrolling.

How do I see my course material/resources?

Everything that you will need for your Level 3 Business Administration Course course will be accessible on our online campus. You can select the online and paper versions of most of our courses too, if you select this option then there will be an additional £35 cost, this covers the cost of us printing out a full course pack in a ring binder folder and sending out via Royal Mail 1 st Class, Tracked & Signed delivery.

When will I receive my certificate?

Once you have completed and passed all units and your course is paid in full (either paid in full upon enrolment or if paying monthly then the remaining balance paid or monthly payments complete), then we can request your certificate from the Awarding Body. Certificates take 6-12 weeks to arrive with us, and once we receive them, we will then contact you to confirm the address to post them. Certificates are sent via Royal Mail 1 st Class, Tracked & Signed delivery.

What happens if I fail an assignment?

If you fail an assignment, then please do not worry! You can resubmit your assignment as many times as needed until you pass. Each time you submit an assignment then your tutor will mark it and provide feedback, you can then make the amendments and resubmit and have the new version marked again.

How long does it take to mark my work?

We have a marking timescale of 5 working days from the submission, your tutor will mark your work and provide feedback with if you need to make any amendments to enable you to pass. Please note, we do ask that learners don’t upload more than one submission at a time as this will delay the marking not just for yourself but for other learners too.

Do I have to attend or view any live/virtual lessons?

You don’t, everything is in written, text, image and diagram format. You will have access to the campus 24/7 to be able to log in and complete your work. You won’t need to view any videos or audio lessons.

What device can I/shall I use?

As you will have assignments to write and type up for submission then we would recommend using a computer or laptop for this as you will need to use a software such as Microsoft Word or Google Docs to type these. You may also be able to use an iPad/tablet for this. You can use a smartphone if you wish but you may find it difficult and it would probably be easier on a larger screen/device.

How do I complete my assignments?

Once you have enrolled and accessed the campus you will see your assignment tasks and criteria of what needs to be covered in each assignment.

Fully supported by an online tutor

Our courses come with full tuition from an expert tutor. Your tutor is contactable by our messaging system and the same person will provide feedback on your assignments. We also have a dedicated admin team on hand to help over the phone, through live chat and by email.

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5 working days for feedback on assignment

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Get help and guidance every step of the way from your personal tutor. Support is unlimited and so are the number of attempts you can have on each of your assignments.

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Earning a course online gives you the same accreditation as it would if you studied in a traditional college.

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Study through our online campus where you will have access to everything you need. All of your lessons, materials and assignments are housed right in your account. Get support from your tutor through the online messaging system and track all of your progress conveniently in one place. Your feedback is accessible any time so you know exactly what you need to do next.

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Business Administrator

Designed as an entry level role into Business Administration, the Level 3 Business Administrator apprenticeship offers practical knowledge and skills from planning and organising, to record keeping and quality control.

• Qualification level: 3
• Typical Entry requirements:  Level 2 Maths and English
• Duration: 12 - 18 months
• Professional registration links:  Associate Member of CMI (ACMI)

Who is it for?

Business Administrator, Business Coordinator, Team leader or Supervisor.

Responsibilities

• Record and document production
• Decision making
• Communication
• Stakeholder management
• Project management

This apprenticeship standard has been allocated a maximum funding cap of £5,000, which is the anticipated full cost for delivering this standard and the end point assessment.

Key Documents & Guidance

How it works.

The Business Administrator apprenticeship is an exciting work-based route towards developing Business Administrators and includes work-based learning, which means that the apprentice is in paid employment for the duration of their apprenticeship and receives on the job training and support.

Backed by our Royal Charter

We are the only professional body able to award Chartered Manager Status. On completion of your apprenticeship, you will be eligible to apply for for Foundation Chartered Manager, which puts you on a development pathway to full Chartered Manager status

CMI Support

A support package can be offered alongside apprenticeships giving unlimited access to online resources mapped to the apprenticeship journey, as well as in person support for the apprentices, access to the CMI community and mentoring during their apprenticeship

Professional Development

The apprenticeship delivers a professional pathway and the ongoing development of knowledge, skills and behaviours required by employers

Supported Digital Delivery

Digital support is available, with content and practical resources mapped to the apprenticeship standard

Common Questions

Which training providers will be able to deliver it.

To be able to deliver an apprenticeship a provider must be registered on the apprenticeship provider and assessment register (APAR).

If you are looking to become a provider, you can find more information here .

Want to find a training provider? Find a centre .

How is it assessed?

All apprenticeships are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve their apprenticeship and receive their certificate.

Assessment method 1: Knowledge Test - a multi-choice test to last a maximum of 60 minutes which includes 50 equally weighted multi-choice questions with four possible answers. The Knowledge test typically needs to be passed before the apprentice progresses to the Portfolio-based Interview and Project Presentation.

Assessment method 2: Portfolio-based Interview - The apprentice is required to prepare a portfolio of evidence during the on-programme phase of their apprenticeship, which showcases their best work. The interview which lasts 30-45 minutes, assesses understanding and learning shown in the Portfolio; the Portfolio is not directly assessed.

Assessment method 3: Project Presentation - The apprentice is required to prepare and deliver a presentation (followed by questions and answers) on a project they have completed or a process they have improved. The project is submitted to the EPAO who provides a question to answer in the presentation. This assessment method will typically last 30 minutes (the presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session).

How is the apprenticeship quality assured?

The Institute for Apprenticeships and Technical Education (IfATE) regulates the quality of apprenticeships. The IfATE’s role is also to advise on setting funding caps, and approve apprenticeship standards and assessment plans.

Is this apprenticeship certificated?

Yes – apprentices that successfully complete all parts of the Apprenticeship will receive a full apprenticeship certificate. This will be in addition to any qualifications that are taken as part of the apprenticeship.

Start your apprenticeship journey today

Looking to start your journey or need a little more information? Find a centre, or get in touch with the team about Partnering with CMI today. Get in touch Find a centre Become a centre

Management Apprenticeships

Level 5 Operations/ Departmental Manager

For mid-managers, Level 5 focuses on developing core management skills such as managing resources, recruitment and information management.

Level 6 Chartered Manager Degree Apprenticeship

For middle and senior managers, the CMDA offers the triple guarantee of a quality degree, on-the-job experience and a professional pathway for future development.

Level 7 Senior Leader Apprenticeship

For strategic leaders with senior management responsibility, the SLA develops the strategic leadership skills of those responsible for the overall performance and long-term sustainability of their organisations.

Find a centre

Find a training provider near you to get started on your apprenticeship journey today.

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Flexible Payment Options

Enrol today from £9.99 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Diploma in Business Administration (RQF) Level 3

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To find out more, simply submit your details below.

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This Course at a Glance

The NCFE Level 3 Diploma in Business Administration RQF (601/3965/1) is a job-ready qualification that prepares learners with the skills and knowledge to excel in any business administration role. It will teach you the expertise needed for such a role, including business communication, administration, delivering presentations and presenting business data.

If you are working, or would like to work, in a business administration role within any sector or industry, this course is for you. Business Administration at Level 3 is ideal for those who are new to the role or who have just begun working at such a level to build the required skills and knowledge base. The units and structure of this qualification are based on the Skills CFA NOS for Management and Leadership qualification.

How does the course work?

Studying for a Level 3 business administration qualification online means being in control of your study schedule; there will be no time-consuming classes to attend or commutes to endure. You can simply log on to our online portal where you will be able to find all of the learning materials needed. Once enrolled, you will be able to work in your own time, at your own pace.

learndirect will support you with everything you need to make the most out of your course. Our tutors are available via email, phone, or through the online portal. You will also have access to a friendly community of like-minded students that can help you and share ideas on course topics.

On average learners will take between 6 - 7 months to complete this course.

Module One: Communicate in a business environment (Y/506/1910)

On completion of this module you will:

• Understand business communication models, systems and processes
• Be able to communicate in writing in business
• Be able to communicate verbally in business

Module Two: Manage personal and professional development (T/506/2952)

• Be able to identify personal and professional development requirements
• Be able to fulfil a personal and professional development plan
• Be able to maintain the relevance of a personal and professional development plan

Module Three: Principles of business communication and information (R/506/1940)

• Understand negotiation in a business environment
• Understand how to develop and deliver presentations
• Understand how to create bespoke business documents
• Understand information systems in a business environment

Module Four: Principles of administration (Y/506/1941)

• Understand how to manage an office facility
• Understand health and safety in a business environment
• Understand how to take minutes of meetings
• Understand how to chair, lead and manage meetings
• Understand how to supervise an administration team
• Understand how to organise events

Module Five: Principles of business (D/506/1942)

• Understand business markets
• Understand business innovation and growth
• Understand financial management
• Understand business budgeting
• Understand sales and marketing

Module Six: Develop a presentation (K/506/1913)

• Understand how to develop a presentation
• Be able to develop a presentation

Module Seven: Deliver a presentation (M/506/1914)

• Understand the principles underpinning the delivery of presentations
• Be able to prepare to deliver a presentation
• Be able to deliver a presentation

Module Eight: Analyse and present business data (M/506/1945)

• Understand the analysis and presentation of business data
• Be able to analyse quantitative and qualitative business data
• Be able to present the analysis of business data

Module Nine: Negotiate in a business environment (H/506/1912)

• Understand the principles underpinning negotiation
• Be able to prepare for business negotiations
• Be able to carry out business negotiations

Module Ten: Provide administrative support for meetings (H/506/1876)

• Understand the administration of meetings
• Be able to make administrative preparations for meetings
• Be able to support the administration of meetings

Module Eleven: Participate in a project (F/506/1934)

• Understand how to manage a project
• Be able to support the delivery of a project

Module Twelve: Implement change (T/506/1929)

• Understand the principles of change management
• Be able to plan the implementation of change
• Be able to manage the implementation of a change plan
• Be able to evaluate the effectiveness of the implementation of change plans

Module Thirteen: Understand the legal context of business (D/506/1939)

• Understand the legal framework within which businesses operate
• Understand the principles of business governance
• Understand how contract law affects a business
• Understand the requirements of employment law
• Requirements

Entry Requirements

Learners will need to produce full and articulate answers to questions. As this is a Level 3 qualification, learners will need to have a good standard of written and verbal communication skills (written skills, for example, would need to be at Level 2+ but ideally Level 3).

Minimum age restriction

You must be aged 16 or above to enrol on this course.

Average completion timeframe

The average time it takes to complete this course is 12 months.

Assessement requirements

Your assessments will consist of: Q&A, Essay, Case Studies, Projects, Observation, Witness Statement

Placement or Practical required

Learners will need to be working in a supervisory administrative role, supervising a team, giving performance reviews. Learners need to be doing personal and professional development (e.g development plans in place and time scales for the future, tracking their progress). You will also need to be supporting administrative meetings and communicating in a business environment, as well as developing and delivering presentations, implementing change and participating in projects. The learner must have a supervisor or manager who can verify work when necessary, as per the criteria. Please note that the term 'verify' does not mean the same as 'signing work off' - it is someone who can confirm that the learner did what they are saying they did. Our assessor will make the judgement as to whether the work submitted meets the criteria.

If placement or practical required, when?

Learners need to be in a suitable work environment in order to apply the principles of Business Adminstration and demonstrate competencies. The work environment can include temporary work placements, voluntary positions etc. Whilst passed experiene will /can be used within the evidence, it must be recent work and cannot be relied upon as the sole source of evidence, therefore a placement/environment is required.

Is Membership Required?

No membership is required

Observation by us required

Learners will be observed by a work-based mentor during the course.

Additional requirements

Although some units can be achieved from a theoretical perspective, there are some units that include 'work based' tasks. For example, in unit 5 the learner is required to produce a personal development plan that is counter-signed by a line manager. In unit 7, the learner is asked to identify a meeting that is taking place and to provide a detailed descrption of why it is taking place. In unit 9, the learner has to develop a presentation, and in unit 10 they are required to deliver it. Unit 11 is about negotiating in a business environment.

Certification Timeframe

You should receive your certificate in 12 weeks, but that can be extended if an EQA sample is required.

Course Fees

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

This is a knowledge based course with practical aspects that will need to be demonstrated. 

You'll be assessed on the tasks you do at work and you will have to create a portfolio of evidence to show what you've achieved. Your qualification will be awarded once that portfolio has been signed off by your tutor.

Qualifications

On successful completion of our NCFE Level 3 Diploma in Business Administration (RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (601/3965/1). This course has also been assigned 58 credits.

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

NCFE is a registered educational charity and has a strong heritage in learning, going back over 150 years. With a buzz that sets it apart, NCFE is proud to be recognised for its exceptional customer service and friendly approach. We're a values based company and our values are at the heart of everything we do.

NCFE’s extensive product catalogue includes a wide range of general and vocationally related qualifications in a variety of subject areas, as well as Competence Based qualifications/NVQs, and Functional Skills qualifications.

NCFE is recognised as an Awarding Organisation by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation) in Northern Ireland.

Developing Your Career

Upon completion of this diploma, you can go on to study further in areas such as:

• Level 4 NVQ Diploma in Business Administration
• Level 3 Diploma in Customer Service
• Level 4 NVQ Diploma in Customer Service
• Level 4 Diploma in Management
• Description

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Level 3 Diploma in Business Administration

This TQUK Level 3 Diploma in Business Administration course will help you develop your knowledge to help your career in business administration flourish.

Course duration

Up to one year.

Course outcome

On successful completion of this course, you will achieve a Level 3 Diploma in Business Administration from TQUK.

Entry requirements

There are no formal entry requirements for this course, however you must be aged 16 or over.

Assessments

Written tutor marked assessments.

Study Options

Course options.

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*Pay monthly option available via Snap Finance on payment page in checkout

Course overview

This Level 3 Business Administration course is ideal for anyone working in a role related to business administration. Roles relevant to this course include administration team leaders, personal assistants, and administration executives or officers. It is perfect for anyone working in administration who wants to take the next step in their career and demonstrate the capabilities in business administration. 

During your studies, you’ll explore the principles of administration and business, covering areas such as chairing meetings, budgeting, growth, and events. You will also learn more about manage the performance of a team, how to manage an office facility, and how to administer the recruitment and selection process. 

This Business Administration course will provide you with the professional skills and knowledge you need to make a real impact in your role and become more productive. After completing your studies, you could consider studying a higher level business course such as Business Management Level 4 or a leadership and management course .

Course content

Course content, communicate in a business environment (y/506/1910).

• Understand business communication models, systems and processes.
• Be able to communicate in writing in business.
• Be able to communicate verbally in business.

Manage personal and professional development (T/506/2952)

• Be able to identify personal and professional development requirements.
• Be able to fulfil a personal and professional development plan.
• Be able to maintain the relevance of a personal and professional development plan.

Principles of business communication and information (R/506/1940)

• Understand negotiation in a business environment.
• Understand how to develop and deliver presentations.
• Understand how to create bespoke business documents.
• Understand information systems in a business environment.

Principles of administration (Y/506/1941)

• Understand how to manage an office facility.
• Understand health and safety in a business environment.
• Understand how to take minutes of meetings.
• Understand how to chair, lead and manage meetings.
• Understand how to supervise an administration team.
• Understand how to organise events.

Principles of business (D/506/1942)

• Understand business markets.
• Understand business innovation and growth.
• Understand financial management.
• Understand business budgeting.
• Understand sales and marketing.

Produce business documents (Y/506/1809)

• Understand how to prepare business documents.
• Be able to prepare business documents.
• Be able to distribute business documents.

Promote equality, diversity, and inclusion in the workplace (T/506/1820)

• Understand the organisational aspects of equality, diversity, and inclusion in the workplace.
• Understand the personal aspects of equality, diversity, and inclusion in the workplace.
• Be able to support equality, diversity, and inclusion in the workplace.

Manage team performance (A/506/1821)

• Understand the management of team performance.
• Be able to allocate and assure the quality of work.
• Be able to manage communications within a team.

Using email (T/502/4301)

• Use email software tools and techniques to compose and send messages.
• Manage use of email software effectively.

Principle of Leadership and Management (F/506/2596)

• Understand the principles of effective decision making.
• Understand leadership styles and models.
• Understand the role, functions and processes of management.
• Understand performance measurement.

Manage an office facility (K/506/1944)

• Understand the management of an office facility.
• Be able to manage and maintain an office facility.

Maintain and issue stationery and supplies (Y/506/2295)

• Understand the maintenance of stationery and supplies.
• Be able to maintain stocks of stationery and supplies.
• Be able to issue stock of stationery and supplies.

Administer the recruitment and selection process (A/506/1883)

• Understand the recruitment and selection process.
• Be able to administer the recruitment process.
• Be able to administer the selection process.

Awarding body

This course has been endorsed by TQUK , meaning Open Study College have undergone external quality checks to ensure that the organisation and the courses they offer are to a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

The course depth and study has been benchmarked at level three against level descriptors published by Ofqual.

Extra information

Course requirements.

There are no entry requirements for this qualification. However, you will need to be aged 16 or over to enrol on this course.

It is advised that you have at least a level 2 qualification (e.g. GCSE) in English and maths or the equivalent. We would also recommend that you have some experience in a business or administration role, although this is not a formal requirement. 

You will have up to one year to complete your course, which is plenty of time to ensure you are able to study for your course at your own pace. The approximate study time is 282 hours, but you can take as much or as little time as you need.

Study method

This course will be studied entirely via distance learning, meaning you will complete your learning either from home or a place that suits you. Full tutor support will be available via email, so if you have any questions or need some guidance, your tutor will be here to help. Your course materials will include a series of self-assessment exercises and tutor-marked questions to allow both yourself and your tutor to monitor your progress.

The study method you choose depends on your personal learning style. Your options are:

• Study pack: if you choose the study pack option, you will be sent a set of printed course materials.
• Study online: if you choose this option, you will be sent your login details to our online portal through which you will access your course materials digitally. You can access your course via a desktop/laptop computer, tablet, or smartphone.

Once you have successfully completed your tutor marked assessments, you will receive your Level 3 Diploma in Business Administration from TQUK. This course is an RQF qualification.

This qualification is assessed internally through a series of written tutor marked assessments. You will complete a tutor marked assessment for each unit.

You do not need to complete any external assessments or exams , however your assignments will be subject to both internal and external moderation.

You will also be required to provide evidence gained in the workplace as part of your end of unit assessments. This will involve providing a reflective testimony or witness account of real-life situations or personal practice. Therefore, you will need to be working in a business environment or be able to complete a placement in a relevant workplace to allow you to gather this evidence. You will need to have access to a mentor in the workplace who can observe you, ideally they will also be your line manager.

To avoid any conflict in interest, please note that your workplace assessments cannot be observed by a family member. If you work for a family-run business or you are line managed by a member of your family, you will be required to make alternative arrangements for your observations.

What is included in the cost of the course?

• Dedicated personal tutor support with unlimited email access.
• Dedicated learner services from our learner services team.
• Course materials with learning activities.
• Assignment marking and feedback from your personal tutor.
• A free CV critique service and employability guide if you’re focusing on career advancement.
• A free XO Student Discounts membership to save you money on your favourite brands.
• A study pack including a pen, study planner, and notebook*.

* Not included with the online study option

Do I need to complete a placement?

As part of your assessment, you will need to provide work-based evidence. To do this, you will need to either be already working in a relevant role or be able to complete a placement in a business or administration environment. As part of your placement/work experience, you will need to have access to a mentor in the workplace who can observe you. Ideally, your mentor will be your line manager. 

Are there any additional fees?

No, there are no additional fees for this course.

What happens if I lose my course pack?

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Learner Services Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That's not a problem. We want to make sure you're 100% confident about enrolling on the course and starting your study. So, just give our team of education specialists a call on 03300 563 100 and they'll do their best to help.

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Business and Administration (4475)

• Wales – please check QiW website for available funding
• Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form . 

General Information

What is involved in studying this course.

At Level 2 you will learn how to work with others, and carry out everyday administrative tasks as well as develop a level of individual responsibility.

At Level 3 you will learn how to supervise others and contribute to wider departmental or organisational change.

For this qualification you will learn in a group environment with your training provider. You will be assessed using dual assessment through either an assignment or multiple choice online test.

Which level is right for me?

Level 2 You work or want to work in a business support role. You are interested in learning how to carry out everyday administrative tasks.

Level 3 You are fairly new to administration or have worked in an administrative role for some time. You would like to prepare to move into a leadership role by learning how to effectively supervise others and contribute to wider departmental or organisational change.

What Careers Can This Lead To?

Achieving one of these qualifications can help you work in roles such as:

• Receptionist
• Administrator
• Personal assistant
• Office supervisor
• Team leader

If you would like to get a head start on a career in business and administration, you may want to take this qualification as part of an apprenticeship. With apprenticeships, you can build your skills while gaining hands-on experience .

If you would like to advance your career by developing your administrative skills, you may want to consider progressing on to:

• Level 3 Social Media for Business (7513)
• Level 2 and 3 Medical Administration / Secretarial qualifications (4419)
• Level 2 and 3 Business and Administration NVQs (4428)
• Level 2 and 3 Certificate and Diploma for Legal Secretaries (7465)
• Level 2 and 3 Business Skills qualifications (7593)
• Level 2-4 Customer Service NVQs (4430)
• Award, Certificate or Diploma for IT Users (7574)
• Level 1-3 Awards, Certificates and Diplomas for IT Users (7575)
• ILM leadership and management qualifications.

What Is Involved With Delivering This Course?

To deliver these qualifications you need to provide your learners with a suitable learning environment, and the resources they need to complete all aspects of the qualification. You will assess learners using assignments.

To find all the resource requirements, download the qualification handbook from the centre documents section.

Anyone can take these qualifications, but you must make sure all your learners can access the resources they need to complete it.

Level 2 will suit you if you are working in or want to work in a business support role. You're interested in learning how to carry out everyday administrative tasks.

There are two qualifications available at Level 2:

• Certificate in Principles of Business and Administration
• Diploma in Business Support.

Depending on the size of qualification you choose, you complete a number of mandatory units, including:

• Principles of personal responsibilities and working in a business environment
• Principles of providing administrative services
• Principles of managing information and producing documents.

You also choose from a range of optional units, including:

• Principles of supporting change in a business environment
• Principles of working in the public sector
• Principles of project management
• Principles of contributing to innovation and change.

For a full list of units and details of requirements, download the qualification handbook from the centre documents section.

If you'd like to get a head start on a career in business and administration, you may want to take this qualification as part of an apprenticeship. With apprenticeships, you can build your skills while gaining hands-on experience .

If you'd like to advance your career by developing your administrative skills, you may want to consider progressing onto:

• Level 2 and 3 Business Skills qualifications (7537)

Level 2 Certificate in Principles of Business and Administration (4475-02)

Level 2 certificate in principles of business and administration.

• Accreditation No: 501/0159/6 This is a reference number related to UK accreditation framework
• Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
• Credits: 13 Credits are a measure of the size of the qualification
• Guided Learning Hours: 104 - 144 This is the average contact time a centre would typically commit
• Total Qualification Time: 130 The total time for the qualification
• Key Stage: Data unavailable This shows the equivalent Key Stage level.
• Last Certification: 31/08/2026 This is the last date that a certificate can be issued
• Qualification fees in the UK: £57.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 2 Diploma in Business Support (4475-12)

Level 2 diploma in business support.

• Accreditation No: 600/1648/6 This is a reference number related to UK accreditation framework
• Credits: 37 Credits are a measure of the size of the qualification
• Guided Learning Hours: 282 - 311 This is the average contact time a centre would typically commit
• Total Qualification Time: 370 The total time for the qualification
• Last Certification: 31/12/2029 This is the last date that a certificate can be issued
• Qualification fees in the UK: £121.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 is ideal if you're fairly new to administration or have worked in an administrative role for some time. You'd like to prepare to move into a leadership role by learning how to effectively supervise others and contribute to wider departmental or organisational change.

There is a choice between two qualifications at Level 3:

• Certificate in Principles of Business Administration

For either qualification, you complete a number of mandatory units, including:

• Principles of personal responsibilities and how to develop and evaluate own performance at work
• Principles of working with and supervising others in a business environment
• Principles of managing information and producing documents in a business environment
• Principles of providing and maintaining administrative services.

Level 3 Certificate in Principles of Business and Administration (4475-03)

Level 3 certificate in principles of business and administration.

• Accreditation No: 501/0093/2 This is a reference number related to UK accreditation framework
• Credits: 17 Credits are a measure of the size of the qualification
• Guided Learning Hours: 136 - 176 This is the average contact time a centre would typically commit
• Total Qualification Time: 170 The total time for the qualification
• Last Certification: 31/12/2026 This is the last date that a certificate can be issued
• Qualification fees in the UK: £63.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3 Diploma in Business Support (4475-13)

Level 3 diploma in business support.

• Accreditation No: 600/1646/2 This is a reference number related to UK accreditation framework
• Guided Learning Hours: 288 - 299 This is the average contact time a centre would typically commit
• Qualification fees in the UK: £132.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Additional information for centres

SMARTSCREEN IS AVAILABLE FOR THIS QUALIFICATION

SmartScreen is our online portal for tutor, assessors and learners that provides unit-specific support materials and tutor forums to complement the delivery and learning experience

Visit Smartscreen.co.uk >

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learn more about Learning Assistant >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to  Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

4475 level 2

Assessment materials.

• 4475-201 L2 Assignment version A v5 pdf 249 KB 24 Jul 2018
• 4475-201 L2 Assignment version B v2 pdf 156 KB 24 Jul 2018
• 4475-202 L2 Assignment version A v3 pdf 193 KB 24 Jul 2018
• 4475-202 L2 Assignment version B v2-0 pdf 178 KB 24 Jul 2018
• 4475-202 L2 Sample assessment v1 pdf 70 KB 24 Jul 2018
• 4475-203 L2 Assignment version A v3 pdf 252 KB 24 Jul 2018
• 4475-203 L2 Assignment version B v2 pdf 149 KB 24 Jul 2018
• 4475-204 L2 Assignment version A v3 pdf 188 KB 24 Jul 2018
• 4475-204 L2 Assignment version B v2 pdf 147 KB 24 Jul 2018
• 4475-205 L2 Assignment version A v2 pdf 161 KB 24 Jul 2018
• 4475-205 L2 Assignment version B v2 pdf 115 KB 24 Jul 2018
• 4475-206 L2 Assignment version A v2 pdf 159 KB 24 Jul 2018
• 4475-206 L2 Assignment version B v2 pdf 114 KB 24 Jul 2018
• 4475-207 Assignment version A v5-1 pdf 157 KB 24 Jul 2018
• 4475-207 L2 Assignment version B v1 pdf 157 KB 24 Jul 2018
• 4475-501 Answer material v1 pdf 18 KB 24 Jul 2018
• 4475-501-Sample-Question-Answers web-v1 pdf 18 KB 24 Jul 2018
• 4475-501-Sample-Questions web-v1 pdf 144 KB 24 Jul 2018

4475 level 3

• 4475- 601-Sample-Question-Answers web-v1 pdf 20 KB 24 Jul 2018
• 4475- 601-Sample-Questions web-v1 pdf 142 KB 24 Jul 2018
• 4475-301 L3 Assignment version A v4 pdf 154 KB 24 Jul 2018
• 4475-301 L3 Assignment version B v2 pdf 159 KB 24 Jul 2018
• 4475-302 L3 Assignment version A v2 pdf 141 KB 24 Jul 2018
• 4475-302 L3 Assignment version B v2 pdf 138 KB 24 Jul 2018
• 4475-303 L3 Assignment version A v2 pdf 142 KB 24 Jul 2018
• 4475-303 L3 Assignment version B v2 pdf 129 KB 24 Jul 2018
• 4475-303 L3 Sample assessment v1 pdf 72 KB 24 Jul 2018
• 4475-304 L3 Assignment version A v2 pdf 156 KB 24 Jul 2018
• 4475-304 L3 Assignment version B v2 pdf 158 KB 24 Jul 2018
• 4475-305 L3 Assignment version A v2 pdf 103 KB 24 Jul 2018
• 4475-305 L3 Assignment version B v2 pdf 114 KB 24 Jul 2018
• 4475-306 L3 Assignment version A v2 pdf 110 KB 24 Jul 2018
• 4475-306 L3 Assignment version B v2 pdf 122 KB 24 Jul 2018
• 4475-307 L3 Assignment version A v5 pdf 167 KB 24 Jul 2018
• 4475-307 L3 Assignment version B v2 pdf 188 KB 24 Jul 2018
• 4475-308 L3 Assignment version A v2 pdf 111 KB 24 Jul 2018
• 4475-308 L3 Assignment version B v2 pdf 118 KB 24 Jul 2018

additional documents

• 4475 Business Admin FAQ V5 pdf 54 KB 24 Jul 2018
• 4475 Factsheet v1 pdf 328 KB 24 Jul 2018
• 4475 Source document v1 pdf 207 KB 24 Jul 2018
• Assessor guidance - May 2012 pdf 109 KB 24 Jul 2018

Purpose and Recognition

• 50100932 Level 3 Certificate in Principles of Business and Administration Adult Purpose Statement pdf 246 KB 24 Jul 2018
• 60016462 Level3 Diploma in Business Support Purpose pdf 198 KB 24 Jul 2018
• 60016486 Level2 Diploma in Business Support Purpose pdf 121 KB 24 Jul 2018

Centre documents

• 4475 Assessment Guide Final pdf 163 KB 24 Jul 2018
• 4475 L2-L3 Qualification handbook v1-5 pdf 1 MB 07 May 2024
• 9097 CfA ERR Workbook Part1 V1 pdf 3 MB 24 Jul 2018
• 9097 CfA ERR Workbook Part2 V1 pdf 3 MB 24 Jul 2018
• 9097 CfA ERR Workbook Part3 V1 pdf 3 MB 24 Jul 2018
• Rule of Combination Doc Business v6 pdf 653 KB 24 Jul 2018
• 50100932 Level 3 Certificate in Principles of Business and Administration pdf 205 KB 24 Jul 2018
• 50101596 Level 2 Certificate in Principles of Business and Administration Adult Purpose Statement pdf 248 KB 24 Jul 2018

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Our maths & English qualifications underpin our apprenticeships and technical qualifications. They build learners’ confidence with the core skills required for employment, including the capacity to problem solve and use technology effectively. They are also key to triggering conditions of funding.

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> (5519) Medical Secretaries

> (3818) Operational Delivery

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> (8715) T Level Technical Qualification in Management and Administration

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Advanced Apprenticeship (Level 3) in Business Administrator

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Business Administrators have a highly transferable set of Knowledge, Skills and Behaviours (KSB) that can be applied in all sectors.

This includes small and large businesses alike; from the public, private and charitable sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation.

Mode of Attendance:

The Apprenticeship course is normally full time, which might include attending college on a day release or your tutor visiting you in the workplace.

Advanced Apprenticeship

You have to be employed to start an Apprenticeship. You can either apply for one of our vacancies, or you can source your own employer.

Course Code:

The Programme Includes

Regular formative assessment, development of a portfolio demonstrating learning and development activities with their application in the workplace and a work-based project. Learning about your own organisation at work. As part of the qualification, Apprentices must complete all units and be competent in a real work environment, in areas such as:

• Planning & Organisation
• Project Management
• Record and document production
• Managing Performance
• Decision Making
• Communications
• Interpersonal Skills
• Professionalism
• Own organisation
• Value of their skills
• Stakeholders
• Relevant regulation and policies
• Business Fundamentals
• External environmental factors.

Where you can work

You can work in a range of environments within a Business Administration profession. Existing staff who have hands on experience but desire a Business qualification for further development or new entrants with previous work experience, who want to work in a business environment are eligible for this Apprenticeship.

Key Information

• Enrolment is roll on roll off all year round, based in the workplace
• Within the first 15 months additional training is delivered at Loughborough College, one morning (9am-12pm) a week for 12 weeks, dates are subject to enrolment date.

Awarding Organisation

• End Point Assessment Organisation (EPAO) of choice is City and Guilds (London/ILM)

Additional Information

During the sessions onsite at Loughborough college the Apprentice will gain an insight into Organisational Structures, Markets and environments, Legislation and Regulations, Policies and Procedures, Stakeholders, Finance and Performing Financial Processes, The Supply Chain and Business Processes, Project Management, Managing Change and Decision Making, Problem Solving & Teamwork. If functional skills are required, you will attend relevant classes onsite at Loughborough College.

Entry Requirements & Functional Skills

Typically, 4 GCSE’s at Grade 4/C or above, including Level 2 or GCSE C/4 or above in English.

If an Apprentice has not already achieved Level 2 (GCSE C/4 or above) English & Maths they must: -Study for and achieve Functional Skills Level 2 English.

Level 1 BKSB score must be achieved in English and Maths as a minimum.

Recommended over 18's and industry experience

Qualification(s) Obtained

• L3 Apprenticeship Standard in Business Administrator
• L2 Functional Skills English and maths (if required)

Progression Opportunities

• L3 Team Leader/Supervisor
• Marketing professional qualification
• AAT Professional qualification

Training Provided

On-programme is the learning phase for Apprentices to apply the academic theory to their own organisations and role, and to capture the skills, knowledge and behaviours developed on the programme and in the workplace. To achieve this, Apprentices need to complete off-the-job training during the on-programme phase of their Apprenticeship, this is tracked and monitored through our e-portfolio. This might be achieved through shadowing colleagues, E-learning, internal training and research as well as taught sessions by Loughborough College.

Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.

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Business administrator

This apprenticeship standard is in the process of being revised. In the meantime, the version below remains approved for delivery. Further details of this and other occupational standards in revision are available in the revisions status report .

Overview of the role

Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Reference Number: ST0070

Details of standard, occupational profile.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. 

The apprenticeship will typically take between 12 and 18 months to complete.

This apprenticeship standard is at Level 3.

Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

Career progression

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Review date

The apprenticeship should be reviewed after 3 years.

Crown copyright © 2024. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence

Business administrator assessment plan

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If you are interested in becoming an apprentice -

you can find out more at www.gov.uk becoming an apprentice.

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For all other queries please contact us.

If you are a potential employer -

you can find out more about hiring apprentices at www.gov.uk/employinganapprentice.

If you have a query about the apprenticeship standard content or Trailblazer membership

the trailblazer contact for this standard is [email protected]

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Business Administration Level 3 Unit 01 - Communicate in a business environment

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Vocational qualifications (certification only) administration (business professional) level 3 diploma - 03963, withdrawal of administration (business professional) suite.

Following a review we have decided to withdraw the Business Administration qualifications. The final date for entries will be 31/12/2023 . Please refer to the subject update below for last certification dates and further information.

Adapted assessment (2021/22)

During 2021/22 adaptations to assessments were available to support candidates and assessors while public health restrictions were in place. As those restrictions are no longer in place, those adaptations are no longer necessary. In 2022/23 (and beyond) evidence produced for assessments must be in line with the requirements and guidance set out in the centre handbook and units.

Withdrawal of Text Processing units

Following the withdrawal of the Text Processing units in 2017, learners taking Administration (Business Professional) will still be able to use any prior achievement of Text Processing units for certification.

This qualification recognises learners' understanding of complex administrative functions and activities. It accredits learners' abilities to carry out a comprehensive range of non-routine administrative tasks in a senior or supervisory role and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context. The qualification is flexible, allowing learners to choose individual units that best fit their needs and level of achievement.

• Flexible structure enabling centres and learners to choose the units most relevant to them.
• Further units may be added later as a progression route to Level 4 qualifications.
• Modern, flexible assessments.
• Mandatory units covering essential skills with a wide range of optional units.
• -->Centre handbook (PDF, 546KB)
• -->Datasheet (PDF, 439KB)
• -->Frequently asked questions - FAQs (PDF, 145KB)
• -->Frequently asked questions - Withdrawal (PDF, 163KB)

• Extension of Administration (Business Professional) qualifications
• No adaptations for Administration (Business Professional) qualifications in 2022/23
• -->Notice to centres - Extension and important changes to optional Text Processing units (PDF, 52KB)
• Withdrawal of Administration (Business Professional) qualifications
• -->Level 2 - Unit 08 - Career planning in administration - Model assignment (PDF, 100KB)
• -->Level 2 - Unit 09 - Communicate with customers - Model assignment (PDF, 100KB)
• -->Level 2 - Unit 09 - Communicate with customers - Witness statement (DOC, 132KB)
• -->Level 2 - Unit 10 - Teamwork in administration - Model assignment (PDF, 92KB)
• -->Level 2 - Unit 10 - Teamwork in administration - Witness statement (DOC, 124KB)
• -->Level 2 - Unit 11 - Financial transactions - Model assignment (PDF, 381KB)
• -->Level 2 - Unit 11 - Financial transactions - Model Witness statement (DOC, 118KB)
• -->Level 2 - Unit 12 - Organise business travel and accommodation - Model assignment (PDF, 102KB)
• -->Level 2 - Unit 12 - Organise business travel and accommodation - Witness statement (DOC, 126KB)
• -->Level 2 - Unit 13 - Organise meetings - Model assignment (PDF, 98KB)
• -->Level 2 - Unit 13 - Organise meetings - Witness statement (DOC, 124KB)
• -->Level 2 - Unit 14 - Handling diary systems - Witness statement (DOC, 130KB)
• -->Level 2 - Unit 14 -Handling diary systems - Model assignment (PDF, 182KB)
• -->Level 3 - Unit 15 - Producing complex business documents - Model assignment (PDF, 87KB)
• -->Level 3 - Unit 16 - Understanding functions and roles within business organisations - Model assignment (PDF, 63KB)
• -->Level 3 - Unit 17 - Supporting recruitment and selection procedures - Model assignment (PDF, 88KB)
• -->Level 3 - Unit 18 - Verbal communication in business - Model assignment (PDF, 94KB)
• -->Level 3 - Unit 18 - Verbal communication in business - Witness statement (DOC, 123KB)
• -->Level 3 - Unit 19 - Support business meetings - Model assignment (PDF, 97KB)
• -->Level 3 - Unit 19 - Support business meetings - Witness statement (DOC, 142KB)
• -->Level 3 - Unit 20 - Organise a business event - Model assignment (PDF, 110KB)
• -->Level 3 - Unit 20 - Organise a business event - Witness statement (DOC, 131KB)
• -->Level 3 - Unit 21 - Reviewing and developing office procedures - Model assignment (PDF, 130KB)
• -->Level 3 - Unit 22 - Carry out research and prepare a report - Model assignment (PDF, 74KB)
• -->Level 3 - Unit 23 - Legislation affecting organisations - Model assignment (PDF, 52KB)
• -->Level 3 - Unit 23 - Legislation affecting organisations - Witness statement (DOC, 110KB)
• -->Level 3 - Unit 24 - Working in an administration team - Model assignment (PDF, 67KB)
• -->Level 3 - Unit 24 - Working in an administration team - Witness statement (DOC, 130KB)
• -->Level 4 - Unit 25 - Working in a senior administrative role - Model assignment (PDF, 78KB)
• -->Level 4 - Unit 26 - Analyse financial information - Model assignment (PDF, 67KB)
• -->Level 4 - Unit 27 - Chair a meeting - Model assignment (PDF, 142KB)
• -->Level 4 - Unit 27 - Chair a meeting - Witness statement (DOC, 137KB)
• -->Level 4 - Unit 28 - Present complex business information - Model assignment (PDF, 55KB)
• -->Level 4 - Unit 28 - Present complex business information - Witness statement (DOC, 121KB)
• -->Level 4 - Unit 29 - Train and develop staff - Model assignment (PDF, 92KB)
• -->Level 4 - Unit 29 -Train and develop staff - Witness statement (DOC, 153KB)
• -->Internal standardisation form (PDF, 24KB)
• -->Submission cover sheet (PDF, 1MB)
• -->Vocational approval form (PDF, 334KB)
• -->Case study (PDF, 258KB)
• -->Moderators' report (PDF, 280KB)
• Moderators' report - VQ/VQC Administration (Business Professional)
• -->Moderators' report (PDF, 240KB)
• -->Moderators' report (PDF, 208KB) New 01/08/2024
• -->Level 2 - Unit 08 - Career planning in administration (PDF, 220KB)
• -->Level 2 - Unit 09 - Communicate with customers (PDF, 196KB)
• -->Level 2 - Unit 10 - Teamwork in administration (PDF, 214KB)
• -->Level 2 - Unit 11 - Financial transactions (PDF, 262KB)
• -->Level 2 - Unit 12 - Organise business travel and accommodation (PDF, 212KB)
• -->Level 2 - Unit 13 - Organise meetings (PDF, 218KB)
• -->Level 2 - Unit 14 - Handling diary systems (PDF, 215KB)
• -->Level 3 - Unit 15 - Producing complex business documents (PDF, 29KB)
• -->Level 3 - Unit 16 - Understanding functions and roles within business organisations (PDF, 25KB)
• -->Level 3 - Unit 17 - Supporting recruitment and selection procedures (PDF, 209KB)
• -->Level 3 - Unit 18 - Verbal communication in business (PDF, 219KB)
• -->Level 3 - Unit 19 - Support business meetings (PDF, 213KB)
• -->Level 3 - Unit 20 - Organise a business event (PDF, 220KB)
• -->Level 3 - Unit 21 - Reviewing and developing office procedures (PDF, 224KB)
• -->Level 3 - Unit 22 - Carry out research and prepare a report (PDF, 164KB)
• -->Level 3 - Unit 23 - Apply legislation affecting organisations (PDF, 217KB)
• -->Level 3 - Unit 24 - Working in an administration team (PDF, 217KB)
• -->Level 4 - Unit 26 - Analyse financial information (PDF, 23KB)
• -->Level 4 - Unit 27 - Chair a meeting (PDF, 21KB)
• -->Level 4 - Unit 28 - Present complex business information (PDF, 23KB)
• -->Level 4 - Unit 29 - Train and develop staff (PDF, 24KB)

Teaching and learning resources

• -->Level 3 - Unit 15 - Producing complex business documents - Sample scheme of work (DOC, 497KB)
• -->Level 3 - Unit 15 - Producing complex business documents - Task 01 - Candidate style answer (PDF, 31KB)
• -->Level 3 - Unit 15 - Producing complex business documents - Task 02 - Candidate style answer (PDF, 29KB)
• -->Level 3 - Unit 15 - Producing complex business documents - Task 04 - Candidate style answer (PDF, 31KB)
• -->Level 3 - Unit 16 - Understanding functions and roles within business organisations - Sample scheme of work (DOC, 498KB)
• -->Model assignment user guide (PDF, 181KB)

Important reminder: The 2024-25 V Cert Non-Examined Assessment (NEA) brief for our Level 1/2 Technical Award qualifications will be released on 1 October 2024. Find out more .

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NCFE Level 3 Diploma in Business Administration

Business, Administration and Law

Registration & certification fee:

£120.00

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Credit value:

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Qual Details

Support Materials

Unit breakdown

This qualification is now withdrawn and we are no longer able to take learner registrations. The support materials for this qualification will not be updated.

Support materials

Qualification specification (pdf | 1467 kb), qualification specification (word) (docx | 521 kb), purpose statement (pdf | 53 kb), plts mapping (pdf | 135 kb), apprenticeship summary (pdf | 117 kb), skills cfa assessment strategy (pdf | 147 kb), sales standards assessment strategy (pdf | 204 kb), e-skills assessment strategy (pdf | 96 kb), support handbook (pdf | 327 kb).

Principles of Business (D/506/1942)

Principles of Business Communication and Information (R/506/1940)

Communicate in a Business Environment (Y/506/1910)

Principles of Administration (Y/506/1941)

Manage Personal and Professional Development (T/506/2952)

Contribute to the Development and Implementation of an Information System (A/506/1916)

Contribute to the Improvement of Business Performance (D/506/1911)

Negotiate in a Business Environment (H/506/1912)

Evaluate the Provision of Business Travel or Accommodation (J/506/1918)

Develop a Presentation (K/506/1913)

Manage an Office Facility (K/506/1944)

Provide Administrative Support in Schools (L/506/1919)

Build Legal Case Files (L/506/1936)

Deliver a Presentation (M/506/1914)

Analyse and Present Business Data (M/506/1945)

Create Bespoke Business Documents (T/506/1915)

Manage Legal Case Files (Y/506/1938)

Administer the Recruitment and Selection Process (A/506/1883)

Handle Mail (D/506/1813)

Organise Business Travel or Accommodation (D/506/1875)

Provide Administrative Support for Meetings (H/506/1876)

Prepare Text From Notes Using Touch Typing (K/506/1815)

Contribute to the Organisation of an Event (L/506/1869)

Employee Rights and Responsibilities (L/506/1905)

Prepare Text From Shorthand (M/506/1816)

Buddy a Colleague to Develop Their Skills (M/506/1895)

Store and Retrieve Information (R/506/1811)

Administer Finance (R/506/1890)

Prepare Text From Recorded Audio Instruction (T/506/1817)

Administer Human Resource Records (T/506/1879)

Produce Business Documents (Y/506/1809)

Produce Minutes of Meetings (Y/506/1812)

Resolve Administrative Problems (D/506/1956)

Prepare Specifications for Contracts (H/506/1957)

Support Environmental Sustainability in a Business Environment (R/506/1954)

Administer Legal Files (J/506/1935)

Monitor Information Systems (F/506/1917)

Maintain and Issue Stationery and Supplies (Y/506/2295)

Manage Team Performance (A/506/1821)

Participate in a Project (F/506/1934)

Manage Individuals' Performance (J/506/1921)

Implement and Maintain Business Continuity Plans and Processes (K/506/1930)

Manage Individuals' Development in the Workplace (L/506/1922)

Procure Products and/or Services (M/506/1928)

Promote Equality, Diversity and Inclusion in the Workplace (T/506/1820)

Implement Change (T/506/1929)

Chair and Lead Meetings (Y/506/1924)

Bespoke Software (J/502/4397)

Spreadsheet Software (J/502/4626)

Database Software (T/502/4556)

Word Processing Software (Y/502/4629)

Using Email (T/502/4301)

Organise and Deliver Customer Service (L/506/2150)

Resolve Customers' Complaints (R/506/2151)

Manage a Budget (A/506/1995)

Develop and Maintain Professional Networks (J/506/1949)

Manage Physical Resources (K/506/1989)

Prepare for and Support Quality Audits (K/506/1992)

Manage Business Risk (L/506/2004)

Manage a Project (R/506/1999)

Develop and Implement an Operational Plan (Y/506/1955)

Encourage Innovation (J/506/2292)

Website Software (Y/502/4632)

Presentation Software (T/502/4623)

Recruitment, Selection and Induction Practice (R/506/2909)

Principles of Digital Marketing and Research (F/502/9937)

Principles of Marketing Stakeholder Relationships (J/502/9938)

Principles of Market Research (K/502/9933)

Principles of Marketing and Evaluation (T/502/9935)

Understand the Customer Service Environment (Y/506/2152)

Understand the Legal Context of Business (D/506/1939)

Principles of Social Media Within a Business (R/503/9324)

Principles of Leadership and Management (F/506/2596)